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feat: Toggle button for user to reassign replies to conversations if they are away, user status now actually affects the conversation workflow.

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Online: Conversations are auto-assigned.
Auto-away (inactivity in browser): Marks agent as away without stopping assignment (nothing changes for agent).
Manual away: Prevents new conversations from being assigned. (option available in the sidebar)
Reassign replies: Customer replies unassigns the conversation, returning it to the team inbox / unassigned inbox.
This commit is contained in:
Abhinav Raut
2025-04-04 03:29:16 +05:30
parent c639bfba40
commit 2a382d6036
21 changed files with 209 additions and 111 deletions
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9
cmd/middlewares.go
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@@ -11,8 +11,8 @@ import (
"github.com/zerodha/simplesessions/v3"
)
// tryAuth is a middleware that attempts to authenticate the user and add them to the context
// but doesn't enforce authentication. Handlers can check if user exists in context optionally.
// tryAuth attempts to authenticate the user and add them to the context but doesn't enforce authentication.
// Handlers can check if user exists in context optionally.
func tryAuth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
return func(r *fastglue.Request) error {
app := r.Context.(*App)
@@ -41,7 +41,7 @@ func tryAuth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
}
}
// auth makes sure the user is logged in.
// auth validates the session and adds the user to the request context.
func auth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
return func(r *fastglue.Request) error {
var app = r.Context.(*App)
@@ -69,7 +69,8 @@ func auth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
}
}
// perm does session validation, CSRF, and permission enforcement.
// perm matches the CSRF token and checks if the user has the required permission to access the endpoint.
// and sets the user in the request context.
func perm(handler fastglue.FastRequestHandler, perm string) fastglue.FastRequestHandler {
return func(r *fastglue.Request) error {
var (