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Feat: Add SLAs per team

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- Feat: Provide the ability to change SLAs for conversations; this will start a new deadline calculation from the time the SLA is set.
This commit is contained in:
Abhinav Raut
2025-01-24 04:34:51 +05:30
parent 8ded2692a3
commit 3c71ab35ff
24 changed files with 424 additions and 458 deletions
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5
cmd/sla.go
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@@ -44,7 +44,6 @@ func handleCreateSLA(r *fastglue.Request) error {
firstRespTime = string(r.RequestCtx.PostArgs().Peek("first_response_time"))
resTime = string(r.RequestCtx.PostArgs().Peek("resolution_time"))
)
// Validate time duration strings
if _, err := time.ParseDuration(firstRespTime); err != nil {
return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `first_response_time` duration.", nil, envelope.InputError)
@@ -52,12 +51,10 @@ func handleCreateSLA(r *fastglue.Request) error {
if _, err := time.ParseDuration(resTime); err != nil {
return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `resolution_time` duration.", nil, envelope.InputError)
}
if err := app.sla.Create(name, desc, firstRespTime, resTime); err != nil {
return sendErrorEnvelope(r, err)
}
return r.SendEnvelope(true)
return r.SendEnvelope("SLA created successfully.")
}
func handleDeleteSLA(r *fastglue.Request) error {