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Abhinav Raut
2025-01-09 05:14:35 +05:30
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@@ -14,7 +14,7 @@ Self-hosted 100% open-source support desk. Single binary with minimal dependenci
| **Roles for Agents** | Define agent roles with specific permissions. |
| **SLA** | Configure and manage service level agreements. |
| **CSAT** | Measure customer satisfaction with post-interaction surveys. |
| **Reports** | Generate insights and analytics on support performance. |
| **Reports** | Gain insights and analyze support performance, with complete freedom to integrate analytics tools like Metabase for generating custom reports. |
| **Canned Responses** | Save and reuse common replies for efficiency. |
| **Auto Assignment** | Automatically assign tickets to agents based on defined rules. |
| **Snooze Conversations** | Temporarily pause conversations and set reminders to revisit them later. |