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@@ -4,3 +4,23 @@ Self-hosted 100% open source support desk. Single binary.
![image](https://github.com/user-attachments/assets/4d0a3cfc-4342-42bf-b567-c50482306d36)
## Features
| Feature | Description |
|------------------------------|-----------------------------------------------------------------------------|
| **Granular Permissions** | Fine-grained access control for conversations. |
| **Tags for Conversations** | Organize and categorize conversations with tags. |
| **Private Notes** | Add internal notes visible only to agents. |
| **Roles for Agents** | Define agent roles with specific permissions. |
| **SLA** | Configure and manage service level agreements. |
| **Reports** | Generate insights and analytics on support performance. |
| **Canned Responses** | Save and reuse common replies for efficiency. |
| **Auto Assignment** | Automatically assign tickets to agents based on defined rules. |
## Channel Support
| Channel | Status |
|---------|----------|
| **Email** | Supported |