mirror of
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WIP: MVP with shadcn sidebar
- csat - SLA - email notification templates
This commit is contained in:
Abhinav Raut
234
schema.sql
234
schema.sql
@@ -4,34 +4,79 @@ DROP TYPE IF EXISTS "message_type" CASCADE; CREATE TYPE "message_type" AS ENUM (
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DROP TYPE IF EXISTS "message_sender_type" CASCADE; CREATE TYPE "message_sender_type" AS ENUM ('user','contact');
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DROP TYPE IF EXISTS "message_status" CASCADE; CREATE TYPE "message_status" AS ENUM ('received','sent','failed','pending');
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DROP TYPE IF EXISTS "content_type" CASCADE; CREATE TYPE "content_type" AS ENUM ('text','html');
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DROP TYPE IF EXISTS "sla_status" CASCADE; CREATE TYPE "sla_status" AS ENUM ('active','missed');
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DROP TYPE IF EXISTS "conversation_assignment_type" CASCADE; CREATE TYPE "conversation_assignment_type" AS ENUM ('Round robin','Manual');
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DROP TYPE IF EXISTS "sla_type" CASCADE; CREATE TYPE "sla_type" AS ENUM ('first_response','resolution');
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DROP TYPE IF EXISTS "template_type" CASCADE; CREATE TYPE "template_type" AS ENUM ('email_outgoing', 'email_notification');
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DROP TYPE IF EXISTS "user_type" CASCADE; CREATE TYPE "user_type" AS ENUM ('agent', 'contact');
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DROP TABLE IF EXISTS conversation_slas CASCADE;
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CREATE TABLE conversation_slas (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW() NOT NULL,
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updated_at TIMESTAMPTZ DEFAULT NOW() NOT NULL,
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conversation_id BIGINT NOT NULL REFERENCES conversations(id),
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sla_policy_id INT NOT NULL REFERENCES sla_policies(id),
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sla_type sla_type NOT NULL,
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due_at TIMESTAMPTZ NULL,
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met_at TIMESTAMPTZ NULL,
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breached_at TIMESTAMPTZ NULL,
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CONSTRAINT constraint_conversation_slas_unique UNIQUE (sla_policy_id, conversation_id, sla_type)
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);
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DROP TABLE IF EXISTS teams CASCADE;
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CREATE TABLE teams (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"name" VARCHAR(140) NOT NULL,
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"name" TEXT NOT NULL,
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emoji TEXT NULL,
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disabled bool DEFAULT false NOT NULL,
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auto_assign_conversations bool DEFAULT false NOT NULL,
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conversation_assignment_type conversation_assignment_type NOT NULL,
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business_hours_id INT REFERENCES business_hours(id) ON DELETE SET NULL ON UPDATE CASCADE NOT NULL,
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timezone TEXT NULL,
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CONSTRAINT constraint_teams_on_emoji CHECK (length(emoji) <= 1),
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CONSTRAINT constraint_teams_on_name CHECK (length("name") <= 140),
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CONSTRAINT constraint_teams_on_timezone CHECK (length(timezone) <= 50),
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CONSTRAINT constraint_teams_on_name_unique UNIQUE ("name")
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);
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DROP TABLE IF EXISTS users CASCADE;
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CREATE TABLE users (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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type user_type NOT NULL,
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deleted_at TIMESTAMPTZ NULL,
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disabled bool DEFAULT false NOT NULL,
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email TEXT NULL,
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first_name TEXT NOT NULL,
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last_name TEXT NULL,
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phone_number TEXT NULL,
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country TEXT NULL,
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"password" VARCHAR(150) NULL,
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avatar_url TEXT NULL,
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roles TEXT[] DEFAULT '{}'::TEXT[] NULL,
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reset_password_token TEXT NULL,
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reset_password_token_expiry TIMESTAMPTZ NULL,
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CONSTRAINT constraint_users_on_email_unique UNIQUE (email),
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CONSTRAINT constraint_users_on_country CHECK (length(country) <= 140),
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CONSTRAINT constraint_users_on_phone_number CHECK (length(phone_number) <= 20),
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CONSTRAINT constraint_users_on_email_length CHECK (length(email) <= 320),
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CONSTRAINT constraint_users_on_first_name CHECK (length(first_name) <= 140),
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CONSTRAINT constraint_users_on_last_name CHECK (length(last_name) <= 140)
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);
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DROP TABLE IF EXISTS contact_channels CASCADE;
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CREATE TABLE contact_channels (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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deleted_at TIMESTAMPTZ NULL,
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disabled bool DEFAULT false NOT NULL,
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email VARCHAR(254) NOT NULL,
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first_name VARCHAR(100) NOT NULL,
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last_name VARCHAR(100) NULL,
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"password" VARCHAR(150) NULL,
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avatar_url TEXT NULL,
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roles _text DEFAULT '{}'::text [] NOT NULL,
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reset_password_token TEXT NULL,
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reset_password_token_expiry TIMESTAMPTZ NULL,
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CONSTRAINT constraint_users_on_email_unique UNIQUE (email)
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contact_id INT NOT NULL REFERENCES users(id) ON DELETE CASCADE ON UPDATE CASCADE,
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inbox_id INT NOT NULL REFERENCES inboxes(id) ON DELETE CASCADE ON UPDATE CASCADE,
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identifier TEXT NOT NULL,
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CONSTRAINT constraint_contact_channels_on_identifier CHECK (length(identifier) <= 1000),
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CONSTRAINT constraint_contact_channels_on_inbox_id_and_contact_id_unique UNIQUE (inbox_id, contact_id)
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);
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DROP TABLE IF EXISTS conversation_statuses CASCADE;
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@@ -58,18 +103,26 @@ CREATE TABLE conversations (
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"uuid" UUID DEFAULT gen_random_uuid() NOT NULL,
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reference_number TEXT UNIQUE NOT NULL,
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reference_number BIGSERIAL UNIQUE,
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contact_id BIGINT NOT NULL,
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contact_channel_id INT REFERENCES contact_channels(id) ON DELETE SET NULL ON UPDATE CASCADE,
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assigned_user_id INT REFERENCES users(id) ON DELETE SET NULL ON UPDATE CASCADE,
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assigned_team_id INT REFERENCES teams(id) ON DELETE SET NULL ON UPDATE CASCADE,
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inbox_id INT NOT NULL,
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meta JSONB DEFAULT '{}'::JSON NOT NULL,
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meta JSONB DEFAULT '{}'::jsonb NOT NULL,
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custom_attributes JSONB DEFAULT '{}'::jsonb NOT NULL,
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assignee_last_seen_at TIMESTAMPTZ DEFAULT NOW(),
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first_reply_at TIMESTAMPTZ NULL,
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closed_at TIMESTAMPTZ NULL,
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resolved_at TIMESTAMPTZ NULL,
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status_id INT REFERENCES conversation_statuses(id),
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priority_id INT REFERENCES conversation_priorities(id)
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priority_id INT REFERENCES conversation_priorities(id),
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sla_policy_id INT REFERENCES sla_policies(id) ON DELETE SET NULL ON UPDATE CASCADE,
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"subject" TEXT NULL,
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last_message_at TIMESTAMPTZ NULL,
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last_message TEXT NULL,
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next_sla_deadline_at TIMESTAMPTZ NULL,
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snoozed_until TIMESTAMPTZ NULL
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);
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DROP TABLE IF EXISTS conversation_messages CASCADE;
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@@ -85,7 +138,7 @@ CREATE TABLE conversation_messages (
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content_type content_type NULL,
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"content" TEXT NULL,
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source_id TEXT NULL,
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sender_id INT NULL,
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sender_id INT REFERENCES users(id) NULL,
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sender_type message_sender_type NOT NULL,
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meta JSONB DEFAULT '{}'::JSONB NULL
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);
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@@ -95,13 +148,13 @@ CREATE TABLE automation_rules (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"name" VARCHAR(255) NOT NULL,
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"name" TEXT NOT NULL,
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description TEXT NULL,
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"type" VARCHAR NOT NULL,
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rules JSONB NULL,
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events TEXT[] NULL,
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events TEXT[] DEFAULT '{}'::TEXT[] NOT NULL,
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disabled BOOL DEFAULT false NOT NULL,
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CONSTRAINT constraint_automation_rules_on_name CHECK (length("name") <= 100),
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CONSTRAINT constraint_automation_rules_on_name CHECK (length("name") <= 140),
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CONSTRAINT constraint_automation_rules_on_description CHECK (length(description) <= 300)
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);
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@@ -112,36 +165,16 @@ CREATE TABLE canned_responses (
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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title TEXT NOT NULL,
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"content" TEXT NOT NULL,
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CONSTRAINT constraint_canned_responses_on_title CHECK (length(title) <= 100),
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CONSTRAINT constraint_canned_responses_on_title CHECK (length(title) <= 140),
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CONSTRAINT constraint_canned_responses_on_content CHECK (length("content") <= 5000)
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);
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DROP TABLE IF EXISTS contacts CASCADE;
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CREATE TABLE contacts (
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id BIGSERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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first_name TEXT NULL,
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last_name TEXT NULL,
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email VARCHAR(254) NULL,
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phone_number TEXT NULL,
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avatar_url TEXT NULL,
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inbox_id INT NULL,
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source_id TEXT NULL,
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CONSTRAINT constraint_contacts_on_first_name CHECK (length(first_name) <= 100),
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CONSTRAINT constraint_contacts_on_last_name CHECK (length(last_name) <= 100),
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CONSTRAINT constraint_contacts_on_email CHECK (length(email) <= 254),
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CONSTRAINT constraint_contacts_on_phone_number CHECK (length(phone_number) <= 50),
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CONSTRAINT constraint_contacts_on_avatar_url CHECK (length(avatar_url) <= 1000),
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CONSTRAINT constraint_contacts_on_source_id CHECK (length(source_id) <= 5000)
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);
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DROP TABLE IF EXISTS conversation_participants CASCADE;
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CREATE TABLE conversation_participants (
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id BIGSERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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user_id INT NOT NULL,
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user_id INT REFERENCES users(id) ON DELETE CASCADE ON UPDATE CASCADE NOT NULL,
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conversation_id BIGINT REFERENCES conversations(id) ON DELETE CASCADE ON UPDATE CASCADE,
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CONSTRAINT constraint_conversation_participants_conversation_id_and_user_id_unique UNIQUE (conversation_id, user_id)
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);
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@@ -175,7 +208,7 @@ CREATE TABLE media (
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"size" INT NULL,
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meta jsonb DEFAULT '{}'::jsonb NOT NULL,
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CONSTRAINT constraint_media_on_filename CHECK (length(filename) <= 1000),
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CONSTRAINT constraint_media_on_content_id CHECK (length(content_id) <= 100)
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CONSTRAINT constraint_media_on_content_id CHECK (length(content_id) <= 300)
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);
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DROP TABLE IF EXISTS oidc CASCADE;
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@@ -201,14 +234,6 @@ CREATE TABLE roles (
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description TEXT NULL
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);
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-- Roles.
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INSERT INTO roles
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(permissions, "name", description)
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VALUES('{conversations:read,conversations:read_unassigned,conversations:read_assigned,conversations:update_user_assignee,conversations:update_team_assignee,conversations:update_priority,conversations:update_status,conversations:update_tags,messages:read,messages:write}', 'Agent', 'Role for all agents with limited access to conversations.');
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INSERT INTO roles
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(permissions, "name", description)
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VALUES('{conversations:read_unassigned,teams:delete,users:delete,conversations:read_all,conversations:read,conversations:read_assigned,conversations:update_user_assignee,conversations:update_team_assignee,conversations:update_priority,conversations:update_status,conversations:update_tags,messages:read,messages:write,templates:write,templates:read,roles:delete,roles:write,roles:read,inboxes:delete,inboxes:write,inboxes:read,automations:write,automations:delete,automations:read,teams:write,teams:read,users:write,users:read,dashboard_global:read,canned_responses:delete,tags:delete,canned_responses:write,tags:write,status:delete,status:write,status:read,oidc:delete,oidc:read,oidc:write,settings_notifications:read,settings_notifications:write,settings_general:write,templates:delete,admin:read}', 'Admin', 'Role for users who have complete access to everything.');
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DROP TABLE IF EXISTS settings CASCADE;
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CREATE TABLE settings (
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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@@ -233,8 +258,10 @@ CREATE TABLE team_members (
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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team_id INT REFERENCES teams(id) ON DELETE CASCADE ON UPDATE CASCADE,
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user_id INT NOT NULL,
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CONSTRAINT constraint_team_members_on_team_id_and_user_id_unique UNIQUE (team_id, user_id)
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user_id INT REFERENCES users(id) ON DELETE CASCADE ON UPDATE CASCADE NOT NULL,
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emoji TEXT NULL,
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CONSTRAINT constraint_team_members_on_team_id_and_user_id_unique UNIQUE (team_id, user_id),
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CONSTRAINT constraint_team_members_on_emoji CHECK (length(emoji) <= 1)
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);
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DROP TABLE IF EXISTS templates CASCADE;
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@@ -242,25 +269,18 @@ CREATE TABLE templates (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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type template_type NOT NULL,
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body TEXT NOT NULL,
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is_default bool DEFAULT false NOT NULL,
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"name" TEXT NULL
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"name" TEXT NOT NULL,
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subject TEXT NULL,
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is_builtin bool DEFAULT false NOT NULL,
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CONSTRAINT constraint_templates_on_name CHECK (length("name") <= 140),
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CONSTRAINT constraint_templates_on_subject CHECK (length(subject) <= 1000)
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);
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CREATE UNIQUE INDEX unique_index_templates_on_is_default_when_is_default_is_true ON templates USING btree (is_default)
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WHERE (is_default = true);
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DROP TABLE IF EXISTS contact_methods CASCADE;
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CREATE TABLE contact_methods (
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id BIGSERIAL PRIMARY KEY,
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contact_id BIGINT REFERENCES contacts(id) ON DELETE CASCADE ON UPDATE CASCADE,
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"source" TEXT NOT NULL,
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source_id TEXT NOT NULL,
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inbox_id INT NULL,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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CONSTRAINT constraint_contact_methods_on_source_and_source_id_unique UNIQUE (contact_id, source_id)
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);
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DROP TABLE IF EXISTS conversation_tags CASCADE;
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CREATE TABLE conversation_tags (
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id BIGSERIAL PRIMARY KEY,
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@@ -271,29 +291,85 @@ CREATE TABLE conversation_tags (
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CONSTRAINT constraint_conversation_tags_on_conversation_id_and_tag_id_unique UNIQUE (conversation_id, tag_id)
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);
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DROP TABLE IF EXISTS csat_responses CASCADE;
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CREATE TABLE csat_responses (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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uuid UUID DEFAULT gen_random_uuid(),
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conversation_id BIGSERIAL REFERENCES conversations(id) ON DELETE CASCADE ON UPDATE CASCADE,
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assigned_agent_id INT REFERENCES users(id) ON DELETE SET NULL ON UPDATE CASCADE,
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rating INT DEFAULT 0 NOT NULL,
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feedback TEXT NULL,
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response_timestamp TIMESTAMPTZ NULL,
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CONSTRAINT constraint_csat_responses_on_rating CHECK (rating >= 0 AND rating <= 5),
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CONSTRAINT constraint_csat_responses_on_feedback CHECK (length(feedback) <= 1000),
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CONSTRAINT constraint_csat_responses_conversation_and_assigned_agent_unique UNIQUE (conversation_id, assigned_agent_id)
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);
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DROP TABLE IF EXISTS business_hours CASCADE;
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CREATE TABLE business_hours (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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name TEXT NOT NULL,
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description TEXT NULL,
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is_always_open BOOL DEFAULT false NOT NULL,
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hours JSONB NOT NULL,
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holidays JSONB DEFAULT '{}'::jsonb NOT NULL,
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CONSTRAINT constraint_business_hours_on_name CHECK (length(name) <= 140)
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);
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DROP TABLE IF EXISTS sla_policies CASCADE;
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CREATE TABLE sla_policies (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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name TEXT NOT NULL,
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description TEXT NULL,
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first_response_time TEXT NOT NULL,
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resolution_time TEXT NOT NULL,
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CONSTRAINT constraint_sla_policies_on_name CHECK (length(name) <= 140)
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);
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DROP TABLE IF EXISTS views CASCADE;
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CREATE TABLE views (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
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updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
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inbox_type TEXT NOT NULL,
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name TEXT NOT NULL,
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filters JSONB NOT NULL,
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user_id INT NOT NULL REFERENCES users (id) ON DELETE CASCADE,
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CONSTRAINT constraint_views_on_name CHECK (length(name) <= 140),
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CONSTRAINT constraint_views_on_inbox_type CHECK (length(inbox_type) <= 140)
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);
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-- Default settings
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INSERT INTO settings ("key", value)
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VALUES
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('app.lang', '"en"'::jsonb),
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('app.root_url', '"http://localhost:9000"'::jsonb),
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('app.logo_url', '""'::jsonb),
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('app.logo_url', '"http://localhost:9000/logo.png"'::jsonb),
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('app.site_name', '"Helpdesk"'::jsonb),
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('app.favicon_url', '"http://localhost:9000/favicon.ico"'::jsonb),
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('app.max_file_upload_size', '20'::jsonb),
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('app.allowed_file_upload_extensions', '["*"]'::jsonb),
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('app.timezone', '"Asia/Calcutta"'::jsonb),
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('app.business_hours_id', '""'::jsonb),
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('notification.email.username', '"admin@yourcompany.com"'::jsonb),
|
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('notification.email.host', '""'::jsonb),
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('notification.email.host', '"smtp.google.com"'::jsonb),
|
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('notification.email.port', '587'::jsonb),
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('notification.email.password', '""'::jsonb),
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('notification.email.max_conns', '1'::jsonb),
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('notification.email.idle_timeout', '"5s"'::jsonb),
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('notification.email.wait_timeout', '"5s"'::jsonb),
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('notification.email.auth_protocol', '"Plain"'::jsonb),
|
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('notification.email.email_address', '""'::jsonb),
|
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('notification.email.auth_protocol', '"plain"'::jsonb),
|
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('notification.email.email_address', '"admin@yourcompany.com"'::jsonb),
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('notification.email.max_msg_retries', '3'::jsonb),
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('notification.email.enabled', 'false'::jsonb);
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-- Default conversation priorities
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||||
INSERT INTO conversation_priorities
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("name")
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||||
VALUES('Low');
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@@ -304,6 +380,8 @@ INSERT INTO conversation_priorities
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("name")
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VALUES('High');
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-- Default conversation statuses
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||||
INSERT INTO conversation_statuses
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("name")
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VALUES('Open');
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@@ -315,4 +393,16 @@ INSERT INTO conversation_statuses
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VALUES('Resolved');
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INSERT INTO conversation_statuses
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("name")
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VALUES('Closed');
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||||
VALUES('Closed');
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||||
INSERT INTO conversation_statuses
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||||
("name")
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||||
VALUES('Snoozed');
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||||
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||||
-- Default roles
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||||
INSERT INTO roles
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||||
(permissions, "name", description)
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VALUES('{conversations:read,conversations:read_unassigned,conversations:read_assigned,conversations:update_user_assignee,conversations:update_team_assignee,conversations:update_priority,conversations:update_status,conversations:update_tags,messages:read,messages:write}', 'Agent', 'Role for all agents with limited access to conversations.');
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||||
|
||||
INSERT INTO roles
|
||||
(permissions, "name", description)
|
||||
VALUES('{conversations:read_unassigned,teams:delete,users:delete,conversations:read_all,conversations:read,conversations:read_assigned,conversations:update_user_assignee,conversations:update_team_assignee,conversations:update_priority,conversations:update_status,conversations:update_tags,messages:read,messages:write,templates:write,templates:read,roles:delete,roles:write,roles:read,inboxes:delete,inboxes:write,inboxes:read,automations:write,automations:delete,automations:read,teams:write,teams:read,users:write,users:read,dashboard_global:read,canned_responses:delete,tags:delete,canned_responses:write,tags:write,status:delete,status:write,status:read,oidc:delete,oidc:read,oidc:write,settings_notifications:read,settings_notifications:write,settings_general:write,templates:delete,admin:read}', 'Admin', 'Role for users who have complete access to everything.');
|
||||
Reference in New Issue
Block a user