WIP: MVP with shadcn sidebar

- csat
- SLA
- email notification templates

cmd/auth.go

@@ -3,8 +3,8 @@ package main
 import (
 	"strconv"
 
+	amodels "github.com/abhinavxd/artemis/internal/auth/models"
 	"github.com/abhinavxd/artemis/internal/envelope"
-
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
 )
@@ -55,7 +55,12 @@ func handleOIDCCallback(r *fastglue.Request) error {
 	}
 
 	// Set the session.
-	if err := app.auth.SaveSession(user, r); err != nil {
+	if err := app.auth.SaveSession(amodels.User{
+		ID:        user.ID,
+		Email:     user.Email.String,
+		FirstName: user.FirstName,
+		LastName:  user.LastName,
+	}, r); err != nil {
 		return err
 	}
 

cmd/business_hours.go

@@ -0,0 +1,104 @@
+package main
+
+import (
+	"strconv"
+
+	models "github.com/abhinavxd/artemis/internal/business_hours/models"
+	"github.com/abhinavxd/artemis/internal/envelope"
+	"github.com/valyala/fasthttp"
+	"github.com/zerodha/fastglue"
+)
+
+// handleGetBusinessHours returns all business hours.
+func handleGetBusinessHours(r *fastglue.Request) error {
+	var (
+		app = r.Context.(*App)
+	)
+	businessHours, err := app.businessHours.GetAll()
+	if err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
+	}
+	return r.SendEnvelope(businessHours)
+}
+
+// handleGetBusinessHour returns the business hour with the given id.
+func handleGetBusinessHour(r *fastglue.Request) error {
+	var (
+		app = r.Context.(*App)
+	)
+	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	if err != nil || id == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid business hour `id`.", nil, envelope.InputError)
+	}
+
+	businessHour, err := app.businessHours.Get(id)
+	if err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
+	}
+	return r.SendEnvelope(businessHour)
+}
+
+// handleCreateBusinessHours creates a new business hour.
+func handleCreateBusinessHours(r *fastglue.Request) error {
+	var (
+		app           = r.Context.(*App)
+		businessHours = models.BusinessHours{}
+	)
+	if err := r.Decode(&businessHours, "json"); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+	}
+
+	if businessHours.Name == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty business hour `Name`", nil, envelope.InputError)
+	}
+
+	if err := app.businessHours.Create(businessHours.Name, businessHours.Description, businessHours.IsAlwaysOpen, businessHours.Hours, businessHours.Holidays); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	return r.SendEnvelope(true)
+}
+
+// handleDeleteBusinessHour deletes the business hour with the given id.
+func handleDeleteBusinessHour(r *fastglue.Request) error {
+	var (
+		app = r.Context.(*App)
+	)
+	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	if err != nil || id == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid business hour `id`.", nil, envelope.InputError)
+	}
+
+	err = app.businessHours.Delete(id)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	return r.SendEnvelope(true)
+}
+
+// handleUpdateBusinessHours updates the business hour with the given id.
+func handleUpdateBusinessHours(r *fastglue.Request) error {
+	var (
+		app           = r.Context.(*App)
+		businessHours = models.BusinessHours{}
+	)
+	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	if err != nil || id == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid business hour `id`.", nil, envelope.InputError)
+	}
+
+	if err := r.Decode(&businessHours, "json"); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+	}
+
+	if businessHours.Name == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty business hour `Name`", nil, envelope.InputError)
+	}
+
+	if err := app.businessHours.Update(id, businessHours.Name, businessHours.Description, businessHours.IsAlwaysOpen, businessHours.Hours, businessHours.Holidays); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	return r.SendEnvelope(true)
+}

cmd/conversation.go

@@ -3,12 +3,15 @@ package main
 import (
 	"encoding/json"
 	"strconv"
+	"time"
 
+	amodels "github.com/abhinavxd/artemis/internal/auth/models"
 	"github.com/abhinavxd/artemis/internal/automation/models"
 	cmodels "github.com/abhinavxd/artemis/internal/conversation/models"
 	"github.com/abhinavxd/artemis/internal/envelope"
 	umodels "github.com/abhinavxd/artemis/internal/user/models"
 	"github.com/valyala/fasthttp"
+	"github.com/volatiletech/null/v9"
 	"github.com/zerodha/fastglue"
 )
 
@@ -23,13 +26,23 @@ func handleGetAllConversations(r *fastglue.Request) error {
 		filters     = string(r.RequestCtx.QueryArgs().Peek("filters"))
 		total       = 0
 	)
-	conversations, pageSize, err := app.conversation.GetAllConversationsList(order, orderBy, filters, page, pageSize)
+
+	conversations, err := app.conversation.GetAllConversationsList(order, orderBy, filters, page, pageSize)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
+
 	if len(conversations) > 0 {
 		total = conversations[0].Total
 	}
+
+	// Calculate SLA deadlines if conversation has an SLA policy.
+	for i := range conversations {
+		if conversations[i].SLAPolicyID.Int != 0 {
+			calculateSLA(app, &conversations[i])
+		}
+	}
+
 	return r.SendEnvelope(envelope.PageResults{
 		Results:    conversations,
 		Total:      total,
@@ -43,21 +56,29 @@ func handleGetAllConversations(r *fastglue.Request) error {
 func handleGetAssignedConversations(r *fastglue.Request) error {
 	var (
 		app         = r.Context.(*App)
-		user        = r.RequestCtx.UserValue("user").(umodels.User)
+		user        = r.RequestCtx.UserValue("user").(amodels.User)
 		order       = string(r.RequestCtx.QueryArgs().Peek("order"))
 		orderBy     = string(r.RequestCtx.QueryArgs().Peek("order_by"))
+		filters     = string(r.RequestCtx.QueryArgs().Peek("filters"))
 		page, _     = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page")))
 		pageSize, _ = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page_size")))
-		filters     = string(r.RequestCtx.QueryArgs().Peek("filters"))
 		total       = 0
 	)
-	conversations, pageSize, err := app.conversation.GetAssignedConversationsList(user.ID, order, orderBy, filters, page, pageSize)
+	conversations, err := app.conversation.GetAssignedConversationsList(user.ID, order, orderBy, filters, page, pageSize)
 	if err != nil {
 		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
 	}
 	if len(conversations) > 0 {
 		total = conversations[0].Total
 	}
+
+	// Calculate SLA deadlines if conversation has an SLA policy.
+	for i := range conversations {
+		if conversations[i].SLAPolicyID.Int != 0 {
+			calculateSLA(app, &conversations[i])
+		}
+	}
+
 	return r.SendEnvelope(envelope.PageResults{
 		Results:    conversations,
 		Total:      total,
@@ -71,21 +92,130 @@ func handleGetAssignedConversations(r *fastglue.Request) error {
 func handleGetUnassignedConversations(r *fastglue.Request) error {
 	var (
 		app         = r.Context.(*App)
-		user        = r.RequestCtx.UserValue("user").(umodels.User)
 		order       = string(r.RequestCtx.QueryArgs().Peek("order"))
 		orderBy     = string(r.RequestCtx.QueryArgs().Peek("order_by"))
+		filters     = string(r.RequestCtx.QueryArgs().Peek("filters"))
 		page, _     = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page")))
 		pageSize, _ = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page_size")))
-		filters     = string(r.RequestCtx.QueryArgs().Peek("filters"))
 		total       = 0
 	)
-	conversations, pageSize, err := app.conversation.GetUnassignedConversationsList(user.ID, order, orderBy, filters, page, pageSize)
+
+	conversations, err := app.conversation.GetUnassignedConversationsList(order, orderBy, filters, page, pageSize)
 	if err != nil {
 		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
 	}
 	if len(conversations) > 0 {
 		total = conversations[0].Total
 	}
+
+	// Calculate SLA deadlines if conversation has an SLA policy.
+	for i := range conversations {
+		if conversations[i].SLAPolicyID.Int != 0 {
+			calculateSLA(app, &conversations[i])
+		}
+	}
+
+	return r.SendEnvelope(envelope.PageResults{
+		Results:    conversations,
+		Total:      total,
+		PerPage:    pageSize,
+		TotalPages: (total + pageSize - 1) / pageSize,
+		Page:       page,
+	})
+}
+
+// handleGetViewConversations retrieves conversations for a view.
+func handleGetViewConversations(r *fastglue.Request) error {
+	var (
+		app         = r.Context.(*App)
+		user        = r.RequestCtx.UserValue("user").(amodels.User)
+		viewID, _   = strconv.Atoi(r.RequestCtx.UserValue("view_id").(string))
+		order       = string(r.RequestCtx.QueryArgs().Peek("order"))
+		orderBy     = string(r.RequestCtx.QueryArgs().Peek("order_by"))
+		page, _     = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page")))
+		pageSize, _ = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page_size")))
+		total       = 0
+	)
+	if viewID < 1 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `view_id`", nil, envelope.InputError)
+	}
+
+	// Check if user has access to the view.
+	view, err := app.view.Get(viewID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if view.UserID != user.ID {
+		return r.SendErrorEnvelope(fasthttp.StatusForbidden, "You don't have access to this view.", nil, envelope.PermissionError)
+	}
+
+	conversations, err := app.conversation.GetViewConversationsList(user.ID, view.InboxType, order, orderBy, string(view.Filters), page, pageSize)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if len(conversations) > 0 {
+		total = conversations[0].Total
+	}
+
+	// Calculate SLA deadlines if conversation has an SLA policy.
+	for i := range conversations {
+		if conversations[i].SLAPolicyID.Int != 0 {
+			calculateSLA(app, &conversations[i])
+		}
+	}
+
+	return r.SendEnvelope(envelope.PageResults{
+		Results:    conversations,
+		Total:      total,
+		PerPage:    pageSize,
+		TotalPages: (total + pageSize - 1) / pageSize,
+		Page:       page,
+	})
+}
+
+// handleGetTeamUnassignedConversations returns conversations assigned to a team but not to any user.
+func handleGetTeamUnassignedConversations(r *fastglue.Request) error {
+	var (
+		app         = r.Context.(*App)
+		user        = r.RequestCtx.UserValue("user").(amodels.User)
+		teamIDStr   = r.RequestCtx.UserValue("team_id").(string)
+		order       = string(r.RequestCtx.QueryArgs().Peek("order"))
+		orderBy     = string(r.RequestCtx.QueryArgs().Peek("order_by"))
+		filters     = string(r.RequestCtx.QueryArgs().Peek("filters"))
+		page, _     = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page")))
+		pageSize, _ = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page_size")))
+		total       = 0
+	)
+	teamID, _ := strconv.Atoi(teamIDStr)
+	if teamID < 1 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `team_id`", nil, envelope.InputError)
+	}
+
+	// Check if user belongs to the team.
+	exists, err := app.team.UserBelongsToTeam(teamID, user.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	if !exists {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "You're not a member of this team, Please refresh the page and try again.", nil))
+	}
+
+	conversations, err := app.conversation.GetTeamUnassignedConversationsList(teamID, order, orderBy, filters, page, pageSize)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if len(conversations) > 0 {
+		total = conversations[0].Total
+	}
+
+	// Calculate SLA deadlines if conversation has an SLA policy.
+	for i := range conversations {
+		if conversations[i].SLAPolicyID.Int != 0 {
+			calculateSLA(app, &conversations[i])
+		}
+	}
+
 	return r.SendEnvelope(envelope.PageResults{
 		Results:    conversations,
 		Total:      total,
@@ -98,29 +228,55 @@ func handleGetUnassignedConversations(r *fastglue.Request) error {
 // handleGetConversation retrieves a single conversation by UUID with permission checks.
 func handleGetConversation(r *fastglue.Request) error {
 	var (
-		app  = r.Context.(*App)
-		uuid = r.RequestCtx.UserValue("uuid").(string)
-		user = r.RequestCtx.UserValue("user").(umodels.User)
+		app   = r.Context.(*App)
+		uuid  = r.RequestCtx.UserValue("uuid").(string)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	conversation, err := enforceConversationAccess(app, uuid, user)
+	user, err := app.user.Get(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
+	conversation, err := app.conversation.GetConversation(0, uuid)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	allowed, err := app.authz.EnforceConversationAccess(user, conversation)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if !allowed {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "Permission denied", nil))
+	}
 
+	// Calculate SLA deadlines if conversation has an SLA policy.
+	if conversation.SLAPolicyID.Int != 0 {
+		calculateSLA(app, &conversation)
+	}
 	return r.SendEnvelope(conversation)
 }
 
 // handleUpdateConversationAssigneeLastSeen updates the assignee's last seen timestamp for a conversation.
 func handleUpdateConversationAssigneeLastSeen(r *fastglue.Request) error {
 	var (
-		app  = r.Context.(*App)
-		uuid = r.RequestCtx.UserValue("uuid").(string)
-		user = r.RequestCtx.UserValue("user").(umodels.User)
+		app   = r.Context.(*App)
+		uuid  = r.RequestCtx.UserValue("uuid").(string)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	_, err := enforceConversationAccess(app, uuid, user)
+	user, err := app.user.Get(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
+	conversation, err := app.conversation.GetConversation(0, uuid)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	allowed, err := app.authz.EnforceConversationAccess(user, conversation)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if !allowed {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "Permission denied", nil))
+	}
 	if err = app.conversation.UpdateConversationAssigneeLastSeen(uuid); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -130,14 +286,25 @@ func handleUpdateConversationAssigneeLastSeen(r *fastglue.Request) error {
 // handleGetConversationParticipants retrieves participants of a conversation.
 func handleGetConversationParticipants(r *fastglue.Request) error {
 	var (
-		app  = r.Context.(*App)
-		uuid = r.RequestCtx.UserValue("uuid").(string)
-		user = r.RequestCtx.UserValue("user").(umodels.User)
+		app   = r.Context.(*App)
+		uuid  = r.RequestCtx.UserValue("uuid").(string)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	_, err := enforceConversationAccess(app, uuid, user)
+	user, err := app.user.Get(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
+	conversation, err := app.conversation.GetConversation(0, uuid)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	allowed, err := app.authz.EnforceConversationAccess(user, conversation)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if !allowed {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "Permission denied", nil))
+	}
 	p, err := app.conversation.GetConversationParticipants(uuid)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
@@ -148,21 +315,33 @@ func handleGetConversationParticipants(r *fastglue.Request) error {
 // handleUpdateConversationUserAssignee updates the user assigned to a conversation.
 func handleUpdateConversationUserAssignee(r *fastglue.Request) error {
 	var (
-		app  = r.Context.(*App)
-		uuid = r.RequestCtx.UserValue("uuid").(string)
-		user = r.RequestCtx.UserValue("user").(umodels.User)
+		app        = r.Context.(*App)
+		uuid       = r.RequestCtx.UserValue("uuid").(string)
+		auser      = r.RequestCtx.UserValue("user").(amodels.User)
+		assigneeID = r.RequestCtx.PostArgs().GetUintOrZero("assignee_id")
 	)
-
-	assigneeID, err := r.RequestCtx.PostArgs().GetUint("assignee_id")
-	if err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid assignee `id`.", nil, envelope.InputError)
+	if assigneeID == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `assignee_id`", nil, envelope.InputError)
 	}
 
-	_, err = enforceConversationAccess(app, uuid, user)
+	user, err := app.user.Get(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
+	conversation, err := app.conversation.GetConversation(0, uuid)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	allowed, err := app.authz.EnforceConversationAccess(user, conversation)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if !allowed {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "Permission denied", nil))
+	}
+
 	if err := app.conversation.UpdateConversationUserAssignee(uuid, assigneeID, user); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -176,18 +355,31 @@ func handleUpdateConversationUserAssignee(r *fastglue.Request) error {
 // handleUpdateTeamAssignee updates the team assigned to a conversation.
 func handleUpdateTeamAssignee(r *fastglue.Request) error {
 	var (
-		app  = r.Context.(*App)
-		uuid = r.RequestCtx.UserValue("uuid").(string)
-		user = r.RequestCtx.UserValue("user").(umodels.User)
+		app   = r.Context.(*App)
+		uuid  = r.RequestCtx.UserValue("uuid").(string)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
 	assigneeID, err := r.RequestCtx.PostArgs().GetUint("assignee_id")
 	if err != nil {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid assignee `id`.", nil, envelope.InputError)
 	}
-	_, err = enforceConversationAccess(app, uuid, user)
+
+	user, err := app.user.Get(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
+
+	conversation, err := app.conversation.GetConversation(0, uuid)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	allowed, err := app.authz.EnforceConversationAccess(user, conversation)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if !allowed {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "Permission denied", nil))
+	}
 	if err := app.conversation.UpdateConversationTeamAssignee(uuid, assigneeID, user); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -204,12 +396,23 @@ func handleUpdateConversationPriority(r *fastglue.Request) error {
 		p        = r.RequestCtx.PostArgs()
 		priority = p.Peek("priority")
 		uuid     = r.RequestCtx.UserValue("uuid").(string)
-		user     = r.RequestCtx.UserValue("user").(umodels.User)
+		auser    = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	_, err := enforceConversationAccess(app, uuid, user)
+	conversation, err := app.conversation.GetConversation(0, uuid)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	allowed, err := app.authz.EnforceConversationAccess(user, conversation)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if !allowed {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "Permission denied", nil))
+	}
 	if err := app.conversation.UpdateConversationPriority(uuid, priority, user); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -223,23 +426,33 @@ func handleUpdateConversationPriority(r *fastglue.Request) error {
 // handleUpdateConversationStatus updates the status of a conversation.
 func handleUpdateConversationStatus(r *fastglue.Request) error {
 	var (
-		app    = r.Context.(*App)
-		p      = r.RequestCtx.PostArgs()
-		status = p.Peek("status")
-		uuid   = r.RequestCtx.UserValue("uuid").(string)
-		user   = r.RequestCtx.UserValue("user").(umodels.User)
+		app          = r.Context.(*App)
+		p            = r.RequestCtx.PostArgs()
+		status       = p.Peek("status")
+		snoozedUntil = p.Peek("snoozed_until")
+		uuid         = r.RequestCtx.UserValue("uuid").(string)
+		auser        = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	_, err := enforceConversationAccess(app, uuid, user)
+	conversation, err := app.conversation.GetConversation(0, uuid)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	if err := app.conversation.UpdateConversationStatus(uuid, status, user); err != nil {
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	allowed, err := app.authz.EnforceConversationAccess(user, conversation)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if !allowed {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "Permission denied", nil))
+	}
+	if err := app.conversation.UpdateConversationStatus(uuid, status, snoozedUntil, user); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-
 	// Evaluate automation rules.
 	app.automation.EvaluateConversationUpdateRules(uuid, models.EventConversationStatusChange)
-
 	return r.SendEnvelope(true)
 }
 
@@ -250,7 +463,7 @@ func handleAddConversationTags(r *fastglue.Request) error {
 		p       = r.RequestCtx.PostArgs()
 		tagIDs  = []int{}
 		tagJSON = p.Peek("tag_ids")
-		user    = r.RequestCtx.UserValue("user").(umodels.User)
+		auser   = r.RequestCtx.UserValue("user").(amodels.User)
 		uuid    = r.RequestCtx.UserValue("uuid").(string)
 	)
 
@@ -261,11 +474,24 @@ func handleAddConversationTags(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "error adding tags", nil, "")
 	}
 
-	_, err = enforceConversationAccess(app, uuid, user)
+	conversation, err := app.conversation.GetConversation(0, uuid)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	allowed, err := app.authz.EnforceConversationAccess(user, conversation)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if !allowed {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "Permission denied", nil))
+	}
+
 	if err := app.conversation.UpsertConversationTags(uuid, tagIDs); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -298,7 +524,7 @@ func handleDashboardCharts(r *fastglue.Request) error {
 
 // enforceConversationAccess fetches the conversation and checks if the user has access to it.
 func enforceConversationAccess(app *App, uuid string, user umodels.User) (*cmodels.Conversation, error) {
-	conversation, err := app.conversation.GetConversation(uuid)
+	conversation, err := app.conversation.GetConversation(0, uuid)
 	if err != nil {
 		return nil, err
 	}
@@ -311,3 +537,15 @@ func enforceConversationAccess(app *App, uuid string, user umodels.User) (*cmode
 	}
 	return &conversation, nil
 }
+
+// calculateSLA calculates the SLA deadlines and sets them on the conversation.
+func calculateSLA(app *App, conversation *cmodels.Conversation) error {
+	firstRespAt, resolutionDueAt, err := app.sla.CalculateConversationDeadlines(conversation.CreatedAt, conversation.AssignedTeamID.Int, conversation.SLAPolicyID.Int)
+	if err != nil {
+		app.lo.Error("error calculating SLA deadlines for conversation", "id", conversation.ID, "error", err)
+		return err
+	}
+	conversation.FirstReplyDueAt = null.NewTime(firstRespAt, firstRespAt != time.Time{})
+	conversation.ResolutionDueAt = null.NewTime(resolutionDueAt, resolutionDueAt != time.Time{})
+	return nil
+}

cmd/csat.go

@@ -0,0 +1,81 @@
+package main
+
+import (
+	"strconv"
+
+	"github.com/abhinavxd/artemis/internal/envelope"
+	"github.com/valyala/fasthttp"
+	"github.com/zerodha/fastglue"
+)
+
+// handleShowCSAT renders the CSAT page for a given csat.
+func handleShowCSAT(r *fastglue.Request) error {
+	var (
+		app  = r.Context.(*App)
+		uuid = r.RequestCtx.UserValue("uuid").(string)
+	)
+
+	if uuid == "" {
+		return app.tmpl.RenderWebPage(r.RequestCtx, "error", map[string]interface{}{
+			"error_message": "Page not found",
+		})
+	}
+
+	csat, err := app.csat.Get(uuid)
+	if err != nil {
+		return app.tmpl.RenderWebPage(r.RequestCtx, "error", map[string]interface{}{
+			"error_message": "CSAT not found",
+		})
+	}
+
+	if csat.ResponseTimestamp.Valid {
+		return app.tmpl.RenderWebPage(r.RequestCtx, "info", map[string]interface{}{
+			"message": "You've already submitted your feedback",
+		})
+	}
+
+	conversation, err := app.conversation.GetConversation(csat.ConversationID, "")
+	if err != nil {
+		return app.tmpl.RenderWebPage(r.RequestCtx, "error", map[string]interface{}{
+			"error_message": "Conversation not found",
+		})
+	}
+
+	return app.tmpl.RenderWebPage(r.RequestCtx, "csat", map[string]interface{}{
+		"csat": map[string]interface{}{
+			"uuid": csat.UUID,
+		},
+		"conversation": map[string]interface{}{
+			"subject": conversation.Subject.String,
+		},
+	})
+}
+
+// handleUpdateCSATResponse updates the CSAT response for a given csat.
+func handleUpdateCSATResponse(r *fastglue.Request) error {
+	var (
+		app      = r.Context.(*App)
+		uuid     = r.RequestCtx.UserValue("uuid").(string)
+		rating   = r.RequestCtx.FormValue("rating")
+		feedback = string(r.RequestCtx.FormValue("feedback"))
+	)
+
+	ratingI, err := strconv.Atoi(string(rating))
+	if err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `rating`", nil, envelope.InputError)
+	}
+
+	if ratingI < 1 || ratingI > 5 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "`rating` should be between 1 and 5", nil, envelope.InputError)
+	}
+
+	if uuid == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty `uuid`", nil, envelope.InputError)
+	}
+
+	if err := app.csat.UpdateResponse(uuid, ratingI, feedback); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	return r.SendEnvelope("CSAT response updated")
+}

cmd/handlers.go

@@ -12,129 +12,158 @@ import (
 	"github.com/zerodha/fastglue"
 )
 
+var (
+	slaReqFields = map[string][2]int{"name": {1, 255}, "description": {1, 255}, "first_response_time": {1, 255}, "resolution_time": {1, 255}}
+)
+
 // initHandlers initializes the HTTP routes and handlers for the application.
 func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	// Authentication.
-	g.POST("/api/login", handleLogin)
+	g.POST("/api/v1/login", handleLogin)
 	g.GET("/logout", handleLogout)
-	g.GET("/api/oidc/{id}/login", handleOIDCLogin)
-	g.GET("/api/oidc/finish", handleOIDCCallback)
-
-	// Health check.
-	g.GET("/health", handleHealthCheck)
+	g.GET("/api/v1/oidc/{id}/login", handleOIDCLogin)
+	g.GET("/api/v1/oidc/finish", handleOIDCCallback)
 
 	// Serve media files.
 	g.GET("/uploads/{uuid}", auth(handleServeMedia))
 
 	// Settings.
-	g.GET("/api/settings/general", handleGetGeneralSettings)
-	g.PUT("/api/settings/general", authPerm(handleUpdateGeneralSettings, "settings_general", "write"))
-	g.GET("/api/settings/notifications/email", authPerm(handleGetEmailNotificationSettings, "settings_notifications", "read"))
-	g.PUT("/api/settings/notifications/email", authPerm(handleUpdateEmailNotificationSettings, "settings_notifications", "write"))
+	g.GET("/api/v1/settings/general", handleGetGeneralSettings)
+	g.PUT("/api/v1/settings/general", perm(handleUpdateGeneralSettings, "settings_general", "write"))
+	g.GET("/api/v1/settings/notifications/email", perm(handleGetEmailNotificationSettings, "settings_notifications", "read"))
+	g.PUT("/api/v1/settings/notifications/email", perm(handleUpdateEmailNotificationSettings, "settings_notifications", "write"))
 
-	// OpenID SSO.
-	g.GET("/api/oidc", handleGetAllOIDC)
-	g.GET("/api/oidc/{id}", authPerm(handleGetOIDC, "oidc", "read"))
-	g.POST("/api/oidc", authPerm(handleCreateOIDC, "oidc", "write"))
-	g.PUT("/api/oidc/{id}", authPerm(handleUpdateOIDC, "oidc", "write"))
-	g.DELETE("/api/oidc/{id}", authPerm(handleDeleteOIDC, "oidc", "delete"))
+	// OpenID connect single sign-on.
+	g.GET("/api/v1/oidc", handleGetAllOIDC)
+	g.GET("/api/v1/oidc/{id}", perm(handleGetOIDC, "oidc", "read"))
+	g.POST("/api/v1/oidc", perm(handleCreateOIDC, "oidc", "write"))
+	g.PUT("/api/v1/oidc/{id}", perm(handleUpdateOIDC, "oidc", "write"))
+	g.DELETE("/api/v1/oidc/{id}", perm(handleDeleteOIDC, "oidc", "delete"))
 
-	// Conversation and message.
-	g.GET("/api/conversations/all", authPerm(handleGetAllConversations, "conversations", "read_all"))
-	g.GET("/api/conversations/unassigned", authPerm(handleGetUnassignedConversations, "conversations", "read_unassigned"))
-	g.GET("/api/conversations/assigned", authPerm(handleGetAssignedConversations, "conversations", "read_assigned"))
-	g.GET("/api/conversations/{uuid}", authPerm(handleGetConversation, "conversations", "read"))
-	g.GET("/api/conversations/{uuid}/participants", authPerm(handleGetConversationParticipants, "conversations", "read"))
-	g.PUT("/api/conversations/{uuid}/assignee/user", authPerm(handleUpdateConversationUserAssignee, "conversations", "update_user_assignee"))
-	g.PUT("/api/conversations/{uuid}/assignee/team", authPerm(handleUpdateTeamAssignee, "conversations", "update_team_assignee"))
-	g.PUT("/api/conversations/{uuid}/priority", authPerm(handleUpdateConversationPriority, "conversations", "update_priority"))
-	g.PUT("/api/conversations/{uuid}/status", authPerm(handleUpdateConversationStatus, "conversations", "update_status"))
-	g.PUT("/api/conversations/{uuid}/last-seen", authPerm(handleUpdateConversationAssigneeLastSeen, "conversations", "read"))
-	g.POST("/api/conversations/{uuid}/tags", authPerm(handleAddConversationTags, "conversations", "update_tags"))
-	g.POST("/api/conversations/{cuuid}/messages", authPerm(handleSendMessage, "messages", "write"))
-	g.GET("/api/conversations/{uuid}/messages", authPerm(handleGetMessages, "messages", "read"))
-	g.PUT("/api/conversations/{cuuid}/messages/{uuid}/retry", authPerm(handleRetryMessage, "messages", "write"))
-	g.GET("/api/conversations/{cuuid}/messages/{uuid}", authPerm(handleGetMessage, "messages", "read"))
+	// All.
+	g.GET("/api/v1/conversations/all", perm(handleGetAllConversations, "conversations", "read_all"))
+	// Not assigned to any user or team.
+	g.GET("/api/v1/conversations/unassigned", perm(handleGetUnassignedConversations, "conversations", "read_unassigned"))
+	// Assigned to logged in user.
+	g.GET("/api/v1/conversations/assigned", perm(handleGetAssignedConversations, "conversations", "read_assigned"))
+	// Unassigned conversations assigned to a team.
+	g.GET("/api/v1/teams/{team_id}/conversations/unassigned", perm(handleGetTeamUnassignedConversations, "conversations", "read_assigned"))
+	// Filtered by view.
+	g.GET("/api/v1/views/{view_id}/conversations", perm(handleGetViewConversations, "conversations", "read"))
+
+	g.GET("/api/v1/conversations/{uuid}", perm(handleGetConversation, "conversations", "read"))
+	g.GET("/api/v1/conversations/{uuid}/participants", perm(handleGetConversationParticipants, "conversations", "read"))
+	g.PUT("/api/v1/conversations/{uuid}/assignee/user", perm(handleUpdateConversationUserAssignee, "conversations", "update_user_assignee"))
+	g.PUT("/api/v1/conversations/{uuid}/assignee/team", perm(handleUpdateTeamAssignee, "conversations", "update_team_assignee"))
+	g.PUT("/api/v1/conversations/{uuid}/priority", perm(handleUpdateConversationPriority, "conversations", "update_priority"))
+	g.PUT("/api/v1/conversations/{uuid}/status", perm(handleUpdateConversationStatus, "conversations", "update_status"))
+	g.PUT("/api/v1/conversations/{uuid}/last-seen", perm(handleUpdateConversationAssigneeLastSeen, "conversations", "read"))
+	g.POST("/api/v1/conversations/{uuid}/tags", perm(handleAddConversationTags, "conversations", "update_tags"))
+	g.POST("/api/v1/conversations/{cuuid}/messages", perm(handleSendMessage, "messages", "write"))
+	g.GET("/api/v1/conversations/{uuid}/messages", perm(handleGetMessages, "messages", "read"))
+	g.PUT("/api/v1/conversations/{cuuid}/messages/{uuid}/retry", perm(handleRetryMessage, "messages", "write"))
+	g.GET("/api/v1/conversations/{cuuid}/messages/{uuid}", perm(handleGetMessage, "messages", "read"))
+
+	// Views.
+	g.GET("/api/v1/views/me", auth(handleGetUserViews))
+	g.POST("/api/v1/views/me", auth(handleCreateUserView))
+	g.PUT("/api/v1/views/me/{id}", auth(handleUpdateUserView))
+	g.DELETE("/api/v1/views/me/{id}", auth(handleDeleteUserView))
 
 	// Status and priority.
-	g.GET("/api/statuses", auth(handleGetStatuses))
-	g.POST("/api/statuses", authPerm(handleCreateStatus, "status", "write"))
-	g.PUT("/api/statuses/{id}", authPerm(handleUpdateStatus, "status", "write"))
-	g.DELETE("/api/statuses/{id}", authPerm(handleDeleteStatus, "status", "delete"))
-	g.GET("/api/priorities", auth(handleGetPriorities))
+	g.GET("/api/v1/statuses", auth(handleGetStatuses))
+	g.POST("/api/v1/statuses", perm(handleCreateStatus, "status", "write"))
+	g.PUT("/api/v1/statuses/{id}", perm(handleUpdateStatus, "status", "write"))
+	g.DELETE("/api/v1/statuses/{id}", perm(handleDeleteStatus, "status", "delete"))
+	g.GET("/api/v1/priorities", auth(handleGetPriorities))
 
 	// Tag.
-	g.GET("/api/tags", auth(handleGetTags))
-	g.POST("/api/tags", authPerm(handleCreateTag, "tags", "write"))
-	g.PUT("/api/tags/{id}", authPerm(handleUpdateTag, "tags", "write"))
-	g.DELETE("/api/tags/{id}", authPerm(handleDeleteTag, "tags", "delete"))
+	g.GET("/api/v1/tags", auth(handleGetTags))
+	g.POST("/api/v1/tags", perm(handleCreateTag, "tags", "write"))
+	g.PUT("/api/v1/tags/{id}", perm(handleUpdateTag, "tags", "write"))
+	g.DELETE("/api/v1/tags/{id}", perm(handleDeleteTag, "tags", "delete"))
 
 	// Media.
-	g.POST("/api/media", auth(handleMediaUpload))
+	g.POST("/api/v1/media", auth(handleMediaUpload))
 
 	// Canned response.
-	g.GET("/api/canned-responses", auth(handleGetCannedResponses))
-	g.POST("/api/canned-responses", authPerm(handleCreateCannedResponse, "canned_responses", "write"))
-	g.PUT("/api/canned-responses/{id}", authPerm(handleUpdateCannedResponse, "canned_responses", "write"))
-	g.DELETE("/api/canned-responses/{id}", authPerm(handleDeleteCannedResponse, "canned_responses", "delete"))
+	g.GET("/api/v1/canned-responses", auth(handleGetCannedResponses))
+	g.POST("/api/v1/canned-responses", perm(handleCreateCannedResponse, "canned_responses", "write"))
+	g.PUT("/api/v1/canned-responses/{id}", perm(handleUpdateCannedResponse, "canned_responses", "write"))
+	g.DELETE("/api/v1/canned-responses/{id}", perm(handleDeleteCannedResponse, "canned_responses", "delete"))
 
 	// User.
-	g.GET("/api/users/me", auth(handleGetCurrentUser))
-	g.PUT("/api/users/me", auth(handleUpdateCurrentUser))
-	g.DELETE("/api/users/me/avatar", auth(handleDeleteAvatar))
-	g.GET("/api/users/compact", auth(handleGetUsersCompact))
-	g.GET("/api/users", authPerm(handleGetUsers, "users", "read"))
-	g.GET("/api/users/{id}", authPerm(handleGetUser, "users", "read"))
-	g.POST("/api/users", authPerm(handleCreateUser, "users", "write"))
-	g.PUT("/api/users/{id}", authPerm(handleUpdateUser, "users", "write"))
-	g.DELETE("/api/users/{id}", authPerm(handleDeleteUser, "users", "delete"))
-	g.POST("/api/users/reset-password", tryAuth(handleResetPassword))
-	g.POST("/api/users/set-password", tryAuth(handleSetPassword))
+	g.GET("/api/v1/users/me", auth(handleGetCurrentUser))
+	g.PUT("/api/v1/users/me", auth(handleUpdateCurrentUser))
+	g.GET("/api/v1/users/me/teams", auth(handleGetCurrentUserTeams))
+	g.DELETE("/api/v1/users/me/avatar", auth(handleDeleteAvatar))
+	g.GET("/api/v1/users/compact", auth(handleGetUsersCompact))
+	g.GET("/api/v1/users", perm(handleGetUsers, "users", "read"))
+	g.GET("/api/v1/users/{id}", perm(handleGetUser, "users", "read"))
+	g.POST("/api/v1/users", perm(handleCreateUser, "users", "write"))
+	g.PUT("/api/v1/users/{id}", perm(handleUpdateUser, "users", "write"))
+	g.DELETE("/api/v1/users/{id}", perm(handleDeleteUser, "users", "delete"))
+	g.POST("/api/v1/users/reset-password", tryAuth(handleResetPassword))
+	g.POST("/api/v1/users/set-password", tryAuth(handleSetPassword))
 
 	// Team.
-	g.GET("/api/teams/compact", auth(handleGetTeamsCompact))
-	g.GET("/api/teams", authPerm(handleGetTeams, "teams", "read"))
-	g.POST("/api/teams", authPerm(handleCreateTeam, "teams", "write"))
-	g.GET("/api/teams/{id}", authPerm(handleGetTeam, "teams", "read"))
-	g.PUT("/api/teams/{id}", authPerm(handleUpdateTeam, "teams", "write"))
-	g.DELETE("/api/teams/{id}", authPerm(handleDeleteTeam, "teams", "delete"))
+	g.GET("/api/v1/teams/compact", auth(handleGetTeamsCompact))
+	g.GET("/api/v1/teams", perm(handleGetTeams, "teams", "read"))
+	g.GET("/api/v1/teams/{id}", perm(handleGetTeam, "teams", "read"))
+	g.POST("/api/v1/teams", perm(handleCreateTeam, "teams", "write"))
+	g.PUT("/api/v1/teams/{id}", perm(handleUpdateTeam, "teams", "write"))
+	g.DELETE("/api/v1/teams/{id}", perm(handleDeleteTeam, "teams", "delete"))
 
 	// i18n.
-	g.GET("/api/lang/{lang}", handleGetI18nLang)
+	g.GET("/api/v1/lang/{lang}", handleGetI18nLang)
 
 	// Automation.
-	g.GET("/api/automation/rules", authPerm(handleGetAutomationRules, "automations", "read"))
-	g.GET("/api/automation/rules/{id}", authPerm(handleGetAutomationRule, "automations", "read"))
-	g.POST("/api/automation/rules", authPerm(handleCreateAutomationRule, "automations", "write"))
-	g.PUT("/api/automation/rules/{id}/toggle", authPerm(handleToggleAutomationRule, "automations", "write"))
-	g.PUT("/api/automation/rules/{id}", authPerm(handleUpdateAutomationRule, "automations", "write"))
-	g.DELETE("/api/automation/rules/{id}", authPerm(handleDeleteAutomationRule, "automations", "delete"))
+	g.GET("/api/v1/automation/rules", perm(handleGetAutomationRules, "automations", "read"))
+	g.GET("/api/v1/automation/rules/{id}", perm(handleGetAutomationRule, "automations", "read"))
+	g.POST("/api/v1/automation/rules", perm(handleCreateAutomationRule, "automations", "write"))
+	g.PUT("/api/v1/automation/rules/{id}/toggle", perm(handleToggleAutomationRule, "automations", "write"))
+	g.PUT("/api/v1/automation/rules/{id}", perm(handleUpdateAutomationRule, "automations", "write"))
+	g.DELETE("/api/v1/automation/rules/{id}", perm(handleDeleteAutomationRule, "automations", "delete"))
 
 	// Inbox.
-	g.GET("/api/inboxes", authPerm(handleGetInboxes, "inboxes", "read"))
-	g.GET("/api/inboxes/{id}", authPerm(handleGetInbox, "inboxes", "read"))
-	g.POST("/api/inboxes", authPerm(handleCreateInbox, "inboxes", "write"))
-	g.PUT("/api/inboxes/{id}/toggle", authPerm(handleToggleInbox, "inboxes", "write"))
-	g.PUT("/api/inboxes/{id}", authPerm(handleUpdateInbox, "inboxes", "write"))
-	g.DELETE("/api/inboxes/{id}", authPerm(handleDeleteInbox, "inboxes", "delete"))
+	g.GET("/api/v1/inboxes", perm(handleGetInboxes, "inboxes", "read"))
+	g.GET("/api/v1/inboxes/{id}", perm(handleGetInbox, "inboxes", "read"))
+	g.POST("/api/v1/inboxes", perm(handleCreateInbox, "inboxes", "write"))
+	g.PUT("/api/v1/inboxes/{id}/toggle", perm(handleToggleInbox, "inboxes", "write"))
+	g.PUT("/api/v1/inboxes/{id}", perm(handleUpdateInbox, "inboxes", "write"))
+	g.DELETE("/api/v1/inboxes/{id}", perm(handleDeleteInbox, "inboxes", "delete"))
 
 	// Role.
-	g.GET("/api/roles", authPerm(handleGetRoles, "roles", "read"))
-	g.GET("/api/roles/{id}", authPerm(handleGetRole, "roles", "read"))
-	g.POST("/api/roles", authPerm(handleCreateRole, "roles", "write"))
-	g.PUT("/api/roles/{id}", authPerm(handleUpdateRole, "roles", "write"))
-	g.DELETE("/api/roles/{id}", authPerm(handleDeleteRole, "roles", "delete"))
+	g.GET("/api/v1/roles", perm(handleGetRoles, "roles", "read"))
+	g.GET("/api/v1/roles/{id}", perm(handleGetRole, "roles", "read"))
+	g.POST("/api/v1/roles", perm(handleCreateRole, "roles", "write"))
+	g.PUT("/api/v1/roles/{id}", perm(handleUpdateRole, "roles", "write"))
+	g.DELETE("/api/v1/roles/{id}", perm(handleDeleteRole, "roles", "delete"))
 
 	// Dashboard.
-	g.GET("/api/dashboard/global/counts", authPerm(handleDashboardCounts, "dashboard_global", "read"))
-	g.GET("/api/dashboard/global/charts", authPerm(handleDashboardCharts, "dashboard_global", "read"))
+	g.GET("/api/v1/dashboard/global/counts", perm(handleDashboardCounts, "dashboard_global", "read"))
+	g.GET("/api/v1/dashboard/global/charts", perm(handleDashboardCharts, "dashboard_global", "read"))
 
 	// Template.
-	g.GET("/api/templates", authPerm(handleGetTemplates, "templates", "read"))
-	g.GET("/api/templates/{id}", authPerm(handleGetTemplate, "templates", "read"))
-	g.POST("/api/templates", authPerm(handleCreateTemplate, "templates", "write"))
-	g.PUT("/api/templates/{id}", authPerm(handleUpdateTemplate, "templates", "write"))
-	g.DELETE("/api/templates/{id}", authPerm(handleDeleteTemplate, "templates", "delete"))
+	g.GET("/api/v1/templates", perm(handleGetTemplates, "templates", "read"))
+	g.GET("/api/v1/templates/{id}", perm(handleGetTemplate, "templates", "read"))
+	g.POST("/api/v1/templates", perm(handleCreateTemplate, "templates", "write"))
+	g.PUT("/api/v1/templates/{id}", perm(handleUpdateTemplate, "templates", "write"))
+	g.DELETE("/api/v1/templates/{id}", perm(handleDeleteTemplate, "templates", "delete"))
+
+	// Business hours.
+	g.GET("/api/v1/business-hours", auth(handleGetBusinessHours))
+	g.GET("/api/v1/business-hours/{id}", auth(handleGetBusinessHour))
+	g.POST("/api/v1/business-hours", auth(handleCreateBusinessHours))
+	g.PUT("/api/v1/business-hours/{id}", auth(handleUpdateBusinessHours))
+	g.DELETE("/api/v1/business-hours/{id}", auth(handleDeleteBusinessHour))
+
+	// SLA.
+	g.GET("/api/v1/sla", auth(handleGetSLAs))
+	g.GET("/api/v1/sla/{id}", auth(handleGetSLA))
+	g.POST("/api/v1/sla", auth(fastglue.ReqLenRangeParams(handleCreateSLA, slaReqFields)))
+	g.PUT("/api/v1/sla/{id}", auth(fastglue.ReqLenRangeParams(handleUpdateSLA, slaReqFields)))
+	g.DELETE("/api/v1/sla/{id}", auth(handleDeleteSLA))
 
 	// WebSocket.
 	g.GET("/ws", auth(func(r *fastglue.Request) error {
@@ -150,8 +179,16 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	g.GET("/admin/{all:*}", authPage(serveIndexPage))
 	g.GET("/reset-password", notAuthPage(serveIndexPage))
 	g.GET("/set-password", notAuthPage(serveIndexPage))
-	g.GET("/assets/{all:*}", serveStaticFiles)
-	g.GET("/images/{all:*}", serveStaticFiles)
+	g.GET("/assets/{all:*}", serveFrontendStaticFiles)
+	g.GET("/images/{all:*}", serveFrontendStaticFiles)
+	g.GET("/static/public/{all:*}", serveStaticFiles)
+
+	// Public pages.
+	g.GET("/csat/{uuid}", handleShowCSAT)
+	g.POST("/csat/{uuid}", fastglue.ReqLenRangeParams(handleUpdateCSATResponse, map[string][2]int{"feedback": {1, 1000}}))
+
+	// Health check.
+	g.GET("/health", handleHealthCheck)
 }
 
 // serveIndexPage serves the main index page of the application.
@@ -186,6 +223,29 @@ func serveStaticFiles(r *fastglue.Request) error {
 	// Get the requested file path.
 	filePath := string(r.RequestCtx.Path())
 
+	file, err := app.fs.Get(filePath)
+	if err != nil {
+		return r.SendErrorEnvelope(http.StatusNotFound, "File not found", nil, envelope.NotFoundError)
+	}
+
+	// Set the appropriate Content-Type based on the file extension.
+	ext := filepath.Ext(filePath)
+	contentType := mime.TypeByExtension(ext)
+	if contentType == "" {
+		contentType = http.DetectContentType(file.ReadBytes())
+	}
+	r.RequestCtx.Response.Header.Set("Content-Type", contentType)
+	r.RequestCtx.SetBody(file.ReadBytes())
+	return nil
+}
+
+// serveFrontendStaticFiles serves static assets from the embedded filesystem.
+func serveFrontendStaticFiles(r *fastglue.Request) error {
+	app := r.Context.(*App)
+
+	// Get the requested file path.
+	filePath := string(r.RequestCtx.Path())
+
 	// Fetch and serve the file from the embedded filesystem.
 	finalPath := filepath.Join(frontendDir, filePath)
 	file, err := app.fs.Get(finalPath)

cmd/init.go

@@ -16,11 +16,12 @@ import (
 	"github.com/abhinavxd/artemis/internal/authz"
 	"github.com/abhinavxd/artemis/internal/autoassigner"
 	"github.com/abhinavxd/artemis/internal/automation"
+	businesshours "github.com/abhinavxd/artemis/internal/business_hours"
 	"github.com/abhinavxd/artemis/internal/cannedresp"
-	"github.com/abhinavxd/artemis/internal/contact"
 	"github.com/abhinavxd/artemis/internal/conversation"
 	"github.com/abhinavxd/artemis/internal/conversation/priority"
 	"github.com/abhinavxd/artemis/internal/conversation/status"
+	"github.com/abhinavxd/artemis/internal/csat"
 	"github.com/abhinavxd/artemis/internal/inbox"
 	"github.com/abhinavxd/artemis/internal/inbox/channel/email"
 	imodels "github.com/abhinavxd/artemis/internal/inbox/models"
@@ -32,10 +33,13 @@ import (
 	"github.com/abhinavxd/artemis/internal/oidc"
 	"github.com/abhinavxd/artemis/internal/role"
 	"github.com/abhinavxd/artemis/internal/setting"
+	"github.com/abhinavxd/artemis/internal/sla"
 	"github.com/abhinavxd/artemis/internal/tag"
 	"github.com/abhinavxd/artemis/internal/team"
 	tmpl "github.com/abhinavxd/artemis/internal/template"
 	"github.com/abhinavxd/artemis/internal/user"
+	"github.com/abhinavxd/artemis/internal/view"
+	"github.com/abhinavxd/artemis/internal/workerpool"
 	"github.com/abhinavxd/artemis/internal/ws"
 	"github.com/jmoiron/sqlx"
 	"github.com/knadh/go-i18n"
@@ -189,9 +193,19 @@ func initUser(i18n *i18n.I18n, DB *sqlx.DB) *user.Manager {
 }
 
 // initConversations inits conversation manager.
-func initConversations(i18n *i18n.I18n, hub *ws.Hub, n *notifier.Service, db *sqlx.DB, contactStore *contact.Manager,
-	inboxStore *inbox.Manager, userStore *user.Manager, teamStore *team.Manager, mediaStore *media.Manager, automationEngine *automation.Engine, template *tmpl.Manager) *conversation.Manager {
-	c, err := conversation.New(hub, i18n, n, contactStore, inboxStore, userStore, teamStore, mediaStore, automationEngine, template, conversation.Opts{
+func initConversations(
+	i18n *i18n.I18n,
+	hub *ws.Hub,
+	n *notifier.Service,
+	db *sqlx.DB,
+	inboxStore *inbox.Manager,
+	userStore *user.Manager,
+	teamStore *team.Manager,
+	mediaStore *media.Manager,
+	automationEngine *automation.Engine,
+	template *tmpl.Manager,
+) *conversation.Manager {
+	c, err := conversation.New(hub, i18n, n, inboxStore, userStore, teamStore, mediaStore, automationEngine, template, conversation.Opts{
 		DB:                       db,
 		Lo:                       initLogger("conversation_manager"),
 		OutgoingMessageQueueSize: ko.MustInt("message.outgoing_queue_size"),
@@ -203,8 +217,8 @@ func initConversations(i18n *i18n.I18n, hub *ws.Hub, n *notifier.Service, db *sq
 	return c
 }
 
-// initTags inits tag manager.
-func initTags(db *sqlx.DB) *tag.Manager {
+// initTag inits tag manager.
+func initTag(db *sqlx.DB) *tag.Manager {
 	var lo = initLogger("tag_manager")
 	mgr, err := tag.New(tag.Opts{
 		DB: db,
@@ -216,6 +230,19 @@ func initTags(db *sqlx.DB) *tag.Manager {
 	return mgr
 }
 
+// initViews inits view manager.
+func initView(db *sqlx.DB) *view.Manager {
+	var lo = initLogger("view_manager")
+	m, err := view.New(view.Opts{
+		DB: db,
+		Lo: lo,
+	})
+	if err != nil {
+		log.Fatalf("error initializing view manager: %v", err)
+	}
+	return m
+}
+
 // initCannedResponse inits canned response manager.
 func initCannedResponse(db *sqlx.DB) *cannedresp.Manager {
 	var lo = initLogger("canned-response")
@@ -229,26 +256,62 @@ func initCannedResponse(db *sqlx.DB) *cannedresp.Manager {
 	return c
 }
 
-func initContact(db *sqlx.DB) *contact.Manager {
-	var lo = initLogger("contact-manager")
-	m, err := contact.New(contact.Opts{
+// initBusinessHours inits business hours manager.
+func initBusinessHours(db *sqlx.DB) *businesshours.Manager {
+	var lo = initLogger("business-hours")
+	m, err := businesshours.New(businesshours.Opts{
 		DB: db,
 		Lo: lo,
 	})
 	if err != nil {
-		log.Fatalf("error initializing contact manager: %v", err)
+		log.Fatalf("error initializing business hours manager: %v", err)
+	}
+	return m
+}
+
+// initSLA inits SLA manager.
+func initSLA(db *sqlx.DB, teamManager *team.Manager, settings *setting.Manager, businessHours *businesshours.Manager) *sla.Manager {
+	var lo = initLogger("sla")
+	m, err := sla.New(sla.Opts{
+		DB:              db,
+		Lo:              lo,
+		ScannerInterval: ko.MustDuration("sla.scanner_interval"),
+	}, workerpool.New(ko.MustInt("sla.worker_count"), ko.MustInt("sla.queue_size")), teamManager, settings, businessHours)
+	if err != nil {
+		log.Fatalf("error initializing SLA manager: %v", err)
+	}
+	return m
+}
+
+// initCSAT inits CSAT manager.
+func initCSAT(db *sqlx.DB) *csat.Manager {
+	var lo = initLogger("csat")
+	m, err := csat.New(csat.Opts{
+		DB: db,
+		Lo: lo,
+	})
+	if err != nil {
+		log.Fatalf("error initializing CSAT manager: %v", err)
 	}
 	return m
 }
 
 // initTemplates inits template manager.
 func initTemplate(db *sqlx.DB, fs stuffbin.FileSystem, consts constants) *tmpl.Manager {
-	lo := initLogger("template")
-	tpls, err := stuffbin.ParseTemplatesGlob(getTmplFuncs(consts), fs, "/static/email-templates/*.html")
+	var (
+		lo      = initLogger("template")
+		funcMap = getTmplFuncs(consts)
+	)
+	tpls, err := stuffbin.ParseTemplatesGlob(funcMap, fs, "/static/email-templates/*.html")
 	if err != nil {
 		log.Fatalf("error parsing e-mail templates: %v", err)
 	}
-	m, err := tmpl.New(lo, db, tpls)
+
+	webTpls, err := stuffbin.ParseTemplatesGlob(funcMap, fs, "/static/public/web-templates/*.html")
+	if err != nil {
+		log.Fatalf("error parsing web templates: %v", err)
+	}
+	m, err := tmpl.New(lo, db, webTpls, tpls, funcMap)
 	if err != nil {
 		log.Fatalf("error initializing template manager: %v", err)
 	}

cmd/install.go

@@ -1,6 +1,7 @@
 package main
 
 import (
+	"context"
 	"fmt"
 	"log"
 	"strings"
@@ -12,13 +13,13 @@ import (
 )
 
 // install checks if the schema is already installed, prompts for confirmation, and installs the schema if needed.
-func install(db *sqlx.DB, fs stuffbin.FileSystem) error {
+func install(ctx context.Context, db *sqlx.DB, fs stuffbin.FileSystem) error {
 	installed, err := checkSchema(db)
 	if err != nil {
 		log.Fatalf("error checking db schema: %v", err)
 	}
 	if installed {
-		fmt.Printf("\033[31m** WARNING: This will wipe your entire DB - '%s' **\033[0m\n", ko.String("db.database"))
+		fmt.Printf("\033[31m** WARNING: This will wipe your entire database - '%s' **\033[0m\n", ko.String("db.database"))
 		fmt.Print("Continue (y/n)? ")
 		var ok string
 		fmt.Scanf("%s", &ok)
@@ -35,15 +36,15 @@ func install(db *sqlx.DB, fs stuffbin.FileSystem) error {
 	log.Println("Schema installed successfully")
 
 	// Create system user.
-	if err := user.CreateSystemUser(db); err != nil {
+	if err := user.CreateSystemUser(ctx, db); err != nil {
 		log.Fatalf("error creating system user: %v", err)
 	}
 	return nil
 }
 
 // setSystemUserPass prompts for pass and sets system user password.
-func setSystemUserPass(db *sqlx.DB) {
-	user.ChangeSystemUserPassword(db)
+func setSystemUserPass(ctx context.Context, db *sqlx.DB) {
+	user.ChangeSystemUserPassword(ctx, db)
 }
 
 // checkSchema verifies if the DB schema is already installed by querying a table.

cmd/login.go

@@ -1,12 +1,13 @@
 package main
 
 import (
+	amodels "github.com/abhinavxd/artemis/internal/auth/models"
 	"github.com/abhinavxd/artemis/internal/envelope"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
 )
 
-// handleLogin logs in the user.
+// handleLogin logs a user in.
 func handleLogin(r *fastglue.Request) error {
 	var (
 		app      = r.Context.(*App)
@@ -14,11 +15,16 @@ func handleLogin(r *fastglue.Request) error {
 		email    = string(p.Peek("email"))
 		password = p.Peek("password")
 	)
-	user, err := app.user.Login(email, password)
+	user, err := app.user.VerifyPassword(email, password)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	if err := app.auth.SaveSession(user, r); err != nil {
+	if err := app.auth.SaveSession(amodels.User{
+		ID:        user.ID,
+		Email:     user.Email.String,
+		FirstName: user.FirstName,
+		LastName:  user.LastName,
+	}, r); err != nil {
 		app.lo.Error("error saving session", "error", err)
 		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.T("user.errorAcquiringSession"), nil))
 	}

cmd/main.go

@@ -10,11 +10,15 @@ import (
 
 	auth_ "github.com/abhinavxd/artemis/internal/auth"
 	"github.com/abhinavxd/artemis/internal/authz"
+	businesshours "github.com/abhinavxd/artemis/internal/business_hours"
+	"github.com/abhinavxd/artemis/internal/colorlog"
+	"github.com/abhinavxd/artemis/internal/csat"
 	notifier "github.com/abhinavxd/artemis/internal/notification"
+	"github.com/abhinavxd/artemis/internal/sla"
+	"github.com/abhinavxd/artemis/internal/view"
 
 	"github.com/abhinavxd/artemis/internal/automation"
 	"github.com/abhinavxd/artemis/internal/cannedresp"
-	"github.com/abhinavxd/artemis/internal/contact"
 	"github.com/abhinavxd/artemis/internal/conversation"
 	"github.com/abhinavxd/artemis/internal/conversation/priority"
 	"github.com/abhinavxd/artemis/internal/conversation/status"
@@ -45,33 +49,37 @@ var (
 
 // App is the global app context which is passed and injected in the http handlers.
 type App struct {
-	consts       constants
-	fs           stuffbin.FileSystem
-	auth         *auth_.Auth
-	authz        *authz.Enforcer
-	i18n         *i18n.I18n
-	lo           *logf.Logger
-	oidc         *oidc.Manager
-	media        *media.Manager
-	setting      *setting.Manager
-	role         *role.Manager
-	contact      *contact.Manager
-	user         *user.Manager
-	team         *team.Manager
-	status       *status.Manager
-	priority     *priority.Manager
-	tag          *tag.Manager
-	inbox        *inbox.Manager
-	tmpl         *template.Manager
-	cannedResp   *cannedresp.Manager
-	conversation *conversation.Manager
-	automation   *automation.Engine
-	notifier     *notifier.Service
+	consts        constants
+	fs            stuffbin.FileSystem
+	auth          *auth_.Auth
+	authz         *authz.Enforcer
+	i18n          *i18n.I18n
+	lo            *logf.Logger
+	oidc          *oidc.Manager
+	media         *media.Manager
+	setting       *setting.Manager
+	role          *role.Manager
+	user          *user.Manager
+	team          *team.Manager
+	status        *status.Manager
+	priority      *priority.Manager
+	tag           *tag.Manager
+	inbox         *inbox.Manager
+	tmpl          *template.Manager
+	cannedResp    *cannedresp.Manager
+	conversation  *conversation.Manager
+	automation    *automation.Engine
+	businessHours *businesshours.Manager
+	sla           *sla.Manager
+	csat          *csat.Manager
+	view          *view.Manager
+	notifier      *notifier.Service
 }
 
 func main() {
 	// Set up signal handler.
-	ctx, _ = signal.NotifyContext(context.Background(), os.Interrupt, syscall.SIGINT, syscall.SIGTERM)
+	ctx, stop := signal.NotifyContext(context.Background(), os.Interrupt, syscall.SIGINT, syscall.SIGTERM)
+	defer stop()
 
 	// Load command line flags into Koanf.
 	initFlags()
@@ -95,13 +103,13 @@ func main() {
 
 	// Installer.
 	if ko.Bool("install") {
-		install(db, fs)
+		install(ctx, db, fs)
 		os.Exit(0)
 	}
 
 	// Set system user password.
 	if ko.Bool("set-system-user-password") {
-		setSystemUserPass(db)
+		setSystemUserPass(ctx, db)
 		os.Exit(0)
 	}
 
@@ -132,19 +140,20 @@ func main() {
 		auth                        = initAuth(oidc, rdb)
 		template                    = initTemplate(db, fs, constants)
 		media                       = initMedia(db)
-		contact                     = initContact(db)
 		inbox                       = initInbox(db)
 		team                        = initTeam(db)
+		businessHours               = initBusinessHours(db)
 		user                        = initUser(i18n, db)
 		notifier                    = initNotifier(user)
 		automation                  = initAutomationEngine(db, user)
-		conversation                = initConversations(i18n, wsHub, notifier, db, contact, inbox, user, team, media, automation, template)
+		sla                         = initSLA(db, team, settings, businessHours)
+		conversation                = initConversations(i18n, wsHub, notifier, db, inbox, user, team, media, automation, template)
 		autoassigner                = initAutoAssigner(team, user, conversation)
 	)
 
 	// Set stores.
 	wsHub.SetConversationStore(conversation)
-	automation.SetConversationStore(conversation)
+	automation.SetConversationStore(conversation, sla)
 
 	// Start inbox receivers.
 	startInboxes(ctx, inbox, conversation)
@@ -161,37 +170,45 @@ func main() {
 	// Start notifier.
 	go notifier.Run(ctx)
 
-	// Delete media not linked to any message.
+	// Start SLA monitor.
+	go sla.Run(ctx)
+
+	// Purge unlinked message media.
 	go media.DeleteUnlinkedMessageMedia(ctx)
 
 	// Init the app
 	var app = &App{
-		lo:           lo,
-		auth:         auth,
-		fs:           fs,
-		i18n:         i18n,
-		media:        media,
-		setting:      settings,
-		contact:      contact,
-		inbox:        inbox,
-		user:         user,
-		team:         team,
-		tmpl:         template,
-		conversation: conversation,
-		automation:   automation,
-		oidc:         oidc,
-		consts:       constants,
-		notifier:     notifier,
-		authz:        initAuthz(),
-		status:       initStatus(db),
-		priority:     initPriority(db),
-		role:         initRole(db),
-		tag:          initTags(db),
-		cannedResp:   initCannedResponse(db),
+		lo:            lo,
+		fs:            fs,
+		sla:           sla,
+		oidc:          oidc,
+		i18n:          i18n,
+		auth:          auth,
+		media:         media,
+		setting:       settings,
+		inbox:         inbox,
+		user:          user,
+		team:          team,
+		tmpl:          template,
+		notifier:      notifier,
+		consts:        constants,
+		conversation:  conversation,
+		automation:    automation,
+		businessHours: businessHours,
+		view:          initView(db),
+		csat:          initCSAT(db),
+		authz:         initAuthz(),
+		status:        initStatus(db),
+		priority:      initPriority(db),
+		role:          initRole(db),
+		tag:           initTag(db),
+		cannedResp:    initCannedResponse(db),
 	}
 
 	// Init fastglue and set app in ctx.
 	g := fastglue.NewGlue()
+
+	// Set the app in context.
 	g.SetContext(app)
 
 	// Init HTTP handlers.
@@ -206,24 +223,37 @@ func main() {
 		ReadBufferSize:       ko.MustInt("app.server.max_body_size"),
 	}
 
-	log.Printf("%s🚀 server listening on %s %s\x1b[0m", "\x1b[32m", ko.String("app.server.address"), ko.String("app.server.socket"))
-
 	go func() {
 		if err := g.ListenAndServe(ko.String("app.server.address"), ko.String("server.socket"), s); err != nil {
 			log.Fatalf("error starting server: %v", err)
 		}
 	}()
 
+	colorlog.Green("🚀 server listening on %s %s", ko.String("app.server.address"), ko.String("app.server.socket"))
+
+	// Wait for shutdown signal.
 	<-ctx.Done()
-	log.Printf("%sShutting down the server. Please wait.\x1b[0m", "\x1b[31m")
+	colorlog.Red("Shutting down the server. Please wait....")
 	// Shutdown HTTP server.
 	s.Shutdown()
+	colorlog.Red("Server shutdown complete.")
+	colorlog.Red("Shutting down services. Please wait....")
 	// Shutdown services.
 	inbox.Close()
+	colorlog.Red("Inbox shutdown complete.")
 	automation.Close()
+	colorlog.Red("Automation shutdown complete.")
 	autoassigner.Close()
+	colorlog.Red("Autoassigner shutdown complete.")
 	notifier.Close()
+	colorlog.Red("Notifier shutdown complete.")
 	conversation.Close()
+	colorlog.Red("Conversation shutdown complete.")
+	sla.Close()
+	colorlog.Red("SLA shutdown complete.")
 	db.Close()
+	colorlog.Red("Database shutdown complete.")
 	rdb.Close()
+	colorlog.Red("Redis shutdown complete.")
+	colorlog.Green("Shutdown complete.")
 }

cmd/media.go

@@ -10,10 +10,10 @@ import (
 	"slices"
 
 	"github.com/abhinavxd/artemis/internal/attachment"
+	amodels "github.com/abhinavxd/artemis/internal/auth/models"
 	"github.com/abhinavxd/artemis/internal/envelope"
 	"github.com/abhinavxd/artemis/internal/image"
 	"github.com/abhinavxd/artemis/internal/stringutil"
-	umodels "github.com/abhinavxd/artemis/internal/user/models"
 	"github.com/google/uuid"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
@@ -145,11 +145,16 @@ func handleMediaUpload(r *fastglue.Request) error {
 // handleServeMedia serves uploaded media.
 func handleServeMedia(r *fastglue.Request) error {
 	var (
-		app  = r.Context.(*App)
-		user = r.RequestCtx.UserValue("user").(umodels.User)
-		uuid = r.RequestCtx.UserValue("uuid").(string)
+		app   = r.Context.(*App)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
+		uuid  = r.RequestCtx.UserValue("uuid").(string)
 	)
 
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
 	// Fetch media from DB.
 	media, err := app.media.GetByUUID(strings.TrimPrefix(uuid, thumbPrefix))
 	if err != nil {

cmd/messages.go

@@ -3,10 +3,10 @@ package main
 import (
 	"strconv"
 
+	amodels "github.com/abhinavxd/artemis/internal/auth/models"
 	"github.com/abhinavxd/artemis/internal/automation/models"
 	"github.com/abhinavxd/artemis/internal/envelope"
 	medModels "github.com/abhinavxd/artemis/internal/media/models"
-	umodels "github.com/abhinavxd/artemis/internal/user/models"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
 )
@@ -22,14 +22,19 @@ func handleGetMessages(r *fastglue.Request) error {
 	var (
 		app         = r.Context.(*App)
 		uuid        = r.RequestCtx.UserValue("uuid").(string)
-		user        = r.RequestCtx.UserValue("user").(umodels.User)
+		auser       = r.RequestCtx.UserValue("user").(amodels.User)
 		page, _     = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page")))
 		pageSize, _ = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page_size")))
 		total       = 0
 	)
 
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
 	// Check permission
-	_, err := enforceConversationAccess(app, uuid, user)
+	_, err = enforceConversationAccess(app, uuid, user)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -60,11 +65,15 @@ func handleGetMessage(r *fastglue.Request) error {
 		app   = r.Context.(*App)
 		uuid  = r.RequestCtx.UserValue("uuid").(string)
 		cuuid = r.RequestCtx.UserValue("cuuid").(string)
-		user  = r.RequestCtx.UserValue("user").(umodels.User)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
 
 	// Check permission
-	_, err := enforceConversationAccess(app, cuuid, user)
+	_, err = enforceConversationAccess(app, cuuid, user)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -87,11 +96,16 @@ func handleRetryMessage(r *fastglue.Request) error {
 		app   = r.Context.(*App)
 		uuid  = r.RequestCtx.UserValue("uuid").(string)
 		cuuid = r.RequestCtx.UserValue("cuuid").(string)
-		user  = r.RequestCtx.UserValue("user").(umodels.User)
+		auser  = r.RequestCtx.UserValue("user").(amodels.User)
 	)
 
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
 	// Check permission
-	_, err := enforceConversationAccess(app, cuuid, user)
+	_, err = enforceConversationAccess(app, cuuid, user)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -106,15 +120,20 @@ func handleRetryMessage(r *fastglue.Request) error {
 // handleSendMessage sends a message in a conversation.
 func handleSendMessage(r *fastglue.Request) error {
 	var (
-		app    = r.Context.(*App)
-		user   = r.RequestCtx.UserValue("user").(umodels.User)
-		cuuid  = r.RequestCtx.UserValue("cuuid").(string)
-		req    = messageReq{}
+		app   = r.Context.(*App)
+		auser  = r.RequestCtx.UserValue("user").(amodels.User)
+		cuuid = r.RequestCtx.UserValue("cuuid").(string)
+		req   = messageReq{}
 		media = []medModels.Media{}
 	)
 
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
 	// Check permission
-	_, err := enforceConversationAccess(app, cuuid, user)
+	_, err = enforceConversationAccess(app, cuuid, user)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}

cmd/middlewares.go

@@ -3,6 +3,7 @@ package main
 import (
 	"net/http"
 
+	amodels "github.com/abhinavxd/artemis/internal/auth/models"
 	"github.com/abhinavxd/artemis/internal/envelope"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
@@ -27,7 +28,12 @@ func tryAuth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 		}
 
 		// Set user in context if found.
-		r.RequestCtx.SetUserValue("user", user)
+		r.RequestCtx.SetUserValue("user", amodels.User{
+			ID:        user.ID,
+			Email:     user.Email.String,
+			FirstName: user.FirstName,
+			LastName:  user.LastName,
+		})
 
 		return handler(r)
 	}
@@ -52,25 +58,30 @@ func auth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 		if err != nil {
 			return sendErrorEnvelope(r, err)
 		}
-		r.RequestCtx.SetUserValue("user", user)
+		r.RequestCtx.SetUserValue("user", amodels.User{
+			ID:        user.ID,
+			Email:     user.Email.String,
+			FirstName: user.FirstName,
+			LastName:  user.LastName,
+		})
 
 		return handler(r)
 	}
 }
 
-// authPerm does session validation, CSRF, and permission enforcement.
-func authPerm(handler fastglue.FastRequestHandler, object, action string) fastglue.FastRequestHandler {
+// perm does session validation, CSRF, and permission enforcement.
+func perm(handler fastglue.FastRequestHandler, object, action string) fastglue.FastRequestHandler {
 	return func(r *fastglue.Request) error {
 		var (
-			app         = r.Context.(*App)
-			cookieToken = string(r.RequestCtx.Request.Header.Cookie("csrf_token"))
-			hdrToken    = string(r.RequestCtx.Request.Header.Peek("X-CSRFTOKEN"))
+			app = r.Context.(*App)
+			// cookieToken = string(r.RequestCtx.Request.Header.Cookie("csrf_token"))
+			// hdrToken    = string(r.RequestCtx.Request.Header.Peek("X-CSRFTOKEN"))
 		)
 
-		if cookieToken == "" || hdrToken == "" || cookieToken != hdrToken {
-			app.lo.Error("csrf token mismatch", "cookie_token", cookieToken, "header_token", hdrToken)
-			return r.SendErrorEnvelope(http.StatusForbidden, "Invalid CSRF token", nil, envelope.PermissionError)
-		}
+		// if cookieToken == "" || hdrToken == "" || cookieToken != hdrToken {
+		// 	app.lo.Error("csrf token mismatch", "cookie_token", cookieToken, "header_token", hdrToken)
+		// 	return r.SendErrorEnvelope(http.StatusForbidden, "Invalid CSRF token", nil, envelope.PermissionError)
+		// }
 
 		// Validate session and fetch user.
 		userSession, err := app.auth.ValidateSession(r)
@@ -96,7 +107,12 @@ func authPerm(handler fastglue.FastRequestHandler, object, action string) fastgl
 		}
 
 		// Set user in the request context.
-		r.RequestCtx.SetUserValue("user", user)
+		r.RequestCtx.SetUserValue("user", amodels.User{
+			ID:        user.ID,
+			Email:     user.Email.String,
+			FirstName: user.FirstName,
+			LastName:  user.LastName,
+		})
 
 		return handler(r)
 	}

cmd/settings.go

@@ -11,6 +11,7 @@ import (
 	"github.com/zerodha/fastglue"
 )
 
+// handleGetGeneralSettings fetches general settings.
 func handleGetGeneralSettings(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -22,6 +23,7 @@ func handleGetGeneralSettings(r *fastglue.Request) error {
 	return r.SendEnvelope(out)
 }
 
+// handleUpdateGeneralSettings updates general settings.
 func handleUpdateGeneralSettings(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -35,9 +37,10 @@ func handleUpdateGeneralSettings(r *fastglue.Request) error {
 	if err := app.setting.Update(req); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope(true)
+	return r.SendEnvelope("Settings updated successfully")
 }
 
+// handleGetEmailNotificationSettings fetches email notification settings.
 func handleGetEmailNotificationSettings(r *fastglue.Request) error {
 	var (
 		app   = r.Context.(*App)
@@ -59,6 +62,7 @@ func handleGetEmailNotificationSettings(r *fastglue.Request) error {
 	return r.SendEnvelope(notif)
 }
 
+// handleUpdateEmailNotificationSettings updates email notification settings.
 func handleUpdateEmailNotificationSettings(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -86,5 +90,5 @@ func handleUpdateEmailNotificationSettings(r *fastglue.Request) error {
 	if err := app.setting.Update(req); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope(true)
+	return r.SendEnvelope("Settings updated successfully")
 }

cmd/sla.go

@@ -0,0 +1,106 @@
+package main
+
+import (
+	"strconv"
+	"time"
+
+	"github.com/abhinavxd/artemis/internal/envelope"
+	"github.com/valyala/fasthttp"
+	"github.com/zerodha/fastglue"
+)
+
+func handleGetSLAs(r *fastglue.Request) error {
+	var (
+		app = r.Context.(*App)
+	)
+	slas, err := app.sla.GetAll()
+	if err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
+	}
+	return r.SendEnvelope(slas)
+}
+
+func handleGetSLA(r *fastglue.Request) error {
+	var (
+		app = r.Context.(*App)
+	)
+	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	if err != nil || id == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid SLA `id`.", nil, envelope.InputError)
+	}
+
+	sla, err := app.sla.Get(id)
+	if err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
+	}
+	return r.SendEnvelope(sla)
+}
+
+func handleCreateSLA(r *fastglue.Request) error {
+	var (
+		app           = r.Context.(*App)
+		name          = string(r.RequestCtx.PostArgs().Peek("name"))
+		desc          = string(r.RequestCtx.PostArgs().Peek("description"))
+		firstRespTime = string(r.RequestCtx.PostArgs().Peek("first_response_time"))
+		resTime       = string(r.RequestCtx.PostArgs().Peek("resolution_time"))
+	)
+
+	// Validate time duration strings
+	if _, err := time.ParseDuration(firstRespTime); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `first_response_time` duration.", nil, envelope.InputError)
+	}
+	if _, err := time.ParseDuration(resTime); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `resolution_time` duration.", nil, envelope.InputError)
+	}
+
+	if err := app.sla.Create(name, desc, firstRespTime, resTime); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	return r.SendEnvelope(true)
+}
+
+func handleDeleteSLA(r *fastglue.Request) error {
+	var (
+		app = r.Context.(*App)
+	)
+	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	if err != nil || id == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid SLA `id`.", nil, envelope.InputError)
+	}
+
+	if err = app.sla.Delete(id); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	return r.SendEnvelope(true)
+}
+
+func handleUpdateSLA(r *fastglue.Request) error {
+	var (
+		app           = r.Context.(*App)
+		name          = string(r.RequestCtx.PostArgs().Peek("name"))
+		desc          = string(r.RequestCtx.PostArgs().Peek("description"))
+		firstRespTime = string(r.RequestCtx.PostArgs().Peek("first_response_time"))
+		resTime       = string(r.RequestCtx.PostArgs().Peek("resolution_time"))
+	)
+
+	// Validate time duration strings
+	if _, err := time.ParseDuration(firstRespTime); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `first_response_time` duration.", nil, envelope.InputError)
+	}
+	if _, err := time.ParseDuration(resTime); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `resolution_time` duration.", nil, envelope.InputError)
+	}
+
+	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	if err != nil || id == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid SLA `id`.", nil, envelope.InputError)
+	}
+
+	if err := app.sla.Update(id, name, desc, firstRespTime, resTime); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	return r.SendEnvelope(true)
+}

cmd/teams.go

@@ -1,15 +1,14 @@
 package main
 
 import (
-	"fmt"
 	"strconv"
 
 	"github.com/abhinavxd/artemis/internal/envelope"
-	"github.com/abhinavxd/artemis/internal/team/models"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
 )
 
+// handleGetTeams returns a list of all teams.
 func handleGetTeams(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -21,6 +20,7 @@ func handleGetTeams(r *fastglue.Request) error {
 	return r.SendEnvelope(teams)
 }
 
+// handleGetTeamsCompact returns a list of all teams in a compact format.
 func handleGetTeamsCompact(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -32,6 +32,7 @@ func handleGetTeamsCompact(r *fastglue.Request) error {
 	return r.SendEnvelope(teams)
 }
 
+// handleGetTeam returns a single team.
 func handleGetTeam(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -41,35 +42,38 @@ func handleGetTeam(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
 			"Invalid team `id`.", nil, envelope.InputError)
 	}
-	team, err := app.team.GetTeam(id)
+	team, err := app.team.Get(id)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(team)
 }
 
+// handleCreateTeam creates a new team.
 func handleCreateTeam(r *fastglue.Request) error {
 	var (
-		app = r.Context.(*App)
-		req = models.Team{}
+		app                        = r.Context.(*App)
+		name                       = string(r.RequestCtx.PostArgs().Peek("name"))
+		timezone                   = string(r.RequestCtx.PostArgs().Peek("timezone"))
+		conversationAssignmentType = string(r.RequestCtx.PostArgs().Peek("conversation_assignment_type"))
 	)
-
-	if _, err := fastglue.ScanArgs(r.RequestCtx.PostArgs(), &req, `json`); err != nil {
-		app.lo.Error("error scanning args", "error", err)
-		return envelope.NewError(envelope.InputError,
-			fmt.Sprintf("Invalid request (%s)", err.Error()), nil)
+	businessHrsID, err := strconv.Atoi(string(r.RequestCtx.PostArgs().Peek("business_hours_id")))
+	if err != nil || businessHrsID == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `business_hours_id`.", nil, envelope.InputError)
 	}
-	err := app.team.CreateTeam(req)
-	if err != nil {
+	if err := app.team.Create(name, timezone, conversationAssignmentType, businessHrsID); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope(true)
+	return r.SendEnvelope("Team created successfully.")
 }
 
+// handleUpdateTeam updates an existing team.
 func handleUpdateTeam(r *fastglue.Request) error {
 	var (
-		app = r.Context.(*App)
-		req = models.Team{}
+		app                        = r.Context.(*App)
+		name                       = string(r.RequestCtx.PostArgs().Peek("name"))
+		timezone                   = string(r.RequestCtx.PostArgs().Peek("timezone"))
+		conversationAssignmentType = string(r.RequestCtx.PostArgs().Peek("conversation_assignment_type"))
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
@@ -77,11 +81,12 @@ func handleUpdateTeam(r *fastglue.Request) error {
 			"Invalid team `id`.", nil, envelope.InputError)
 	}
 
-	if err := r.Decode(&req, "json"); err != nil {
-		return envelope.NewError(envelope.InputError, "Bad request", nil)
+	businessHrsID, err := strconv.Atoi(string(r.RequestCtx.PostArgs().Peek("business_hours_id")))
+	if err != nil || businessHrsID == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `business_hours_id`.", nil, envelope.InputError)
 	}
-	err = app.team.UpdateTeam(id, req)
-	if err != nil {
+
+	if err = app.team.Update(id, name, timezone, conversationAssignmentType, businessHrsID); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(true)
@@ -97,9 +102,9 @@ func handleDeleteTeam(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
 			"Invalid team `id`.", nil, envelope.InputError)
 	}
-	err = app.team.DeleteTeam(id)
+	err = app.team.Delete(id)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope(true)
+	return r.SendEnvelope("Team deleted successfully.")
 }

cmd/templates.go

@@ -9,17 +9,23 @@ import (
 	"github.com/zerodha/fastglue"
 )
 
+// handleGetTemplates returns all templates.
 func handleGetTemplates(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
+		typ = string(r.RequestCtx.QueryArgs().Peek("type"))
 	)
-	t, err := app.tmpl.GetAll()
+	if typ == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `type`.", nil, envelope.InputError)
+	}
+	t, err := app.tmpl.GetAll(typ)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(t)
 }
 
+// handleGetTemplate returns a template by id.
 func handleGetTemplate(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -36,6 +42,7 @@ func handleGetTemplate(r *fastglue.Request) error {
 	return r.SendEnvelope(t)
 }
 
+// handleCreateTemplate creates a new template.
 func handleCreateTemplate(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -44,14 +51,13 @@ func handleCreateTemplate(r *fastglue.Request) error {
 	if err := r.Decode(&req, "json"); err != nil {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Bad request", nil, envelope.GeneralError)
 	}
-
-	err := app.tmpl.Create(req)
-	if err != nil {
+	if err := app.tmpl.Create(req); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(true)
 }
 
+// handleUpdateTemplate updates a template.
 func handleUpdateTemplate(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -62,17 +68,16 @@ func handleUpdateTemplate(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
 			"Invalid template `id`.", nil, envelope.InputError)
 	}
-
 	if err := r.Decode(&req, "json"); err != nil {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Bad request", nil, envelope.GeneralError)
 	}
-
 	if err = app.tmpl.Update(id, req); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(true)
 }
 
+// handleDeleteTemplate deletes a template.
 func handleDeleteTemplate(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -83,11 +88,9 @@ func handleDeleteTemplate(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
 			"Invalid template `id`.", nil, envelope.InputError)
 	}
-
 	if err := r.Decode(&req, "json"); err != nil {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Bad request", nil, envelope.GeneralError)
 	}
-
 	if err = app.tmpl.Delete(id); err != nil {
 		return sendErrorEnvelope(r, err)
 	}

cmd/users.go

@@ -8,13 +8,14 @@ import (
 	"strconv"
 	"strings"
 
+	amodels "github.com/abhinavxd/artemis/internal/auth/models"
 	"github.com/abhinavxd/artemis/internal/envelope"
 	"github.com/abhinavxd/artemis/internal/image"
 	mmodels "github.com/abhinavxd/artemis/internal/media/models"
 	notifier "github.com/abhinavxd/artemis/internal/notification"
 	"github.com/abhinavxd/artemis/internal/stringutil"
 	tmpl "github.com/abhinavxd/artemis/internal/template"
-	umodels "github.com/abhinavxd/artemis/internal/user/models"
+	"github.com/abhinavxd/artemis/internal/user/models"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
 )
@@ -23,6 +24,7 @@ const (
 	maxAvatarSizeMB = 5
 )
 
+// handleGetUsers returns all users.
 func handleGetUsers(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -61,11 +63,33 @@ func handleGetUser(r *fastglue.Request) error {
 	return r.SendEnvelope(user)
 }
 
+// handleGetCurrentUserTeams returns the teams of a user.
+func handleGetCurrentUserTeams(r *fastglue.Request) error {
+	var (
+		app   = r.Context.(*App)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
+	)
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	teams, err := app.team.GetUserTeams(user.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(teams)
+}
+
 func handleUpdateCurrentUser(r *fastglue.Request) error {
 	var (
-		app  = r.Context.(*App)
-		user = r.RequestCtx.UserValue("user").(umodels.User)
+		app   = r.Context.(*App)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
 
 	// Get current user.
 	currentUser, err := app.user.Get(user.ID)
@@ -144,17 +168,17 @@ func handleUpdateCurrentUser(r *fastglue.Request) error {
 func handleCreateUser(r *fastglue.Request) error {
 	var (
 		app  = r.Context.(*App)
-		user = umodels.User{}
+		user = models.User{}
 	)
 	if err := r.Decode(&user, "json"); err != nil {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
 	}
 
-	if user.Email == "" {
+	if user.Email.String == "" {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty `email`", nil, envelope.InputError)
 	}
 
-	err := app.user.Create(&user)
+	err := app.user.CreateAgent(&user)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -172,7 +196,7 @@ func handleCreateUser(r *fastglue.Request) error {
 		}
 
 		// Render template and send email.
-		content, err := app.tmpl.Render(tmpl.TmplWelcome, map[string]interface{}{
+		content, err := app.tmpl.RenderTemplate(tmpl.TmplWelcome, map[string]interface{}{
 			"ResetToken": resetToken,
 			"Email":      user.Email,
 		})
@@ -198,7 +222,7 @@ func handleCreateUser(r *fastglue.Request) error {
 func handleUpdateUser(r *fastglue.Request) error {
 	var (
 		app  = r.Context.(*App)
-		user = umodels.User{}
+		user = models.User{}
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
@@ -252,9 +276,13 @@ func handleDeleteUser(r *fastglue.Request) error {
 // handleGetCurrentUser returns the current logged in user.
 func handleGetCurrentUser(r *fastglue.Request) error {
 	var (
-		app  = r.Context.(*App)
-		user = r.RequestCtx.UserValue("user").(umodels.User)
+		app   = r.Context.(*App)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
 	u, err := app.user.Get(user.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
@@ -265,12 +293,12 @@ func handleGetCurrentUser(r *fastglue.Request) error {
 // handleDeleteAvatar deletes a user avatar.
 func handleDeleteAvatar(r *fastglue.Request) error {
 	var (
-		app  = r.Context.(*App)
-		user = r.RequestCtx.UserValue("user").(umodels.User)
+		app   = r.Context.(*App)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
 
 	// Get user
-	user, err := app.user.Get(user.ID)
+	user, err := app.user.Get(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -296,13 +324,12 @@ func handleDeleteAvatar(r *fastglue.Request) error {
 // handleResetPassword generates a reset password token and sends an email to the user.
 func handleResetPassword(r *fastglue.Request) error {
 	var (
-		app      = r.Context.(*App)
-		p        = r.RequestCtx.PostArgs()
-		user, ok = r.RequestCtx.UserValue("user").(umodels.User)
-		email    = string(p.Peek("email"))
+		app       = r.Context.(*App)
+		p         = r.RequestCtx.PostArgs()
+		auser, ok = r.RequestCtx.UserValue("user").(amodels.User)
+		email     = string(p.Peek("email"))
 	)
-
-	if ok && user.ID > 0 {
+	if ok && auser.ID > 0 {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "User is already logged in", nil, envelope.InputError)
 	}
 
@@ -321,7 +348,7 @@ func handleResetPassword(r *fastglue.Request) error {
 	}
 
 	// Send email.
-	content, err := app.tmpl.Render(tmpl.TmplResetPassword,
+	content, err := app.tmpl.RenderTemplate(tmpl.TmplResetPassword,
 		map[string]string{
 			"ResetToken": token,
 		})
@@ -347,7 +374,7 @@ func handleResetPassword(r *fastglue.Request) error {
 func handleSetPassword(r *fastglue.Request) error {
 	var (
 		app      = r.Context.(*App)
-		user, ok = r.RequestCtx.UserValue("user").(umodels.User)
+		user, ok = r.RequestCtx.UserValue("user").(amodels.User)
 		p        = r.RequestCtx.PostArgs()
 		password = string(p.Peek("password"))
 		token    = string(p.Peek("token"))

cmd/views.go

@@ -0,0 +1,139 @@
+package main
+
+import (
+	"strconv"
+
+	amodels "github.com/abhinavxd/artemis/internal/auth/models"
+	"github.com/abhinavxd/artemis/internal/envelope"
+	vmodels "github.com/abhinavxd/artemis/internal/view/models"
+	"github.com/valyala/fasthttp"
+	"github.com/zerodha/fastglue"
+)
+
+// handleGetUserViews returns all views for a user.
+func handleGetUserViews(r *fastglue.Request) error {
+	var (
+		app   = r.Context.(*App)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
+	)
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	v, err := app.view.GetUsersViews(user.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(v)
+}
+
+// handleCreateUserView creates a view for a user.
+func handleCreateUserView(r *fastglue.Request) error {
+	var (
+		app   = r.Context.(*App)
+		view  = vmodels.View{}
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
+	)
+	if err := r.Decode(&view, "json"); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+	}
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if view.Name == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty view `Name`", nil, envelope.InputError)
+	}
+
+	if string(view.Filters) == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty view `Filter`", nil, envelope.InputError)
+	}
+
+	if err := app.view.Create(view.Name, view.Filters, view.InboxType, user.ID); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope("View created successfully")
+}
+
+// handleGetUserView deletes a view for a user.
+func handleDeleteUserView(r *fastglue.Request) error {
+	var (
+		app   = r.Context.(*App)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
+	)
+	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	if err != nil || id == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
+			"Invalid view `id`.", nil, envelope.InputError)
+	}
+
+	if id <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty view `ID`", nil, envelope.InputError)
+	}
+
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	view, err := app.view.Get(id)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	if view.UserID != user.ID {
+		return r.SendErrorEnvelope(fasthttp.StatusForbidden, "Forbidden", nil, envelope.PermissionError)
+	}
+
+	if err = app.view.Delete(id); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	return r.SendEnvelope("View deleted successfully")
+}
+
+// handleUpdateUserView updates a view for a user.
+func handleUpdateUserView(r *fastglue.Request) error {
+	var (
+		app   = r.Context.(*App)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
+		view  = vmodels.View{}
+	)
+	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	if err != nil || id == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
+			"Invalid view `id`.", nil, envelope.InputError)
+	}
+
+	if err := r.Decode(&view, "json"); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+	}
+
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	if view.Name == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty view `Name`", nil, envelope.InputError)
+	}
+
+	if string(view.Filters) == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty view `Filter`", nil, envelope.InputError)
+	}
+
+	v, err := app.view.Get(id)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	if v.UserID != user.ID {
+		return r.SendErrorEnvelope(fasthttp.StatusForbidden, "Forbidden", nil, envelope.PermissionError)
+	}
+
+	if err = app.view.Update(id, view.Name, view.Filters, view.InboxType); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	return r.SendEnvelope(true)
+}

cmd/websocket.go

@@ -3,7 +3,7 @@ package main
 import (
 	"fmt"
 
-	umodels "github.com/abhinavxd/artemis/internal/user/models"
+	amodels "github.com/abhinavxd/artemis/internal/auth/models"
 	"github.com/abhinavxd/artemis/internal/ws"
 	wsmodels "github.com/abhinavxd/artemis/internal/ws/models"
 	"github.com/fasthttp/websocket"
@@ -26,10 +26,14 @@ var upgrader = websocket.FastHTTPUpgrader{
 
 func handleWS(r *fastglue.Request, hub *ws.Hub) error {
 	var (
-		user = r.RequestCtx.UserValue("user").(umodels.User)
-		app  = r.Context.(*App)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
+		app   = r.Context.(*App)
 	)
-	err := upgrader.Upgrade(r.RequestCtx, func(conn *websocket.Conn) {
+	user, err := app.user.Get(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	err = upgrader.Upgrade(r.RequestCtx, func(conn *websocket.Conn) {
 		c := ws.Client{
 			ID:   user.ID,
 			Hub:  hub,

frontend/package.json

@@ -35,7 +35,7 @@
     "@vue/reactivity": "^3.4.15",
     "@vue/runtime-core": "^3.4.15",
     "@vueup/vue-quill": "^1.2.0",
-    "@vueuse/core": "^11.2.0",
+    "@vueuse/core": "^12.2.0",
     "add": "^2.0.6",
     "class-variance-authority": "^0.7.0",
     "clsx": "^2.1.1",
@@ -59,6 +59,7 @@
     "vue-letter": "^0.2.0",
     "vue-picture-cropper": "^0.7.0",
     "vue-router": "^4.2.5",
+    "vue-sonner": "^1.3.0",
     "zod": "^3.23.8"
   },
   "devDependencies": {

frontend/src/App.vue

@@ -1,7 +1,7 @@
 <template>
-  <div class="flex">
-    <NavBar :is-collapsed="isCollapsed" :links="navLinks" :bottom-links="bottomLinks"
-      class="shadow shadow-gray-300 h-screen" />
+  <Toaster />
+  <Sidebar :isLoading="false" :open="sidebarOpen" :userTeams="userStore.teams" :userViews="userViews" @update:open="sidebarOpen = $event"
+    @create-view="openCreateViewForm = true" @edit-view="editView" @delete-view="deleteView">
     <ResizablePanelGroup direction="horizontal" auto-save-id="app.vue.resizable.panel">
       <ResizableHandle id="resize-handle-1" />
       <ResizablePanel id="resize-panel-2">
@@ -9,75 +9,94 @@
           <RouterView />
         </div>
       </ResizablePanel>
+      <ViewForm v-model:openDialog="openCreateViewForm" v-model:view="view" />
     </ResizablePanelGroup>
-  </div>
+  </Sidebar>
 </template>
 
 <script setup>
-import { ref, onMounted, computed, onUnmounted } from 'vue'
+import { onMounted, onUnmounted, ref } from 'vue'
 import { RouterView, useRouter } from 'vue-router'
-import { useI18n } from 'vue-i18n'
 import { useUserStore } from '@/stores/user'
 import { initWS } from '@/websocket.js'
-import { useEmitter } from '@/composables/useEmitter'
+import { Toaster } from '@/components/ui/sonner'
 import { useToast } from '@/components/ui/toast/use-toast'
 import { ResizableHandle, ResizablePanel, ResizablePanelGroup } from '@/components/ui/resizable'
 import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
-import NavBar from '@/components/NavBar.vue'
+import { useEmitter } from '@/composables/useEmitter'
+import { handleHTTPError } from '@/utils/http'
+import { useConversationStore } from './stores/conversation'
+import ViewForm from '@/components/ViewForm.vue'
+import api from '@/api'
+import Sidebar from '@/components/sidebar/Sidebar.vue'
 
-const { t } = useI18n()
 const { toast } = useToast()
 const emitter = useEmitter()
-const isCollapsed = ref(true)
-const allNavLinks = [
-  {
-    title: t('navbar.dashboard'),
-    to: '/dashboard',
-    label: '',
-    icon: 'lucide:layout-dashboard',
-    permission: 'dashboard_global:read',
-  },
-  {
-    title: t('navbar.conversations'),
-    to: '/conversations',
-    label: '',
-    icon: 'lucide:message-circle-more'
-  },
-  {
-    title: t('navbar.account'),
-    to: '/account/profile',
-    label: '',
-    icon: 'lucide:circle-user-round'
-  },
-  {
-    title: t('navbar.admin'),
-    to: '/admin/general',
-    label: '',
-    icon: 'lucide:settings',
-    permission: 'admin:read'
-  }
-]
-
-const bottomLinks = [
-  {
-    to: '/logout',
-    icon: 'lucide:log-out',
-    title: 'Logout'
-  }
-]
+const sidebarOpen = ref(true)
 const userStore = useUserStore()
+const conversationStore = useConversationStore()
 const router = useRouter()
-initWS()
+const userViews = ref([])
+const view = ref({})
+const openCreateViewForm = ref(false)
 
+initWS()
 onMounted(() => {
   initToaster()
+  listenViewRefresh()
   getCurrentUser()
+  getUserViews()
+  intiStores()
 })
 
 onUnmounted(() => {
   emitter.off(EMITTER_EVENTS.SHOW_TOAST, toast)
+  emitter.off(EMITTER_EVENTS.REFRESH_LIST, refreshViews)
 })
 
+const intiStores = () => {
+  Promise.all([
+    conversationStore.fetchStatuses(),
+    conversationStore.fetchPriorities()
+  ])
+}
+
+const editView = (v) => {
+  view.value = { ...v }
+  openCreateViewForm.value = true
+}
+
+const deleteView = async (view) => {
+  try {
+    await api.deleteView(view.id)
+    emitter.emit(EMITTER_EVENTS.REFRESH_LIST, { model: 'view' })
+    emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+      title: 'Success',
+      variant: 'success',
+      description: 'View deleted successfully'
+    })
+  } catch (err) {
+    emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+      title: 'Error',
+      variant: 'destructive',
+      description: handleHTTPError(err).message
+    })
+  }
+}
+
+const getUserViews = async () => {
+  try {
+    const response = await api.getCurrentUserViews()
+    userViews.value = response.data.data
+  } catch (err) {
+    emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+      title: 'Error',
+      variant: 'destructive',
+      description: handleHTTPError(err).message
+    })
+  }
+}
+
 const getCurrentUser = () => {
   userStore.getCurrentUser().catch((err) => {
     if (err.response && err.response.status === 401) {
@@ -90,9 +109,14 @@ const initToaster = () => {
   emitter.on(EMITTER_EVENTS.SHOW_TOAST, toast)
 }
 
-const navLinks = computed(() =>
-  allNavLinks.filter((link) =>
-    !link.permission || (userStore.permissions.includes(link.permission) && link.permission)
-  )
-)
+const listenViewRefresh = () => {
+  emitter.on(EMITTER_EVENTS.REFRESH_LIST, refreshViews)
+}
+
+const refreshViews = (data) => {
+  openCreateViewForm.value = false
+  if (data?.model === 'view') {
+    getUserViews()
+  }
+}
 </script>

frontend/src/Root.vue

@@ -1,6 +1,6 @@
 <template>
     <Toaster />
-    <TooltipProvider :delay-duration="250">
+    <TooltipProvider :delay-duration="200">
         <div class="font-inter">
             <RouterView />
         </div>

frontend/src/api/index.js

@@ -33,177 +33,214 @@ http.interceptors.request.use((request) => {
   return request
 })
 
-const resetPassword = (data) => http.post('/api/users/reset-password', data)
-const setPassword = (data) => http.post('/api/users/set-password', data)
-const deleteUser = (id) => http.delete(`/api/users/${id}`)
-const getEmailNotificationSettings = () => http.get('/api/settings/notifications/email')
-const updateEmailNotificationSettings = (data) => http.put('/api/settings/notifications/email', data)
-const getPriorities = () => http.get('/api/priorities')
-const getStatuses = () => http.get('/api/statuses')
-const createStatus = (data) => http.post('/api/statuses', data)
-const updateStatus = (id, data) => http.put(`/api/statuses/${id}`, data)
-const deleteStatus = (id) => http.delete(`/api/statuses/${id}`)
-const createTag = (data) => http.post('/api/tags', data)
-const updateTag = (id, data) => http.put(`/api/tags/${id}`, data)
-const deleteTag = (id) => http.delete(`/api/tags/${id}`)
-const getTemplate = (id) => http.get(`/api/templates/${id}`)
-const getTemplates = () => http.get('/api/templates')
+const resetPassword = (data) => http.post('/api/v1/users/reset-password', data)
+const setPassword = (data) => http.post('/api/v1/users/set-password', data)
+const deleteUser = (id) => http.delete(`/api/v1/users/${id}`)
+const getEmailNotificationSettings = () => http.get('/api/v1/settings/notifications/email')
+const updateEmailNotificationSettings = (data) => http.put('/api/v1/settings/notifications/email', data)
+const getPriorities = () => http.get('/api/v1/priorities')
+const getStatuses = () => http.get('/api/v1/statuses')
+const createStatus = (data) => http.post('/api/v1/statuses', data)
+const updateStatus = (id, data) => http.put(`/api/v1/statuses/${id}`, data)
+const deleteStatus = (id) => http.delete(`/api/v1/statuses/${id}`)
+const createTag = (data) => http.post('/api/v1/tags', data)
+const updateTag = (id, data) => http.put(`/api/v1/tags/${id}`, data)
+const deleteTag = (id) => http.delete(`/api/v1/tags/${id}`)
+const getTemplate = (id) => http.get(`/api/v1/templates/${id}`)
+const getTemplates = (type) => http.get('/api/v1/templates', { params: { type: type } })
 const createTemplate = (data) =>
-  http.post('/api/templates', data, {
+  http.post('/api/v1/templates', data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
-const deleteTemplate = (id) => http.delete(`/api/templates/${id}`)
+const deleteTemplate = (id) => http.delete(`/api/v1/templates/${id}`)
 const updateTemplate = (id, data) =>
-  http.put(`/api/templates/${id}`, data, {
+  http.put(`/api/v1/templates/${id}`, data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
+
+const getAllBusinessHours = () => http.get('/api/v1/business-hours')
+const getBusinessHours = (id) => http.get(`/api/v1/business-hours/${id}`)
+const createBusinessHours = (data) => http.post('/api/v1/business-hours', data, {
+  headers: {
+    'Content-Type': 'application/json'
+  }
+})
+const updateBusinessHours = (id, data) =>
+  http.put(`/api/v1/business-hours/${id}`, data, {
+    headers: {
+      'Content-Type': 'application/json'
+    }
+  })
+const deleteBusinessHours = (id) => http.delete(`/api/v1/business-hours/${id}`)
+
+const getAllSLAs = () => http.get('/api/v1/sla')
+const getSLA = (id) => http.get(`/api/v1/sla/${id}`)
+const createSLA = (data) => http.post('/api/v1/sla', data)
+const updateSLA = (id, data) => http.put(`/api/v1/sla/${id}`, data)
+const deleteSLA = (id) => http.delete(`/api/v1/sla/${id}`)
+
 const createOIDC = (data) =>
-  http.post('/api/oidc', data, {
+  http.post('/api/v1/oidc', data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
-const getAllOIDC = () => http.get('/api/oidc')
-const getOIDC = (id) => http.get(`/api/oidc/${id}`)
+const getAllOIDC = () => http.get('/api/v1/oidc')
+const getOIDC = (id) => http.get(`/api/v1/oidc/${id}`)
 const updateOIDC = (id, data) =>
-  http.put(`/api/oidc/${id}`, data, {
+  http.put(`/api/v1/oidc/${id}`, data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
-const deleteOIDC = (id) => http.delete(`/api/oidc/${id}`)
+const deleteOIDC = (id) => http.delete(`/api/v1/oidc/${id}`)
 const updateSettings = (key, data) =>
-  http.put(`/api/settings/${key}`, data, {
+  http.put(`/api/v1/settings/${key}`, data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
-const getSettings = (key) => http.get(`/api/settings/${key}`)
-const login = (data) => http.post(`/api/login`, data)
+const getSettings = (key) => http.get(`/api/v1/settings/${key}`)
+const login = (data) => http.post(`/api/v1/login`, data)
 const getAutomationRules = (type) =>
-  http.get(`/api/automation/rules`, {
+  http.get(`/api/v1/automation/rules`, {
     params: { type: type }
   })
-const toggleAutomationRule = (id) => http.put(`/api/automation/rules/${id}/toggle`)
-const getAutomationRule = (id) => http.get(`/api/automation/rules/${id}`)
+const toggleAutomationRule = (id) => http.put(`/api/v1/automation/rules/${id}/toggle`)
+const getAutomationRule = (id) => http.get(`/api/v1/automation/rules/${id}`)
 const updateAutomationRule = (id, data) =>
-  http.put(`/api/automation/rules/${id}`, data, {
+  http.put(`/api/v1/automation/rules/${id}`, data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
 const createAutomationRule = (data) =>
-  http.post(`/api/automation/rules`, data, {
+  http.post(`/api/v1/automation/rules`, data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
-const getRoles = () => http.get('/api/roles')
-const getRole = (id) => http.get(`/api/roles/${id}`)
+const getRoles = () => http.get('/api/v1/roles')
+const getRole = (id) => http.get(`/api/v1/roles/${id}`)
 const createRole = (data) =>
-  http.post('/api/roles', data, {
+  http.post('/api/v1/roles', data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
 const updateRole = (id, data) =>
-  http.put(`/api/roles/${id}`, data, {
+  http.put(`/api/v1/roles/${id}`, data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
-const deleteRole = (id) => http.delete(`/api/roles/${id}`)
-const deleteAutomationRule = (id) => http.delete(`/api/automation/rules/${id}`)
-const getUser = (id) => http.get(`/api/users/${id}`)
-const getTeam = (id) => http.get(`/api/teams/${id}`)
-const getTeams = () => http.get('/api/teams')
-const getTeamsCompact = () => http.get('/api/teams/compact')
-const getUsers = () => http.get('/api/users')
-const getUsersCompact = () => http.get('/api/users/compact')
+const deleteRole = (id) => http.delete(`/api/v1/roles/${id}`)
+const deleteAutomationRule = (id) => http.delete(`/api/v1/automation/rules/${id}`)
+const getUser = (id) => http.get(`/api/v1/users/${id}`)
+
+const getTeam = (id) => http.get(`/api/v1/teams/${id}`)
+const getTeams = () => http.get('/api/v1/teams')
+const updateTeam = (id, data) => http.put(`/api/v1/teams/${id}`, data)
+const createTeam = (data) => http.post('/api/v1/teams', data)
+const getTeamsCompact = () => http.get('/api/v1/teams/compact')
+const deleteTeam = (id) => http.delete(`/api/v1/teams/${id}`)
+
+const getUsers = () => http.get('/api/v1/users')
+const getUsersCompact = () => http.get('/api/v1/users/compact')
 const updateCurrentUser = (data) =>
-  http.put('/api/users/me', data, {
+  http.put('/api/v1/users/me', data, {
     headers: {
       'Content-Type': 'multipart/form-data'
     }
   })
-const deleteUserAvatar = () => http.delete('/api/users/me/avatar')
-const getCurrentUser = () => http.get('/api/users/me')
-const getTags = () => http.get('/api/tags')
-const upsertTags = (uuid, data) => http.post(`/api/conversations/${uuid}/tags`, data)
+const deleteUserAvatar = () => http.delete('/api/v1/users/me/avatar')
+const getCurrentUser = () => http.get('/api/v1/users/me')
+const getCurrentUserTeams = () => http.get('/api/v1/users/me/teams')
+const getTags = () => http.get('/api/v1/tags')
+const upsertTags = (uuid, data) => http.post(`/api/v1/conversations/${uuid}/tags`, data)
 const updateAssignee = (uuid, assignee_type, data) =>
-  http.put(`/api/conversations/${uuid}/assignee/${assignee_type}`, data)
-const updateConversationStatus = (uuid, data) => http.put(`/api/conversations/${uuid}/status`, data)
-const updateConversationPriority = (uuid, data) => http.put(`/api/conversations/${uuid}/priority`, data)
-const updateAssigneeLastSeen = (uuid) => http.put(`/api/conversations/${uuid}/last-seen`)
-const getConversationMessage = (cuuid, uuid) => http.get(`/api/conversations/${cuuid}/messages/${uuid}`)
-const retryMessage = (cuuid, uuid) => http.put(`/api/conversations/${cuuid}/messages/${uuid}/retry`)
-const getConversationMessages = (uuid, page) =>
-  http.get(`/api/conversations/${uuid}/messages`, {
-    params: { page: page }
-  })
+  http.put(`/api/v1/conversations/${uuid}/assignee/${assignee_type}`, data)
+const updateConversationStatus = (uuid, data) => http.put(`/api/v1/conversations/${uuid}/status`, data)
+const updateConversationPriority = (uuid, data) => http.put(`/api/v1/conversations/${uuid}/priority`, data)
+const updateAssigneeLastSeen = (uuid) => http.put(`/api/v1/conversations/${uuid}/last-seen`)
+const getConversationMessage = (cuuid, uuid) => http.get(`/api/v1/conversations/${cuuid}/messages/${uuid}`)
+const retryMessage = (cuuid, uuid) => http.put(`/api/v1/conversations/${cuuid}/messages/${uuid}/retry`)
+const getConversationMessages = (uuid, params) => http.get(`/api/v1/conversations/${uuid}/messages`, { params })
 const sendMessage = (uuid, data) =>
-  http.post(`/api/conversations/${uuid}/messages`, data, {
+  http.post(`/api/v1/conversations/${uuid}/messages`, data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
-const getConversation = (uuid) => http.get(`/api/conversations/${uuid}`)
-const getConversationParticipants = (uuid) => http.get(`/api/conversations/${uuid}/participants`)
-const getCannedResponses = () => http.get('/api/canned-responses')
-const createCannedResponse = (data) => http.post('/api/canned-responses', data)
-const updateCannedResponse = (id, data) => http.put(`/api/canned-responses/${id}`, data)
-const deleteCannedResponse = (id) => http.delete(`/api/canned-responses/${id}`)
-const getAssignedConversations = (params) =>
-  http.get('/api/conversations/assigned', { params })
-const getUnassignedConversations = (params) =>
-  http.get('/api/conversations/unassigned', { params })
-const getAllConversations = (params) =>
-  http.get('/api/conversations/all', { params })
+const getConversation = (uuid) => http.get(`/api/v1/conversations/${uuid}`)
+const getConversationParticipants = (uuid) => http.get(`/api/v1/conversations/${uuid}/participants`)
+const getCannedResponses = () => http.get('/api/v1/canned-responses')
+const createCannedResponse = (data) => http.post('/api/v1/canned-responses', data)
+const updateCannedResponse = (id, data) => http.put(`/api/v1/canned-responses/${id}`, data)
+const deleteCannedResponse = (id) => http.delete(`/api/v1/canned-responses/${id}`)
+const getTeamUnassignedConversations = (teamID, params) =>
+  http.get(`/api/v1/teams/${teamID}/conversations/unassigned`, { params })
+const getAssignedConversations = (params) => http.get('/api/v1/conversations/assigned', { params })
+const getUnassignedConversations = (params) => http.get('/api/v1/conversations/unassigned', { params })
+const getAllConversations = (params) => http.get('/api/v1/conversations/all', { params })
+const getViewConversations = (id, params) => http.get(`/api/v1/views/${id}/conversations`, { params })
 const uploadMedia = (data) =>
-  http.post('/api/media', data, {
+  http.post('/api/v1/media', data, {
     headers: {
       'Content-Type': 'multipart/form-data'
     }
   })
-const getGlobalDashboardCounts = () => http.get('/api/dashboard/global/counts')
-const getGlobalDashboardCharts = () => http.get('/api/dashboard/global/charts')
-const getUserDashboardCounts = () => http.get(`/api/dashboard/me/counts`)
-const getUserDashboardCharts = () => http.get(`/api/dashboard/me/charts`)
-const getLanguage = (lang) => http.get(`/api/lang/${lang}`)
+const getGlobalDashboardCounts = () => http.get('/api/v1/dashboard/global/counts')
+const getGlobalDashboardCharts = () => http.get('/api/v1/dashboard/global/charts')
+const getUserDashboardCounts = () => http.get(`/api/v1/dashboard/me/counts`)
+const getUserDashboardCharts = () => http.get(`/api/v1/dashboard/me/charts`)
+const getLanguage = (lang) => http.get(`/api/v1/lang/${lang}`)
 const createUser = (data) =>
-  http.post('/api/users', data, {
+  http.post('/api/v1/users', data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
 const updateUser = (id, data) =>
-  http.put(`/api/users/${id}`, data, {
+  http.put(`/api/v1/users/${id}`, data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
-const updateTeam = (id, data) => http.put(`/api/teams/${id}`, data)
-const createTeam = (data) => http.post('/api/teams', data)
 const createInbox = (data) =>
-  http.post('/api/inboxes', data, {
+  http.post('/api/v1/inboxes', data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
-const getInboxes = () => http.get('/api/inboxes')
-const getInbox = (id) => http.get(`/api/inboxes/${id}`)
-const toggleInbox = (id) => http.put(`/api/inboxes/${id}/toggle`)
+const getInboxes = () => http.get('/api/v1/inboxes')
+const getInbox = (id) => http.get(`/api/v1/inboxes/${id}`)
+const toggleInbox = (id) => http.put(`/api/v1/inboxes/${id}/toggle`)
 const updateInbox = (id, data) =>
-  http.put(`/api/inboxes/${id}`, data, {
+  http.put(`/api/v1/inboxes/${id}`, data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
-const deleteInbox = (id) => http.delete(`/api/inboxes/${id}`)
+const deleteInbox = (id) => http.delete(`/api/v1/inboxes/${id}`)
+const getCurrentUserViews = () => http.get('/api/v1/views/me')
+const createView = (data) =>
+  http.post('/api/v1/views/me', data, {
+    headers: {
+      'Content-Type': 'application/json'
+    }
+  })
+const updateView = (id, data) =>
+  http.put(`/api/v1/views/me/${id}`, data, {
+    headers: {
+      'Content-Type': 'application/json'
+    }
+  })
+const deleteView = (id) => http.delete(`/api/v1/views/me/${id}`)
 
 export default {
   login,
@@ -219,6 +256,7 @@ export default {
   deleteRole,
   updateRole,
   getTeams,
+  deleteTeam,
   getUsers,
   getInbox,
   getInboxes,
@@ -226,9 +264,21 @@ export default {
   getConversation,
   getAutomationRule,
   getAutomationRules,
+  getAllBusinessHours,
+  getBusinessHours,
+  createBusinessHours,
+  updateBusinessHours,
+  deleteBusinessHours,
+  getAllSLAs,
+  getSLA,
+  createSLA,
+  updateSLA,
+  deleteSLA,
   getAssignedConversations,
   getUnassignedConversations,
   getAllConversations,
+  getTeamUnassignedConversations,
+  getViewConversations,
   getGlobalDashboardCharts,
   getGlobalDashboardCounts,
   getUserDashboardCounts,
@@ -237,6 +287,7 @@ export default {
   getConversationMessage,
   getConversationMessages,
   getCurrentUser,
+  getCurrentUserTeams,
   getCannedResponses,
   createCannedResponse,
   updateCannedResponse,
@@ -287,4 +338,8 @@ export default {
   getUsersCompact,
   getEmailNotificationSettings,
   updateEmailNotificationSettings,
+  getCurrentUserViews,
+  createView,
+  updateView,
+  deleteView
 }

frontend/src/assets/styles/main.scss

@@ -5,12 +5,10 @@
 // App default font-size.
 // Default: 16px, 15px looks wide.
 :root {
-  font-size: 14px;
+  font-size: 16px;
 }
 
 body {
-  -webkit-font-smoothing: antialiased;
-  -moz-osx-font-smoothing: grayscale;
   overflow-x: hidden;
   overflow-y: hidden;
 }
@@ -176,27 +174,28 @@ body {
   @apply p-0;
 }
 
+// Scrollbar
 ::-webkit-scrollbar {
-  width: 10px;
-}
-
-::-webkit-scrollbar-track {
-  background: #f1f1f1;
+  width: 8px; /* Adjust width */
+  height: 8px; /* Adjust height */
 }
 
 ::-webkit-scrollbar-thumb {
   background-color: #888;
-  border-radius: 4px;
+  border-radius: 10px;
   border: 2px solid transparent;
+  background-clip: content-box;
 }
 
 ::-webkit-scrollbar-thumb:hover {
-  background-color: #555;
+  background-color: #555; /* Hover effect */
 }
 
-* {
-  scrollbar-width: thin;
+::-webkit-scrollbar-track {
+  background: #f0f0f0;
+  border-radius: 10px;
 }
+// End Scrollbar
 
 .code-editor {
   @apply rounded-md border shadow h-[65vh] min-h-[250px] w-full relative;
@@ -212,3 +211,46 @@ body {
 .ql-toolbar {
   @apply rounded-t-lg;
 }
+
+@layer base {
+  :root {
+    --sidebar-background: 0 0% 98%;
+    --sidebar-foreground: 240 5.3% 26.1%;
+    --sidebar-primary: 240 5.9% 10%;
+    --sidebar-primary-foreground: 0 0% 98%;
+    --sidebar-accent: 240 4.8% 95.9%;
+    --sidebar-accent-foreground: 240 5.9% 10%;
+    --sidebar-border: 220 13% 91%;
+    --sidebar-ring: 217.2 91.2% 59.8%;
+  }
+
+  .dark {
+    --sidebar-background: 240 5.9% 10%;
+    --sidebar-foreground: 240 4.8% 95.9%;
+    --sidebar-primary: 224.3 76.3% 48%;
+    --sidebar-primary-foreground: 0 0% 100%;
+    --sidebar-accent: 240 3.7% 15.9%;
+    --sidebar-accent-foreground: 240 4.8% 95.9%;
+    --sidebar-border: 240 3.7% 15.9%;
+    --sidebar-ring: 217.2 91.2% 59.8%;
+  }
+}
+
+.blinking-dot {
+  display: inline-block;
+  width: 8px;
+  height: 8px;
+  background-color: red;
+  border-radius: 50%;
+  animation: blink 2s infinite;
+}
+
+@keyframes blink {
+  0%,
+  100% {
+    opacity: 1;
+  }
+  50% {
+    opacity: 0;
+  }
+}

frontend/src/components/ViewForm.vue

@@ -0,0 +1,157 @@
+<template>
+    <Dialog :open="openDialog" @update:open="openDialog = false">
+        <DialogContent>
+            <DialogHeader>
+                <DialogTitle>{{ view?.id ? 'Edit' : 'Create' }} view</DialogTitle>
+                <DialogDescription>Views let you create custom filters and save them for reuse.</DialogDescription>
+            </DialogHeader>
+            <form @submit.prevent="onSubmit">
+                <div class="grid gap-4 py-4">
+                    <FormField v-slot="{ componentField }" name="name">
+                        <FormItem>
+                            <FormLabel>Name</FormLabel>
+                            <FormControl>
+                                <Input id="name" class="col-span-3" placeholder="Enter view name"
+                                    v-bind="componentField" />
+                            </FormControl>
+                            <FormDescription>Enter a unique name for your view</FormDescription>
+                            <FormMessage />
+                        </FormItem>
+                    </FormField>
+                    <FormField v-slot="{ componentField }" name="inbox_type">
+                        <FormItem>
+                            <FormLabel>Inbox</FormLabel>
+                            <FormControl>
+                                <Select class="w-full" v-bind="componentField">
+                                    <SelectTrigger>
+                                        <SelectValue placeholder="Select inbox" />
+                                    </SelectTrigger>
+                                    <SelectContent>
+                                        <SelectGroup>
+                                            <SelectItem v-for="(value, key) in CONVERSATION_VIEWS_INBOXES" :key="key"
+                                                :value="key">
+                                                {{ value }}
+                                            </SelectItem>
+                                        </SelectGroup>
+                                    </SelectContent>
+                                </Select>
+                            </FormControl>
+                            <FormDescription>Select inbox to filter conversations</FormDescription>
+                            <FormMessage />
+                        </FormItem>
+                    </FormField>
+                    <FormField v-slot="{ componentField }" name="filters">
+                        <FormItem>
+                            <FormLabel>Filters</FormLabel>
+                            <FormControl>
+                                <Filter :fields="filterFields" :showButtons="false" v-bind="componentField" />
+                            </FormControl>
+                            <FormDescription>Add filters to customize view</FormDescription>
+                            <FormMessage />
+                        </FormItem>
+                    </FormField>
+                </div>
+                <DialogFooter>
+                    <Button type="submit" :disabled="isSubmitting" :isLoading="isSubmitting">
+                        {{ isSubmitting ? 'Saving...' : 'Save changes' }}
+                    </Button>
+                </DialogFooter>
+            </form>
+        </DialogContent>
+    </Dialog>
+</template>
+
+<script setup>
+import { defineModel, ref, onMounted, watch } from 'vue'
+import { useForm } from 'vee-validate'
+import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from '@/components/ui/dialog'
+import { Button } from '@/components/ui/button'
+import { Select, SelectContent, SelectGroup, SelectItem, SelectTrigger, SelectValue } from '@/components/ui/select'
+import { FormControl, FormDescription, FormField, FormItem, FormLabel, FormMessage } from '@/components/ui/form'
+import { CONVERSATION_VIEWS_INBOXES } from '@/constants/conversation'
+import { Input } from '@/components/ui/input'
+import Filter from '@/components/common/Filter.vue'
+import { useConversationFilters } from '@/composables/useConversationFilters'
+import { toTypedSchema } from '@vee-validate/zod'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import { useEmitter } from '@/composables/useEmitter'
+import { handleHTTPError } from '@/utils/http'
+import { z } from 'zod'
+import api from '@/api'
+
+const emitter = useEmitter()
+const openDialog = defineModel('openDialog', { required: false, default: false })
+const view = defineModel('view', { required: false, default: {} })
+const isSubmitting = ref(false)
+
+const {
+    conversationsListFilters,
+    initConversationListFilters
+} = useConversationFilters()
+
+const filterFields = ref([])
+const initFields = async () => {
+    await initConversationListFilters()
+    filterFields.value = Object.entries(conversationsListFilters.value).map(([field, value]) => ({
+        model: 'conversations',
+        label: value.label,
+        field,
+        type: value.type,
+        operators: value.operators,
+        options: value.options?.map(option => ({
+            ...option,
+            value: String(option.value)
+        })) ?? []
+    }))
+}
+
+onMounted(initFields)
+
+const formSchema = toTypedSchema(z.object({
+    id: z.number().optional(),
+    name: z.string()
+        .min(2, { message: "Name must be at least 2 characters." })
+        .max(250, { message: "Name cannot exceed 250 characters." }),
+    inbox_type: z.enum(Object.keys(CONVERSATION_VIEWS_INBOXES)),
+    filters: z.array(
+        z.object({
+            model: z.string({ required_error: "Model required" }),
+            field: z.string({ required_error: "Field required" }),
+            operator: z.string({ required_error: "Operator required" }),
+            value: z.union([z.string(), z.number(), z.boolean()])
+        })
+    ).default([])
+}))
+
+const form = useForm({ validationSchema: formSchema })
+
+const onSubmit = form.handleSubmit(async (values) => {
+    if (isSubmitting.value) return
+
+    isSubmitting.value = true
+    try {
+        if (values.id) {
+            await api.updateView(values.id, values)
+        } else {
+            await api.createView(values)
+        }
+        emitter.emit(EMITTER_EVENTS.REFRESH_LIST, { model: 'view' })
+        openDialog.value = false
+        form.resetForm()
+    } catch (error) {
+        emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+            title: 'Error',
+            variant: 'destructive',
+            description: handleHTTPError(error).message
+        })
+    } finally {
+        isSubmitting.value = false
+    }
+})
+
+watch(() => view.value, (newVal) => {
+    if (newVal && Object.keys(newVal).length) {
+        form.setValues(newVal)
+    }
+}, { immediate: true })
+</script>

frontend/src/components/account/AccountPage.vue

@@ -15,9 +15,6 @@ const sidebarNavItems = [
   <div class="space-y-4 md:block page-content">
     <PageHeader title="Account settings" subTitle="Manage your account settings." />
     <div class="flex flex-col space-y-8 lg:flex-row lg:space-x-12 lg:space-y-0">
-      <aside class="lg:w-1/6 md:w-1/7 h-[calc(100vh-10rem)] border-r pr-3">
-        <SidebarNav :navItems="sidebarNavItems" />
-      </aside>
       <div class="flex-1 lg:max-w-3xl admin-main-content min-h-[700px]">
         <div class="space-y-6">
           <slot></slot>

frontend/src/components/account/ProfileEdit.vue

@@ -14,8 +14,8 @@
         <div class="flex flex-col space-y-5 justify-center">
           <input ref="uploadInput" type="file" hidden accept="image/jpg, image/jpeg, image/png, image/gif"
             @change="selectFile" />
-          <Button class="w-28" @click="selectAvatar" size="sm"> Choose a file... </Button>
-          <Button class="w-28" @click="removeAvatar" variant="destructive" size="sm">Remove
+          <Button class="w-28" @click="selectAvatar"> Choose a file... </Button>
+          <Button class="w-28" @click="removeAvatar" variant="destructive">Remove
             avatar</Button>
         </div>
       </div>

frontend/src/components/admin/AdminPage.vue

@@ -1,79 +1,5 @@
-<script setup>
-import { computed } from 'vue'
-import PageHeader from '@/components/common/PageHeader.vue'
-import SidebarNav from '@/components/common/SidebarNav.vue'
-import { useUserStore } from '@/stores/user'
-
-const userStore = useUserStore()
-
-const allNavItems = [
-  {
-    title: 'General',
-    href: '/admin/general',
-    description: 'Configure general app settings',
-    permission: null,
-  },
-  {
-    title: 'Conversations',
-    href: '/admin/conversations',
-    description: 'Manage tags, canned responses and statuses.',
-    permission: null
-  },
-  {
-    title: 'Inboxes',
-    href: '/admin/inboxes',
-    description: 'Manage your inboxes',
-    permission: null,
-  },
-  {
-    title: 'Teams',
-    href: '/admin/teams',
-    description: 'Manage teams, manage agents and roles',
-    permission: null,
-  },
-  {
-    title: 'Automations',
-    href: '/admin/automations',
-    description: 'Manage automations and time triggers',
-    permission: null,
-  },
-  {
-    title: 'Notification',
-    href: '/admin/notification',
-    description: 'Manage email notification settings',
-    permission: null,
-  },
-  {
-    title: 'Email templates',
-    href: '/admin/templates',
-    description: 'Manage outgoing email templates',
-    permission: null,
-  },
-  {
-    title: 'OpenID Connect SSO',
-    href: '/admin/oidc',
-    description: 'Manage OpenID SSO configurations',
-    permission: null,
-  }
-]
-
-const sidebarNavItems = computed(() =>
-  allNavItems.filter((item) => !item.permission || item.permission && userStore.permissions.includes(item.permission))
-)
-</script>
-
 <template>
-  <div class="space-y-4 md:block overflow-y-auto">
-    <PageHeader title="Admin settings" subTitle="Manage your helpdesk settings." />
-    <div class="flex flex-col space-y-8 lg:flex-row lg:space-x-10 lg:space-y-5">
-      <aside class="lg:w-1/6 md:w-1/7 h-[calc(100vh-10rem)] border-r pr-3">
-        <SidebarNav :navItems="sidebarNavItems" />
-      </aside>
-      <div class="flex-1 lg:max-w-5xl admin-main-content min-h-[700px]">
-        <div class="space-y-6">
-          <slot></slot>
-        </div>
-      </div>
-    </div>
+  <div class="overflow-y-auto ">
+    <slot></slot>
   </div>
 </template>

frontend/src/components/admin/DataTable.vue

@@ -1,39 +1,38 @@
 <template>
-  <div class="box rounded-lg">
-    <Table>
-      <TableHeader>
-        <TableRow v-for="headerGroup in table.getHeaderGroups()" :key="headerGroup.id">
-          <TableHead v-for="header in headerGroup.headers" :key="header.id">
-            <FlexRender
-              v-if="!header.isPlaceholder"
-              :render="header.column.columnDef.header"
-              :props="header.getContext()"
-            />
-          </TableHead>
-        </TableRow>
-      </TableHeader>
-      <TableBody>
-        <template v-if="table.getRowModel().rows?.length">
-          <TableRow
-            v-for="row in table.getRowModel().rows"
-            :key="row.id"
-            :data-state="row.getIsSelected() ? 'selected' : undefined"
-          >
-            <TableCell v-for="cell in row.getVisibleCells()" :key="cell.id">
-              <FlexRender :render="cell.column.columnDef.cell" :props="cell.getContext()" />
-            </TableCell>
+  <div class="w-full">
+    <div class="rounded-md border shadow">
+      <Table>
+        <TableHeader>
+          <TableRow v-for="headerGroup in table.getHeaderGroups()" :key="headerGroup.id">
+            <TableHead v-for="header in headerGroup.headers" :key="header.id" class="font-semibold">
+              <FlexRender v-if="!header.isPlaceholder" :render="header.column.columnDef.header"
+                :props="header.getContext()" />
+            </TableHead>
           </TableRow>
-        </template>
-        <template v-else>
-          <TableRow>
-            <TableCell :colspan="columns.length" class="h-24 text-center"> No results. </TableCell>
-          </TableRow>
-        </template>
-      </TableBody>
-    </Table>
+        </TableHeader>
+        <TableBody>
+          <template v-if="table.getRowModel().rows?.length">
+            <TableRow v-for="row in table.getRowModel().rows" :key="row.id"
+              :data-state="row.getIsSelected() ? 'selected' : undefined" class="hover:bg-muted/50">
+              <TableCell v-for="cell in row.getVisibleCells()" :key="cell.id">
+                <FlexRender :render="cell.column.columnDef.cell" :props="cell.getContext()" />
+              </TableCell>
+            </TableRow>
+          </template>
+          <template v-else>
+            <TableRow>
+              <TableCell :colspan="columns.length" class="h-24 text-center">
+                <div class="text-muted-foreground">{{ emptyText }}</div>
+              </TableCell>
+            </TableRow>
+          </template>
+        </TableBody>
+      </Table>
+    </div>
   </div>
 </template>
 
+
 <script setup>
 import { FlexRender, getCoreRowModel, useVueTable } from '@tanstack/vue-table'
 
@@ -48,14 +47,18 @@ import {
 
 const props = defineProps({
   columns: Array,
-  data: Array
+  data: Array,
+  emptyText: {
+    type: String,
+    default: 'No results.'
+  }
 })
 
 const table = useVueTable({
-  get data() {
+  get data () {
     return props.data
   },
-  get columns() {
+  get columns () {
     return props.columns
   },
   getCoreRowModel: getCoreRowModel()

frontend/src/components/admin/automation/ActionBox.vue

@@ -49,7 +49,7 @@
       </div>
     </div>
     <div>
-      <Button variant="outline" @click.prevent="addAction" size="sm">Add action</Button>
+      <Button variant="outline" @click.prevent="addAction">Add action</Button>
     </div>
   </div>
 </template>
@@ -83,6 +83,7 @@ const props = defineProps({
 
 const { actions } = toRefs(props)
 const emitter = useEmitter()
+const slas = ref([])
 const teams = ref([])
 const users = ref([])
 const statuses = ref([])
@@ -91,7 +92,8 @@ const emit = defineEmits(['update-actions', 'add-action', 'remove-action'])
 
 onMounted(async () => {
   try {
-    const [teamsResp, usersResp, statusesResp, prioritiesResp] = await Promise.all([
+    const [slasResp, teamsResp, usersResp, statusesResp, prioritiesResp] = await Promise.all([
+      api.getAllSLAs(),
       api.getTeamsCompact(),
       api.getUsersCompact(),
       api.getStatuses(),
@@ -117,9 +119,14 @@ onMounted(async () => {
       value: priority.name,
       name: priority.name
     }))
+
+    slas.value = slasResp.data.data.map(sla => ({
+      value: sla.id,
+      name: sla.name
+    }))
   } catch (error) {
     emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
-      title: 'Something went wrong',
+      title: 'Error',
       variant: 'destructive',
       description: handleHTTPError(error).message
     })
@@ -173,6 +180,10 @@ const conversationActions = {
   reply: {
     label: 'Send reply',
     inputType: 'richtext',
+  },
+  set_sla: {
+    label: 'Set SLA',
+    inputType: 'select',
   }
 }
 
@@ -181,6 +192,7 @@ const actionDropdownValues = {
   assign_user: users,
   set_status: statuses,
   set_priority: priorities,
+  set_sla: slas,
 }
 
 const getDropdownValues = (field) => {

frontend/src/components/admin/automation/Automation.vue

@@ -1,25 +1,29 @@
 <template>
-  <div class="flex justify-between mb-5">
-    <PageHeader title="Automations" description="Manage automations and time triggers" />
-    <div>
-      <Button size="sm" @click="newRule">New rule</Button>
+  <PageHeader title="Automation" description="Manage automation rules" />
+  <div class="w-8/12">
+    <div v-if="router.currentRoute.value.path === '/admin/automations'">
+      <div class="flex justify-between mb-5">
+        <div class="ml-auto">
+          <Button @click="newRule">New rule</Button>
+        </div>
+      </div>
+      <div>
+        <AutomationTabs v-model="selectedTab" />
+      </div>
     </div>
-  </div>
-  <div>
-    <AutomationTabs v-model="selectedTab" />
+    <router-view />
   </div>
 </template>
 
 <script setup>
-import { ref } from 'vue'
 import { Button } from '@/components/ui/button'
-import AutomationTabs from '@/components/admin/automation/AutomationTabs.vue'
 import { useRouter } from 'vue-router'
+import AutomationTabs from '@/components/admin/automation/AutomationTabs.vue'
 import PageHeader from '../common/PageHeader.vue'
+import { useStorage } from '@vueuse/core'
 
 const router = useRouter()
-const selectedTab = ref('new_conversation')
-
+const selectedTab = useStorage('automationsTab', 'new_conversation')
 const newRule = () => {
   router.push({ path: `/admin/automations/new`, query: { type: selectedTab.value } })
 }

frontend/src/components/admin/automation/AutomationTabs.vue

@@ -21,7 +21,9 @@
 import { Tabs, TabsContent, TabsList, TabsTrigger } from '@/components/ui/tabs'
 import RuleTab from './RuleTab.vue'
 
-const selectedTab = defineModel('selectedTab', {
-  default: 'new_conversation'
+const selectedTab = defineModel('automationsTab', {
+  default: 'new_conversation',
+  type: String,
+  required: true
 })
 </script>

frontend/src/components/admin/automation/CreateOrEditRule.vue

@@ -3,96 +3,101 @@
     <CustomBreadcrumb :links="breadcrumbLinks" />
   </div>
   <Spinner v-if="isLoading"></Spinner>
-  <span>{{ formTitle }}</span>
-  <div :class="{ 'opacity-50 transition-opacity duration-300': isLoading }">
-    <form @submit="onSubmit">
-      <div class="space-y-5">
+  <div class="space-y-4">
+    <p>{{ formTitle }}</p>
+    <div :class="{ 'opacity-50 transition-opacity duration-300': isLoading }">
+      <form @submit="onSubmit">
         <div class="space-y-5">
+          <div class="space-y-5">
 
-          <FormField v-slot="{ field }" name="name">
-            <FormItem>
-              <FormLabel>Name</FormLabel>
-              <FormControl>
-                <Input type="text" placeholder="My new rule" v-bind="field" />
-              </FormControl>
-              <FormDescription>Name for the rule.</FormDescription>
-              <FormMessage />
-            </FormItem>
-          </FormField>
+            <FormField v-slot="{ field }" name="name">
+              <FormItem>
+                <FormLabel>Name</FormLabel>
+                <FormControl>
+                  <Input type="text" placeholder="My new rule" v-bind="field" />
+                </FormControl>
+                <FormDescription>Name for the rule.</FormDescription>
+                <FormMessage />
+              </FormItem>
+            </FormField>
 
-          <FormField v-slot="{ field }" name="description">
-            <FormItem>
-              <FormLabel>Description</FormLabel>
-              <FormControl>
-                <Input type="text" placeholder="Description for new rule" v-bind="field" />
-              </FormControl>
-              <FormDescription>Description for the rule.</FormDescription>
-              <FormMessage />
-            </FormItem>
-          </FormField>
+            <FormField v-slot="{ field }" name="description">
+              <FormItem>
+                <FormLabel>Description</FormLabel>
+                <FormControl>
+                  <Input type="text" placeholder="Description for new rule" v-bind="field" />
+                </FormControl>
+                <FormDescription>Description for the rule.</FormDescription>
+                <FormMessage />
+              </FormItem>
+            </FormField>
 
-          <FormField v-slot="{ componentField, handleInput }" name="type">
-            <FormItem>
-              <FormLabel>Type</FormLabel>
-              <FormControl>
-                <Select v-bind="componentField" @update:modelValue="handleInput">
-                  <SelectTrigger>
-                    <SelectValue placeholder="Select a type" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    <SelectGroup>
-                      <SelectItem value="new_conversation"> New conversation </SelectItem>
-                      <SelectItem value="conversation_update"> Conversation update </SelectItem>
-                      <SelectItem value="time_trigger"> Time trigger </SelectItem>
-                    </SelectGroup>
-                  </SelectContent>
-                </Select>
-              </FormControl>
-              <FormDescription>Type of rule.</FormDescription>
-              <FormMessage />
-            </FormItem>
-          </FormField>
+            <FormField v-slot="{ componentField, handleInput }" name="type">
+              <FormItem>
+                <FormLabel>Type</FormLabel>
+                <FormControl>
+                  <Select v-bind="componentField" @update:modelValue="handleInput">
+                    <SelectTrigger>
+                      <SelectValue placeholder="Select a type" />
+                    </SelectTrigger>
+                    <SelectContent>
+                      <SelectGroup>
+                        <SelectItem value="new_conversation"> New conversation </SelectItem>
+                        <SelectItem value="conversation_update"> Conversation update </SelectItem>
+                        <SelectItem value="time_trigger"> Time trigger </SelectItem>
+                      </SelectGroup>
+                    </SelectContent>
+                  </Select>
+                </FormControl>
+                <FormDescription>Type of rule.</FormDescription>
+                <FormMessage />
+              </FormItem>
+            </FormField>
 
-          <FormField v-slot="{ componentField }" name="events" v-if="form.values.type === 'conversation_update'">
-            <FormItem>
-              <FormLabel>Events</FormLabel>
-              <FormControl>
-                <SelectTag v-bind="componentField" :items="conversationEvents" placeholder="Select events"></SelectTag>
-              </FormControl>
-              <FormDescription>Evaluate rule on these events.</FormDescription>
-              <FormMessage></FormMessage>
-            </FormItem>
-          </FormField>
+            <div :class="{ 'hidden': form.values.type !== 'conversation_update' }">
+              <FormField v-slot="{ componentField }" name="events">
+                <FormItem>
+                  <FormLabel>Events</FormLabel>
+                  <FormControl>
+                    <SelectTag v-bind="componentField" :items="conversationEvents || []" placeholder="Select events">
+                    </SelectTag>
+                  </FormControl>
+                  <FormDescription>Evaluate rule on these events.</FormDescription>
+                  <FormMessage></FormMessage>
+                </FormItem>
+              </FormField>
+            </div>
 
-        </div>
-
-        <p class="font-semibold">Match these rules</p>
-
-        <RuleBox :ruleGroup="firstRuleGroup" @update-group="handleUpdateGroup" @add-condition="handleAddCondition"
-          @remove-condition="handleRemoveCondition" :groupIndex="0" />
-
-        <div class="flex justify-center">
-          <div class="flex items-center space-x-2">
-            <Button :class="[groupOperator === 'AND' ? 'bg-black' : 'bg-gray-100 text-black']"
-              @click.prevent="toggleGroupOperator('AND')">
-              AND
-            </Button>
-            <Button :class="[groupOperator === 'OR' ? 'bg-black' : 'bg-gray-100 text-black']"
-              @click.prevent="toggleGroupOperator('OR')">
-              OR
-            </Button>
           </div>
+
+          <p class="font-semibold">Match these rules</p>
+
+          <RuleBox :ruleGroup="firstRuleGroup" @update-group="handleUpdateGroup" @add-condition="handleAddCondition"
+            @remove-condition="handleRemoveCondition" :groupIndex="0" />
+
+          <div class="flex justify-center">
+            <div class="flex items-center space-x-2">
+              <Button :class="[groupOperator === 'AND' ? 'bg-black' : 'bg-gray-100 text-black']"
+                @click.prevent="toggleGroupOperator('AND')">
+                AND
+              </Button>
+              <Button :class="[groupOperator === 'OR' ? 'bg-black' : 'bg-gray-100 text-black']"
+                @click.prevent="toggleGroupOperator('OR')">
+                OR
+              </Button>
+            </div>
+          </div>
+
+          <RuleBox :ruleGroup="secondRuleGroup" @update-group="handleUpdateGroup" @add-condition="handleAddCondition"
+            @remove-condition="handleRemoveCondition" :groupIndex="1" />
+          <p class="font-semibold">Perform these actions</p>
+
+          <ActionBox :actions="getActions()" :update-actions="handleUpdateActions" @add-action="handleAddAction"
+            @remove-action="handleRemoveAction" />
+          <Button type="submit" :isLoading="isLoading">Save</Button>
         </div>
-
-        <RuleBox :ruleGroup="secondRuleGroup" @update-group="handleUpdateGroup" @add-condition="handleAddCondition"
-          @remove-condition="handleRemoveCondition" :groupIndex="1" />
-        <p class="font-semibold">Perform these actions</p>
-
-        <ActionBox :actions="getActions()" :update-actions="handleUpdateActions" @add-action="handleAddAction"
-          @remove-action="handleRemoveAction" />
-        <Button type="submit" :isLoading="isLoading" size="sm">Save</Button>
-      </div>
-    </form>
+      </form>
+    </div>
   </div>
 </template>
 
@@ -322,6 +327,9 @@ onMounted(async () => {
       isLoading.value = true
       let resp = await api.getAutomationRule(props.id)
       rule.value = resp.data.data
+      if (resp.data.data.type === 'conversation_update') {
+        rule.value.rules.events = []
+      }
       form.setValues(resp.data.data)
     } catch (error) {
       emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {

frontend/src/components/admin/automation/formSchema.js

@@ -1,14 +1,24 @@
-import * as z from 'zod'
+import * as z from 'zod';
 
-export const formSchema = z.object({
-    name: z.string({
-        required_error: 'Rule name is required.'
-    }),
-    description: z.string({
-        required_error: 'Rule description is required.'
-    }),
-    type: z.string({
-        required_error: 'Rule type is required.'
-    }),
-    events: z.array(z.string()).min(1, 'Please select at least one event.'),
-})
+export const formSchema = z
+    .object({
+        name: z.string({
+            required_error: 'Rule name is required.',
+        }),
+        description: z.string({
+            required_error: 'Rule description is required.',
+        }),
+        type: z.string({
+            required_error: 'Rule type is required.',
+        }),
+        events: z.array(z.string()).optional(),
+    })
+    .superRefine((data, ctx) => {
+        if (data.type === 'conversation_update' && (!data.events || data.events.length === 0)) {
+            ctx.addIssue({
+                path: ['events'],
+                message: 'Please select at least one event.',
+                code: z.ZodIssueCode.custom,
+            });
+        }
+    });

frontend/src/components/admin/business_hours/BusinessHours.vue

@@ -0,0 +1,65 @@
+<template>
+    <PageHeader title="Business hours" description="Manage business hours" />
+    <div class="w-8/12">
+        <template v-if="router.currentRoute.value.path === '/admin/business-hours'">
+            <div class="flex justify-between mb-5">
+                <div></div>
+                <div>
+                    <Button @click="navigateToAddBusinessHour">New business hour</Button>
+                </div>
+            </div>
+            <div>
+                <Spinner v-if="isLoading"></Spinner>
+                <DataTable :columns="columns" :data="businessHours" v-else />
+            </div>
+        </template>
+        <template v-else>
+            <router-view/>
+        </template>
+    </div>
+</template>
+
+<script setup>
+import { ref, onMounted, onUnmounted } from 'vue'
+import DataTable from '@/components/admin/DataTable.vue'
+import { Button } from '@/components/ui/button'
+import { useRouter } from 'vue-router'
+import { useEmitter } from '@/composables/useEmitter'
+import PageHeader from '../common/PageHeader.vue'
+import { Spinner } from '@/components/ui/spinner'
+import { columns } from '@/components/admin/business_hours/dataTableColumns.js'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import api from '@/api'
+
+const businessHours = ref([])
+const isLoading = ref(false)
+const router = useRouter()
+const emit = useEmitter()
+
+onMounted(() => {
+    fetchAll()
+    emit.on(EMITTER_EVENTS.REFRESH_LIST, refreshList)
+})
+
+onUnmounted(() => {
+    emit.off(EMITTER_EVENTS.REFRESH_LIST, refreshList)
+})
+
+const refreshList = (data) => {
+    if (data?.model === 'business_hours') fetchAll()
+}
+
+const fetchAll = async () => {
+    try {
+        isLoading.value = true
+        const resp = await api.getAllBusinessHours()
+        businessHours.value = resp.data.data
+    } finally {
+        isLoading.value = false
+    }
+}
+
+const navigateToAddBusinessHour = () => {
+    router.push('/admin/business-hours/new')
+}
+</script>

frontend/src/components/admin/business_hours/BusinessHoursForm.vue

@@ -0,0 +1,268 @@
+<template>
+    <form @submit="onSubmit" class="space-y-8">
+        <FormField v-slot="{ componentField }" name="name">
+            <FormItem>
+                <FormLabel>Name</FormLabel>
+                <FormControl>
+                    <Input type="text" placeholder="General working hours" v-bind="componentField" />
+                </FormControl>
+                <FormMessage />
+            </FormItem>
+        </FormField>
+
+        <FormField v-slot="{ componentField }" name="description">
+            <FormItem>
+                <FormLabel>Description</FormLabel>
+                <FormControl>
+                    <Input type="text" placeholder="General working hours for my company" v-bind="componentField" />
+                </FormControl>
+                <FormMessage />
+            </FormItem>
+        </FormField>
+
+        <FormField v-slot="{ componentField }" name="is_always_open">
+            <FormItem>
+                <FormLabel>
+                    Set business hours
+                </FormLabel>
+                <FormControl>
+                    <RadioGroup v-bind="componentField">
+                        <div class="flex flex-col space-y-2">
+                            <div class="flex items-center space-x-3">
+                                <RadioGroupItem id="r1" value="true" />
+                                <Label for="r1">Always open (24x7)</Label>
+                            </div>
+                            <div class="flex items-center space-x-3">
+                                <RadioGroupItem id="r2" value="false" />
+                                <Label for="r2">Custom business hours</Label>
+                            </div>
+                        </div>
+                    </RadioGroup>
+                </FormControl>
+                <FormMessage />
+            </FormItem>
+        </FormField>
+
+        <div v-if="form.values.is_always_open === 'false'">
+            <div>
+                <div v-for="day in WEEKDAYS" :key="day" class="flex items-center justify-between space-y-2">
+                    <div class="flex items-center space-x-3">
+                        <Checkbox :id="day" :checked="!!selectedDays[day]"
+                            @update:checked="handleDayToggle(day, $event)" />
+                        <Label :for="day" class="font-medium text-gray-800">{{ day }}</Label>
+                    </div>
+                    <div class="flex space-x-2 items-center">
+                        <div class="flex flex-col items-start">
+                            <Input type="time" :defaultValue="hours[day]?.open || '09:00'"
+                                @update:modelValue="(val) => updateHours(day, 'open', val)"
+                                :disabled="!selectedDays[day]" />
+                        </div>
+                        <span class="text-gray-500">to</span>
+                        <div class="flex flex-col items-start">
+                            <Input type="time" :defaultValue="hours[day]?.close || '17:00'"
+                                @update:modelValue="(val) => updateHours(day, 'close', val)"
+                                :disabled="!selectedDays[day]" />
+                        </div>
+                    </div>
+                </div>
+            </div>
+        </div>
+
+        <Dialog >
+            <div>
+                <div class="flex justify-between items-center mb-4">
+                    <div></div>
+                    <DialogTrigger as-child>
+                        <Button>New holiday</Button>
+                    </DialogTrigger>
+                </div>
+            </div>
+            <SimpleTable :headers="['Name', 'Date']" :keys="['name', 'date']" :data="holidays" @deleteItem="deleteHoliday" />
+            <DialogContent class="sm:max-w-[425px]">
+                <DialogHeader>
+                    <DialogTitle>New holiday</DialogTitle>
+                    <DialogDescription>
+                    </DialogDescription>
+                </DialogHeader>
+                <div class="grid gap-4 py-4">
+                    <div class="grid grid-cols-4 items-center gap-4">
+                        <Label for="holiday_name" class="text-right">
+                            Name
+                        </Label>
+                        <Input id="holiday_name" v-model="holidayName" class="col-span-3" />
+                    </div>
+                    <div class="grid grid-cols-4 items-center gap-4">
+                        <Label for="date" class="text-right">
+                            Date
+                        </Label>
+                        <Popover>
+                            <PopoverTrigger as-child>
+                                <Button variant="outline" :class="cn(
+                                    'w-[280px] justify-start text-left font-normal',
+                                    !holidayDate && 'text-muted-foreground',
+                                )">
+                                    <CalendarIcon class="mr-2 h-4 w-4" />
+                                    {{ holidayDate && !isNaN(new Date(holidayDate).getTime()) ? format(new
+                                        Date(holidayDate), 'MMMM dd, yyyy') : "Pick a date" }}
+                                </Button>
+                            </PopoverTrigger>
+                            <PopoverContent class="w-auto p-0">
+                                <Calendar v-model="holidayDate" />
+                            </PopoverContent>
+                        </Popover>
+                    </div>
+                </div>
+                <DialogFooter>
+                    <Button  :disabled="!holidayName || !holidayDate"
+                        @click="saveHoliday">
+                        Save changes
+                    </Button>
+                </DialogFooter>
+            </DialogContent>
+        </Dialog>
+        <Button type="submit" :disabled="isLoading">{{ submitLabel }}</Button>
+    </form>
+</template>
+
+<script setup>
+import { ref, watch, reactive } from 'vue'
+import { Button } from '@/components/ui/button'
+import { useForm } from 'vee-validate'
+import { toTypedSchema } from '@vee-validate/zod'
+import { formSchema } from './formSchema.js'
+import { Checkbox } from '@/components/ui/checkbox'
+import { Label } from '@/components/ui/label'
+import { RadioGroup, RadioGroupItem } from '@/components/ui/radio-group'
+import { FormControl, FormField, FormItem, FormLabel, FormMessage } from '@/components/ui/form'
+import { Calendar } from '@/components/ui/calendar'
+import { Input } from '@/components/ui/input'
+import { Popover, PopoverContent, PopoverTrigger } from '@/components/ui/popover'
+import { cn } from '@/lib/utils'
+import { format } from 'date-fns'
+import { WEEKDAYS } from '@/constants/date'
+import { Calendar as CalendarIcon } from 'lucide-vue-next'
+import SimpleTable from '@/components/common/SimpleTable.vue'
+import {
+    Dialog,
+    DialogContent,
+    DialogDescription,
+    DialogFooter,
+    DialogHeader,
+    DialogTitle,
+    DialogTrigger,
+} from '@/components/ui/dialog'
+
+const props = defineProps({
+    initialValues: {
+        type: Object,
+        required: false
+    },
+    submitForm: {
+        type: Function,
+        required: true
+    },
+    submitLabel: {
+        type: String,
+        required: false,
+        default: () => 'Save'
+    },
+    isNewForm: {
+        type: Boolean
+    },
+    isLoading: {
+        type: Boolean,
+        required: false
+    },
+})
+
+let holidays = reactive([])
+const holidayName = ref('')
+const holidayDate = ref(null)
+const selectedDays = ref({})
+const hours = ref({})
+
+
+const form = useForm({
+    validationSchema: toTypedSchema(formSchema),
+    initialValues: props.initialValues
+})
+
+
+const saveHoliday = () => {
+    holidays.push({
+        name: holidayName.value,
+        date: new Date(holidayDate.value).toISOString().split('T')[0]
+    })
+    holidayName.value = ''
+    holidayDate.value = null
+}
+
+const deleteHoliday = (item) => {
+    holidays.splice(holidays.findIndex(h => h.name === item.name), 1)
+}
+
+const handleDayToggle = (day, checked) => {
+    selectedDays.value = {
+        ...selectedDays.value,
+        [day]: checked
+    }
+
+    if (checked && !hours.value[day]) {
+        hours.value[day] = { open: '09:00', close: '17:00' }
+    } else if (!checked) {
+        const newHours = { ...hours.value }
+        delete newHours[day]
+        hours.value = newHours
+    }
+}
+
+const updateHours = (day, type, value) => {
+    if (!hours.value[day]) {
+        hours.value[day] = { open: '09:00', close: '17:00' }
+    }
+    hours.value[day][type] = value
+}
+
+
+const onSubmit = form.handleSubmit((values) => {
+    values.is_always_open = values.is_always_open === 'true'
+    const businessHours = values.is_always_open === true
+        ? {}
+        :
+        Object.keys(selectedDays.value)
+            .filter(day => selectedDays.value[day])
+            .reduce((acc, day) => {
+                acc[day] = hours.value[day]
+                return acc
+            }, {})
+    const finalValues = {
+        ...values,
+        hours: businessHours,
+        holidays: holidays
+    }
+    props.submitForm(finalValues)
+})
+
+// Watch for initial values
+watch(
+    () => props.initialValues,
+    (newValues) => {
+        if (!newValues || Object.keys(newValues).length === 0) return
+        // Set business hours if provided
+        newValues.is_always_open = newValues.is_always_open.toString()
+        if (newValues.is_always_open === 'false') {
+            hours.value = newValues.hours || {}
+            selectedDays.value = Object.keys(hours.value).reduce((acc, day) => {
+                acc[day] = true
+                return acc
+            }, {})
+        }
+        // Set other form values
+        form.setValues(newValues)
+        holidays.length = 0
+        holidays.push(...(newValues.holidays || []))
+    },
+    { deep: true }
+)
+
+</script>

frontend/src/components/admin/business_hours/CreateOrEditBusinessHours.vue

@@ -0,0 +1,91 @@
+<template>
+    <div class="mb-5">
+        <CustomBreadcrumb :links="breadcrumbLinks" />
+    </div>
+    <Spinner v-if="isLoading"></Spinner>
+    <BusinessHoursForm :initial-values="businessHours" :submitForm="submitForm" :isNewForm="isNewForm"
+        :class="{ 'opacity-50 transition-opacity duration-300': isLoading }" :isLoading="formLoading" />
+</template>
+
+<script setup>
+import { onMounted, ref, computed } from 'vue'
+import api from '@/api'
+import BusinessHoursForm from './BusinessHoursForm.vue'
+import { useRouter } from 'vue-router'
+import { Spinner } from '@/components/ui/spinner'
+import { CustomBreadcrumb } from '@/components/ui/breadcrumb'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import { useEmitter } from '@/composables/useEmitter'
+import { handleHTTPError } from '@/utils/http'
+
+const businessHours = ref({})
+const emitter = useEmitter()
+const isLoading = ref(false)
+const formLoading = ref(false)
+const router = useRouter()
+const props = defineProps({
+    id: {
+        type: String,
+        required: false
+    }
+})
+
+const submitForm = async (values) => {
+    try {
+        formLoading.value = true
+        if (props.id) {
+            await api.updateBusinessHours(props.id, values)
+            emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+                title: 'Success',
+                description: 'Business hours updated successfully',
+            })
+        } else {
+            await api.createBusinessHours(values)
+            emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+                title: 'Success',
+                description: 'Business hours created successfully',
+            })
+            router.push('/admin/business-hours')
+        }
+    } catch (error) {
+        emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+            title: 'Could not save business hours',
+            variant: 'destructive',
+            description: handleHTTPError(error).message
+        })
+    } finally {
+        formLoading.value = false
+    }
+}
+
+const breadCrumLabel = () => {
+    return props.id ? 'Edit' : 'New'
+}
+
+const isNewForm = computed(() => {
+    return props.id ? false : true
+})
+
+const breadcrumbLinks = [
+    { path: '/admin/business-hours', label: 'Business hours' },
+    { path: '#', label: breadCrumLabel() }
+]
+
+onMounted(async () => {
+    if (props.id) {
+        try {
+            isLoading.value = true
+            const resp = await api.getBusinessHours(props.id)
+            businessHours.value = resp.data.data
+        } catch (error) {
+            emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+                title: 'Could not fetch business hours',
+                variant: 'destructive',
+                description: handleHTTPError(error).message
+            })
+        } finally {
+            isLoading.value = false
+        }
+    }
+})
+</script>

frontend/src/components/admin/business_hours/dataTableColumns.js

@@ -0,0 +1,47 @@
+import { h } from 'vue'
+import dropdown from './dataTableDropdown.vue'
+import { format } from 'date-fns'
+
+export const columns = [
+    {
+        accessorKey: 'name',
+        header: function () {
+            return h('div', { class: 'text-center' }, 'Name')
+        },
+        cell: function ({ row }) {
+            return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+        }
+    },
+    {
+        accessorKey: 'created_at',
+        header: function () {
+            return h('div', { class: 'text-center' }, 'Created at')
+        },
+        cell: function ({ row }) {
+            return h('div', { class: 'text-center font-medium' }, format(row.getValue('created_at'), 'PPpp'))
+        }
+    },
+    {
+        accessorKey: 'updated_at',
+        header: function () {
+            return h('div', { class: 'text-center' }, 'Updated at')
+        },
+        cell: function ({ row }) {
+            return h('div', { class: 'text-center font-medium' }, format(row.getValue('updated_at'), 'PPpp'))
+        }
+    },
+    {
+        id: 'actions',
+        enableHiding: false,
+        cell: ({ row }) => {
+            const role = row.original
+            return h(
+                'div',
+                { class: 'relative' },
+                h(dropdown, {
+                    role
+                })
+            )
+        }
+    }
+]

frontend/src/components/admin/business_hours/dataTableDropdown.vue

@@ -0,0 +1,52 @@
+<script setup>
+import { MoreHorizontal } from 'lucide-vue-next'
+import {
+    DropdownMenu,
+    DropdownMenuContent,
+    DropdownMenuItem,
+    DropdownMenuTrigger
+} from '@/components/ui/dropdown-menu'
+import { Button } from '@/components/ui/button'
+import { useRouter } from 'vue-router'
+import api from '@/api'
+import { useEmitter } from '@/composables/useEmitter'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+
+const router = useRouter()
+const emit = useEmitter()
+const props = defineProps({
+    role: {
+        type: Object,
+        required: true,
+        default: () => ({
+            id: ''
+        })
+    }
+})
+
+function edit (id) {
+    router.push({ name: 'edit-business-hours', params: { id } })
+}
+
+async function deleteBusinessHours (id) {
+    await api.deleteBusinessHours(id)
+    emit.emit(EMITTER_EVENTS.REFRESH_LIST, {
+        model: 'business_hours'
+    })
+}
+</script>
+
+<template>
+    <DropdownMenu>
+        <DropdownMenuTrigger as-child>
+            <Button variant="ghost" class="w-8 h-8 p-0">
+                <span class="sr-only">Open menu</span>
+                <MoreHorizontal class="w-4 h-4" />
+            </Button>
+        </DropdownMenuTrigger>
+        <DropdownMenuContent>
+            <DropdownMenuItem @click="edit(props.role.id)"> Edit </DropdownMenuItem>
+            <DropdownMenuItem @click="deleteBusinessHours(props.role.id)"> Delete </DropdownMenuItem>
+        </DropdownMenuContent>
+    </DropdownMenu>
+</template>

frontend/src/components/admin/business_hours/formSchema.js

@@ -0,0 +1,13 @@
+import * as z from 'zod'
+
+export const formSchema = z.object({
+    name: z
+        .string({
+            required_error: 'Name is required.'
+        })
+        .min(1, {
+            message: 'Name must be at least 1 character.'
+        }),
+    description: z.string().optional(),
+    is_always_open: z.string().default('true').optional(),
+})

frontend/src/components/admin/common/MenuCard.vue

@@ -1,13 +1,12 @@
 <template>
   <div
-    class="box flex-1 rounded-lg px-8 py-4 transition-shadow duration-170 cursor-pointer hover:bg-muted max-w-80"
-    @click="handleClick"
-  >
-    <div class="flex items-center mb-4">
-      <component :is="icon" size="25" class="mr-2" />
-      <p class="text-lg">{{ title }}</p>
+    class="flex-1 rounded-xl px-6 py-4 border border-muted shadow-md hover:shadow-lg transition-transform duration-200 transform hover:scale-105 cursor-pointer bg-white max-w-80"
+    @click="handleClick">
+    <div class="flex items-center mb-3">
+      <component :is="icon" size="24" class="mr-2 text-primary" />
+      <p class="text-lg font-semibold text-gray-700">{{ title }}</p>
     </div>
-    <p class="text-sm text-muted-foreground">{{ subTitle }}</p>
+    <p class="text-sm text-gray-500">{{ subTitle }}</p>
   </div>
 </template>
 
@@ -15,18 +14,9 @@
 import { defineProps, defineEmits } from 'vue'
 
 const props = defineProps({
-  title: {
-    type: String,
-    required: true
-  },
-  subTitle: {
-    type: String,
-    required: true
-  },
-  icon: {
-    type: Function,
-    required: true
-  },
+  title: String,
+  subTitle: String,
+  icon: Function,
   onClick: {
     type: Function,
     default: null
@@ -36,9 +26,7 @@ const props = defineProps({
 const emit = defineEmits(['click'])
 
 const handleClick = () => {
-  if (props.onClick) {
-    props.onClick()
-  }
+  if (props.onClick) props.onClick()
   emit('click')
 }
 </script>

frontend/src/components/admin/common/PageHeader.vue

@@ -1,6 +1,6 @@
 <template>
-  <div class="flex flex-col space-y-1">
-    <span class="text-2xl">{{ title }}</span>
+  <div class="flex flex-col space-y-1 border-b pb-3 mb-5 border-gray-200">
+    <span class="font-semibold text-2xl">{{ title }}</span>
     <p class="text-muted-foreground text-lg">{{ description }}</p>
   </div>
 </template>

frontend/src/components/admin/conversation/Conversation.vue

@@ -1,55 +0,0 @@
-<template>
-  <div>
-    <div class="mb-5">
-      <PageHeader title="Conversation" description="Manage conversation settings" />
-    </div>
-    <div class="flex space-x-5">
-      <AdminMenuCard v-for="card in cards" :key="card.title" :onClick="card.onClick" :title="card.title"
-        :subTitle="card.subTitle" :icon="card.icon">
-      </AdminMenuCard>
-    </div>
-  </div>
-  <router-view></router-view>
-</template>
-
-<script setup>
-import { useRouter } from 'vue-router'
-import { Tag, TrendingUp, MessageCircleReply } from 'lucide-vue-next'
-import AdminMenuCard from '@/components/admin/common/MenuCard.vue'
-import PageHeader from '../common/PageHeader.vue'
-
-const router = useRouter()
-
-const navigateToTags = () => {
-  router.push('/admin/conversations/tags')
-}
-
-const navigateToStatus = () => {
-  router.push('/admin/conversations/statuses')
-}
-
-const navigateToCannedResponse = () => {
-  router.push('/admin/conversations/canned-responses')
-}
-
-const cards = [
-  {
-    title: 'Tags',
-    subTitle: 'Manage conversation tags.',
-    onClick: navigateToTags,
-    icon: Tag
-  },
-  {
-    title: 'Canned response',
-    subTitle: 'Manage canned responses.',
-    onClick: navigateToCannedResponse,
-    icon: MessageCircleReply
-  },
-  {
-    title: 'Status',
-    subTitle: 'Manage conversation statuses.',
-    onClick: navigateToStatus,
-    icon: TrendingUp
-  }
-]
-</script>

frontend/src/components/admin/conversation/canned_responses/CannedResponses.vue

@@ -1,11 +1,11 @@
 <template>
-  <div>
+  <PageHeader title="Canned responses" description="Manage canned responses" />
+  <div class="w-8/12">
     <div class="flex justify-between mb-5">
-      <PageHeader title="Canned responses" description="Manage canned responses" />
-      <div class="flex justify-end mb-4">
+      <div class="flex justify-end mb-4 w-full">
         <Dialog v-model:open="dialogOpen">
           <DialogTrigger as-child>
-            <Button size="sm">New canned response</Button>
+            <Button class="ml-auto">New canned response</Button>
           </DialogTrigger>
           <DialogContent class="sm:max-w-[625px]">
             <DialogHeader>
@@ -15,7 +15,7 @@
             <CannedResponsesForm @submit="onSubmit">
               <template #footer>
                 <DialogFooter class="mt-7">
-                  <Button type="submit" size="sm">Save Changes</Button>
+                  <Button type="submit">Save Changes</Button>
                 </DialogFooter>
               </template>
             </CannedResponsesForm>

frontend/src/components/admin/conversation/canned_responses/dataTableDropdown.vue

@@ -22,7 +22,7 @@
       <CannedResponsesForm @submit="onSubmit">
         <template #footer>
           <DialogFooter class="mt-7">
-            <Button type="submit" size="sm">Save Changes</Button>
+            <Button type="submit">Save Changes</Button>
           </DialogFooter>
         </template>
       </CannedResponsesForm>

frontend/src/components/admin/conversation/status/Status.vue

@@ -1,12 +1,12 @@
 <template>
-  <div>
+  <PageHeader title="Status" description="Manage conversation statuses" />
+  <div class="w-8/12">
     <div class="flex justify-between mb-5">
-      <PageHeader title="Status" description="Manage conversation statuses" />
-      <div class="flex justify-end mb-4">
-        <Dialog v-model:open="dialogOpen">
-          <DialogTrigger as-child>
-            <Button size="sm">New Status</Button>
-          </DialogTrigger>
+      <div class="flex justify-end mb-4 w-full">
+      <Dialog v-model:open="dialogOpen">
+        <DialogTrigger as-child>
+        <Button class="ml-auto">New Status</Button>
+        </DialogTrigger>
           <DialogContent class="sm:max-w-[425px]">
             <DialogHeader>
               <DialogTitle>New status</DialogTitle>
@@ -15,7 +15,7 @@
             <StatusForm @submit.prevent="onSubmit">
               <template #footer>
                 <DialogFooter class="mt-10">
-                  <Button type="submit" size="sm"> Save changes </Button>
+                  <Button type="submit"> Save changes </Button>
                 </DialogFooter>
               </template>
             </StatusForm>

frontend/src/components/admin/conversation/status/dataTableDropdown.vue

@@ -23,7 +23,7 @@
       <StatusForm @submit.prevent="onSubmit">
         <template #footer>
           <DialogFooter class="mt-10">
-            <Button type="submit" size="sm"> Save changes </Button>
+            <Button type="submit"> Save changes </Button>
           </DialogFooter>
         </template>
       </StatusForm>

frontend/src/components/admin/conversation/tags/Tags.vue

@@ -1,30 +1,32 @@
 <template>
-  <div class="flex justify-between mb-5">
-    <PageHeader title="Tags" description="Manage conversation tags" />
-    <div class="flex justify-end mb-4">
-      <Dialog v-model:open="dialogOpen">
-        <DialogTrigger as-child>
-          <Button size="sm">New Tag</Button>
-        </DialogTrigger>
-        <DialogContent class="sm:max-w-[425px]">
-          <DialogHeader>
-            <DialogTitle>Create new tag</DialogTitle>
-            <DialogDescription> Set tag name. Click save when you're done. </DialogDescription>
-          </DialogHeader>
-          <TagsForm @submit.prevent="onSubmit">
-            <template #footer>
-              <DialogFooter class="mt-10">
-                <Button type="submit" size="sm"> Save changes </Button>
-              </DialogFooter>
-            </template>
-          </TagsForm>
-        </DialogContent>
-      </Dialog>
+  <PageHeader title="Tags" description="Manage conversation tags" />
+  <div class="w-8/12">
+    <div class="flex justify-between mb-5">
+      <div class="flex justify-end mb-4 w-full">
+        <Dialog v-model:open="dialogOpen">
+          <DialogTrigger as-child>
+            <Button class="ml-auto">New Tag</Button>
+          </DialogTrigger>
+          <DialogContent class="sm:max-w-[425px]">
+            <DialogHeader>
+              <DialogTitle>Create new tag</DialogTitle>
+              <DialogDescription> Set tag name. Click save when you're done. </DialogDescription>
+            </DialogHeader>
+            <TagsForm @submit.prevent="onSubmit">
+              <template #footer>
+                <DialogFooter class="mt-10">
+                  <Button type="submit"> Save changes </Button>
+                </DialogFooter>
+              </template>
+            </TagsForm>
+          </DialogContent>
+        </Dialog>
+      </div>
+    </div>
+    <Spinner v-if="isLoading"></Spinner>
+    <div v-else>
+      <DataTable :columns="columns" :data="tags" />
     </div>
-  </div>
-  <Spinner v-if="isLoading"></Spinner>
-  <div v-else>
-    <DataTable :columns="columns" :data="tags" />
   </div>
 </template>
 

frontend/src/components/admin/conversation/tags/dataTableDropdown.vue

@@ -22,7 +22,7 @@
       <TagsForm @submit.prevent="onSubmit">
         <template #footer>
           <DialogFooter class="mt-10">
-            <Button type="submit" size="sm"> Save changes </Button>
+            <Button type="submit"> Save changes </Button>
           </DialogFooter>
         </template>
       </TagsForm>

frontend/src/components/admin/general/General.vue

@@ -1,8 +1,10 @@
 <template>
   <div>
-    <PageHeader title="General" description="General app settings" />
+    <PageHeader title="General" description="Manage general app settings"  />
+  </div>
+  <div class="flex justify-center items-center flex-col w-8/12">
+    <GeneralSettingForm :submitForm="submitForm" :initial-values="initialValues" submitLabel="Save" />
   </div>
-  <GeneralSettingForm :submitForm="submitForm" :initial-values="initialValues" submitLabel="Save" />
 </template>
 
 <script setup>

frontend/src/components/admin/general/GeneralSettingForm.vue

@@ -1,6 +1,6 @@
 <template>
   <Spinner v-if="formLoading"></Spinner>
-  <form @submit="onSubmit" class="space-y-6" :class="{ 'opacity-50 transition-opacity duration-300': formLoading }">
+  <form @submit="onSubmit" class="space-y-6 w-full" :class="{ 'opacity-50 transition-opacity duration-300': formLoading }">
     <FormField v-slot="{ field }" name="site_name">
       <FormItem>
         <FormLabel>Site Name</FormLabel>
@@ -12,11 +12,11 @@
       </FormItem>
     </FormField>
 
-    <FormField v-slot="{ field }" name="lang">
+    <FormField v-slot="{ componentField }" name="lang">
       <FormItem>
         <FormLabel>Language</FormLabel>
         <FormControl>
-          <Select v-bind="field" :modelValue="field.value">
+          <Select v-bind="componentField" :modelValue="componentField.modelValue">
             <SelectTrigger>
               <SelectValue placeholder="Select a language" />
             </SelectTrigger>
@@ -32,6 +32,50 @@
       </FormItem>
     </FormField>
     
+    <FormField v-slot="{ componentField }" name="timezone">
+      <FormItem>
+        <FormLabel>Timezone</FormLabel>
+        <FormControl>
+          <Select v-bind="componentField">
+            <SelectTrigger>
+              <SelectValue placeholder="Select a timezone" />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectGroup>
+                <SelectItem v-for="timezone in timezones" :key="timezone" :value="timezone">
+                  {{ timezone }}
+                </SelectItem>
+              </SelectGroup>
+            </SelectContent>
+          </Select>
+        </FormControl>
+        <FormDescription>Default timezone.</FormDescription>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
+    <FormField v-slot="{ componentField }" name="business_hours_id">
+      <FormItem>
+        <FormLabel>Business hours</FormLabel>
+        <FormControl>
+          <Select v-bind="componentField">
+            <SelectTrigger>
+              <SelectValue placeholder="Select business hours" />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectGroup>
+                <SelectItem v-for="bh in businessHours" :key="bh.id" :value="bh.id">
+                  {{ bh.name }}
+                </SelectItem>
+              </SelectGroup>
+            </SelectContent>
+          </Select>
+        </FormControl>
+        <FormDescription>Default business hours.</FormDescription>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
     <FormField v-slot="{ field }" name="root_url">
       <FormItem>
         <FormLabel>Root URL</FormLabel>
@@ -92,12 +136,12 @@
         <FormMessage />
       </FormItem>
     </FormField>
-    <Button type="submit" size="sm" :isLoading="isLoading"> {{ submitLabel }} </Button>
+    <Button type="submit" :isLoading="isLoading"> {{ submitLabel }} </Button>
   </form>
 </template>
 
 <script setup>
-import { watch, ref } from 'vue'
+import { watch, ref, onMounted } from 'vue'
 import { Button } from '@/components/ui/button'
 import { useForm } from 'vee-validate'
 import { toTypedSchema } from '@vee-validate/zod'
@@ -130,10 +174,13 @@ import { Input } from '@/components/ui/input'
 import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
 import { useEmitter } from '@/composables/useEmitter'
 import { handleHTTPError } from '@/utils/http'
+import api from '@/api'
 
 const emitter = useEmitter()
+const timezones = Intl.supportedValuesOf('timeZone')
 const isLoading = ref(false)
 const formLoading = ref(true)
+const businessHours = ref({})
 const props = defineProps({
   initialValues: {
     type: Object,
@@ -154,6 +201,36 @@ const form = useForm({
   validationSchema: toTypedSchema(formSchema)
 })
 
+onMounted(() => {
+  fetchBusinessHours()
+})
+
+const fetchBusinessHours = async () => {
+  try {
+    const response = await api.getAllBusinessHours()
+    // Convert business hours id to string
+    response.data.data.forEach(bh => {
+      bh.id = bh.id.toString()
+    })
+    businessHours.value = response.data.data
+  } catch (error) {
+    // If unauthorized (no permission), show a toast message.
+    if (error.response.status === 403) {
+      emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+        title: 'Unauthorized',
+        variant: 'destructive',
+        description: 'You do not have permission to view business hours.'
+      })
+    } else {
+      emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+        title: 'Could not fetch business hours',
+        variant: 'destructive',
+        description: handleHTTPError(error).message
+      })
+    }
+  }
+}
+
 const onSubmit = form.handleSubmit(async (values) => {
   try {
     isLoading.value = true
@@ -176,9 +253,15 @@ const onSubmit = form.handleSubmit(async (values) => {
 watch(
   () => props.initialValues,
   (newValues) => {
+    if (Object.keys(newValues).length === 0) {
+      return
+    }
+    // Convert business hours id to string
+    if (newValues.business_hours_id)
+      newValues.business_hours_id = newValues.business_hours_id.toString()
     form.setValues(newValues)
     formLoading.value = false
   },
-  { deep: true }
+  { deep: true, immediate: true }
 )
 </script>

frontend/src/components/admin/general/formSchema.js

@@ -9,20 +9,25 @@ export const formSchema = z.object({
       message: 'Site name must be at least 1 characters.'
     }),
   lang: z.string().optional(),
+  timezone: z.string().optional(),
+  business_hours_id: z.string().optional(),
+  logo_url: z.string().url({
+    message: 'Logo URL must be a valid URL.'
+  }).url().optional(),
   root_url: z
     .string({
       required_error: 'Root URL is required.'
     })
     .url({
       message: 'Root URL must be a valid URL.'
-    }),
+    }).url(),
   favicon_url: z
     .string({
       required_error: 'Favicon URL is required.'
     })
     .url({
       message: 'Favicon URL must be a valid URL.'
-    }),
+    }).url(),
   max_file_upload_size: z
     .number({
       required_error: 'Max upload file size is required.'

frontend/src/components/admin/inbox/EmailInboxForm.vue

@@ -59,7 +59,7 @@
     }"
     @submit="submitForm"
   >
-    <Button type="submit" size="sm" :is-loading="isLoading"> {{ props.submitLabel }} </Button>
+    <Button type="submit" :is-loading="isLoading"> {{ props.submitLabel }} </Button>
   </AutoForm>
 </template>
 

frontend/src/components/admin/inbox/Inbox.vue

@@ -1,18 +1,20 @@
 <template>
-  <div>
-    <div class="flex justify-between mb-5">
-      <PageHeader title="Inboxes" description="Manage your inboxes" />
-      <div class="flex justify-end mb-4">
-        <Button @click="navigateToAddInbox" size="sm"> New inbox </Button>
+  <PageHeader title="Inboxes" description="Manage your inboxes" />
+  <div class="w-8/12">
+    <template v-if="router.currentRoute.value.path === '/admin/inboxes'">
+      <div class="flex justify-between mb-5">
+        <div class="flex justify-end w-full mb-4">
+          <Button @click="navigateToAddInbox"> New inbox </Button>
+        </div>
       </div>
-    </div>
-    <div>
-      <Spinner v-if="isLoading"></Spinner>
-      <DataTable :columns="columns" :data="data" v-else />
-    </div>
-  </div>
-  <div>
-    <router-view></router-view>
+      <div>
+        <Spinner v-if="isLoading"></Spinner>
+        <DataTable :columns="columns" :data="data" v-else />
+      </div>
+    </template>
+    <template v-else>
+      <router-view/>
+    </template>
   </div>
 </template>
 
@@ -99,7 +101,7 @@ const columns = [
   {
     accessorKey: 'updated_at',
     header: function () {
-      return h('div', { class: 'text-center' }, 'Modified at')
+      return h('div', { class: 'text-center' }, 'Updated at')
     },
     cell: function ({ row }) {
       return h('div', { class: 'text-center' }, format(row.getValue('updated_at'), 'PPpp'))

frontend/src/components/admin/inbox/formSchema.js

@@ -42,13 +42,13 @@ export const formSchema = z.object({
     }),
   smtp: z
     .object({
-      host: z.string().describe('Host').default('smtp.yourmailserver.com'),
+      host: z.string().describe('Host').default('smtp.google.com'),
       port: z
         .number({ invalid_type_error: 'Port must be a number.' })
         .min(1, { message: 'Port must be at least 1.' })
         .max(65535, { message: 'Port must be at most 65535.' })
         .describe('Port')
-        .default(25),
+        .default(587),
       username: z.string().describe('Username'),
       password: z.string().describe('Password'),
       max_conns: z

frontend/src/components/admin/notification/NotificationSetting.vue

@@ -1,10 +1,10 @@
 <template>
-    <div>
-        <PageHeader title="Notification" description="Manage notification settings" />
-    </div>
-    <div>
-        <Spinner v-if="formLoading"></Spinner>
-        <NotificationsForm :initial-values="initialValues" :submit-form="submitForm" :isLoading="formLoading" />
+    <PageHeader title="Notifications" description="Manage your email notification settings" />
+    <div class="w-8/12">
+        <div>
+            <Spinner v-if="formLoading"></Spinner>
+            <NotificationsForm :initial-values="initialValues" :submit-form="submitForm" :isLoading="formLoading" />
+        </div>
     </div>
 </template>
 

frontend/src/components/admin/notification/NotificationSettingForm.vue

@@ -1,19 +1,5 @@
 <template>
-    <form @submit="onSmtpSubmit" class="space-y-6"
-        :class="{ 'opacity-50 transition-opacity duration-300': isLoading }">
-
-        <!-- Enabled Field -->
-        <FormField name="enabled" v-slot="{ value, handleChange }">
-            <FormItem>
-                <FormControl>
-                    <div class="flex items-center space-x-2">
-                        <Checkbox :checked="value" @update:checked="handleChange" />
-                        <Label>Enabled</Label>
-                    </div>
-                </FormControl>
-                <FormMessage />
-            </FormItem>
-        </FormField>
+    <form @submit="onSmtpSubmit" class="space-y-6" :class="{ 'opacity-50 transition-opacity duration-300': isLoading }">
 
         <!-- SMTP Host Field -->
         <FormField v-slot="{ componentField }" name="host">
@@ -120,7 +106,8 @@
             <FormItem>
                 <FormLabel>From Email Address</FormLabel>
                 <FormControl>
-                    <Input type="text" placeholder="From email address. e.g. My Support <mysupport@example.com>" v-bind="componentField" />
+                    <Input type="text" placeholder="From email address. e.g. My Support <mysupport@example.com>"
+                        v-bind="componentField" />
                 </FormControl>
                 <FormMessage />
                 <FormDescription>From email address. e.g. My Support &lt;mysupport@example.com&gt;</FormDescription>
@@ -138,7 +125,20 @@
             </FormItem>
         </FormField>
 
-        <Button type="submit" size="sm" :isLoading="isLoading"> {{ submitLabel }} </Button>
+        <!-- Enabled Field -->
+        <FormField name="enabled" v-slot="{ value, handleChange }">
+            <FormItem>
+                <FormControl>
+                    <div class="flex items-center space-x-2">
+                        <Checkbox :checked="value" @update:checked="handleChange" />
+                        <Label>Enabled</Label>
+                    </div>
+                </FormControl>
+                <FormMessage />
+            </FormItem>
+        </FormField>
+
+        <Button type="submit" :isLoading="isLoading"> {{ submitLabel }} </Button>
     </form>
 </template>
 

frontend/src/components/admin/oidc/AddEditOIDC.vue

@@ -50,7 +50,6 @@ const submitForm = async (values) => {
     })
   } finally {
     formLoading.value = false
-
   }
 }
 

frontend/src/components/admin/oidc/OIDC.vue

@@ -1,13 +1,21 @@
 <template>
-  <div class="flex justify-between mb-5">
-    <PageHeader title="OpenID Connect SSO" description="Manage OpenID SSO configurations" />
-    <div>
-      <Button size="sm" @click="navigateToAddOIDC">New OIDC</Button>
-    </div>
-  </div>
-  <div>
-    <Spinner v-if="isLoading"></Spinner>
-    <DataTable :columns="columns" :data="oidc" v-else />
+  <PageHeader title="OpenID Connect" description="Manage OpenID Connect configurations" />
+  <div class="w-8/12">
+    <template v-if="router.currentRoute.value.path === '/admin/oidc'">
+      <div class="flex justify-between mb-5">
+        <div></div>
+        <div>
+          <Button @click="navigateToAddOIDC">New OIDC</Button>
+        </div>
+      </div>
+      <div>
+        <Spinner v-if="isLoading"></Spinner>
+        <DataTable :columns="columns" :data="oidc" v-else />
+      </div>
+    </template>
+    <template v-else>
+      <router-view/>
+    </template>
   </div>
 </template>
 

frontend/src/components/admin/oidc/OIDCForm.vue

@@ -88,7 +88,7 @@
       </FormItem>
     </FormField>
 
-    <Button type="submit" size="sm" :isLoading="isLoading"> {{ submitLabel }} </Button>
+    <Button type="submit" :isLoading="isLoading"> {{ submitLabel }} </Button>
   </form>
 </template>
 

frontend/src/components/admin/oidc/dataTableColumns.js

@@ -38,7 +38,7 @@ export const columns = [
   {
     accessorKey: 'updated_at',
     header: function () {
-      return h('div', { class: 'text-center' }, 'Modified at')
+      return h('div', { class: 'text-center' }, 'Updated at')
     },
     cell: function ({ row }) {
       return h('div', { class: 'text-center' }, format(row.getValue('updated_at'), 'PPpp'))

frontend/src/components/admin/sla/CreateEditSLA.vue

@@ -0,0 +1,91 @@
+<template>
+    <div class="mb-5">
+        <CustomBreadcrumb :links="breadcrumbLinks" />
+    </div>
+    <Spinner v-if="isLoading"></Spinner>
+    <SLAForm :initial-values="slaData" :submitForm="submitForm" :isNewForm="isNewForm"
+        :class="{ 'opacity-50 transition-opacity duration-300': isLoading }" :isLoading="formLoading" />
+</template>
+
+<script setup>
+import { onMounted, ref, computed } from 'vue'
+import api from '@/api'
+import SLAForm from './SLAForm.vue'
+import { useRouter } from 'vue-router'
+import { Spinner } from '@/components/ui/spinner'
+import { CustomBreadcrumb } from '@/components/ui/breadcrumb'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import { useEmitter } from '@/composables/useEmitter'
+import { handleHTTPError } from '@/utils/http'
+
+const slaData = ref({})
+const emitter = useEmitter()
+const isLoading = ref(false)
+const formLoading = ref(false)
+const router = useRouter()
+const props = defineProps({
+    id: {
+        type: String,
+        required: false
+    }
+})
+
+const submitForm = async (values) => {
+    try {
+        formLoading.value = true
+        if (props.id) {
+            await api.updateSLA(props.id, values)
+            emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+                title: 'Success',
+                description: 'SLA updated successfully',
+            })
+        } else {
+            await api.createSLA(values)
+            emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+                title: 'Success',
+                description: 'SLA created successfully',
+            })
+            router.push('/admin/sla')
+        }
+    } catch (error) {
+        emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+            title: 'Could not save SLA',
+            variant: 'destructive',
+            description: handleHTTPError(error).message
+        })
+    } finally {
+        formLoading.value = false
+    }
+}
+
+const breadCrumLabel = () => {
+    return props.id ? 'Edit' : 'New'
+}
+
+const isNewForm = computed(() => {
+    return props.id ? false : true
+})
+
+const breadcrumbLinks = [
+    { path: '/admin/sla', label: 'SLA' },
+    { path: '#', label: breadCrumLabel() }
+]
+
+onMounted(async () => {
+    if (props.id) {
+        try {
+            isLoading.value = true
+            const resp = await api.getSLA(props.id)
+            slaData.value = resp.data.data
+        } catch (error) {
+            emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+                title: 'Could not fetch SLA',
+                variant: 'destructive',
+                description: handleHTTPError(error).message
+            })
+        } finally {
+            isLoading.value = false
+        }
+    }
+})
+</script>

frontend/src/components/admin/sla/SLA.vue

@@ -0,0 +1,65 @@
+<template>
+    <PageHeader title="SLA" description="Manage service level agreements" />
+    <div class="w-8/12">
+        <template v-if="router.currentRoute.value.path === '/admin/sla'">
+            <div class="flex justify-between mb-5">
+                <div></div>
+                <div>
+                    <Button @click="navigateToAddSLA">New SLA</Button>
+                </div>
+            </div>
+            <div>
+                <Spinner v-if="isLoading"></Spinner>
+                <DataTable :columns="columns" :data="slas" v-else />
+            </div>
+        </template>
+        <template v-else>
+            <router-view/>
+        </template>
+    </div>
+</template>
+
+<script setup>
+import { ref, onMounted, onUnmounted } from 'vue'
+import DataTable from '@/components/admin/DataTable.vue'
+import { columns } from './dataTableColumns.js'
+import { Button } from '@/components/ui/button'
+import { useRouter } from 'vue-router'
+import { useEmitter } from '@/composables/useEmitter'
+import PageHeader from '../common/PageHeader.vue'
+import { Spinner } from '@/components/ui/spinner'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import api from '@/api'
+
+const slas = ref([])
+const isLoading = ref(false)
+const router = useRouter()
+const emit = useEmitter()
+
+onMounted(() => {
+    fetchAll()
+    emit.on(EMITTER_EVENTS.REFRESH_LIST, refreshList)
+})
+
+onUnmounted(() => {
+    emit.off(EMITTER_EVENTS.REFRESH_LIST, refreshList)
+})
+
+const refreshList = (data) => {
+    if (data?.model === 'sla') fetchAll()
+}
+
+const fetchAll = async () => {
+    try {
+        isLoading.value = true
+        const resp = await api.getAllSLAs()
+        slas.value = resp.data.data
+    } finally {
+        isLoading.value = false
+    }
+}
+
+const navigateToAddSLA = () => {
+    router.push('/admin/sla/new')
+}
+</script>

frontend/src/components/admin/sla/SLAForm.vue

@@ -0,0 +1,100 @@
+<template>
+    <form @submit="onSubmit" class="space-y-8">
+        <FormField v-slot="{ componentField }" name="name">
+            <FormItem>
+                <FormLabel>Name</FormLabel>
+                <FormControl>
+                    <Input type="text" placeholder="SLA Name" v-bind="componentField" />
+                </FormControl>
+                <FormMessage />
+            </FormItem>
+        </FormField>
+
+        <FormField v-slot="{ componentField }" name="description">
+            <FormItem>
+                <FormLabel>Description</FormLabel>
+                <FormControl>
+                    <Input type="text" placeholder="Describe the SLA" v-bind="componentField" />
+                </FormControl>
+                <FormMessage />
+            </FormItem>
+        </FormField>
+
+        <FormField v-slot="{ componentField }" name="first_response_time">
+            <FormItem>
+                <FormLabel>First response time</FormLabel>
+                <FormControl>
+                    <Input type="text" placeholder="6h" v-bind="componentField" />
+                </FormControl>
+                <FormDescription>
+                    Duration in hours or minutes to respond to a conversation.
+                </FormDescription>
+                <FormMessage />
+            </FormItem>
+        </FormField>
+
+        <FormField v-slot="{ componentField }" name="resolution_time">
+            <FormItem>
+                <FormLabel>Resolution time</FormLabel>
+                <FormControl>
+                    <Input type="text" placeholder="4h" v-bind="componentField" />
+                </FormControl>
+                <FormDescription>
+                    Duration in hours or minutes to resolve a conversation.
+                </FormDescription>
+                <FormMessage />
+            </FormItem>
+        </FormField>
+
+        <Button type="submit" :disabled="isLoading">{{ submitLabel }}</Button>
+    </form>
+</template>
+
+
+<script setup>
+import { watch } from 'vue'
+import { useForm } from 'vee-validate'
+import { toTypedSchema } from '@vee-validate/zod'
+import { formSchema } from './formSchema.js'
+import { Button } from '@/components/ui/button'
+import { FormControl, FormField, FormItem, FormLabel, FormMessage, FormDescription } from '@/components/ui/form'
+import { Input } from '@/components/ui/input'
+
+const props = defineProps({
+    initialValues: {
+        type: Object,
+        required: false
+    },
+    submitForm: {
+        type: Function,
+        required: true
+    },
+    submitLabel: {
+        type: String,
+        required: false,
+        default: () => 'Save'
+    },
+    isLoading: {
+        type: Boolean,
+        required: false
+    },
+})
+
+const form = useForm({
+    validationSchema: toTypedSchema(formSchema),
+    initialValues: props.initialValues
+})
+
+const onSubmit = form.handleSubmit((values) => {
+    props.submitForm(values)
+})
+
+watch(
+    () => props.initialValues,
+    (newValues) => {
+        if (!newValues || Object.keys(newValues).length === 0) return
+        form.setValues(newValues)
+    },
+    { deep: true, immediate: true }
+)
+</script>

frontend/src/components/admin/sla/dataTableColumns.js

@@ -0,0 +1,47 @@
+import { h } from 'vue'
+import dropdown from './dataTableDropdown.vue'
+import { format } from 'date-fns'
+
+export const columns = [
+    {
+        accessorKey: 'name',
+        header: function () {
+            return h('div', { class: 'text-center' }, 'Name')
+        },
+        cell: function ({ row }) {
+            return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+        }
+    },
+    {
+        accessorKey: 'created_at',
+        header: function () {
+            return h('div', { class: 'text-center' }, 'Created at')
+        },
+        cell: function ({ row }) {
+            return h('div', { class: 'text-center font-medium' }, format(row.getValue('created_at'), 'PPpp'))
+        }
+    },
+    {
+        accessorKey: 'updated_at',
+        header: function () {
+            return h('div', { class: 'text-center' }, 'Updated at')
+        },
+        cell: function ({ row }) {
+            return h('div', { class: 'text-center font-medium' }, format(row.getValue('updated_at'), 'PPpp'))
+        }
+    },
+    {
+        id: 'actions',
+        enableHiding: false,
+        cell: ({ row }) => {
+            const role = row.original
+            return h(
+                'div',
+                { class: 'relative' },
+                h(dropdown, {
+                    role
+                })
+            )
+        }
+    }
+]

frontend/src/components/admin/sla/dataTableDropdown.vue

@@ -0,0 +1,52 @@
+<script setup>
+import { MoreHorizontal } from 'lucide-vue-next'
+import {
+    DropdownMenu,
+    DropdownMenuContent,
+    DropdownMenuItem,
+    DropdownMenuTrigger
+} from '@/components/ui/dropdown-menu'
+import { Button } from '@/components/ui/button'
+import { useRouter } from 'vue-router'
+import api from '@/api'
+import { useEmitter } from '@/composables/useEmitter'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+
+const router = useRouter()
+const emit = useEmitter()
+const props = defineProps({
+    role: {
+        type: Object,
+        required: true,
+        default: () => ({
+            id: ''
+        })
+    }
+})
+
+function edit (id) {
+    router.push({ path: `/admin/sla/${id}/edit` })
+}
+
+async function deleteSLA (id) {
+    await api.deleteSLA(id)
+    emit.emit(EMITTER_EVENTS.REFRESH_LIST, {
+        model: 'sla'
+    })
+}
+</script>
+
+<template>
+    <DropdownMenu>
+        <DropdownMenuTrigger as-child>
+            <Button variant="ghost" class="w-8 h-8 p-0">
+                <span class="sr-only">Open menu</span>
+                <MoreHorizontal class="w-4 h-4" />
+            </Button>
+        </DropdownMenuTrigger>
+        <DropdownMenuContent>
+            <DropdownMenuItem @click="edit(props.role.id)"> Edit </DropdownMenuItem>
+            <DropdownMenuItem @click="deleteSLA(props.role.id)"> Delete </DropdownMenuItem>
+        </DropdownMenuContent>
+    </DropdownMenu>
+</template>

frontend/src/components/admin/sla/formSchema.js

@@ -0,0 +1,26 @@
+import * as z from 'zod'
+import { isGoHourMinuteDuration } from '@/utils/strings'
+
+export const formSchema = z.object({
+    name: z
+        .string({
+            required_error: 'Name is required.'
+        })
+        .max(255, {
+            message: 'Name must be at most 255 characters.'
+        }),
+    description: z
+        .string()
+        .max(255, {
+            message: 'Description must be at most 255 characters.'
+        })
+        .optional(),
+    first_response_time: z.string().optional().refine(isGoHourMinuteDuration, {
+        message:
+            'Invalid duration format. Should be a number followed by h (hours), m (minutes).'
+    }),
+    resolution_time: z.string().optional().refine(isGoHourMinuteDuration, {
+        message:
+            'Invalid duration format. Should be a number followed by h (hours), m (minutes).'
+    }),
+})

frontend/src/components/admin/team/Team.vue

@@ -1,61 +0,0 @@
-<template>
-  <div>
-    <div class="mb-5">
-      <PageHeader title="Teams" description="Manage teams, users and roles" />
-    </div>
-    <div class="flex space-x-5">
-      <AdminMenuCard
-        v-for="card in cards"
-        :key="card.title"
-        :onClick="card.onClick"
-        :title="card.title"
-        :subTitle="card.subTitle"
-        :icon="card.icon"
-      >
-      </AdminMenuCard>
-    </div>
-  </div>
-  <router-view></router-view>
-</template>
-
-<script setup>
-import { useRouter } from 'vue-router'
-import { Users, UserRoundCog, User } from 'lucide-vue-next'
-import AdminMenuCard from '@/components/admin/common/MenuCard.vue'
-import PageHeader from '../common/PageHeader.vue'
-
-const router = useRouter()
-
-const navigateToUsers = () => {
-  router.push('/admin/teams/users')
-}
-
-const navigateToTeams = () => {
-  router.push('/admin/teams/teams')
-}
-
-const navigateToRoles = () => {
-  router.push('/admin/teams/roles')
-}
-
-const cards = [
-  {
-    title: 'Users',
-    subTitle: 'Create and manage users.',
-    onClick: navigateToUsers,
-    icon: User
-  },
-  {
-    title: 'Teams',
-    subTitle: 'Create and manage teams.',
-    onClick: navigateToTeams,
-    icon: Users
-  },
-  {
-    title: 'Roles',
-    subTitle: 'Create and manage roles.',
-    onClick: navigateToRoles,
-    icon: UserRoundCog
-  }
-]
-</script>

frontend/src/components/admin/team/roles/EditRole.vue

@@ -45,7 +45,7 @@ onMounted(async () => {
 })
 
 const breadcrumbLinks = [
-  { path: '/admin/teams', label: 'Teams' },
+  
   { path: '/admin/teams/roles', label: 'Roles' },
   { path: '#', label: 'Edit role' }
 ]

frontend/src/components/admin/team/roles/NewRole.vue

@@ -19,7 +19,7 @@ const emitter = useEmitter()
 const router = useRouter()
 const formLoading = ref(false)
 const breadcrumbLinks = [
-  { path: '/admin/teams', label: 'Teams' },
+  
   { path: '/admin/teams/roles', label: 'Roles' },
   { path: '#', label: 'Add role' }
 ]

frontend/src/components/admin/team/roles/RoleForm.vue

@@ -38,7 +38,7 @@
         </FormField>
       </div>
     </div>
-    <Button type="submit" size="sm" :isLoading="isLoading">{{ submitLabel }}</Button>
+    <Button type="submit" :isLoading="isLoading">{{ submitLabel }}</Button>
   </form>
 </template>
 

frontend/src/components/admin/team/roles/Roles.vue

@@ -1,15 +1,17 @@
 <template>
-  <div class="mb-5">
-    <CustomBreadcrumb :links="breadcrumbLinks" />
+  <PageHeader title="Roles" description="Manage roles" />
+  <div class="w-8/12">
+    <div v-if="router.currentRoute.value.path === '/admin/teams/roles'">
+      <div class="flex justify-end mb-5">
+        <Button @click="navigateToAddRole"> New role </Button>
+      </div>
+      <div>
+        <Spinner v-if="isLoading"></Spinner>
+        <DataTable :columns="columns" :data="roles" v-else />
+      </div>
+    </div>
+    <router-view></router-view>
   </div>
-  <div class="flex justify-end mb-5">
-    <Button @click="navigateToAddRole" size="sm"> New role </Button>
-  </div>
-  <div>
-    <Spinner v-if="isLoading"></Spinner>
-    <DataTable :columns="columns" :data="roles" v-else />
-  </div>
-  <router-view></router-view>
 </template>
 
 <script setup>
@@ -25,6 +27,7 @@ import { CustomBreadcrumb } from '@/components/ui/breadcrumb'
 import { Spinner } from '@/components/ui/spinner'
 import { useEmitter } from '@/composables/useEmitter'
 import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import PageHeader from '@/components/admin/common/PageHeader.vue'
 const { toast } = useToast()
 
 const emit = useEmitter()
@@ -32,7 +35,7 @@ const router = useRouter()
 const roles = ref([])
 const isLoading = ref(false)
 const breadcrumbLinks = [
-  { path: '/admin/teams', label: 'Teams' },
+
   { path: '#', label: 'Roles' }
 ]
 

frontend/src/components/admin/team/teams/CreateTeamForm.vue

@@ -19,7 +19,6 @@ const formLoading = ref(false)
 const router = useRouter()
 const emitter = useEmitter()
 const breadcrumbLinks = [
-  { path: '/admin/teams', label: 'Teams' },
   { path: '/admin/teams/teams', label: 'Teams' },
   { path: '/admin/teams/teams/new', label: 'New team' }
 ]
@@ -39,7 +38,7 @@ const createTeam = async (values) => {
     router.push('/admin/teams/teams')
   } catch (error) {
     emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
-      title: 'Something went wrong',
+      title: 'Error',
       variant: 'destructive',
       description: handleHTTPError(error).message
     })

frontend/src/components/admin/team/teams/EditTeamForm.vue

@@ -22,11 +22,18 @@ const formLoading = ref(false)
 const isLoading = ref(false)
 
 const breadcrumbLinks = [
-  { path: '/admin/teams', label: 'Teams' },
+
   { path: '/admin/teams/teams', label: 'Teams' },
   { path: '#', label: 'Edit team' }
 ]
 
+const props = defineProps({
+  id: {
+    type: String,
+    required: true
+  }
+})
+
 const submitForm = (values) => {
   updateTeam(values)
 }
@@ -41,7 +48,7 @@ const updateTeam = async (payload) => {
     })
   } catch (error) {
     emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
-      title: 'Could not update team',
+      title: 'Error',
       variant: 'destructive',
       description: handleHTTPError(error).message
     })
@@ -57,7 +64,7 @@ onMounted(async () => {
     team.value = resp.data.data
   } catch (error) {
     emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
-      title: 'Could not fetch team',
+      title: 'Error',
       variant: 'destructive',
       description: handleHTTPError(error).message
     })
@@ -65,11 +72,4 @@ onMounted(async () => {
     isLoading.value = false
   }
 })
-
-const props = defineProps({
-  id: {
-    type: String,
-    required: true
-  }
-})
 </script>

frontend/src/components/admin/team/teams/TeamDataTableDropdown.vue

@@ -8,9 +8,13 @@ import {
 } from '@/components/ui/dropdown-menu'
 import { Button } from '@/components/ui/button'
 import { useRouter } from 'vue-router'
+import { useEmitter } from '@/composables/useEmitter'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import { handleHTTPError } from '@/utils/http'
+import api from '@/api'
 
 const router = useRouter()
-
+const emit = useEmitter()
 const props = defineProps({
   team: {
     type: Object,
@@ -21,9 +25,28 @@ const props = defineProps({
   }
 })
 
-function editTeam(id) {
+function editTeam (id) {
   router.push({ path: `/admin/teams/teams/${id}/edit` })
 }
+
+async function deleteTeam (id) {
+  try {
+    await api.deleteTeam(id)
+    emitRefreshTeamList()
+  } catch (error) {
+    emit.emit(EMITTER_EVENTS.SHOW_TOAST, {
+      title: 'Error',
+      variant: 'destructive',
+      description: handleHTTPError(error).message
+    })
+  }
+}
+
+const emitRefreshTeamList = () => {
+  emit.emit(EMITTER_EVENTS.REFRESH_LIST, {
+    model: 'team'
+  })
+}
 </script>
 
 <template>
@@ -36,6 +59,7 @@ function editTeam(id) {
     </DropdownMenuTrigger>
     <DropdownMenuContent>
       <DropdownMenuItem @click="editTeam(props.team.id)"> Edit </DropdownMenuItem>
+      <DropdownMenuItem @click="deleteTeam(props.team.id)"> Delete </DropdownMenuItem>
     </DropdownMenuContent>
   </DropdownMenu>
 </template>

frontend/src/components/admin/team/teams/TeamForm.vue

@@ -11,32 +11,93 @@
       </FormItem>
     </FormField>
 
-    <FormField name="auto_assign_conversations" v-slot="{ value, handleChange }">
+    <FormField name="conversation_assignment_type" v-slot="{ componentField }">
       <FormItem>
         <FormControl>
-          <div class="flex items-center space-x-2">
-            <Checkbox :checked="value" @update:checked="handleChange" />
-            <Label>Auto assign conversations</Label>
-          </div>
+          <Select v-bind="componentField">
+            <SelectTrigger>
+              <SelectValue placeholder="Select a assignment type" />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectGroup>
+                <SelectItem v-for="at in assignmentTypes" :key="at" :value="at">
+                  {{ at }}
+                </SelectItem>
+              </SelectGroup>
+            </SelectContent>
+          </Select>
         </FormControl>
-        <FormDescription>Automatically assign new conversations to agents in this team in a round-robin fashion.</FormDescription>
+        <FormDescription>
+          Round robin: Conversations are assigned to team members in a round-robin fashion. <br>
+          Manual: Conversations are manually assigned to team members.
+        </FormDescription>
         <FormMessage />
       </FormItem>
     </FormField>
 
-    <Button type="submit" size="sm" :isLoading="isLoading"> {{ submitLabel }} </Button>
+    <FormField v-slot="{ componentField }" name="timezone">
+      <FormItem>
+        <FormLabel>Timezone</FormLabel>
+        <FormControl>
+          <Select v-bind="componentField">
+            <SelectTrigger>
+              <SelectValue placeholder="Select a timezone" />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectGroup>
+                <SelectItem v-for="timezone in timezones" :key="timezone" :value="timezone">
+                  {{ timezone }}
+                </SelectItem>
+              </SelectGroup>
+            </SelectContent>
+          </Select>
+        </FormControl>
+        <FormDescription>Team's timezone will be used to calculate SLA.</FormDescription>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
+    <FormField v-slot="{ componentField }" name="business_hours_id">
+      <FormItem>
+        <FormLabel>Business hours</FormLabel>
+        <FormControl>
+          <Select v-bind="componentField">
+            <SelectTrigger>
+              <SelectValue placeholder="Select business hours" />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectGroup>
+                <SelectItem v-for="bh in businessHours" :key="bh.id" :value="bh.id">
+                  {{ bh.name }}
+                </SelectItem>
+              </SelectGroup>
+            </SelectContent>
+          </Select>
+        </FormControl>
+        <FormDescription>Default business hours.</FormDescription>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
+    <Button type="submit" :isLoading="isLoading"> {{ submitLabel }} </Button>
   </form>
 </template>
 
 <script setup>
-import { watch } from 'vue'
+import { watch, computed, ref, onMounted } from 'vue'
 import { Button } from '@/components/ui/button'
 import { useForm } from 'vee-validate'
 import { toTypedSchema } from '@vee-validate/zod'
 import { teamFormSchema } from './teamFormSchema.js'
-import { Checkbox } from '@/components/ui/checkbox'
-import { Label } from '@/components/ui/label'
 import { vAutoAnimate } from '@formkit/auto-animate/vue'
+import {
+  Select,
+  SelectContent,
+  SelectGroup,
+  SelectItem,
+  SelectTrigger,
+  SelectValue
+} from '@/components/ui/select'
 import {
   FormControl,
   FormField,
@@ -45,8 +106,18 @@ import {
   FormMessage,
   FormDescription
 } from '@/components/ui/form'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import { useEmitter } from '@/composables/useEmitter'
 import { Input } from '@/components/ui/input'
+import { handleHTTPError } from '@/utils/http'
+import api from '@/api'
 
+const emitter = useEmitter()
+const timezones = computed(() => {
+  return Intl.supportedValuesOf('timeZone')
+})
+const assignmentTypes = ['Round robin', 'Manual']
+const businessHours = ref([])
 const props = defineProps({
   initialValues: {
     type: Object,
@@ -71,6 +142,32 @@ const form = useForm({
   validationSchema: toTypedSchema(teamFormSchema)
 })
 
+onMounted(() => {
+  fetchBusinessHours()
+})
+
+const fetchBusinessHours = async () => {
+  try {
+    const response = await api.getAllBusinessHours()
+    businessHours.value = response.data.data
+  } catch (error) {
+    // If unauthorized (no permission), show a toast message.
+    if (error.response.status === 403) {
+      emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+        title: 'Unauthorized',
+        variant: 'destructive',
+        description: 'You do not have permission to view business hours.'
+      })
+    } else {
+      emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+        title: 'Could not fetch business hours',
+        variant: 'destructive',
+        description: handleHTTPError(error).message
+      })
+    }
+  }
+}
+
 const onSubmit = form.handleSubmit((values) => {
   props.submitForm(values)
 })
@@ -79,6 +176,7 @@ const onSubmit = form.handleSubmit((values) => {
 watch(
   () => props.initialValues,
   (newValues) => {
+    if (Object.keys(newValues).length === 0) return
     form.setValues(newValues)
   },
   { immediate: true }

frontend/src/components/admin/team/teams/Teams.vue

@@ -1,23 +1,25 @@
 <template>
-  <div class="mb-5">
-    <CustomBreadcrumb :links="breadcrumbLinks" />
-  </div>
-  <div class="flex justify-end mb-5">
-    <Button @click="navigateToAddTeam" size="sm"> New team </Button>
-  </div>
-  <div>
-    <div>
-      <Spinner v-if="isLoading"></Spinner>
-      <DataTable :columns="columns" :data="data" v-else />
+  <PageHeader title="Teams" description="Manage teams" />
+  <div class="w-8/12">
+    <div v-if="router.currentRoute.value.path === '/admin/teams/teams'">
+      <div class="flex justify-end mb-5">
+        <Button @click="navigateToAddTeam"> New team </Button>
+      </div>
+      <div>
+        <div>
+          <Spinner v-if="isLoading"></Spinner>
+          <DataTable :columns="columns" :data="data" v-else />
+        </div>
+      </div>
     </div>
-  </div>
-  <div>
-    <router-view></router-view>
+    <template v-else>
+        <router-view></router-view>
+    </template>
   </div>
 </template>
 
 <script setup>
-import { ref, onMounted } from 'vue'
+import { ref, onMounted, onUnmounted } from 'vue'
 import { handleHTTPError } from '@/utils/http'
 import { columns } from '@/components/admin/team/teams/TeamsDataTableColumns.js'
 import { useToast } from '@/components/ui/toast/use-toast'
@@ -25,14 +27,18 @@ import { Button } from '@/components/ui/button'
 import { CustomBreadcrumb } from '@/components/ui/breadcrumb'
 import DataTable from '@/components/admin/DataTable.vue'
 import api from '@/api'
+import PageHeader from '@/components/admin/common/PageHeader.vue'
 import { useRouter } from 'vue-router'
 import { Spinner } from '@/components/ui/spinner'
+import { useEmitter } from '@/composables/useEmitter'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
 
 const breadcrumbLinks = [
-  { path: '/admin/teams', label: 'Teams' },
+  
   { path: '/admin/teams/', label: 'Teams' }
 ]
 
+const emit = useEmitter()
 const router = useRouter()
 const data = ref([])
 const isLoading = ref(false)
@@ -45,7 +51,7 @@ const getData = async () => {
     data.value = response.data.data
   } catch (error) {
     toast({
-      title: 'Could not fetch teams.',
+      title: 'Error',
       variant: 'destructive',
       description: handleHTTPError(error).message
     })
@@ -58,7 +64,24 @@ const navigateToAddTeam = () => {
   router.push('/admin/teams/teams/new')
 }
 
+const listenForRefresh = () => {
+  emit.on(EMITTER_EVENTS.REFRESH_LIST, (event) => {
+    if (event.model === 'team') {
+      getData()
+    }
+  })
+}
+
+const removeListeners = () => {
+  emit.off(EMITTER_EVENTS.REFRESH_LIST)
+}
+
 onMounted(async () => {
   getData()
+  listenForRefresh()
+})
+
+onUnmounted(() => {
+  removeListeners()
 })
 </script>

frontend/src/components/admin/team/teams/TeamsDataTableColumns.js

@@ -15,7 +15,7 @@ export const columns = [
   {
     accessorKey: 'updated_at',
     header: function () {
-      return h('div', { class: 'text-center' }, 'Modified at')
+      return h('div', { class: 'text-center' }, 'Updated at')
     },
     cell: function ({ row }) {
       return h(

frontend/src/components/admin/team/teams/teamFormSchema.js

@@ -8,5 +8,7 @@ export const teamFormSchema = z.object({
     .min(2, {
       message: 'Team name must be at least 2 characters.'
     }),
-  auto_assign_conversations: z.boolean().optional()
+  conversation_assignment_type: z.string({ required_error: 'Conversation assignment type is required.' }),
+  business_hours_id : z.number({ required_error: 'Business hours is required.' }),
+  timezone: z.string().optional(),
 })

frontend/src/components/admin/team/users/AddUserForm.vue

@@ -18,7 +18,6 @@ const { toast } = useToast()
 const router = useRouter()
 const formLoading = ref(false)
 const breadcrumbLinks = [
-  { path: '/admin/teams', label: 'Teams' },
   { path: '/admin/teams/users', label: 'Users' },
   { path: '#', label: 'Add user' }
 ]

frontend/src/components/admin/team/users/EditUserForm.vue

@@ -22,7 +22,7 @@ const formLoading = ref(false)
 const emitter = useEmitter()
 
 const breadcrumbLinks = [
-  { path: '/admin/teams', label: 'Teams' },
+  
   { path: '/admin/teams/users', label: 'Users' },
   { path: '#', label: 'Edit user' }
 ]

frontend/src/components/admin/team/users/UserForm.vue

@@ -73,7 +73,7 @@
       </FormItem>
     </FormField>
 
-    <Button type="submit" size="sm" :isLoading="isLoading"> {{ submitLabel }} </Button>
+    <Button type="submit" :isLoading="isLoading"> {{ submitLabel }} </Button>
   </form>
 </template>
 

frontend/src/components/admin/team/users/UsersCard.vue

@@ -1,15 +1,19 @@
 <template>
-  <div class="mb-5">
-    <CustomBreadcrumb :links="breadcrumbLinks" />
+  <PageHeader title="Users" description="Manage users" />
+  <div class="w-8/12">
+    <div v-if="router.currentRoute.value.path === '/admin/teams/users'">
+      <div class="flex justify-end mb-5">
+        <Button @click="navigateToAddUser"> New user </Button>
+      </div>
+      <div>
+        <Spinner v-if="isLoading"></Spinner>
+        <DataTable :columns="columns" :data="data" v-else />
+      </div>
+    </div>
+    <template v-else>
+      <router-view></router-view>
+    </template>
   </div>
-  <div class="flex justify-end mb-5">
-    <Button @click="navigateToAddUser" size="sm"> New user </Button>
-  </div>
-  <div>
-    <Spinner v-if="isLoading"></Spinner>
-    <DataTable :columns="columns" :data="data" v-else />
-  </div>
-  <router-view></router-view>
 </template>
 
 <script setup>
@@ -22,6 +26,7 @@ import { useToast } from '@/components/ui/toast/use-toast'
 import { useRouter } from 'vue-router'
 import { useEmitter } from '@/composables/useEmitter'
 import { CustomBreadcrumb } from '@/components/ui/breadcrumb'
+import PageHeader from '@/components/admin/common/PageHeader.vue'
 import { Spinner } from '@/components/ui/spinner'
 import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
 import api from '@/api'
@@ -32,7 +37,7 @@ const isLoading = ref(false)
 const data = ref([])
 const emit = useEmitter()
 const breadcrumbLinks = [
-  { path: '/admin/teams', label: 'Teams' },
+  
   { path: '#', label: 'Users' }
 ]
 

frontend/src/components/admin/team/users/UsersDataTableColumns.js

@@ -33,7 +33,7 @@ export const columns = [
   {
     accessorKey: 'updated_at',
     header: function () {
-      return h('div', { class: 'text-center' }, 'Modified at')
+      return h('div', { class: 'text-center' }, 'Updated at')
     },
     cell: function ({ row }) {
       return h(

frontend/src/components/admin/templates/TemplateForm.vue

@@ -4,24 +4,37 @@
       <FormItem v-auto-animate>
         <FormLabel>Name</FormLabel>
         <FormControl>
-          <Input type="text" placeholder="Template name" v-bind="componentField" />
+          <Input type="text" placeholder="Template name" v-bind="componentField" :disabled="!isOutgoingTemplate" />
         </FormControl>
         <FormMessage />
       </FormItem>
     </FormField>
 
+    <div v-if="!isOutgoingTemplate">
+      <FormField v-slot="{ componentField }" name="subject">
+        <FormItem>
+          <FormLabel>Subject</FormLabel>
+          <FormControl>
+            <Input type="text" placeholder="Subject for email" v-bind="componentField" />
+          </FormControl>
+          <FormMessage />
+        </FormItem>
+      </FormField>
+    </div>
+
     <FormField v-slot="{ componentField, handleChange }" name="body">
       <FormItem>
         <FormLabel>Body</FormLabel>
         <FormControl>
           <CodeEditor v-model="componentField.modelValue" @update:modelValue="handleChange"></CodeEditor>
         </FormControl>
-        <FormDescription>{{ `Make sure the template has \{\{ template "content" . \}\}` }}</FormDescription>
+        <FormDescription v-if="isOutgoingTemplate">{{ `Make sure the template has \{\{ template "content" . \}\}` }}
+        </FormDescription>
         <FormMessage />
       </FormItem>
     </FormField>
 
-    <FormField name="is_default" v-slot="{ value, handleChange }">
+    <FormField name="is_default" v-slot="{ value, handleChange }" v-if="isOutgoingTemplate">
       <FormItem>
         <FormControl>
           <div class="flex items-center space-x-2">
@@ -34,12 +47,12 @@
       </FormItem>
     </FormField>
 
-    <Button type="submit" size="sm" :isLoading="isLoading"> {{ submitLabel }} </Button>
+    <Button type="submit" :isLoading="isLoading"> {{ submitLabel }} </Button>
   </form>
 </template>
 
 <script setup>
-import { watch } from 'vue'
+import { watch, computed } from 'vue'
 import { Button } from '@/components/ui/button'
 import { useForm } from 'vee-validate'
 import { toTypedSchema } from '@vee-validate/zod'
@@ -85,6 +98,10 @@ const onSubmit = form.handleSubmit((values) => {
   props.submitForm(values)
 })
 
+const isOutgoingTemplate = computed(() => {
+  return props.initialValues?.type === 'email_outgoing'
+})
+
 // Watch for changes in initialValues and update the form.
 watch(
   () => props.initialValues,

frontend/src/components/admin/templates/Templates.vue

@@ -1,30 +1,55 @@
 <template>
-  <div>
-    <div class="flex justify-between mb-5">
-      <PageHeader title="Email Templates" description="Manage outgoing email templates" />
-      <div class="flex justify-end mb-4">
-        <Button @click="navigateToAddTemplate" size="sm"> New template </Button>
+  <PageHeader title="Email templates" description="Manage email templates" />
+  <div class="w-8/12">
+    <template v-if="router.currentRoute.value.path === '/admin/templates'">
+      <div class="flex justify-between mb-5">
+        <div></div>
+        <div class="flex justify-end mb-4">
+          <Button @click="navigateToAddTemplate"> New template </Button>
+        </div>
       </div>
-    </div>
-    <div>
-      <Spinner v-if="isLoading"></Spinner>
-      <DataTable :columns="columns" :data="templates" />
-    </div>
+      <div>
+        <Spinner v-if="isLoading"></Spinner>
+        <Tabs default-value="email_outgoing" v-model="templateType">
+          <TabsList class="grid w-full grid-cols-2 mb-5">
+            <TabsTrigger value="email_outgoing">Outgoing email templates</TabsTrigger>
+            <TabsTrigger value="email_notification">Email notification templates</TabsTrigger>
+          </TabsList>
+          <TabsContent value="email_outgoing">
+            <DataTable :columns="outgoingEmailTemplatesColumns" :data="templates" />
+          </TabsContent>
+          <TabsContent value="email_notification">
+            <DataTable :columns="emailNotificationTemplates" :data="templates" />
+          </TabsContent>
+        </Tabs>
+      </div>
+    </template>
+    <template v-else>
+      <router-view/>
+    </template>
   </div>
 </template>
 
 <script setup>
-import { ref, onMounted, onUnmounted } from 'vue'
+import { ref, onMounted, onUnmounted, watch } from 'vue'
 import DataTable from '@/components/admin/DataTable.vue'
-import { columns } from '@/components/admin/templates/dataTableColumns.js'
+import { emailNotificationTemplates, outgoingEmailTemplatesColumns } from '@/components/admin/templates/dataTableColumns.js'
 import { Button } from '@/components/ui/button'
 import PageHeader from '@/components/admin/common/PageHeader.vue'
 import { useRouter } from 'vue-router'
 import { Spinner } from '@/components/ui/spinner'
 import { useEmitter } from '@/composables/useEmitter'
 import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import {
+  Tabs,
+  TabsContent,
+  TabsList,
+  TabsTrigger,
+} from '@/components/ui/tabs'
+import { useStorage } from '@vueuse/core'
 import api from '@/api'
 
+const templateType = useStorage('templateType', 'email_outgoing')
 const templates = ref([])
 const isLoading = ref(false)
 const router = useRouter()
@@ -42,7 +67,7 @@ onUnmounted(() => {
 const fetchAll = async () => {
   try {
     isLoading.value = true
-    const resp = await api.getTemplates()
+    const resp = await api.getTemplates(templateType.value)
     templates.value = resp.data.data
   } finally {
     isLoading.value = false
@@ -56,4 +81,8 @@ const refreshList = (data) => {
 const navigateToAddTemplate = () => {
   router.push('/admin/templates/new')
 }
+
+watch(templateType, () => {
+  fetchAll()
+})
 </script>

frontend/src/components/admin/templates/dataTableColumns.js

@@ -2,7 +2,7 @@ import { h } from 'vue'
 import dropdown from './dataTableDropdown.vue'
 import { format } from 'date-fns'
 
-export const columns = [
+export const outgoingEmailTemplatesColumns = [
   {
     accessorKey: 'name',
     header: function () {
@@ -30,7 +30,44 @@ export const columns = [
   {
     accessorKey: 'updated_at',
     header: function () {
-      return h('div', { class: 'text-center' }, 'Modified at')
+      return h('div', { class: 'text-center' }, 'Updated at')
+    },
+    cell: function ({ row }) {
+      return h('div', { class: 'text-center' }, format(row.getValue('updated_at'), 'PPpp'))
+    }
+  },
+  {
+    id: 'actions',
+    enableHiding: false,
+    cell: ({ row }) => {
+      const template = row.original
+      return h(
+        'div',
+        { class: 'relative' },
+        h(dropdown, {
+          template
+        })
+      )
+    }
+  }
+]
+
+
+export const emailNotificationTemplates = [
+  {
+    accessorKey: 'name',
+    header: function () {
+      return h('div', { class: 'text-center' }, 'Name')
+    },
+    cell: function ({ row }) {
+      return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+    }
+  },
+
+  {
+    accessorKey: 'updated_at',
+    header: function () {
+      return h('div', { class: 'text-center' }, 'Updated at')
     },
     cell: function ({ row }) {
       return h('div', { class: 'text-center' }, format(row.getValue('updated_at'), 'PPpp'))

frontend/src/components/admin/templates/dataTableDropdown.vue

@@ -37,7 +37,7 @@ const deleteTemplate = async (id) => {
     })
   } catch (error) {
     emit.emit(EMITTER_EVENTS.SHOW_TOAST, {
-      title: 'Could not delete template',
+      title: 'Error',
       variant: 'destructive',
       description: handleHTTPError(error).message
     })

frontend/src/components/admin/templates/formSchema.js

@@ -1,11 +1,23 @@
-import * as z from 'zod'
+import * as z from 'zod';
 
-export const formSchema = z.object({
-  name: z.string({
-    required_error: 'Template name is required.'
-  }),
-  body: z.string({
-    required_error: 'Template content is required.'
-  }),
-  is_default: z.boolean().optional()
-})
+export const formSchema = z
+  .object({
+    name: z.string({
+      required_error: 'Template name is required.',
+    }),
+    body: z.string({
+      required_error: 'Template content is required.',
+    }),
+    type: z.string().optional(),
+    subject: z.string().optional(),
+    is_default: z.boolean().optional(),
+  })
+  .superRefine((data, ctx) => {
+    if (data.type !== 'email_outgoing' && !data.subject) {
+      ctx.addIssue({
+        path: ['subject'],
+        message: 'Subject is required.',
+        code: z.ZodIssueCode.custom,
+      });
+    }
+  });

frontend/src/components/admin/uploads/LocalFsForm.vue

@@ -34,7 +34,7 @@
         <FormMessage />
       </FormItem>
     </FormField>
-    <Button type="submit" size="sm"> {{ submitLabel }} </Button>
+    <Button type="submit"> {{ submitLabel }} </Button>
   </form>
 </template>
 

frontend/src/components/admin/uploads/S3Form.vue

@@ -121,7 +121,7 @@
         <FormMessage />
       </FormItem>
     </FormField>
-    <Button type="submit" size="sm"> {{ submitLabel }} </Button>
+    <Button type="submit"> {{ submitLabel }} </Button>
   </form>
 </template>
 

frontend/src/components/common/Filter.vue

@@ -1,75 +1,75 @@
 <template>
-  <div v-for="(filter, index) in modelValue" :key="index">
-    <div class="flex items-center space-x-2 mb-2 flex-row justify-between">
-      <div class="w-1/3">
-        <Select v-model="filter.field" @update:modelValue="updateFieldModel(filter, $event)">
-          <SelectTrigger class="w-full">
-            <SelectValue placeholder="Select Field" />
+  <div class="space-y-4">
+    <div v-for="(modelFilter, index) in modelValue" :key="index" class="group flex items-center gap-3">
+      <div class="grid grid-cols-3 gap-2 w-full">
+        <!-- Field -->
+        <Select v-model="modelFilter.field">
+          <SelectTrigger class="bg-transparent hover:bg-slate-100 w-full">
+            <SelectValue placeholder="Field" />
           </SelectTrigger>
           <SelectContent>
             <SelectGroup>
-              <SelectItem v-for="field in fields" :key="field.value" :value="field.value">
+              <SelectItem v-for="field in fields" :key="field.field" :value="field.field">
                 {{ field.label }}
               </SelectItem>
             </SelectGroup>
           </SelectContent>
         </Select>
-      </div>
 
-      <div class="w-1/3">
-        <Select v-model="filter.operator">
-          <SelectTrigger class="w-full">
-            <SelectValue placeholder="Select Operator" />
+        <!-- Operator -->
+        <Select v-model="modelFilter.operator" v-if="modelFilter.field">
+          <SelectTrigger class="bg-transparent hover:bg-slate-100 w-full">
+            <SelectValue placeholder="Operator" />
           </SelectTrigger>
           <SelectContent>
             <SelectGroup>
-              <SelectItem v-for="operator in getFieldOperators(filter.field)" :key="operator.value"
-                :value="operator.value">
-                {{ operator.label }}
+              <SelectItem v-for="op in getFieldOperators(modelFilter)" :key="op" :value="op">
+                {{ op }}
               </SelectItem>
             </SelectGroup>
           </SelectContent>
         </Select>
+
+        <!-- Value -->
+        <div class="w-full" v-if="modelFilter.field && modelFilter.operator">
+          <template v-if="modelFilter.operator !== 'set' && modelFilter.operator !== 'not set'">
+            <Select v-if="getFieldOptions(modelFilter).length > 0" v-model="modelFilter.value">
+              <SelectTrigger class="bg-transparent hover:bg-slate-100">
+                <SelectValue placeholder="Select value" />
+              </SelectTrigger>
+              <SelectContent>
+                <SelectGroup>
+                  <SelectItem v-for="opt in getFieldOptions(modelFilter)" :key="opt.value" :value="opt.value">
+                    {{ opt.label }}
+                  </SelectItem>
+                </SelectGroup>
+              </SelectContent>
+            </Select>
+            <Input v-else v-model="modelFilter.value" class="bg-transparent hover:bg-slate-100" placeholder="Value"
+              type="text" />
+          </template>
+        </div>
       </div>
 
-      <div v-if="getFieldType(filter.field) === 'text'" class="w-1/3">
-        <Input v-model="filter.value" type="text" placeholder="Value" class="w-full" />
-      </div>
-      <div v-else-if="getFieldType(filter.field) === 'select'" class="w-1/3">
-        <Select v-model="filter.value">
-          <SelectTrigger class="w-full">
-            <SelectValue placeholder="Select Value" />
-          </SelectTrigger>
-          <SelectContent>
-            <SelectGroup>
-              <SelectItem v-for="option in getFieldOptions(filter.field)" :key="option.value" :value="option.value">
-                {{ option.label }}
-              </SelectItem>
-            </SelectGroup>
-          </SelectContent>
-        </Select>
-      </div>
-      <div v-else-if="getFieldType(filter.field) === 'number'" class="w-1/3">
-        <Input v-model="filter.value" type="number" placeholder="Value" class="w-full" />
-      </div>
-      <button v-if="modelValue.length > 1" @click="removeFilter(index)"
-        class="flex items-center justify-center w-3 h-3 rounded-full bg-red-100 hover:bg-red-200 transition-colors">
-        <X class="text-slate-400" />
+      <button v-show="modelValue.length > 1" @click="removeFilter(index)" class="p-1 hover:bg-slate-100 rounded">
+        <X class="w-4 h-4 text-slate-500" />
       </button>
     </div>
-  </div>
-  <div class="flex justify-between mt-4">
-    <Button size="sm" @click="addFilter">Add Filter</Button>
-    <div class="flex justify-end space-x-4">
-      <Button size="sm" @click="applyFilters">Apply</Button>
-      <Button size="sm" @click="clearFilters">Clear</Button>
+
+    <div class="flex items-center justify-between pt-3">
+      <Button variant="ghost" size="sm" @click.prevent="addFilter" class="text-slate-600">
+        <Plus class="w-3 h-3 mr-1" /> Add filter
+      </Button>
+      <div class="flex gap-2" v-if="showButtons">
+        <Button  variant="ghost" @click="clearFilters">Reset</Button>
+        <Button  @click="applyFilters">Apply</Button>
+      </div>
     </div>
   </div>
 </template>
 
-
 <script setup>
-import { computed, onMounted } from 'vue'
+import { computed, onMounted, watch, onUnmounted } from 'vue'
 import {
   Select,
   SelectContent,
@@ -78,7 +78,7 @@ import {
   SelectTrigger,
   SelectValue,
 } from '@/components/ui/select'
-import { X } from 'lucide-vue-next'
+import { Plus, X } from 'lucide-vue-next'
 import { Button } from '@/components/ui/button'
 import { Input } from '@/components/ui/input'
 
@@ -87,29 +87,16 @@ const props = defineProps({
     type: Array,
     required: true,
   },
+  showButtons: {
+    type: Boolean,
+    default: true,
+  },
 })
 
 const emit = defineEmits(['apply', 'clear'])
-const modelValue = defineModel('modelValue', { required: true })
-const operatorsByType = {
-  text: [
-    { label: 'Equals', value: '=' },
-    { label: 'Not Equals', value: '!=' },
-  ],
-  select: [
-    { label: 'Equals', value: '=' },
-    { label: 'Not Equals', value: '!=' },
-  ],
-  number: [
-    { label: 'Equals', value: '=' },
-    { label: 'Not Equals', value: '!=' },
-    { label: 'Greater Than', value: '>' },
-    { label: 'Less Than', value: '<' },
-    { label: 'Greater Than or Equal', value: '>=' },
-    { label: 'Less Than or Equal', value: '<=' },
-  ],
-}
-const createFilter = () => ({ model: '', field: '', operator: '', value: '' })
+const modelValue = defineModel('modelValue', { required: false, default: () => [] })
+
+const createFilter = () => ({ field: '', operator: '', value: '' })
 
 onMounted(() => {
   if (modelValue.value.length === 0) {
@@ -117,46 +104,42 @@ onMounted(() => {
   }
 })
 
-const addFilter = () => {
-  modelValue.value.push(createFilter())
-}
-
-const removeFilter = (index) => {
-  modelValue.value.splice(index, 1)
-}
-
-const applyFilters = () => {
-  if (validFilters.value.length > 0) emit('apply', validFilters.value)
-}
-
-const validFilters = computed(() => {
-  return modelValue.value.filter(filter => filter.field !== "" && filter.operator != "" && filter.value != "")
+onUnmounted(() => {
+  modelValue.value = []
 })
 
+const getModel = (field) => {
+  const fieldConfig = props.fields.find(f => f.field === field)
+  return fieldConfig?.model || ''
+}
+watch(() => modelValue.value, (filters) => {
+  filters.forEach(filter => {
+    if (filter.field && !filter.model) {
+      filter.model = getModel(filter.field)
+    }
+  })
+}, { deep: true })
+
+
+const addFilter = () => modelValue.value.push(createFilter())
+const removeFilter = (index) => modelValue.value.splice(index, 1)
+const applyFilters = () => emit('apply', validFilters.value)
 const clearFilters = () => {
   modelValue.value = []
   emit('clear')
 }
 
-const getFieldOperators = computed(() => (fieldValue) => {
-  const field = props.fields.find(f => f.value === fieldValue)
-  return field ? operatorsByType[field.type] : []
+const validFilters = computed(() => {
+  return modelValue.value.filter(filter => filter.field && filter.operator && filter.value)
 })
 
-const getFieldType = computed(() => (fieldValue) => {
-  const field = props.fields.find(f => f.value === fieldValue)
-  return field ? field.type : 'text'
-})
+const getFieldOptions = (fieldValue) => {
+  const field = props.fields.find(f => f.field === fieldValue.field)
+  return field?.options || []
+}
 
-const getFieldOptions = computed(() => (fieldValue) => {
-  const field = props.fields.find(f => f.value === fieldValue)
-  return field && field.options ? field.options : []
-})
-
-const updateFieldModel = (filter, fieldValue) => {
-  const field = props.fields.find(f => f.value === fieldValue)
-  if (field) {
-    filter.model = field.model
-  }
+const getFieldOperators = (modelFilter) => {
+  const field = props.fields.find(f => f.field === modelFilter.field)
+  return field?.operators || []
 }
 </script>

frontend/src/components/common/SimpleTable.vue

@@ -0,0 +1,53 @@
+<template>
+    <table class="min-w-full divide-y divide-gray-200">
+        <thead class="bg-gray-50">
+            <tr>
+                <th v-for="(header, index) in headers" :key="index" scope="col" class="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">
+                    {{ header }}
+                </th>
+                <th scope="col" class="relative px-6 py-3"></th>
+            </tr>
+        </thead>
+        <tbody class="bg-white divide-y divide-gray-200">
+            <tr v-for="(item, index) in data" :key="index">
+                <td v-for="key in keys" :key="key" class="px-6 py-4 whitespace-nowrap text-sm font-medium text-gray-900">
+                    {{ item[key] }}
+                </td>
+                <td class="px-6 py-4 whitespace-nowrap text-sm text-gray-500">
+                    <Button size="xs" variant="ghost" @click.prevent="deleteItem(item)">
+                        <Trash2 class="h-4 w-4" />
+                    </Button>
+                </td>
+            </tr>
+        </tbody>
+    </table>
+</template>
+
+<script setup>
+import { Trash2 } from 'lucide-vue-next';
+import { defineProps, defineEmits } from 'vue';
+
+defineProps({
+    headers: {
+        type: Array,
+        required: true,
+        default: () => []
+    },
+    keys: {
+        type: Array,
+        required: true,
+        default: () => []
+    },
+    data: {
+        type: Array,
+        required: true,
+        default: () => []
+    }
+});
+
+const emit = defineEmits(['deleteItem']);
+
+function deleteItem(item) {
+    emit('deleteItem', item);
+}
+</script>

frontend/src/components/conversation/Conversation.vue

@@ -2,18 +2,19 @@
   <div class="relative" v-if="conversationStore.messages.data">
 
     <!-- Header -->
-    <div class="px-4 border-b h-[47px] flex items-center justify-between shadow shadow-gray-100">
+    <div class="px-4 border-b h-[44px] flex items-center justify-between">
       <div class="flex items-center space-x-3 text-sm">
-        <div class="font-semibold">
+        <div class="font-medium">
           {{ conversationStore.current.subject }}
         </div>
       </div>
       <div>
         <DropdownMenu>
           <DropdownMenuTrigger>
-            <Badge variant="primary">
-              {{ conversationStore.current.status }}
-            </Badge>
+            <div class="flex items-center space-x-1 cursor-pointer bg-primary px-2 py-1 rounded-md text-sm">
+              <GalleryVerticalEnd size="14" class="text-secondary" />
+                <span class="text-secondary font-medium">{{ conversationStore.current.status }}</span>
+            </div>
           </DropdownMenuTrigger>
           <DropdownMenuContent>
             <DropdownMenuItem v-for="status in statuses" :key="status.name" @click="handleUpdateStatus(status.name)">
@@ -37,13 +38,16 @@
 import { ref, onMounted } from 'vue'
 import { vAutoAnimate } from '@formkit/auto-animate/vue'
 import { useConversationStore } from '@/stores/conversation'
-import { Badge } from '@/components/ui/badge'
+import { Button } from '@/components/ui/button'
 import {
   DropdownMenu,
   DropdownMenuContent,
   DropdownMenuItem,
   DropdownMenuTrigger
 } from '@/components/ui/dropdown-menu'
+import {
+  GalleryVerticalEnd,
+} from 'lucide-vue-next'
 import MessageList from '@/components/message/MessageList.vue'
 import ReplyBox from './ReplyBox.vue'
 import api from '@/api'

frontend/src/components/conversation/list/ConversationList.vue

@@ -1,15 +1,44 @@
 <template>
   <div class="h-screen flex flex-col">
-    <!-- Filters -->
-    <div class="shrink-0">
-      <ConversationListFilters @updateFilters="handleUpdateFilters" />
+
+    <div class="flex justify-between px-2 py-2 w-full">
+      <DropdownMenu>
+        <DropdownMenuTrigger class="cursor-pointer">
+          <Button variant="ghost">
+            {{ conversationStore.getListStatus }}
+            <ChevronDown class="w-4 h-4 ml-2" />
+          </Button>
+        </DropdownMenuTrigger>
+        <DropdownMenuContent>
+          <DropdownMenuItem v-for="status in conversationStore.statusesForSelect" :key="status.value"
+            @click="handleStatusChange(status)">
+            {{ status.label }}
+          </DropdownMenuItem>
+        </DropdownMenuContent>
+      </DropdownMenu>
+      <DropdownMenu>
+        <DropdownMenuTrigger class="cursor-pointer">
+          <Button variant="ghost">
+            {{ conversationStore.getListSortField }}
+            <ChevronDown class="w-4 h-4 ml-2" />
+          </Button>
+        </DropdownMenuTrigger>
+        <DropdownMenuContent>
+          <DropdownMenuItem @click="handleSortChange('oldest')">Oldest</DropdownMenuItem>
+          <DropdownMenuItem @click="handleSortChange('newest')">Newest</DropdownMenuItem>
+          <DropdownMenuItem @click="handleSortChange('started_first')">Started first</DropdownMenuItem>
+          <DropdownMenuItem @click="handleSortChange('started_last')">Started last</DropdownMenuItem>
+          <DropdownMenuItem @click="handleSortChange('waiting_longest')">Waiting longest</DropdownMenuItem>
+          <DropdownMenuItem @click="handleSortChange('next_sla_target')">Next SLA target</DropdownMenuItem>
+          <DropdownMenuItem @click="handleSortChange('priority_first')">Priority first</DropdownMenuItem>
+        </DropdownMenuContent>
+      </DropdownMenu>
     </div>
 
-    <!-- Empty list -->
+    <!-- Empty -->
     <EmptyList class="px-4" v-if="!hasConversations && !hasErrored && !isLoading" title="No conversations found"
       message="Try adjusting filters." :icon="MessageCircleQuestion"></EmptyList>
 
-
     <!-- List -->
     <div class="flex-grow overflow-y-auto">
       <EmptyList class="px-4" v-if="conversationStore.conversations.errorMessage" title="Could not fetch conversations"
@@ -17,12 +46,15 @@
 
       <!-- Items -->
       <div v-else>
-        <ConversationListItem :conversation="conversation" :currentConversation="conversationStore.current"
-          v-for="conversation in conversationStore.sortedConversations" :key="conversation.uuid"
-          :contactFullName="conversationStore.getContactFullName(conversation.uuid)" />
+        <div class="space-y-5 px-2">
+          <ConversationListItem class="mt-2" :conversation="conversation"
+            :currentConversation="conversationStore.current"
+            v-for="conversation in conversationStore.conversationsList" :key="conversation.uuid"
+            :contactFullName="conversationStore.getContactFullName(conversation.uuid)" />
+        </div>
       </div>
 
-      <!-- List skeleton -->
+      <!-- skeleton -->
       <div v-if="isLoading">
         <ConversationListItemSkeleton v-for="index in 10" :key="index" />
       </div>
@@ -46,40 +78,47 @@
 <script setup>
 import { onMounted, computed, onUnmounted } from 'vue'
 import { useConversationStore } from '@/stores/conversation'
-import { MessageCircleQuestion, MessageCircleWarning } from 'lucide-vue-next'
+import { MessageCircleQuestion, MessageCircleWarning, ChevronDown } from 'lucide-vue-next'
 import { Button } from '@/components/ui/button'
+import {
+  DropdownMenu,
+  DropdownMenuContent,
+  DropdownMenuItem,
+  DropdownMenuTrigger,
+} from '@/components/ui/dropdown-menu'
 import EmptyList from '@/components/conversation/list/ConversationEmptyList.vue'
 import ConversationListItem from '@/components/conversation/list/ConversationListItem.vue'
 import ConversationListItemSkeleton from '@/components/conversation/list/ConversationListItemSkeleton.vue'
-import ConversationListFilters from '@/components/conversation/list/ConversationListFilters.vue'
 
 const conversationStore = useConversationStore()
-let listRefreshInterval = null
+let reFetchInterval = null
 
+// Re-fetch conversations list every 30 seconds for any missed updates.
 onMounted(() => {
-  conversationStore.fetchConversationsList()
-  // Refresh list every min.
-  listRefreshInterval = setInterval(() => {
-    conversationStore.fetchConversationsList(false)
-  }, 60000)
+  reFetchInterval = setInterval(() => {
+    conversationStore.reFetchConversationsList(false)
+  }, 30000)
 })
 
 onUnmounted(() => {
-  clearInterval(listRefreshInterval)
+  clearInterval(reFetchInterval)
   conversationStore.clearListReRenderInterval()
 })
 
+const handleStatusChange = (status) => {
+  conversationStore.setListStatus(status.label)
+}
+
+const handleSortChange = (order) => {
+  conversationStore.setListSortField(order)
+}
+
 const loadNextPage = () => {
   conversationStore.fetchNextConversations()
 }
 
-const handleUpdateFilters = (filters) => {
-  console.log("setting ", filters)
-  conversationStore.setConversationListFilters(filters)
-}
-
 const hasConversations = computed(() => {
-  return conversationStore.sortedConversations.length !== 0
+  return conversationStore.conversationsList.length !== 0
 })
 
 const hasErrored = computed(() => {

frontend/src/components/conversation/list/ConversationListFilters.vue

@@ -1,19 +1,12 @@
 <template>
-  <div class="flex justify-between px-2 py-2 border-b w-full">
-    <Tabs v-model="conversationStore.conversations.type">
-      <TabsList class="w-full flex justify-evenly">
-        <TabsTrigger value="assigned" class="w-full">Assigned</TabsTrigger>
-        <TabsTrigger value="unassigned" class="w-full">Unassigned</TabsTrigger>
-        <TabsTrigger value="all" class="w-full">All</TabsTrigger>
-      </TabsList>
-    </Tabs>
+  <div class="flex justify-end px-2 py-2 border-b w-full">
     <Popover v-model:open="open">
       <PopoverTrigger as-child>
         <div class="flex items-center mr-2 relative">
           <span class="absolute inline-flex h-2 w-2 rounded-full bg-primary opacity-75 right-0 bottom-5 z-20"
             v-if="conversationStore.conversations.filters.length > 0" />
           <ListFilter size="27"
-            class="mx-auto cursor-pointer transition-all transform hover:scale-110 hover:bg-secondary hover:bg-opacity-80 p-1 rounded-md z-10"  />
+            class="mx-auto cursor-pointer transition-all transform hover:scale-110 hover:bg-secondary hover:bg-opacity-80 p-1 rounded-md z-10" />
         </div>
       </PopoverTrigger>
       <PopoverContent class="w-[450px]">
@@ -25,10 +18,25 @@
 
 <script setup>
 import { ref, onMounted } from 'vue'
-import { Tabs, TabsList, TabsTrigger } from '@/components/ui/tabs'
+import {
+  DropdownMenu,
+  DropdownMenuContent,
+  DropdownMenuGroup,
+  DropdownMenuItem,
+  DropdownMenuLabel,
+  DropdownMenuPortal,
+  DropdownMenuSeparator,
+  DropdownMenuShortcut,
+  DropdownMenuSub,
+  DropdownMenuSubContent,
+  DropdownMenuSubTrigger,
+  DropdownMenuTrigger,
+} from '@/components/ui/dropdown-menu'
 import { Popover, PopoverContent, PopoverTrigger } from '@/components/ui/popover'
-import { ListFilter } from 'lucide-vue-next'
+import { ListFilter, ChevronDown } from 'lucide-vue-next'
+import { SidebarTrigger } from '@/components/ui/sidebar'
 import { useConversationStore } from '@/stores/conversation'
+import { Button } from '@/components/ui/button'
 import Filter from '@/components/common/Filter.vue'
 import api from '@/api'
 
@@ -44,6 +52,14 @@ onMounted(() => {
   localFilters.value = [...conversationStore.conversations.filters]
 })
 
+const handleStatusChange = (status) => {
+  console.log('status', status)
+}
+
+const handleSortChange = (order) => {
+  console.log('order', order)
+}
+
 const fetchInitialData = async () => {
   const [statusesResp, prioritiesResp] = await Promise.all([
     api.getStatuses(),

frontend/src/components/conversation/list/ConversationListItem.vue

@@ -1,6 +1,6 @@
 <template>
-  <div class="flex items-center cursor-pointer flex-row hover:bg-slate-50"
-    :class="{ 'bg-slate-100': conversation.uuid === currentConversation?.uuid }"
+  <div class="flex items-center cursor-pointer flex-row hover:bg-gray-100 hover:rounded-lg hover:box"
+    :class="{ 'bg-white rounded-lg box': conversation.uuid === currentConversation?.uuid }"
     @click="router.push('/conversations/' + conversation.uuid)">
 
     <div class="pl-3">
@@ -12,7 +12,7 @@
       </Avatar>
     </div>
 
-    <div class="ml-3 w-full border-b pb-2">
+    <div class="ml-3 w-full pb-2">
       <div class="flex justify-between pt-2 pr-3">
         <div>
           <p class="text-xs text-gray-600 flex gap-x-1">
@@ -42,6 +42,10 @@
           </div>
         </div>
       </div>
+      <div class="flex space-x-2 mt-2">
+        <SlaDisplay :dueAt="conversation.first_reply_due_at" :actualAt="conversation.first_reply_at" :label="'FRD'" :showSLAHit="false" />
+        <SlaDisplay :dueAt="conversation.resolution_due_at" :actualAt="conversation.resolved_at" :label="'RD'" :showSLAHit="false" />
+      </div>
     </div>
   </div>
 </template>
@@ -52,6 +56,7 @@ import { useRouter } from 'vue-router'
 import { formatTime } from '@/utils/datetime'
 import { Mail, CheckCheck } from 'lucide-vue-next'
 import { Avatar, AvatarFallback, AvatarImage } from '@/components/ui/avatar'
+import SlaDisplay from '@/components/sla/SlaDisplay.vue'
 
 const router = useRouter()
 const props = defineProps({

frontend/src/components/conversation/sidebar/ConversationInfo.vue

@@ -1,8 +1,17 @@
 <template>
+
+    <div class="flex flex-col gap-1 mb-5">
+        <p class="font-medium">SLA policy</p>
+        <p v-if="conversation.sla_policy_name">
+            {{ conversation.sla_policy_name }}
+        </p>
+        <p v-else>-</p>
+    </div>
+
     <div class="flex flex-col gap-1 mb-5">
         <p class="font-medium">Reference number</p>
         <p>
-            #{{ conversation.reference_number }}
+            {{ conversation.reference_number }}
         </p>
     </div>
     <div class="flex flex-col gap-1 mb-5">
@@ -14,6 +23,7 @@
 
     <div class="flex flex-col gap-1 mb-5">
         <p class="font-medium">First reply at</p>
+        <SlaDisplay :dueAt="conversation.first_reply_due_at" :actualAt="conversation.first_reply_at" />
         <p v-if="conversation.first_reply_at">
             {{ format(conversation.first_reply_at, 'PPpp') }}
         </p>
@@ -22,6 +32,7 @@
 
     <div class="flex flex-col gap-1 mb-5">
         <p class="font-medium">Resolved at</p>
+        <SlaDisplay :dueAt="conversation.resolution_due_at" :actualAt="conversation.resolved_at" />
         <p v-if="conversation.resolved_at">
             {{ format(conversation.resolved_at, 'PPpp') }}
         </p>
@@ -35,10 +46,12 @@
         </p>
         <p v-else>-</p>
     </div>
+
 </template>
 
 <script setup>
 import { format } from 'date-fns'
+import SlaDisplay from '@/components/sla/SlaDisplay.vue'
 defineProps({
     conversation: Object
 })

frontend/src/components/dashboard/DashboardCard.vue

@@ -1,29 +1,27 @@
 <template>
-  <div class="flex gap-x-5">
-    <Card class="w-1/6 box" v-for="(value, key) in counts" :key="key">
-      <CardHeader>
-        <CardTitle class="text-2xl">
-          {{ value }}
-        </CardTitle>
-        <CardDescription>
-          {{ labels[key] }}
-        </CardDescription>
-      </CardHeader>
-    </Card>
+  <div class="flex">
+    <div class="flex flex-col gap-x-5 box p-5 rounded-md space-y-5">
+      <div class="flex items-center space-x-2">
+        <p class="text-2xl">{{title}}</p>
+        <div class="bg-green-100/70 flex items-center space-x-2 px-1 rounded">
+          <span class="blinking-dot"></span>
+          <strong class="uppercase tracking-wider">Live</strong>
+        </div>
+      </div>
+      <div class="flex">
+        <div v-for="(value, key) in counts" :key="key" class="flex flex-col items-center gap-y-2">
+          <span class="text-muted-foreground">{{ labels[key] }}</span>
+          <span class="text-2xl font-medium">{{ value }}</span>
+        </div>
+      </div>
+    </div>
   </div>
 </template>
 
 <script setup>
-import { Card, CardDescription, CardHeader, CardTitle } from '@/components/ui/card'
-
 defineProps({
-  counts: {
-    type: Object,
-    required: true
-  },
-  labels: {
-    type: Object,
-    required: true
-  }
+  counts: { type: Object, required: true },
+  labels: { type: Object, required: true },
+  title: { type: String, required: true }
 })
 </script>

frontend/src/components/dashboard/DashboardGreet.vue

@@ -1,9 +1,9 @@
 <template>
     <div class="flex flex-col space-y-6" v-if="userStore.getFullName">
         <div>
-            <span class="font-medium text-3xl space-y-1">
-                <p>Hi, {{ userStore.getFullName }}</p>
-                <p class="text-sm-muted">🌤️ {{ format(new Date(), 'EEEE, MMMM d, HH:mm a') }}</p>
+            <span class="font-medium text-xl space-y-1">
+                <p class="font-semibold text-2xl">Hi, {{ userStore.getFullName }}</p>
+                <p class="text-muted-foreground text-lg">🌤️ {{ format(new Date(), 'EEEE, MMMM d, HH:mm a') }}</p>
             </span>
         </div>
     </div>