Commit Graph

214 Commits

Author SHA1 Message Date
Abhinav Raut
a4a9a9ccd3 trim feedback length to 1000 chars 2025-09-15 23:29:57 +05:30
Abhinav Raut
6f300bb073 Fix: Contact form displays countries with the same calling code incorrectly.
For example, when a user selects the USA, the form also shows Canada, as both share the +1 calling code.

Rename column from `phone_number_calling_code` to `phone_number_country_code`.

Feat: Show the calling code alongside the country flag in the contact form for the selected country. Previously, only the flag was displayed.
2025-09-14 19:36:30 +05:30
Abhinav Raut
210b8bb53b feat: add support for sending messages as contact
- introduce new permission `messages:write_as_contact` that needs to be set to allow this.
2025-09-13 20:55:04 +05:30
Abhinav Raut
007c332a7d remove font-medium from data table columns in all data tables
- Remove permissions requirement for GET on roles
2025-09-09 23:22:08 +05:30
Abhinav Raut
98492a1869 refactor: use team compact struct for user teams list
- Check for existing email before agent update and raise proper error
2025-09-02 02:00:35 +05:30
Abhinav Raut
12ebe32ba3 return complete contact note by refetching it using GetNote 2025-09-02 00:32:29 +05:30
Abhinav Raut
3ce3c5e0ee store public config in pinia store 2025-09-01 03:20:09 +05:30
Abhinav Raut
9ec96be959 rename AppUpdate component with AdminBanner
- show banner when app restart is required.
- UI changes to admin banner
2025-08-31 20:08:38 +05:30
Abhinav Raut
7d4e7e68c3 update user avatar upload function to accept user by value and improve error logging by logging the user id 2025-08-31 18:48:02 +05:30
Abhinav Raut
5b941fd993 Apply suggestion from @Copilot
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
2025-08-31 18:37:05 +05:30
Abhinav Raut
3f7d151d33 - add getting started flow for new users
- Translate web template pass i18n dependency
- Fix colors in menu card
- Show update description if avaialble in AppUpdate component
- Remvoe i18n from settings as i18n and settings depend on each other to load initial lang.
- Clear inbox password as the update SQL query now returns the config.
- Fetch agents and inboxes from the store instead of directly fetching using axios instance.
2025-08-30 21:30:24 +05:30
Abhinav Raut
a516773b14 feat: add i18n support to web templates
- Add i18n object to template funcMap for direct access
  - Translate all hardcoded strings in CSAT and footer templates
  - Add reusable translation keys to globals.messages
2025-08-30 19:35:00 +05:30
Abhinav Raut
f6d3bd543f refactor: consolidate public config into single endpoint, move settings behind auth
- remove OIDC enabled endpoint
2025-08-30 18:46:37 +05:30
Abhinav Raut
c1c14f7f54 refactor: split converstion list item and conversation into different structs
- Add missing columns in message queries
2025-08-29 00:15:22 +05:30
Abhinav Raut
634fc66e9f Translate welcome to libredesk email subject
- Update all SQL queries to add missing columns

- Update the create conversation API to allow setting the initiator of a conversation. For example, we might want to use this API to create a conversation on behalf of a customer, with the first message coming from the customer instead of the agent. This param allows this.

- Minor refactors and clean up

- Tidy go.mod

- Rename structs to reflect purpose

- Create focus structs for scanning JSON payloads for clarity.
2025-08-28 00:34:56 +05:30
Abhinav Raut
0dec822c1c fix panic due to missing i18n dependency 2025-08-26 01:12:30 +05:30
Abhinav Raut
e0dc0285a4 fix: agents availability status changing to online after doing an email password login even after being Away or in Reassinging Replies status.
This was not affecting OIDC login just email password login
2025-08-19 16:34:15 +05:30
Abhinav Raut
ccc5940dd9 return created message in message fetch API 2025-07-06 19:51:44 +05:30
Abhinav Raut
d2e5d85e3a fix: return created/updated objects in POST/PUT responses with masked secrets
All POST/PUT handlers now return actual database objects instead of `true`
2025-06-20 19:35:09 +05:30
Abhinav Raut
6bb5728665 check csrf only for state-changing methods 2025-06-19 01:53:19 +05:30
Abhinav Raut
9132e11458 refactor return envelope errors from handlers 2025-06-19 00:14:35 +05:30
Abhinav Raut
e70f92d377 remove validation tags from loginRequest struct 2025-06-18 23:58:07 +05:30
Abhinav Raut
1b2a5e4f36 feat: standardize API requests to use JSON instead of form data 2025-06-18 01:30:38 +05:30
Abhinav Raut
c37258fccb feat: API key management for agents, api keys can now be generated for any agent in libredesk allowing programmatic access.
- Added endpoints to generate and revoke API keys for agents.
- Updated user model to include API key fields.
- Update authentication middleware to support API key validation.
- Modified database schema to accommodate API key fields.
- Updated frontend to manage API keys, including generation and revocation.
- Added localization strings for API key related messages.
2025-06-16 23:45:00 +05:30
Abhinav Raut
4b0422d904 Reduce duplicate database conversation fetches by adding a new method EvaluateConversationUpdateRulesByID that accepts only a conversation ID instead of a conversation object, allowing the caller to control the behavior since the caller might already have the conversation object or might want a fresh fetch.
- Return early if user / team is already assigned to a conversation

- rename query get-pending-messages to get-outgoing-pending-messages to reflect purpose.
2025-06-15 12:43:01 +05:30
Abhinav Raut
27aac88f53 update webhook payloads, send reduced payloads showing what changed instead of entire objects 2025-06-14 21:51:11 +05:30
Abhinav Raut
981372ab86 wip webhooks 2025-06-13 02:17:00 +05:30
Abhinav Raut
bc71fcfdc1 fix: add fallback for config typo in message outgoing scan interval key 2025-06-08 14:55:23 +05:30
Abhinav Raut
6487bf9a0a fix: validate and normalize email input in agent creation and update 2025-06-08 10:41:05 +05:30
Abhinav Raut
57d0e90b5f refactors(i18n-keys): use correct keys in vue and go errors
- fix: invalidate agent cache on update / create
2025-06-08 00:59:15 +05:30
Abhinav Raut
5a0e3a8072 refactor: remove unncessary oidc test handler 2025-06-08 00:51:09 +05:30
Abhinav Raut
d95a5f40cf feat: add agent cache in user package
- use cached agent in all middlewares
- fix: race in casbin that gave permission denied error.
- stop loading permissions into casbin on every `Enforce` function call instead cache user permissions in authz package and when permissions change only the load permission as policies atomically.
- sort permissions in get-agents to make the permissions slice comparsion using slices.Equal work
2025-06-07 23:43:21 +05:30
Abhinav Raut
625a08d0aa feat(conversation): add support for nested websocket property updates and broadcast changes for all contact and custom attributes 2025-06-07 18:58:17 +05:30
Abhinav Raut
d532a99771 feat: new package report, move exisiting report code from conversations pkg to report package
- new sla performance overview cards.
2025-06-06 02:07:19 +05:30
Abhinav Raut
f6e2fc1956 feat: allow sending attachments in new conversations
- replace existing combobox selects with common component selectcombobox.vue
2025-06-03 04:03:16 +05:30
Abhinav Raut
506bb91e20 fix: make sla metric timestamps nullable 2025-05-26 03:48:41 +05:30
Abhinav Raut
a84ed1ed32 Allow setting any value for SLA delay duration, replace select with input text
Validations to delay duration
2025-05-26 03:48:41 +05:30
Abhinav Raut
7426a09478 feat: allow setting metric per SLA notification, so admins can set SLA alert per metric or just set to all if they want a notification to be sent for all metrics
- Make sla time fields (first response, next response, resolution) optional, only 1 field is required.
2025-05-26 03:48:41 +05:30
Abhinav Raut
7e8c9962c3 Fixes for next response time sla metric 2025-05-26 03:48:41 +05:30
Abhinav Raut
4c766d8ccb wip: next response metric for sla 2025-05-26 03:48:41 +05:30
Abhinav Raut
a89c3dbe04 fix(agent-availability): skip activity log creation when agent returns online from inactivity as it can spam activity logs. 2025-05-20 00:53:28 +05:30
Abhinav Raut
55ec962003 fix(activity-log): replace RemoteIP with fast-realip pkg for accurate IP retrieval
- Update go version to 1.24.3
2025-05-18 21:48:15 +05:30
Abhinav Raut
f43ab5041e feat(auth): record login time and insert activity log for OIDC login 2025-05-18 12:06:09 +05:30
Abhinav Raut
4ca123e6a1 fix: swapped target and actor, set them correctly 2025-05-16 23:01:24 +05:30
Abhinav Raut
7f1c2c2f11 feat(wip): activity log / audit log
- single table stores acitivites against entities, actors, timestamps, ip addresses and activity description.
- admin page to view, sort and filter activity logs.
- new `activity_logs:manage` permission
2025-05-16 23:01:24 +05:30
Abhinav Raut
07b185050e fix: empty recipients in automated replies
- Make recipients list from the latest message recipients for automated replies
2025-05-11 18:51:34 +05:30
Abhinav Raut
e1b2ec8a4b wip: fix to, bcc, cc handling
- allow agent to set the to address, adds a to address input in the reply box.
- show to, from, bcc and subject in each message
- always use email addresses from message meta instead of querying via get-to-address
- Reorder notification form fields.
- Refactors and adhoc fixes.
2025-05-09 04:30:30 +05:30
Abhinav Raut
3b2d0d049f Merge pull request #69 from jleroy/feature/conversation-last-reply
Add new automations rules filters "Hours since first reply" and "Hours since last reply"
2025-04-17 02:02:00 +05:30
Jonathan Leroy
1c6d03a4c2 Merge branch 'main' into feature/conversation-last-reply 2025-04-16 21:47:54 +02:00
Abhinav Raut
062e0c39da fix[api]: allow all authenticated users to list business hours.
Replaced `perm(..., "business_hours:manage")` with `auth(...)` on
GET /api/v1/business-hours since listing hours isn’t a sensitive action and is required in the general settings tab
2025-04-17 01:16:38 +05:30