Abhinav Raut 2a382d6036 feat: Toggle button for user to reassign replies to conversations if they are away, user status now actually affects the conversation workflow. ...

Online: Conversations are auto-assigned.
Auto-away (inactivity in browser): Marks agent as away without stopping assignment (nothing changes for agent).
Manual away: Prevents new conversations from being assigned. (option available in the sidebar)
Reassign replies: Customer replies unassigns the conversation, returning it to the team inbox / unassigned inbox.

2025-04-04 03:29:16 +05:30

..

models

feat: configurable SLA alerts per SLA.

2025-03-21 23:23:03 +05:30

calculator_test.go

feat: test cases for SLA calculator, string utilities and attachments

2025-03-26 23:57:56 +05:30

calculator.go

fix[sla]: incorrect calculated deadline when SLA minutes ends exact at a working day's closing time.

2025-03-26 23:56:13 +05:30

queries.sql

feat: configurable SLA alerts per SLA.

2025-03-21 23:23:03 +05:30

sla.go

feat: Toggle button for user to reassign replies to conversations if they are away, user status now actually affects the conversation workflow.

2025-04-04 03:29:16 +05:30