Libredesk

Open source, self-hosted customer support desk. Single binary app.

Visit libredesk.io for more info. Check out the Live demo.

CAUTION: This project is currently in alpha. Features and APIs may change and are not yet fully tested.

Features

• Multi Inbox
  Libredesk supports multiple inboxes, letting you manage conversations across teams effortlessly.
• Granular Permissions
  Create custom roles with granular permissions for teams and individual agents.
• Smart Automation
  Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions.
• CSAT Surveys
  Measure customer satisfaction with automated surveys.
• Macros
  Save frequently sent messages as templates. With one click, send saved responses, set tags, and more.
• Smart Organization
  Keep conversations organized with tags, custom statuses for conversations, and snoozing. Find any conversation instantly from the search bar.
• Auto Assignment
  Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria.
• SLA Management
  Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.
• Business Intelligence
  Connect your favorite BI tools like Metabase and create custom dashboards and reports with your support data—without lock-ins.
• AI-Assisted Response Rewrite
  Instantly rewrite responses with AI to make them more friendly, professional, or polished.
• Command Bar
  Opens with a simple shortcut (CTRL+k) and lets you quickly perform actions on conversations.

And more checkout - libredesk.io

Installation

Docker

The latest image is available on DockerHub at libredesk/libredesk:latest

# Download the compose file and sample config file in the current directory.
curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml

# Copy the config.sample.toml to config.toml and edit it as needed.
cp config.sample.toml config.toml

# Edit config.toml and find commented lines containing "docker compose". Replace the values in the lines below those comments with service names instead of IP addresses.

# Run the services in the background.
docker compose up -d

# Setting System user password.
docker exec -it libredesk_app ./libredesk --set-system-user-password

Go to http://localhost:9000 and login with username System and the password you set using the --set-system-user-password command.

See installation docs

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Binary

• Download the latest release and extract the libredesk binary.
• Copy config.sample.toml to config.toml and edit as needed.
• ./libredesk --install to setup the Postgres DB (or --upgrade to upgrade an existing DB. Upgrades are idempotent and running them multiple times have no side effects).
• Run ./libredesk --set-system-user-password to set the password for the System user.
• Run ./libredesk and visit http://localhost:9000 and login with username System and the password you set using the --set-system-user-password command.

See installation docs

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Developers

If you are interested in contributing, refer to the developer setup. The backend is written in Go and the frontend is Vue js 3 with Shadcn for UI components.