mirror of
https://github.com/abhinavxd/libredesk.git
synced 2025-10-23 05:11:57 +00:00
4dee94949d
- Adds FKEY to missing columns - Updates unique partial index on users, to handle the case where a soft deleted user is added again.
493 lines
20 KiB
SQL
493 lines
20 KiB
SQL
CREATE EXTENSION IF NOT EXISTS pg_trgm;
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DROP TYPE IF EXISTS "channels" CASCADE; CREATE TYPE "channels" AS ENUM ('email');
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DROP TYPE IF EXISTS "media_store" CASCADE; CREATE TYPE "media_store" AS ENUM ('s3', 'fs');
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DROP TYPE IF EXISTS "message_type" CASCADE; CREATE TYPE "message_type" AS ENUM ('incoming','outgoing','activity');
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DROP TYPE IF EXISTS "message_sender_type" CASCADE; CREATE TYPE "message_sender_type" AS ENUM ('user','contact');
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DROP TYPE IF EXISTS "message_status" CASCADE; CREATE TYPE "message_status" AS ENUM ('received','sent','failed','pending');
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DROP TYPE IF EXISTS "content_type" CASCADE; CREATE TYPE "content_type" AS ENUM ('text','html');
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DROP TYPE IF EXISTS "sla_status" CASCADE; CREATE TYPE "sla_status" AS ENUM ('active','missed');
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DROP TYPE IF EXISTS "conversation_assignment_type" CASCADE; CREATE TYPE "conversation_assignment_type" AS ENUM ('Round robin','Manual');
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DROP TYPE IF EXISTS "sla_type" CASCADE; CREATE TYPE "sla_type" AS ENUM ('first_response','resolution');
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DROP TYPE IF EXISTS "template_type" CASCADE; CREATE TYPE "template_type" AS ENUM ('email_outgoing', 'email_notification');
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DROP TYPE IF EXISTS "user_type" CASCADE; CREATE TYPE "user_type" AS ENUM ('agent', 'contact');
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DROP TYPE IF EXISTS "ai_provider" CASCADE; CREATE TYPE "ai_provider" AS ENUM ('openai');
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DROP TYPE IF EXISTS "automation_execution_mode" CASCADE; CREATE TYPE "automation_execution_mode" AS ENUM ('all', 'first_match');
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DROP TYPE IF EXISTS "macro_visibility" CASCADE; CREATE TYPE "visibility" AS ENUM ('all', 'team', 'user');
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DROP TABLE IF EXISTS conversation_slas CASCADE;
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CREATE TABLE conversation_slas (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW() NOT NULL,
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updated_at TIMESTAMPTZ DEFAULT NOW() NOT NULL,
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conversation_id BIGINT NOT NULL REFERENCES conversations(id),
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sla_policy_id INT NOT NULL REFERENCES sla_policies(id),
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sla_type sla_type NOT NULL,
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due_at TIMESTAMPTZ NULL,
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met_at TIMESTAMPTZ NULL,
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breached_at TIMESTAMPTZ NULL,
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CONSTRAINT constraint_conversation_slas_unique UNIQUE (sla_policy_id, conversation_id, sla_type)
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);
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DROP TABLE IF EXISTS teams CASCADE;
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CREATE TABLE teams (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"name" TEXT NOT NULL,
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emoji TEXT NULL,
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disabled bool DEFAULT false NOT NULL,
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conversation_assignment_type conversation_assignment_type NOT NULL,
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business_hours_id INT REFERENCES business_hours(id) ON DELETE SET NULL ON UPDATE CASCADE NOT NULL,
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timezone TEXT NULL,
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CONSTRAINT constraint_teams_on_emoji CHECK (length(emoji) <= 1),
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CONSTRAINT constraint_teams_on_name CHECK (length("name") <= 140),
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CONSTRAINT constraint_teams_on_timezone CHECK (length(timezone) <= 50),
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CONSTRAINT constraint_teams_on_name_unique UNIQUE ("name")
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);
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DROP TABLE IF EXISTS users CASCADE;
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CREATE TABLE users (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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type user_type NOT NULL,
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deleted_at TIMESTAMPTZ NULL,
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disabled BOOL DEFAULT FALSE NOT NULL,
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email TEXT NULL,
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first_name TEXT NOT NULL,
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last_name TEXT NULL,
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phone_number TEXT NULL,
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country TEXT NULL,
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"password" VARCHAR(150) NULL,
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avatar_url TEXT NULL,
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roles TEXT[] DEFAULT '{}'::TEXT[] NULL,
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reset_password_token TEXT NULL,
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reset_password_token_expiry TIMESTAMPTZ NULL,
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CONSTRAINT constraint_users_on_country CHECK (LENGTH(country) <= 140),
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CONSTRAINT constraint_users_on_phone_number CHECK (LENGTH(phone_number) <= 20),
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CONSTRAINT constraint_users_on_email_length CHECK (LENGTH(email) <= 320),
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CONSTRAINT constraint_users_on_first_name CHECK (LENGTH(first_name) <= 140),
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CONSTRAINT constraint_users_on_last_name CHECK (LENGTH(last_name) <= 140)
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);
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CREATE UNIQUE INDEX constraint_users_on_email_and_type_unique
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ON users (email, type)
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WHERE deleted_at IS NULL;
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DROP TABLE IF EXISTS contact_channels CASCADE;
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CREATE TABLE contact_channels (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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contact_id INT NOT NULL REFERENCES users(id) ON DELETE CASCADE ON UPDATE CASCADE,
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inbox_id INT NOT NULL REFERENCES inboxes(id) ON DELETE CASCADE ON UPDATE CASCADE,
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identifier TEXT NOT NULL,
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CONSTRAINT constraint_contact_channels_on_identifier CHECK (length(identifier) <= 1000),
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CONSTRAINT constraint_contact_channels_on_inbox_id_and_contact_id_unique UNIQUE (inbox_id, contact_id)
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);
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DROP TABLE IF EXISTS conversation_statuses CASCADE;
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CREATE TABLE conversation_statuses (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"name" TEXT NOT NULL,
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CONSTRAINT constraint_status_on_name_unique UNIQUE ("name")
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);
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DROP TABLE IF EXISTS conversation_priorities CASCADE;
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CREATE TABLE conversation_priorities (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"name" TEXT NOT NULL,
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CONSTRAINT constraint_priority_on_name_unique UNIQUE ("name")
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);
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DROP TABLE IF EXISTS conversations CASCADE;
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CREATE TABLE conversations (
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id BIGSERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"uuid" UUID DEFAULT gen_random_uuid() NOT NULL,
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reference_number BIGSERIAL UNIQUE,
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contact_id INT REFERENCES users(id) ON DELETE SET NULL ON UPDATE CASCADE,
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contact_channel_id INT REFERENCES contact_channels(id) ON DELETE SET NULL ON UPDATE CASCADE,
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assigned_user_id INT REFERENCES users(id) ON DELETE SET NULL ON UPDATE CASCADE,
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assigned_team_id INT REFERENCES teams(id) ON DELETE SET NULL ON UPDATE CASCADE,
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inbox_id INT NOT NULL,
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meta JSONB DEFAULT '{}'::jsonb NOT NULL,
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custom_attributes JSONB DEFAULT '{}'::jsonb NOT NULL,
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assignee_last_seen_at TIMESTAMPTZ DEFAULT NOW(),
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first_reply_at TIMESTAMPTZ NULL,
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closed_at TIMESTAMPTZ NULL,
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resolved_at TIMESTAMPTZ NULL,
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status_id INT REFERENCES conversation_statuses(id),
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priority_id INT REFERENCES conversation_priorities(id),
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sla_policy_id INT REFERENCES sla_policies(id) ON DELETE SET NULL ON UPDATE CASCADE,
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"subject" TEXT NULL,
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last_message_at TIMESTAMPTZ NULL,
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last_message TEXT NULL,
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next_sla_deadline_at TIMESTAMPTZ NULL,
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snoozed_until TIMESTAMPTZ NULL
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);
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DROP TABLE IF EXISTS conversation_messages CASCADE;
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CREATE TABLE conversation_messages (
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id BIGSERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"uuid" UUID DEFAULT gen_random_uuid() NOT NULL,
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"type" message_type NOT NULL,
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status message_status NOT NULL,
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private BOOL NULL,
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conversation_id BIGSERIAL REFERENCES conversations(id) ON DELETE CASCADE ON UPDATE CASCADE,
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content_type content_type NULL,
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"content" TEXT NULL,
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text_content TEXT NULL,
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source_id TEXT NULL,
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sender_id INT REFERENCES users(id) NULL,
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sender_type message_sender_type NOT NULL,
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meta JSONB DEFAULT '{}'::JSONB NULL
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);
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CREATE INDEX idx_conversation_messages_text_content ON conversation_messages
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USING GIN (text_content gin_trgm_ops);
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DROP TABLE IF EXISTS automation_rules CASCADE;
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CREATE TABLE automation_rules (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"name" TEXT NOT NULL,
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description TEXT NULL,
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"type" VARCHAR NOT NULL,
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rules JSONB NULL,
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events TEXT[] DEFAULT '{}'::TEXT[] NOT NULL,
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disabled BOOL DEFAULT false NOT NULL,
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weight INT DEFAULT 0 NOT NULL,
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execution_mode automation_execution_mode DEFAULT 'all' NOT NULL,
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CONSTRAINT constraint_automation_rules_on_name CHECK (length("name") <= 140),
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CONSTRAINT constraint_automation_rules_on_description CHECK (length(description) <= 300)
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);
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DROP TABLE IF EXISTS macros CASCADE;
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CREATE TABLE macros (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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title TEXT NOT NULL,
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actions JSONB DEFAULT '{}'::jsonb NOT NULL,
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visibility macro_visibility NOT NULL,
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message_content TEXT NOT NULL,
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user_id INT REFERENCES users(id) ON DELETE CASCADE ON UPDATE CASCADE,
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team_id INT REFERENCES teams(id) ON DELETE CASCADE ON UPDATE CASCADE,
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usage_count INT DEFAULT 0 NOT NULL,
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CONSTRAINT title_length CHECK (length(title) <= 255),
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CONSTRAINT message_content_length CHECK (length(message_content) <= 1000)
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);
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DROP TABLE IF EXISTS conversation_participants CASCADE;
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CREATE TABLE conversation_participants (
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id BIGSERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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user_id INT REFERENCES users(id) ON DELETE CASCADE ON UPDATE CASCADE NOT NULL,
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conversation_id BIGINT REFERENCES conversations(id) ON DELETE CASCADE ON UPDATE CASCADE,
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CONSTRAINT constraint_conversation_participants_conversation_id_and_user_id_unique UNIQUE (conversation_id, user_id)
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);
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DROP TABLE IF EXISTS inboxes CASCADE;
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CREATE TABLE inboxes (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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deleted_at TIMESTAMPTZ NULL,
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channel "channels" NOT NULL,
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disabled bool DEFAULT false NOT NULL,
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csat_enabled bool DEFAULT false NOT NULL,
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config jsonb DEFAULT '{}'::jsonb NOT NULL,
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"name" VARCHAR(140) NOT NULL,
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"from" VARCHAR(500) NULL,
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);
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DROP TABLE IF EXISTS media CASCADE;
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CREATE TABLE media (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"uuid" uuid DEFAULT gen_random_uuid() NOT NULL,
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store "media_store" NOT NULL,
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filename TEXT NOT NULL,
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content_type TEXT NOT NULL,
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model_id INT NULL,
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model_type TEXT NULL,
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disposition VARCHAR(50) NULL,
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content_id TEXT NULL,
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"size" INT NULL,
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meta jsonb DEFAULT '{}'::jsonb NOT NULL,
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CONSTRAINT constraint_media_on_filename CHECK (length(filename) <= 1000),
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CONSTRAINT constraint_media_on_content_id CHECK (length(content_id) <= 300)
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);
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DROP TABLE IF EXISTS oidc CASCADE;
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CREATE TABLE oidc (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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provider_url TEXT NOT NULL,
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client_id TEXT NOT NULL,
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client_secret TEXT NOT NULL,
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disabled bool DEFAULT false NOT NULL,
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provider VARCHAR NULL,
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"name" TEXT NULL
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);
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DROP TABLE IF EXISTS roles CASCADE;
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CREATE TABLE roles (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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permissions TEXT[] DEFAULT '{}'::TEXT[] NOT NULL,
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"name" TEXT NULL,
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description TEXT NULL
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);
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DROP TABLE IF EXISTS settings CASCADE;
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CREATE TABLE settings (
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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"key" TEXT NOT NULL,
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value jsonb DEFAULT '{}'::jsonb NOT NULL,
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CONSTRAINT settings_key_key UNIQUE ("key")
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);
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CREATE INDEX index_settings_on_key ON settings USING btree ("key");
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DROP TABLE IF EXISTS tags CASCADE;
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CREATE TABLE tags (
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id SERIAL PRIMARY KEY,
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"name" TEXT NOT NULL,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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CONSTRAINT constraint_tags_on_name_unique UNIQUE ("name"),
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CONSTRAINT constraint_tags_on_name CHECK (length("name") <= 140)
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);
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DROP TABLE IF EXISTS team_members CASCADE;
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CREATE TABLE team_members (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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team_id INT REFERENCES teams(id) ON DELETE CASCADE ON UPDATE CASCADE,
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user_id INT REFERENCES users(id) ON DELETE CASCADE ON UPDATE CASCADE NOT NULL,
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emoji TEXT NULL,
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CONSTRAINT constraint_team_members_on_team_id_and_user_id_unique UNIQUE (team_id, user_id),
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CONSTRAINT constraint_team_members_on_emoji CHECK (length(emoji) <= 1)
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);
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DROP TABLE IF EXISTS templates CASCADE;
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CREATE TABLE templates (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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type template_type NOT NULL,
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body TEXT NOT NULL,
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is_default bool DEFAULT false NOT NULL,
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"name" TEXT NOT NULL,
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subject TEXT NULL,
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is_builtin bool DEFAULT false NOT NULL,
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CONSTRAINT constraint_templates_on_name CHECK (length("name") <= 140),
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CONSTRAINT constraint_templates_on_subject CHECK (length(subject) <= 1000)
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);
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CREATE UNIQUE INDEX unique_index_templates_on_is_default_when_is_default_is_true ON templates USING btree (is_default)
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WHERE (is_default = true);
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DROP TABLE IF EXISTS conversation_tags CASCADE;
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CREATE TABLE conversation_tags (
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id BIGSERIAL PRIMARY KEY,
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tag_id INT REFERENCES tags(id) ON DELETE CASCADE ON UPDATE CASCADE,
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conversation_id BIGSERIAL REFERENCES conversations(id) ON DELETE CASCADE ON UPDATE CASCADE,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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CONSTRAINT constraint_conversation_tags_on_conversation_id_and_tag_id_unique UNIQUE (conversation_id, tag_id)
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);
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DROP TABLE IF EXISTS csat_responses CASCADE;
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CREATE TABLE csat_responses (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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uuid UUID DEFAULT gen_random_uuid(),
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conversation_id BIGSERIAL REFERENCES conversations(id) ON DELETE CASCADE ON UPDATE CASCADE,
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assigned_agent_id INT REFERENCES users(id) ON DELETE SET NULL ON UPDATE CASCADE,
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rating INT DEFAULT 0 NOT NULL,
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feedback TEXT NULL,
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response_timestamp TIMESTAMPTZ NULL,
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CONSTRAINT constraint_csat_responses_on_rating CHECK (rating >= 0 AND rating <= 5),
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CONSTRAINT constraint_csat_responses_on_feedback CHECK (length(feedback) <= 1000),
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);
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DROP TABLE IF EXISTS business_hours CASCADE;
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CREATE TABLE business_hours (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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name TEXT NOT NULL,
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description TEXT NULL,
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is_always_open BOOL DEFAULT false NOT NULL,
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hours JSONB NOT NULL,
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holidays JSONB DEFAULT '{}'::jsonb NOT NULL,
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CONSTRAINT constraint_business_hours_on_name CHECK (length(name) <= 140)
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);
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DROP TABLE IF EXISTS sla_policies CASCADE;
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CREATE TABLE sla_policies (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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name TEXT NOT NULL,
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description TEXT NULL,
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first_response_time TEXT NOT NULL,
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resolution_time TEXT NOT NULL,
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CONSTRAINT constraint_sla_policies_on_name CHECK (length(name) <= 140)
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);
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DROP TABLE IF EXISTS views CASCADE;
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CREATE TABLE views (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
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updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
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name TEXT NOT NULL,
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filters JSONB NOT NULL,
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user_id INT NOT NULL REFERENCES users (id) ON DELETE CASCADE,
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CONSTRAINT constraint_views_on_name CHECK (length(name) <= 140)
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);
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DROP TABLE IF EXISTS ai_providers CASCADE;
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CREATE TABLE ai_providers (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ NOT NULL DEFAULT now(),
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updated_at TIMESTAMPTZ NOT NULL DEFAULT now(),
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name TEXT NOT NULL,
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provider ai_provider NOT NULL,
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config JSONB NOT NULL DEFAULT '{}',
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is_default BOOLEAN NOT NULL DEFAULT FALSE,
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CONSTRAINT constraint_ai_providers_on_name CHECK (length(name) <= 140)
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);
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CREATE UNIQUE INDEX unique_index_ai_providers_on_is_default_when_is_default_is_true ON ai_providers USING btree (is_default)
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WHERE (is_default = true);
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CREATE INDEX index_ai_providers_on_name ON ai_providers USING btree (name);
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CREATE TABLE ai_prompts (
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id SERIAL PRIMARY KEY,
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created_at TIMESTAMPTZ NOT NULL DEFAULT now(),
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updated_at TIMESTAMPTZ NOT NULL DEFAULT now(),
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title TEXT NOT NULL,
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key TEXT NOT NULL UNIQUE,
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content TEXT NOT NULL,
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CONSTRAINT constraint_prompts_on_title CHECK (length(title) <= 140),
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CONSTRAINT constraint_prompts_on_key CHECK (length(key) <= 140)
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);
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CREATE INDEX index_ai_prompts_on_key ON ai_prompts USING btree (key);
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INSERT INTO ai_providers
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("name", provider, config, is_default)
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VALUES('openai', 'openai', '{"api_key": ""}'::jsonb, true);
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-- Default AI prompts
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-- TODO: Narrow down the list of prompts.
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INSERT INTO public.ai_prompts ("key", "content", title)
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VALUES
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('make_friendly', 'Modify the text to make it more friendly and approachable.', 'Make Friendly'),
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('make_concise', 'Simplify the text to make it more concise and to the point.', 'Make Concise'),
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('add_empathy', 'Add empathy to the text while retaining the original meaning.', 'Add Empathy'),
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('adjust_positive_tone', 'Adjust the tone of the text to make it sound more positive and reassuring.', 'Adjust Positive Tone'),
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('provide_clear_explanation', 'Rewrite the text to provide a clearer explanation of the issue or solution.', 'Provide Clear Explanation'),
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('add_urgency', 'Modify the text to convey a sense of urgency without being rude.', 'Add Urgency'),
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('make_actionable', 'Rephrase the text to clearly specify the next steps for the customer.', 'Make Actionable'),
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('adjust_neutral_tone', 'Adjust the tone to make it neutral and unbiased.', 'Adjust Neutral Tone'),
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('make_professional', 'Rephrase the text to make it sound more formal and professional and to the point.', 'Make Professional');
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-- Default settings
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INSERT INTO settings ("key", value)
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VALUES
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('app.lang', '"en"'::jsonb),
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('app.root_url', '"http://localhost:9000"'::jsonb),
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('app.logo_url', '"http://localhost:9000/logo.png"'::jsonb),
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('app.site_name', '"My helpdesk"'::jsonb),
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('app.favicon_url', '"http://localhost:9000/favicon.ico"'::jsonb),
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('app.max_file_upload_size', '20'::jsonb),
|
|
('app.allowed_file_upload_extensions', '["*"]'::jsonb),
|
|
('app.timezone', '"Asia/Calcutta"'::jsonb),
|
|
('app.business_hours_id', '""'::jsonb),
|
|
('notification.email.username', '"admin@yourcompany.com"'::jsonb),
|
|
('notification.email.host', '"smtp.gmail.com"'::jsonb),
|
|
('notification.email.port', '587'::jsonb),
|
|
('notification.email.password', '""'::jsonb),
|
|
('notification.email.max_conns', '1'::jsonb),
|
|
('notification.email.idle_timeout', '"5s"'::jsonb),
|
|
('notification.email.wait_timeout', '"5s"'::jsonb),
|
|
('notification.email.auth_protocol', '"plain"'::jsonb),
|
|
('notification.email.email_address', '"admin@yourcompany.com"'::jsonb),
|
|
('notification.email.max_msg_retries', '3'::jsonb),
|
|
('notification.email.enabled', 'false'::jsonb);
|
|
|
|
-- Default conversation priorities
|
|
INSERT INTO conversation_priorities
|
|
("name")
|
|
VALUES('Low');
|
|
INSERT INTO conversation_priorities
|
|
("name")
|
|
VALUES('Medium');
|
|
INSERT INTO conversation_priorities
|
|
("name")
|
|
VALUES('High');
|
|
|
|
-- Default conversation statuses
|
|
INSERT INTO conversation_statuses (name) VALUES
|
|
('Open'),
|
|
('In Progress'),
|
|
('Waiting'),
|
|
('Snoozed'),
|
|
('Resolved'),
|
|
('Closed');
|
|
|
|
-- Default roles
|
|
INSERT INTO
|
|
roles ("name", description, permissions)
|
|
VALUES
|
|
(
|
|
'Agent',
|
|
'Role for all agents with limited access to conversations.',
|
|
'{conversations:read_all,conversations:read_unassigned,conversations:read_assigned,conversations:read_team_inbox,conversations:read,conversations:update_user_assignee,conversations:update_team_assignee,conversations:update_priority,conversations:update_status,conversations:update_tags,messages:read,messages:write,view:manage}'
|
|
);
|
|
|
|
INSERT INTO
|
|
roles ("name", description, permissions)
|
|
VALUES
|
|
(
|
|
'Admin',
|
|
'Role for users who have complete access to everything.',
|
|
'{general_settings:manage,notification_settings:manage,oidc:manage,conversations:read_all,conversations:read_unassigned,conversations:read_assigned,conversations:read_team_inbox,conversations:read,conversations:update_user_assignee,conversations:update_team_assignee,conversations:update_priority,conversations:update_status,conversations:update_tags,messages:read,messages:write,view:manage,status:manage,tags:manage,macros:manage,users:manage,teams:manage,automations:manage,inboxes:manage,roles:manage,reports:manage,templates:manage,business_hours:manage,sla:manage}'
|
|
);
|
|
|
|
|
|
-- Email notification templates
|
|
INSERT INTO public.templates
|
|
("type", body, is_default, "name", subject, is_builtin)
|
|
VALUES('email_notification'::public."template_type", '<p>Hello {{ .agent.full_name }},</p>
|
|
|
|
<p>A new conversation has been assigned to you:</p>
|
|
|
|
<div>
|
|
Reference number: {{.conversation.reference_number }} <br>
|
|
Priority: {{.conversation.priority }}<br>
|
|
Subject: {{.conversation.suject }}
|
|
</div>
|
|
|
|
<p>
|
|
<a href="{{ RootURL }}/inboxes/assigned/conversation/{{ .conversation.uuid }}">View Conversation</a>
|
|
</p>
|
|
|
|
<div >
|
|
Best regards,<br>
|
|
LibreDesk
|
|
</div>', false, 'Conversation assigned', 'New conversation assigned to you', true); |