Files
libredesk/cmd/main.go
Abhinav Raut 67e1230485 feat: agent availability status
New columns in users table to store user availability status.

Websocket pings sets the last active at timestamp, once user stops sending pings (on disconnect) after 5 minutes the user availalbility status changes to offline.

Detects auto away by checking for mouse, keyboard events and sets user status to away.

User can also set their status to away manually from the sidebar.

Migrations for v0.3.0

Minor visual fixes.

Bump version in package.json
2025-02-26 04:34:30 +05:30

278 lines
8.5 KiB
Go

package main
import (
"context"
"fmt"
"log"
"os"
"os/signal"
"sync"
"sync/atomic"
"syscall"
"time"
"github.com/abhinavxd/libredesk/internal/ai"
auth_ "github.com/abhinavxd/libredesk/internal/auth"
"github.com/abhinavxd/libredesk/internal/authz"
businesshours "github.com/abhinavxd/libredesk/internal/business_hours"
"github.com/abhinavxd/libredesk/internal/colorlog"
"github.com/abhinavxd/libredesk/internal/csat"
"github.com/abhinavxd/libredesk/internal/macro"
notifier "github.com/abhinavxd/libredesk/internal/notification"
"github.com/abhinavxd/libredesk/internal/search"
"github.com/abhinavxd/libredesk/internal/sla"
"github.com/abhinavxd/libredesk/internal/view"
"github.com/abhinavxd/libredesk/internal/automation"
"github.com/abhinavxd/libredesk/internal/conversation"
"github.com/abhinavxd/libredesk/internal/conversation/priority"
"github.com/abhinavxd/libredesk/internal/conversation/status"
"github.com/abhinavxd/libredesk/internal/inbox"
"github.com/abhinavxd/libredesk/internal/media"
"github.com/abhinavxd/libredesk/internal/oidc"
"github.com/abhinavxd/libredesk/internal/role"
"github.com/abhinavxd/libredesk/internal/setting"
"github.com/abhinavxd/libredesk/internal/tag"
"github.com/abhinavxd/libredesk/internal/team"
"github.com/abhinavxd/libredesk/internal/template"
"github.com/abhinavxd/libredesk/internal/user"
"github.com/knadh/go-i18n"
"github.com/knadh/koanf/v2"
"github.com/knadh/stuffbin"
"github.com/valyala/fasthttp"
"github.com/zerodha/fastglue"
"github.com/zerodha/logf"
)
var (
ko = koanf.New(".")
ctx = context.Background()
appName = "libredesk"
frontendDir = "frontend/dist"
// Injected at build time.
buildString string
versionString string
)
// App is the global app context which is passed and injected in the http handlers.
type App struct {
fs stuffbin.FileSystem
consts atomic.Value
auth *auth_.Auth
authz *authz.Enforcer
i18n *i18n.I18n
lo *logf.Logger
oidc *oidc.Manager
media *media.Manager
setting *setting.Manager
role *role.Manager
user *user.Manager
team *team.Manager
status *status.Manager
priority *priority.Manager
tag *tag.Manager
inbox *inbox.Manager
tmpl *template.Manager
macro *macro.Manager
conversation *conversation.Manager
automation *automation.Engine
businessHours *businesshours.Manager
sla *sla.Manager
csat *csat.Manager
view *view.Manager
ai *ai.Manager
search *search.Manager
notifier *notifier.Service
// Global state that stores data on an available app update.
update *AppUpdate
sync.Mutex
}
func main() {
// Set up signal handler.
ctx, stop := signal.NotifyContext(context.Background(), os.Interrupt, syscall.SIGINT, syscall.SIGTERM)
defer stop()
// Load command line flags into Koanf.
initFlags()
// Version flag.
if ko.Bool("version") {
fmt.Println(buildString)
os.Exit(0)
}
// Build string injected at build time.
colorlog.Green("Build: %s", buildString)
colorlog.Green("Version: %s", versionString)
// Load the config files into Koanf.
initConfig(ko)
// Init stuffbin fs.
fs := initFS()
// Init DB.
db := initDB()
// Installer.
if ko.Bool("install") {
install(ctx, db, fs, ko.Bool("idempotent-install"), !ko.Bool("yes"))
os.Exit(0)
}
// Set system user password.
if ko.Bool("set-system-user-password") {
setSystemUserPass(ctx, db)
os.Exit(0)
}
// Check if schema is installed.
installed, err := checkSchema(db)
if err != nil {
log.Fatalf("error checking db schema: %v", err)
}
if !installed {
log.Println("database tables are missing. Use the `--install` flag to set up the database schema.")
os.Exit(0)
}
// Upgrade.
if ko.Bool("upgrade") {
upgrade(db, fs, !ko.Bool("yes"))
os.Exit(0)
}
// Check for pending upgrade.
checkPendingUpgrade(db)
// Load app settings from DB into the Koanf instance.
settings := initSettings(db)
loadSettings(settings)
var (
autoAssignInterval = ko.MustDuration("autoassigner.autoassign_interval")
unsnoozeInterval = ko.MustDuration("conversation.unsnooze_interval")
automationWorkers = ko.MustInt("automation.worker_count")
messageOutgoingQWorkers = ko.MustDuration("message.outgoing_queue_workers")
messageIncomingQWorkers = ko.MustDuration("message.incoming_queue_workers")
messageOutgoingScanInterval = ko.MustDuration("message.message_outoing_scan_interval")
slaEvaluationInterval = ko.MustDuration("sla.evaluation_interval")
lo = initLogger(appName)
rdb = initRedis()
constants = initConstants()
i18n = initI18n(fs)
csat = initCSAT(db)
oidc = initOIDC(db, settings)
status = initStatus(db)
priority = initPriority(db)
auth = initAuth(oidc, rdb)
template = initTemplate(db, fs, constants)
media = initMedia(db)
inbox = initInbox(db)
team = initTeam(db)
businessHours = initBusinessHours(db)
user = initUser(i18n, db)
wsHub = initWS(user)
notifier = initNotifier(user)
automation = initAutomationEngine(db)
sla = initSLA(db, team, settings, businessHours)
conversation = initConversations(i18n, sla, status, priority, wsHub, notifier, db, inbox, user, team, media, settings, csat, automation, template)
autoassigner = initAutoAssigner(team, user, conversation)
)
automation.SetConversationStore(conversation)
startInboxes(ctx, inbox, conversation)
go automation.Run(ctx, automationWorkers)
go autoassigner.Run(ctx, autoAssignInterval)
go conversation.Run(ctx, messageIncomingQWorkers, messageOutgoingQWorkers, messageOutgoingScanInterval)
go conversation.RunUnsnoozer(ctx, unsnoozeInterval)
go notifier.Run(ctx)
go sla.Run(ctx, slaEvaluationInterval)
go media.DeleteUnlinkedMedia(ctx)
go user.MonitorAgentAvailability(ctx)
var app = &App{
lo: lo,
fs: fs,
sla: sla,
oidc: oidc,
i18n: i18n,
auth: auth,
media: media,
setting: settings,
inbox: inbox,
user: user,
team: team,
status: status,
priority: priority,
tmpl: template,
notifier: notifier,
consts: atomic.Value{},
conversation: conversation,
automation: automation,
businessHours: businessHours,
authz: initAuthz(),
view: initView(db),
csat: initCSAT(db),
search: initSearch(db),
role: initRole(db),
tag: initTag(db),
macro: initMacro(db),
ai: initAI(db),
}
app.consts.Store(constants)
g := fastglue.NewGlue()
g.SetContext(app)
initHandlers(g, wsHub)
s := &fasthttp.Server{
Name: appName,
ReadTimeout: ko.MustDuration("app.server.read_timeout"),
WriteTimeout: ko.MustDuration("app.server.write_timeout"),
MaxRequestBodySize: ko.MustInt("app.server.max_body_size"),
MaxKeepaliveDuration: ko.MustDuration("app.server.keepalive_timeout"),
ReadBufferSize: ko.MustInt("app.server.max_body_size"),
}
go func() {
colorlog.Green("Server started at %s", ko.String("app.server.address"))
if ko.String("server.socket") != "" {
colorlog.Green("Unix socket created at %s", ko.String("server.socket"))
}
if err := g.ListenAndServe(ko.String("app.server.address"), ko.String("server.socket"), s); err != nil {
log.Fatalf("error starting server: %v", err)
}
}()
// Start the app update checker.
if ko.Bool("app.check_updates") {
go checkUpdates(versionString, time.Hour*24, app)
}
// Wait for shutdown signal.
<-ctx.Done()
colorlog.Red("Shutting down HTTP server...")
s.Shutdown()
colorlog.Red("Shutting down inboxes...")
inbox.Close()
colorlog.Red("Shutting down automation...")
automation.Close()
colorlog.Red("Shutting down autoassigner...")
autoassigner.Close()
colorlog.Red("Shutting down notifier...")
notifier.Close()
colorlog.Red("Shutting down conversation...")
conversation.Close()
colorlog.Red("Shutting down SLA...")
sla.Close()
colorlog.Red("Shutting down database...")
db.Close()
colorlog.Red("Shutting down redis...")
rdb.Close()
colorlog.Green("Shutdown complete.")
}