mirror of
https://github.com/abhinavxd/libredesk.git
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6f300bb073
For example, when a user selects the USA, the form also shows Canada, as both share the +1 calling code. Rename column from `phone_number_calling_code` to `phone_number_country_code`. Feat: Show the calling code alongside the country flag in the contact form for the selected country. Previously, only the flag was displayed.
269 lines
14 KiB
Go
269 lines
14 KiB
Go
package models
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import (
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"encoding/json"
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"net/textproto"
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"time"
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"github.com/abhinavxd/libredesk/internal/attachment"
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mmodels "github.com/abhinavxd/libredesk/internal/media/models"
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umodels "github.com/abhinavxd/libredesk/internal/user/models"
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"github.com/lib/pq"
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"github.com/volatiletech/null/v9"
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)
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var (
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StatusOpen = "Open"
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StatusReplied = "Replied"
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StatusResolved = "Resolved"
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StatusClosed = "Closed"
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StatusSnoozed = "Snoozed"
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AssigneeTypeTeam = "team"
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AssigneeTypeUser = "user"
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AllConversations = "all"
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AssignedConversations = "assigned"
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UnassignedConversations = "unassigned"
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TeamUnassignedConversations = "team_unassigned"
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MessageIncoming = "incoming"
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MessageOutgoing = "outgoing"
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MessageActivity = "activity"
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SenderTypeAgent = "agent"
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SenderTypeContact = "contact"
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MessageStatusPending = "pending"
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MessageStatusSent = "sent"
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MessageStatusFailed = "failed"
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MessageStatusReceived = "received"
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ActivityStatusChange = "status_change"
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ActivityPriorityChange = "priority_change"
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ActivityAssignedUserChange = "assigned_user_change"
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ActivityAssignedTeamChange = "assigned_team_change"
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ActivitySelfAssign = "self_assign"
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ActivityTagAdded = "tag_added"
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ActivityTagRemoved = "tag_removed"
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ActivitySLASet = "sla_set"
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ContentTypeText = "text"
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ContentTypeHTML = "html"
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)
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// ConversationListItem represents a conversation in list views
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type ConversationListItem struct {
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Total int `db:"total" json:"-"`
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ID int `db:"id" json:"id"`
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CreatedAt time.Time `db:"created_at" json:"created_at"`
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UpdatedAt time.Time `db:"updated_at" json:"updated_at"`
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UUID string `db:"uuid" json:"uuid"`
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WaitingSince null.Time `db:"waiting_since" json:"waiting_since"`
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AssigneeLastSeenAt null.Time `db:"assignee_last_seen_at" json:"assignee_last_seen_at"`
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Contact ConversationListContact `db:"contact" json:"contact"`
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InboxChannel string `db:"inbox_channel" json:"inbox_channel"`
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InboxName string `db:"inbox_name" json:"inbox_name"`
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SLAPolicyID null.Int `db:"sla_policy_id" json:"sla_policy_id"`
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FirstReplyAt null.Time `db:"first_reply_at" json:"first_reply_at"`
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LastReplyAt null.Time `db:"last_reply_at" json:"last_reply_at"`
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ResolvedAt null.Time `db:"resolved_at" json:"resolved_at"`
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Subject null.String `db:"subject" json:"subject"`
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LastMessage null.String `db:"last_message" json:"last_message"`
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LastMessageAt null.Time `db:"last_message_at" json:"last_message_at"`
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LastMessageSender null.String `db:"last_message_sender" json:"last_message_sender"`
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NextSLADeadlineAt null.Time `db:"next_sla_deadline_at" json:"next_sla_deadline_at"`
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PriorityID null.Int `db:"priority_id" json:"priority_id"`
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UnreadMessageCount int `db:"unread_message_count" json:"unread_message_count"`
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Status null.String `db:"status" json:"status"`
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Priority null.String `db:"priority" json:"priority"`
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FirstResponseDueAt null.Time `db:"first_response_deadline_at" json:"first_response_deadline_at"`
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ResolutionDueAt null.Time `db:"resolution_deadline_at" json:"resolution_deadline_at"`
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AppliedSLAID null.Int `db:"applied_sla_id" json:"applied_sla_id"`
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NextResponseDueAt null.Time `db:"next_response_deadline_at" json:"next_response_deadline_at"`
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NextResponseMetAt null.Time `db:"next_response_met_at" json:"next_response_met_at"`
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}
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// ConversationListContact represents contact info in conversation list views
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type ConversationListContact struct {
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CreatedAt time.Time `db:"created_at" json:"created_at"`
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UpdatedAt time.Time `db:"updated_at" json:"updated_at"`
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FirstName string `db:"first_name" json:"first_name"`
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LastName string `db:"last_name" json:"last_name"`
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AvatarURL null.String `db:"avatar_url" json:"avatar_url"`
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}
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type Conversation struct {
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ID int `db:"id" json:"id"`
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CreatedAt time.Time `db:"created_at" json:"created_at"`
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UpdatedAt time.Time `db:"updated_at" json:"updated_at"`
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UUID string `db:"uuid" json:"uuid"`
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ContactID int `db:"contact_id" json:"contact_id"`
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InboxID int `db:"inbox_id" json:"inbox_id"`
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ClosedAt null.Time `db:"closed_at" json:"closed_at"`
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ResolvedAt null.Time `db:"resolved_at" json:"resolved_at"`
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ReferenceNumber string `db:"reference_number" json:"reference_number"`
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Priority null.String `db:"priority" json:"priority"`
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PriorityID null.Int `db:"priority_id" json:"priority_id"`
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Status null.String `db:"status" json:"status"`
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StatusID null.Int `db:"status_id" json:"status_id"`
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FirstReplyAt null.Time `db:"first_reply_at" json:"first_reply_at"`
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LastReplyAt null.Time `db:"last_reply_at" json:"last_reply_at"`
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AssignedUserID null.Int `db:"assigned_user_id" json:"assigned_user_id"`
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AssignedTeamID null.Int `db:"assigned_team_id" json:"assigned_team_id"`
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AssigneeLastSeenAt null.Time `db:"assignee_last_seen_at" json:"assignee_last_seen_at"`
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WaitingSince null.Time `db:"waiting_since" json:"waiting_since"`
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Subject null.String `db:"subject" json:"subject"`
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InboxMail string `db:"inbox_mail" json:"inbox_mail"`
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InboxName string `db:"inbox_name" json:"inbox_name"`
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InboxChannel string `db:"inbox_channel" json:"inbox_channel"`
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Tags null.JSON `db:"tags" json:"tags"`
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Meta pq.StringArray `db:"meta" json:"meta"`
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CustomAttributes json.RawMessage `db:"custom_attributes" json:"custom_attributes"`
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LastMessageAt null.Time `db:"last_message_at" json:"last_message_at"`
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LastMessage null.String `db:"last_message" json:"last_message"`
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LastMessageSender null.String `db:"last_message_sender" json:"last_message_sender"`
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Contact ConversationContact `db:"contact" json:"contact"`
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SLAPolicyID null.Int `db:"sla_policy_id" json:"sla_policy_id"`
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SlaPolicyName null.String `db:"sla_policy_name" json:"sla_policy_name"`
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AppliedSLAID null.Int `db:"applied_sla_id" json:"applied_sla_id"`
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FirstResponseDueAt null.Time `db:"first_response_deadline_at" json:"first_response_deadline_at"`
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ResolutionDueAt null.Time `db:"resolution_deadline_at" json:"resolution_deadline_at"`
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NextResponseDueAt null.Time `db:"next_response_deadline_at" json:"next_response_deadline_at"`
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NextResponseMetAt null.Time `db:"next_response_met_at" json:"next_response_met_at"`
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PreviousConversations []PreviousConversation `db:"-" json:"previous_conversations"`
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}
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type ConversationContact struct {
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ID int `db:"id" json:"id"`
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CreatedAt time.Time `db:"created_at" json:"created_at"`
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UpdatedAt time.Time `db:"updated_at" json:"updated_at"`
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FirstName string `db:"first_name" json:"first_name"`
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LastName string `db:"last_name" json:"last_name"`
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Email null.String `db:"email" json:"email"`
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Type string `db:"type" json:"type"`
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AvailabilityStatus string `db:"availability_status" json:"availability_status"`
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AvatarURL null.String `db:"avatar_url" json:"avatar_url"`
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PhoneNumber null.String `db:"phone_number" json:"phone_number"`
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PhoneNumberCountryCode null.String `db:"phone_number_country_code" json:"phone_number_country_code"`
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CustomAttributes json.RawMessage `db:"custom_attributes" json:"custom_attributes"`
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Enabled bool `db:"enabled" json:"enabled"`
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LastActiveAt null.Time `db:"last_active_at" json:"last_active_at"`
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LastLoginAt null.Time `db:"last_login_at" json:"last_login_at"`
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}
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func (c *ConversationContact) FullName() string {
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return c.FirstName + " " + c.LastName
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}
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type PreviousConversation struct {
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ID int `db:"id" json:"id"`
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CreatedAt time.Time `db:"created_at" json:"created_at"`
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UpdatedAt time.Time `db:"updated_at" json:"updated_at"`
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UUID string `db:"uuid" json:"uuid"`
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Contact PreviousConversationContact `db:"contact" json:"contact"`
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LastMessage null.String `db:"last_message" json:"last_message"`
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LastMessageAt null.Time `db:"last_message_at" json:"last_message_at"`
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}
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type PreviousConversationContact struct {
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FirstName string `db:"first_name" json:"first_name"`
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LastName string `db:"last_name" json:"last_name"`
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AvatarURL null.String `db:"avatar_url" json:"avatar_url"`
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}
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type ConversationParticipant struct {
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ID string `db:"id" json:"id"`
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FirstName string `db:"first_name" json:"first_name"`
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LastName string `db:"last_name" json:"last_name"`
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AvatarURL null.String `db:"avatar_url" json:"avatar_url"`
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}
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type ConversationCounts struct {
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TotalAssigned int `db:"total_assigned" json:"total_assigned"`
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UnresolvedCount int `db:"unresolved_count" json:"unresolved_count"`
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AwaitingResponseCount int `db:"awaiting_response_count" json:"awaiting_response_count"`
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CreatedTodayCount int `db:"created_today_count" json:"created_today_count"`
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}
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type NewConversationsStats struct {
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Date string `db:"date" json:"date"`
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NewConversations int `db:"new_conversations" json:"new_conversations"`
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}
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// Message represents a message in a conversation
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type Message struct {
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Total int `db:"total" json:"-"`
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ID int `db:"id" json:"id"`
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CreatedAt time.Time `db:"created_at" json:"created_at"`
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UpdatedAt time.Time `db:"updated_at" json:"updated_at"`
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UUID string `db:"uuid" json:"uuid"`
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Type string `db:"type" json:"type"`
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Status string `db:"status" json:"status"`
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ConversationID int `db:"conversation_id" json:"conversation_id"`
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ConversationUUID string `db:"conversation_uuid" json:"conversation_uuid"`
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Content string `db:"content" json:"content"`
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TextContent string `db:"text_content" json:"text_content"`
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ContentType string `db:"content_type" json:"content_type"`
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Private bool `db:"private" json:"private"`
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SourceID null.String `db:"source_id" json:"-"`
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SenderID int `db:"sender_id" json:"sender_id"`
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SenderType string `db:"sender_type" json:"sender_type"`
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InboxID int `db:"inbox_id" json:"-"`
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Meta json.RawMessage `db:"meta" json:"meta"`
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Attachments attachment.Attachments `db:"attachments" json:"attachments"`
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From string `db:"from" json:"-"`
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Subject string `db:"subject" json:"-"`
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Channel string `db:"channel" json:"-"`
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To pq.StringArray `db:"to" json:"-"`
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CC pq.StringArray `db:"cc" json:"-"`
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BCC pq.StringArray `db:"bcc" json:"-"`
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References []string `json:"-"`
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InReplyTo string `json:"-"`
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Headers textproto.MIMEHeader `json:"-"`
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AltContent string `json:"-"`
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Media []mmodels.Media `json:"-"`
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IsCSAT bool `json:"-"`
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}
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// CensorCSATContent redacts the content of a CSAT message to prevent leaking the CSAT survey public link.
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func (m *Message) CensorCSATContent() {
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var meta map[string]interface{}
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if err := json.Unmarshal([]byte(m.Meta), &meta); err != nil {
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return
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}
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if isCsat, _ := meta["is_csat"].(bool); isCsat {
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m.Content = "Please rate your experience with us"
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m.TextContent = m.Content
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}
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}
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// HasCSAT returns true if the message is a CSAT message.
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func (m *Message) HasCSAT() bool {
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var meta map[string]interface{}
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if err := json.Unmarshal([]byte(m.Meta), &meta); err != nil {
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return false
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}
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isCsat, _ := meta["is_csat"].(bool)
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return isCsat
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}
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// IncomingMessage links a message with the contact information and inbox id.
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type IncomingMessage struct {
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Message Message
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Contact umodels.User
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InboxID int
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}
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type Status struct {
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ID int `db:"id" json:"id"`
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CreatedAt time.Time `db:"created_at" json:"created_at"`
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Name string `db:"name" json:"name"`
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}
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type Priority struct {
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ID int `db:"id" json:"id"`
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CreatedAt time.Time `db:"created_at" json:"created_at"`
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Name string `db:"name" json:"name"`
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}
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