mirror of
https://github.com/abhinavxd/libredesk.git
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634fc66e9f
- Update all SQL queries to add missing columns - Update the create conversation API to allow setting the initiator of a conversation. For example, we might want to use this API to create a conversation on behalf of a customer, with the first message coming from the customer instead of the agent. This param allows this. - Minor refactors and clean up - Tidy go.mod - Rename structs to reflect purpose - Create focus structs for scanning JSON payloads for clarity.
112 lines
2.9 KiB
Go
112 lines
2.9 KiB
Go
// Package csat contains the logic for managing CSAT.
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package csat
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import (
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"database/sql"
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"embed"
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"errors"
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"fmt"
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"github.com/abhinavxd/libredesk/internal/csat/models"
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"github.com/abhinavxd/libredesk/internal/dbutil"
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"github.com/abhinavxd/libredesk/internal/envelope"
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"github.com/jmoiron/sqlx"
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"github.com/knadh/go-i18n"
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"github.com/zerodha/logf"
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)
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var (
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//go:embed queries.sql
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efs embed.FS
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ErrCSATAlreadyExists = errors.New("CSAT already exists")
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)
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const (
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csatURL = "%s/csat/%s"
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)
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// Manager manages CSAT.
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type Manager struct {
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q queries
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lo *logf.Logger
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i18n *i18n.I18n
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}
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// Opts contains options for initializing the Manager.
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type Opts struct {
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DB *sqlx.DB
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Lo *logf.Logger
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I18n *i18n.I18n
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}
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// queries contains prepared SQL queries.
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type queries struct {
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Insert *sqlx.Stmt `query:"insert"`
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Get *sqlx.Stmt `query:"get"`
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Update *sqlx.Stmt `query:"update"`
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}
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// New creates and returns a new instance of the Manager.
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func New(opts Opts) (*Manager, error) {
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var q queries
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if err := dbutil.ScanSQLFile("queries.sql", &q, opts.DB, efs); err != nil {
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return nil, err
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}
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return &Manager{
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q: q,
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lo: opts.Lo,
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i18n: opts.I18n,
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}, nil
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}
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// Create creates a new CSAT for the given conversation ID.
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func (m *Manager) Create(conversationID int) (models.CSATResponse, error) {
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var (
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uuid string
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rsp models.CSATResponse
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)
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if err := m.q.Insert.QueryRow(conversationID).Scan(&uuid); err != nil {
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m.lo.Error("error creating CSAT", "error", err)
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return rsp, envelope.NewError(envelope.GeneralError, m.i18n.Ts("globals.messages.errorCreating", "name", "{globals.terms.csatSurvey}"), nil)
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}
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return m.Get(uuid)
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}
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// Get retrieves the CSAT for the given UUID.
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func (m *Manager) Get(uuid string) (models.CSATResponse, error) {
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var csat models.CSATResponse
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err := m.q.Get.Get(&csat, uuid)
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if err != nil {
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if err == sql.ErrNoRows {
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return csat, envelope.NewError(envelope.InputError, m.i18n.Ts("globals.messages.notFound", "name", "{globals.terms.csatSurvey}"), nil)
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}
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m.lo.Error("error getting CSAT", "error", err)
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return csat, err
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}
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return csat, nil
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}
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// UpdateResponse updates the CSAT response for the given csat.
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func (m *Manager) UpdateResponse(uuid string, score int, feedback string) error {
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csat, err := m.Get(uuid)
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if err != nil {
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return err
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}
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if csat.Rating > 0 || !csat.ResponseTimestamp.IsZero() {
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return envelope.NewError(envelope.InputError, m.i18n.T("csat.alreadySubmitted"), nil)
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}
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_, err = m.q.Update.Exec(uuid, score, feedback)
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if err != nil {
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m.lo.Error("error updating CSAT", "error", err)
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return envelope.NewError(envelope.GeneralError, m.i18n.Ts("globals.messages.errorSaving", "name", "{globals.terms.csatResponse}"), nil)
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}
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return nil
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}
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// MakePublicURL returns the public URL for the given CSAT UUID.
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func (m *Manager) MakePublicURL(appBaseURL, uuid string) string {
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return fmt.Sprintf(csatURL, appBaseURL, uuid)
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}
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