mirror of
https://github.com/abhinavxd/libredesk.git
synced 2025-11-02 21:13:47 +00:00
1201 lines
38 KiB
Go
1201 lines
38 KiB
Go
package automation
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import (
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"encoding/json"
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"testing"
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"time"
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"github.com/abhinavxd/libredesk/internal/automation/models"
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cmodels "github.com/abhinavxd/libredesk/internal/conversation/models"
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umodels "github.com/abhinavxd/libredesk/internal/user/models"
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"github.com/stretchr/testify/assert"
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"github.com/stretchr/testify/mock"
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"github.com/volatiletech/null/v9"
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"github.com/zerodha/logf"
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)
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// mockConversationStore tracks all ApplyAction calls for verification
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type mockConversationStore struct {
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mock.Mock
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appliedActions []models.RuleAction
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callCount int
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}
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func (m *mockConversationStore) ApplyAction(action models.RuleAction, conversation cmodels.Conversation, user umodels.User) error {
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m.callCount++
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m.appliedActions = append(m.appliedActions, action)
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args := m.Called(action, conversation, user)
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return args.Error(0)
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}
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func (m *mockConversationStore) GetConversation(teamID int, uuid string) (cmodels.Conversation, error) {
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args := m.Called(teamID, uuid)
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return args.Get(0).(cmodels.Conversation), args.Error(1)
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}
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func (m *mockConversationStore) GetConversationsCreatedAfter(t time.Time) ([]cmodels.Conversation, error) {
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args := m.Called(t)
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return args.Get(0).([]cmodels.Conversation), args.Error(1)
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}
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// Test Helpers
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func createTestEngine(store *mockConversationStore) *Engine {
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logger := logf.New(logf.Opts{Level: logf.DebugLevel})
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return &Engine{
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conversationStore: store,
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lo: &logger,
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}
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}
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func createTestConversation(opts ...func(*cmodels.Conversation)) cmodels.Conversation {
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conv := cmodels.Conversation{
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ID: 1,
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UUID: "test-uuid-123",
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CreatedAt: time.Now().Add(-2 * time.Hour),
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InboxID: 1,
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StatusID: null.IntFrom(1),
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Contact: cmodels.ConversationContact{
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ID: 1,
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Email: null.StringFrom("test@example.com"),
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FirstName: "Test",
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LastName: "User",
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},
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}
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for _, opt := range opts {
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opt(&conv)
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}
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return conv
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}
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func createTestRule(groups []models.RuleGroup, actions []models.RuleAction, groupOp string) models.Rule {
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return models.Rule{
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Groups: groups,
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Actions: actions,
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GroupOperator: groupOp,
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ExecutionMode: models.ExecutionModeAll,
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}
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}
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// Test: Basic AND operator within a group - all conditions must pass
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func TestEvaluateGroup_AND_AllTrue(t *testing.T) {
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mockStore := new(mockConversationStore)
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mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
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engine := createTestEngine(mockStore)
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conversation := createTestConversation(func(c *cmodels.Conversation) {
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c.StatusID = null.IntFrom(1)
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c.PriorityID = null.IntFrom(2)
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})
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rules := []models.Rule{
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createTestRule(
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[]models.RuleGroup{
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{
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LogicalOp: models.OperatorAnd,
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Rules: []models.RuleDetail{
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{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
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{Field: models.ConversationPriority, Operator: models.RuleOperatorEquals, Value: "2", FieldType: models.FieldTypeConversationField},
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},
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},
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},
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[]models.RuleAction{
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{Type: models.ActionSetStatus, Value: []string{"2"}},
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},
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models.OperatorOR,
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),
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}
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engine.evalConversationRules(rules, conversation)
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assert.Equal(t, 1, mockStore.callCount, "ApplyAction should be called once")
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assert.Equal(t, models.ActionSetStatus, mockStore.appliedActions[0].Type)
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}
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// Test: AND operator short-circuit - stops on first false
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func TestEvaluateGroup_AND_ShortCircuit(t *testing.T) {
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mockStore := new(mockConversationStore)
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engine := createTestEngine(mockStore)
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conversation := createTestConversation(func(c *cmodels.Conversation) {
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c.StatusID = null.IntFrom(1)
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c.PriorityID = null.IntFrom(3) // Different from expected
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})
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rules := []models.Rule{
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createTestRule(
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[]models.RuleGroup{
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{
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LogicalOp: models.OperatorAnd,
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Rules: []models.RuleDetail{
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{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
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{Field: models.ConversationPriority, Operator: models.RuleOperatorEquals, Value: "2", FieldType: models.FieldTypeConversationField},
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},
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},
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},
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[]models.RuleAction{
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{Type: models.ActionSetStatus, Value: []string{"2"}},
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},
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models.OperatorOR,
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),
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}
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engine.evalConversationRules(rules, conversation)
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assert.Equal(t, 0, mockStore.callCount, "ApplyAction should not be called when AND conditions fail")
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}
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// Test: OR operator - at least one condition must pass
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func TestEvaluateGroup_OR_OnlyOneTrue(t *testing.T) {
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mockStore := new(mockConversationStore)
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mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
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engine := createTestEngine(mockStore)
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conversation := createTestConversation(func(c *cmodels.Conversation) {
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c.StatusID = null.IntFrom(1)
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c.PriorityID = null.IntFrom(3) // Different, but OR should still pass
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})
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rules := []models.Rule{
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createTestRule(
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[]models.RuleGroup{
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{
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LogicalOp: models.OperatorOR,
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Rules: []models.RuleDetail{
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{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
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{Field: models.ConversationPriority, Operator: models.RuleOperatorEquals, Value: "2", FieldType: models.FieldTypeConversationField},
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},
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},
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},
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[]models.RuleAction{
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{Type: models.ActionAssignUser, Value: []string{"100"}},
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},
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models.OperatorOR,
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),
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}
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engine.evalConversationRules(rules, conversation)
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assert.Equal(t, 1, mockStore.callCount, "ApplyAction should be called once for OR condition")
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}
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// Test: Two groups with AND group operator
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func TestTwoGroups_AND_BothMustPass(t *testing.T) {
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mockStore := new(mockConversationStore)
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mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
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engine := createTestEngine(mockStore)
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conversation := createTestConversation(func(c *cmodels.Conversation) {
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c.StatusID = null.IntFrom(1)
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c.PriorityID = null.IntFrom(2)
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c.InboxID = 11
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})
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rules := []models.Rule{
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{
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Groups: []models.RuleGroup{
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{
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LogicalOp: models.OperatorOR,
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Rules: []models.RuleDetail{
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{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
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},
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},
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{
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LogicalOp: models.OperatorOR,
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Rules: []models.RuleDetail{
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{Field: models.ConversationInbox, Operator: models.RuleOperatorEquals, Value: "11", FieldType: models.FieldTypeConversationField},
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},
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},
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},
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Actions: []models.RuleAction{
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{Type: models.ActionSendPrivateNote, Value: []string{"Both groups matched!"}},
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},
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GroupOperator: models.OperatorAnd,
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ExecutionMode: models.ExecutionModeAll,
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},
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}
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engine.evalConversationRules(rules, conversation)
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assert.Equal(t, 1, mockStore.callCount, "ApplyAction should be called when both groups pass")
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}
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// Test: Empty group handling
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func TestEmptyGroup_Skipped(t *testing.T) {
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mockStore := new(mockConversationStore)
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mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
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engine := createTestEngine(mockStore)
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conversation := createTestConversation(func(c *cmodels.Conversation) {
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c.StatusID = null.IntFrom(1)
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})
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rules := []models.Rule{
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{
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Groups: []models.RuleGroup{
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{
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LogicalOp: models.OperatorOR,
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Rules: []models.RuleDetail{
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{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
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},
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},
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{
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LogicalOp: models.OperatorOR,
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Rules: []models.RuleDetail{}, // Empty group
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},
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},
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Actions: []models.RuleAction{
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{Type: models.ActionSetPriority, Value: []string{"3"}},
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},
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GroupOperator: models.OperatorOR,
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ExecutionMode: models.ExecutionModeAll,
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},
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}
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engine.evalConversationRules(rules, conversation)
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assert.Equal(t, 1, mockStore.callCount, "ApplyAction should be called, empty group is skipped")
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}
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// Test: First match execution mode
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func TestExecutionMode_FirstMatch(t *testing.T) {
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mockStore := new(mockConversationStore)
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mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
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engine := createTestEngine(mockStore)
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conversation := createTestConversation(func(c *cmodels.Conversation) {
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c.StatusID = null.IntFrom(1)
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})
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rules := []models.Rule{
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{
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Groups: []models.RuleGroup{
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{
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LogicalOp: models.OperatorOR,
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Rules: []models.RuleDetail{
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{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
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},
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},
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},
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Actions: []models.RuleAction{
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{Type: models.ActionSetStatus, Value: []string{"2"}},
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},
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GroupOperator: models.OperatorOR,
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ExecutionMode: models.ExecutionModeFirstMatch,
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},
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{
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Groups: []models.RuleGroup{
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{
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LogicalOp: models.OperatorOR,
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Rules: []models.RuleDetail{
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{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
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},
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},
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},
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Actions: []models.RuleAction{
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{Type: models.ActionSetPriority, Value: []string{"3"}},
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},
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GroupOperator: models.OperatorOR,
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ExecutionMode: models.ExecutionModeFirstMatch,
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},
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}
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engine.evalConversationRules(rules, conversation)
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assert.Equal(t, 1, mockStore.callCount, "Only first matching rule should execute in first_match mode")
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assert.Equal(t, models.ActionSetStatus, mockStore.appliedActions[0].Type)
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}
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// Test: All execution mode
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func TestExecutionMode_All(t *testing.T) {
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mockStore := new(mockConversationStore)
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mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
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engine := createTestEngine(mockStore)
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conversation := createTestConversation(func(c *cmodels.Conversation) {
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c.StatusID = null.IntFrom(1)
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})
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rules := []models.Rule{
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{
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Groups: []models.RuleGroup{
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{
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LogicalOp: models.OperatorOR,
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Rules: []models.RuleDetail{
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{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
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},
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},
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},
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Actions: []models.RuleAction{
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{Type: models.ActionSetStatus, Value: []string{"2"}},
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},
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GroupOperator: models.OperatorOR,
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ExecutionMode: models.ExecutionModeAll,
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},
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{
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Groups: []models.RuleGroup{
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{
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LogicalOp: models.OperatorOR,
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Rules: []models.RuleDetail{
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{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
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},
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},
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},
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Actions: []models.RuleAction{
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{Type: models.ActionSetPriority, Value: []string{"3"}},
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},
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GroupOperator: models.OperatorOR,
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ExecutionMode: models.ExecutionModeAll,
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},
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}
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engine.evalConversationRules(rules, conversation)
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assert.Equal(t, 2, mockStore.callCount, "All matching rules should execute in 'all' mode")
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}
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// Test: Null field handling with set/not set operators
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func TestNullFields_SetNotSet(t *testing.T) {
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mockStore := new(mockConversationStore)
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mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
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engine := createTestEngine(mockStore)
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conversation := createTestConversation(func(c *cmodels.Conversation) {
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c.AssignedUserID = null.Int{} // Not set (null)
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c.StatusID = null.IntFrom(1) // Set
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})
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rules := []models.Rule{
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{
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Groups: []models.RuleGroup{
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{
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LogicalOp: models.OperatorAnd,
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Rules: []models.RuleDetail{
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{Field: models.ConversationAssignedUser, Operator: models.RuleOperatorNotSet, Value: "", FieldType: models.FieldTypeConversationField},
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{Field: models.ConversationStatus, Operator: models.RuleOperatorSet, Value: "", FieldType: models.FieldTypeConversationField},
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},
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},
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},
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Actions: []models.RuleAction{
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{Type: models.ActionAssignUser, Value: []string{"100"}},
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},
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GroupOperator: models.OperatorOR,
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ExecutionMode: models.ExecutionModeAll,
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},
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}
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engine.evalConversationRules(rules, conversation)
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assert.Equal(t, 1, mockStore.callCount, "Should handle null fields with set/not set operators")
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}
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// Test: Custom attributes - basic string comparison
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func TestCustomAttributes_StringComparison(t *testing.T) {
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mockStore := new(mockConversationStore)
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mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
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engine := createTestEngine(mockStore)
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customAttrs := map[string]interface{}{
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"client_id": "YYYYYY",
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"region": "US",
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}
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customJSON, _ := json.Marshal(customAttrs)
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conversation := createTestConversation(func(c *cmodels.Conversation) {
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c.Contact.CustomAttributes = customJSON
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})
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rules := []models.Rule{
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{
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Groups: []models.RuleGroup{
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{
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LogicalOp: models.OperatorAnd,
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Rules: []models.RuleDetail{
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{Field: "client_id", Operator: models.RuleOperatorEquals, Value: "YYYYYY", FieldType: models.FieldTypeContactCustomAttribute},
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{Field: "region", Operator: models.RuleOperatorEquals, Value: "US", FieldType: models.FieldTypeContactCustomAttribute},
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},
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},
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},
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Actions: []models.RuleAction{
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{Type: models.ActionSendCSAT, Value: []string{"0"}},
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},
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GroupOperator: models.OperatorOR,
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ExecutionMode: models.ExecutionModeAll,
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},
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}
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engine.evalConversationRules(rules, conversation)
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assert.Equal(t, 1, mockStore.callCount, "Custom attributes should be compared correctly")
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assert.Equal(t, models.ActionSendCSAT, mockStore.appliedActions[0].Type)
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}
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// Test: Custom attributes - missing field
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func TestCustomAttributes_MissingField(t *testing.T) {
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mockStore := new(mockConversationStore)
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engine := createTestEngine(mockStore)
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customAttrs := map[string]interface{}{
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"client_id": "YYYYYY",
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}
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customJSON, _ := json.Marshal(customAttrs)
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conversation := createTestConversation(func(c *cmodels.Conversation) {
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c.Contact.CustomAttributes = customJSON
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})
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|
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rules := []models.Rule{
|
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{
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Groups: []models.RuleGroup{
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{
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LogicalOp: models.OperatorOR,
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Rules: []models.RuleDetail{
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{Field: "non_existent_field", Operator: models.RuleOperatorEquals, Value: "test", FieldType: models.FieldTypeContactCustomAttribute},
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},
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},
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},
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Actions: []models.RuleAction{
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{Type: models.ActionSetStatus, Value: []string{"2"}},
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},
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GroupOperator: models.OperatorOR,
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ExecutionMode: models.ExecutionModeAll,
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},
|
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}
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engine.evalConversationRules(rules, conversation)
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assert.Equal(t, 0, mockStore.callCount, "Missing custom attribute should fail the rule")
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}
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|
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// Test: Contains operator with multiple values
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func TestContainsOperator_MultipleValues(t *testing.T) {
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mockStore := new(mockConversationStore)
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mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
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engine := createTestEngine(mockStore)
|
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conversation := createTestConversation(func(c *cmodels.Conversation) {
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c.Subject = null.StringFrom("Urgent: Need help with billing issue")
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})
|
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|
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rules := []models.Rule{
|
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{
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Groups: []models.RuleGroup{
|
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{
|
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LogicalOp: models.OperatorOR,
|
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Rules: []models.RuleDetail{
|
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{Field: models.ConversationSubject, Operator: models.RuleOperatorContains, Value: "urgent, critical, emergency", FieldType: models.FieldTypeConversationField},
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},
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},
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},
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Actions: []models.RuleAction{
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{Type: models.ActionSetPriority, Value: []string{"4"}},
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},
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GroupOperator: models.OperatorOR,
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ExecutionMode: models.ExecutionModeAll,
|
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},
|
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}
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|
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engine.evalConversationRules(rules, conversation)
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|
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assert.Equal(t, 1, mockStore.callCount, "Contains operator should match with comma-separated values")
|
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}
|
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|
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// Test: Not contains operator
|
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func TestNotContainsOperator(t *testing.T) {
|
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mockStore := new(mockConversationStore)
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mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
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engine := createTestEngine(mockStore)
|
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|
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conversation := createTestConversation(func(c *cmodels.Conversation) {
|
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c.Subject = null.StringFrom("Regular support request")
|
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})
|
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|
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rules := []models.Rule{
|
|
{
|
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Groups: []models.RuleGroup{
|
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{
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LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ConversationSubject, Operator: models.RuleOperatorNotContains, Value: "spam, test, ignore", FieldType: models.FieldTypeConversationField},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionAssignTeam, Value: []string{"1"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
assert.Equal(t, 1, mockStore.callCount, "Not contains operator should pass when values are not present")
|
|
}
|
|
|
|
// Test: Greater than and less than operators
|
|
func TestNumericComparisons(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
|
|
engine := createTestEngine(mockStore)
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.CreatedAt = time.Now().Add(-25 * time.Hour) // 25 hours ago
|
|
})
|
|
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ConversationHoursSinceCreated, Operator: models.RuleOperatorGreaterThan, Value: "24", FieldType: models.FieldTypeConversationField},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSetPriority, Value: []string{"4"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
assert.Equal(t, 1, mockStore.callCount, "Greater than operator should work with numeric comparisons")
|
|
}
|
|
|
|
// Test: Real-world CSAT automation
|
|
func TestRealWorld_CSATAutomation(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
|
|
engine := createTestEngine(mockStore)
|
|
|
|
customAttrs := map[string]interface{}{
|
|
"client_id": "YYYYYY",
|
|
}
|
|
customJSON, _ := json.Marshal(customAttrs)
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.StatusID = null.IntFrom(5) // Resolved
|
|
c.Contact.CustomAttributes = customJSON
|
|
})
|
|
|
|
// Simulating the SEND CSAT ON RESOLVE rule from the database
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorAnd,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "5", FieldType: models.FieldTypeConversationField},
|
|
{Field: "client_id", Operator: models.RuleOperatorEquals, Value: "YYYYYY", FieldType: models.FieldTypeContactCustomAttribute},
|
|
},
|
|
},
|
|
{
|
|
LogicalOp: models.OperatorAnd,
|
|
Rules: []models.RuleDetail{
|
|
{Field: "client_id", Operator: models.RuleOperatorEquals, Value: "XXXXXX", FieldType: models.FieldTypeContactCustomAttribute},
|
|
{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "5", FieldType: models.FieldTypeConversationField},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSendCSAT, Value: []string{"0"}},
|
|
},
|
|
GroupOperator: models.OperatorOR, // Either group can match
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
assert.Equal(t, 1, mockStore.callCount, "CSAT should be sent when status is resolved and client_id matches")
|
|
assert.Equal(t, models.ActionSendCSAT, mockStore.appliedActions[0].Type)
|
|
}
|
|
|
|
// Test: Real-world NEW TICKET automation
|
|
func TestRealWorld_NewTicketAutomation(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil).Times(2)
|
|
engine := createTestEngine(mockStore)
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.StatusID = null.IntFrom(1) // New
|
|
})
|
|
|
|
// Simulating the NEW TICKET rule from the database
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSendPrivateNote, Value: []string{"<p>New ticket!</p>"}},
|
|
{Type: models.ActionSetSLA, Value: []string{"11"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
assert.Equal(t, 2, mockStore.callCount, "Both actions should be executed for new ticket")
|
|
assert.Equal(t, models.ActionSendPrivateNote, mockStore.appliedActions[0].Type)
|
|
assert.Equal(t, models.ActionSetSLA, mockStore.appliedActions[1].Type)
|
|
}
|
|
|
|
// Test: Case sensitivity for Contains/NotContains operators
|
|
func TestCaseSensitivity_ContainsOperators(t *testing.T) {
|
|
testCases := []struct {
|
|
name string
|
|
subject string
|
|
searchValue string
|
|
caseSensitive bool
|
|
operator string
|
|
shouldMatch bool
|
|
}{
|
|
{
|
|
name: "Contains case-sensitive: TEST != test",
|
|
subject: "This is a TEST message",
|
|
searchValue: "test",
|
|
caseSensitive: true,
|
|
operator: models.RuleOperatorContains,
|
|
shouldMatch: false,
|
|
},
|
|
{
|
|
name: "Contains case-insensitive: TEST == test",
|
|
subject: "This is a TEST message",
|
|
searchValue: "test",
|
|
caseSensitive: false,
|
|
operator: models.RuleOperatorContains,
|
|
shouldMatch: true,
|
|
},
|
|
{
|
|
name: "NotContains case-sensitive: TEST != test",
|
|
subject: "This is a TEST message",
|
|
searchValue: "test",
|
|
caseSensitive: true,
|
|
operator: models.RuleOperatorNotContains,
|
|
shouldMatch: true,
|
|
},
|
|
{
|
|
name: "NotContains case-insensitive: TEST == test",
|
|
subject: "This is a TEST message",
|
|
searchValue: "test",
|
|
caseSensitive: false,
|
|
operator: models.RuleOperatorNotContains,
|
|
shouldMatch: false,
|
|
},
|
|
}
|
|
|
|
for _, tc := range testCases {
|
|
t.Run(tc.name, func(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
if tc.shouldMatch {
|
|
mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
|
|
}
|
|
engine := createTestEngine(mockStore)
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.Subject = null.StringFrom(tc.subject)
|
|
})
|
|
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{
|
|
Field: models.ConversationSubject,
|
|
Operator: tc.operator,
|
|
Value: tc.searchValue,
|
|
FieldType: models.FieldTypeConversationField,
|
|
CaseSensitiveMatch: tc.caseSensitive,
|
|
},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSetStatus, Value: []string{"2"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
if tc.shouldMatch {
|
|
assert.Equal(t, 1, mockStore.callCount, "Expected action to be triggered")
|
|
} else {
|
|
assert.Equal(t, 0, mockStore.callCount, "Expected action NOT to be triggered")
|
|
}
|
|
})
|
|
}
|
|
}
|
|
|
|
// Test: Case sensitivity for equals operator
|
|
func TestCaseSensitivity_Equals(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
|
|
engine := createTestEngine(mockStore)
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.Contact.Email = null.StringFrom("Test@Example.COM")
|
|
})
|
|
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{
|
|
Field: models.ContactEmail,
|
|
Operator: models.RuleOperatorEquals,
|
|
Value: "test@example.com",
|
|
FieldType: models.FieldTypeConversationField,
|
|
CaseSensitiveMatch: false,
|
|
},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionAssignUser, Value: []string{"100"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
assert.Equal(t, 1, mockStore.callCount, "Case insensitive comparison should match")
|
|
}
|
|
|
|
// Test: Invalid operator handling
|
|
func TestInvalidOperator(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
engine := createTestEngine(mockStore)
|
|
|
|
conversation := createTestConversation()
|
|
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ConversationStatus, Operator: "invalid_operator", Value: "1", FieldType: models.FieldTypeConversationField},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSetStatus, Value: []string{"2"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
assert.Equal(t, 0, mockStore.callCount, "Invalid operator should not trigger action")
|
|
}
|
|
|
|
// Test: Contradictory conditions
|
|
func TestContradictoryConditions(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
engine := createTestEngine(mockStore)
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.StatusID = null.IntFrom(1)
|
|
})
|
|
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorAnd,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
|
|
{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "2", FieldType: models.FieldTypeConversationField},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSetStatus, Value: []string{"3"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
assert.Equal(t, 0, mockStore.callCount, "Contradictory conditions should never match")
|
|
}
|
|
|
|
// Test: Tautology - always true condition
|
|
func TestTautologyCondition(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
|
|
engine := createTestEngine(mockStore)
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.StatusID = null.IntFrom(1)
|
|
})
|
|
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
|
|
{Field: models.ConversationStatus, Operator: models.RuleOperatorNotEqual, Value: "1", FieldType: models.FieldTypeConversationField},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSetPriority, Value: []string{"2"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
assert.Equal(t, 1, mockStore.callCount, "Tautology condition should always match")
|
|
}
|
|
|
|
// Test: Custom attribute type conversion
|
|
func TestCustomAttributeTypes(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
|
|
engine := createTestEngine(mockStore)
|
|
|
|
customAttrs := map[string]interface{}{
|
|
"age": 25, // int
|
|
"score": 98.5, // float64
|
|
"is_premium": true, // bool
|
|
"name": "TestUser", // string
|
|
}
|
|
customJSON, _ := json.Marshal(customAttrs)
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.Contact.CustomAttributes = customJSON
|
|
})
|
|
|
|
t.Run("Integer comparison", func(t *testing.T) {
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: "age", Operator: models.RuleOperatorEquals, Value: "25", FieldType: models.FieldTypeContactCustomAttribute},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSetStatus, Value: []string{"2"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
mockStore.appliedActions = nil
|
|
mockStore.callCount = 0
|
|
engine.evalConversationRules(rules, conversation)
|
|
assert.Equal(t, 1, mockStore.callCount, "Integer custom attribute should be compared correctly")
|
|
})
|
|
|
|
t.Run("Float comparison", func(t *testing.T) {
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: "score", Operator: models.RuleOperatorEquals, Value: "98", FieldType: models.FieldTypeContactCustomAttribute},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSetStatus, Value: []string{"2"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
mockStore.appliedActions = nil
|
|
mockStore.callCount = 0
|
|
engine.evalConversationRules(rules, conversation)
|
|
assert.Equal(t, 1, mockStore.callCount, "Float custom attribute should be converted to int for comparison")
|
|
})
|
|
|
|
t.Run("Boolean comparison", func(t *testing.T) {
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: "is_premium", Operator: models.RuleOperatorEquals, Value: "true", FieldType: models.FieldTypeContactCustomAttribute},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSetStatus, Value: []string{"2"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
mockStore.appliedActions = nil
|
|
mockStore.callCount = 0
|
|
engine.evalConversationRules(rules, conversation)
|
|
assert.Equal(t, 1, mockStore.callCount, "Boolean custom attribute should be compared correctly")
|
|
})
|
|
}
|
|
|
|
// Test: Hours since fields with null values
|
|
func TestHoursSinceFields_NullHandling(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
engine := createTestEngine(mockStore)
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.ResolvedAt = null.Time{} // Not resolved yet
|
|
})
|
|
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ConversationHoursSinceResolved, Operator: models.RuleOperatorGreaterThan, Value: "24", FieldType: models.FieldTypeConversationField},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSendCSAT, Value: []string{"0"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
assert.Equal(t, 0, mockStore.callCount, "Should not trigger action when time field is null")
|
|
}
|
|
|
|
// Test: Multiple actions per rule
|
|
func TestMultipleActions(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil).Times(4)
|
|
engine := createTestEngine(mockStore)
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.StatusID = null.IntFrom(1)
|
|
})
|
|
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "1", FieldType: models.FieldTypeConversationField},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSetStatus, Value: []string{"2"}},
|
|
{Type: models.ActionSetPriority, Value: []string{"3"}},
|
|
{Type: models.ActionAssignUser, Value: []string{"100"}},
|
|
{Type: models.ActionSendPrivateNote, Value: []string{"Multiple actions triggered"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
assert.Equal(t, 4, mockStore.callCount, "All actions should be executed")
|
|
assert.Equal(t, models.ActionSetStatus, mockStore.appliedActions[0].Type)
|
|
assert.Equal(t, models.ActionSetPriority, mockStore.appliedActions[1].Type)
|
|
assert.Equal(t, models.ActionAssignUser, mockStore.appliedActions[2].Type)
|
|
assert.Equal(t, models.ActionSendPrivateNote, mockStore.appliedActions[3].Type)
|
|
}
|
|
|
|
// Test: evaluateFinalResult function
|
|
func TestEvaluateFinalResult(t *testing.T) {
|
|
t.Run("AND operator - all true", func(t *testing.T) {
|
|
result := evaluateFinalResult([]bool{true, true, true}, models.OperatorAnd)
|
|
assert.True(t, result, "AND with all true should return true")
|
|
})
|
|
|
|
t.Run("AND operator - one false", func(t *testing.T) {
|
|
result := evaluateFinalResult([]bool{true, false, true}, models.OperatorAnd)
|
|
assert.False(t, result, "AND with one false should return false")
|
|
})
|
|
|
|
t.Run("OR operator - all false", func(t *testing.T) {
|
|
result := evaluateFinalResult([]bool{false, false, false}, models.OperatorOR)
|
|
assert.False(t, result, "OR with all false should return false")
|
|
})
|
|
|
|
t.Run("OR operator - one true", func(t *testing.T) {
|
|
result := evaluateFinalResult([]bool{false, true, false}, models.OperatorOR)
|
|
assert.True(t, result, "OR with one true should return true")
|
|
})
|
|
|
|
t.Run("Invalid operator", func(t *testing.T) {
|
|
result := evaluateFinalResult([]bool{true, true}, "INVALID")
|
|
assert.False(t, result, "Invalid operator should return false")
|
|
})
|
|
}
|
|
|
|
// Test: Contains operator with text normalization
|
|
func TestContainsOperator_TextNormalization(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
|
|
engine := createTestEngine(mockStore)
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.LastMessage = null.StringFrom("This has multiple spaces")
|
|
})
|
|
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ConversationContent, Operator: models.RuleOperatorContains, Value: "has multiple spaces", FieldType: models.FieldTypeConversationField},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSetStatus, Value: []string{"2"}},
|
|
},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
assert.Equal(t, 1, mockStore.callCount, "Contains should normalize whitespace and match")
|
|
}
|
|
|
|
// Test: Mock verification precision (The Mock Verifier's Gauntlet)
|
|
func TestMockVerificationPrecision(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
|
|
expectedAction := models.RuleAction{
|
|
Type: models.ActionReply,
|
|
Value: []string{"<p>Test reply automation!</p>"},
|
|
}
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.Contact.Email = null.StringFrom("libredesk.io@gmail.com")
|
|
})
|
|
|
|
// Set up precise expectation
|
|
mockStore.On("ApplyAction", expectedAction, conversation, umodels.User{}).Return(nil).Once()
|
|
|
|
engine := createTestEngine(mockStore)
|
|
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ContactEmail, Operator: models.RuleOperatorEquals, Value: "libredesk.io@gmail.com", FieldType: models.FieldTypeConversationField},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{expectedAction},
|
|
GroupOperator: models.OperatorOR,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
// This will verify the exact parameters were passed
|
|
mockStore.AssertExpectations(t)
|
|
assert.Equal(t, 1, mockStore.callCount, "Action should be called exactly once")
|
|
assert.Equal(t, expectedAction, mockStore.appliedActions[0], "Action should match exactly")
|
|
}
|
|
|
|
// Test: Complex real-world scenario with multiple groups and operators
|
|
func TestComplexRealWorldScenario(t *testing.T) {
|
|
mockStore := new(mockConversationStore)
|
|
mockStore.On("ApplyAction", mock.Anything, mock.Anything, mock.Anything).Return(nil)
|
|
engine := createTestEngine(mockStore)
|
|
|
|
customAttrs := map[string]interface{}{
|
|
"client_id": "XXXXXX",
|
|
"tier": "premium",
|
|
}
|
|
customJSON, _ := json.Marshal(customAttrs)
|
|
|
|
conversation := createTestConversation(func(c *cmodels.Conversation) {
|
|
c.StatusID = null.IntFrom(5) // Resolved
|
|
c.CreatedAt = time.Now().Add(-48 * time.Hour)
|
|
c.Contact.CustomAttributes = customJSON
|
|
c.InboxID = 11
|
|
})
|
|
|
|
// Complex rule: (status=resolved AND client is premium) AND (created > 24h ago OR inbox=11)
|
|
rules := []models.Rule{
|
|
{
|
|
Groups: []models.RuleGroup{
|
|
{
|
|
LogicalOp: models.OperatorAnd,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ConversationStatus, Operator: models.RuleOperatorEquals, Value: "5", FieldType: models.FieldTypeConversationField},
|
|
{Field: "tier", Operator: models.RuleOperatorEquals, Value: "premium", FieldType: models.FieldTypeContactCustomAttribute},
|
|
},
|
|
},
|
|
{
|
|
LogicalOp: models.OperatorOR,
|
|
Rules: []models.RuleDetail{
|
|
{Field: models.ConversationHoursSinceCreated, Operator: models.RuleOperatorGreaterThan, Value: "24", FieldType: models.FieldTypeConversationField},
|
|
{Field: models.ConversationInbox, Operator: models.RuleOperatorEquals, Value: "11", FieldType: models.FieldTypeConversationField},
|
|
},
|
|
},
|
|
},
|
|
Actions: []models.RuleAction{
|
|
{Type: models.ActionSendCSAT, Value: []string{"0"}},
|
|
{Type: models.ActionSetTags, Value: []string{"premium-resolved"}},
|
|
},
|
|
GroupOperator: models.OperatorAnd,
|
|
ExecutionMode: models.ExecutionModeAll,
|
|
},
|
|
}
|
|
|
|
engine.evalConversationRules(rules, conversation)
|
|
|
|
assert.Equal(t, 2, mockStore.callCount, "Complex conditions met, both actions should trigger")
|
|
assert.Equal(t, models.ActionSendCSAT, mockStore.appliedActions[0].Type)
|
|
assert.Equal(t, models.ActionSetTags, mockStore.appliedActions[1].Type)
|
|
} |