{
    "created_at": "2017-12-14 20:09:19 +0530",
    "href": "http://api.groovehq.com/v1/tickets/9",
    "links": {
        "customer": {
            "id": "0070883940",
            "href": "http://api.groovehq.com/v1/customers/customer@example.lcom"
        },
        "drafts": {
            "href": "http://api.groovehq.com/v1/tickets/9/drafts"
        },
        "state": {
            "href": "http://api.groovehq.com/v1/tickets/9/state"
        },
        "messages": {
            "href": "http://api.groovehq.com/v1/tickets/9/messages"
        }
    },
    "number": 9,
    "priority": "low",
    "resolution_time": null,
    "state": "opened",

    "updated_at": "2017-12-14 20:09:19 +0530",
    "system_updated_at": "2017-12-14 20:09:19 +0530",
    "assigned_group_id": null,
    "assigned_group": null,
    "closed_by": null,
    "tags": [],
    "tag_ids": [],
    "mailbox": "Inbox",
    "mailbox_id": "5063661921",
    "message_count": 1,
    "attachment_count": 0,
    "summary": "The content of the body goes here.",
    "search_summary": null,
    "last_message_type": "enduser",
    "last_message_author": {
        "id": "1734497920",
        "type": "Agent"
    },
    "type": "Widget",
    "snoozed_until": null,
    "snoozed_by_id": null,
    "interaction_count": 1,
    "state_changed_at": "2017-12-14 20:09:19 +0530",
    "assigned_at": null,
    "deleted_at": null,
    "browser": null,
    "page_title": null,
    "page_url": null,
    "platform": null,
    "last_message": "The content of the body goes here.",
    "assignee": null,
    "app_url": "https://ghostfox.groovehq.com/groove_client/tickets/68659446",
    "app_customer_url": "https://ghostfox.groovehq.com/groove_client/contacts/customers/49825873",

    "last_message_plain_text": "The content of the body goes here."
}
