{
    "href": "/v1/tickets/776",
    "state": "pending",
    "ticket_number": 776,
    "ticket": {
        "created_at": "2017-12-14 21:12:24 +0530",
        "href": "http://api.groovehq.com/v1/tickets/776",
        "links": {
            "customer": {
                "id": "6383949050",
                "href": "http://api.groovehq.com/v1/customers/rambo@example.com"
            },
            "drafts": {
                "href": "http://api.groovehq.com/v1/tickets/776/drafts"
            },
            "state": {
                "href": "http://api.groovehq.com/v1/tickets/776/state"
            },
            "messages": {
                "href": "http://api.groovehq.com/v1/tickets/776/messages"
            },
            "assignee": {
                "id": "1734497920",
                "href": "http://api.groovehq.com/v1/agents/agent@example.com"
            }
        },
        "number": 776,
        "priority": "low",
        "resolution_time": null,
        "state": "pending",
        "title": "Subject will be here",
        "updated_at": "2017-12-14 21:17:29 +0530",
        "system_updated_at": "2017-12-14 21:17:29 +0530",
        "assigned_group_id": null,
        "assigned_group": null,
        "closed_by": null,
        "tags": [],
        "tag_ids": [],
        "mailbox": "Inbox",
        "mailbox_id": "5063661921",
        "message_count": 2,
        "attachment_count": 0,
        "summary": "Hello , This is a reply from an agent to a ticket",
        "search_summary": null,
        "last_message_type": "enduser",
        "last_message_author": {
            "id": "1734497920",
            "type": "Agent"
        },
        "type": "Email",
        "snoozed_until": null,
        "snoozed_by_id": null,
        "interaction_count": 4,
        "state_changed_at": "2017-12-14 21:17:29 +0530",
        "assigned_at": "2017-12-14 21:17:29 +0530",
        "deleted_at": null,
        "browser": null,
        "page_title": null,
        "page_url": null,
        "platform": null,
        "last_message": "Hello , This is a reply from an agent to a ticket",
        "assignee": "agent@example.com",
        "app_url": "https://ghostfox.groovehq.com/groove_client/tickets/68667295",
        "app_customer_url": "https://ghostfox.groovehq.com/groove_client/contacts/customers/49829231",
        "customer_name": "RAMBO",
        "last_message_plain_text": "Hello , This is a reply from an agent to a ticket"
    },
    "app_url": "https://ghostfox.groovehq.com/groove_client/tickets/68667295"
}
