diff --git a/help/mobile-notifications.md b/help/mobile-notifications.md index 5249ead781..6ba0019a9e 100644 --- a/help/mobile-notifications.md +++ b/help/mobile-notifications.md @@ -37,52 +37,6 @@ notifications while you are actively using one of the Zulip apps. ## Testing mobile notifications -### For users on Zulip Cloud and Zulip Server 8.0+ - -!!! tip "" - - Follow [these instructions](/help/view-zulip-version) to check the Zulip - version for your organization. - -To verify that mobile notifications are working as desired, you can send -yourself a test notification from the Zulip mobile app. If you belong to more -than one Zulip organization, you can separately test notifications for each -account. - -{start_tabs} - -{tab|mobile} - -1. [Download](https://zulip.com/apps/) and install the Zulip mobile app if you - have not done so already. - -1. [Log in](/help/logging-in) to the account you want to test. - -{!mobile-profile-menu.md!} - -1. Tap **Settings**. - -1. Tap **Notifications**. - -1. Tap **Send a test notification**. If notifications are working, you will - receive a **Test notification**. - -!!! tip "" - - If you see a banner indicating that notifications have not been enabled - for your Zulip server, try [logging out](/help/logging-out) of your account - and [logging in](/help/logging-in) again. This will help if notifications - were enabled very recently. - -{end_tabs} - -### For users on older Zulip servers - -!!! tip "" - - Follow [these instructions](/help/view-zulip-version) to check the Zulip - version for your organization. - Start by configuring your notifications settings to make it easy to trigger a notification. @@ -155,89 +109,12 @@ To enable push notifications for your organization: {end_tabs} -#### Check whether notifications are enabled on your Zulip server - -{start_tabs} - -{tab|mobile} - -{!mobile-profile-menu.md!} - -1. Tap **Settings**. - -1. Tap **Notifications**. If notifications are not enabled, you will see a - banner that indicates this. - -{end_tabs} - -### Warning banners - -To make sure that you are aware when mobile notifications will not work, you will -see a warning banner in the mobile app if: - -- Your server is not registered with the [Zulip Mobile Push Notification - Service](https://zulip.readthedocs.io/en/stable/production/mobile-push-notifications.html). - -- There is a problem with your server's registration, such as failing to [upload - required - basic metadata](https://zulip.readthedocs.io/en/stable/production/mobile-push-notifications.html#uploading-basic-metadata). - -- Your organization's [plan](https://zulip.com/plans/#self-hosted) does not - include access to mobile notifications. - -- Your organization's access to mobile push notifications is about to - end. This banner is first shown to server administrators, and then - to all users. - -These banners can be snoozed temporarily, or permanently silenced in -notification settings. - -#### Configure warnings about mobile notifications - -{start_tabs} - -{tab|mobile} - -{!mobile-profile-menu.md!} - -1. Tap **Settings**. - -1. Tap **Notifications**. - -1. Toggle **Silence warnings about disabled mobile notifications** to - configure warning banners in the mobile app. - -{end_tabs} - ### Why am I seeing “New message” in place of message text? Administrators of self-hosted Zulip servers can [configure](https://zulip.readthedocs.io/en/stable/production/mobile-push-notifications.html#security-and-privacy) push notifications not to include any message content. -### Contacting Zulip support - -If you are still having trouble with your push notifications, you can send an -email to [Zulip support](/help/contact-support). Please be sure to include the -troubleshooting data provided by the mobile app. - -{start_tabs} - -{tab|mobile} - -{!mobile-profile-menu.md!} - -1. Tap **Settings**. - -1. Tap **Notifications**. - -1. Tap **Troubleshooting**. - -1. Use the **Copy to clipboard** button or the **Email support@zulip.com** - button to email the troubleshooting data to the Zulip support team. - -{end_tabs} - ## Related articles * [Channel notifications](/help/channel-notifications)