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help: Improve Contact support help page.

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Alya Abbott
2023-12-11 10:25:38 -08:00
committed by Tim Abbott
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help/contact-support.md
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We're here to help! This page will guide you to the best way to reach us.
* For **support requests** regarding your Zulip Cloud organization or
self-hosted server, [email Zulip support](mailto:support@zulip.com).
* Response time: Usually 1-3 business days, or within one business day for
paid customers.
## Zulip community
* For **sales**, **billing**, **partnerships**, and **other commercial
questions**, contact [sales@zulip.com](mailto:sales@zulip.com).
* Response time: Usually within one business day.
The primary communication forum for the Zulip community is the Zulip server
hosted at chat.zulip.org. Users and administrators of Zulip organizations stop
by to ask questions, offer feedback, and participate in product design
discussions.
* To **suggest new features**, **report an issue**, or **share any other
feedback**, join the [Zulip development community][development-community].
It's the best place to interactively discuss your problem or proposal. Please
[follow the community norms](/development-community/#community-norms) when
posting.
* Response time: Usually within one business day.
Everyone is welcome to sign up and participate — we love hearing from our users!
Please see the [Zulip development community][development-community] guide for
detailed instructions on how to join the community, [community norms][community
norms] and [where][development-community-streams] to ask your questions or give
feedback.
## Support requests
For support requests regarding your Zulip Cloud organization or self-hosted
server, you can request interactive chat support in the [Zulip development
community][development-community], or [email Zulip
support](mailto:support@zulip.com). Response time: Usually within 1-3 business days, or
within one business day for paid customers.
Phone support is available only for **Zulip Enterprise** customers.
## Sales, billing, and partnerships
For **sales**, **billing**, **partnerships**, and **other commercial
questions**, contact [sales@zulip.com](mailto:sales@zulip.com). Response time:
Usually within one business day.
## Product feedback
* You can **suggest new features**, **report an issue**, or **share any other
feedback**, in the [Zulip development community](#zulip-community). It's the
best place to interactively discuss your problem or proposal.
* Response time: Usually within 1-3 business days.
* If you have a **concrete bug report**, you can create an issue in the
appropriate [Zulip GitHub repository](https://github.com/zulip). Use the
@@ -24,13 +44,13 @@ We're here to help! This page will guide you to the best way to reach us.
aren't sure where to start.
* Response time: Usually within one week.
* Phone support is available only for **Enterprise support customers**.
Your feedback helps us make Zulip better for everyone! Please reach out if you
have questions, suggestions, or just want to brainstorm how to make Zulip work
for your organization.
[development-community]: https://zulip.com/development-community/
[communiyt-norms]: https://zulip.com/development-community/#community-norms
[development-community-streams]: https://zulip.com/development-community/#streams-for-zulip-users-and-administrators
## Related articles