From 85c33ec2a3cd916e8ea94dca5e299f00a751229b Mon Sep 17 00:00:00 2001 From: Alya Abbott Date: Fri, 14 Mar 2025 11:29:12 -0700 Subject: [PATCH] help: Point to better resources for how to give feedback. --- help/contact-support.md | 38 +++++++++++++++++++---------------- help/support-zulip-project.md | 2 +- 2 files changed, 22 insertions(+), 18 deletions(-) diff --git a/help/contact-support.md b/help/contact-support.md index 9d902bca69..e9ac228cd1 100644 --- a/help/contact-support.md +++ b/help/contact-support.md @@ -45,27 +45,31 @@ Usually within one business day. ## Product feedback -* You can **suggest new features**, **report an issue**, or **share any other - feedback**, in the [Zulip development community](#zulip-community). It's the - best place to interactively discuss your problem or proposal. - * Response time: Usually within 1-3 business days. - -* If you have a **concrete bug report**, you can create an issue in the - appropriate [Zulip GitHub repository](https://github.com/zulip). Use the - [server/web app](https://github.com/zulip/zulip/issues/new) repository if you - aren't sure where to start. - * Response time: Usually within one week. - -* To **share feedback privately**, contact - [feedback@zulip.com](mailto:feedback@zulip.com). This works well if you'd like - to include details about your organization that shouldn't be posted in public. - * Response time: Usually within 1-3 business days. - - Your feedback helps us make Zulip better for everyone! Please reach out if you have questions, suggestions, or just want to brainstorm how to make Zulip work for your organization. +* There are [several + ways](https://zulip.readthedocs.io/en/latest/contributing/reporting-bugs.html) + to **report possible bugs**. + * Response time: Usually within 1-3 business days in the [Zulip development + community](#zulip-community) or by email, or within one week [on + GitHub](https://github.com/zulip). + +* You can [**request + features**](https://zulip.readthedocs.io/en/latest/contributing/suggesting-features.html) + or [**share + feedback**](https://zulip.readthedocs.io/en/latest/contributing/suggesting-features.html#evaluation-and-onboarding-feedback). + Many improvements to the Zulip app start with a user's suggestion. + * Response time: Usually within 1-3 business days in the [Zulip development + community](#zulip-community) or by email, or within one week [on + GitHub](https://github.com/zulip). + +* To **report issues or share feedback privately**, contact + [feedback@zulip.com](mailto:feedback@zulip.com). This works well if you'd like + to include details about your organization that shouldn't be posted in public. + * Response time: Usually within 1-3 business days. + [development-community]: https://zulip.com/development-community/ [community-norms]: https://zulip.com/development-community/#community-norms [development-community-channels]: https://zulip.com/development-community/#channels-for-zulip-users-and-administrators diff --git a/help/support-zulip-project.md b/help/support-zulip-project.md index 0d022088c5..2e5ad2868e 100644 --- a/help/support-zulip-project.md +++ b/help/support-zulip-project.md @@ -76,7 +76,7 @@ Collective](https://opencollective.com/zulip). Many improvements to the Zulip app start with a user's suggestion. * [**Give - feedback**](https://zulip.readthedocs.io/en/latest/contributing/suggesting-features.html) + feedback**](https://zulip.readthedocs.io/en/latest/contributing/suggesting-features.html#evaluation-and-onboarding-feedback) if you are evaluating or using Zulip. * [**Translate**](https://zulip.readthedocs.io/en/latest/translating/translating.html)