diff --git a/help/all-messages.md b/help/all-messages.md
index 878b3c2853..21f64c01d9 100644
--- a/help/all-messages.md
+++ b/help/all-messages.md
@@ -11,7 +11,7 @@
## Related articles
* [Reading strategies](/help/reading-strategies)
-* [Recent conversations](/help/recent-conversations)
* [Inbox](/help/inbox)
+* [Recent conversations](/help/recent-conversations)
* [Configure default view](/help/configure-default-view)
-* [Reading topics](/help/reading-topics)
+* [Reading conversations](/help/reading-topics)
diff --git a/help/finding-a-topic-to-read.md b/help/finding-a-topic-to-read.md
index 288e5a01b3..bd930c8eca 100644
--- a/help/finding-a-topic-to-read.md
+++ b/help/finding-a-topic-to-read.md
@@ -1,16 +1,20 @@
-# Finding a topic to read
+# Finding a conversation to read
-Like your email inbox, Zulip works best if you read it topic-by-topic.
+{!conversation-definition.md!}
+
+{!conversation-recommendation.md!}
## From the Inbox view
-{!inbox.md!}
+{!inbox-intro.md!}
+
+{!inbox-instructions.md!}
## From Recent conversations
{!recent-conversations.md!}
-## From the list of streams
+## From the left sidebar
{!left-sidebar-topics.md!}
@@ -18,5 +22,4 @@ Like your email inbox, Zulip works best if you read it topic-by-topic.
* [Getting started with Zulip](/help/getting-started-with-zulip)
* [Reading strategies](/help/reading-strategies)
-* [Reading topics](/help/reading-topics)
-* [Reading direct messages (DMs)](/help/reading-dms)
+* [Reading conversations](/help/reading-topics)
diff --git a/help/getting-started-with-zulip.md b/help/getting-started-with-zulip.md
index eabcabd522..fa951817d8 100644
--- a/help/getting-started-with-zulip.md
+++ b/help/getting-started-with-zulip.md
@@ -18,30 +18,30 @@ it, you'll never want to use a different team chat app!
## Reading your messages
-Like your email inbox, Zulip works best if you read it topic-by-topic.
+{!conversation-definition.md!}
-### Finding a topic to read
+{!conversation-recommendation.md!}
+
+### Finding a conversation to read
#### From the Inbox view
-{!inbox.md!}
+{!inbox-intro.md!}
+
+{!inbox-instructions.md!}
#### From Recent conversations
{!recent-conversations.md!}
-#### From the list of streams
+#### From the left sidebar
{!left-sidebar-topics.md!}
-### Reading topics
+### Reading conversations
{!reading-topics.md!}
-### Reading direct messages
-
-{!reading-dms.md!}
-
## Sending messages
### When to start a new topic
diff --git a/help/include/reading-topics.md b/help/include/reading-topics.md
index 0104c64735..fdc356a44f 100644
--- a/help/include/reading-topics.md
+++ b/help/include/reading-topics.md
@@ -1,60 +1,20 @@
{start_tabs}
-{tab|via-inbox-view}
+{tab|desktop-web}
-{relative|message|inbox}
+1. [Find](/help/finding-a-topic-to-read) a conversation to read.
-1. Click on the name of a topic.
-
-1. Read the topic, scrolling down with the mouse or by pressing
+1. Read the conversation, scrolling down with the mouse or by pressing
PgDn.
-1. If the topic is not of interest, you can
+1. If the conversation is not of interest, you can
[mark all messages as read](/help/marking-messages-as-read) by
jumping to the bottom with the **Scroll to bottom**
() button or the End shortcut.
-1. You can then click on another topic in the left sidebar, use the
- N key to go to the next unread topic, or go back to the
- **Inbox** view.
+!!! keyboard_tip ""
-{tab|via-recent-conversations}
-
-{relative|message|recent}
-
-1. Click on the name of a topic in the **Topic** column.
-
-1. Read the topic, scrolling down with the mouse or by pressing
- PgDn.
-
-1. If the topic is not of interest, you can
- [mark all messages as read](/help/marking-messages-as-read) by
- jumping to the bottom with the **Scroll to bottom**
- () button or the End shortcut.
-
-1. You can then click on another topic in the left sidebar, use the
- N key to go to the next unread topic, or go back to the
- **Recent conversations** view.
-
-{tab|via-left-sidebar}
-
-1. Click on the name of a stream in the left sidebar. You will see a
- list of the most recent unread topics in that stream.
-
-1. Click on a topic in the left sidebar.
-
-1. Read the topic, scrolling down with the mouse or by pressing
- PgDn.
-
-1. If the topic is not of interest, you can
- [mark all messages as read](/help/marking-messages-as-read) by
- jumping to the bottom with the **Scroll to bottom**
- () button or the End shortcut.
-
-1. Click on the next topic in the left sidebar, or use the N
- key to go to the next unread topic.
-
-1. To go to older unread topics, use the N key or click
- **more topics** to view.
+ Use the N key to go to the next unread topic, or P
+ to go to the next unread direct message conversation.
{end_tabs}
diff --git a/help/include/sidebar_index.md b/help/include/sidebar_index.md
index cc85a23d30..786fa0f0ac 100644
--- a/help/include/sidebar_index.md
+++ b/help/include/sidebar_index.md
@@ -10,9 +10,8 @@
* [Joining an organization](/help/join-a-zulip-organization)
* [Set up your account](/help/set-up-your-account)
* [Streams and topics](/help/streams-and-topics)
-* [Finding a topic to read](/help/finding-a-topic-to-read)
-* [Reading topics](/help/reading-topics)
-* [Reading direct messages (DMs)](/help/reading-dms)
+* [Finding a conversation to read](/help/finding-a-topic-to-read)
+* [Reading conversations](/help/reading-topics)
* [Starting a new topic](/help/starting-a-new-topic)
* [Starting a new direct message](/help/starting-a-new-direct-message)
* [Replying to messages](/help/replying-to-messages)
diff --git a/help/reading-strategies.md b/help/reading-strategies.md
index 86e4da76c8..fb4c586786 100644
--- a/help/reading-strategies.md
+++ b/help/reading-strategies.md
@@ -5,55 +5,106 @@ the message is about. If you are not yet familiar with Zulip's topics,
we recommend first reading about [streams and
topics](/help/streams-and-topics).
-This article details a few ways to efficiently read through messages
+This article describes a few ways to efficiently read through messages
in Zulip.
-## Topic by topic
+## Conversation by conversation
-Like your email inbox, for most users, Zulip works best if you read it
-topic-by-topic.
+{!conversation-definition.md!}
-### Finding a topic to read
+{!conversation-recommendation.md!}
+
+### Finding a conversation to read
#### From the Inbox view
-{!inbox.md!}
+{!inbox-intro.md!}
+
+{!inbox-instructions.md!}
#### From Recent conversations
{!recent-conversations.md!}
-#### From the list of streams
+#### From the left sidebar
{!left-sidebar-topics.md!}
-### Reading topics
+### Reading conversations
{!reading-topics.md!}
-## Stream view
+## Combined views
+
+### All messages
+
+{!all-messages.md!}
+
+### All direct messages
+
+You can see all your direct messages in one place.
+
+{start_tabs}
+
+{tab|desktop-web}
+
+1. Click on the **All direct messages** icon next to **DIRECT MESSAGES** in the left sidebar.
+
+1. Read your direct messages, starting from your first unread message. You can
+ scroll using your mouse, the arrow keys, End, or page up/down.
+
+1. You can click on a conversation in the left sidebar or a message recipient bar to
+ narrow to messages from that conversation.
+
+!!! keyboard_tip ""
+
+ Use the Shift + P keyboard shortcut to go to
+ **All direct messages**.
+
+{end_tabs}
+
+### Stream view
Sometimes it's useful to scroll through all the messages in a stream,
especially in situations where you just want a general idea of what's going
on.
-* Click on a stream name in the left sidebar, and scroll using your mouse,
- the arrow keys, End, or page up/down.
+{start_tabs}
-* Click on a topic to narrow to messages from that topic.
+{tab|desktop-web}
-You can also search for a stream by clicking on **STREAMS** in the
-left sidebar, or using the Q [keyboard
-shortcut](/help/keyboard-shortcuts).
+1. Find the stream you want to read in the left sidebar. If you don't see it
+ right away, you can search for a stream by clicking on **STREAMS** in the
+ left sidebar, or using the Q [keyboard
+ shortcut](/help/keyboard-shortcuts).
-## All messages
+1. Click on the stream name in the left sidebar.
-{!all-messages.md!}
+1. Read messages in the stream, starting from your first unread message. You can
+ scroll using your mouse, the arrow keys, End, or page up/down.
-## Starring messages for later
+1. You can click on a topic in the left sidebar or a message recipient bar to
+ narrow to messages from that topic.
-You can [star messages](/help/star-a-message) that you've seen and would
-like to reply to later.
+{end_tabs}
+
+## Special views
+
+### Mentions
+
+The mentions view lets you quickly find all the places where you were
+[mentioned](/help/mention-a-user-or-group). Reviewing your mentions can be a
+good way to start your day.
+
+{!view-mentions.md!}
+
+### Starred messages
+
+You can [star messages](/help/star-a-message) that you plan to follow up on later.
+
+#### View starred messages
+
+{!view-starred-messages.md!}
## Related articles
diff --git a/help/reading-topics.md b/help/reading-topics.md
index fe271754cf..0062fbdb04 100644
--- a/help/reading-topics.md
+++ b/help/reading-topics.md
@@ -1,12 +1,13 @@
-# Reading topics
+# Reading conversations
-Like your email inbox, Zulip works best if you read it topic-by-topic.
+{!conversation-definition.md!}
+
+{!conversation-recommendation.md!}
{!reading-topics.md!}
## Related articles
* [Getting started with Zulip](/help/getting-started-with-zulip)
-* [Finding a topic to read](/help/finding-a-topic-to-read)
-* [Reading direct messages (DMs)](/help/reading-dms)
+* [Finding a conversation to read](/help/finding-a-topic-to-read)
* [Reading strategies](/help/reading-strategies)
diff --git a/help/recent-conversations.md b/help/recent-conversations.md
index f976b34be8..39a4275419 100644
--- a/help/recent-conversations.md
+++ b/help/recent-conversations.md
@@ -8,9 +8,9 @@
L, H) can be used to move between elements.
## Related articles
-* [Finding a topic to read](/help/finding-a-topic-to-read)
-* [Reading topics](/help/reading-topics)
+* [Finding a conversation to read](/help/finding-a-topic-to-read)
+* [Reading conversations](/help/reading-topics)
* [Reading strategies](/help/reading-strategies)
-* [All messages](/help/all-messages)
* [Inbox](/help/inbox)
+* [All messages](/help/all-messages)
* [Configure default view](/help/configure-default-view)
diff --git a/help/streams-and-topics.md b/help/streams-and-topics.md
index 8cec35f578..9c1a65e301 100644
--- a/help/streams-and-topics.md
+++ b/help/streams-and-topics.md
@@ -6,8 +6,8 @@
## Further reading
* [Getting started with Zulip](/help/getting-started-with-zulip)
-* [Finding a topic to read](/help/finding-a-topic-to-read)
-* [Reading topics](/help/reading-topics)
+* [Finding a conversation to read](/help/finding-a-topic-to-read)
+* [Reading conversations](/help/reading-topics)
* [Starting a new topic](/help/starting-a-new-topic)
* [Replying to messages](/help/replying-to-messages)
* [Creating streams for your organization](/help/getting-your-organization-started-with-zulip#create-streams)