diff --git a/help/include/sidebar_index.md b/help/include/sidebar_index.md
index c18e8e6ac1..853b42757c 100644
--- a/help/include/sidebar_index.md
+++ b/help/include/sidebar_index.md
@@ -66,6 +66,7 @@
 * [Quote or forward a message](/help/quote-or-forward-a-message)
 * [Emoji and emoticons](/help/emoji-and-emoticons)
 * [Insert a link](/help/insert-a-link)
+* [Saved snippets](/help/saved-snippets)
 * [Share and upload files](/help/share-and-upload-files)
 * [Animated GIFs](/help/animated-gifs-from-giphy)
 * [Text emphasis](/help/text-emphasis)
diff --git a/help/keyboard-shortcuts.md b/help/keyboard-shortcuts.md
index 0f2130b702..a4223e6001 100644
--- a/help/keyboard-shortcuts.md
+++ b/help/keyboard-shortcuts.md
@@ -158,6 +158,9 @@ in the Zulip app to add more to your repertoire as needed.
 * **Insert link**: `[Zulip website](https://zulip.org)` or <kbd>Ctrl</kbd> +
   <kbd>Shift</kbd> + <kbd>L</kbd>
 
+* **Insert or create a [saved snippet](/help/saved-snippets)**:
+  <kbd>Ctrl</kbd> + <kbd>'</kbd>
+
 * **Toggle preview mode**: <kbd>Alt</kbd> + <kbd>P</kbd>
 
 * **Cancel compose and save draft**: <kbd>Esc</kbd> or
diff --git a/help/saved-snippets.md b/help/saved-snippets.md
new file mode 100644
index 0000000000..f044471335
--- /dev/null
+++ b/help/saved-snippets.md
@@ -0,0 +1,82 @@
+# Saved snippets
+
+You can save snippets of message content, and quickly insert them into the
+message you're composing.
+
+## Insert a saved snippet
+
+{start_tabs}
+
+{!start-composing.md!}
+
+1. Click the **Insert saved snippet** (<i class="zulip-icon
+   zulip-icon-message-square-text"></i>) icon at the bottom of the compose box to
+   open the saved snippets menu.
+
+1.  Start typing to filter saved snippets by title. Select a saved snippet to
+    insert it into the compose box.
+
+!!! keyboard_tip ""
+
+    You can also use <kbd>Ctrl</kbd> + <kbd>'</kbd> to open the saved
+    snippets menu.
+
+{end_tabs}
+
+## Create a saved snippet
+
+{start_tabs}
+
+{!start-composing.md!}
+
+1. *(optional)* Write the text you'd like to use as save as a snippet in the
+   compose box. You can [preview](/help/preview-your-message-before-sending) what
+   it will look like once sent.
+
+1. Click the **Insert saved snippet** (<i class="zulip-icon
+   zulip-icon-message-square-text"></i>) icon at the bottom of the compose box to
+   open the saved snippets menu.
+
+1. Select **Create a new saved snippet**.
+
+1. Enter a **Title** for the saved snippet, which will be used for finding saved
+   snippets.
+
+1. Enter the **Content** you'd like to save as a snippet, or modify the content
+   from the compose box as needed.
+
+1. Click **Save**.
+
+!!! keyboard_tip ""
+
+    You can also use <kbd>Ctrl</kbd> + <kbd>'</kbd> to open the saved
+    snippets menu.
+
+{end_tabs}
+
+## Delete a saved snippet
+
+{start_tabs}
+
+{!start-composing.md!}
+
+1. Click the **Insert saved snippet** (<i class="zulip-icon
+   zulip-icon-message-square-text"></i>) icon at the bottom of the compose box to
+   open the saved snippets menu.
+
+1. Hover over the saved snippet you'd like to delete, and click the **Delete
+   snippet** (<i class="fa fa-trash-o"></i>) icon on the right.
+
+!!! keyboard_tip ""
+
+    You can also use <kbd>Ctrl</kbd> + <kbd>'</kbd> to open the saved
+    snippets menu.
+
+{end_tabs}
+
+## Related articles
+
+* [Message formatting](/help/format-your-message-using-markdown)
+* [Preview messages before sending](/help/preview-your-message-before-sending)
+* [Mastering the compose box](/help/mastering-the-compose-box)
+* [Keyboard shortcuts](/help/keyboard-shortcuts)
diff --git a/web/templates/keyboard_shortcuts.hbs b/web/templates/keyboard_shortcuts.hbs
index 28ec953384..8277f5be89 100644
--- a/web/templates/keyboard_shortcuts.hbs
+++ b/web/templates/keyboard_shortcuts.hbs
@@ -236,6 +236,10 @@
                     <td class="definition">{{t 'Insert new line' }}</td>
                     <td><span class="hotkey"><kbd>Shift</kbd> + <kbd>Enter</kbd></span></td>
                 </tr>
+                <tr>
+                    <td class="definition">{{t 'Use or create a saved snippet' }}</td>
+                    <td><span class="hotkey"><kbd>Ctrl</kbd> + <kbd>'</kbd></span></td>
+                </tr>
                 <tr>
                     <td class="definition">{{t 'Toggle preview mode' }}</td>
                     <td><span class="hotkey"><kbd>Alt</kbd> + <kbd>P</kbd></span></td>