diff --git a/zerver/lib/import_realm.py b/zerver/lib/import_realm.py
index 4b1fdfcfca..a18a2896ed 100644
--- a/zerver/lib/import_realm.py
+++ b/zerver/lib/import_realm.py
@@ -718,6 +718,10 @@ def do_import_realm(import_dir: Path, subdomain: str) -> Realm:
     # Remap the user IDs for notification_bot and friends to their
     # appropriate IDs on this server
     for item in data['zerver_userprofile_crossrealm']:
+        if item['email'].startswith("emailgateway@"):
+            # The email gateway bot's email is customized to a
+            # different domain on some servers.
+            item['email'] = settings.EMAIL_GATEWAY_BOT
         logging.info("Adding to ID map: %s %s" % (item['id'], get_system_bot(item['email']).id))
         new_user_id = get_system_bot(item['email']).id
         update_id_map(table='user_profile', old_id=item['id'], new_id=new_user_id)