diff --git a/templates/zerver/help/message-retention-policy.md b/templates/zerver/help/message-retention-policy.md
index 8e004b55ce..da5350a1a8 100644
--- a/templates/zerver/help/message-retention-policy.md
+++ b/templates/zerver/help/message-retention-policy.md
@@ -11,18 +11,18 @@ streams.  These policies control how many days a message is stored
 before being automatically deleted (the default being forever).
 Zulip's system supports:
 
-* Setting a retention policy for individual streams, to just delete
-  messages on those specific streams.
-* Setting an organization-level policy, and a "forever" policy for
-  specific streams, to preserve messages indefinitely on those
-  streams, while automatically deleting both PMs and messages sent to
-  other streams.
+* Setting an organization-level retention policy, which applies to
+  all private messages and all streams without a specific policy.
+* Setting a retention policy for individual streams, which overrides
+  the organization-level policy for that stream.  This can be used to
+  just delete messages on specific streams, to only retain messages
+  forever on specific streams, or just to have a different retention
+  period.
 
 In Zulip Cloud, message retention policies are available on the Zulip
 Cloud Standard and Zulip Cloud Plus [plans](https://zulip.com/plans),
 as well as for the hundreds of communities with sponsored Cloud
-Standard hosting.  Contact support@zulip.com if you're on one of
-these plans and would like to enable it.
+Standard hosting.
 
 ## Important details