# Webhooks for external integrations. from typing import Any, Dict from django.http import HttpRequest, HttpResponse from django.utils.translation import gettext as _ from zerver.decorator import webhook_view from zerver.lib.exceptions import JsonableError from zerver.lib.request import REQ, has_request_variables from zerver.lib.response import json_success from zerver.lib.webhooks.common import check_send_webhook_message, unix_milliseconds_to_timestamp from zerver.models import UserProfile # Newrelic planned to upgrade Alert Notification Channels to Workflows and Destinations # https://discuss.newrelic.com/t/plan-to-upgrade-alert-notification-channels-to-workflows-and-destinations/188205 # This view will handle both old and new format but will keep it easy to delete the old code # once it is EOLed by the end of June, 2023 # Once old is EOLed, delete the OPEN_TEMPLATE OPEN_TEMPLATE = """ [Incident]({incident_url}) **opened** for condition: **{condition_name}** at ``` quote {details} ``` """.strip() ACTIVE_TEMPLATE = """ [Incident]({incident_url}) **active** for condition: **{condition_name}** at ``` quote {details} ``` """.strip() DEFAULT_TEMPLATE = ( """[Incident]({incident_url}) **{status}** {owner}for condition: **{condition_name}**""".strip() ) TOPIC_TEMPLATE = """{policy_name} ({incident_id})""".strip() # Once old is EOLed, delete old and keep new OLD_EVENT_TYPES = ["closed", "acknowledged", "open"] NEW_EVENT_TYPES = ["created", "activated", "acknowledged", "closed"] ALL_EVENT_TYPES = list(set(OLD_EVENT_TYPES).union(set(NEW_EVENT_TYPES))) @webhook_view("NewRelic", all_event_types=ALL_EVENT_TYPES) @has_request_variables def api_newrelic_webhook( request: HttpRequest, user_profile: UserProfile, payload: Dict[str, Any] = REQ(argument_type="body"), ) -> HttpResponse: # Handle old format # Once old is EOLed, delete if block and keep else block if not payload.get("id"): info = { "condition_name": payload.get("condition_name", "Unknown condition"), "details": payload.get("details", "No details."), "incident_url": payload.get("incident_url", "https://alerts.newrelic.com"), "incident_acknowledge_url": payload.get( "incident_acknowledge_url", "https://alerts.newrelic.com" ), "status": payload.get("current_state", "None"), "iso_timestamp": "", "owner": payload.get("owner", ""), } unix_time = payload.get("timestamp", None) if unix_time is None: raise JsonableError(_("The newrelic webhook requires timestamp in milliseconds")) info["iso_timestamp"] = unix_milliseconds_to_timestamp(unix_time, "newrelic") # Add formatting to the owner field if owner is present if info["owner"] != "": info["owner"] = "by **{}** ".format(info["owner"]) # These are the three promised current_state values if info["status"].lower() == "open": content = OPEN_TEMPLATE.format(**info) elif info["status"].lower() == "acknowledged": content = DEFAULT_TEMPLATE.format(**info) elif info["status"].lower() == "closed": content = DEFAULT_TEMPLATE.format(**info) else: raise JsonableError( _("The newrelic webhook requires current_state be in [open|acknowledged|closed]") ) topic_info = { "policy_name": payload.get("policy_name", "Unknown Policy"), "incident_id": payload.get("incident_id", "Unknown ID"), } topic = TOPIC_TEMPLATE.format(**topic_info) check_send_webhook_message(request, user_profile, topic, content, info["status"]) return json_success(request) # Handle new format else: info = { "condition_name": payload.get("condition_name", "Unknown condition"), "details": payload.get("details", "No details."), "incident_url": payload.get("issueUrl", "https://alerts.newrelic.com"), "incident_acknowledge_url": payload.get( "incident_acknowledge_url", "https://alerts.newrelic.com" ), "status": payload.get("state", "None"), "iso_timestamp": "", "owner": payload.get("owner", ""), } unix_time = payload.get("createdAt", None) if unix_time is None: raise JsonableError(_("The newrelic webhook requires timestamp in milliseconds")) info["iso_timestamp"] = unix_milliseconds_to_timestamp(unix_time, "newrelic") # Add formatting to the owner field if owner is present if info["owner"] != "": info["owner"] = "by **{}** ".format(info["owner"]) # These are the three promised state values if info["status"].lower() == "activated": content = ACTIVE_TEMPLATE.format(**info) elif info["status"].lower() == "acknowledged": content = DEFAULT_TEMPLATE.format(**info) elif info["status"].lower() == "closed": content = DEFAULT_TEMPLATE.format(**info) elif info["status"].lower() == "created": content = DEFAULT_TEMPLATE.format(**info) else: raise JsonableError( _( "The newrelic webhook requires state be in [created|activated|acknowledged|closed]" ) ) policy_names_list = payload.get("alertPolicyNames", []) if policy_names_list: policy_names_str = ",".join(policy_names_list) else: policy_names_str = "Unknown Policy" topic_info = { "policy_name": policy_names_str, "incident_id": payload.get("id", "Unknown ID"), } topic = TOPIC_TEMPLATE.format(**topic_info) check_send_webhook_message(request, user_profile, topic, content, info["status"]) return json_success(request)