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Signed-off-by: Anders Kaseorg <anders@zulipchat.com>
107 lines
3.6 KiB
Python
107 lines
3.6 KiB
Python
# Webhooks for external integrations.
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from functools import partial
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from typing import Any, Callable, Dict, Optional
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from django.http import HttpRequest, HttpResponse
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from zerver.decorator import api_key_only_webhook_view
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from zerver.lib.request import REQ, has_request_variables
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from zerver.lib.response import json_success
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from zerver.lib.webhooks.common import UnexpectedWebhookEventType, \
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check_send_webhook_message, get_http_headers_from_filename, \
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validate_extract_webhook_http_header
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from zerver.models import UserProfile
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TICKET_STARTED_TEMPLATE = """
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{customer_name} submitted new ticket [#{number}: {title}]({app_url}):
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``` quote
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{summary}
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```
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""".strip()
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TICKET_ASSIGNED_TEMPLATE = "[#{number}: {title}]({app_url}) ({state}) assigned to {assignee_info}."
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AGENT_REPLIED_TEMPLATE = """
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{actor} {action} [ticket #{number}]({app_ticket_url}):
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``` quote
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{plain_text_body}
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```
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""".strip()
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def ticket_started_body(payload: Dict[str, Any]) -> str:
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return TICKET_STARTED_TEMPLATE.format(**payload)
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def ticket_assigned_body(payload: Dict[str, Any]) -> Optional[str]:
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state = payload['state']
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kwargs = {
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'state': 'open' if state == 'opened' else state,
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'number': payload['number'],
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'title': payload['title'],
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'app_url': payload['app_url'],
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}
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assignee = payload['assignee']
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assigned_group = payload['assigned_group']
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if assignee or assigned_group:
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if assignee and assigned_group:
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kwargs['assignee_info'] = '{assignee} from {assigned_group}'.format(**payload)
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elif assignee:
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kwargs['assignee_info'] = '{assignee}'.format(**payload)
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elif assigned_group:
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kwargs['assignee_info'] = '{assigned_group}'.format(**payload)
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return TICKET_ASSIGNED_TEMPLATE.format(**kwargs)
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else:
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return None
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def replied_body(payload: Dict[str, Any], actor: str, action: str) -> str:
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actor_url = "http://api.groovehq.com/v1/{}/".format(actor + 's')
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actor = payload['links']['author']['href'].split(actor_url)[1]
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number = payload['links']['ticket']['href'].split("http://api.groovehq.com/v1/tickets/")[1]
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body = AGENT_REPLIED_TEMPLATE.format(
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actor=actor,
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action=action,
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number=number,
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app_ticket_url=payload['app_ticket_url'],
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plain_text_body=payload['plain_text_body'],
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)
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return body
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def get_event_handler(event: str) -> Callable[..., str]:
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# The main reason for this function existence is because of mypy
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handler: Any = EVENTS_FUNCTION_MAPPER.get(event)
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if handler is None:
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raise UnexpectedWebhookEventType("Groove", event)
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return handler
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@api_key_only_webhook_view('Groove')
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@has_request_variables
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def api_groove_webhook(request: HttpRequest, user_profile: UserProfile,
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payload: Dict[str, Any]=REQ(argument_type='body')) -> HttpResponse:
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event = validate_extract_webhook_http_header(request, 'X_GROOVE_EVENT', 'Groove')
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assert event is not None
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handler = get_event_handler(event)
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body = handler(payload)
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topic = 'notifications'
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if body is not None:
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check_send_webhook_message(request, user_profile, topic, body)
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return json_success()
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EVENTS_FUNCTION_MAPPER = {
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'ticket_started': ticket_started_body,
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'ticket_assigned': ticket_assigned_body,
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'agent_replied': partial(replied_body, actor='agent', action='replied to'),
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'customer_replied': partial(replied_body, actor='customer', action='replied to'),
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'note_added': partial(replied_body, actor='agent', action='left a note on'),
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}
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fixture_to_headers = get_http_headers_from_filename("HTTP_X_GROOVE_EVENT")
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