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91 lines
4.4 KiB
Python
91 lines
4.4 KiB
Python
# -*- coding: utf-8 -*-
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from typing import Text
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from zerver.lib.test_classes import WebhookTestCase
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class FreshdeskHookTests(WebhookTestCase):
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STREAM_NAME = 'freshdesk'
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URL_TEMPLATE = u"/api/v1/external/freshdesk?stream={stream}"
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def test_ticket_creation(self):
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# type: () -> None
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"""
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Messages are generated on ticket creation through Freshdesk's
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"Dispatch'r" service.
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"""
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expected_subject = u"#11: Test ticket subject ☃"
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expected_message = u"""Requester ☃ Bob <requester-bob@example.com> created [ticket #11](http://test1234zzz.freshdesk.com/helpdesk/tickets/11):
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~~~ quote
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Test ticket description ☃.
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~~~
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Type: **Incident**
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Priority: **High**
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Status: **Pending**"""
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self.send_and_test_stream_message('ticket_created', expected_subject, expected_message, content_type="application/x-www-form-urlencoded", **self.api_auth(self.TEST_USER_EMAIL))
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def test_status_change(self):
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# type: () -> None
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"""
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Messages are generated when a ticket's status changes through
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Freshdesk's "Observer" service.
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"""
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expected_subject = u"#11: Test ticket subject ☃"
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expected_message = """Requester Bob <requester-bob@example.com> updated [ticket #11](http://test1234zzz.freshdesk.com/helpdesk/tickets/11):
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Status: **Resolved** => **Waiting on Customer**"""
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self.send_and_test_stream_message('status_changed', expected_subject, expected_message,
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content_type="application/x-www-form-urlencoded",
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**self.api_auth(self.TEST_USER_EMAIL))
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def test_priority_change(self):
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# type: () -> None
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"""
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Messages are generated when a ticket's priority changes through
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Freshdesk's "Observer" service.
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"""
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expected_subject = u"#11: Test ticket subject"
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expected_message = """Requester Bob <requester-bob@example.com> updated [ticket #11](http://test1234zzz.freshdesk.com/helpdesk/tickets/11):
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Priority: **High** => **Low**"""
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self.send_and_test_stream_message('priority_changed', expected_subject, expected_message,
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content_type="application/x-www-form-urlencoded",
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**self.api_auth(self.TEST_USER_EMAIL))
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def note_change(self, fixture, note_type):
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# type: (Text, Text) -> None
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"""
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Messages are generated when a note gets added to a ticket through
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Freshdesk's "Observer" service.
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"""
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expected_subject = u"#11: Test ticket subject"
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expected_message = """Requester Bob <requester-bob@example.com> added a {} note to [ticket #11](http://test1234zzz.freshdesk.com/helpdesk/tickets/11).""".format(note_type)
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self.send_and_test_stream_message(fixture, expected_subject, expected_message,
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content_type="application/x-www-form-urlencoded",
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**self.api_auth(self.TEST_USER_EMAIL))
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def test_private_note_change(self):
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# type: () -> None
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self.note_change("private_note", "private")
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def test_public_note_change(self):
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# type: () -> None
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self.note_change("public_note", "public")
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def test_inline_image(self):
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# type: () -> None
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"""
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Freshdesk sends us descriptions as HTML, so we have to make the
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descriptions Zulip markdown-friendly while still doing our best to
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preserve links and images.
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"""
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expected_subject = u"#12: Not enough ☃ guinea pigs"
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expected_message = u"Requester \u2603 Bob <requester-bob@example.com> created [ticket #12](http://test1234zzz.freshdesk.com/helpdesk/tickets/12):\n\n~~~ quote\nThere are too many cat pictures on the internet \u2603. We need more guinea pigs. Exhibit 1:\n\n \n\n\n[guinea_pig.png](http://cdn.freshdesk.com/data/helpdesk/attachments/production/12744808/original/guinea_pig.png)\n~~~\n\nType: **Problem**\nPriority: **Urgent**\nStatus: **Open**"
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self.send_and_test_stream_message("inline_images", expected_subject, expected_message,
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content_type="application/x-www-form-urlencoded",
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**self.api_auth(self.TEST_USER_EMAIL))
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def get_body(self, fixture_name):
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# type: (Text) -> Text
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return self.fixture_data("freshdesk", fixture_name, file_type="json")
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