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82 lines
3.1 KiB
HTML
82 lines
3.1 KiB
HTML
<p>
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First, create the stream you'd like to use for Zendesk notifications,
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and subscribe all interested parties to this stream. We recommend the
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stream name <code>zendesk</code>. Keep in mind you still need to create
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the stream first even if you are using this recommendation.
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</p>
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<p>
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Next, in Zendesk, open your Admin view via gear in the bottom-left
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corner. In the Admin view, click on Extensions, then click "add
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target".
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</p>
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<img class="screenshot" src="/static/images/integrations/zendesk/001.png"/>
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<img class="screenshot" src="/static/images/integrations/zendesk/002.png"/>
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<p>From there, click "URL target". Fill in the form like this:</p>
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<ul>
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<li><b>Title</b>: Zulip</li>
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<li><b>URL</b>:
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<code>{{ external_api_uri_subdomain }}{% raw %}/v1/external/zendesk?ticket_title={{ ticket.title }}&ticket_id={{ ticket.id }}&stream=zendesk{% endraw %}</code>
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</li>
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<li><b>Method</b>: POST</li>
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<li><b>Attribute Name</b>: message</li>
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<li><b>Username</b>: <em>your bot's user name, e.g.</em> <code>zendesk-bot@yourdomain.com</code></li>
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<li><b>Password</b>: <em>your bot's API key</em></li>
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</ul>
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<img class="screenshot" src="/static/images/integrations/zendesk/003.png"/>
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<p>
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Now select "Test Target" and click Submit. A test message should
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appear in the zendesk stream. If the message was received, save the
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target by selecting "Create target" and clicking Submit.
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</p>
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<p>
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From here, add a new trigger. You'll do this for every action you want
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to create a Zulip notification. Triggers are added by selecting Triggers
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in the left menu and then clicking "add trigger" in the top right.
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</p>
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<img class="screenshot" src="/static/images/integrations/zendesk/004.png"/>
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<img class="screenshot" src="/static/images/integrations/zendesk/005.png"/>
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<p>
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Let's say you want a notification each time a ticket is updated. Put
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in a descriptive title like "Announce ticket update". Under "Meet all of
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the folllowing conditions" select "Ticket: is..." and then select
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Updated. In the "Perform these actions" section select "Notification:
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Notify target" then select Zulip.
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</p>
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<p>
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Next we need need to enter the message body into Message. You can use
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Zulip markdown and the Zendesk placeholders when creating your message.
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You can copy this example template:
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</p>
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{% raw %}
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<pre><code>Ticket [#{{ ticket.id }}: {{ ticket.title }}]({{ ticket.link }}), was updated by {{ current_user.name }}
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* Status: {{ ticket.status }}
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* Priority: {{ ticket.priority }}
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* Type: {{ ticket.ticket_type }}
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* Assignee: {{ ticket.assignee.name }}
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* Tags: {{ ticket.tags }}
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* Description:
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``` quote
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{{ ticket.description }}
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```</code></pre>
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{% endraw %}
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<img src="/static/images/integrations/zendesk/006.png"/>
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<p>Finally, click Submit.</p>
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<p>
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<b>Congratulations! You're Done!</b><br/> When a ticket is updated
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you will see a notification like the following, to the stream
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<code>zendesk</code>, with a topic that matches the ticket's subject
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name:
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</p>
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<img class="screenshot" src="/static/images/integrations/zendesk/007.png"/>
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