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129 lines
4.6 KiB
Python
129 lines
4.6 KiB
Python
from zerver.lib.test_classes import WebhookTestCase
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class GrooveHookTests(WebhookTestCase):
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CHANNEL_NAME = "groove"
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URL_TEMPLATE = "/api/v1/external/groove?stream={stream}&api_key={api_key}"
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WEBHOOK_DIR_NAME = "groove"
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# This test simulates the condition when a new ticket comes.
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def test_groove_ticket_started(self) -> None:
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expected_topic_name = "notifications"
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expected_message = """
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Test Name submitted new ticket [#9: Test Subject](https://ghostfox.groovehq.com/groove_client/tickets/68659446):
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``` quote
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The content of the body goes here.
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```
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""".strip()
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self.check_webhook(
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"ticket_started",
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expected_topic_name,
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expected_message,
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content_type="application/x-www-form-urlencoded",
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)
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# This simulates the condition when a ticket
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# is assigned to an agent.
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def test_groove_ticket_assigned_agent_only(self) -> None:
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expected_topic_name = "notifications"
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expected_message = "[#9: Test Subject](https://testteam.groovehq.com/groove_client/tickets/68659446) (open) assigned to agent@example.com."
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self.check_webhook(
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"ticket_assigned__agent_only",
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expected_topic_name,
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expected_message,
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content_type="application/x-www-form-urlencoded",
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)
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# This simulates the condition when a ticket
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# is assigned to an agent in a group.
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def test_groove_ticket_assigned_agent_and_group(self) -> None:
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expected_topic_name = "notifications"
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expected_message = "[#9: Test Subject](https://testteam.groovehq.com/groove_client/tickets/68659446) (open) assigned to agent@example.com from group2."
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self.check_webhook(
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"ticket_assigned__agent_and_group",
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expected_topic_name,
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expected_message,
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content_type="application/x-www-form-urlencoded",
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)
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# This simulates the condition when a ticket
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# is assigned to a group.
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def test_groove_ticket_assigned_group_only(self) -> None:
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expected_topic_name = "notifications"
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expected_message = "[#9: Test Subject](https://testteam.groovehq.com/groove_client/tickets/68659446) (pending) assigned to group2."
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self.check_webhook(
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"ticket_assigned__group_only",
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expected_topic_name,
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expected_message,
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content_type="application/x-www-form-urlencoded",
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)
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# This simulates the condition when a ticket
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# is assigned to no one.
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def test_groove_ticket_assigned_no_one(self) -> None:
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self.subscribe(self.test_user, self.CHANNEL_NAME)
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result = self.client_post(
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self.url,
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self.get_body("ticket_assigned__no_one"),
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content_type="application/x-www-form-urlencoded",
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HTTP_X_GROOVE_EVENT="ticket_assigned",
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)
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self.assert_json_success(result)
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# This simulates the notification when an agent replied to a ticket.
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def test_groove_agent_replied(self) -> None:
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expected_topic_name = "notifications"
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expected_message = """
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agent@example.com replied to [ticket #776](https://ghostfox.groovehq.com/groove_client/tickets/68667295):
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``` quote
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Hello , This is a reply from an agent to a ticket
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```
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""".strip()
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self.check_webhook(
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"agent_replied",
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expected_topic_name,
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expected_message,
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content_type="application/x-www-form-urlencoded",
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)
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# This simulates the condition when a customer replied to a ticket.
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def test_groove_customer_replied(self) -> None:
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expected_topic_name = "notifications"
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expected_message = """
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rambo@example.com replied to [ticket #440](https://ghostfox.groovehq.com/groove_client/tickets/68666538):
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``` quote
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Hello agent, thanks for getting back. This is how a reply from customer looks like.
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```
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""".strip()
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self.check_webhook(
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"customer_replied",
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expected_topic_name,
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expected_message,
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content_type="application/x-www-form-urlencoded",
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)
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# This simulates the condition when an agent left a note.
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def test_groove_note_added(self) -> None:
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expected_topic_name = "notifications"
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expected_message = """
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anotheragent@example.com left a note on [ticket #776](https://ghostfox.groovehq.com/groove_client/tickets/68667295):
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``` quote
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This is a note added to a ticket
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```
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""".strip()
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self.check_webhook(
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"note_added",
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expected_topic_name,
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expected_message,
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content_type="application/x-ww-form-urlencoded",
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)
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