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133 lines
4.7 KiB
Python
133 lines
4.7 KiB
Python
from unittest.mock import MagicMock, patch
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from zerver.lib.test_classes import WebhookTestCase
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class FreshdeskHookTests(WebhookTestCase):
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CHANNEL_NAME = "freshdesk"
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URL_TEMPLATE = "/api/v1/external/freshdesk?stream={stream}"
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WEBHOOK_DIR_NAME = "freshdesk"
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def test_ticket_creation(self) -> None:
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"""
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Messages are generated on ticket creation through Freshdesk's
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"Dispatch'r" service.
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"""
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expected_topic_name = "#11: Test ticket subject ☃"
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expected_message = """
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Requester ☃ Bob <requester-bob@example.com> created [ticket #11](http://test1234zzz.freshdesk.com/helpdesk/tickets/11):
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``` quote
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Test ticket description ☃.
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```
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* **Type**: Incident
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* **Priority**: High
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* **Status**: Pending
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""".strip()
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self.api_stream_message(
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self.test_user,
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"ticket_created",
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expected_topic_name,
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expected_message,
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content_type="application/x-www-form-urlencoded",
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)
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def test_status_change(self) -> None:
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"""
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Messages are generated when a ticket's status changes through
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Freshdesk's "Observer" service.
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"""
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expected_topic_name = "#11: Test ticket subject ☃"
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expected_message = """
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Requester Bob <requester-bob@example.com> updated [ticket #11](http://test1234zzz.freshdesk.com/helpdesk/tickets/11):
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* **Status**: Resolved -> Waiting on Customer
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""".strip()
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self.api_stream_message(
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self.test_user,
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"status_changed",
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expected_topic_name,
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expected_message,
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content_type="application/x-www-form-urlencoded",
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)
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def test_priority_change(self) -> None:
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"""
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Messages are generated when a ticket's priority changes through
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Freshdesk's "Observer" service.
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"""
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expected_topic_name = "#11: Test ticket subject"
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expected_message = """
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Requester Bob <requester-bob@example.com> updated [ticket #11](http://test1234zzz.freshdesk.com/helpdesk/tickets/11):
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* **Priority**: High -> Low
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""".strip()
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self.api_stream_message(
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self.test_user,
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"priority_changed",
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expected_topic_name,
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expected_message,
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content_type="application/x-www-form-urlencoded",
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)
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@patch("zerver.lib.webhooks.common.check_send_webhook_message")
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def test_unknown_event_payload_ignore(self, check_send_webhook_message_mock: MagicMock) -> None:
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"""
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Ignore unknown event payloads.
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"""
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self.url = self.build_webhook_url()
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payload = self.get_body("unknown_payload")
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result = self.client_post(
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self.url,
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payload,
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HTTP_AUTHORIZATION=self.encode_email(self.test_user.email),
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content_type="application/x-www-form-urlencoded",
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)
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self.assertFalse(check_send_webhook_message_mock.called)
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self.assert_json_success(result)
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def note_change(self, fixture: str, note_type: str) -> None:
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"""
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Messages are generated when a note gets added to a ticket through
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Freshdesk's "Observer" service.
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"""
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expected_topic_name = "#11: Test ticket subject"
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expected_message = """
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Requester Bob <requester-bob@example.com> added a {} note to \
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[ticket #11](http://test1234zzz.freshdesk.com/helpdesk/tickets/11).
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""".strip().format(note_type)
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self.api_stream_message(
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self.test_user,
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fixture,
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expected_topic_name,
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expected_message,
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content_type="application/x-www-form-urlencoded",
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)
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def test_private_note_change(self) -> None:
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self.note_change("private_note", "private")
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def test_public_note_change(self) -> None:
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self.note_change("public_note", "public")
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def test_inline_image(self) -> None:
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"""
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Freshdesk sends us descriptions as HTML, so we have to make the
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descriptions Zulip Markdown-friendly while still doing our best to
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preserve links and images.
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"""
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expected_topic_name = "#12: Not enough ☃ guinea pigs"
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expected_message = """
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Requester \u2603 Bob <requester-bob@example.com> created [ticket #12](http://test1234zzz.freshdesk.com/helpdesk/tickets/12):\n\n``` quote\nThere are too many cat pictures on the internet \u2603. We need more guinea pigs.\nExhibit 1:\n\n \n\n[guinea_pig.png](http://cdn.freshdesk.com/data/helpdesk/attachments/production/12744808/original/guinea_pig.png)\n```\n\n* **Type**: Problem\n* **Priority**: Urgent\n* **Status**: Open
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""".strip()
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self.api_stream_message(
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self.test_user,
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"inline_images",
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expected_topic_name,
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expected_message,
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content_type="application/x-www-form-urlencoded",
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)
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