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76 lines
2.4 KiB
Python
76 lines
2.4 KiB
Python
from __future__ import absolute_import
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from typing import Any, Dict, Optional, Text
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from zerver.lib.actions import internal_send_message
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from zerver.lib.redis_utils import get_redis_client
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from zerver.models import get_realm, get_user_profile_by_email, \
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get_realm_by_email_domain, UserProfile, Realm
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import time
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client = get_redis_client()
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def realm_for_email(email):
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# type: (str) -> Optional[Realm]
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try:
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user = get_user_profile_by_email(email)
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return user.realm
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except UserProfile.DoesNotExist:
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pass
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return get_realm_by_email_domain(email)
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def has_enough_time_expired_since_last_message(sender_email, min_delay):
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# type: (Text, float) -> bool
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# This function returns a boolean, but it also has the side effect
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# of noting that a new message was received.
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key = 'zilencer:feedback:%s' % (sender_email,)
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t = int(time.time())
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last_time = client.getset(key, t)
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if last_time is None:
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return True
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delay = t - int(last_time)
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return delay > min_delay
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def get_ticket_number():
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# type: () -> int
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num_file = '/var/tmp/.feedback-bot-ticket-number'
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try:
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ticket_number = int(open(num_file).read()) + 1
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except Exception:
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ticket_number = 1
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open(num_file, 'w').write('%d' % (ticket_number,))
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return ticket_number
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def deliver_feedback_by_zulip(message):
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# type: (Dict[str, Any]) -> None
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subject = "%s" % (message["sender_email"],)
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if len(subject) > 60:
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subject = subject[:57].rstrip() + "..."
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content = u''
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sender_email = message['sender_email']
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# We generate ticket numbers if it's been more than a few minutes
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# since their last message. This avoids some noise when people use
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# enter-send.
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need_ticket = has_enough_time_expired_since_last_message(sender_email, 180)
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if need_ticket:
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ticket_number = get_ticket_number()
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content += '\n~~~'
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content += '\nticket Z%03d (@support please ack)' % (ticket_number,)
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content += '\nsender: %s' % (message['sender_full_name'],)
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content += '\nemail: %s' % (sender_email,)
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if 'sender_domain' in message:
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content += '\nrealm: %s' % (message['sender_domain'],)
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content += '\n~~~'
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content += '\n\n'
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content += message['content']
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internal_send_message(realm_for_email("feedback@zulip.com"), "feedback@zulip.com",
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"stream", "support", subject, content)
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