fix: regression in sso login caused due to attempting in hiding client secret in the API response. Resolves #21

feat: set conversation reference number in the subject of conversation for better thread matching.
fix: hide CSAT link from conversation last message.

.gitattributes

@@ -0,0 +1 @@
+VERSION export-subst

.github/workflows/github-pages.yml

@@ -0,0 +1,31 @@
+name: Deploy MkDocs
+
+on:
+  push:
+    branches:
+      - main
+
+jobs:
+  deploy:
+    runs-on: ubuntu-latest
+    steps:
+      - uses: actions/checkout@v3
+
+      - uses: actions/setup-python@v4
+        with:
+          python-version: 3.x
+
+      - run: pip install mkdocs-material
+
+      - run: |
+          if [ -f requirements.txt ]; then
+            pip install -r requirements.txt;
+          fi
+
+      - run: cd docs && mkdocs build
+
+      - name: Deploy to GitHub Pages
+        uses: peaceiris/actions-gh-pages@v3
+        with:
+          github_token: ${{ secrets.GITHUB_TOKEN }}
+          publish_dir: ./docs/site

.github/workflows/release.yml

@@ -0,0 +1,62 @@
+name: Release
+
+on:
+  push:
+    tags:
+      - "v*"
+
+jobs:
+  release:
+    runs-on: ubuntu-latest
+    permissions:
+      contents: write
+      packages: write
+    steps:
+      - name: Checkout repository
+        uses: actions/checkout@v4
+        with:
+          fetch-depth: 0
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
+        with:
+          driver: docker-container
+          cache-to: type=gha
+          cache-from: type=gha
+
+      - name: Log in to Docker Hub
+        uses: docker/login-action@v3
+        with:
+          username: ${{ secrets.DOCKERHUB_USERNAME }}
+          password: ${{ secrets.DOCKERHUB_PASSWORD }}
+
+      - name: Log in to GitHub Container Registry
+        uses: docker/login-action@v3
+        with:
+          registry: ghcr.io
+          username: ${{ github.actor }}
+          password: ${{ secrets.GITHUB_TOKEN }}
+
+      - name: Set up Go
+        uses: actions/setup-go@v5
+        with:
+          go-version: "1.21"
+          cache: true
+
+      - name: Set up Node.js
+        uses: actions/setup-node@v3
+        with:
+          node-version: '18.12'
+
+      - name: Install pnpm
+        run: npm install -g pnpm
+
+      - name: Run GoReleaser
+        uses: goreleaser/goreleaser-action@v5
+        with:
+          version: latest
+          args: release --parallelism 1 --clean
+        env:
+          GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
+          DOCKER_ORG: libredesk
+          GITHUB_ORG: ${{ github.repository_owner }}

.gitignore

@@ -1,5 +1,10 @@
 node_modules
 config.toml
+config.toml.*
 libredesk.bin
-uploads/*
-.env
+libredesk
+libredesk.exe
+uploads
+.env
+dist/
+.vscode/

.goreleaser.yaml

@@ -0,0 +1,182 @@
+env:
+  - GO111MODULE=on
+  - CGO_ENABLED=0
+  - GITHUB_ORG=abhinavxd
+  - DOCKER_ORG=libredesk
+
+before:
+  hooks:
+    - go mod tidy
+    - make frontend-build
+
+builds:
+  - id: "universal"
+    main: ./cmd
+    env:
+      - CGO_ENABLED=0
+    goos:
+      - darwin
+      - freebsd
+      - linux
+      - netbsd
+      - openbsd
+      - windows
+    goarch:
+      - amd64
+      - arm64
+      - arm
+    goarm:
+      - 6
+      - 7
+    binary: 'libredesk{{ if eq .Os "windows" }}.exe{{ end }}'
+    ldflags:
+      - -s -w -X "main.buildString={{ .Tag }} ({{ .ShortCommit }} {{ .Date }}, {{ .Os }}/{{ .Arch }})" -X "main.versionString={{ .Tag }}"
+    hooks:
+      post: make stuff BIN={{ .Path }}
+
+archives:
+  - format: tar.gz
+    name_template: 'libredesk_{{ .Version }}_{{ .Os }}_{{ .Arch }}{{ if eq .Arch "arm" }}v{{ .Arm }}{{ end }}'
+    files:
+      - README.md
+      - LICENSE
+
+checksum:
+  name_template: "libredesk_{{ .Version }}_checksums.txt"
+
+source:
+  enabled: true
+  format: tar.gz
+  name_template: "libredesk_{{ .Version }}_source"
+
+dockers:
+  - use: buildx
+    goos: linux
+    goarch: amd64
+    ids:
+      - universal
+    image_templates:
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:latest-amd64"
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:{{ .Tag }}-amd64"
+      - "ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:latest-amd64"
+      - "ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:{{ .Tag }}-amd64"
+    build_flag_templates:
+      - --platform=linux/amd64
+      - --label=org.opencontainers.image.title={{ .ProjectName }}
+      - --label=org.opencontainers.image.description={{ .ProjectName }}
+      - --label=org.opencontainers.image.url=https://github.com/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}
+      - --label=org.opencontainers.image.source=https://github.com/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}
+      - --label=org.opencontainers.image.version={{ .Version }}
+      - --label=org.opencontainers.image.created={{ time "2006-01-02T15:04:05Z07:00" }}
+      - --label=org.opencontainers.image.revision={{ .FullCommit }}
+      - --label=org.opencontainers.image.licenses=AGPL-3.0
+    dockerfile: Dockerfile
+    extra_files:
+      - config.sample.toml
+
+  - use: buildx
+    goos: linux
+    goarch: arm64
+    ids:
+      - universal
+    image_templates:
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:latest-arm64"
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:{{ .Tag }}-arm64"
+      - "ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:latest-arm64"
+      - "ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:{{ .Tag }}-arm64"
+    build_flag_templates:
+      - --platform=linux/arm64
+      - --label=org.opencontainers.image.title={{ .ProjectName }}
+      - --label=org.opencontainers.image.description={{ .ProjectName }}
+      - --label=org.opencontainers.image.url=https://github.com/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}
+      - --label=org.opencontainers.image.source=https://github.com/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}
+      - --label=org.opencontainers.image.version={{ .Version }}
+      - --label=org.opencontainers.image.created={{ time "2006-01-02T15:04:05Z07:00" }}
+      - --label=org.opencontainers.image.revision={{ .FullCommit }}
+      - --label=org.opencontainers.image.licenses=AGPL-3.0
+    dockerfile: Dockerfile
+    extra_files:
+      - config.sample.toml
+
+  - use: buildx
+    goos: linux
+    goarch: arm
+    goarm: 6
+    ids:
+      - universal
+    image_templates:
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:latest-armv6"
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:{{ .Tag }}-armv6"
+      - "ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:latest-armv6"
+      - "ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:{{ .Tag }}-armv6"
+    build_flag_templates:
+      - --platform=linux/arm/v6
+      - --label=org.opencontainers.image.title={{ .ProjectName }}
+      - --label=org.opencontainers.image.description={{ .ProjectName }}
+      - --label=org.opencontainers.image.url=https://github.com/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}
+      - --label=org.opencontainers.image.source=https://github.com/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}
+      - --label=org.opencontainers.image.version={{ .Version }}
+      - --label=org.opencontainers.image.created={{ time "2006-01-02T15:04:05Z07:00" }}
+      - --label=org.opencontainers.image.revision={{ .FullCommit }}
+      - --label=org.opencontainers.image.licenses=AGPL-3.0
+    dockerfile: Dockerfile
+    extra_files:
+      - config.sample.toml
+
+  - use: buildx
+    goos: linux
+    goarch: arm
+    goarm: 7
+    ids:
+      - universal
+    image_templates:
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:latest-armv7"
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:{{ .Tag }}-armv7"
+      - "ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:latest-armv7"
+      - "ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:{{ .Tag }}-armv7"
+    build_flag_templates:
+      - --platform=linux/arm/v7
+      - --label=org.opencontainers.image.title={{ .ProjectName }}
+      - --label=org.opencontainers.image.description={{ .ProjectName }}
+      - --label=org.opencontainers.image.url=https://github.com/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}
+      - --label=org.opencontainers.image.source=https://github.com/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}
+      - --label=org.opencontainers.image.version={{ .Version }}
+      - --label=org.opencontainers.image.created={{ time "2006-01-02T15:04:05Z07:00" }}
+      - --label=org.opencontainers.image.revision={{ .FullCommit }}
+      - --label=org.opencontainers.image.licenses=AGPL-3.0
+    dockerfile: Dockerfile
+    extra_files:
+      - config.sample.toml
+
+docker_manifests:
+  - name_template: "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:latest"
+    image_templates:
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:latest-amd64"
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:latest-arm64"
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:latest-armv6"
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:latest-armv7"
+  - name_template: "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:{{ .Tag }}"
+    image_templates:
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:{{ .Tag }}-amd64"
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:{{ .Tag }}-arm64"
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:{{ .Tag }}-armv6"
+      - "{{ .Env.DOCKER_ORG }}/{{ .ProjectName }}:{{ .Tag }}-armv7"
+  - name_template: ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:latest
+    image_templates:
+      - ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:latest-amd64
+      - ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:latest-arm64
+      - ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:latest-armv6
+      - ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:latest-armv7
+  - name_template: ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:{{ .Tag }}
+    image_templates:
+      - ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:{{ .Tag }}-amd64
+      - ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:{{ .Tag }}-arm64
+      - ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:{{ .Tag }}-armv6
+      - ghcr.io/{{ .Env.GITHUB_ORG }}/{{ .ProjectName }}:{{ .Tag }}-armv7
+
+release:
+  github:
+    owner: abhinavxd
+    name: libredesk
+  prerelease: auto
+  draft: true

Dockerfile

@@ -0,0 +1,18 @@
+# Use the latest version of Alpine Linux as the base image
+FROM alpine:latest
+
+# Install necessary packages
+RUN apk --no-cache add ca-certificates
+
+# Set the working directory to /libredesk
+WORKDIR /libredesk
+
+# Copy necessary files
+COPY libredesk .
+COPY config.sample.toml config.toml
+
+# Expose port 9000 for the application
+EXPOSE 9000
+
+# Set the default command to run the libredesk binary
+CMD ["./libredesk"]

Makefile

@@ -1,11 +1,13 @@
-# Build variables
-LAST_COMMIT := $(shell git rev-parse --short HEAD)
-LAST_COMMIT_DATE := $(shell git show -s --format=%ci ${LAST_COMMIT})
-VERSION := $(shell git describe --tags) 
-BUILDSTR := ${VERSION} (Commit: ${LAST_COMMIT_DATE} (${LAST_COMMIT}), Build: $(shell date +"%Y-%m-%d %H:%M:%S %z"))
+# Try to get the commit hash from 1) git 2) the VERSION file 3) fallback.
+LAST_COMMIT := $(or $(shell git rev-parse --short HEAD 2> /dev/null),$(shell head -n 1 VERSION | grep -oP -m 1 "^[a-z0-9]+$$"), "")
+
+# Try to get the semver from 1) git 2) the VERSION file 3) fallback.
+VERSION := $(or $(LIBREDESK_VERSION),$(shell git describe --tags --abbrev=0 2> /dev/null),$(shell grep -oP 'tag: \Kv\d+\.\d+\.\d+(-[a-zA-Z0-9.-]+)?' VERSION),"v0.0.0")
+
+BUILDSTR := ${VERSION} (\#${LAST_COMMIT} $(shell date -u +"%Y-%m-%dT%H:%M:%S%z"))
 
 # Binary names and paths
-BIN_LIBREDESK := libredesk.bin
+BIN := libredesk
 FRONTEND_DIR := frontend
 FRONTEND_DIST := ${FRONTEND_DIR}/dist
 STATIC := ${FRONTEND_DIST} i18n schema.sql static
@@ -28,15 +30,15 @@ install-deps: $(STUFFBIN)
 
 # Build the frontend for production.
 .PHONY: frontend-build
-frontend-build:
+frontend-build: install-deps
 	@echo "→ Building frontend for production..."
-	@cd ${FRONTEND_DIR} && pnpm build
+	@export VITE_APP_VERSION="${VERSION}" && cd ${FRONTEND_DIR} && pnpm build
 
 # Run the Go backend server in development mode.
 .PHONY: run-backend
 run-backend:
 	@echo "→ Running backend..."
-	@go run cmd/*.go
+	CGO_ENABLED=0 go run -ldflags="-s -w -X 'main.buildString=${BUILDSTR}' -X 'main.versionString=${VERSION}' -X 'main.frontendDir=frontend/dist'" cmd/*.go
 
 # Run the JS frontend server in development mode.
 .PHONY: run-frontend
@@ -44,26 +46,26 @@ run-frontend:
 	@echo "→ Installing frontend dependencies (if not already installed)..."
 	@cd ${FRONTEND_DIR} && pnpm install
 	@echo "→ Running frontend..."
-	@export VUE_APP_VERSION="${VERSION}" && cd ${FRONTEND_DIR} && pnpm dev
+	@export VITE_APP_VERSION="${VERSION}" && cd ${FRONTEND_DIR} && pnpm dev
 
 # Build the backend binary.
-.PHONY: backend-build
-backend-build: $(STUFFBIN)
+.PHONY: build-backend
+build-backend: $(STUFFBIN)
 	@echo "→ Building backend..."
 	@CGO_ENABLED=0 go build -a\
-		-ldflags="-X 'main.buildString=${BUILDSTR}' -X 'main.buildDate=${LAST_COMMIT_DATE}' -s -w" \
-		-o ${BIN_LIBREDESK} cmd/*.go
+		-ldflags="-X 'main.buildString=${BUILDSTR}' -X 'main.versionString=${VERSION}' -s -w" \
+		-o ${BIN} cmd/*.go
 
 # Main build target: builds both frontend and backend, then stuffs static assets into the binary.
 .PHONY: build
-build: frontend-build backend-build stuff
+build: frontend-build build-backend stuff
 	@echo "→ Build successful. Current version: $(VERSION)"
 
 # Stuff static assets into the binary using stuffbin.
 .PHONY: stuff
 stuff: $(STUFFBIN)
 	@echo "→ Stuffing static assets into binary..."
-	@$(STUFFBIN) -a stuff -in ${BIN_LIBREDESK} -out ${BIN_LIBREDESK} ${STATIC}
+	@$(STUFFBIN) -a stuff -in ${BIN} -out ${BIN} ${STATIC}
 
 # Build the application in demo mode.
 .PHONY: demo-build

README.md

@@ -1,39 +1,82 @@
+<a href="https://zerodha.tech"><img src="https://zerodha.tech/static/images/github-badge.svg" align="right" alt="Zerodha Tech Badge" /></a>
+
+
 # Libredesk
 
-Open-source, self-hosted customer support desk. Single binary app.
+Open source, self-hosted customer support desk. Single binary app.
 
-> This project is currently in **alpha**. Features and APIs may change and are not yet fully tested.
+Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**Live demo**](https://demo.libredesk.io/).
 
-## Developer Setup
+![Screenshot_20250220_231723](https://hebbkx1anhila5yf.public.blob.vercel-storage.com/image-HvmxvOkalQSLp4qVezdTXaCd3dB4Rm.png)
 
-#### Prerequisites
 
-- **go**
-- **pnpm**
-- **PostgreSQL >= 13**
-- **Redis**
+> **CAUTION:** This project is currently in **alpha**. Features and APIs may change and are not yet fully tested.
 
-1. **Clone the repository**:
+## Features
 
-   ```bash
-   git clone https://github.com/abhinavxd/libredesk.git
-   cd libredesk
-   ```
+- **Multi Inbox**  
+  Libredesk supports multiple inboxes, letting you manage conversations across teams effortlessly.
+- **Granular Permissions**  
+  Create custom roles with granular permissions for teams and individual agents.
+- **Smart Automation**  
+  Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions.
+- **CSAT Surveys**  
+  Measure customer satisfaction with automated surveys.
+- **Macros**  
+  Save frequently sent messages as templates. With one click, send saved responses, set tags, and more.
+- **Smart Organization**  
+  Keep conversations organized with tags, custom statuses for conversations, and snoozing. Find any conversation instantly from the search bar.
+- **Auto Assignment**  
+  Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria.
+- **SLA Management**  
+  Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.
+- **Business Intelligence**  
+  Connect your favorite BI tools like Metabase and create custom dashboards and reports with your support data—without lock-ins.
+- **AI-Assisted Response Rewrite**  
+  Instantly rewrite responses with AI to make them more friendly, professional, or polished.
+- **Command Bar**  
+  Opens with a simple shortcut (CTRL+k) and lets you quickly perform actions on conversations.
 
-2. **Configure the Application**:
+And more checkout - [libredesk.io](https://libredesk.io)
 
-   - Copy the sample configuration file `config.toml.sample` to `config.toml`:
-    
-       ```bash
-       cp config.toml.sample config.toml
-       ```
-   - Edit the `config.toml` file to configure your database and Redis connection settings.
 
-3. **Run in Development Mode**:
+## Installation
 
-   - Backend: `make run-backend`
-   - Frontend: `make run-frontend`
+### Docker
 
----
+The latest image is available on DockerHub at [`libredesk/libredesk:latest`](https://hub.docker.com/r/libredesk/libredesk/tags?page=1&ordering=last_updated&name=latest)
 
-Visit [libredesk.io](https://libredesk.io) for more info.
+```shell
+# Download the compose file and sample config file in the current directory.
+curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
+curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml
+
+# Copy the config.sample.toml to config.toml and edit it as needed.
+cp config.sample.toml config.toml
+
+# Run the services in the background.
+docker compose up -d
+
+# Setting System user password.
+docker exec -it libredesk_app ./libredesk --set-system-user-password
+```
+
+Go to `http://localhost:9000` and login with username `System` and the password you set using the --set-system-user-password command.
+
+See [installation docs](https://libredesk.io/docs/installation/)
+
+__________________
+
+### Binary
+- Download the [latest release](https://github.com/abhinavxd/libredesk/releases) and extract the libredesk binary.
+- Copy config.sample.toml to config.toml and edit as needed.
+- `./libredesk --install` to setup the Postgres DB (or `--upgrade` to upgrade an existing DB. Upgrades are idempotent and running them multiple times have no side effects).
+- Run `./libredesk --set-system-user-password` to set the password for the System user.
+- Run `./libredesk` and visit `http://localhost:9000` and login with username `System` and the password you set using the --set-system-user-password command.
+
+See [installation docs](https://libredesk.io/docs/installation)
+__________________
+
+
+## Developers
+If you are interested in contributing, refer to the [developer setup](https://libredesk.io/docs/developer-setup/). The backend is written in Go and the frontend is Vue js 3 with Shadcn for UI components.

VERSION

@@ -0,0 +1,2 @@
+$Format:%h$
+$Format:%D$

cmd/ai.go

@@ -1,6 +1,14 @@
 package main
 
-import "github.com/zerodha/fastglue"
+import (
+	"github.com/abhinavxd/libredesk/internal/envelope"
+	"github.com/zerodha/fastglue"
+)
+
+type providerUpdateReq struct {
+	Provider string `json:"provider"`
+	APIKey   string `json:"api_key"`
+}
 
 // handleAICompletion handles AI completion requests
 func handleAICompletion(r *fastglue.Request) error {
@@ -27,3 +35,18 @@ func handleGetAIPrompts(r *fastglue.Request) error {
 	}
 	return r.SendEnvelope(resp)
 }
+
+// handleUpdateAIProvider updates the AI provider
+func handleUpdateAIProvider(r *fastglue.Request) error {
+	var (
+		app = r.Context.(*App)
+		req providerUpdateReq
+	)
+	if err := r.Decode(&req, "json"); err != nil {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.InputError, "Error unmarshalling request", nil))
+	}
+	if err := app.ai.UpdateProvider(req.Provider, req.APIKey); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope("Provider updated successfully")
+}

cmd/auth.go

@@ -75,7 +75,7 @@ func handleOIDCCallback(r *fastglue.Request) error {
 	}
 
 	// Lookup the user by email and set the session.
-	user, err := app.user.GetByEmail(claims.Email)
+	user, err := app.user.GetAgentByEmail(claims.Email)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}

cmd/conversation.go

@@ -3,6 +3,7 @@ package main
 import (
 	"encoding/json"
 	"strconv"
+	"strings"
 	"time"
 
 	amodels "github.com/abhinavxd/libredesk/internal/auth/models"
@@ -42,7 +43,6 @@ func handleGetAllConversations(r *fastglue.Request) error {
 		if conversations[i].SLAPolicyID.Int != 0 {
 			setSLADeadlines(app, &conversations[i])
 		}
-		conversations[i].ID = 0
 	}
 
 	return r.SendEnvelope(envelope.PageResults{
@@ -79,7 +79,6 @@ func handleGetAssignedConversations(r *fastglue.Request) error {
 		if conversations[i].SLAPolicyID.Int != 0 {
 			setSLADeadlines(app, &conversations[i])
 		}
-		conversations[i].ID = 0
 	}
 
 	return r.SendEnvelope(envelope.PageResults{
@@ -116,7 +115,6 @@ func handleGetUnassignedConversations(r *fastglue.Request) error {
 		if conversations[i].SLAPolicyID.Int != 0 {
 			setSLADeadlines(app, &conversations[i])
 		}
-		conversations[i].ID = 0
 	}
 
 	return r.SendEnvelope(envelope.PageResults{
@@ -153,7 +151,7 @@ func handleGetViewConversations(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusForbidden, "You don't have access to this view.", nil, envelope.PermissionError)
 	}
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -195,7 +193,6 @@ func handleGetViewConversations(r *fastglue.Request) error {
 		if conversations[i].SLAPolicyID.Int != 0 {
 			setSLADeadlines(app, &conversations[i])
 		}
-		conversations[i].ID = 0
 	}
 
 	return r.SendEnvelope(envelope.PageResults{
@@ -248,7 +245,6 @@ func handleGetTeamUnassignedConversations(r *fastglue.Request) error {
 		if conversations[i].SLAPolicyID.Int != 0 {
 			setSLADeadlines(app, &conversations[i])
 		}
-		conversations[i].ID = 0
 	}
 
 	return r.SendEnvelope(envelope.PageResults{
@@ -268,7 +264,7 @@ func handleGetConversation(r *fastglue.Request) error {
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -284,7 +280,6 @@ func handleGetConversation(r *fastglue.Request) error {
 
 	prev, _ := app.conversation.GetContactConversations(conv.ContactID)
 	conv.PreviousConversations = filterCurrentConv(prev, conv.UUID)
-	conv.ID = 0
 	return r.SendEnvelope(conv)
 }
 
@@ -295,7 +290,7 @@ func handleUpdateConversationAssigneeLastSeen(r *fastglue.Request) error {
 		uuid  = r.RequestCtx.UserValue("uuid").(string)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -316,7 +311,7 @@ func handleGetConversationParticipants(r *fastglue.Request) error {
 		uuid  = r.RequestCtx.UserValue("uuid").(string)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -343,7 +338,7 @@ func handleUpdateUserAssignee(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `assignee_id`", nil, envelope.InputError)
 	}
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -375,7 +370,7 @@ func handleUpdateTeamAssignee(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid assignee `id`.", nil, envelope.InputError)
 	}
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -426,7 +421,7 @@ func handleUpdateConversationPriority(r *fastglue.Request) error {
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -471,7 +466,7 @@ func handleUpdateConversationStatus(r *fastglue.Request) error {
 	}
 
 	// Enforce conversation access.
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -528,7 +523,7 @@ func handleUpdateConversationtags(r *fastglue.Request) error {
 		return sendErrorEnvelope(r, err)
 	}
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -607,7 +602,7 @@ func handleRemoveUserAssignee(r *fastglue.Request) error {
 		uuid  = r.RequestCtx.UserValue("uuid").(string)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -628,7 +623,7 @@ func handleRemoveTeamAssignee(r *fastglue.Request) error {
 		uuid  = r.RequestCtx.UserValue("uuid").(string)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -651,3 +646,99 @@ func filterCurrentConv(convs []cmodels.Conversation, uuid string) []cmodels.Conv
 	}
 	return []cmodels.Conversation{}
 }
+
+// handleCreateConversation creates a new conversation and sends a message to it.
+func handleCreateConversation(r *fastglue.Request) error {
+	var (
+		app             = r.Context.(*App)
+		auser           = r.RequestCtx.UserValue("user").(amodels.User)
+		inboxID         = r.RequestCtx.PostArgs().GetUintOrZero("inbox_id")
+		assignedAgentID = r.RequestCtx.PostArgs().GetUintOrZero("agent_id")
+		assignedTeamID  = r.RequestCtx.PostArgs().GetUintOrZero("team_id")
+		email           = strings.TrimSpace(string(r.RequestCtx.PostArgs().Peek("contact_email")))
+		firstName       = strings.TrimSpace(string(r.RequestCtx.PostArgs().Peek("first_name")))
+		lastName        = strings.TrimSpace(string(r.RequestCtx.PostArgs().Peek("last_name")))
+		subject         = strings.TrimSpace(string(r.RequestCtx.PostArgs().Peek("subject")))
+		content         = string(r.RequestCtx.PostArgs().Peek("content"))
+	)
+	// Validate required fields
+	if inboxID <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "inbox_id is required", nil, envelope.InputError)
+	}
+	if subject == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "subject is required", nil, envelope.InputError)
+	}
+	if content == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "content is required", nil, envelope.InputError)
+	}
+	if email == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Contact email is required", nil, envelope.InputError)
+	}
+	if firstName == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "First name is required when creating a new contact", nil, envelope.InputError)
+	}
+
+	user, err := app.user.GetAgent(auser.ID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	// Check if inbox exists and is enabled.
+	inbox, err := app.inbox.GetDBRecord(inboxID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if !inbox.Enabled {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "The chosen inbox is disabled", nil, envelope.InputError)
+	}
+
+	// Find or create contact.
+	contact := umodels.User{
+		Email:           null.StringFrom(email),
+		SourceChannelID: null.StringFrom(email),
+		FirstName:       firstName,
+		LastName:        lastName,
+		InboxID:         inboxID,
+	}
+	if err := app.user.CreateContact(&contact); err != nil {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, "Error creating contact", nil))
+	}
+
+	// Create conversation
+	conversationID, conversationUUID, err := app.conversation.CreateConversation(
+		contact.ID,
+		contact.ContactChannelID,
+		inboxID,
+		"", /** last_message **/
+		time.Now(),
+		subject,
+		true, /** append reference number to subject **/
+	)
+	if err != nil {
+		app.lo.Error("error creating conversation", "error", err)
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, "Error creating conversation", nil))
+	}
+
+	// Send reply to the created conversation.
+	if err := app.conversation.SendReply(nil /**media**/, inboxID, auser.ID, conversationUUID, content, nil /**cc**/, nil /**bcc**/, map[string]any{} /**meta**/); err != nil {
+		if err := app.conversation.DeleteConversation(conversationUUID); err != nil {
+			app.lo.Error("error deleting conversation", "error", err)
+		}
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, "Error sending message", nil))
+	}
+
+	// Assign the conversation to the agent or team.
+	if assignedAgentID > 0 {
+		app.conversation.UpdateConversationUserAssignee(conversationUUID, assignedAgentID, user)
+	}
+	if assignedTeamID > 0 {
+		app.conversation.UpdateConversationTeamAssignee(conversationUUID, assignedTeamID, user)
+	}
+
+	// Send the created conversation back to the client.
+	conversation, err := app.conversation.GetConversation(conversationID, "")
+	if err != nil {
+		app.lo.Error("error fetching created conversation", "error", err)
+	}
+	return r.SendEnvelope(conversation)
+}

cmd/handlers.go

@@ -37,8 +37,9 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	// OpenID connect single sign-on.
 	g.GET("/api/v1/oidc/enabled", handleGetAllEnabledOIDC)
 	g.GET("/api/v1/oidc", perm(handleGetAllOIDC, "oidc:manage"))
-	g.GET("/api/v1/oidc/{id}", perm(handleGetOIDC, "oidc:manage"))
 	g.POST("/api/v1/oidc", perm(handleCreateOIDC, "oidc:manage"))
+	g.POST("/api/v1/oidc/test", perm(handleTestOIDC, "oidc:manage"))
+	g.GET("/api/v1/oidc/{id}", perm(handleGetOIDC, "oidc:manage"))
 	g.PUT("/api/v1/oidc/{id}", perm(handleUpdateOIDC, "oidc:manage"))
 	g.DELETE("/api/v1/oidc/{id}", perm(handleDeleteOIDC, "oidc:manage"))
 
@@ -62,10 +63,12 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	g.GET("/api/v1/conversations/{uuid}/messages", perm(handleGetMessages, "messages:read"))
 	g.POST("/api/v1/conversations/{cuuid}/messages", perm(handleSendMessage, "messages:write"))
 	g.PUT("/api/v1/conversations/{cuuid}/messages/{uuid}/retry", perm(handleRetryMessage, "messages:write"))
+	g.POST("/api/v1/conversations", perm(handleCreateConversation, "conversations:write"))
 
 	// Search.
 	g.GET("/api/v1/conversations/search", perm(handleSearchConversations, "conversations:read"))
 	g.GET("/api/v1/messages/search", perm(handleSearchMessages, "messages:read"))
+	g.GET("/api/v1/contacts/search", perm(handleSearchContacts, "conversations:write"))
 
 	// Views.
 	g.GET("/api/v1/views/me", perm(handleGetUserViews, "view:manage"))
@@ -98,6 +101,7 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	g.GET("/api/v1/users/me", auth(handleGetCurrentUser))
 	g.PUT("/api/v1/users/me", auth(handleUpdateCurrentUser))
 	g.GET("/api/v1/users/me/teams", auth(handleGetCurrentUserTeams))
+	g.PUT("/api/v1/users/me/availability", auth(handleUpdateUserAvailability))
 	g.DELETE("/api/v1/users/me/avatar", auth(handleDeleteAvatar))
 	g.GET("/api/v1/users/compact", auth(handleGetUsersCompact))
 	g.GET("/api/v1/users", perm(handleGetUsers, "users:manage"))
@@ -172,6 +176,7 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	// AI completion.
 	g.GET("/api/v1/ai/prompts", auth(handleGetAIPrompts))
 	g.POST("/api/v1/ai/completion", auth(handleAICompletion))
+	g.PUT("/api/v1/ai/provider", perm(handleUpdateAIProvider, "ai:manage"))
 
 	// WebSocket.
 	g.GET("/ws", auth(func(r *fastglue.Request) error {

cmd/init.go

@@ -98,6 +98,9 @@ func initFlags() {
 		"path to one or more config files (will be merged in order)")
 	f.Bool("version", false, "show current version of the build")
 	f.Bool("install", false, "setup database")
+	f.Bool("idempotent-install", false, "run idempotent installation, i.e., skip installion if schema is already installed useful for the first time setup")
+	f.Bool("yes", false, "skip confirmation prompt")
+	f.Bool("upgrade", false, "upgrade the database schema")
 	f.Bool("set-system-user-password", false, "set password for the system user")
 
 	if err := f.Parse(os.Args[1:]); err != nil {
@@ -305,6 +308,11 @@ func initCSAT(db *sqlx.DB) *csat.Manager {
 	return m
 }
 
+// initWS inits websocket hub.
+func initWS(user *user.Manager) *ws.Hub {
+	return ws.NewHub(user)
+}
+
 // initTemplates inits template manager.
 func initTemplate(db *sqlx.DB, fs stuffbin.FileSystem, consts *constants) *tmpl.Manager {
 	var (
@@ -546,7 +554,7 @@ func initEmailInbox(inboxRecord imodels.Inbox, store inbox.MessageStore) (inbox.
 		return nil, fmt.Errorf("initializing `%s` inbox: `%s` error : %w", inboxRecord.Channel, inboxRecord.Name, err)
 	}
 
-	log.Printf("`%s` inbox successfully initialized. %d SMTP servers. %d IMAP clients.", inboxRecord.Name, len(config.SMTP), len(config.IMAP))
+	log.Printf("`%s` inbox successfully initialized", inboxRecord.Name)
 
 	return inbox, nil
 }

cmd/install.go

@@ -4,23 +4,38 @@ import (
 	"context"
 	"fmt"
 	"log"
+	"os"
 	"strings"
+	"time"
 
+	"github.com/abhinavxd/libredesk/internal/colorlog"
+	"github.com/abhinavxd/libredesk/internal/dbutil"
 	"github.com/abhinavxd/libredesk/internal/user"
 	"github.com/jmoiron/sqlx"
 	"github.com/knadh/stuffbin"
-	"github.com/lib/pq"
 )
 
-// install checks if the schema is already installed, prompts for confirmation, and installs the schema if needed.
-func install(ctx context.Context, db *sqlx.DB, fs stuffbin.FileSystem) error {
-	installed, err := checkSchema(db)
+// Install checks if the schema is already installed, prompts for confirmation, and installs the schema if needed.
+// idempotent install skips the installation if the database schema is already installed.
+func install(ctx context.Context, db *sqlx.DB, fs stuffbin.FileSystem, idempotentInstall, prompt bool) error {
+	schemaInstalled, err := checkSchema(db)
 	if err != nil {
-		log.Fatalf("error checking db schema: %v", err)
+		log.Fatalf("error checking existing db schema: %v", err)
 	}
-	if installed {
-		fmt.Printf("\033[31m** WARNING: This will wipe your entire database - '%s' **\033[0m\n", ko.String("db.database"))
-		fmt.Print("Continue (y/n)? ")
+
+	// Make sure the system user password is strong enough.
+	password := os.Getenv("LIBREDESK_SYSTEM_USER_PASSWORD")
+	if password != "" && !user.IsStrongSystemUserPassword(password) && !schemaInstalled {
+		log.Fatalf("system user password is not strong, %s", user.SystemUserPasswordHint)
+	}
+
+	if !idempotentInstall {
+		log.Println("running first time setup...")
+		colorlog.Red(fmt.Sprintf("WARNING: This will wipe your entire database - '%s'", ko.String("db.database")))
+	}
+
+	if prompt {
+		log.Print("Continue (y/n)? ")
 		var ok string
 		fmt.Scanf("%s", &ok)
 		if !strings.EqualFold(ok, "y") {
@@ -28,15 +43,26 @@ func install(ctx context.Context, db *sqlx.DB, fs stuffbin.FileSystem) error {
 		}
 	}
 
+	if idempotentInstall {
+		if schemaInstalled {
+			log.Println("skipping installation as schema is already installed")
+			os.Exit(0)
+		}
+	} else {
+		time.Sleep(5 * time.Second)
+	}
+
+	log.Println("installing database schema...")
+
 	// Install schema.
 	if err := installSchema(db, fs); err != nil {
 		log.Fatalf("error installing schema: %v", err)
 	}
 
-	log.Println("Schema installed successfully")
+	log.Println("database schema installed successfully")
 
 	// Create system user.
-	if err := user.CreateSystemUser(ctx, db); err != nil {
+	if err := user.CreateSystemUser(ctx, password, db); err != nil {
 		log.Fatalf("error creating system user: %v", err)
 	}
 	return nil
@@ -50,7 +76,7 @@ func setSystemUserPass(ctx context.Context, db *sqlx.DB) {
 // checkSchema verifies if the DB schema is already installed by querying a table.
 func checkSchema(db *sqlx.DB) (bool, error) {
 	if _, err := db.Exec(`SELECT * FROM settings LIMIT 1`); err != nil {
-		if pqErr, ok := err.(*pq.Error); ok && pqErr.Code == "42P01" {
+		if dbutil.IsTableNotExistError(err) {
 			return false, nil
 		}
 		return false, err

cmd/login.go

@@ -3,6 +3,7 @@ package main
 import (
 	amodels "github.com/abhinavxd/libredesk/internal/auth/models"
 	"github.com/abhinavxd/libredesk/internal/envelope"
+	umodels "github.com/abhinavxd/libredesk/internal/user/models"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
 )
@@ -11,14 +12,24 @@ import (
 func handleLogin(r *fastglue.Request) error {
 	var (
 		app      = r.Context.(*App)
-		p        = r.RequestCtx.PostArgs()
-		email    = string(p.Peek("email"))
-		password = p.Peek("password")
+		email    = string(r.RequestCtx.PostArgs().Peek("email"))
+		password = r.RequestCtx.PostArgs().Peek("password")
 	)
 	user, err := app.user.VerifyPassword(email, password)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
+
+	if !user.Enabled {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, "Your account is disabled, please contact administrator", nil))
+	}
+
+	// Set user availability status to online.
+	if err := app.user.UpdateAvailability(user.ID, umodels.Online); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	user.AvailabilityStatus = umodels.Online
+
 	if err := app.auth.SaveSession(amodels.User{
 		ID:        user.ID,
 		Email:     user.Email.String,

cmd/macro.go

@@ -145,7 +145,7 @@ func handleApplyMacro(r *fastglue.Request) error {
 		id, _            = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 		incomingActions  = []autoModels.RuleAction{}
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -239,7 +239,7 @@ func setDisplayValues(app *App, actions []autoModels.RuleAction) error {
 			return t.Name, nil
 		},
 		autoModels.ActionAssignUser: func(id int) (string, error) {
-			u, err := app.user.Get(id)
+			u, err := app.user.GetAgent(id)
 			if err != nil {
 				app.lo.Warn("user not found for macro action", "user_id", id)
 				return "", err

cmd/main.go

@@ -6,8 +6,10 @@ import (
 	"log"
 	"os"
 	"os/signal"
+	"sync"
 	"sync/atomic"
 	"syscall"
+	"time"
 
 	"github.com/abhinavxd/libredesk/internal/ai"
 	auth_ "github.com/abhinavxd/libredesk/internal/auth"
@@ -34,7 +36,6 @@ import (
 	"github.com/abhinavxd/libredesk/internal/team"
 	"github.com/abhinavxd/libredesk/internal/template"
 	"github.com/abhinavxd/libredesk/internal/user"
-	"github.com/abhinavxd/libredesk/internal/ws"
 	"github.com/knadh/go-i18n"
 	"github.com/knadh/koanf/v2"
 	"github.com/knadh/stuffbin"
@@ -50,7 +51,8 @@ var (
 	frontendDir = "frontend/dist"
 
 	// Injected at build time.
-	buildString = ""
+	buildString   string
+	versionString string
 )
 
 // App is the global app context which is passed and injected in the http handlers.
@@ -82,6 +84,10 @@ type App struct {
 	ai            *ai.Manager
 	search        *search.Manager
 	notifier      *notifier.Service
+
+	// Global state that stores data on an available app update.
+	update *AppUpdate
+	sync.Mutex
 }
 
 func main() {
@@ -99,9 +105,8 @@ func main() {
 	}
 
 	// Build string injected at build time.
-	if buildString != "" {
-		colorlog.Green("Build: %s", buildString)
-	}
+	colorlog.Green("Build: %s", buildString)
+	colorlog.Green("Version: %s", versionString)
 
 	// Load the config files into Koanf.
 	initConfig(ko)
@@ -114,7 +119,7 @@ func main() {
 
 	// Installer.
 	if ko.Bool("install") {
-		install(ctx, db, fs)
+		install(ctx, db, fs, ko.Bool("idempotent-install"), !ko.Bool("yes"))
 		os.Exit(0)
 	}
 
@@ -130,10 +135,19 @@ func main() {
 		log.Fatalf("error checking db schema: %v", err)
 	}
 	if !installed {
-		log.Println("Database tables are missing. Use the `--install` flag to set up the database schema.")
+		log.Println("database tables are missing. Use the `--install` flag to set up the database schema.")
 		os.Exit(0)
 	}
 
+	// Upgrade.
+	if ko.Bool("upgrade") {
+		upgrade(db, fs, !ko.Bool("yes"))
+		os.Exit(0)
+	}
+
+	// Check for pending upgrade.
+	checkPendingUpgrade(db)
+
 	// Load app settings from DB into the Koanf instance.
 	settings := initSettings(db)
 	loadSettings(settings)
@@ -147,7 +161,6 @@ func main() {
 		messageOutgoingScanInterval = ko.MustDuration("message.message_outoing_scan_interval")
 		slaEvaluationInterval       = ko.MustDuration("sla.evaluation_interval")
 		lo                          = initLogger(appName)
-		wsHub                       = ws.NewHub()
 		rdb                         = initRedis()
 		constants                   = initConstants()
 		i18n                        = initI18n(fs)
@@ -162,6 +175,7 @@ func main() {
 		team                        = initTeam(db)
 		businessHours               = initBusinessHours(db)
 		user                        = initUser(i18n, db)
+		wsHub                       = initWS(user)
 		notifier                    = initNotifier(user)
 		automation                  = initAutomationEngine(db)
 		sla                         = initSLA(db, team, settings, businessHours)
@@ -178,6 +192,7 @@ func main() {
 	go notifier.Run(ctx)
 	go sla.Run(ctx, slaEvaluationInterval)
 	go media.DeleteUnlinkedMedia(ctx)
+	go user.MonitorAgentAvailability(ctx)
 
 	var app = &App{
 		lo:            lo,
@@ -233,6 +248,11 @@ func main() {
 		}
 	}()
 
+	// Start the app update checker.
+	if ko.Bool("app.check_updates") {
+		go checkUpdates(versionString, time.Hour*1, app)
+	}
+
 	// Wait for shutdown signal.
 	<-ctx.Done()
 	colorlog.Red("Shutting down HTTP server...")

cmd/media.go

@@ -150,7 +150,7 @@ func handleServeMedia(r *fastglue.Request) error {
 		uuid  = r.RequestCtx.UserValue("uuid").(string)
 	)
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}

cmd/messages.go

@@ -30,7 +30,7 @@ func handleGetMessages(r *fastglue.Request) error {
 		total       = 0
 	)
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -70,7 +70,7 @@ func handleGetMessage(r *fastglue.Request) error {
 		cuuid = r.RequestCtx.UserValue("cuuid").(string)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -105,7 +105,7 @@ func handleRetryMessage(r *fastglue.Request) error {
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -133,13 +133,13 @@ func handleSendMessage(r *fastglue.Request) error {
 		req   = messageReq{}
 	)
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
 	// Check permission
-	_, err = enforceConversationAccess(app, cuuid, user)
+	conv, err := enforceConversationAccess(app, cuuid, user)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -163,7 +163,7 @@ func handleSendMessage(r *fastglue.Request) error {
 			return sendErrorEnvelope(r, err)
 		}
 	} else {
-		if err := app.conversation.SendReply(media, user.ID, cuuid, req.Message, req.CC, req.BCC, map[string]interface{}{}); err != nil {
+		if err := app.conversation.SendReply(media, conv.InboxID, user.ID, cuuid, req.Message, req.CC, req.BCC, map[string]any{} /**meta**/); err != nil {
 			return sendErrorEnvelope(r, err)
 		}
 		// Evaluate automation rules.

cmd/middlewares.go

@@ -8,6 +8,7 @@ import (
 	"github.com/abhinavxd/libredesk/internal/envelope"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
+	"github.com/zerodha/simplesessions/v3"
 )
 
 // tryAuth is a middleware that attempts to authenticate the user and add them to the context
@@ -23,7 +24,7 @@ func tryAuth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 		}
 
 		// Try to get user.
-		user, err := app.user.Get(userSession.ID)
+		user, err := app.user.GetAgent(userSession.ID)
 		if err != nil {
 			return handler(r)
 		}
@@ -43,9 +44,7 @@ func tryAuth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 // auth makes sure the user is logged in.
 func auth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 	return func(r *fastglue.Request) error {
-		var (
-			app = r.Context.(*App)
-		)
+		var app = r.Context.(*App)
 
 		// Validate session and fetch user.
 		userSession, err := app.auth.ValidateSession(r)
@@ -55,7 +54,7 @@ func auth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 		}
 
 		// Set user in the request context.
-		user, err := app.user.Get(userSession.ID)
+		user, err := app.user.GetAgent(userSession.ID)
 		if err != nil {
 			return sendErrorEnvelope(r, err)
 		}
@@ -92,11 +91,19 @@ func perm(handler fastglue.FastRequestHandler, perm string) fastglue.FastRequest
 		}
 
 		// Get user from DB.
-		user, err := app.user.Get(sessUser.ID)
+		user, err := app.user.GetAgent(sessUser.ID)
 		if err != nil {
 			return sendErrorEnvelope(r, err)
 		}
 
+		// Destroy session if user is disabled.
+		if !user.Enabled {
+			if err := app.auth.DestroySession(r); err != nil {
+				app.lo.Error("error destroying session", "error", err)
+			}
+			return r.SendErrorEnvelope(http.StatusUnauthorized, "User account disabled", nil, envelope.PermissionError)
+		}
+
 		// Split the permission string into object and action and enforce it.
 		parts := strings.Split(perm, ":")
 		if len(parts) != 2 {
@@ -131,9 +138,17 @@ func authPage(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 		// Validate session.
 		user, err := app.auth.ValidateSession(r)
 		if err != nil {
-			app.lo.Error("error validating session", "error", err)
-			return r.SendErrorEnvelope(http.StatusUnauthorized, "Invalid or expired session", nil, envelope.PermissionError)
+			// Session is not valid, destroy it and redirect to login.
+			if err != simplesessions.ErrInvalidSession {
+				app.lo.Error("error validating session", "error", err)
+				return r.SendErrorEnvelope(http.StatusUnauthorized, "Error validating session", nil, envelope.PermissionError)
+			}
+			if err := app.auth.DestroySession(r); err != nil {
+				app.lo.Error("error destroying session", "error", err)
+			}
 		}
+
+		// User is authenticated.
 		if user.ID > 0 {
 			return handler(r)
 		}
@@ -142,7 +157,7 @@ func authPage(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 		if len(nextURI) == 0 {
 			nextURI = r.RequestCtx.RequestURI()
 		}
-		return r.RedirectURI("/", fasthttp.StatusFound, map[string]interface{}{
+		return r.RedirectURI("/", fasthttp.StatusFound, map[string]any{
 			"next": string(nextURI),
 		}, "")
 	}

cmd/oidc.go

@@ -2,9 +2,11 @@ package main
 
 import (
 	"strconv"
+	"strings"
 
 	"github.com/abhinavxd/libredesk/internal/envelope"
 	"github.com/abhinavxd/libredesk/internal/oidc/models"
+	"github.com/abhinavxd/libredesk/internal/stringutil"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
 )
@@ -26,6 +28,10 @@ func handleGetAllOIDC(r *fastglue.Request) error {
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
+	// Replace secrets with dummy values.
+	for i := range out {
+		out[i].ClientSecret = strings.Repeat(stringutil.PasswordDummy, 10)
+	}
 	return r.SendEnvelope(out)
 }
 
@@ -44,6 +50,19 @@ func handleGetOIDC(r *fastglue.Request) error {
 	return r.SendEnvelope(o)
 }
 
+// handleTestOIDC tests an OIDC provider URL by doing a discovery on the provider URL.
+func handleTestOIDC(r *fastglue.Request) error {
+	var (
+		app         = r.Context.(*App)
+		providerURL = string(r.RequestCtx.PostArgs().Peek("provider_url"))
+	)
+	if err := app.auth.TestProvider(providerURL); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope("OIDC provider discovered successfully")
+}
+
+// handleCreateOIDC creates a new OIDC record.
 func handleCreateOIDC(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -52,18 +71,19 @@ func handleCreateOIDC(r *fastglue.Request) error {
 	if err := r.Decode(&req, "json"); err != nil {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Bad request", nil, envelope.GeneralError)
 	}
-	err := app.oidc.Create(req)
-	if err != nil {
+
+	if err := app.oidc.Create(req); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
 	// Reload the auth manager to update the OIDC providers.
 	if err := reloadAuth(app); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error reloading auth", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, envelope.GeneralError)
 	}
 	return r.SendEnvelope("OIDC created successfully")
 }
 
+// handleUpdateOIDC updates an OIDC record.
 func handleUpdateOIDC(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -79,8 +99,7 @@ func handleUpdateOIDC(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Bad request", nil, envelope.GeneralError)
 	}
 
-	err = app.oidc.Update(id, req)
-	if err != nil {
+	if err = app.oidc.Update(id, req); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
@@ -91,23 +110,16 @@ func handleUpdateOIDC(r *fastglue.Request) error {
 	return r.SendEnvelope("OIDC updated successfully")
 }
 
+// handleDeleteOIDC deletes an OIDC record.
 func handleDeleteOIDC(r *fastglue.Request) error {
-	var (
-		app = r.Context.(*App)
-	)
+	var app = r.Context.(*App)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
 			"Invalid oidc `id`.", nil, envelope.InputError)
 	}
-	err = app.oidc.Delete(id)
-	if err != nil {
+	if err = app.oidc.Delete(id); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-
-	// Reload the auth manager to update the OIDC providers.
-	if err := reloadAuth(app); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, envelope.GeneralError)
-	}
 	return r.SendEnvelope("OIDC deleted successfully")
 }

cmd/roles.go

@@ -9,6 +9,7 @@ import (
 	"github.com/zerodha/fastglue"
 )
 
+// handleGetRoles returns all roles
 func handleGetRoles(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -20,6 +21,7 @@ func handleGetRoles(r *fastglue.Request) error {
 	return r.SendEnvelope(agents)
 }
 
+// handleGetRole returns a single role
 func handleGetRole(r *fastglue.Request) error {
 	var (
 		app   = r.Context.(*App)
@@ -32,18 +34,19 @@ func handleGetRole(r *fastglue.Request) error {
 	return r.SendEnvelope(role)
 }
 
+// handleDeleteRole deletes a role
 func handleDeleteRole(r *fastglue.Request) error {
 	var (
 		app   = r.Context.(*App)
 		id, _ = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	)
-	err := app.role.Delete(id)
-	if err != nil {
+	if err := app.role.Delete(id); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope(true)
+	return r.SendEnvelope("Role deleted successfully")
 }
 
+// handleCreateRole creates a new role
 func handleCreateRole(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -52,13 +55,13 @@ func handleCreateRole(r *fastglue.Request) error {
 	if err := r.Decode(&req, "json"); err != nil {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
 	}
-	err := app.role.Create(req)
-	if err != nil {
+	if err := app.role.Create(req); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope(true)
+	return r.SendEnvelope("Role created successfully")
 }
 
+// handleUpdateRole updates a role
 func handleUpdateRole(r *fastglue.Request) error {
 	var (
 		app   = r.Context.(*App)
@@ -68,9 +71,8 @@ func handleUpdateRole(r *fastglue.Request) error {
 	if err := r.Decode(&req, "json"); err != nil {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
 	}
-	err := app.role.Update(id, req)
-	if err != nil {
+	if err := app.role.Update(id, req);err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope(true)
+	return r.SendEnvelope("Role updated successfully")
 }

cmd/search.go

@@ -44,3 +44,19 @@ func handleSearchMessages(r *fastglue.Request) error {
 	}
 	return r.SendEnvelope(messages)
 }
+
+// handleSearchContacts searches contacts based on the query.
+func handleSearchContacts(r *fastglue.Request) error {
+	var (
+		app = r.Context.(*App)
+		q   = string(r.RequestCtx.QueryArgs().Peek("query"))
+	)
+	if len(q) < minSearchQueryLength {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.InputError, "Query length should be at least 3 characters", nil))
+	}
+	contacts, err := app.search.Contacts(q)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(contacts)
+}

cmd/settings.go

@@ -2,6 +2,7 @@ package main
 
 import (
 	"encoding/json"
+	"net/mail"
 	"strings"
 
 	"github.com/abhinavxd/libredesk/internal/envelope"
@@ -20,7 +21,17 @@ func handleGetGeneralSettings(r *fastglue.Request) error {
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope(out)
+	// Unmarshal to set the app.update to the settings, so the frontend can show that an update is available.
+	var settings map[string]interface{}
+	if err := json.Unmarshal(out, &settings); err != nil {
+		app.lo.Error("error unmarshalling settings", "err", err)
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, "Error fetching settings", nil))
+	}
+	// Set the app.update to the settings, adding `app` prefix to the key to match the settings structure in db.
+	settings["app.update"] = app.update
+	// Set app version.
+	settings["app.version"] = versionString
+	return r.SendEnvelope(settings)
 }
 
 // handleUpdateGeneralSettings updates general settings.
@@ -90,6 +101,11 @@ func handleUpdateEmailNotificationSettings(r *fastglue.Request) error {
 		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, "Error updating settings", nil))
 	}
 
+	// Make sure it's a valid from email address.
+	if _, err := mail.ParseAddress(req.EmailAddress); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid from email address format", nil, envelope.InputError)
+	}
+
 	if req.Password == "" {
 		req.Password = cur.Password
 	}
@@ -97,5 +113,7 @@ func handleUpdateEmailNotificationSettings(r *fastglue.Request) error {
 	if err := app.setting.Update(req); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
+
+	// No reload implemented, so user has to restart the app.
 	return r.SendEnvelope("Settings updated successfully, Please restart the app for changes to take effect.")
 }

cmd/updates.go

@@ -0,0 +1,98 @@
+// Copyright Kailash Nadh (https://github.com/knadh/listmonk)
+// SPDX-License-Identifier: AGPL-3.0
+// Adapted from listmonk for Libredesk.
+
+package main
+
+import (
+	"encoding/json"
+	"io"
+	"net/http"
+	"regexp"
+	"time"
+
+	"golang.org/x/mod/semver"
+)
+
+const updateCheckURL = "https://updates.libredesk.io/updates.json"
+
+type AppUpdate struct {
+	Update struct {
+		ReleaseVersion string `json:"release_version"`
+		ReleaseDate    string `json:"release_date"`
+		URL            string `json:"url"`
+		Description    string `json:"description"`
+
+		// This is computed and set locally based on the local version.
+		IsNew bool `json:"is_new"`
+	} `json:"update"`
+	Messages []struct {
+		Date        string `json:"date"`
+		Title       string `json:"title"`
+		Description string `json:"description"`
+		URL         string `json:"url"`
+		Priority    string `json:"priority"`
+	} `json:"messages"`
+}
+
+var reSemver = regexp.MustCompile(`-(.*)`)
+
+// checkUpdates is a blocking function that checks for updates to the app
+// at the given intervals. On detecting a new update (new semver), it
+// sets the global update status that renders a prompt on the UI.
+func checkUpdates(curVersion string, interval time.Duration, app *App) {
+	// Strip -* suffix.
+	curVersion = reSemver.ReplaceAllString(curVersion, "")
+
+	fnCheck := func() {
+		resp, err := http.Get(updateCheckURL)
+		if err != nil {
+			app.lo.Error("error checking for app updates", "err", err)
+			return
+		}
+
+		if resp.StatusCode != 200 {
+			app.lo.Error("non-ok status code checking for app updates", "status", resp.StatusCode)
+			return
+		}
+
+		b, err := io.ReadAll(resp.Body)
+		if err != nil {
+			app.lo.Error("error reading response body", "err", err)
+			return
+		}
+		resp.Body.Close()
+
+		var out AppUpdate
+		if err := json.Unmarshal(b, &out); err != nil {
+			app.lo.Error("error unmarshalling response body", "err", err)
+			return
+		}
+
+		// There is an update. Set it on the global app state.
+		if semver.IsValid(out.Update.ReleaseVersion) {
+			v := reSemver.ReplaceAllString(out.Update.ReleaseVersion, "")
+			if semver.Compare(v, curVersion) > 0 {
+				out.Update.IsNew = true
+				app.lo.Info("new update available", "version", out.Update.ReleaseVersion)
+			}
+		}
+
+		app.Lock()
+		app.update = &out
+		app.Unlock()
+	}
+
+	// Give a 5 minute buffer after app start in case the admin wants to disable
+	// update checks entirely and not make a request to upstream.
+	time.Sleep(time.Minute * 5)
+	fnCheck()
+
+	// Thereafter, check every $interval.
+	ticker := time.NewTicker(interval)
+	defer ticker.Stop()
+
+	for range ticker.C {
+		fnCheck()
+	}
+}

cmd/upgrade.go

@@ -0,0 +1,149 @@
+// Copyright Kailash Nadh (https://github.com/knadh/listmonk)
+// SPDX-License-Identifier: AGPL-3.0
+// Adapted from listmonk for Libredesk.
+
+package main
+
+import (
+	"fmt"
+	"log"
+	"strings"
+
+	"github.com/abhinavxd/libredesk/internal/dbutil"
+	"github.com/abhinavxd/libredesk/internal/migrations"
+	"github.com/jmoiron/sqlx"
+	"github.com/knadh/koanf/v2"
+	"github.com/knadh/stuffbin"
+	"golang.org/x/mod/semver"
+)
+
+// migFunc represents a migration function for a particular version.
+// fn (generally) executes database migrations and additionally
+// takes the filesystem and config objects in case there are additional bits
+// of logic to be performed before executing upgrades. fn is idempotent.
+type migFunc struct {
+	version string
+	fn      func(*sqlx.DB, stuffbin.FileSystem, *koanf.Koanf) error
+}
+
+// migList is the list of available migList ordered by the semver.
+// Each migration is a Go file in internal/migrations named after the semver.
+// The functions are named as: v0.7.0 => migrations.V0_7_0() and are idempotent.
+var migList = []migFunc{
+	{"v0.3.0", migrations.V0_3_0},
+	{"v0.4.0", migrations.V0_4_0},
+}
+
+// upgrade upgrades the database to the current version by running SQL migration files
+// for all version from the last known version to the current one.
+func upgrade(db *sqlx.DB, fs stuffbin.FileSystem, prompt bool) {
+	if prompt {
+		var ok string
+		fmt.Printf("** IMPORTANT: Take a backup of the database before upgrading.\n")
+		fmt.Print("continue (y/n)?  ")
+		if _, err := fmt.Scanf("%s", &ok); err != nil {
+			log.Fatalf("error reading value from terminal: %v", err)
+		}
+		if !strings.EqualFold(ok, "y") {
+			fmt.Println("upgrade cancelled")
+			return
+		}
+	}
+
+	_, toRun, err := getPendingMigrations(db)
+	if err != nil {
+		log.Fatalf("error checking migrations: %v", err)
+	}
+
+	// No migrations to run.
+	if len(toRun) == 0 {
+		log.Printf("no upgrades to run. Database is up to date.")
+		return
+	}
+
+	// Execute migrations in succession.
+	for _, m := range toRun {
+		log.Printf("running migration %s", m.version)
+		if err := m.fn(db, fs, ko); err != nil {
+			log.Fatalf("error running migration %s: %v", m.version, err)
+		}
+
+		// Record the migration version in the settings table. There was no
+		// settings table until v0.7.0, so ignore the no-table errors.
+		if err := recordMigrationVersion(m.version, db); err != nil {
+			if dbutil.IsTableNotExistError(err) {
+				continue
+			}
+			log.Fatalf("error recording migration version %s: %v", m.version, err)
+		}
+	}
+
+	log.Printf("upgrade complete")
+}
+
+// getPendingMigrations gets the pending migrations by comparing the last
+// recorded migration in the DB against all migrations listed in `migrations`.
+func getPendingMigrations(db *sqlx.DB) (string, []migFunc, error) {
+	lastVer, err := getLastMigrationVersion(db)
+	if err != nil {
+		return "", nil, err
+	}
+
+	// Iterate through the migration versions and get everything above the last
+	// upgraded semver.
+	var toRun []migFunc
+	for i, m := range migList {
+		if semver.Compare(m.version, lastVer) > 0 {
+			toRun = migList[i:]
+			break
+		}
+	}
+
+	return lastVer, toRun, nil
+}
+
+// getLastMigrationVersion returns the last migration semver recorded in the DB.
+// If there isn't any, `v0.0.0` is returned.
+func getLastMigrationVersion(db *sqlx.DB) (string, error) {
+	var v string
+	if err := db.Get(&v, `
+		SELECT COALESCE(
+			(SELECT value->>-1 FROM settings WHERE key='migrations'),
+		'v0.0.0')`); err != nil {
+		if dbutil.IsTableNotExistError(err) {
+			return "v0.0.0", nil
+		}
+		return v, err
+	}
+	return v, nil
+}
+
+// recordMigrationVersion inserts the given version (of DB migration) into the
+// `migrations` array in the settings table.
+func recordMigrationVersion(ver string, db *sqlx.DB) error {
+	_, err := db.Exec(fmt.Sprintf(`INSERT INTO settings (key, value)
+	VALUES('migrations', '["%s"]'::JSONB)
+	ON CONFLICT (key) DO UPDATE SET value = settings.value || EXCLUDED.value`, ver))
+	return err
+}
+
+// checkPendingUpgrade checks if the current database schema matches the expected binary version.
+func checkPendingUpgrade(db *sqlx.DB) {
+	lastVer, toRun, err := getPendingMigrations(db)
+	if err != nil {
+		log.Fatalf("error checking migrations: %v", err)
+	}
+
+	// No migrations to run.
+	if len(toRun) == 0 {
+		return
+	}
+
+	var vers []string
+	for _, m := range toRun {
+		vers = append(vers, m.version)
+	}
+
+	log.Fatalf(`there are %d pending database upgrade(s): %v. The last upgrade was %s. Backup the database and run libredesk --upgrade`,
+		len(toRun), vers, lastVer)
+}

cmd/users.go

@@ -22,7 +22,7 @@ import (
 )
 
 const (
-	maxAvatarSizeMB = 5
+	maxAvatarSizeMB = 20
 )
 
 // handleGetUsers returns all users.
@@ -39,9 +39,7 @@ func handleGetUsers(r *fastglue.Request) error {
 
 // handleGetUsersCompact returns all users in a compact format.
 func handleGetUsersCompact(r *fastglue.Request) error {
-	var (
-		app = r.Context.(*App)
-	)
+	var app = r.Context.(*App)
 	agents, err := app.user.GetAllCompact()
 	if err != nil {
 		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
@@ -59,20 +57,33 @@ func handleGetUser(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
 			"Invalid user `id`.", nil, envelope.InputError)
 	}
-	user, err := app.user.Get(id)
+	user, err := app.user.GetAgent(id)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(user)
 }
 
+// handleUpdateUserAvailability updates the current user availability.
+func handleUpdateUserAvailability(r *fastglue.Request) error {
+	var (
+		app    = r.Context.(*App)
+		auser  = r.RequestCtx.UserValue("user").(amodels.User)
+		status = string(r.RequestCtx.PostArgs().Peek("status"))
+	)
+	if err := app.user.UpdateAvailability(auser.ID, status); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope("User availability updated successfully.")
+}
+
 // handleGetCurrentUserTeams returns the teams of a user.
 func handleGetCurrentUserTeams(r *fastglue.Request) error {
 	var (
 		app   = r.Context.(*App)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -90,13 +101,7 @@ func handleUpdateCurrentUser(r *fastglue.Request) error {
 		app   = r.Context.(*App)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
-	if err != nil {
-		return sendErrorEnvelope(r, err)
-	}
-
-	// Get current user.
-	currentUser, err := app.user.Get(user.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -154,8 +159,8 @@ func handleUpdateCurrentUser(r *fastglue.Request) error {
 		}
 
 		// Delete current avatar.
-		if currentUser.AvatarURL.Valid {
-			fileName := filepath.Base(currentUser.AvatarURL.String)
+		if user.AvatarURL.Valid {
+			fileName := filepath.Base(user.AvatarURL.String)
 			app.media.Delete(fileName)
 		}
 
@@ -212,9 +217,9 @@ func handleCreateUser(r *fastglue.Request) error {
 		}
 
 		// Render template and send email.
-		content, err := app.tmpl.RenderTemplate(tmpl.TmplWelcome, map[string]interface{}{
+		content, err := app.tmpl.RenderInMemoryTemplate(tmpl.TmplWelcome, map[string]any{
 			"ResetToken": resetToken,
-			"Email":      user.Email,
+			"Email":      user.Email.String,
 		})
 		if err != nil {
 			app.lo.Error("error rendering template", "error", err)
@@ -228,7 +233,7 @@ func handleCreateUser(r *fastglue.Request) error {
 			Provider: notifier.ProviderEmail,
 		}); err != nil {
 			app.lo.Error("error sending notification message", "error", err)
-			return r.SendEnvelope("User created successfully, but error sending welcome email.")
+			return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, "User created successfully, but could not send welcome email.", nil))
 		}
 	}
 	return r.SendEnvelope("User created successfully.")
@@ -305,7 +310,7 @@ func handleGetCurrentUser(r *fastglue.Request) error {
 		app   = r.Context.(*App)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	u, err := app.user.Get(auser.ID)
+	u, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -320,14 +325,14 @@ func handleDeleteAvatar(r *fastglue.Request) error {
 	)
 
 	// Get user
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
 	// Valid str?
 	if user.AvatarURL.String == "" {
-		return r.SendEnvelope(true)
+		return r.SendEnvelope("Avatar deleted successfully.")
 	}
 
 	fileName := filepath.Base(user.AvatarURL.String)
@@ -336,8 +341,8 @@ func handleDeleteAvatar(r *fastglue.Request) error {
 	if err := app.media.Delete(fileName); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	err = app.user.UpdateAvatar(user.ID, "")
-	if err != nil {
+
+	if err = app.user.UpdateAvatar(user.ID, ""); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope("Avatar deleted successfully.")
@@ -352,16 +357,17 @@ func handleResetPassword(r *fastglue.Request) error {
 		email     = string(p.Peek("email"))
 	)
 	if ok && auser.ID > 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "User is already logged in", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "User is already logged in, Please logout to reset password.", nil, envelope.InputError)
 	}
 
 	if email == "" {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty `email`", nil, envelope.InputError)
 	}
 
-	user, err := app.user.GetByEmail(email)
+	user, err := app.user.GetAgentByEmail(email)
 	if err != nil {
-		return sendErrorEnvelope(r, err)
+		// Send 200 even if user not found, to prevent email enumeration.
+		return r.SendEnvelope("Reset password email sent successfully.")
 	}
 
 	token, err := app.user.SetResetPasswordToken(user.ID)
@@ -370,10 +376,9 @@ func handleResetPassword(r *fastglue.Request) error {
 	}
 
 	// Send email.
-	content, err := app.tmpl.RenderTemplate(tmpl.TmplResetPassword,
-		map[string]string{
-			"ResetToken": token,
-		})
+	content, err := app.tmpl.RenderInMemoryTemplate(tmpl.TmplResetPassword, map[string]string{
+		"ResetToken": token,
+	})
 	if err != nil {
 		app.lo.Error("error rendering template", "error", err)
 		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error rendering template", nil, envelope.GeneralError)
@@ -385,8 +390,8 @@ func handleResetPassword(r *fastglue.Request) error {
 		Content:  content,
 		Provider: notifier.ProviderEmail,
 	}); err != nil {
-		app.lo.Error("error sending notification message", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error sending notification message", nil, envelope.GeneralError)
+		app.lo.Error("error sending password reset email", "error", err)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error sending password reset email", nil, envelope.GeneralError)
 	}
 
 	return r.SendEnvelope("Reset password email sent successfully.")

cmd/views.go

@@ -16,7 +16,7 @@ func handleGetUserViews(r *fastglue.Request) error {
 		app   = r.Context.(*App)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -37,7 +37,7 @@ func handleCreateUserView(r *fastglue.Request) error {
 	if err := r.Decode(&view, "json"); err != nil {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
 	}
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -46,7 +46,7 @@ func handleCreateUserView(r *fastglue.Request) error {
 	}
 
 	if string(view.Filters) == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty view `Filter`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Please provide at least one filter", nil, envelope.InputError)
 	}
 
 	if err := app.view.Create(view.Name, view.Filters, user.ID); err != nil {
@@ -71,7 +71,7 @@ func handleDeleteUserView(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty view `ID`", nil, envelope.InputError)
 	}
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -109,7 +109,7 @@ func handleUpdateUserView(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
 	}
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}

config.sample.toml

@@ -2,6 +2,7 @@
 [app]
 log_level = "debug"
 env = "dev"
+check_updates = true
 
 # HTTP server.
 [app.server]
@@ -9,16 +10,16 @@ address = "0.0.0.0:9000"
 socket = ""
 read_timeout = "5s"
 write_timeout = "5s"
-max_body_size = 10000000
+max_body_size = 500000000
 keepalive_timeout = "10s"
 
-# File upload provider.
+# File upload provider to use, either `fs` or `s3`.
 [upload]
 provider = "fs"
 
 # Filesytem provider.
 [upload.fs]
-upload_path = '/home/ubuntu/uploads'
+upload_path = 'uploads'
 
 # S3 provider.
 [upload.s3]
@@ -32,10 +33,12 @@ expiry = "6h"
 
 # Postgres.
 [db]
+# If using docker compose, use the service name as the host. e.g. db
 host = "127.0.0.1"
 port = 5432
-user = "postgres"
-password = "postgres"
+# Update the following values with your database credentials.
+user = "libredesk"
+password = "libredesk"
 database = "libredesk"
 ssl_mode = "disable"
 max_open = 30
@@ -44,6 +47,7 @@ max_lifetime = "300s"
 
 # Redis.
 [redis]
+# If using docker compose, use the service name as the host. e.g. redis:6379
 address = "127.0.0.1:6379"
 password = ""
 db = 0
@@ -69,4 +73,4 @@ autoassign_interval = "5m"
 unsnooze_interval = "5m"
 
 [sla]
-evaluation_interval = "5m"
+evaluation_interval = "5m"

docker-compose.yml

@@ -0,0 +1,62 @@
+services:
+  # Libredesk app
+  app:
+    image: libredesk/libredesk:latest
+    container_name: libredesk_app
+    restart: unless-stopped
+    ports:
+      - "9000:9000"
+    environment:
+      # If the password is set during first docker-compose up, the system user password will be set to this value.
+      # You can always set system user password later by running `docker exec -it libredesk_app ./libredesk --set-system-user-password`.
+      LIBREDESK_SYSTEM_USER_PASSWORD: ${LIBREDESK_SYSTEM_USER_PASSWORD:-}
+    networks:
+      - libredesk
+    depends_on:
+      - db
+      - redis
+    volumes:
+      - ./uploads:/libredesk/uploads:rw 
+      - ./config.toml:/libredesk/config.toml
+    command: [sh, -c, "./libredesk --install --idempotent-install --yes --config /libredesk/config.toml && ./libredesk --upgrade --yes --config /libredesk/config.toml && ./libredesk --config /libredesk/config.toml"]
+
+  # PostgreSQL database
+  db:
+    image: postgres:17-alpine
+    container_name: libredesk_db
+    restart: unless-stopped
+    networks:
+      - libredesk
+    ports:
+      - "5432:5432"
+    environment:
+      # Set these environment variables to configure the database, defaults to libredesk.
+      POSTGRES_USER: ${POSTGRES_USER:-libredesk}
+      POSTGRES_PASSWORD: ${POSTGRES_PASSWORD:-libredesk} 
+      POSTGRES_DB: ${POSTGRES_DB:-libredesk}
+    healthcheck:
+      test: ["CMD-SHELL", "pg_isready -U libredesk"]
+      interval: 10s
+      timeout: 5s
+      retries: 6
+    volumes:
+      - postgres-data:/var/lib/postgresql/data
+
+  # Redis
+  redis:
+    image: redis:7-alpine
+    container_name: libredesk_redis
+    restart: unless-stopped
+    ports:
+      - "6379:6379"
+    networks:
+      - libredesk
+    volumes:
+      - redis-data:/data
+
+networks:
+  libredesk:
+
+volumes:
+  postgres-data:
+  redis-data:

docs/docs/developer-setup.md

@@ -0,0 +1,31 @@
+# Developer Setup
+
+Libredesk is a monorepo with a Go backend and a Vue.js frontend. The frontend uses Shadcn for UI components.
+
+### Pre-requisites
+
+- `go`
+- `nodejs` (if you are working on the frontend) and `pnpm`
+- Postgres database (>= 13)
+
+### First time setup
+
+Clone the repository:
+
+```sh
+git clone https://github.com/abhinavxd/libredesk.git
+```
+
+1. Copy `config.toml.sample` as `config.toml` and add your config.
+2. Run `make` to build the libredesk binary. Once the binary is built, run `./libredesk --install` to run the DB setup and set the System user password.
+
+### Running the Dev Environment
+
+1. Run `make run-backend` to start the libredesk backend dev server on `:9000`.
+2. Run `make run-frontend` to start the Vue frontend in dev mode using pnpm on `:8000`. Requests are proxied to the backend running on `:9000` check `vite.config.js` for the proxy config.
+
+---
+
+# Production Build
+
+Run `make` to build the Go binary, build the Javascript frontend, and embed the static assets producing a single self-contained binary, `libredesk`.

docs/docs/index.md

@@ -0,0 +1,13 @@
+# Introduction
+
+Libredesk is an open source, self-hosted customer support desk. Single binary app.
+
+
+<div style="border: 1px solid #ccc; padding: 1px; border-radius:5px; box-shadow: 2px 2px 5px rgba(0, 0, 0, 0.1); background-color: #fff;">
+    <a href="https://libredesk.io">
+        <img src="https://hebbkx1anhila5yf.public.blob.vercel-storage.com/image-HvmxvOkalQSLp4qVezdTXaCd3dB4Rm.png" alt="libredesk screenshot" style="display: block; margin: 0 auto;">
+    </a>
+</div>
+
+## Developers
+Libredesk is a free and open source software licensed under AGPLv3. If you are interested in contributing, check out the [GitHub repository](https://github.com/abhinavxd/libredesk) and refer to the [developer setup](developer-setup.md). The backend is written in Go and the frontend is Vue js 3 with Shadcn for UI components.

docs/docs/installation.md

@@ -0,0 +1,48 @@
+# Installation
+
+Libredesk is a single binary application that requires postgres and redis to run. You can install it using the binary or docker.
+
+## Binary
+
+1. Download the [latest release](https://github.com/abhinavxd/libredesk/releases) and extract the libredesk binary.
+2. `./libredesk --install` to install the tables in the Postgres DB (⩾ 13) and set the System user password.
+3. Run `./libredesk` and visit `http://localhost:9000` and login with the email `System` and the password you set during installation.
+
+!!! Tip
+    To set the System user password during installation, set the environment variables:
+    `LIBREDESK_SYSTEM_USER_PASSWORD=xxxxxxxxxxx ./libredesk --install`
+
+
+## Docker
+
+The latest image is available on DockerHub at `libredesk/libredesk:latest`
+
+The recommended method is to download the [docker-compose.yml](https://github.com/abhinavxd/libredesk/blob/main/docker-compose.yml) file, customize it for your environment and then to simply run `docker compose up -d`.
+
+```shell
+# Download the compose file and the sample config file in the current directory.
+curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
+curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml
+
+# Copy the config.sample.toml to config.toml and edit it as needed.
+cp config.sample.toml config.toml
+
+# Run the services in the background.
+docker compose up -d
+
+# Setting System user password.
+docker exec -it libredesk_app ./libredesk --set-system-user-password
+```
+
+Go to `http://localhost:9000` and login with the email `System` and the password you set using the `--set-system-user-password` command.
+
+---
+
+
+## Compiling from source
+
+To compile the latest unreleased version (`main` branch):
+
+1. Make sure `go`, `nodejs`, and `pnpm` are installed on your system.
+2. `git clone git@github.com:abhinavxd/libredesk.git`
+3. `cd libredesk && make`. This will generate the `libredesk` binary.

docs/docs/upgrade.md

@@ -0,0 +1,18 @@
+# Upgrade
+
+!!! Warning
+    Always take a backup of the Postgres database before upgrading Libredesk.
+
+## Binary
+- Stop running libredesk binary.
+- Download the [latest release](https://github.com/abhinavxd/libredesk/releases) and extract the libredesk binary and overwrite the previous version.
+- `./libredesk --upgrade` to upgrade an existing database schema. Upgrades are idempotent and running them multiple times have no side effects.
+- Run `./libredesk` again.
+
+## Docker
+
+```shell
+docker compose down app
+docker compose pull
+docker compose up app -d
+```

docs/mkdocs.yml

@@ -0,0 +1,34 @@
+site_name: Libredesk Documentation
+theme:
+  name: material
+  language: en
+  font:
+    text: Source Sans Pro
+    code: Roboto Mono
+    weights: 
+      - 400
+      - 700
+  direction: ltr
+  palette:
+    primary: white
+    accent: red
+  features:
+    - navigation.indexes
+    - navigation.sections
+    - content.code.copy
+  extra:
+    search:
+      language: en
+
+markdown_extensions:
+  - admonition
+  - codehilite
+  - toc:
+      permalink: true
+
+nav:
+  - Introduction: index.md
+  - Getting Started:
+      - Installation: installation.md
+      - Upgrade: upgrade.md
+  - Developer Setup: developer-setup.md

frontend/.vscode/extensions.json

@@ -1,8 +0,0 @@
-{
-  "recommendations": [
-    "Vue.volar",
-    "Vue.vscode-typescript-vue-plugin",
-    "dbaeumer.vscode-eslint",
-    "esbenp.prettier-vscode"
-  ]
-}

frontend/index.html

@@ -7,7 +7,7 @@
   <link rel="preconnect" href="https://fonts.googleapis.com">
   <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
   <link
-    href="https://fonts.googleapis.com/css2?family=Inter:ital,opsz,wght@0,14..32,100..900;1,14..32,100..900&family=Plus+Jakarta+Sans:ital,wght@0,200..800;1,200..800&family=Poppins:ital,wght@0,100;0,200;0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,100;1,200;1,300;1,400;1,500;1,600;1,700;1,800;1,900&display=swap"
+    href="https://fonts.googleapis.com/css2?family=Inter:ital,opsz,wght@0,14..32,100..900;1,14..32,100..900&family=Plus+Jakarta+Sans:ital,wght@0,200..800;1,200..800&display=swap"
     rel="stylesheet">
 </head>
 

frontend/package.json

@@ -1,6 +1,6 @@
 {
   "name": "libredesk",
-  "version": "0.0.0",
+  "version": "0.3.0",
   "private": true,
   "type": "module",
   "scripts": {
@@ -18,43 +18,32 @@
     "@formkit/auto-animate": "^0.8.2",
     "@internationalized/date": "^3.5.5",
     "@radix-icons/vue": "^1.0.0",
-    "@tailwindcss/typography": "^0.5.10",
+    "@tailwindcss/typography": "^0.5.16",
     "@tanstack/vue-table": "^8.19.2",
     "@tiptap/extension-image": "^2.5.9",
     "@tiptap/extension-link": "^2.9.1",
-    "@tiptap/extension-ordered-list": "^2.4.0",
     "@tiptap/extension-placeholder": "^2.4.0",
     "@tiptap/pm": "^2.4.0",
     "@tiptap/starter-kit": "^2.4.0",
-    "@tiptap/suggestion": "^2.4.0",
     "@tiptap/vue-3": "^2.4.0",
     "@unovis/ts": "^1.4.4",
     "@unovis/vue": "^1.4.4",
     "@vee-validate/zod": "^4.13.2",
-    "@vue/reactivity": "^3.4.15",
-    "@vue/runtime-core": "^3.4.15",
-    "@vueup/vue-quill": "^1.2.0",
     "@vueuse/core": "^12.4.0",
-    "add": "^2.0.6",
     "axios": "^1.7.9",
     "class-variance-authority": "^0.7.0",
     "clsx": "^2.1.1",
     "codeflask": "^1.4.1",
     "date-fns": "^3.6.0",
-    "install": "^0.13.0",
     "lucide-vue-next": "^0.378.0",
     "mitt": "^3.0.1",
-    "npm": "^10.4.0",
-    "npx": "^10.2.2",
     "pinia": "^2.1.7",
     "qs": "^6.12.1",
     "radix-vue": "latest",
-    "shadcn-vue": "latest",
     "tailwind-merge": "^2.3.0",
-    "tailwindcss-animate": "^1.0.7",
-    "textarea": "^0.3.0",
     "vee-validate": "^4.13.2",
     "vue": "^3.4.37",
+    "vue-dompurify-html": "^5.2.0",
     "vue-i18n": "9",
     "vue-letter": "^0.2.0",
     "vue-picture-cropper": "^0.7.0",
@@ -68,7 +57,7 @@
     "@rushstack/eslint-patch": "^1.3.3",
     "@vitejs/plugin-vue": "^5.0.3",
     "@vue/eslint-config-prettier": "^8.0.0",
-    "autoprefixer": "latest",
+    "autoprefixer": "^10.4.20",
     "cypress": "^13.6.3",
     "eslint": "^8.49.0",
     "eslint-plugin-cypress": "^2.15.1",
@@ -78,6 +67,7 @@
     "sass": "^1.70.0",
     "start-server-and-test": "^2.0.3",
     "tailwindcss": "latest",
+    "tailwindcss-animate": "^1.0.7",
     "vite": "^5.4.9"
   },
   "packageManager": "pnpm@9.15.3+sha512.1f79bc245a66eb0b07c5d4d83131240774642caaa86ef7d0434ab47c0d16f66b04e21e0c086eb61e62c77efc4d7f7ec071afad3796af64892fae66509173893a"

frontend/src/App.vue

@@ -46,9 +46,18 @@
         @create-view="openCreateViewForm = true"
         @edit-view="editView"
         @delete-view="deleteView"
+        @create-conversation="() => openCreateConversationDialog = true"
       >
-        <PageHeader />
-        <RouterView />
+        <div class="flex flex-col h-screen">
+          <!-- Show app update only in admin routes -->
+          <AppUpdate v-if="route.path.startsWith('/admin')" />
+
+          <!-- Common header for all pages -->
+          <PageHeader />
+
+          <!-- Main content -->
+          <RouterView class="flex-grow" />
+        </div>
         <ViewForm v-model:openDialog="openCreateViewForm" v-model:view="view" />
       </Sidebar>
     </div>
@@ -56,6 +65,9 @@
 
   <!-- Command box -->
   <Command />
+
+  <!-- Create conversation dialog -->
+  <CreateConversation v-model="openCreateConversationDialog" />
 </template>
 
 <script setup>
@@ -73,12 +85,15 @@ import { useTeamStore } from '@/stores/team'
 import { useSlaStore } from '@/stores/sla'
 import { useMacroStore } from '@/stores/macro'
 import { useTagStore } from '@/stores/tag'
+import { useIdleDetection } from '@/composables/useIdleDetection'
 import PageHeader from './components/layout/PageHeader.vue'
 import ViewForm from '@/features/view/ViewForm.vue'
+import AppUpdate from '@/components/update/AppUpdate.vue'
 import api from '@/api'
 import { toast as sooner } from 'vue-sonner'
 import Sidebar from '@/components/sidebar/Sidebar.vue'
 import Command from '@/features/command/CommandBox.vue'
+import CreateConversation from '@/features/conversation/CreateConversation.vue'
 import { Inbox, Shield, FileLineChart } from 'lucide-vue-next'
 import { useRoute } from 'vue-router'
 import {
@@ -107,8 +122,11 @@ const tagStore = useTagStore()
 const userViews = ref([])
 const view = ref({})
 const openCreateViewForm = ref(false)
+const openCreateConversationDialog = ref(false)
 
 initWS()
+useIdleDetection()
+
 onMounted(() => {
   initToaster()
   listenViewRefresh()
@@ -117,8 +135,10 @@ onMounted(() => {
 
 // initialize data stores
 const initStores = async () => {
+  if (!userStore.userID) {
+    await userStore.getCurrentUser()
+  }
   await Promise.allSettled([
-    userStore.getCurrentUser(),
     getUserViews(),
     conversationStore.fetchStatuses(),
     conversationStore.fetchPriorities(),

frontend/src/OuterApp.vue

@@ -1,7 +1,27 @@
 <template>
-    <RouterView />
+  <RouterView />
 </template>
 
 <script setup>
+import { onMounted } from 'vue'
 import { RouterView } from 'vue-router'
-</script>
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import { useEmitter } from '@/composables/useEmitter'
+import { toast as sooner } from 'vue-sonner'
+
+const emitter = useEmitter()
+
+onMounted(() => {
+  initToaster()
+})
+
+const initToaster = () => {
+  emitter.on(EMITTER_EVENTS.SHOW_TOAST, (message) => {
+    if (message.variant === 'destructive') {
+      sooner.error(message.description)
+    } else {
+      sooner.success(message.description)
+    }
+  })
+}
+</script>

frontend/src/api/index.js

@@ -35,6 +35,7 @@ http.interceptors.request.use((request) => {
 
 const searchConversations = (params) => http.get('/api/v1/conversations/search', { params })
 const searchMessages = (params) => http.get('/api/v1/messages/search', { params })
+const searchContacts = (params) => http.get('/api/v1/contacts/search', { params })
 const resetPassword = (data) => http.post('/api/v1/users/reset-password', data)
 const setPassword = (data) => http.post('/api/v1/users/set-password', data)
 const deleteUser = (id) => http.delete(`/api/v1/users/${id}`)
@@ -90,6 +91,7 @@ const createOIDC = (data) =>
       'Content-Type': 'application/json'
     }
   })
+const testOIDC = (data) => http.post('/api/v1/oidc/test', data)
 const getAllEnabledOIDC = () => http.get('/api/v1/oidc/enabled')
 const getAllOIDC = () => http.get('/api/v1/oidc')
 const getOIDC = (id) => http.get(`/api/v1/oidc/${id}`)
@@ -168,10 +170,12 @@ const updateCurrentUser = (data) =>
 const deleteUserAvatar = () => http.delete('/api/v1/users/me/avatar')
 const getCurrentUser = () => http.get('/api/v1/users/me')
 const getCurrentUserTeams = () => http.get('/api/v1/users/me/teams')
+const updateCurrentUserAvailability = (data) => http.put('/api/v1/users/me/availability', data)
 const getTags = () => http.get('/api/v1/tags')
 const upsertTags = (uuid, data) => http.post(`/api/v1/conversations/${uuid}/tags`, data)
 const updateAssignee = (uuid, assignee_type, data) => http.put(`/api/v1/conversations/${uuid}/assignee/${assignee_type}`, data)
 const removeAssignee = (uuid, assignee_type) => http.put(`/api/v1/conversations/${uuid}/assignee/${assignee_type}/remove`)
+const createConversation = (data) => http.post('/api/v1/conversations', data)
 const updateConversationStatus = (uuid, data) => http.put(`/api/v1/conversations/${uuid}/status`, data)
 const updateConversationPriority = (uuid, data) => http.put(`/api/v1/conversations/${uuid}/priority`, data)
 const updateAssigneeLastSeen = (uuid) => http.put(`/api/v1/conversations/${uuid}/last-seen`)
@@ -263,6 +267,7 @@ const updateView = (id, data) =>
 const deleteView = (id) => http.delete(`/api/v1/views/me/${id}`)
 const getAiPrompts = () => http.get('/api/v1/ai/prompts')
 const aiCompletion = (data) => http.post('/api/v1/ai/completion', data)
+const updateAIProvider = (data) => http.put('/api/v1/ai/provider', data)
 
 export default {
   login,
@@ -322,12 +327,15 @@ export default {
   uploadMedia,
   updateAssigneeLastSeen,
   updateUser,
+  updateCurrentUserAvailability,
   updateAutomationRule,
   updateAutomationRuleWeights,
   updateAutomationRulesExecutionMode,
+  updateAIProvider,
   createAutomationRule,
   toggleAutomationRule,
   deleteAutomationRule,
+  createConversation,
   sendMessage,
   retryMessage,
   createUser,
@@ -344,6 +352,7 @@ export default {
   getAllEnabledOIDC,
   getOIDC,
   updateOIDC,
+  testOIDC,
   deleteOIDC,
   getTemplate,
   getTemplates,
@@ -371,5 +380,6 @@ export default {
   aiCompletion,
   searchConversations,
   searchMessages,
+  searchContacts,
   removeAssignee,
 }

frontend/src/assets/styles/main.scss

@@ -6,13 +6,6 @@
   font-size: 16px;
 }
 
-.page-content {
-  height: 100vh;
-  overflow-y: scroll;
-  padding-bottom: 100px;
-  background-color: #fff;
-}
-
 @layer base {
   html,
   body {
@@ -25,6 +18,49 @@
       overflow-x: auto;
     }
   }
+
+  .native-html {
+    p {
+      margin-bottom: 0.5rem;
+    }
+
+    ul {
+      list-style-type: disc;
+      margin-left: 1.5rem;
+      margin-top: 0.5rem;
+      margin-bottom: 0.5rem;
+    }
+
+    ol {
+      list-style-type: decimal;
+      margin-left: 1.5rem;
+      margin-top: 0.5rem;
+      margin-bottom: 0.5rem;
+    }
+
+    li {
+      padding-left: 0.25rem;
+    }
+
+    h1,
+    h2,
+    h3,
+    h4,
+    h5,
+    h6 {
+      font-size: 1.25rem;
+      font-weight: 700;
+    }
+
+    a {
+      color: #0066cc;
+      cursor: pointer;
+
+      &:hover {
+        color: #003d7a;
+      }
+    }
+  }
 }
 
 // Theme.
@@ -32,66 +68,65 @@
   :root {
     --background: 0 0% 100%;
     --foreground: 240 10% 3.9%;
-  
+
     --card: 0 0% 100%;
     --card-foreground: 240 10% 3.9%;
-  
+
     --popover: 0 0% 100%;
     --popover-foreground: 240 10% 3.9%;
-  
+
     --primary: 240 5.9% 10%;
     --primary-foreground: 0 0% 98%;
-  
+
     --secondary: 240 4.8% 95.9%;
     --secondary-foreground: 240 5.9% 10%;
-  
+
     --muted: 240 4.8% 95.9%;
     --muted-foreground: 240 3.8% 46.1%;
-  
+
     --accent: 240 4.8% 95.9%;
     --accent-foreground: 240 5.9% 10%;
-  
+
     --destructive: 0 84.2% 60.2%;
     --destructive-foreground: 0 0% 98%;
-  
-    --border:240 5.9% 90%;
-    --input:240 5.9% 90%;
-    --ring:240 5.9% 10%;
+
+    --border: 240 5.9% 90%;
+    --input: 240 5.9% 90%;
+    --ring: 240 5.9% 10%;
     --radius: 0.75rem;
   }
-   
+
   .dark {
-    --background:240 10% 3.9%;
-    --foreground:0 0% 98%;
-  
-    --card:240 10% 3.9%;
-    --card-foreground:0 0% 98%;
-  
-    --popover:240 10% 3.9%;
-    --popover-foreground:0 0% 98%;
-  
-    --primary:0 0% 98%;
-    --primary-foreground:240 5.9% 10%;
-  
-    --secondary:240 3.7% 15.9%;
-    --secondary-foreground:0 0% 98%;
-  
-    --muted:240 3.7% 15.9%;
-    --muted-foreground:240 5% 64.9%;
-  
-    --accent:240 3.7% 15.9%;
-    --accent-foreground:0 0% 98%;
-  
-    --destructive:0 62.8% 30.6%;
-    --destructive-foreground:0 0% 98%;
-  
-    --border:240 3.7% 15.9%;
-    --input:240 3.7% 15.9%;
-    --ring:240 4.9% 83.9%;
+    --background: 240 10% 3.9%;
+    --foreground: 0 0% 98%;
+
+    --card: 240 10% 3.9%;
+    --card-foreground: 0 0% 98%;
+
+    --popover: 240 10% 3.9%;
+    --popover-foreground: 0 0% 98%;
+
+    --primary: 0 0% 98%;
+    --primary-foreground: 240 5.9% 10%;
+
+    --secondary: 240 3.7% 15.9%;
+    --secondary-foreground: 0 0% 98%;
+
+    --muted: 240 3.7% 15.9%;
+    --muted-foreground: 240 5% 64.9%;
+
+    --accent: 240 3.7% 15.9%;
+    --accent-foreground: 0 0% 98%;
+
+    --destructive: 0 62.8% 30.6%;
+    --destructive-foreground: 0 0% 98%;
+
+    --border: 240 3.7% 15.9%;
+    --input: 240 3.7% 15.9%;
+    --ring: 240 4.9% 83.9%;
   }
 }
 
-
 @layer base {
   :root {
     --vis-tooltip-background-color: none !important;
@@ -239,7 +274,7 @@
 // Sidebar start
 @layer base {
   :root {
-    --sidebar-background: 0 0% 97%;
+    --sidebar-background: 0 0% 96%;
     --sidebar-foreground: 240 5.3% 26.1%;
     --sidebar-primary: 240 5.9% 10%;
     --sidebar-primary-foreground: 0 0% 98%;
@@ -320,3 +355,7 @@ a[data-active='false']:hover {
     opacity: 1;
   }
 }
+
+[data-radix-popper-content-wrapper] {
+  z-index: 9999 !important;
+}

frontend/src/components/layout/PageHeader.vue

@@ -1,8 +1,8 @@
 <template>
   <div v-if="!isHidden">
-    <div class="flex items-center space-x-4 p-4">
+    <div class="flex items-center space-x-4 h-12 px-2">
       <SidebarTrigger class="cursor-pointer w-4 h-4" />
-      <span class="text-2xl font-semibold">
+      <span class="text-xl font-semibold text-gray-800">
         {{ title }}
       </span>
     </div>

frontend/src/components/sidebar/Sidebar.vue

@@ -18,6 +18,7 @@ import {
   SidebarProvider,
   SidebarRail
 } from '@/components/ui/sidebar'
+import { useAppSettingsStore } from '@/stores/appSettings'
 import {
   ChevronRight,
   EllipsisVertical,
@@ -43,8 +44,9 @@ defineProps({
   userViews: { type: Array, default: () => [] }
 })
 const userStore = useUserStore()
+const settingsStore = useAppSettingsStore()
 const route = useRoute()
-const emit = defineEmits(['createView', 'editView', 'deleteView'])
+const emit = defineEmits(['createView', 'editView', 'deleteView', 'createConversation'])
 
 const openCreateViewDialog = () => {
   emit('createView')
@@ -70,6 +72,8 @@ const isInboxRoute = (path) => {
 }
 
 const sidebarOpen = useStorage('mainSidebarOpen', true)
+const teamInboxOpen = useStorage('teamInboxOpen', true)
+const viewInboxOpen = useStorage('viewInboxOpen', true)
 </script>
 
 <template>
@@ -122,9 +126,13 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
           <SidebarMenu>
             <SidebarMenuItem>
               <SidebarMenuButton :isActive="isActiveParent('/admin')" asChild>
-                <div>
+                <div class="flex items-center justify-between w-full">
                   <span class="font-semibold text-xl">Admin</span>
                 </div>
+                <!-- App version -->
+                <div class="text-xs text-muted-foreground ml-2">
+                  ({{ settingsStore.settings['app.version'] }})
+                </div>
               </SidebarMenuButton>
             </SidebarMenuItem>
           </SidebarMenu>
@@ -222,15 +230,27 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
                 <div class="flex items-center justify-between w-full">
                   <div class="font-semibold text-xl">Inbox</div>
                   <div class="ml-auto">
-                    <router-link :to="{ name: 'search' }">
-                      <div class="flex items-center bg-accent p-2 rounded-full">
-                        <Search
-                          class="transition-transform duration-200 hover:scale-110 cursor-pointer"
+                    <div class="flex items-center space-x-2">
+                      <div
+                        class="flex items-center bg-accent p-2 rounded-full cursor-pointer"
+                        @click="emit('createConversation')"
+                      >
+                        <Plus
+                          class="transition-transform duration-200 hover:scale-110"
                           size="15"
                           stroke-width="2.5"
                         />
                       </div>
-                    </router-link>
+                      <router-link :to="{ name: 'search' }">
+                        <div class="flex items-center bg-accent p-2 rounded-full">
+                          <Search
+                            class="transition-transform duration-200 hover:scale-110 cursor-pointer"
+                            size="15"
+                            stroke-width="2.5"
+                          />
+                        </div>
+                      </router-link>
+                    </div>
                   </div>
                 </div>
               </SidebarMenuButton>
@@ -269,7 +289,12 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
               </SidebarMenuItem>
 
               <!-- Team Inboxes -->
-              <Collapsible defaultOpen class="group/collapsible" v-if="userTeams.length">
+              <Collapsible
+                defaultOpen
+                class="group/collapsible"
+                v-if="userTeams.length"
+                v-model:open="teamInboxOpen"
+              >
                 <SidebarMenuItem>
                   <CollapsibleTrigger as-child>
                     <SidebarMenuButton asChild>
@@ -301,7 +326,7 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
               </Collapsible>
 
               <!-- Views -->
-              <Collapsible class="group/collapsible" defaultOpen>
+              <Collapsible class="group/collapsible" defaultOpen v-model:open="viewInboxOpen">
                 <SidebarMenuItem>
                   <CollapsibleTrigger as-child>
                     <SidebarMenuButton asChild>
@@ -315,17 +340,14 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
                             class="rounded-lg cursor-pointer opacity-0 transition-all duration-200 group-hover:opacity-100 hover:bg-gray-200 hover:shadow-sm text-gray-600 hover:text-gray-800 transform hover:scale-105 active:scale-100 p-1"
                           />
                         </div>
+                        <ChevronRight
+                          class="ml-auto transition-transform duration-200 group-data-[state=open]/collapsible:rotate-90"
+                          v-if="userViews.length"
+                        />
                       </router-link>
                     </SidebarMenuButton>
                   </CollapsibleTrigger>
 
-                  <SidebarMenuAction>
-                    <ChevronRight
-                      class="transition-transform duration-200 group-data-[state=open]/collapsible:rotate-90"
-                      v-if="userViews.length"
-                    />
-                  </SidebarMenuAction>
-
                   <CollapsibleContent>
                     <SidebarMenuSub v-for="view in userViews" :key="view.id">
                       <SidebarMenuSubItem>
@@ -335,25 +357,24 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
                           asChild
                         >
                           <router-link :to="{ name: 'view-inbox', params: { viewID: view.id } }">
-                            <span class="break-all w-24">{{ view.name }}</span>
+                            <span class="break-words w-32 truncate">{{ view.name }}</span>
+                            <SidebarMenuAction :showOnHover="true" class="mr-3">
+                              <DropdownMenu>
+                                <DropdownMenuTrigger asChild>
+                                  <EllipsisVertical />
+                                </DropdownMenuTrigger>
+                                <DropdownMenuContent>
+                                  <DropdownMenuItem @click="() => editView(view)">
+                                    <span>Edit</span>
+                                  </DropdownMenuItem>
+                                  <DropdownMenuItem @click="() => deleteView(view)">
+                                    <span>Delete</span>
+                                  </DropdownMenuItem>
+                                </DropdownMenuContent>
+                              </DropdownMenu>
+                            </SidebarMenuAction>
                           </router-link>
                         </SidebarMenuButton>
-
-                        <SidebarMenuAction>
-                          <DropdownMenu>
-                            <DropdownMenuTrigger asChild>
-                              <EllipsisVertical />
-                            </DropdownMenuTrigger>
-                            <DropdownMenuContent>
-                              <DropdownMenuItem @click="() => editView(view)">
-                                <span>Edit</span>
-                              </DropdownMenuItem>
-                              <DropdownMenuItem @click="() => deleteView(view)">
-                                <span>Delete</span>
-                              </DropdownMenuItem>
-                            </DropdownMenuContent>
-                          </DropdownMenu>
-                        </SidebarMenuAction>
                       </SidebarMenuSubItem>
                     </SidebarMenuSub>
                   </CollapsibleContent>

frontend/src/components/sidebar/SidebarNavUser.vue

@@ -1,82 +1,99 @@
 <template>
-    <DropdownMenu>
-        <DropdownMenuTrigger as-child>
-            <SidebarMenuButton size="lg"
-                class="data-[state=open]:bg-sidebar-accent data-[state=open]:text-sidebar-accent-foreground p-0">
-                <Avatar class="h-8 w-8 rounded-lg">
-                    <AvatarImage :src="userStore.avatar" alt="Abhinav" />
-                    <AvatarFallback class="rounded-lg">
-                        {{ userStore.getInitials }}
-                    </AvatarFallback>
-                </Avatar>
-                <div class="grid flex-1 text-left text-sm leading-tight">
-                    <span class="truncate font-semibold">{{ userStore.getFullName }}</span>
-                    <span class="truncate text-xs">{{ userStore.email }}</span>
-                </div>
-                <ChevronsUpDown class="ml-auto size-4" />
-            </SidebarMenuButton>
-        </DropdownMenuTrigger>
-        <DropdownMenuContent class="w-[--radix-dropdown-menu-trigger-width] min-w-56 rounded-lg" side="bottom"
-            :side-offset="4">
-            <DropdownMenuLabel class="p-0 font-normal">
-                <div class="flex items-center gap-2 px-1 py-1.5 text-left text-sm">
-                    <Avatar class="h-8 w-8 rounded-lg">
-                        <AvatarImage :src="userStore.avatar" alt="Abhinav" />
-                        <AvatarFallback class="rounded-lg">
-                            {{ userStore.getInitials }}
-                        </AvatarFallback>
-                    </Avatar>
-                    <div class="grid flex-1 text-left text-sm leading-tight">
-                        <span class="truncate font-semibold">{{ userStore.getFullName }}</span>
-                        <span class="truncate text-xs">{{ userStore.email }}</span>
-                    </div>
-                </div>
-            </DropdownMenuLabel>
-            <DropdownMenuSeparator />
-            <DropdownMenuGroup>
-                <DropdownMenuItem>
-                    <router-link to="/account" class="flex items-center">
-                        <CircleUserRound size="18" class="mr-2" />
-                        Account
-                    </router-link>
-                </DropdownMenuItem>
-            </DropdownMenuGroup>
-            <DropdownMenuSeparator />
-            <DropdownMenuItem @click="logout">
-                <LogOut size="18" class="mr-2" />
-                Log out
-            </DropdownMenuItem>
-        </DropdownMenuContent>
-    </DropdownMenu>
+  <DropdownMenu>
+    <DropdownMenuTrigger as-child>
+      <SidebarMenuButton
+        size="lg"
+        class="data-[state=open]:bg-sidebar-accent data-[state=open]:text-sidebar-accent-foreground p-0"
+      >
+        <Avatar class="h-8 w-8 rounded-lg relative overflow-visible">
+          <AvatarImage :src="userStore.avatar" alt="" class="rounded-lg" />
+          <AvatarFallback class="rounded-lg">
+            {{ userStore.getInitials }}
+          </AvatarFallback>
+          <div
+            class="absolute bottom-0 right-0 h-2.5 w-2.5 rounded-full border border-background"
+            :class="{
+              'bg-green-500': userStore.user.availability_status === 'online',
+              'bg-amber-500':
+                userStore.user.availability_status === 'away' ||
+                userStore.user.availability_status === 'away_manual',
+              'bg-gray-400': userStore.user.availability_status === 'offline'
+            }"
+          ></div>
+        </Avatar>
+        <div class="grid flex-1 text-left text-sm leading-tight">
+          <span class="truncate font-semibold">{{ userStore.getFullName }}</span>
+          <span class="truncate text-xs">{{ userStore.email }}</span>
+        </div>
+        <ChevronsUpDown class="ml-auto size-4" />
+      </SidebarMenuButton>
+    </DropdownMenuTrigger>
+    <DropdownMenuContent
+      class="w-[--radix-dropdown-menu-trigger-width] min-w-56 rounded-lg"
+      side="bottom"
+      :side-offset="4"
+    >
+      <DropdownMenuLabel class="p-0 font-normal space-y-1">
+        <div class="flex items-center gap-2 px-1 py-1.5 text-left text-sm">
+          <Avatar class="h-8 w-8 rounded-lg">
+            <AvatarImage :src="userStore.avatar" alt="Abhinav" />
+            <AvatarFallback class="rounded-lg">
+              {{ userStore.getInitials }}
+            </AvatarFallback>
+          </Avatar>
+          <div class="grid flex-1 text-left text-sm leading-tight">
+            <span class="truncate font-semibold">{{ userStore.getFullName }}</span>
+            <span class="truncate text-xs">{{ userStore.email }}</span>
+          </div>
+        </div>
+        <div class="flex items-center gap-2 px-1 py-1.5 text-left text-sm justify-between">
+          <span class="text-muted-foreground">Away</span>
+          <Switch
+            :checked="
+              userStore.user.availability_status === 'away' ||
+              userStore.user.availability_status === 'away_manual'
+            "
+            @update:checked="(val) => userStore.updateUserAvailability(val ? 'away' : 'online')"
+          />
+        </div>
+      </DropdownMenuLabel>
+      <DropdownMenuSeparator />
+      <DropdownMenuGroup>
+        <DropdownMenuItem @click.prevent="router.push({ name: 'account' })">
+          <CircleUserRound size="18" class="mr-2" />
+          Account
+        </DropdownMenuItem>
+      </DropdownMenuGroup>
+      <DropdownMenuSeparator />
+      <DropdownMenuItem @click="logout">
+        <LogOut size="18" class="mr-2" />
+        Log out
+      </DropdownMenuItem>
+    </DropdownMenuContent>
+  </DropdownMenu>
 </template>
 
 <script setup>
 import {
-    DropdownMenu,
-    DropdownMenuContent,
-    DropdownMenuGroup,
-    DropdownMenuItem,
-    DropdownMenuLabel,
-    DropdownMenuSeparator,
-    DropdownMenuTrigger,
+  DropdownMenu,
+  DropdownMenuContent,
+  DropdownMenuGroup,
+  DropdownMenuItem,
+  DropdownMenuLabel,
+  DropdownMenuSeparator,
+  DropdownMenuTrigger
 } from '@/components/ui/dropdown-menu'
-import {
-    SidebarMenuButton,
-} from '@/components/ui/sidebar'
-import {
-    Avatar,
-    AvatarFallback,
-    AvatarImage,
-} from '@/components/ui/avatar'
-import {
-    ChevronsUpDown,
-    CircleUserRound,
-    LogOut,
-} from 'lucide-vue-next'
+import { SidebarMenuButton } from '@/components/ui/sidebar'
+import { Avatar, AvatarFallback, AvatarImage } from '@/components/ui/avatar'
+import { Switch } from '@/components/ui/switch'
+import { ChevronsUpDown, CircleUserRound, LogOut } from 'lucide-vue-next'
 import { useUserStore } from '@/stores/user'
+import { useRouter } from 'vue-router'
+
 const userStore = useUserStore()
+const router = useRouter()
 
 const logout = () => {
-    window.location.href = '/logout'
+  window.location.href = '/logout'
 }
-</script>
+</script>

frontend/src/components/ui/breadcrumb/Custom.vue

@@ -2,9 +2,10 @@
   <Breadcrumb>
     <BreadcrumbList>
       <BreadcrumbItem v-for="(item, index) in links" :key="index">
-        <router-link :to="item.path">
+        <router-link :to="{ name: item.path }" v-if="item.path">
           {{ item.label }}
         </router-link>
+        <span v-else>{{ item.label }}</span>
         <BreadcrumbSeparator v-if="index < links.length - 1">
           <ChevronRight />
         </BreadcrumbSeparator>

frontend/src/components/ui/button/Button.vue

@@ -3,6 +3,7 @@ import { Primitive } from 'radix-vue'
 import { buttonVariants } from '.'
 import { cn } from '@/lib/utils'
 import { ref, computed } from 'vue'
+import { DotLoader } from '@/components/ui/loader'
 
 const props = defineProps({
   variant: { type: null, required: false },
@@ -29,11 +30,7 @@ const computedClass = computed(() => {
     :class="computedClass"
     :disabled="isLoading || isDisabled"
   >
-    <span v-if="isLoading" class="dot-loader">
-      <span class="dot"></span>
-      <span class="dot"></span>
-      <span class="dot"></span>
-    </span>
+    <DotLoader v-if="isLoading" />
     <slot v-else />
   </Primitive>
 </template>

frontend/src/components/ui/chart-donut/DonutChart.vue

@@ -1,94 +0,0 @@
-<script setup>
-import { VisDonut, VisSingleContainer } from '@unovis/vue'
-import { Donut } from '@unovis/ts'
-import { computed, ref } from 'vue'
-import { useMounted } from '@vueuse/core'
-import { ChartSingleTooltip, defaultColors } from '@/components/ui/chart'
-import { cn } from '@/lib/utils'
-
-const props = defineProps({
-  data: { type: Array, required: true },
-  colors: { type: Array, required: false },
-  index: { type: null, required: true },
-  margin: {
-    type: null,
-    required: false,
-    default: () => ({ top: 0, bottom: 0, left: 0, right: 0 })
-  },
-  showLegend: { type: Boolean, required: false, default: true },
-  showTooltip: { type: Boolean, required: false, default: true },
-  filterOpacity: { type: Number, required: false, default: 0.2 },
-  category: { type: String, required: true },
-  type: { type: String, required: false, default: 'donut' },
-  sortFunction: { type: Function, required: false, default: () => undefined },
-  valueFormatter: { type: Function, required: false, default: (tick) => `${tick}` },
-  customTooltip: { type: null, required: false }
-})
-
-const category = computed(() => props.category)
-const index = computed(() => props.index)
-
-const isMounted = useMounted()
-const activeSegmentKey = ref()
-const colors = computed(() =>
-  props.colors?.length
-    ? props.colors
-    : defaultColors(props.data.filter((d) => d[props.category]).filter(Boolean).length)
-)
-const legendItems = computed(() =>
-  props.data.map((item, i) => ({
-    name: item[props.index],
-    color: colors.value[i],
-    inactive: false
-  }))
-)
-
-const totalValue = computed(() =>
-  props.data.reduce((prev, curr) => {
-    return prev + curr[props.category]
-  }, 0)
-)
-</script>
-
-<template>
-  <div :class="cn('w-full h-48 flex flex-col items-end', $attrs.class ?? '')">
-    <VisSingleContainer
-      :style="{ height: isMounted ? '100%' : 'auto' }"
-      :margin="{ left: 20, right: 20 }"
-      :data="data"
-    >
-      <ChartSingleTooltip
-        :selector="Donut.selectors.segment"
-        :index="category"
-        :items="legendItems"
-        :value-formatter="valueFormatter"
-        :custom-tooltip="customTooltip"
-      />
-
-      <VisDonut
-        :value="(d) => d[category]"
-        :sort-function="sortFunction"
-        :color="colors"
-        :arc-width="type === 'donut' ? 20 : 0"
-        :show-background="false"
-        :central-label="type === 'donut' ? valueFormatter(totalValue) : ''"
-        :events="{
-          [Donut.selectors.segment]: {
-            click: (d, ev, i, elements) => {
-              if (d?.data?.[index] === activeSegmentKey) {
-                activeSegmentKey = undefined
-                elements.forEach((el) => (el.style.opacity = '1'))
-              } else {
-                activeSegmentKey = d?.data?.[index]
-                elements.forEach((el) => (el.style.opacity = `${filterOpacity}`))
-                elements[i].style.opacity = '1'
-              }
-            }
-          }
-        }"
-      />
-
-      <slot />
-    </VisSingleContainer>
-  </div>
-</template>

frontend/src/components/ui/chart-donut/index.js

@@ -1 +0,0 @@
-export { default as DonutChart } from './DonutChart.vue'

frontend/src/components/ui/loader/DotLoader.vue

@@ -1,9 +1,7 @@
 <template>
-  <div class="flex flex-col items-center justify-center text-gray-600 dark:text-gray-300">
-    <span class="dot-loader">
-      <span class="dot"></span>
-      <span class="dot"></span>
-      <span class="dot"></span>
-    </span>
-  </div>
+  <span class="dot-loader">
+    <span class="dot"></span>
+    <span class="dot"></span>
+    <span class="dot"></span>
+  </span>
 </template>

frontend/src/components/ui/resizable/ResizableHandle.vue

@@ -1,43 +0,0 @@
-<script setup>
-import { computed } from 'vue'
-import { SplitterResizeHandle, useForwardPropsEmits } from 'radix-vue'
-import { DragHandleDots2Icon } from '@radix-icons/vue'
-import { cn } from '@/lib/utils'
-
-const props = defineProps({
-  id: { type: String, required: false },
-  hitAreaMargins: { type: Object, required: false },
-  tabindex: { type: Number, required: false },
-  disabled: { type: Boolean, required: false },
-  asChild: { type: Boolean, required: false },
-  as: { type: null, required: false },
-  class: { type: null, required: false },
-  withHandle: { type: Boolean, required: false }
-})
-const emits = defineEmits(['dragging'])
-
-const delegatedProps = computed(() => {
-  const { class: _, ...delegated } = props
-  return delegated
-})
-
-const forwarded = useForwardPropsEmits(delegatedProps, emits)
-</script>
-
-<template>
-  <SplitterResizeHandle
-    v-bind="forwarded"
-    :class="
-      cn(
-        'relative flex w-px items-center justify-center bg-border after:absolute after:inset-y-0 after:left-1/2 after:w-1 after:-translate-x-1/2 focus-visible:outline-none focus-visible:ring-1 focus-visible:ring-ring focus-visible:ring-offset-1 [&[data-orientation=vertical]]:h-px [&[data-orientation=vertical]]:w-full [&[data-orientation=vertical]]:after:left-0 [&[data-orientation=vertical]]:after:h-1 [&[data-orientation=vertical]]:after:w-full [&[data-orientation=vertical]]:after:-translate-y-1/2 [&[data-orientation=vertical]]:after:translate-x-0 [&[data-orientation=vertical]>div]:rotate-90',
-        props.class
-      )
-    "
-  >
-    <template v-if="props.withHandle">
-      <div class="z-10 flex h-4 w-3 items-center justify-center rounded-sm border bg-border">
-        <DragHandleDots2Icon class="h-2.5 w-2.5" />
-      </div>
-    </template>
-  </SplitterResizeHandle>
-</template>

frontend/src/components/ui/resizable/ResizablePanelGroup.vue

@@ -1,33 +0,0 @@
-<script setup>
-import { computed } from 'vue'
-import { SplitterGroup, useForwardPropsEmits } from 'radix-vue'
-import { cn } from '@/lib/utils'
-
-const props = defineProps({
-  id: { type: [String, null], required: false },
-  autoSaveId: { type: [String, null], required: false },
-  direction: { type: String, required: true },
-  keyboardResizeBy: { type: [Number, null], required: false },
-  storage: { type: Object, required: false },
-  asChild: { type: Boolean, required: false },
-  as: { type: null, required: false },
-  class: { type: null, required: false }
-})
-const emits = defineEmits(['layout'])
-
-const delegatedProps = computed(() => {
-  const { class: _, ...delegated } = props
-  return delegated
-})
-
-const forwarded = useForwardPropsEmits(delegatedProps, emits)
-</script>
-
-<template>
-  <SplitterGroup
-    v-bind="forwarded"
-    :class="cn('flex h-full w-full data-[panel-group-direction=vertical]:flex-col', props.class)"
-  >
-    <slot />
-  </SplitterGroup>
-</template>

frontend/src/components/ui/resizable/index.js

@@ -1,3 +0,0 @@
-export { default as ResizablePanelGroup } from './ResizablePanelGroup.vue'
-export { default as ResizableHandle } from './ResizableHandle.vue'
-export { SplitterPanel as ResizablePanel } from 'radix-vue'

frontend/src/components/ui/scroll-area/ScrollArea.vue

@@ -1,31 +0,0 @@
-<script setup>
-import { computed } from 'vue'
-import { ScrollAreaCorner, ScrollAreaRoot, ScrollAreaViewport } from 'radix-vue'
-import ScrollBar from './ScrollBar.vue'
-import { cn } from '@/lib/utils'
-
-const props = defineProps({
-  type: { type: String, required: false },
-  dir: { type: String, required: false },
-  scrollHideDelay: { type: Number, required: false },
-  asChild: { type: Boolean, required: false },
-  as: { type: null, required: false },
-  class: { type: null, required: false }
-})
-
-const delegatedProps = computed(() => {
-  const { class: _, ...delegated } = props
-
-  return delegated
-})
-</script>
-
-<template>
-  <ScrollAreaRoot v-bind="delegatedProps" :class="cn('relative overflow-hidden', props.class)">
-    <ScrollAreaViewport class="h-full w-full rounded-[inherit]">
-      <slot />
-    </ScrollAreaViewport>
-    <ScrollBar />
-    <ScrollAreaCorner />
-  </ScrollAreaRoot>
-</template>

frontend/src/components/ui/scroll-area/ScrollBar.vue

@@ -1,35 +0,0 @@
-<script setup>
-import { computed } from 'vue'
-import { ScrollAreaScrollbar, ScrollAreaThumb } from 'radix-vue'
-import { cn } from '@/lib/utils'
-
-const props = defineProps({
-  orientation: { type: String, required: false, default: 'vertical' },
-  forceMount: { type: Boolean, required: false },
-  asChild: { type: Boolean, required: false },
-  as: { type: null, required: false },
-  class: { type: null, required: false }
-})
-
-const delegatedProps = computed(() => {
-  const { class: _, ...delegated } = props
-
-  return delegated
-})
-</script>
-
-<template>
-  <ScrollAreaScrollbar
-    v-bind="delegatedProps"
-    :class="
-      cn(
-        'flex touch-none select-none transition-colors',
-        orientation === 'vertical' && 'h-full w-2.5 border-l border-l-transparent p-px',
-        orientation === 'horizontal' && 'h-2.5 flex-col border-t border-t-transparent p-px',
-        props.class
-      )
-    "
-  >
-    <ScrollAreaThumb class="relative flex-1 rounded-full bg-border" />
-  </ScrollAreaScrollbar>
-</template>

frontend/src/components/ui/scroll-area/index.js

@@ -1,2 +0,0 @@
-export { default as ScrollArea } from './ScrollArea.vue'
-export { default as ScrollBar } from './ScrollBar.vue'

frontend/src/components/ui/toggle-group/ToggleGroup.vue

@@ -1,43 +0,0 @@
-<script setup>
-import { computed, provide } from 'vue'
-import { ToggleGroupRoot, useForwardPropsEmits } from 'radix-vue'
-import { cn } from '@/lib/utils'
-
-const props = defineProps({
-  rovingFocus: { type: Boolean, required: false },
-  disabled: { type: Boolean, required: false },
-  orientation: { type: String, required: false },
-  dir: { type: String, required: false },
-  loop: { type: Boolean, required: false },
-  asChild: { type: Boolean, required: false },
-  as: { type: null, required: false },
-  type: { type: null, required: false },
-  modelValue: { type: null, required: false },
-  defaultValue: { type: null, required: false },
-  class: { type: null, required: false },
-  variant: { type: null, required: false },
-  size: { type: null, required: false }
-})
-const emits = defineEmits(['update:modelValue'])
-
-provide('toggleGroup', {
-  variant: props.variant,
-  size: props.size
-})
-
-const delegatedProps = computed(() => {
-  const { class: _, ...delegated } = props
-  return delegated
-})
-
-const forwarded = useForwardPropsEmits(delegatedProps, emits)
-</script>
-
-<template>
-  <ToggleGroupRoot
-    v-bind="forwarded"
-    :class="cn('flex items-center justify-center gap-1', props.class)"
-  >
-    <slot />
-  </ToggleGroupRoot>
-</template>

frontend/src/components/ui/toggle-group/ToggleGroupItem.vue

@@ -1,44 +0,0 @@
-<script setup>
-import { computed, inject } from 'vue'
-import { ToggleGroupItem, useForwardProps } from 'radix-vue'
-import { toggleVariants } from '@/components/ui/toggle'
-import { cn } from '@/lib/utils'
-
-const props = defineProps({
-  value: { type: String, required: true },
-  defaultValue: { type: Boolean, required: false },
-  pressed: { type: Boolean, required: false },
-  disabled: { type: Boolean, required: false },
-  asChild: { type: Boolean, required: false },
-  as: { type: null, required: false },
-  class: { type: null, required: false },
-  variant: { type: null, required: false },
-  size: { type: null, required: false }
-})
-
-const context = inject('toggleGroup')
-
-const delegatedProps = computed(() => {
-  const { class: _, variant, size, ...delegated } = props
-  return delegated
-})
-
-const forwardedProps = useForwardProps(delegatedProps)
-</script>
-
-<template>
-  <ToggleGroupItem
-    v-bind="forwardedProps"
-    :class="
-      cn(
-        toggleVariants({
-          variant: context?.variant || variant,
-          size: context?.size || size
-        }),
-        props.class
-      )
-    "
-  >
-    <slot />
-  </ToggleGroupItem>
-</template>

frontend/src/components/ui/toggle-group/index.js

@@ -1,2 +0,0 @@
-export { default as ToggleGroup } from './ToggleGroup.vue'
-export { default as ToggleGroupItem } from './ToggleGroupItem.vue'

frontend/src/components/update/AppUpdate.vue

@@ -0,0 +1,25 @@
+<template>
+  <div
+    v-if="appSettingsStore.settings['app.update']?.update?.is_new"
+    class="p-2 mb-2 border-b bg-secondary text-secondary-foreground"
+  >
+    A new update is available:
+    {{ appSettingsStore.settings['app.update'].update.release_version }} ({{
+      appSettingsStore.settings['app.update'].update.release_date
+    }})
+    <a
+      :href="appSettingsStore.settings['app.update'].update.url"
+      target="_blank"
+      nofollow
+      noreferrer
+      class="underline ml-2"
+    >
+      View details
+    </a>
+  </div>
+</template>
+
+<script setup>
+import { useAppSettingsStore } from '@/stores/appSettings'
+const appSettingsStore = useAppSettingsStore()
+</script>

frontend/src/composables/useIdleDetection.js

@@ -0,0 +1,59 @@
+import { ref, onMounted, onBeforeUnmount, watch } from 'vue'
+import { useUserStore } from '@/stores/user'
+import { debounce } from '@/utils/debounce'
+import { useStorage } from '@vueuse/core'
+
+export function useIdleDetection () {
+    const userStore = useUserStore()
+    // 4 minutes
+    const AWAY_THRESHOLD = 4 * 60 * 1000
+    // 1 minute
+    const CHECK_INTERVAL = 60 * 1000
+
+    // Store last activity time in localStorage to sync across tabs
+    const lastActivity = useStorage('last_active', Date.now())
+    const timer = ref(null)
+
+    function resetTimer () {
+        if (userStore.user.availability_status === 'away' || userStore.user.availability_status === 'offline') {
+            userStore.updateUserAvailability('online', false)
+        }
+        const now = Date.now()
+        if (lastActivity.value < now) {
+            lastActivity.value = now
+        }
+    }
+
+    const debouncedResetTimer = debounce(resetTimer, 200)
+
+    function checkIdle () {
+        if (Date.now() - lastActivity.value > AWAY_THRESHOLD &&
+            userStore.user.availability_status === 'online') {
+            userStore.updateUserAvailability('away', false)
+        }
+    }
+
+    onMounted(() => {
+        window.addEventListener('mousemove', debouncedResetTimer)
+        window.addEventListener('keypress', debouncedResetTimer)
+        window.addEventListener('click', debouncedResetTimer)
+        timer.value = setInterval(checkIdle, CHECK_INTERVAL)
+    })
+
+    onBeforeUnmount(() => {
+        window.removeEventListener('mousemove', debouncedResetTimer)
+        window.removeEventListener('keypress', debouncedResetTimer)
+        window.removeEventListener('click', debouncedResetTimer)
+        if (timer.value) {
+            clearInterval(timer.value)
+            timer.value = null
+        }
+    })
+
+    // Watch for lastActivity changes in localStorage to handle multi-tab sync
+    watch(lastActivity, (newVal, oldVal) => {
+        if (newVal > oldVal) {
+            resetTimer()
+        }
+    })
+}

frontend/src/composables/useSla.js

@@ -18,5 +18,5 @@ export function useSla (dueAt, actualAt) {
             clearInterval(intervalId)
         })
     })
-    return { sla, updateSla }
+    return sla
 }

frontend/src/constants/conversation.js

@@ -8,8 +8,6 @@ export const CONVERSATION_LIST_TYPE = {
 
 export const CONVERSATION_DEFAULT_STATUSES = {
   OPEN: 'Open',
-  IN_PROGRESS: 'In Progress',
-  WAITING: 'Waiting',
   SNOOZED: 'Snoozed',
   RESOLVED: 'Resolved',
   CLOSED: 'Closed',

frontend/src/constants/navigation.js

@@ -112,7 +112,7 @@ export const adminNavItems = [
         children: [
             {
                 title: 'SSO',
-                href: '/admin/oidc',
+                href: '/admin/sso',
                 permission: 'oidc:manage'
             }
         ]

frontend/src/features/admin/automation/ActionBox.vue

@@ -10,7 +10,6 @@
           <div class="flex items-center justify-between">
             <div class="flex gap-5">
               <div class="w-48">
-
                 <!-- Type -->
                 <Select
                   v-model="action.type"
@@ -109,15 +108,13 @@
           </div>
 
           <div
+            class="box p-2 h-96 min-h-96"
             v-if="action.type && conversationActions[action.type]?.type === 'richtext'"
-            class="pl-0 shadow"
           >
-            <QuillEditor
-              theme="snow"
-              v-model:content="action.value[0]"
-              contentType="html"
-              @update:content="(value) => handleValueChange(value, index)"
-              class="h-32 mb-12"
+            <Editor
+              v-model:htmlContent="action.value[0]"
+              @update:htmlContent="(value) => handleEditorChange(value, index)"
+              :placeholder="'Shift + Enter to add new line'"
             />
           </div>
         </div>
@@ -142,12 +139,12 @@ import {
   SelectTrigger,
   SelectValue
 } from '@/components/ui/select'
-import { QuillEditor } from '@vueup/vue-quill'
-import '@vueup/vue-quill/dist/vue-quill.snow.css'
 import ComboBox from '@/components/ui/combobox/ComboBox.vue'
 import { Avatar, AvatarFallback, AvatarImage } from '@/components/ui/avatar'
 import { SelectTag } from '@/components/ui/select'
 import { useConversationFilters } from '@/composables/useConversationFilters'
+import { getTextFromHTML } from '@/utils/strings.js'
+import Editor from '@/features/conversation/ConversationTextEditor.vue'
 
 const props = defineProps({
   actions: {
@@ -175,6 +172,16 @@ const handleValueChange = (value, index) => {
   emitUpdate(index)
 }
 
+const handleEditorChange = (value, index) => {
+  // If text is empty, set HTML to empty string
+  const textContent = getTextFromHTML(value)
+  if (textContent.length === 0) {
+    value = ''
+  }
+  actions.value[index].value = [value]
+  emitUpdate(index)
+}
+
 const removeAction = (index) => {
   emit('remove-action', index)
 }

frontend/src/features/admin/automation/RuleTab.vue

@@ -31,7 +31,7 @@
           </template>
         </draggable>
       </div>
-      <div v-else>
+      <div v-else class="space-y-5">
         <RuleList
           v-for="rule in rules"
           :key="rule.id"

frontend/src/features/admin/business-hours/BusinessHoursForm.vue

@@ -120,7 +120,7 @@
                 </DialogFooter>
             </DialogContent>
         </Dialog>
-        <Button type="submit" :disabled="isLoading">{{ submitLabel }}</Button>
+        <Button type="submit" :disabled="isLoading" :isLoading="isLoading">{{ submitLabel }}</Button>
     </form>
 </template>
 

frontend/src/features/admin/general/GeneralSettingForm.vue

@@ -1,8 +1,5 @@
 <template>
-  <form
-    @submit="onSubmit"
-    class="space-y-6 w-full"
-  >
+  <form @submit="onSubmit" class="space-y-6 w-full">
     <FormField v-slot="{ field }" name="site_name">
       <FormItem>
         <FormLabel>Site Name</FormLabel>
@@ -126,22 +123,28 @@
       </FormItem>
     </FormField>
 
-    <FormField name="allowed_file_upload_extensions" v-slot="{ componentField }">
-      <FormItem>
-        <FormLabel>Allowed file upload extensions</FormLabel>
-        <FormControl>
-          <TagsInput v-model="componentField.modelValue">
-            <TagsInputItem v-for="item in componentField.modelValue" :key="item" :value="item">
-              <TagsInputItemText />
-              <TagsInputItemDelete />
-            </TagsInputItem>
-            <TagsInputInput placeholder="jpg" />
-          </TagsInput>
-        </FormControl>
-        <FormDescription>Use `*` to allow any file.</FormDescription>
-        <FormMessage />
-      </FormItem>
-    </FormField>
+  
+      <FormField name="allowed_file_upload_extensions" v-slot="{ componentField, handleChange }">
+        <FormItem>
+          <FormLabel>Allowed file upload extensions</FormLabel>
+          <FormControl>
+            <TagsInput
+              :modelValue="componentField.modelValue"
+              @update:modelValue="handleChange"
+            >
+              <TagsInputItem v-for="item in componentField.modelValue" :key="item" :value="item">
+                <TagsInputItemText />
+                <TagsInputItemDelete />
+              </TagsInputItem>
+              <TagsInputInput placeholder="jpg" />
+            </TagsInput>
+          </FormControl>
+          <FormDescription>Use `*` to allow any file.</FormDescription>
+          <FormMessage />
+        </FormItem>
+      </FormField>
+    
+
     <Button type="submit" :isLoading="formLoading"> {{ submitLabel }} </Button>
   </form>
 </template>

frontend/src/features/admin/general/formSchema.js

@@ -35,8 +35,8 @@ export const formSchema = z.object({
     .min(1, {
       message: 'Max upload file size must be at least 1 MB.'
     })
-    .max(30, {
-      message: 'Max upload file size cannot exceed 30 MB.'
+    .max(500, {
+      message: 'Max upload file size cannot exceed 500 MB.'
     }),
   allowed_file_upload_extensions: z.array(z.string()).nullable().default([]).optional()
 })

frontend/src/features/admin/macros/ActionBuilder.vue

@@ -108,19 +108,6 @@
               placeholder="Select tag"
             />
           </div>
-
-          <div
-            v-if="action.type && config.actions[action.type]?.type === 'richtext'"
-            class="pl-0 shadow"
-          >
-            <QuillEditor
-              v-model:content="action.value[0]"
-              theme="snow"
-              contentType="html"
-              @update:content="(value) => updateValue(value, index)"
-              class="h-32 mb-12"
-            />
-          </div>
         </div>
       </div>
     </div>
@@ -139,14 +126,12 @@ import {
   SelectTrigger,
   SelectValue
 } from '@/components/ui/select'
-import { QuillEditor } from '@vueup/vue-quill'
-import '@vueup/vue-quill/dist/vue-quill.snow.css'
 import { Avatar, AvatarImage, AvatarFallback } from '@/components/ui/avatar'
 import { SelectTag } from '@/components/ui/select'
 import { useTagStore } from '@/stores/tag'
 import ComboBox from '@/components/ui/combobox/ComboBox.vue'
 
-const model = defineModel({
+const model = defineModel("actions", {
   type: Array,
   required: true,
   default: () => []

frontend/src/features/admin/macros/MacroForm.vue

@@ -13,16 +13,25 @@
 
     <FormField v-slot="{ componentField }" name="message_content">
       <FormItem>
-        <FormLabel>Response to be sent when macro is used</FormLabel>
+        <FormLabel>Response to be sent when macro is used (optional)</FormLabel>
         <FormControl>
-          <QuillEditor
-            v-model:content="componentField.modelValue"
-            placeholder="Add a response (optional)"
-            theme="snow"
-            contentType="html"
-            class="h-32 mb-12"
-            @update:content="(value) => componentField.onChange(value)"
-          />
+          <div class="box p-2 h-96 min-h-96">
+            <Editor
+              v-model:htmlContent="componentField.modelValue"
+              @update:htmlContent="(value) => componentField.onChange(value)"
+              :placeholder="'Shift + Enter to add new line'"
+            />
+          </div>
+        </FormControl>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
+    <FormField v-slot="{ componentField }" name="actions">
+      <FormItem>
+        <FormLabel> Actions (optional)</FormLabel>
+        <FormControl>
+          <ActionBuilder v-model:actions="componentField.modelValue" :config="actionConfig" @update:actions="(value) => componentField.onChange(value)" />
         </FormControl>
         <FormMessage />
       </FormItem>
@@ -106,16 +115,6 @@
         <FormMessage />
       </FormItem>
     </FormField>
-
-    <FormField v-slot="{ componentField }" name="actions">
-      <FormItem>
-        <FormLabel> Actions </FormLabel>
-        <FormControl>
-          <ActionBuilder v-bind="componentField" :config="actionConfig" />
-        </FormControl>
-        <FormMessage />
-      </FormItem>
-    </FormField>
     <Button type="submit" :isLoading="isLoading">{{ submitLabel }}</Button>
   </form>
 </template>
@@ -133,9 +132,8 @@ import ActionBuilder from '@/features/admin/macros/ActionBuilder.vue'
 import { useConversationFilters } from '@/composables/useConversationFilters'
 import { useUsersStore } from '@/stores/users'
 import { useTeamStore } from '@/stores/team'
+import { getTextFromHTML } from '@/utils/strings.js'
 import { formSchema } from './formSchema.js'
-import { QuillEditor } from '@vueup/vue-quill'
-import '@vueup/vue-quill/dist/vue-quill.snow.css'
 import {
   Select,
   SelectContent,
@@ -145,6 +143,7 @@ import {
   SelectValue
 } from '@/components/ui/select'
 import ComboBox from '@/components/ui/combobox/ComboBox.vue'
+import Editor from '@/features/conversation/ConversationTextEditor.vue'
 
 const { macroActions } = useConversationFilters()
 const formLoading = ref(false)
@@ -181,6 +180,11 @@ const actionConfig = ref({
 })
 
 const onSubmit = form.handleSubmit(async (values) => {
+  // If the text of HTML is empty then set the HTML to empty string
+  const textContent = getTextFromHTML(values.message_content)
+  if (textContent.length === 0) {
+    values.message_content = ''
+  }
   props.submitForm(values)
 })
 

frontend/src/features/admin/macros/formSchema.js

@@ -1,4 +1,5 @@
 import * as z from 'zod'
+import { getTextFromHTML } from '@/utils/strings.js'
 
 const actionSchema = z.array(
   z.object({
@@ -10,8 +11,42 @@ const actionSchema = z.array(
 export const formSchema = z.object({
   name: z.string().min(1, 'Macro name is required'),
   message_content: z.string().optional(),
-  actions: actionSchema,
+  actions: actionSchema.optional().default([]), // Default to empty array if not provided
   visibility: z.enum(['all', 'team', 'user']),
   team_id: z.string().nullable().optional(),
   user_id: z.string().nullable().optional(),
-})
+})
+  .refine(
+    (data) => {
+      // Check if message_content has non-empty text after stripping HTML
+      const hasMessageContent = getTextFromHTML(data.message_content || '').trim().length > 0
+      // Check if actions has at least one valid action
+      const hasValidActions = data.actions && data.actions.length > 0
+      // Either message content or actions must be valid
+      return hasMessageContent || hasValidActions
+    },
+    {
+      message: 'Either message content or actions are required',
+      // Field path to highlight
+      path: ['message_content'],
+    }
+  )
+  .refine(
+    (data) => {
+      // If visibility is 'team', team_id is required
+      if (data.visibility === 'team' && !data.team_id) {
+        return false
+      }
+      // If visibility is 'user', user_id is required
+      if (data.visibility === 'user' && !data.user_id) {
+        return false
+      }
+      // Otherwise, validation passes
+      return true
+    },
+    {
+      message: 'team is required when visibility is "team", and user is required when visibility is "user"',
+      // Field path to highlight
+      path: ['visibility'],
+    }
+  )

frontend/src/features/admin/notification/NotificationSettingForm.vue

@@ -65,6 +65,7 @@
           <Input type="number" placeholder="2" v-bind="componentField" />
         </FormControl>
         <FormMessage />
+        <FormDescription> Maximum concurrent connections to the server. </FormDescription>
       </FormItem>
     </FormField>
 
@@ -76,6 +77,10 @@
           <Input type="text" placeholder="15s" v-bind="componentField" />
         </FormControl>
         <FormMessage />
+        <FormDescription>
+          Time to wait for new activity on a connection before closing it and removing it from the
+          pool (s for second, m for minute)
+        </FormDescription>
       </FormItem>
     </FormField>
 
@@ -87,6 +92,10 @@
           <Input type="text" placeholder="5s" v-bind="componentField" />
         </FormControl>
         <FormMessage />
+        <FormDescription>
+          Time to wait for new activity on a connection before closing it and removing it from the
+          pool (s for second, m for minute, h for hour).
+        </FormDescription>
       </FormItem>
     </FormField>
 
@@ -139,6 +148,7 @@
           <Input type="number" placeholder="2" v-bind="componentField" />
         </FormControl>
         <FormMessage />
+        <FormDescription> Number of times to retry when a message fails. </FormDescription>
       </FormItem>
     </FormField>
 

frontend/src/features/admin/notification/formSchema.js

@@ -51,8 +51,8 @@ export const smtpConfigSchema = z.object({
     auth_protocol: z
         .enum(['plain', 'login', 'cram', 'none'])
         .describe('Authentication protocol'),
-    email_address: z.string().describe('Email address').email().nonempty({
-        message: "Email address is required"
+    email_address: z.string().describe('From email address with name (e.g., "Name <email@example.com>")').nonempty({
+        message: "From email address is required"
     }),
     max_msg_retries: z
         .number({

frontend/src/features/admin/oidc/dataTableDropdown.vue

@@ -7,7 +7,9 @@
       </Button>
     </DropdownMenuTrigger>
     <DropdownMenuContent>
-      <DropdownMenuItem @click="edit(props.role.id)">Edit</DropdownMenuItem>
+      <DropdownMenuItem :as-child="true">
+        <RouterLink :to="{ name: 'edit-sso', params: { id: props.role.id } }">Edit</RouterLink>
+      </DropdownMenuItem>
       <DropdownMenuItem @click="() => (alertOpen = true)">Delete</DropdownMenuItem>
     </DropdownMenuContent>
   </DropdownMenu>
@@ -49,12 +51,10 @@ import {
   AlertDialogTitle
 } from '@/components/ui/alert-dialog'
 import { Button } from '@/components/ui/button'
-import { useRouter } from 'vue-router'
 import api from '@/api'
 import { useEmitter } from '@/composables/useEmitter'
 import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
 
-const router = useRouter()
 const emit = useEmitter()
 const alertOpen = ref(false)
 
@@ -68,10 +68,6 @@ const props = defineProps({
   }
 })
 
-function edit(id) {
-  router.push({ path: `/admin/oidc/${id}/edit` })
-}
-
 async function handleDelete() {
   await api.deleteOIDC(props.role.id)
   alertOpen.value = false

frontend/src/features/admin/roles/RoleForm.vue

@@ -13,7 +13,11 @@
       <FormItem>
         <FormLabel>Description</FormLabel>
         <FormControl>
-          <Input type="text" placeholder="This role is for all support agents" v-bind="componentField" />
+          <Input
+            type="text"
+            placeholder="This role is for all support agents"
+            v-bind="componentField"
+          />
         </FormControl>
         <FormMessage />
       </FormItem>
@@ -24,13 +28,19 @@
     <div v-for="entity in permissions" :key="entity.name" class="box p-4">
       <p class="text-lg mb-5">{{ entity.name }}</p>
       <div class="space-y-4">
-        <FormField v-for="permission in entity.permissions" :key="permission.name" type="checkbox"
-          :name="permission.name">
+        <FormField
+          v-for="permission in entity.permissions"
+          :key="permission.name"
+          type="checkbox"
+          :name="permission.name"
+        >
           <FormItem class="flex flex-col gap-y-5 space-y-0 rounded-lg">
             <div class="flex space-x-3">
               <FormControl>
-                <Checkbox :checked="selectedPermissions.includes(permission.name)"
-                  @update:checked="(newValue) => handleChange(newValue, permission.name)" />
+                <Checkbox
+                  :checked="selectedPermissions.includes(permission.name)"
+                  @update:checked="(newValue) => handleChange(newValue, permission.name)"
+                />
                 <FormLabel>{{ permission.label }}</FormLabel>
               </FormControl>
             </div>
@@ -69,7 +79,7 @@ const props = defineProps({
   },
   isLoading: {
     type: Boolean,
-    required: false,
+    required: false
   }
 })
 
@@ -77,7 +87,8 @@ const permissions = ref([
   {
     name: 'Conversation',
     permissions: [
-      { name: 'conversations:read', label: 'View conversations' },
+      { name: 'conversations:read', label: 'View conversation' },
+      { name: 'conversations:write', label: 'Create conversation' },
       { name: 'conversations:read_assigned', label: 'View conversations assigned to me' },
       { name: 'conversations:read_all', label: 'View all conversations' },
       { name: 'conversations:read_unassigned', label: 'View all unassigned conversations' },
@@ -89,7 +100,7 @@ const permissions = ref([
       { name: 'conversations:update_tags', label: 'Add or remove conversation tags' },
       { name: 'messages:read', label: 'View conversation messages' },
       { name: 'messages:write', label: 'Send messages in conversations' },
-      { name: 'view:manage', label: 'Create and manage conversation views' },
+      { name: 'view:manage', label: 'Create and manage conversation views' }
     ]
   },
   {
@@ -110,8 +121,9 @@ const permissions = ref([
       { name: 'reports:manage', label: 'Manage Reports' },
       { name: 'business_hours:manage', label: 'Manage Business Hours' },
       { name: 'sla:manage', label: 'Manage SLA Policies' },
+      { name: 'ai:manage', label: 'Manage AI Features' }
     ]
-  },
+  }
 ])
 
 const selectedPermissions = ref([])

frontend/src/features/admin/status/dataTableDropdown.vue

@@ -1,14 +1,16 @@
 <template>
   <Dialog v-model:open="dialogOpen">
     <DropdownMenu>
-      <DropdownMenuTrigger
-        as-child
-        v-if="!CONVERSATION_DEFAULT_STATUSES_LIST.includes(props.status.name)"
-      >
-        <Button variant="ghost" class="w-8 h-8 p-0">
+      <DropdownMenuTrigger as-child>
+        <Button
+          variant="ghost"
+          class="w-8 h-8 p-0"
+          v-if="!CONVERSATION_DEFAULT_STATUSES_LIST.includes(props.status.name)"
+        >
           <span class="sr-only">Open menu</span>
           <MoreHorizontal class="w-4 h-4" />
         </Button>
+        <div v-else class="w-8 h-8 p-0 invisible"></div>
       </DropdownMenuTrigger>
       <DropdownMenuContent>
         <DialogTrigger as-child>

frontend/src/features/command/CommandBox.vue

@@ -1,7 +1,11 @@
 <template>
-  <CommandDialog :open="open" @update:open="handleOpenChange" class="z-[51]">
+  <CommandDialog
+    :open="open"
+    @update:open="handleOpenChange"
+    class="z-[51] !min-w-[50vw] !min-h-[60vh]"
+  >
     <CommandInput placeholder="Type a command or search..." @keydown="onInputKeydown" />
-    <CommandList class="!min-h-[400px]">
+    <CommandList class="!min-h-[60vh] !min-w-[50vw]">
       <CommandEmpty>
         <p class="text-muted-foreground">No command available</p>
       </CommandEmpty>
@@ -10,7 +14,7 @@
       <CommandGroup
         heading="Conversations"
         value="conversations"
-        v-if="nestedCommand === null && conversationStore.current"
+        v-if="nestedCommand === null && conversationStore.hasConversationOpen"
       >
         <CommandItem value="conv-snooze" @select="setNestedCommand('snooze')"> Snooze </CommandItem>
         <CommandItem value="conv-resolve" @select="resolveConversation"> Resolve </CommandItem>
@@ -32,12 +36,12 @@
       </CommandGroup>
 
       <!-- Macros -->
-      <!-- TODO move to a separate component -->
       <div v-if="nestedCommand === 'apply-macro'" class="bg-background">
         <CommandGroup heading="Apply macro" class="pb-2">
           <div class="min-h-[400px] overflow-auto">
             <div class="grid grid-cols-12 gap-3">
-              <div class="col-span-4 border-r border-border/30 pr-2">
+              <!-- Left Column: Macro List (30%) -->
+              <div class="col-span-4 pr-2 border-r">
                 <CommandItem
                   v-for="(macro, index) in macroStore.macroOptions"
                   :key="macro.value"
@@ -45,25 +49,29 @@
                   :data-index="index"
                   @select="handleApplyMacro(macro)"
                   class="px-3 py-2 rounded-md cursor-pointer transition-all duration-200 hover:bg-primary/10 hover:text-primary"
-                  :class="{ 'bg-primary/5 text-primary': selectedMacroIndex === index }"
                 >
-                  <div class="flex items-center space-x-2 justify-start">
-                    <Zap :size="14" class="text-primary" />
-                    <span class="text-sm overflow">{{ macro.label }}</span>
+                  <div class="flex items-center gap-2">
+                    <Zap size="14" class="text-primary shrink-0" />
+                    <span class="text-sm truncate w-full break-words whitespace-normal">{{
+                      macro.label
+                    }}</span>
                   </div>
                 </CommandItem>
               </div>
 
+              <!-- Right Column: Macro Details (70%) -->
               <div class="col-span-8 pl-2">
                 <div class="space-y-3 text-xs">
+                  <!-- Reply Preview -->
                   <div v-if="replyContent" class="space-y-1">
                     <p class="text-xs font-semibold text-primary">Reply Preview</p>
                     <div
-                      class="w-full min-h-200 p-2 bg-muted/50 rounded-md overflow-auto shadow-sm"
-                      v-html="replyContent"
+                      class="w-full min-h-200 p-2 bg-muted/50 rounded-md overflow-auto shadow-sm native-html"
+                      v-dompurify-html="replyContent"
                     />
                   </div>
 
+                  <!-- Actions -->
                   <div v-if="otherActions.length > 0" class="space-y-1">
                     <p class="text-xs font-semibold text-primary">Actions</p>
                     <div class="space-y-1.5 max-w-sm">
@@ -105,6 +113,8 @@
                       </div>
                     </div>
                   </div>
+
+                  <!-- Empty State -->
                   <div
                     v-if="!replyContent && otherActions.length === 0"
                     class="flex items-center justify-center h-20"
@@ -122,7 +132,6 @@
     </CommandList>
 
     <!-- Navigation -->
-    <!-- TODO: Move to a separate component -->
     <div class="mt-2 px-4 py-2 text-xs text-gray-500 flex space-x-4">
       <span><kbd>Enter</kbd> select</span>
       <span><kbd>↑</kbd>/<kbd>↓</kbd> navigate</span>
@@ -132,7 +141,6 @@
   </CommandDialog>
 
   <!-- Date Picker for Custom Snooze -->
-  <!-- TODO: Move to a separate component -->
   <Dialog :open="showDatePicker" @update:open="closeDatePicker">
     <DialogContent class="sm:max-w-[425px]">
       <DialogHeader>
@@ -219,7 +227,9 @@ watch([Meta_K, Ctrl_K], ([mac, win]) => {
 const highlightedMacro = ref(null)
 
 function handleApplyMacro(macro) {
-  conversationStore.setMacro(macro)
+  // Create a deep copy.
+  const plainMacro = JSON.parse(JSON.stringify(macro))
+  conversationStore.setMacro(plainMacro)
   handleOpenChange()
 }
 

frontend/src/features/conversation/Conversation.vue

@@ -1,47 +1,44 @@
 <template>
-  <div class="flex flex-col w-full">
+  <div class="flex flex-col h-screen">
     <!-- Header -->
-    <div class="p-2 border-b flex items-center justify-between">
-      <div class="flex items-center space-x-3 pr-5">
-        {{ conversationStore.currentContactName }}
+    <div class="h-12 flex-shrink-0 px-2 border-b flex items-center justify-between">
+      <div>
+        <span v-if="!conversationStore.conversation.loading">
+          {{ conversationStore.currentContactName }}
+        </span>
+        <Skeleton class="w-[130px] h-6" v-else />
       </div>
-      <div class="flex items-center space-x-2">
-        <div>
-          <DropdownMenu>
-            <DropdownMenuTrigger>
-              <div
-                class="flex items-center space-x-1 cursor-pointer bg-primary px-2 py-1 rounded-md text-sm"
-              >
-                <span
-                  class="text-secondary font-medium inline-block"
-                  v-if="conversationStore.current?.status"
-                >
-                  {{ conversationStore.current?.status }}
-                </span>
-                <span v-else class="text-secondary font-medium inline-block"> Loading... </span>
-              </div>
-            </DropdownMenuTrigger>
-            <DropdownMenuContent>
-              <DropdownMenuItem
-                v-for="status in conversationStore.statusOptions"
-                :key="status.value"
-                @click="handleUpdateStatus(status.label)"
-              >
-                {{ status.label }}
-              </DropdownMenuItem>
-            </DropdownMenuContent>
-          </DropdownMenu>
-        </div>
+      <div>
+        <DropdownMenu>
+          <DropdownMenuTrigger>
+            <div
+              class="flex items-center space-x-1 cursor-pointer bg-primary px-2 py-1 rounded-md text-sm"
+              v-if="!conversationStore.conversation.loading"
+            >
+              <span class="text-secondary font-medium inline-block">
+                {{ conversationStore.current?.status }}
+              </span>
+            </div>
+            <Skeleton class="w-[70px] h-6 rounded-full" v-else />
+          </DropdownMenuTrigger>
+          <DropdownMenuContent>
+            <DropdownMenuItem
+              v-for="status in conversationStore.statusOptions"
+              :key="status.value"
+              @click="handleUpdateStatus(status.label)"
+            >
+              {{ status.label }}
+            </DropdownMenuItem>
+          </DropdownMenuContent>
+        </DropdownMenu>
       </div>
     </div>
 
     <!-- Messages & reply box -->
-    <div>
-      <div class="flex flex-col h-screen">
-        <MessageList class="flex-1 overflow-y-auto" />
-        <div class="sticky bottom-0">
-          <ReplyBox class="h-max" />
-        </div>
+    <div class="flex flex-col flex-grow overflow-hidden">
+      <MessageList class="flex-1 overflow-y-auto" />
+      <div class="sticky bottom-0">
+        <ReplyBox />
       </div>
     </div>
   </div>
@@ -60,6 +57,7 @@ import ReplyBox from './ReplyBox.vue'
 import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
 import { CONVERSATION_DEFAULT_STATUSES } from '@/constants/conversation'
 import { useEmitter } from '@/composables/useEmitter'
+import { Skeleton } from '@/components/ui/skeleton'
 const conversationStore = useConversationStore()
 const emitter = useEmitter()
 

frontend/src/features/conversation/ConversationTextEditor.vue

@@ -1,5 +1,5 @@
 <template>
-  <div class="max-h-[600px] overflow-y-auto">
+  <div class="editor-wrapper h-full overflow-y-auto">
     <BubbleMenu
       :editor="editor"
       :tippy-options="{ duration: 100 }"
@@ -7,7 +7,7 @@
       class="bg-white p-1 box will-change-transform"
     >
       <div class="flex space-x-1 items-center">
-        <DropdownMenu>
+        <DropdownMenu v-if="aiPrompts.length > 0">
           <DropdownMenuTrigger>
             <Button size="sm" variant="ghost" class="flex items-center justify-center">
               <span class="flex items-center">
@@ -30,7 +30,7 @@
         <Button
           size="sm"
           variant="ghost"
-          @click="isBold = !isBold"
+          @click.prevent="isBold = !isBold"
           :active="isBold"
           :class="{ 'bg-gray-200': isBold }"
         >
@@ -39,22 +39,39 @@
         <Button
           size="sm"
           variant="ghost"
-          @click="isItalic = !isItalic"
+          @click.prevent="isItalic = !isItalic"
           :active="isItalic"
           :class="{ 'bg-gray-200': isItalic }"
         >
           <Italic size="14" />
         </Button>
+        <Button
+          size="sm"
+          variant="ghost"
+          @click.prevent="toggleBulletList"
+          :class="{ 'bg-gray-200': editor?.isActive('bulletList') }"
+        >
+          <List size="14" />
+        </Button>
+
+        <Button
+          size="sm"
+          variant="ghost"
+          @click.prevent="toggleOrderedList"
+          :class="{ 'bg-gray-200': editor?.isActive('orderedList') }"
+        >
+          <ListOrdered size="14" />
+        </Button>
       </div>
     </BubbleMenu>
-    <EditorContent :editor="editor" />
+    <EditorContent :editor="editor" class="native-html" />
   </div>
 </template>
 
 <script setup>
 import { ref, watch, watchEffect, onUnmounted } from 'vue'
 import { useEditor, EditorContent, BubbleMenu } from '@tiptap/vue-3'
-import { ChevronDown, Bold, Italic, Bot } from 'lucide-vue-next'
+import { ChevronDown, Bold, Italic, Bot, List, ListOrdered } from 'lucide-vue-next'
 import { Button } from '@/components/ui/button'
 import {
   DropdownMenu,
@@ -95,28 +112,7 @@ const getSelectionText = (from, to, doc) => doc.textBetween(from, to)
 const editorConfig = {
   extensions: [
     // Lists are unstyled in tailwind, so need to add classes to them.
-    StarterKit.configure({
-      bulletList: {
-        HTMLAttributes: {
-          class: 'list-disc ml-6 my-2'
-        }
-      },
-      orderedList: {
-        HTMLAttributes: {
-          class: 'list-decimal ml-6 my-2'
-        }
-      },
-      listItem: {
-        HTMLAttributes: {
-          class: 'pl-1'
-        }
-      },
-      heading: {
-        HTMLAttributes: {
-          class: 'text-xl font-bold mt-4 mb-2'
-        }
-      }
-    }),
+    StarterKit.configure(),
     Image.configure({ HTMLAttributes: { class: 'inline-image' } }),
     Placeholder.configure({ placeholder: () => props.placeholder }),
     Link
@@ -179,13 +175,20 @@ watchEffect(() => {
 
 watch(
   () => props.contentToSet,
-  (newContent) => {
-    if (newContent === '') {
-      editor.value?.commands.clearContent()
-    } else {
-      editor.value?.commands.setContent(newContent, true)
+  (newContentData) => {
+    if (!newContentData) return
+    try {
+      const parsedData = JSON.parse(newContentData)
+      const content = parsedData.content
+      if (content === '') {
+        editor.value?.commands.clearContent()
+      } else {
+        editor.value?.commands.setContent(content, true)
+      }
+      editor.value?.commands.focus()
+    } catch (e) {
+      console.error('Error parsing content data', e)
     }
-    editor.value?.commands.focus()
   }
 )
 
@@ -231,6 +234,18 @@ watch(
 onUnmounted(() => {
   editor.value?.destroy()
 })
+
+const toggleBulletList = () => {
+  if (editor.value) {
+    editor.value.chain().focus().toggleBulletList().run()
+  }
+}
+
+const toggleOrderedList = () => {
+  if (editor.value) {
+    editor.value.chain().focus().toggleOrderedList().run()
+  }
+}
 </script>
 
 <style lang="scss">
@@ -243,22 +258,26 @@ onUnmounted(() => {
   height: 0;
 }
 
-// Editor height
-.ProseMirror {
-  min-height: 80px !important;
-  max-height: 60% !important;
-  overflow-y: scroll !important;
+// Ensure the parent div has a proper height
+.editor-wrapper div[aria-expanded='false'] {
+  display: flex;
+  flex-direction: column;
+  height: 100%;
 }
 
-.fullscreen-tiptap-editor {
-  @apply p-0;
-  .ProseMirror {
-    min-height: 600px !important;
-    width: 90%;
-    scrollbar-width: none;
-  }
+// Ensure the editor content has a proper height and breaks words
+.tiptap.ProseMirror {
+  flex: 1;
+  min-height: 70px;
+  overflow-y: auto;
+  word-wrap: break-word !important;
+  overflow-wrap: break-word !important;
+  word-break: break-word;
+  white-space: pre-wrap;
+  max-width: 100%;
 }
 
+// Anchor tag styling
 .tiptap {
   a {
     color: #0066cc;

frontend/src/features/conversation/CreateConversation.vue

@@ -0,0 +1,345 @@
+<template>
+  <Dialog :open="dialogOpen" @update:open="dialogOpen = false">
+    <DialogContent class="max-w-5xl w-full h-[90vh] flex flex-col">
+      <DialogHeader>
+        <DialogTitle>New Conversation</DialogTitle>
+      </DialogHeader>
+      <form @submit="createConversation" class="flex flex-col flex-1 overflow-hidden">
+        <div class="flex-1 space-y-4 pr-1 overflow-y-auto pb-2">
+          <FormField name="contact_email">
+            <FormItem class="relative">
+              <FormLabel>Email</FormLabel>
+              <FormControl>
+                <Input
+                  type="email"
+                  placeholder="Search contact by email or type new email"
+                  v-model="emailQuery"
+                  @input="handleSearchContacts"
+                  autocomplete="off"
+                />
+              </FormControl>
+              <FormMessage />
+
+              <ul
+                v-if="searchResults.length"
+                class="border rounded p-2 max-h-60 overflow-y-auto absolute bg-white w-full z-50 shadow-lg"
+              >
+                <li
+                  v-for="contact in searchResults"
+                  :key="contact.email"
+                  @click="selectContact(contact)"
+                  class="cursor-pointer p-2 hover:bg-gray-100 rounded"
+                >
+                  {{ contact.first_name }} {{ contact.last_name }} ({{ contact.email }})
+                </li>
+              </ul>
+            </FormItem>
+          </FormField>
+
+          <FormField v-slot="{ componentField }" name="first_name">
+            <FormItem>
+              <FormLabel>First Name</FormLabel>
+              <FormControl>
+                <Input type="text" placeholder="First Name" v-bind="componentField" required />
+              </FormControl>
+              <FormMessage />
+            </FormItem>
+          </FormField>
+
+          <FormField v-slot="{ componentField }" name="last_name">
+            <FormItem>
+              <FormLabel>Last Name</FormLabel>
+              <FormControl>
+                <Input type="text" placeholder="Last Name" v-bind="componentField" required />
+              </FormControl>
+              <FormMessage />
+            </FormItem>
+          </FormField>
+
+          <FormField v-slot="{ componentField }" name="subject">
+            <FormItem>
+              <FormLabel>Subject</FormLabel>
+              <FormControl>
+                <Input type="text" placeholder="Subject" v-bind="componentField" required />
+              </FormControl>
+              <FormMessage />
+            </FormItem>
+          </FormField>
+
+          <FormField v-slot="{ componentField }" name="inbox_id">
+            <FormItem>
+              <FormLabel>Inbox</FormLabel>
+              <FormControl>
+                <Select v-bind="componentField">
+                  <SelectTrigger>
+                    <SelectValue placeholder="Select an inbox" />
+                  </SelectTrigger>
+                  <SelectContent>
+                    <SelectGroup>
+                      <SelectItem
+                        v-for="option in inboxStore.options"
+                        :key="option.value"
+                        :value="option.value"
+                      >
+                        {{ option.label }}
+                      </SelectItem>
+                    </SelectGroup>
+                  </SelectContent>
+                </Select>
+              </FormControl>
+              <FormMessage />
+            </FormItem>
+          </FormField>
+
+          <!-- Set assigned team -->
+          <FormField v-slot="{ componentField }" name="team_id">
+            <FormItem>
+              <FormLabel>Assign team (optional)</FormLabel>
+              <FormControl>
+                <ComboBox
+                  v-bind="componentField"
+                  :items="[{ value: 'none', label: 'None' }, ...teamStore.options]"
+                  placeholder="Search team"
+                  defaultLabel="Assign team"
+                >
+                  <template #item="{ item }">
+                    <div class="flex items-center gap-3 py-2">
+                      <div class="w-7 h-7 flex items-center justify-center">
+                        <span v-if="item.emoji">{{ item.emoji }}</span>
+                        <div
+                          v-else
+                          class="text-primary bg-muted rounded-full w-7 h-7 flex items-center justify-center"
+                        >
+                          <Users size="14" />
+                        </div>
+                      </div>
+                      <span class="text-sm">{{ item.label }}</span>
+                    </div>
+                  </template>
+
+                  <template #selected="{ selected }">
+                    <div class="flex items-center gap-3" v-if="selected">
+                      <div class="w-7 h-7 flex items-center justify-center">
+                        {{ selected?.emoji }}
+                      </div>
+                      <span class="text-sm">{{ selected?.label || 'Select team' }}</span>
+                    </div>
+                  </template>
+                </ComboBox>
+              </FormControl>
+              <FormMessage />
+            </FormItem>
+          </FormField>
+
+          <!-- Set assigned agent -->
+          <FormField v-slot="{ componentField }" name="agent_id">
+            <FormItem>
+              <FormLabel>Assign agent (optional)</FormLabel>
+              <FormControl>
+                <ComboBox
+                  v-bind="componentField"
+                  :items="[{ value: 'none', label: 'None' }, ...uStore.options]"
+                  placeholder="Search agent"
+                  defaultLabel="Assign agent"
+                >
+                  <template #item="{ item }">
+                    <div class="flex items-center gap-3 py-2">
+                      <Avatar class="w-8 h-8">
+                        <AvatarImage
+                          :src="item.value === 'none' ? '/default-avatar.png' : item.avatar_url"
+                          :alt="item.value === 'none' ? 'N' : item.label.slice(0, 2)"
+                        />
+                        <AvatarFallback>
+                          {{ item.value === 'none' ? 'N' : item.label.slice(0, 2).toUpperCase() }}
+                        </AvatarFallback>
+                      </Avatar>
+                      <span class="text-sm">{{ item.label }}</span>
+                    </div>
+                  </template>
+
+                  <template #selected="{ selected }">
+                    <div class="flex items-center gap-3">
+                      <Avatar class="w-7 h-7" v-if="selected">
+                        <AvatarImage
+                          :src="
+                            selected?.value === 'none'
+                              ? '/default-avatar.png'
+                              : selected?.avatar_url
+                          "
+                          :alt="selected?.value === 'none' ? 'N' : selected?.label?.slice(0, 2)"
+                        />
+                        <AvatarFallback>
+                          {{
+                            selected?.value === 'none'
+                              ? 'N'
+                              : selected?.label?.slice(0, 2)?.toUpperCase()
+                          }}
+                        </AvatarFallback>
+                      </Avatar>
+                      <span class="text-sm">{{ selected?.label || 'Assign agent' }}</span>
+                    </div>
+                  </template>
+                </ComboBox>
+              </FormControl>
+              <FormMessage />
+            </FormItem>
+          </FormField>
+
+          <FormField
+            v-slot="{ componentField }"
+            name="content"
+            class="flex-1 min-h-0 flex flex-col"
+          >
+            <FormItem class="flex flex-col flex-1">
+              <FormLabel>Message</FormLabel>
+              <FormControl class="flex-1 min-h-0 flex flex-col">
+                <div class="flex-1 min-h-0 flex flex-col">
+                  <Editor
+                    v-model:htmlContent="componentField.modelValue"
+                    @update:htmlContent="(value) => componentField.onChange(value)"
+                    :placeholder="'Shift + Enter to add new line'"
+                    class="w-full flex-1 overflow-y-auto p-2 min-h-[200px] box"
+                  />
+                </div>
+              </FormControl>
+              <FormMessage />
+            </FormItem>
+          </FormField>
+        </div>
+
+        <DialogFooter class="mt-4 pt-2 border-t shrink-0">
+          <Button type="submit" :disabled="loading" :isLoading="loading"> Submit </Button>
+        </DialogFooter>
+      </form>
+    </DialogContent>
+  </Dialog>
+</template>
+
+<script setup>
+import {
+  Dialog,
+  DialogContent,
+  DialogHeader,
+  DialogTitle,
+  DialogFooter
+} from '@/components/ui/dialog'
+import { Button } from '@/components/ui/button'
+import { Input } from '@/components/ui/input'
+import { useForm } from 'vee-validate'
+import { toTypedSchema } from '@vee-validate/zod'
+import { FormControl, FormField, FormItem, FormLabel, FormMessage } from '@/components/ui/form'
+import { z } from 'zod'
+import { Avatar, AvatarFallback, AvatarImage } from '@/components/ui/avatar'
+import { ref, defineModel, watch } from 'vue'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import { useEmitter } from '@/composables/useEmitter'
+import ComboBox from '@/components/ui/combobox/ComboBox.vue'
+import { handleHTTPError } from '@/utils/http'
+import { useInboxStore } from '@/stores/inbox'
+import { useUsersStore } from '@/stores/users'
+import { useTeamStore } from '@/stores/team'
+import {
+  Select,
+  SelectContent,
+  SelectGroup,
+  SelectItem,
+  SelectTrigger,
+  SelectValue
+} from '@/components/ui/select'
+import Editor from '@/features/conversation/ConversationTextEditor.vue'
+import api from '@/api'
+
+const dialogOpen = defineModel({
+  required: false,
+  default: () => false
+})
+
+const inboxStore = useInboxStore()
+const uStore = useUsersStore()
+const teamStore = useTeamStore()
+const emitter = useEmitter()
+const loading = ref(false)
+const searchResults = ref([])
+const emailQuery = ref('')
+let timeoutId = null
+
+const formSchema = z.object({
+  subject: z.string().min(3, 'Subject must be at least 3 characters'),
+  content: z.string().min(1, 'Message cannot be empty'),
+  inbox_id: z.any().refine((val) => inboxStore.options.some((option) => option.value === val), {
+    message: 'Inbox is required'
+  }),
+  team_id: z.any().optional(),
+  agent_id: z.any().optional(),
+  contact_email: z.string().email('Invalid email address'),
+  first_name: z.string().min(1, 'First name is required'),
+  last_name: z.string().min(1, 'Last name is required')
+})
+
+const form = useForm({
+  validationSchema: toTypedSchema(formSchema),
+  initialValues: {
+    inbox_id: null,
+    team_id: null,
+    agent_id: null,
+    subject: '',
+    content: '',
+    contact_email: '',
+    first_name: '',
+    last_name: ''
+  }
+})
+
+watch(emailQuery, (newVal) => {
+  form.setFieldValue('contact_email', newVal)
+})
+
+const handleSearchContacts = async () => {
+  clearTimeout(timeoutId)
+  timeoutId = setTimeout(async () => {
+    const query = emailQuery.value.trim()
+
+    if (query.length < 3) {
+      searchResults.value.splice(0)
+      return
+    }
+
+    try {
+      const resp = await api.searchContacts({ query })
+      searchResults.value = [...resp.data.data]
+    } catch (error) {
+      emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+        title: 'Error',
+        variant: 'destructive',
+        description: handleHTTPError(error).message
+      })
+      searchResults.value.splice(0)
+    }
+  }, 300)
+}
+
+const selectContact = (contact) => {
+  emailQuery.value = contact.email
+  form.setFieldValue('first_name', contact.first_name)
+  form.setFieldValue('last_name', contact.last_name || '')
+  searchResults.value.splice(0)
+}
+
+const createConversation = form.handleSubmit(async (values) => {
+  loading.value = true
+  try {
+    await api.createConversation(values)
+    dialogOpen.value = false
+    form.resetForm()
+    emailQuery.value = ''
+  } catch (error) {
+    emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+      title: 'Error',
+      variant: 'destructive',
+      description: handleHTTPError(error).message
+    })
+  } finally {
+    loading.value = false
+  }
+})
+</script>

frontend/src/features/conversation/MacroActionsPreview.vue

@@ -1,16 +1,16 @@
 <template>
-  <div class="flex flex-wrap px-2 py-1">
+  <div class="flex flex-wrap">
     <div class="flex flex-wrap gap-2">
       <div
         v-for="action in actions"
         :key="action.type"
-        class="flex items-center bg-white border border-gray-200 rounded shadow-sm transition-all duration-300 ease-in-out hover:shadow-md group"
+        class="flex items-center bg-white border border-gray-200 rounded shadow-sm transition-all duration-300 ease-in-out hover:shadow-md group gap-2 py-1"
       >
-        <div class="flex items-center space-x-2 px-3 py-2">
+        <div class="flex items-center space-x-2 px-2">
           <component
             :is="getIcon(action.type)"
             size="16"
-            class="text-primary group-hover:text-primary"
+            class="text-gray-500 text-primary group-hover:text-primary"
           />
           <Tooltip>
             <TooltipTrigger as-child>
@@ -27,7 +27,7 @@
         </div>
         <button
           @click.stop="onRemove(action)"
-          class="p-2 text-gray-400 hover:text-red-500 focus:outline-none focus:ring-2 focus:ring-red-500 focus:ring-opacity-50 rounded transition-colors duration-300 ease-in-out"
+          class="pr-2 text-gray-400 hover:text-red-500 focus:outline-none focus:ring-2 focus:ring-red-500 focus:ring-opacity-50 rounded transition-colors duration-300 ease-in-out"
           title="Remove action"
         >
           <X size="14" />

frontend/src/features/conversation/ReplyBox.vue

@@ -1,327 +1,202 @@
 <template>
+  <Dialog :open="openAIKeyPrompt" @update:open="openAIKeyPrompt = false">
+    <DialogContent class="sm:max-w-lg">
+      <DialogHeader class="space-y-2">
+        <DialogTitle>Enter OpenAI API Key</DialogTitle>
+        <DialogDescription>
+          OpenAI API key is not set or invalid. Please enter a valid API key to use AI features.
+        </DialogDescription>
+      </DialogHeader>
+      <Form v-slot="{ handleSubmit }" as="" keep-values :validation-schema="formSchema">
+        <form id="apiKeyForm" @submit="handleSubmit($event, updateProvider)">
+          <FormField v-slot="{ componentField }" name="apiKey">
+            <FormItem>
+              <FormLabel>API Key</FormLabel>
+              <FormControl>
+                <Input type="text" placeholder="Enter your API key" v-bind="componentField" />
+              </FormControl>
+              <FormMessage />
+            </FormItem>
+          </FormField>
+        </form>
+        <DialogFooter>
+          <Button
+            type="submit"
+            form="apiKeyForm"
+            :is-loading="isOpenAIKeyUpdating"
+            :disabled="isOpenAIKeyUpdating"
+          >
+            Save
+          </Button>
+        </DialogFooter>
+      </Form>
+    </DialogContent>
+  </Dialog>
+
   <div class="text-foreground bg-background">
     <!-- Fullscreen editor -->
     <Dialog :open="isEditorFullscreen" @update:open="isEditorFullscreen = false">
       <DialogContent
-        class="max-w-[70%] max-h-[70%] h-[90%] w-full bg-card text-card-foreground px-4 py-4"
+        class="max-w-[70%] max-h-[70%] h-[70%] bg-card text-card-foreground p-4 flex flex-col"
         @escapeKeyDown="isEditorFullscreen = false"
-        hide-close-button="true"
+        :hide-close-button="true"
       >
-        <div v-if="isEditorFullscreen" class="h-full flex flex-col">
-          <!-- Message type toggle -->
-          <div class="flex justify-between items-center border-b border-border pb-4">
-            <Tabs v-model="messageType" class="rounded-lg">
-              <TabsList class="bg-muted p-1 rounded-lg">
-                <TabsTrigger
-                  value="reply"
-                  class="px-3 py-1 rounded-lg transition-colors duration-200"
-                  :class="{ 'bg-background text-foreground': messageType === 'reply' }"
-                >
-                  Reply
-                </TabsTrigger>
-                <TabsTrigger
-                  value="private_note"
-                  class="px-3 py-1 rounded-lg transition-colors duration-200"
-                  :class="{ 'bg-background text-foreground': messageType === 'private_note' }"
-                >
-                  Private note
-                </TabsTrigger>
-              </TabsList>
-            </Tabs>
-            <span
-              class="text-muted-foreground hover:text-foreground transition-colors duration-200 cursor-pointer"
-              variant="ghost"
-              @click="isEditorFullscreen = false"
-            >
-              <Minimize2 size="18" />
-            </span>
-          </div>
-
-          <!-- CC and BCC fields -->
-          <div class="space-y-3 p-4 border-b border-border" v-if="messageType === 'reply'">
-            <div class="flex items-center space-x-2">
-              <label class="w-12 text-sm font-medium text-muted-foreground">CC:</label>
-              <Input
-                type="text"
-                placeholder="Email addresses separated by comma"
-                v-model="cc"
-                class="flex-grow px-3 py-2 text-sm border rounded-md focus:ring-2 focus:ring-ring"
-                @blur="validateEmails('cc')"
-              />
-              <Button
-                size="sm"
-                @click="hideBcc"
-                class="text-sm bg-secondary text-secondary-foreground hover:bg-secondary/80"
-              >
-                {{ showBcc ? 'Remove BCC' : 'BCC' }}
-              </Button>
-            </div>
-            <div v-if="showBcc" class="flex items-center space-x-2">
-              <label class="w-12 text-sm font-medium text-muted-foreground">BCC:</label>
-              <Input
-                type="text"
-                placeholder="Email addresses separated by comma"
-                v-model="bcc"
-                class="flex-grow px-3 py-2 text-sm border rounded-md focus:ring-2 focus:ring-ring"
-                @blur="validateEmails('bcc')"
-              />
-            </div>
-          </div>
-
-          <div
-            v-if="emailErrors.length > 0"
-            class="mb-4 px-2 py-1 bg-destructive/10 border border-destructive text-destructive rounded"
-          >
-            <p v-for="error in emailErrors" :key="error" class="text-sm">{{ error }}</p>
-          </div>
-
-          <!-- Main Editor -->
-          <div class="flex-grow overflow-y-auto p-2">
-            <Editor
-              v-model:selectedText="selectedText"
-              v-model:isBold="isBold"
-              v-model:isItalic="isItalic"
-              v-model:htmlContent="htmlContent"
-              v-model:textContent="textContent"
-              :placeholder="editorPlaceholder"
-              :aiPrompts="aiPrompts"
-              @aiPromptSelected="handleAiPromptSelected"
-              :contentToSet="contentToSet"
-              @send="handleSend"
-              v-model:cursorPosition="cursorPosition"
-              :clearContent="clearEditorContent"
-              :setInlineImage="setInlineImage"
-              :insertContent="insertContent"
-              class="h-full"
-            />
-          </div>
-
-          <!-- Macro preview -->
-          <MacroActionsPreview
-            v-if="conversationStore.conversation?.macro?.actions?.length > 0"
-            :actions="conversationStore.conversation.macro.actions"
-            :onRemove="conversationStore.removeMacroAction"
-            class="mt-4"
-          />
-
-          <!-- Attachments preview -->
-          <AttachmentsPreview
-            :attachments="attachments"
-            :uploadingFiles="uploadingFiles"
-            :onDelete="handleOnFileDelete"
-            v-if="attachments.length > 0 || uploadingFiles.length > 0"
-            class="mt-4"
-          />
-
-          <!-- Bottom menu bar -->
-          <ReplyBoxBottomMenuBar
-            class="mt-4  pt-4"
-            :handleFileUpload="handleFileUpload"
-            :handleInlineImageUpload="handleInlineImageUpload"
-            :isBold="isBold"
-            :isItalic="isItalic"
-            @toggleBold="toggleBold"
-            @toggleItalic="toggleItalic"
-            :enableSend="enableSend"
-            :handleSend="handleSend"
-            @emojiSelect="handleEmojiSelect"
-          />
-        </div>
+        <ReplyBoxContent
+          v-if="isEditorFullscreen"
+          :isFullscreen="true"
+          :aiPrompts="aiPrompts"
+          :isSending="isSending"
+          :uploadingFiles="uploadingFiles"
+          :clearEditorContent="clearEditorContent"
+          :htmlContent="htmlContent"
+          :textContent="textContent"
+          :selectedText="selectedText"
+          :isBold="isBold"
+          :isItalic="isItalic"
+          :cursorPosition="cursorPosition"
+          :contentToSet="contentToSet"
+          :cc="cc"
+          :bcc="bcc"
+          :emailErrors="emailErrors"
+          :messageType="messageType"
+          :showBcc="showBcc"
+          @update:htmlContent="htmlContent = $event"
+          @update:textContent="textContent = $event"
+          @update:selectedText="selectedText = $event"
+          @update:isBold="isBold = $event"
+          @update:isItalic="isItalic = $event"
+          @update:cursorPosition="cursorPosition = $event"
+          @toggleFullscreen="isEditorFullscreen = false"
+          @update:messageType="messageType = $event"
+          @update:cc="cc = $event"
+          @update:bcc="bcc = $event"
+          @update:showBcc="showBcc = $event"
+          @updateEmailErrors="emailErrors = $event"
+          @send="processSend"
+          @fileUpload="handleFileUpload"
+          @inlineImageUpload="handleInlineImageUpload"
+          @fileDelete="handleOnFileDelete"
+          @aiPromptSelected="handleAiPromptSelected"
+          class="h-full flex-grow"
+        />
       </DialogContent>
     </Dialog>
 
     <!-- Main Editor non-fullscreen -->
-    <div class="bg-card text-card-foreground box px-2 pt-2 m-2">
-      <div v-if="!isEditorFullscreen" class="">
-        <!-- Message type toggle -->
-        <div class="flex justify-between items-center mb-4">
-          <Tabs v-model="messageType" class="rounded-lg">
-            <TabsList class="bg-muted p-1 rounded-lg">
-              <TabsTrigger
-                value="reply"
-                class="px-3 py-1 rounded-lg transition-colors duration-200"
-                :class="{ 'bg-background text-foreground': messageType === 'reply' }"
-              >
-                Reply
-              </TabsTrigger>
-              <TabsTrigger
-                value="private_note"
-                class="px-3 py-1 rounded-lg transition-colors duration-200"
-                :class="{ 'bg-background text-foreground': messageType === 'private_note' }"
-              >
-                Private note
-              </TabsTrigger>
-            </TabsList>
-          </Tabs>
-          <span
-            class="text-muted-foreground hover:text-foreground transition-colors duration-200 cursor-pointer mr-2"
-            variant="ghost"
-            @click="isEditorFullscreen = true"
-          >
-            <Maximize2 size="15" />
-          </span>
-        </div>
-
-        <div class="space-y-3 mb-4" v-if="messageType === 'reply'">
-          <div class="flex items-center space-x-2">
-            <label class="w-12 text-sm font-medium text-muted-foreground">CC:</label>
-            <Input
-              type="text"
-              placeholder="Email addresses separated by comma"
-              v-model="cc"
-              class="flex-grow px-3 py-2 text-sm border rounded-md focus:ring-2 focus:ring-ring"
-              @blur="validateEmails('cc')"
-            />
-            <Button
-              size="sm"
-              @click="hideBcc"
-              class="text-sm bg-secondary text-secondary-foreground hover:bg-secondary/80"
-            >
-              {{ showBcc ? 'Remove BCC' : 'BCC' }}
-            </Button>
-          </div>
-          <div v-if="showBcc" class="flex items-center space-x-2">
-            <label class="w-12 text-sm font-medium text-muted-foreground">BCC:</label>
-            <Input
-              type="text"
-              placeholder="Email addresses separated by comma"
-              v-model="bcc"
-              class="flex-grow px-3 py-2 text-sm border rounded-md focus:ring-2 focus:ring-ring"
-              @blur="validateEmails('bcc')"
-            />
-          </div>
-        </div>
-
-        <div
-          v-if="emailErrors.length > 0"
-          class="mb-4 px-2 py-1 bg-destructive/10 border border-destructive text-destructive rounded"
-        >
-          <p v-for="error in emailErrors" :key="error" class="text-sm">{{ error }}</p>
-        </div>
-
-        <!-- Main Editor -->
-        <Editor
-          v-model:selectedText="selectedText"
-          v-model:isBold="isBold"
-          v-model:isItalic="isItalic"
-          v-model:htmlContent="htmlContent"
-          v-model:textContent="textContent"
-          :placeholder="editorPlaceholder"
-          :aiPrompts="aiPrompts"
-          @aiPromptSelected="handleAiPromptSelected"
-          :contentToSet="contentToSet"
-          @send="handleSend"
-          v-model:cursorPosition="cursorPosition"
-          :clearContent="clearEditorContent"
-          :setInlineImage="setInlineImage"
-          :insertContent="insertContent"
-        />
-
-        <!-- Macro preview -->
-        <MacroActionsPreview
-          v-if="conversationStore.conversation?.macro?.actions?.length > 0"
-          :actions="conversationStore.conversation.macro.actions"
-          :onRemove="conversationStore.removeMacroAction"
-        />
-
-        <!-- Attachments preview -->
-        <AttachmentsPreview
-          :attachments="attachments"
-          :uploadingFiles="uploadingFiles"
-          :onDelete="handleOnFileDelete"
-          v-if="attachments.length > 0 || uploadingFiles.length > 0"
-          class="mt-4"
-        />
-
-        <!-- Bottom menu bar -->
-        <ReplyBoxBottomMenuBar
-          class="mt-1"
-          :handleFileUpload="handleFileUpload"
-          :handleInlineImageUpload="handleInlineImageUpload"
-          :isBold="isBold"
-          :isItalic="isItalic"
-          @toggleBold="toggleBold"
-          @toggleItalic="toggleItalic"
-          :enableSend="enableSend"
-          :handleSend="handleSend"
-          @emojiSelect="handleEmojiSelect"
-        />
-      </div>
+    <div
+      class="bg-card text-card-foreground box m-2 px-2 pt-2 flex flex-col"
+      v-if="!isEditorFullscreen"
+    >
+      <ReplyBoxContent
+        :isFullscreen="false"
+        :aiPrompts="aiPrompts"
+        :isSending="isSending"
+        :uploadingFiles="uploadingFiles"
+        :clearEditorContent="clearEditorContent"
+        :htmlContent="htmlContent"
+        :textContent="textContent"
+        :selectedText="selectedText"
+        :isBold="isBold"
+        :isItalic="isItalic"
+        :cursorPosition="cursorPosition"
+        :contentToSet="contentToSet"
+        :cc="cc"
+        :bcc="bcc"
+        :emailErrors="emailErrors"
+        :messageType="messageType"
+        :showBcc="showBcc"
+        @update:htmlContent="htmlContent = $event"
+        @update:textContent="textContent = $event"
+        @update:selectedText="selectedText = $event"
+        @update:isBold="isBold = $event"
+        @update:isItalic="isItalic = $event"
+        @update:cursorPosition="cursorPosition = $event"
+        @toggleFullscreen="isEditorFullscreen = true"
+        @update:messageType="messageType = $event"
+        @update:cc="cc = $event"
+        @update:bcc="bcc = $event"
+        @update:showBcc="showBcc = $event"
+        @updateEmailErrors="emailErrors = $event"
+        @send="processSend"
+        @fileUpload="handleFileUpload"
+        @inlineImageUpload="handleInlineImageUpload"
+        @fileDelete="handleOnFileDelete"
+        @aiPromptSelected="handleAiPromptSelected"
+      />
     </div>
   </div>
 </template>
 
 <script setup>
-import { ref, onMounted, computed, nextTick, watch } from 'vue'
+import { ref, onMounted, nextTick, watch, computed } from 'vue'
 import { transformImageSrcToCID } from '@/utils/strings'
 import { handleHTTPError } from '@/utils/http'
 import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
-import { Maximize2, Minimize2 } from 'lucide-vue-next'
+import { useUserStore } from '@/stores/user'
 import api from '@/api'
 
-import Editor from './ConversationTextEditor.vue'
 import { useConversationStore } from '@/stores/conversation'
-import { Input } from '@/components/ui/input'
 import { Button } from '@/components/ui/button'
-import { Dialog, DialogContent } from '@/components/ui/dialog'
-import { Tabs, TabsList, TabsTrigger } from '@/components/ui/tabs'
+import {
+  Dialog,
+  DialogContent,
+  DialogDescription,
+  DialogFooter,
+  DialogHeader,
+  DialogTitle
+} from '@/components/ui/dialog'
+import { Input } from '@/components/ui/input'
 import { useEmitter } from '@/composables/useEmitter'
-import AttachmentsPreview from '@/features/conversation/message/attachment/AttachmentsPreview.vue'
-import MacroActionsPreview from '@/features/conversation/MacroActionsPreview.vue'
-import ReplyBoxBottomMenuBar from '@/features/conversation/ReplyBoxMenuBar.vue'
+import ReplyBoxContent from '@/features/conversation/ReplyBoxContent.vue'
+import {
+  Form,
+  FormField,
+  FormItem,
+  FormLabel,
+  FormControl,
+  FormMessage
+} from '@/components/ui/form'
+import { toTypedSchema } from '@vee-validate/zod'
+import * as z from 'zod'
+
+const formSchema = toTypedSchema(
+  z.object({
+    apiKey: z.string().min(1, 'API key is required')
+  })
+)
 
 const conversationStore = useConversationStore()
 const emitter = useEmitter()
-const insertContent = ref(null)
-const setInlineImage = ref(null)
+const userStore = useUserStore()
+const openAIKeyPrompt = ref(false)
+const isOpenAIKeyUpdating = ref(false)
+
+// Shared state between the two editor components.
 const clearEditorContent = ref(false)
 const isEditorFullscreen = ref(false)
-const cursorPosition = ref(0)
-const selectedText = ref('')
-const htmlContent = ref('')
-const textContent = ref('')
-const contentToSet = ref('')
-const isBold = ref(false)
-const isItalic = ref(false)
+const isSending = ref(false)
 const messageType = ref('reply')
-const showBcc = ref(false)
 const cc = ref('')
 const bcc = ref('')
+const showBcc = ref(false)
 const emailErrors = ref([])
 const aiPrompts = ref([])
 const uploadingFiles = ref([])
-const editorPlaceholder = 'Press Enter to add a new line; Press Ctrl + Enter to send.'
+const htmlContent = ref('')
+const textContent = ref('')
+const selectedText = ref('')
+const isBold = ref(false)
+const isItalic = ref(false)
+const cursorPosition = ref(0)
+const contentToSet = ref('')
 
 onMounted(async () => {
   await fetchAiPrompts()
 })
 
-const hideBcc = () => {
-  showBcc.value = !showBcc.value
-}
-
-watch(
-  () => conversationStore.currentCC,
-  (newVal) => {
-    cc.value = newVal?.join(', ') || ''
-  },
-  { deep: true, immediate: true }
-)
-
-watch(
-  () => conversationStore.currentBCC,
-  (newVal) => {
-    const newBcc = newVal?.join(', ') || ''
-    bcc.value = newBcc
-    if (newBcc.length == 0) {
-      showBcc.value = false
-    } else {
-      showBcc.value = true
-    }
-  },
-  { deep: true, immediate: true }
-)
-
+/**
+ * Fetches AI prompts from the server.
+ */
 const fetchAiPrompts = async () => {
   try {
     const resp = await api.getAiPrompts()
@@ -335,14 +210,27 @@ const fetchAiPrompts = async () => {
   }
 }
 
+/**
+ * Handles the AI prompt selection event.
+ * Sends the selected prompt key and the current text content to the server for completion.
+ * Sets the response as the new content in the editor.
+ * @param {String} key - The key of the selected AI prompt
+ */
 const handleAiPromptSelected = async (key) => {
   try {
     const resp = await api.aiCompletion({
       prompt_key: key,
-      content: selectedText.value
+      content: textContent.value
+    })
+    contentToSet.value = JSON.stringify({
+      content: resp.data.data.replace(/\n/g, '<br>'),
+      timestamp: Date.now()
     })
-    contentToSet.value = resp.data.data.replace(/\n/g, '<br>')
   } catch (error) {
+    // Check if user needs to enter OpenAI API key and has permission to do so.
+    if (error.response?.status === 400 && userStore.can('ai:manage')) {
+      openAIKeyPrompt.value = true
+    }
     emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
       title: 'Error',
       variant: 'destructive',
@@ -351,33 +239,35 @@ const handleAiPromptSelected = async (key) => {
   }
 }
 
-const toggleBold = () => {
-  isBold.value = !isBold.value
+/**
+ * updateProvider updates the OpenAI API key.
+ * @param {Object} values - The form values containing the API key
+ */
+const updateProvider = async (values) => {
+  try {
+    isOpenAIKeyUpdating.value = true
+    await api.updateAIProvider({ api_key: values.apiKey, provider: 'openai' })
+    openAIKeyPrompt.value = false
+    emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+      title: 'Success',
+      description: 'API key saved successfully.'
+    })
+  } catch (error) {
+    emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+      title: 'Error',
+      variant: 'destructive',
+      description: handleHTTPError(error).message
+    })
+  } finally {
+    isOpenAIKeyUpdating.value = false
+  }
 }
 
-const toggleItalic = () => {
-  isItalic.value = !isItalic.value
-}
-
-const attachments = computed(() => {
-  return conversationStore.conversation.mediaFiles.filter(
-    (upload) => upload.disposition === 'attachment'
-  )
-})
-
-const enableSend = computed(() => {
-  return (
-    (textContent.value.trim().length > 0 ||
-      conversationStore.conversation?.macro?.actions?.length > 0) &&
-    emailErrors.value.length === 0 &&
-    !uploadingFiles.value.length
-  )
-})
-
-const hasTextContent = computed(() => {
-  return textContent.value.trim().length > 0
-})
-
+/**
+ * Handles the file upload process when files are selected.
+ * Uploads each file to the server and adds them to the conversation's mediaFiles.
+ * @param {Event} event - The file input change event containing selected files
+ */
 const handleFileUpload = (event) => {
   const files = Array.from(event.target.files)
   uploadingFiles.value = files
@@ -404,6 +294,7 @@ const handleFileUpload = (event) => {
   }
 }
 
+// Inline image upload is not supported yet.
 const handleInlineImageUpload = (event) => {
   for (const file of event.target.files) {
     api
@@ -413,12 +304,13 @@ const handleInlineImageUpload = (event) => {
         linked_model: 'messages'
       })
       .then((resp) => {
-        setInlineImage.value = {
+        const imageData = {
           src: resp.data.data.url,
           alt: resp.data.data.filename,
           title: resp.data.data.uuid
         }
         conversationStore.conversation.mediaFiles.push(resp.data.data)
+        return imageData
       })
       .catch((error) => {
         emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
@@ -430,42 +322,24 @@ const handleInlineImageUpload = (event) => {
   }
 }
 
-const validateEmails = (field) => {
-  const emails = field === 'cc' ? cc.value : bcc.value
-  const emailList = emails
-    .split(',')
-    .map((e) => e.trim())
-    .filter((e) => e !== '')
-  const emailRegex = /^[^\s@]+@[^\s@]+\.[^\s@]+$/
-  const invalidEmails = emailList.filter((email) => !emailRegex.test(email))
-
-  // Remove any existing errors for this field
-  emailErrors.value = emailErrors.value.filter(
-    (error) => !error.startsWith(`Invalid email(s) in ${field.toUpperCase()}`)
-  )
-
-  // Add new error if there are invalid emails
-  if (invalidEmails.length > 0) {
-    emailErrors.value.push(
-      `Invalid email(s) in ${field.toUpperCase()}: ${invalidEmails.join(', ')}`
-    )
-  }
-}
-
-const handleSend = async () => {
-  if (emailErrors.value.length > 0) {
-    emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
-      title: 'Error',
-      variant: 'destructive',
-      description: 'Please correct the email errors before sending.'
-    })
-    return
-  }
+/**
+ * Returns true if the editor has text content.
+ */
+const hasTextContent = computed(() => {
+  return textContent.value.trim().length > 0
+})
 
+/**
+ * Processes the send action.
+ */
+const processSend = async () => {
+  let hasAPIErrored = false
   isEditorFullscreen.value = false
   try {
+    isSending.value = true
+
     // Send message if there is text content in the editor.
-    if (hasTextContent.value) {
+    if (hasTextContent.value > 0) {
       // Replace inline image url with cid.
       const message = transformImageSrcToCID(htmlContent.value)
 
@@ -493,7 +367,7 @@ const handleSend = async () => {
           .split(',')
           .map((email) => email.trim())
           .filter((email) => email),
-        bcc: showBcc.value
+        bcc: bcc.value
           ? bcc.value
               .split(',')
               .map((email) => email.trim())
@@ -502,56 +376,101 @@ const handleSend = async () => {
       })
     }
 
-    // Apply macro if it exists.
+    // Apply macro actions if any.
+    // For macros errors just show toast and clear the editor, as most likely it's the permission error.
     if (conversationStore.conversation?.macro?.actions?.length > 0) {
-      await api.applyMacro(
-        conversationStore.current.uuid,
-        conversationStore.conversation.macro.id,
-        conversationStore.conversation.macro.actions
-      )
+      try {
+        await api.applyMacro(
+          conversationStore.current.uuid,
+          conversationStore.conversation.macro.id,
+          conversationStore.conversation.macro.actions
+        )
+      } catch (error) {
+        emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+          title: 'Error',
+          variant: 'destructive',
+          description: handleHTTPError(error).message
+        })
+      }
     }
+
   } catch (error) {
+    hasAPIErrored = true
     emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
       title: 'Error',
       variant: 'destructive',
       description: handleHTTPError(error).message
     })
   } finally {
-    clearEditorContent.value = true
-    conversationStore.resetMacro()
-    conversationStore.resetMediaFiles()
-    emailErrors.value = []
-    nextTick(() => {
-      clearEditorContent.value = false
-    })
+    // If API has NOT errored clear state.
+    if (hasAPIErrored === false) {
+      // Clear editor.
+      clearEditorContent.value = true
+
+      // Clear macro.
+      conversationStore.resetMacro()
+
+      // Clear media files.
+      conversationStore.resetMediaFiles()
+
+      // Clear any email errors.
+      emailErrors.value = []
+
+      nextTick(() => {
+        clearEditorContent.value = false
+      })
+    }
+    isSending.value = false
   }
+  // Update assignee last seen timestamp.
   api.updateAssigneeLastSeen(conversationStore.current.uuid)
 }
 
+/**
+ * Handles the file delete event.
+ * Removes the file from the conversation's mediaFiles.
+ * @param {String} uuid - The UUID of the file to delete
+ */
 const handleOnFileDelete = (uuid) => {
   conversationStore.conversation.mediaFiles = conversationStore.conversation.mediaFiles.filter(
     (item) => item.uuid !== uuid
   )
 }
 
-const handleEmojiSelect = (emoji) => {
-  insertContent.value = undefined
-  // Force reactivity so the user can select the same emoji multiple times
-  nextTick(() => (insertContent.value = emoji))
-}
-
-// Watch for changes in macro content and update editor content.
+/**
+ * Watches for changes in the conversation's macro id and update message content.
+ */
 watch(
-  () => conversationStore.conversation.macro,
+  () => conversationStore.conversation.macro.id,
   () => {
-    // hack: Quill editor adds <p><br></p> replace with <p></p>
-    if (conversationStore.conversation?.macro?.message_content) {
-      contentToSet.value = conversationStore.conversation.macro.message_content.replace(
-        /<p><br><\/p>/g,
-        '<p></p>'
-      )
-    }
+    // Setting timestamp, so the same macro can be set again.
+    contentToSet.value = JSON.stringify({
+      content: conversationStore.conversation.macro.message_content,
+      timestamp: Date.now()
+    })
   },
   { deep: true }
 )
+
+// Initialize cc and bcc from conversation store
+watch(
+  () => conversationStore.currentCC,
+  (newVal) => {
+    cc.value = newVal?.join(', ') || ''
+  },
+  { deep: true, immediate: true }
+)
+
+watch(
+  () => conversationStore.currentBCC,
+  (newVal) => {
+    const newBcc = newVal?.join(', ') || ''
+    bcc.value = newBcc
+    // Only show BCC field if it has content
+    if (newBcc.length > 0) {
+      showBcc.value = true
+    }
+  },
+  { deep: true, immediate: true }
+)
 </script>

frontend/src/features/conversation/ReplyBoxContent.vue

@@ -0,0 +1,307 @@
+<template>
+  <!-- Set fixed width only when not in fullscreen. -->
+  <div class="flex flex-col h-full" :class="{ 'max-h-[600px]': !isFullscreen }">
+    <!-- Message type toggle -->
+    <div
+      class="flex justify-between items-center"
+      :class="{ 'mb-4': !isFullscreen, 'border-b border-border pb-4': isFullscreen }"
+    >
+      <Tabs v-model="messageType" class="rounded-lg">
+        <TabsList class="bg-muted p-1 rounded-lg">
+          <TabsTrigger
+            value="reply"
+            class="px-3 py-1 rounded-lg transition-colors duration-200"
+            :class="{ 'bg-background text-foreground': messageType === 'reply' }"
+          >
+            Reply
+          </TabsTrigger>
+          <TabsTrigger
+            value="private_note"
+            class="px-3 py-1 rounded-lg transition-colors duration-200"
+            :class="{ 'bg-background text-foreground': messageType === 'private_note' }"
+          >
+            Private note
+          </TabsTrigger>
+        </TabsList>
+      </Tabs>
+      <span
+        class="text-muted-foreground hover:text-foreground transition-colors duration-200 cursor-pointer"
+        variant="ghost"
+        @click="toggleFullscreen"
+      >
+        <component
+          :is="isFullscreen ? Minimize2 : Maximize2"
+          :size="isFullscreen ? '18' : '15'"
+          :class="{ 'mr-2': !isFullscreen }"
+        />
+      </span>
+    </div>
+
+    <!-- CC and BCC fields -->
+    <div
+      :class="['space-y-3', isFullscreen ? 'p-4 border-b border-border' : 'mb-4']"
+      v-if="messageType === 'reply'"
+    >
+      <div class="flex items-center space-x-2">
+        <label class="w-12 text-sm font-medium text-muted-foreground">CC:</label>
+        <Input
+          type="text"
+          placeholder="Email addresses separated by comma"
+          v-model="cc"
+          class="flex-grow px-3 py-2 text-sm border rounded-md focus:ring-2 focus:ring-ring"
+          @blur="validateEmails('cc')"
+        />
+        <Button
+          size="sm"
+          @click="toggleBcc"
+          class="text-sm bg-secondary text-secondary-foreground hover:bg-secondary/80"
+        >
+          {{ showBcc ? 'Remove BCC' : 'BCC' }}
+        </Button>
+      </div>
+      <div v-if="showBcc" class="flex items-center space-x-2">
+        <label class="w-12 text-sm font-medium text-muted-foreground">BCC:</label>
+        <Input
+          type="text"
+          placeholder="Email addresses separated by comma"
+          v-model="bcc"
+          class="flex-grow px-3 py-2 text-sm border rounded-md focus:ring-2 focus:ring-ring"
+          @blur="validateEmails('bcc')"
+        />
+      </div>
+    </div>
+
+    <!-- CC and BCC field validation errors -->
+    <div
+      v-if="emailErrors.length > 0"
+      class="mb-4 px-2 py-1 bg-destructive/10 border border-destructive text-destructive rounded"
+    >
+      <p v-for="error in emailErrors" :key="error" class="text-sm">{{ error }}</p>
+    </div>
+
+    <!-- Main tiptap editor -->
+    <div class="flex-grow flex flex-col overflow-hidden">
+      <Editor
+        v-model:selectedText="selectedText"
+        v-model:isBold="isBold"
+        v-model:isItalic="isItalic"
+        v-model:htmlContent="htmlContent"
+        v-model:textContent="textContent"
+        v-model:cursorPosition="cursorPosition"
+        :placeholder="editorPlaceholder"
+        :aiPrompts="aiPrompts"
+        @aiPromptSelected="handleAiPromptSelected"
+        :contentToSet="contentToSet"
+        @send="handleSend"
+        :clearContent="clearEditorContent"
+        :setInlineImage="setInlineImage"
+        :insertContent="insertContent"
+      />
+    </div>
+
+    <!-- Macro preview -->
+    <MacroActionsPreview
+      v-if="conversationStore.conversation?.macro?.actions?.length > 0"
+      :actions="conversationStore.conversation.macro.actions"
+      :onRemove="conversationStore.removeMacroAction"
+      class="mt-2"
+    />
+
+    <!-- Attachments preview -->
+    <AttachmentsPreview
+      :attachments="attachments"
+      :uploadingFiles="uploadingFiles"
+      :onDelete="handleOnFileDelete"
+      v-if="attachments.length > 0 || uploadingFiles.length > 0"
+      class="mt-2"
+    />
+
+    <!-- Editor menu bar with send button -->
+    <ReplyBoxMenuBar
+      class="mt-1 shrink-0"
+      :handleFileUpload="handleFileUpload"
+      :handleInlineImageUpload="handleInlineImageUpload"
+      :isBold="isBold"
+      :isItalic="isItalic"
+      :isSending="isSending"
+      @toggleBold="toggleBold"
+      @toggleItalic="toggleItalic"
+      :enableSend="enableSend"
+      :handleSend="handleSend"
+      @emojiSelect="handleEmojiSelect"
+    />
+  </div>
+</template>
+
+<script setup>
+import { ref, computed, nextTick } from 'vue'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import { Maximize2, Minimize2 } from 'lucide-vue-next'
+import Editor from './ConversationTextEditor.vue'
+import { useConversationStore } from '@/stores/conversation'
+import { Input } from '@/components/ui/input'
+import { Button } from '@/components/ui/button'
+import { Tabs, TabsList, TabsTrigger } from '@/components/ui/tabs'
+import { useEmitter } from '@/composables/useEmitter'
+import AttachmentsPreview from '@/features/conversation/message/attachment/AttachmentsPreview.vue'
+import MacroActionsPreview from '@/features/conversation/MacroActionsPreview.vue'
+import ReplyBoxMenuBar from '@/features/conversation/ReplyBoxMenuBar.vue'
+
+// Define models for two-way binding
+const messageType = defineModel('messageType', { default: 'reply' })
+const cc = defineModel('cc', { default: '' })
+const bcc = defineModel('bcc', { default: '' })
+const showBcc = defineModel('showBcc', { default: false })
+const emailErrors = defineModel('emailErrors', { default: () => [] })
+const htmlContent = defineModel('htmlContent', { default: '' })
+const textContent = defineModel('textContent', { default: '' })
+const selectedText = defineModel('selectedText', { default: '' })
+const isBold = defineModel('isBold', { default: false })
+const isItalic = defineModel('isItalic', { default: false })
+const cursorPosition = defineModel('cursorPosition', { default: 0 })
+
+const props = defineProps({
+  isFullscreen: {
+    type: Boolean,
+    default: false
+  },
+  aiPrompts: {
+    type: Array,
+    required: true
+  },
+  isSending: {
+    type: Boolean,
+    required: true
+  },
+  uploadingFiles: {
+    type: Array,
+    required: true
+  },
+  clearEditorContent: {
+    type: Boolean,
+    required: true
+  },
+  contentToSet: {
+    type: String,
+    default: null
+  }
+})
+
+const emit = defineEmits([
+  'toggleFullscreen',
+  'send',
+  'fileUpload',
+  'inlineImageUpload',
+  'fileDelete',
+  'aiPromptSelected'
+])
+
+const conversationStore = useConversationStore()
+const emitter = useEmitter()
+
+const insertContent = ref(null)
+const setInlineImage = ref(null)
+const editorPlaceholder =
+  'Shift + Enter to add a new line. Cmd + Enter to send. Cmd + K to open command bar.'
+
+const toggleBcc = async () => {
+  showBcc.value = !showBcc.value
+  await nextTick()
+  // If hiding BCC field, clear the content
+  if (!showBcc.value) {
+    bcc.value = ''
+  }
+}
+
+const toggleFullscreen = () => {
+  emit('toggleFullscreen')
+}
+
+const toggleBold = () => {
+  isBold.value = !isBold.value
+}
+
+const toggleItalic = () => {
+  isItalic.value = !isItalic.value
+}
+
+const attachments = computed(() => {
+  return conversationStore.conversation.mediaFiles.filter(
+    (upload) => upload.disposition === 'attachment'
+  )
+})
+
+const enableSend = computed(() => {
+  return (
+    (textContent.value.trim().length > 0 ||
+      conversationStore.conversation?.macro?.actions?.length > 0) &&
+    emailErrors.value.length === 0 &&
+    !props.uploadingFiles.length
+  )
+})
+
+/**
+ * Validate email addresses in the CC and BCC fields
+ * @param {string} field - 'cc' or 'bcc'
+ */
+const validateEmails = (field) => {
+  const emails = field === 'cc' ? cc.value : bcc.value
+  const emailList = emails
+    .split(',')
+    .map((e) => e.trim())
+    .filter((e) => e !== '')
+  const emailRegex = /^[^\s@]+@[^\s@]+\.[^\s@]+$/
+  const invalidEmails = emailList.filter((email) => !emailRegex.test(email))
+
+  // Remove any existing errors for this field
+  emailErrors.value = emailErrors.value.filter(
+    (error) => !error.startsWith(`Invalid email(s) in ${field.toUpperCase()}`)
+  )
+
+  // Add new error if there are invalid emails
+  if (invalidEmails.length > 0) {
+    emailErrors.value.push(
+      `Invalid email(s) in ${field.toUpperCase()}: ${invalidEmails.join(', ')}`
+    )
+  }
+}
+
+/**
+ * Send the reply or private note
+ */
+const handleSend = async () => {
+  validateEmails('cc')
+  validateEmails('bcc')
+  if (emailErrors.value.length > 0) {
+    emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+      title: 'Error',
+      variant: 'destructive',
+      description: 'Please correct the email errors before sending.'
+    })
+    return
+  }
+  emit('send')
+}
+
+const handleFileUpload = (event) => {
+  emit('fileUpload', event)
+}
+
+const handleInlineImageUpload = (event) => {
+  emit('inlineImageUpload', event)
+}
+
+const handleOnFileDelete = (uuid) => {
+  emit('fileDelete', uuid)
+}
+
+const handleEmojiSelect = (emoji) => {
+  insertContent.value = undefined
+  // Force reactivity so the user can select the same emoji multiple times
+  nextTick(() => (insertContent.value = emoji))
+}
+
+const handleAiPromptSelected = (key) => {
+  emit('aiPromptSelected', key)
+}
+</script>

frontend/src/features/conversation/ReplyBoxMenuBar.vue

@@ -35,7 +35,9 @@
         <Smile class="h-4 w-4" />
       </Toggle>
     </div>
-    <Button class="h-8 w-6 px-8" @click="handleSend" :disabled="!enableSend">Send</Button>
+    <Button class="h-8 w-6 px-8" @click="handleSend" :disabled="!enableSend" :isLoading="isSending"
+      >Send</Button
+    >
   </div>
 </template>
 
@@ -52,11 +54,11 @@ const attachmentInput = ref(null)
 const inlineImageInput = ref(null)
 const isEmojiPickerVisible = ref(false)
 const emojiPickerRef = ref(null)
-const emit = defineEmits(['toggleBold', 'toggleItalic', 'emojiSelect'])
+const emit = defineEmits(['emojiSelect'])
 
+// Using defineProps for props that don't need two-way binding
 defineProps({
-  isBold: Boolean,
-  isItalic: Boolean,
+  isSending: Boolean,
   enableSend: Boolean,
   handleSend: Function,
   handleFileUpload: Function,
@@ -68,7 +70,11 @@ onClickOutside(emojiPickerRef, () => {
 })
 
 const triggerFileUpload = () => {
-  attachmentInput.value.click()
+  if (attachmentInput.value) {
+    // Clear the value to allow the same file to be uploaded again.
+    attachmentInput.value.value = ''
+    attachmentInput.value.click()
+  }
 }
 
 const toggleEmojiPicker = () => {

frontend/src/features/conversation/list/ConversationList.vue

@@ -1,16 +1,15 @@
 <template>
   <div class="h-screen flex flex-col">
     <!-- Header -->
-    <header class="border-b">
-      <div class="flex items-center space-x-4 p-2">
-        <SidebarTrigger class="h-4 w-4" />
-        <span class="text-xl font-semibold text-gray-800">{{ title }}</span>
-      </div>
-    </header>
+    <div class="flex items-center space-x-4 px-2 h-12 border-b shrink-0">
+      <SidebarTrigger class="h-4 w-4" />
+      <span class="text-xl font-semibold text-gray-800">{{ title }}</span>
+    </div>
 
     <!-- Filters -->
-    <div class="bg-white px-2 py-2 flex justify-between items-center">
-      <DropdownMenu>
+    <div class="bg-white p-2 flex justify-between items-center">
+      <!-- Status dropdown-menu, hidden when a view is selected as views are pre-filtered -->
+      <DropdownMenu v-if="!route.params.viewID">
         <DropdownMenuTrigger asChild>
           <Button variant="ghost" class="w-30">
             <div>
@@ -30,6 +29,9 @@
           </DropdownMenuItem>
         </DropdownMenuContent>
       </DropdownMenu>
+      <div v-else></div>
+
+      <!-- Sort dropdown-menu -->
       <DropdownMenu>
         <DropdownMenuTrigger asChild>
           <Button variant="ghost" class="w-30">
@@ -107,7 +109,7 @@
 
         <!-- Loading Skeleton -->
         <div v-if="isLoading" key="loading" class="space-y-4">
-          <ConversationListItemSkeleton v-for="index in 10" :key="index" />
+          <ConversationListItemSkeleton v-for="index in 5" :key="index" />
         </div>
       </TransitionGroup>
 
@@ -126,7 +128,12 @@
           <Loader2 v-if="isLoading" class="mr-2 h-4 w-4 animate-spin" />
           {{ isLoading ? 'Loading...' : 'Load more' }}
         </Button>
-        <p v-else class="text-sm text-gray-500">All conversations loaded</p>
+        <p
+          class="text-sm text-gray-500"
+          v-else-if="conversationStore.conversationsList.length > 10"
+        >
+          All conversations loaded
+        </p>
       </div>
     </div>
   </div>

frontend/src/features/conversation/list/ConversationListItem.vue

@@ -39,10 +39,14 @@
 
         <!-- Message preview and unread count -->
         <div class="flex items-start justify-between gap-2">
-          <p class="text-sm text-gray-600 line-clamp-2 flex-1">
-            <Reply class="inline-block w-4 h-4 mr-1.5 text-green-600 flex-shrink-0" />
+          <div class="text-sm text-gray-600 flex items-center gap-1.5 flex-1 break-all">
+            <Reply
+              class="text-green-600 flex-shrink-0"
+              size="15"
+              v-if="conversation.last_message_sender === 'agent'"
+            />
             {{ trimmedLastMessage }}
-          </p>
+          </div>
           <div
             v-if="conversation.unread_message_count > 0"
             class="flex items-center justify-center w-6 h-6 bg-green-600 text-white text-xs font-medium rounded-full"
@@ -53,16 +57,18 @@
 
         <div class="flex items-center mt-2 space-x-2">
           <SlaBadge
+            v-if="conversation.first_response_due_at"
             :dueAt="conversation.first_response_due_at"
             :actualAt="conversation.first_reply_at"
             :label="'FRD'"
-            :showSLAMet="false"
+            :showExtra="false"
           />
           <SlaBadge
+            v-if="conversation.resolution_due_at"
             :dueAt="conversation.resolution_due_at"
             :actualAt="conversation.resolved_at"
             :label="'RD'"
-            :showSLAMet="false"
+            :showExtra="false"
           />
         </div>
       </div>

frontend/src/features/conversation/message/AgentMessageBubble.vue

@@ -19,18 +19,22 @@
         }"
       >
         <!-- Message Content -->
-        <div v-html="messageContent" :class="{ 'mb-3': message.attachments.length > 0 }"></div>
+        <div
+          v-dompurify-html="messageContent"
+          class="whitespace-pre-wrap break-words overflow-wrap-anywhere native-html" 
+          :class="{ 'mb-3': message.attachments.length > 0 }"
+        />
 
         <!-- Attachments -->
         <MessageAttachmentPreview :attachments="nonInlineAttachments" />
 
         <!-- Spinner for Pending Messages -->
-        <Spinner v-if="message.status === 'pending'" size="w-4 h-4" class="mt-2" />
+        <Spinner v-if="message.status === 'pending'" size="w-4 h-4" />
 
         <!-- Icons -->
         <div class="flex items-center space-x-2 mt-2">
           <Lock :size="10" v-if="isPrivateMessage" class="text-muted-foreground" />
-          <CheckCheck :size="14" v-if="showCheckCheck" class="text-green-500" />
+          <Check :size="14" v-if="showCheckCheck" class="text-green-500" />
           <RotateCcw
             size="10"
             @click="retryMessage(message)"
@@ -69,7 +73,7 @@
 import { computed } from 'vue'
 import { format } from 'date-fns'
 import { useConversationStore } from '@/stores/conversation'
-import { Lock, RotateCcw, CheckCheck } from 'lucide-vue-next'
+import { Lock, RotateCcw, Check } from 'lucide-vue-next'
 import { revertCIDToImageSrc } from '@/utils/strings'
 import { Tooltip, TooltipContent, TooltipTrigger } from '@/components/ui/tooltip'
 import { Spinner } from '@/components/ui/spinner'
@@ -125,3 +129,9 @@ const retryMessage = (msg) => {
   api.retryMessage(convStore.current.uuid, msg.uuid)
 }
 </script>
+
+<style scoped>
+.overflow-wrap-anywhere {
+  overflow-wrap: anywhere;
+}
+</style>

frontend/src/features/conversation/message/ContactMessageBubble.vue

@@ -29,7 +29,7 @@
         <Letter
           :html="sanitizedMessageContent"
           :allowedSchemas="['cid', 'https', 'http']"
-          class="mb-1"
+          class="mb-1 native-html"
           :class="{ 'mb-3': message.attachments.length > 0 }"
         />
 

frontend/src/features/conversation/message/MessageList.vue

@@ -1,7 +1,7 @@
 <template>
   <div class="flex flex-col relative h-full">
     <div ref="threadEl" class="flex-1 overflow-y-auto" @scroll="handleScroll">
-      <div class="min-h-full pb-20 px-4">
+      <div class="min-h-full px-4 pb-10">
         <div
           class="text-center mt-3"
           v-if="
@@ -20,16 +20,16 @@
           </Button>
         </div>
 
-        <TransitionGroup
-          enter-active-class="animate-slide-in"
-          tag="div"
-          class="space-y-4"
-          v-if="!conversationStore.messages.loading"
-        >
+        <MessagesSkeleton :count="10" v-if="conversationStore.messages.loading" />
+
+        <TransitionGroup v-else enter-active-class="animate-slide-in" tag="div" class="space-y-4">
           <div
-            v-for="message in conversationStore.conversationMessages"
+            v-for="(message, index) in conversationStore.conversationMessages"
             :key="message.uuid"
-            :class="message.type === 'activity' ? 'my-2' : 'my-4'"
+            :class="{
+              'my-2': message.type === 'activity',
+              'pt-4': index === 0
+            }"
           >
             <div v-if="!message.private">
               <ContactMessageBubble :message="message" v-if="message.type === 'incoming'" />
@@ -43,7 +43,6 @@
             </div>
           </div>
         </TransitionGroup>
-        <MessagesSkeleton :count="20" v-else />
       </div>
     </div>
 
@@ -56,7 +55,7 @@
       leave-from-class="opacity-100 translate-y-0"
       leave-to-class="opacity-0 translate-y-1"
     >
-      <div v-show="!isAtBottom" class="absolute bottom-12 right-6 z-10">
+      <div v-show="!isAtBottom" class="absolute bottom-5 right-6 z-10">
         <button
           @click="handleScrollToBottom"
           class="w-10 h-10 rounded-full flex items-center justify-center shadow-lg border bg-white text-primary transition-colors duration-200 hover:bg-gray-100"

frontend/src/features/conversation/message/attachment/AttachmentsPreview.vue

@@ -1,17 +1,13 @@
 <template>
-  <div class="flex flex-wrap gap-2 px-2 py-1">
+  <div class="flex flex-wrap">
     <TransitionGroup name="attachment-list" tag="div" class="flex flex-wrap gap-2">
       <div
         v-for="attachment in allAttachments"
         :key="attachment.uuid || attachment.tempId"
-        class="flex items-center bg-white border border-gray-200 rounded shadow-sm transition-all duration-300 ease-in-out hover:shadow-md group"
+        class="flex items-center bg-white border border-gray-200 rounded shadow-sm transition-all duration-300 ease-in-out hover:shadow-md group px-2 gap-2"
       >
-        <div class="flex items-center space-x-2 px-3 py-2">
-          <span v-if="attachment.loading" class="dot-loader">
-            <span class="dot"></span>
-            <span class="dot"></span>
-            <span class="dot"></span>
-          </span>
+        <div class="flex items-center space-x-1 py-1">
+          <DotLoader v-if="attachment.loading"/>
           <PaperclipIcon v-else size="16" class="text-gray-500 group-hover:text-primary" />
 
           <Tooltip>
@@ -20,22 +16,21 @@
                 class="max-w-[12rem] overflow-hidden text-ellipsis whitespace-nowrap text-sm font-medium text-primary group-hover:text-gray-900"
               >
                 {{ getAttachmentName(attachment.filename) }}
+                <span class="text-xs text-gray-500 ml-1">
+                  {{ formatBytes(attachment.size) }}
+                </span>
               </div>
             </TooltipTrigger>
             <TooltipContent>
               <p class="text-sm">{{ attachment.filename }}</p>
             </TooltipContent>
           </Tooltip>
-
-          <span class="text-xs text-gray-500">
-            {{ formatBytes(attachment.size) }}
-          </span>
         </div>
 
         <button
           v-if="!attachment.loading"
           @click.stop="onDelete(attachment.uuid)"
-          class="p-2 text-gray-400 hover:text-red-500 focus:outline-none focus:ring-2 focus:ring-red-500 focus:ring-opacity-50 rounded transition-colors duration-300 ease-in-out"
+          class="text-gray-400 hover:text-red-500 focus:outline-none focus:ring-2 focus:ring-red-500 focus:ring-opacity-50 rounded transition-colors duration-300 ease-in-out"
           title="Remove attachment"
         >
           <X size="14" />
@@ -49,6 +44,7 @@
 import { computed } from 'vue'
 import { formatBytes } from '@/utils/file.js'
 import { X, Paperclip as PaperclipIcon } from 'lucide-vue-next'
+import { DotLoader } from '@/components/ui/loader'
 import { Tooltip, TooltipContent, TooltipTrigger } from '@/components/ui/tooltip'
 
 const props = defineProps({
@@ -85,13 +81,13 @@ const getAttachmentName = (name) => {
 .attachment-list-move,
 .attachment-list-enter-active,
 .attachment-list-leave-active {
-  transition: all 0.5s ease;
+  transition: all 0.3s ease;
 }
 
 .attachment-list-enter-from,
 .attachment-list-leave-to {
   opacity: 0;
-  transform: translateX(30px);
+  transform: translateX(10px);
 }
 
 .attachment-list-leave-active {

frontend/src/features/conversation/sidebar/ConversationActions.vue

@@ -1,5 +0,0 @@
-<template>
-    hi
-</template>
-
-<script setup></script>

frontend/src/features/conversation/sidebar/ConversationInfo.vue

@@ -27,8 +27,10 @@
     <div class="flex justify-start items-center space-x-2">
       <p class="font-medium">First reply at</p>
       <SlaBadge
+        v-if="conversation.first_response_due_at"
         :dueAt="conversation.first_response_due_at"
         :actualAt="conversation.first_reply_at"
+        :key="conversation.uuid"
       />
     </div>
     <Skeleton v-if="conversationStore.conversation.loading" class="w-32 h-4" />
@@ -43,7 +45,12 @@
   <div class="flex flex-col gap-1 mb-5">
     <div class="flex justify-start items-center space-x-2">
       <p class="font-medium">Resolved at</p>
-      <SlaBadge :dueAt="conversation.resolution_due_at" :actualAt="conversation.resolved_at" />
+      <SlaBadge 
+        v-if="conversation.resolution_due_at"
+        :dueAt="conversation.resolution_due_at"
+        :actualAt="conversation.resolved_at"
+        :key="conversation.uuid"
+      />
     </div>
     <Skeleton v-if="conversationStore.conversation.loading" class="w-32 h-4" />
     <div v-else>

frontend/src/features/conversation/sidebar/ConversationSideBar.vue

@@ -6,7 +6,7 @@
       collapsible
       :default-value="['Actions', 'Information', 'Previous conversations']"
     >
-      <AccordionItem value="Actions" class="border-0 mb-2 mb-2">
+      <AccordionItem value="Actions" class="border-0 mb-2">
         <AccordionTrigger class="bg-muted px-4 py-3 text-sm font-medium rounded-lg mx-2">
           Actions
         </AccordionTrigger>

frontend/src/features/conversation/sidebar/ConversationSideBarContact.vue

@@ -16,33 +16,32 @@
         size="16"
       />
     </div>
-    <div>
-      <h4 class="mt-3">
-        <span v-if="conversationStore.conversation.loading">
-          <Skeleton class="w-32 h-4" />
-        </span>
-        <span v-else>
-          {{ conversation?.contact?.first_name + ' ' + conversation?.contact?.last_name }}
-        </span>
-      </h4>
-      <p class="text-sm text-muted-foreground flex gap-2 mt-1">
-        <Mail class="size-3 mt-1" />
-        <span v-if="conversationStore.conversation.loading">
-          <Skeleton class="w-32 h-4" />
-        </span>
-        <span v-else>
-          {{ conversation?.contact?.email }}
-        </span>
-      </p>
-      <p class="text-sm text-muted-foreground flex gap-2 mt-1">
-        <Phone class="size-3 mt-1" />
-        <span v-if="conversationStore.conversation.loading">
-          <Skeleton class="w-32 h-4" />
-        </span>
-        <span v-else>
-          {{ conversation?.contact?.phone_number || 'Not available' }}
-        </span>
-      </p>
+
+    <div class="mt-3 h-6">
+      <span v-if="conversationStore.conversation.loading">
+        <Skeleton class="w-24 h-4" />
+      </span>
+      <span v-else>
+        {{ conversation?.contact?.first_name + ' ' + conversation?.contact?.last_name }}
+      </span>
+    </div>
+    <div class="text-sm text-muted-foreground flex gap-2 h-4 mt-2">
+      <Mail class="size-3 mt-1" />
+      <span v-if="conversationStore.conversation.loading">
+        <Skeleton class="w-32 h-4" />
+      </span>
+      <span v-else>
+        {{ conversation?.contact?.email }}
+      </span>
+    </div>
+    <div class="text-sm text-muted-foreground flex gap-2 mt-2 h-4">
+      <Phone class="size-3 mt-1" />
+      <span v-if="conversationStore.conversation.loading">
+        <Skeleton class="w-32 h-4" />
+      </span>
+      <span v-else>
+        {{ conversation?.contact?.phone_number || 'Not available' }}
+      </span>
     </div>
   </div>
 </template>

frontend/src/features/reports/DashboardCard.vue

@@ -1,25 +1,36 @@
 <template>
   <div class="flex flex-1 flex-col gap-x-5 box p-5 space-y-5 bg-white">
     <div class="flex items-center space-x-2">
-      <p class="text-2xl">{{ title }}</p>
+      <p class="text-2xl flex items-center">{{ title }}</p>
       <div class="bg-green-100/70 flex items-center space-x-2 px-1 rounded">
         <span class="blinking-dot"></span>
         <p class="uppercase text-xs">Live</p>
       </div>
     </div>
     <div class="flex justify-between pr-32">
-      <div v-for="(value, key) in counts" :key="key" class="flex flex-col items-center gap-y-2">
+      <div
+        v-for="(item, key) in filteredCounts"
+        :key="key"
+        class="flex flex-col items-center gap-y-2"
+      >
         <span class="text-muted-foreground">{{ labels[key] }}</span>
-        <span class="text-2xl font-medium">{{ value }}</span>
+        <span class="text-2xl font-medium">{{ item }}</span>
       </div>
     </div>
   </div>
 </template>
 
 <script setup>
-defineProps({
+import { computed } from 'vue'
+
+const props = defineProps({
   counts: { type: Object, required: true },
   labels: { type: Object, required: true },
   title: { type: String, required: true }
 })
+
+// Filter out counts that don't have a label
+const filteredCounts = computed(() => {
+  return Object.fromEntries(Object.entries(props.counts).filter(([key]) => props.labels[key]))
+})
 </script>

frontend/src/features/reports/DashboardGreet.vue

@@ -1,16 +0,0 @@
-<template>
-    <div class="flex flex-col space-y-6" v-if="userStore.getFullName">
-        <div>
-            <span class="font-medium text-xl space-y-1">
-                <p class="font-semibold text-2xl">Hi, {{ userStore.getFullName }}</p>
-                <p class="text-muted-foreground text-lg">🌤️ {{ format(new Date(), 'EEEE, MMMM d, HH:mm a') }}</p>
-            </span>
-        </div>
-    </div>
-</template>
-
-<script setup>
-import { format } from 'date-fns'
-import { useUserStore } from '@/stores/user'
-const userStore = useUserStore()
-</script>

frontend/src/features/search/SearchHeader.vue

@@ -1,5 +1,5 @@
 <template>
-  <div class="flex items-center space-x-4 p-4">
+  <div class="flex items-center space-x-4 px-2 h-12">
     <SidebarTrigger class="cursor-pointer w-4 h-4 text-black" />
     <div class="flex-1 flex items-center">
       <Search class="w-5 h-5" />