Refactor: assigned user removal when changing assigned team

Ref #137

.github/workflows/github-pages.yml

@@ -1,31 +0,0 @@
-name: Deploy MkDocs
-
-on:
-  push:
-    branches:
-      - main
-
-jobs:
-  deploy:
-    runs-on: ubuntu-latest
-    steps:
-      - uses: actions/checkout@v3
-
-      - uses: actions/setup-python@v4
-        with:
-          python-version: 3.x
-
-      - run: pip install mkdocs-material
-
-      - run: |
-          if [ -f requirements.txt ]; then
-            pip install -r requirements.txt;
-          fi
-
-      - run: cd docs && mkdocs build
-
-      - name: Deploy to GitHub Pages
-        uses: peaceiris/actions-gh-pages@v3
-        with:
-          github_token: ${{ secrets.GITHUB_TOKEN }}
-          publish_dir: ./docs/site

README.md

@@ -3,9 +3,9 @@
 
 # Libredesk
 
-Open source, self-hosted customer support desk. Single binary app.
+Modern, open source, self-hosted customer support desk. Single binary app. 
 
-![image](docs/docs/images/hero.png)
+![image](https://libredesk.io/hero_white.png)
 
 
 Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**Live demo**](https://demo.libredesk.io/).
@@ -67,7 +67,7 @@ docker exec -it libredesk_app ./libredesk --set-system-user-password
 
 Go to `http://localhost:9000` and login with username `System` and the password you set using the `--set-system-user-password` command.
 
-See [installation docs](https://libredesk.io/docs/installation/)
+See [installation docs](https://docs.libredesk.io/getting-started/installation)
 
 __________________
 
@@ -78,12 +78,12 @@ __________________
 - Run `./libredesk --set-system-user-password` to set the password for the System user.
 - Run `./libredesk` and visit `http://localhost:9000` and login with username `System` and the password you set using the --set-system-user-password command.
 
-See [installation docs](https://libredesk.io/docs/installation)
+See [installation docs](https://docs.libredesk.io/getting-started/installation)
 __________________
 
 
 ## Developers
-If you are interested in contributing, refer to the [developer setup](https://libredesk.io/docs/developer-setup/). The backend is written in Go and the frontend is Vue js 3 with Shadcn for UI components.
+If you are interested in contributing, refer to the [developer setup](https://docs.libredesk.io/contributing/developer-setup). The backend is written in Go and the frontend is Vue js 3 with Shadcn for UI components.
 
 ## Development Status
 

cmd/contacts.go

@@ -103,9 +103,9 @@ func handleUpdateContact(r *fastglue.Request) error {
 	if v, ok := form.Value["phone_number"]; ok && len(v) > 0 {
 		phoneNumber = string(v[0])
 	}
-	phoneNumberCallingCode := ""
-	if v, ok := form.Value["phone_number_calling_code"]; ok && len(v) > 0 {
-		phoneNumberCallingCode = string(v[0])
+	phoneNumberCountryCode := ""
+	if v, ok := form.Value["phone_number_country_code"]; ok && len(v) > 0 {
+		phoneNumberCountryCode = string(v[0])
 	}
 	avatarURL := ""
 	if v, ok := form.Value["avatar_url"]; ok && len(v) > 0 {
@@ -116,8 +116,8 @@ func handleUpdateContact(r *fastglue.Request) error {
 	if avatarURL == "null" {
 		avatarURL = ""
 	}
-	if phoneNumberCallingCode == "null" {
-		phoneNumberCallingCode = ""
+	if phoneNumberCountryCode == "null" {
+		phoneNumberCountryCode = ""
 	}
 	if phoneNumber == "null" {
 		phoneNumber = ""
@@ -146,7 +146,7 @@ func handleUpdateContact(r *fastglue.Request) error {
 		Email:                  null.StringFrom(email),
 		AvatarURL:              null.NewString(avatarURL, avatarURL != ""),
 		PhoneNumber:            null.NewString(phoneNumber, phoneNumber != ""),
-		PhoneNumberCallingCode: null.NewString(phoneNumberCallingCode, phoneNumberCallingCode != ""),
+		PhoneNumberCountryCode: null.NewString(phoneNumberCountryCode, phoneNumberCountryCode != ""),
 	}
 
 	if err := app.user.UpdateContact(id, contactToUpdate); err != nil {

cmd/conversation.go

@@ -734,7 +734,7 @@ func handleCreateConversation(r *fastglue.Request) error {
 			return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorSending", "name", "{globals.terms.message}"), nil))
 		}
 	case umodels.UserTypeContact:
-		// Create message on behalf of contact.
+		// Create contact message.
 		if _, err := app.conversation.CreateContactMessage(media, contact.ID, conversationUUID, req.Content, cmodels.ContentTypeHTML); err != nil {
 			// Delete the conversation if message creation fails.
 			if err := app.conversation.DeleteConversation(conversationUUID); err != nil {

cmd/csat.go

@@ -6,6 +6,10 @@ import (
 	"github.com/zerodha/fastglue"
 )
 
+const (
+	maxCsatFeedbackLength = 1000
+)
+
 // handleShowCSAT renders the CSAT page for a given csat.
 func handleShowCSAT(r *fastglue.Request) error {
 	var (
@@ -88,6 +92,11 @@ func handleUpdateCSATResponse(r *fastglue.Request) error {
 		})
 	}
 
+	// Trim feedback if it exceeds max length
+	if len(feedback) > maxCsatFeedbackLength {
+		feedback = feedback[:maxCsatFeedbackLength]
+	}
+
 	if err := app.csat.UpdateResponse(uuid, ratingI, feedback); err != nil {
 		return app.tmpl.RenderWebPage(r.RequestCtx, "error", map[string]interface{}{
 			"Data": map[string]interface{}{

cmd/handlers.go

@@ -155,7 +155,7 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	g.DELETE("/api/v1/inboxes/{id}", perm(handleDeleteInbox, "inboxes:manage"))
 
 	// Roles.
-	g.GET("/api/v1/roles", perm(handleGetRoles, "roles:manage"))
+	g.GET("/api/v1/roles", auth(handleGetRoles))
 	g.GET("/api/v1/roles/{id}", perm(handleGetRole, "roles:manage"))
 	g.POST("/api/v1/roles", perm(handleCreateRole, "roles:manage"))
 	g.PUT("/api/v1/roles/{id}", perm(handleUpdateRole, "roles:manage"))

cmd/messages.go

@@ -2,10 +2,14 @@ package main
 
 import (
 	"strconv"
+	"strings"
 
 	amodels "github.com/abhinavxd/libredesk/internal/auth/models"
+	authzModels "github.com/abhinavxd/libredesk/internal/authz/models"
+	cmodels "github.com/abhinavxd/libredesk/internal/conversation/models"
 	"github.com/abhinavxd/libredesk/internal/envelope"
 	medModels "github.com/abhinavxd/libredesk/internal/media/models"
+	umodels "github.com/abhinavxd/libredesk/internal/user/models"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
 )
@@ -17,6 +21,7 @@ type messageReq struct {
 	To          []string `json:"to"`
 	CC          []string `json:"cc"`
 	BCC         []string `json:"bcc"`
+	SenderType  string   `json:"sender_type"`
 }
 
 // handleGetMessages returns messages for a conversation.
@@ -150,7 +155,31 @@ func handleSendMessage(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
 
-	// Prepare attachments.
+	if req.SenderType != umodels.UserTypeAgent && req.SenderType != umodels.UserTypeContact {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`sender_type`"), nil, envelope.InputError)
+	}
+
+	// Contacts cannot send private messages
+	if req.SenderType == umodels.UserTypeContact && req.Private {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.T("globals.messages.badRequest"), nil, envelope.InputError)
+	}
+
+	// Check if user has permission to send messages as contact
+	if req.SenderType == umodels.UserTypeContact {
+		parts := strings.Split(authzModels.PermMessagesWriteAsContact, ":")
+		if len(parts) != 2 {
+			return sendErrorEnvelope(r, envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.errorChecking", "name", "{globals.terms.permission}"), nil))
+		}
+		ok, err := app.authz.Enforce(user, parts[0], parts[1])
+		if err != nil {
+			return sendErrorEnvelope(r, envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.errorChecking", "name", "{globals.terms.permission}"), nil))
+		}
+		if !ok {
+			return r.SendErrorEnvelope(fasthttp.StatusForbidden, app.i18n.Ts("globals.messages.denied", "name", "{globals.terms.permission}"), nil, envelope.PermissionError)
+		}
+	}
+
+	// Get media for all attachments.
 	var media = make([]medModels.Media, 0, len(req.Attachments))
 	for _, id := range req.Attachments {
 		m, err := app.media.Get(id, "")
@@ -161,6 +190,16 @@ func handleSendMessage(r *fastglue.Request) error {
 		media = append(media, m)
 	}
 
+	// Create contact message.
+	if req.SenderType == umodels.UserTypeContact {
+		message, err := app.conversation.CreateContactMessage(media, int(conv.ContactID), cuuid, req.Message, cmodels.ContentTypeHTML)
+		if err != nil {
+			return sendErrorEnvelope(r, err)
+		}
+		return r.SendEnvelope(message)
+	}
+
+	// Send private note.
 	if req.Private {
 		message, err := app.conversation.SendPrivateNote(media, user.ID, cuuid, req.Message)
 		if err != nil {
@@ -168,6 +207,8 @@ func handleSendMessage(r *fastglue.Request) error {
 		}
 		return r.SendEnvelope(message)
 	}
+
+	// Queue reply.
 	message, err := app.conversation.QueueReply(media, conv.InboxID, user.ID, cuuid, req.Message, req.To, req.CC, req.BCC, map[string]any{} /**meta**/)
 	if err != nil {
 		return sendErrorEnvelope(r, err)

cmd/upgrade.go

@@ -35,6 +35,7 @@ var migList = []migFunc{
 	{"v0.5.0", migrations.V0_5_0},
 	{"v0.6.0", migrations.V0_6_0},
 	{"v0.7.0", migrations.V0_7_0},
+	{"v0.7.4", migrations.V0_7_4},
 }
 
 // upgrade upgrades the database to the current version by running SQL migration files

docs/docs/api-getting-started.md

@@ -1,30 +0,0 @@
-# API getting started
-
-You can access the Libredesk API to interact with your instance programmatically.
-
-## Generating API keys
-
-1. **Edit agent**: Go to Admin → Teammate → Agent → Edit
-2. **Generate new API key**: An API Key and API Secret will be generated for the agent
-3. **Save the credentials**: Keep both the API Key and API Secret secure
-4. **Key management**: You can revoke / regenerate API keys at any time from the same page
-
-## Using the API
-
-LibreDesk supports two authentication schemes:
-
-### Basic authentication
-```bash
-curl -X GET "https://your-libredesk-instance.com/api/endpoint" \
-  -H "Authorization: Basic <base64_encoded_key:secret>"
-```
-
-### Token authentication
-```bash
-curl -X GET "https://your-libredesk-instance.com/api/endpoint" \
-  -H "Authorization: token your_api_key:your_api_secret"
-```
-
-## API Documentation
-
-Complete API documentation with available endpoints and examples coming soon.

docs/docs/developer-setup.md

@@ -1,32 +0,0 @@
-# Developer Setup
-
-Libredesk is a monorepo with a Go backend and a Vue.js frontend. The frontend uses Shadcn for UI components.
-
-### Pre-requisites
-
-- go
-- nodejs (if you are working on the frontend) and `pnpm`
-- redis
-- postgres database (>= 13)
-
-### First time setup
-
-Clone the repository:
-
-```sh
-git clone https://github.com/abhinavxd/libredesk.git
-```
-
-1. Copy `config.toml.sample` as `config.toml` and add your config.
-2. Run `make` to build the libredesk binary. Once the binary is built, run `./libredesk --install` to run the DB setup and set the System user password.
-
-### Running the Dev Environment
-
-1. Run `make run-backend` to start the libredesk backend dev server on `:9000`.
-2. Run `make run-frontend` to start the Vue frontend in dev mode using pnpm on `:8000`. Requests are proxied to the backend running on `:9000` check `vite.config.js` for the proxy config.
-
----
-
-# Production Build
-
-Run `make` to build the Go binary, build the Javascript frontend, and embed the static assets producing a single self-contained binary, `libredesk`.

docs/docs/index.md

@@ -1,17 +0,0 @@
-# Introduction
-
-Libredesk is an open-source, self-hosted customer support desk — single binary app.
-
-<div style="border: 1px solid #ccc; padding: 2px; border-radius: 6px; box-shadow: 0 2px 6px rgba(0, 0, 0, 0.1); background-color: #f9f9f9;">
-  <a href="https://libredesk.io">
-    <img src="images/hero.png" alt="libredesk UI screenshot" style="display: block; margin: 0 auto; max-width: 100%; border-radius: 4px;" />
-  </a>
-</div>
-
-## Developers
-
-Libredesk is licensed under AGPLv3. Contributions are welcome.
-
-- Source code: [GitHub](https://github.com/abhinavxd/libredesk)
-- Setup guide: [Developer setup](developer-setup.md)
-- Stack: Go backend, Vue 3 frontend (Shadcn UI)

docs/docs/installation.md

@@ -1,65 +0,0 @@
-# Installation
-
-Libredesk is a single binary application that requires postgres and redis to run. You can install it using the binary or docker.
-
-## Binary
-
-1. Download the [latest release](https://github.com/abhinavxd/libredesk/releases) and extract the libredesk binary.
-2. `./libredesk --install` to install the tables in the Postgres DB (⩾ 13) and set the System user password.
-3. Run `./libredesk` and visit `http://localhost:9000` and login with the email `System` and the password you set during installation.
-
-!!! Tip
-    To set the System user password during installation, set the environment variables:
-    `LIBREDESK_SYSTEM_USER_PASSWORD=xxxxxxxxxxx ./libredesk --install`
-
-
-## Docker
-
-The latest image is available on DockerHub at `libredesk/libredesk:latest`
-
-The recommended method is to download the [docker-compose.yml](https://github.com/abhinavxd/libredesk/blob/main/docker-compose.yml) file, customize it for your environment and then to simply run `docker compose up -d`.
-
-```shell
-# Download the compose file and the sample config file in the current directory.
-curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
-curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml
-
-# Copy the config.sample.toml to config.toml and edit it as needed.
-cp config.sample.toml config.toml
-
-# Run the services in the background.
-docker compose up -d
-
-# Setting System user password.
-docker exec -it libredesk_app ./libredesk --set-system-user-password
-```
-
-Go to `http://localhost:9000` and login with the email `System` and the password you set using the `--set-system-user-password` command.
-
-
-## Compiling from source
-
-To compile the latest unreleased version (`main` branch):
-
-1. Make sure `go`, `nodejs`, and `pnpm` are installed on your system.
-2. `git clone git@github.com:abhinavxd/libredesk.git`
-3. `cd libredesk && make`. This will generate the `libredesk` binary.
-
-
-## Nginx
-
-Libredesk uses websockets for real-time updates. If you are using Nginx, you need to add the following (or similar) configuration to your Nginx configuration file.
-
-```nginx
-client_max_body_size 100M;
-location / {
-    proxy_pass http://localhost:9000;
-    proxy_http_version 1.1;
-    proxy_set_header Upgrade $http_upgrade;
-    proxy_set_header Connection 'upgrade';
-    proxy_set_header Host $host;
-    proxy_set_header X-Real-IP $remote_addr;
-    proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
-    proxy_cache_bypass $http_upgrade;
-}
-```

docs/docs/sso.md

@@ -1,57 +0,0 @@
-# Setting up SSO
-
-Libredesk supports external OpenID Connect providers (e.g., Google, Keycloak) for signing in users.
-
-!!! note
-    User accounts must be created in Libredesk manually; signup is not supported.
-
-## Generic Configuration Steps
-
-Since each provider’s configuration might differ, consult your provider’s documentation for any additional or divergent settings.
-
-1. Provider setup:  
-   In your provider’s admin console, create a new OpenID Connect application/client. Retrieve:
-      - Client ID
-      - Client Secret
-
-2. Libredesk configuration: 
-   In Libredesk, navigate to Security > SSO and click New SSO and enter the following details:
-      - Provider URL (e.g., the URL of your OpenID provider)
-      - Client ID
-      - Client Secret
-      - A descriptive name for the connection
-
-3. Redirect URL:  
-   After saving, copy the generated Callback URL from Libredesk and add it as a valid redirect URI in your provider’s client settings.
-   
-## Provider Examples
-
-#### Keycloak
-
-1. Log in to your Keycloak Admin Console.
-
-2. In Keycloak, navigate to Clients and click Create:
-
-      - Client ID (e.g., `libredesk-app`)
-      - Client Protocol: `openid-connect`
-      - Root URL and Web Origins: your app domain (e.g., `https://ticket.example.com`)
-      - Under Authentication flow, uncheck everything except the standard flow
-      - Click save
-
-3. Go to the credentials tab:
-      - Ensure client authenticator is set to `Client Id and Secret`
-      - Note down the generated client secret
-
-4. In Libredesk, go to Admin > Security > SSO and click New SSO:
-      - Provider URL (e.g., `https://keycloak.example.com/realms/yourrealm`)
-      - Name (e.g., `Keycloak`)
-      - Client ID
-      - Client secret
-      - Click save
-
-5. After saving, click on the three dots and choose Edit to open the new SSO entry.
-
-6. Copy the generated Callback URL from Libredesk.
-
-7. Back in Keycloak, edit the client and add the Callback URL to Valid Redirect URIs:
-      - e.g., `https://ticket.example.com/api/v1/oidc/1/finish`

docs/docs/templating.md

@@ -1,60 +0,0 @@
-# Templating
-
-Templating in outgoing emails allows you to personalize content by embedding dynamic expressions like `{{ .Recipient.FullName }}`. These expressions reference fields from the conversation, contact, recipient, and author objects.
-
-## Outgoing Email Template Expressions
-
-If you want to customize the look of outgoing emails, you can do so in the Admin > Templates -> Outgoing Email Templates section. This template will be used for all outgoing emails including replies to conversations, notifications, and other system-generated emails.
-
-### Conversation Variables
-
-| Variable | Value |
-|---------------------------------|--------------------------------------------------------|
-| {{ .Conversation.ReferenceNumber }} | The unique reference number of the conversation |
-| {{ .Conversation.Subject }} | The subject of the conversation |
-| {{ .Conversation.Priority }} | The priority level of the conversation |
-| {{ .Conversation.UUID }} | The unique identifier of the conversation |
-
-### Contact Variables
-
-| Variable | Value |
-|------------------------------|------------------------------------|
-| {{ .Contact.FirstName }} | First name of the contact/customer |
-| {{ .Contact.LastName }} | Last name of the contact/customer |
-| {{ .Contact.FullName }} | Full name of the contact/customer |
-| {{ .Contact.Email }} | Email address of the contact/customer |
-
-### Recipient Variables
-
-| Variable | Value |
-|--------------------------------|-----------------------------------|
-| {{ .Recipient.FirstName }} | First name of the recipient |
-| {{ .Recipient.LastName }} | Last name of the recipient |
-| {{ .Recipient.FullName }} | Full name of the recipient |
-| {{ .Recipient.Email }} | Email address of the recipient |
-
-### Author Variables
-
-| Variable | Value |
-|------------------------------|-----------------------------------|
-| {{ .Author.FirstName }} | First name of the message author |
-| {{ .Author.LastName }} | Last name of the message author |
-| {{ .Author.FullName }} | Full name of the message author |
-| {{ .Author.Email }} | Email address of the message author |
-
-### Example outgoing email template
-
-```html
-Dear {{ .Recipient.FirstName }},
-
-{{ template "content" . }}
-
-Best regards,
-{{ .Author.FullName }}
----
-Reference: {{ .Conversation.ReferenceNumber }}
-```
-
-Here, the `{{ template "content" . }}` serves as a placeholder for the body of the outgoing email. It will be replaced with the actual email content at the time of sending.
-
-Similarly, the `{{ .Recipient.FirstName }}` expression will dynamically insert the recipient's first name when the email is sent.

docs/docs/translations.md

@@ -1,3 +0,0 @@
-# Translations / Internationalization
-
-You can help translate libreDesk into different languages by contributing here: [Libredesk Translation Project](https://crowdin.com/project/libredesk)

docs/docs/upgrade.md

@@ -1,18 +0,0 @@
-# Upgrade
-
-!!! warning "Warning"
-    Always take a backup of the Postgres database before upgrading Libredesk.
-
-## Binary
-- Stop running libredesk binary.
-- Download the [latest release](https://github.com/abhinavxd/libredesk/releases) and extract the libredesk binary and overwrite the previous version.
-- `./libredesk --upgrade` to upgrade an existing database schema. Upgrades are idempotent and running them multiple times have no side effects.
-- Run `./libredesk` again.
-
-## Docker
-
-```shell
-docker compose down app
-docker compose pull
-docker compose up app -d
-```

docs/docs/webhooks.md

@@ -1,222 +0,0 @@
-# Webhooks
-
-Webhooks allow you to receive real-time HTTP notifications when specific events occur in your Libredesk instance. This enables you to integrate Libredesk with external systems and automate workflows based on conversation and message events.
-
-## Overview
-
-When a configured event occurs in Libredesk, a HTTP POST request is sent to the webhook URL you specify. The request contains a JSON payload with event details and relevant data.
-
-## Webhook Configuration
-
-1. Navigate to **Admin > Integrations > Webhooks** in your Libredesk dashboard
-2. Click **Create Webhook**
-3. Configure the following:
-   - **Name**: A descriptive name for your webhook
-   - **URL**: The endpoint URL where webhook payloads will be sent
-   - **Events**: Select which events you want to subscribe to
-   - **Secret**: Optional secret key for signature verification
-   - **Status**: Enable or disable the webhook
-
-## Security
-
-### Signature Verification
-
-If you provide a secret key, webhook payloads will be signed using HMAC-SHA256. The signature is included in the `X-Signature-256` header in the format `sha256=<signature>`.
-
-To verify the signature:
-
-```python
-import hmac
-import hashlib
-
-def verify_signature(payload, signature, secret):
-    expected_signature = hmac.new(
-        secret.encode('utf-8'),
-        payload,
-        hashlib.sha256
-    ).hexdigest()
-    return hmac.compare_digest(f"sha256={expected_signature}", signature)
-```
-
-### Headers
-
-Each webhook request includes the following headers:
-
-- `Content-Type`: `application/json`
-- `User-Agent`: `Libredesk-Webhook/<libredesk_version_here>`
-- `X-Signature-256`: HMAC signature (if secret is configured)
-
-## Available Events
-
-### Conversation Events
-
-#### `conversation.created`
-Triggered when a new conversation is created.
-
-**Sample Payload:**
-```json
-{
-  "event": "conversation.created",
-  "timestamp": "2025-06-15T10:30:00Z",
-  "payload": {
-    "id": 123,
-    "created_at": "2025-06-15T10:30:00Z",
-    "updated_at": "2025-06-15T10:30:00Z",
-    "uuid": "550e8400-e29b-41d4-a716-446655440000",
-    "contact_id": 456,
-    "inbox_id": 1,
-    "reference_number": "100",
-    "priority": "Medium",
-    "priority_id": 2,
-    "status": "Open",
-    "status_id": 1,
-    "subject": "Help with account setup",
-    "inbox_name": "Support",
-    "inbox_channel": "email",
-    "contact": {
-      "id": 456,
-      "first_name": "John",
-      "last_name": "Doe",
-      "email": "john.doe@example.com",
-      "type": "contact"
-    },
-    "custom_attributes": {},
-    "tags": []
-  }
-}
-```
-
-#### `conversation.status_changed`
-Triggered when a conversation's status is updated.
-
-**Sample Payload:**
-```json
-{
-  "event": "conversation.status_changed",
-  "timestamp": "2025-06-15T10:35:00Z",
-  "payload": {
-    "conversation_uuid": "550e8400-e29b-41d4-a716-446655440000",
-    "previous_status": "Open",
-    "new_status": "Resolved",
-    "snooze_until": "",
-    "actor_id": 789
-  }
-}
-```
-
-#### `conversation.assigned`
-Triggered when a conversation is assigned to a user.
-
-**Sample Payload:**
-```json
-{
-  "event": "conversation.assigned",
-  "timestamp": "2025-06-15T10:32:00Z",
-  "payload": {
-    "conversation_uuid": "550e8400-e29b-41d4-a716-446655440000",
-    "assigned_to": 789,
-    "actor_id": 789
-  }
-}
-```
-
-#### `conversation.unassigned`
-Triggered when a conversation is unassigned from a user.
-
-**Sample Payload:**
-```json
-{
-  "event": "conversation.unassigned",
-  "timestamp": "2025-06-15T10:40:00Z",
-  "payload": {
-    "conversation_uuid": "550e8400-e29b-41d4-a716-446655440000",
-    "actor_id": 789
-  }
-}
-```
-
-#### `conversation.tags_changed`
-Triggered when tags are added or removed from a conversation.
-
-**Sample Payload:**
-```json
-{
-  "event": "conversation.tags_changed",
-  "timestamp": "2025-06-15T10:45:00Z",
-  "payload": {
-    "conversation_uuid": "550e8400-e29b-41d4-a716-446655440000",
-    "previous_tags": ["bug", "priority"],
-    "new_tags": ["bug", "priority", "resolved"],
-    "actor_id": 789
-  }
-}
-```
-
-### Message Events
-
-#### `message.created`
-Triggered when a new message is created in a conversation.
-
-**Sample Payload:**
-```json
-{
-  "event": "message.created",
-  "timestamp": "2025-06-15T10:33:00Z",
-  "payload": {
-    "id": 987,
-    "created_at": "2025-06-15T10:33:00Z",
-    "updated_at": "2025-06-15T10:33:00Z",
-    "uuid": "123e4567-e89b-12d3-a456-426614174000",
-    "type": "outgoing",
-    "status": "sent",
-    "conversation_id": 123,
-    "content": "<p>Hello! How can I help you today?</p>",
-    "text_content": "Hello! How can I help you today?",
-    "content_type": "html",
-    "private": false,
-    "sender_id": 789,
-    "sender_type": "agent",
-    "attachments": []
-  }
-}
-```
-
-#### `message.updated`
-Triggered when an existing message is updated.
-
-**Sample Payload:**
-```json
-{
-  "event": "message.updated",
-  "timestamp": "2025-06-15T10:34:00Z",
-  "payload": {
-    "id": 987,
-    "created_at": "2025-06-15T10:33:00Z",
-    "updated_at": "2025-06-15T10:34:00Z",
-    "uuid": "123e4567-e89b-12d3-a456-426614174000",
-    "type": "outgoing",
-    "status": "sent",
-    "conversation_id": 123,
-    "content": "<p>Hello! How can I help you today? (Updated)</p>",
-    "text_content": "Hello! How can I help you today? (Updated)",
-    "content_type": "html",
-    "private": false,
-    "sender_id": 789,
-    "sender_type": "agent",
-    "attachments": []
-  }
-}
-```
-
-## Delivery and Retries
-
-- Webhooks requests timeout can be configured in the `config.toml` file
-- Failed deliveries are not automatically retried
-- Webhook delivery runs in a background worker pool for better performance
-- If the webhook queue is full (configurable in config.toml file), new events may be dropped
-
-## Testing Webhooks
-
-You can test your webhook configuration using tools like:
-
-- [Webhook.site](https://webhook.site) - Generate a temporary URL to inspect webhook payloads

docs/mkdocs.yml

@@ -1,38 +0,0 @@
-site_name: Libredesk Docs
-theme:
-  name: material
-  language: en
-  font:
-    text: Source Sans Pro
-    code: Roboto Mono
-    weights: [400, 700]
-  direction: ltr
-  palette:
-    primary: white
-    accent: red
-  features:
-    - navigation.indexes
-    - navigation.sections
-    - content.code.copy
-extra:
-  search:
-    language: en
-
-markdown_extensions:
-  - admonition
-  - codehilite
-  - toc:
-      permalink: true
-
-nav:
-  - Introduction: index.md
-  - Getting Started:
-      - Installation: installation.md
-      - Upgrade Guide: upgrade.md
-      - Email Templates: templating.md
-      - SSO Setup: sso.md
-      - Webhooks: webhooks.md
-      - API Getting Started: api-getting-started.md
-  - Contributions:
-      - Developer Setup: developer-setup.md
-      - Translate Libredesk: translations.md

frontend/src/assets/styles/main.scss

@@ -137,10 +137,10 @@
     --background: 240 5.9% 10%;
     --foreground: 0 0% 98%;
 
-    --card: 240 10% 3.9%;
+    --card: 240 5.9% 10%;
     --card-foreground: 0 0% 98%;
 
-    --popover: 240 10% 3.9%;
+    --popover: 240 5.9% 10%;
     --popover-foreground: 0 0% 98%;
 
     --primary: 0 0% 98%;
@@ -184,6 +184,10 @@
   @apply border shadow rounded;
 }
 
+.loading-fade {
+  @apply opacity-50 transition-opacity duration-300
+}
+
 // Scrollbar start
 ::-webkit-scrollbar {
   width: 8px; /* Adjust width */

frontend/src/components/button/CloseButton.vue

@@ -1,7 +1,7 @@
 <template>
   <Button
     variant="ghost"
-    @click.prevent="onClose"
+    @click.stop="onClose"
     size="xs"
     class="text-gray-400 dark:text-gray-500 hover:text-gray-600 hover:bg-gray-100 dark:hover:bg-gray-800 w-6 h-6 p-0"
   >

frontend/src/components/filter/FilterBuilder.vue

@@ -52,8 +52,15 @@
         <div class="flex-1">
           <div v-if="modelFilter.field && modelFilter.operator">
             <template v-if="modelFilter.operator !== 'set' && modelFilter.operator !== 'not set'">
+              <SelectTag
+                v-if="getFieldType(modelFilter) === FIELD_TYPE.MULTI_SELECT"
+                v-model="modelFilter.value"
+                :items="getFieldOptions(modelFilter)"
+                :placeholder="t('globals.messages.select', { name: t('globals.terms.tag', 2) })"
+              />
+
               <SelectComboBox
-                v-if="
+                v-else-if="
                   getFieldOptions(modelFilter).length > 0 &&
                   modelFilter.field === 'assigned_user_id'
                 "
@@ -94,8 +101,9 @@
       <CloseButton :onClose="() => removeFilter(index)" />
     </div>
 
+    <!-- Button Container -->
     <div class="flex items-center justify-between pt-3">
-      <Button variant="ghost" size="sm" @click="addFilter" class="text-slate-600">
+      <Button variant="ghost" size="sm" @click.stop="addFilter" class="text-slate-600">
         <Plus class="w-3 h-3 mr-1" />
         {{
           $t('globals.messages.add', {
@@ -104,15 +112,17 @@
         }}
       </Button>
       <div class="flex gap-2" v-if="showButtons">
-        <Button variant="ghost" @click="clearFilters">{{ $t('globals.messages.reset') }}</Button>
-        <Button @click="applyFilters">{{ $t('globals.messages.apply') }}</Button>
+        <Button variant="ghost" @click.stop="clearFilters">
+          {{ $t('globals.messages.reset') }}
+        </Button>
+        <Button @click.stop="applyFilters">{{ $t('globals.messages.apply') }}</Button>
       </div>
     </div>
   </div>
 </template>
 
 <script setup>
-import { computed, onMounted, watch } from 'vue'
+import { computed, onMounted, onUnmounted, watch } from 'vue'
 import {
   Select,
   SelectContent,
@@ -125,8 +135,10 @@ import { Plus } from 'lucide-vue-next'
 import { Button } from '@/components/ui/button'
 import { Input } from '@/components/ui/input'
 import { useI18n } from 'vue-i18n'
+import { FIELD_TYPE } from '@/constants/filterConfig'
 import CloseButton from '@/components/button/CloseButton.vue'
 import SelectComboBox from '@/components/combobox/SelectCombobox.vue'
+import SelectTag from '@/components/ui/select/SelectTag.vue'
 
 const props = defineProps({
   fields: {
@@ -150,12 +162,17 @@ onMounted(() => {
   }
 })
 
+onUnmounted(() => {
+  // On unmounted set valid filters
+  modelValue.value = validFilters.value
+})
+
 const getModel = (field) => {
   const fieldConfig = props.fields.find((f) => f.field === field)
   return fieldConfig?.model || ''
 }
 
-// Set model for each filter
+// Set model for each filter and the default value
 watch(
   () => modelValue.value,
   (filters) => {
@@ -163,6 +180,15 @@ watch(
       if (filter.field && !filter.model) {
         filter.model = getModel(filter.field)
       }
+
+      // Multi select need arrays as their default value
+      if (
+        filter.field &&
+        getFieldType(filter) === FIELD_TYPE.MULTI_SELECT &&
+        !Array.isArray(filter.value)
+      ) {
+        filter.value = []
+      }
     })
   },
   { deep: true }
@@ -170,15 +196,20 @@ watch(
 
 // Reset operator and value when field changes for a filter at a given index
 watch(
-  () => modelValue.value.map((f) => f.field),
-  (newFields, oldFields) => {
-    newFields.forEach((field, index) => {
-      if (field !== oldFields[index]) {
-        modelValue.value[index].operator = ''
-        modelValue.value[index].value = ''
+  modelValue,
+  (newFilters, oldFilters) => {
+    // Skip first run
+    if (!oldFilters) return
+
+    newFilters.forEach((filter, index) => {
+      const oldFilter = oldFilters[index]
+      if (oldFilter && filter.field !== oldFilter.field) {
+        filter.operator = ''
+        filter.value = ''
       }
     })
-  }
+  },
+  { deep: true }
 )
 
 const addFilter = () => {
@@ -197,7 +228,17 @@ const clearFilters = () => {
 }
 
 const validFilters = computed(() => {
-  return modelValue.value.filter((filter) => filter.field && filter.operator && filter.value)
+  return modelValue.value.filter((filter) => {
+    // For multi-select field type, allow empty array as a valid value
+    const field = props.fields.find((f) => f.field === filter.field)
+    const isMultiSelectField = field?.type === FIELD_TYPE.MULTI_SELECT
+
+    if (isMultiSelectField) {
+      return filter.field && filter.operator && filter.value !== undefined && filter.value !== null
+    }
+
+    return filter.field && filter.operator && filter.value
+  })
 })
 
 const getFieldOptions = (fieldValue) => {
@@ -209,4 +250,9 @@ const getFieldOperators = (modelFilter) => {
   const field = props.fields.find((f) => f.field === modelFilter.field)
   return field?.operators || []
 }
+
+const getFieldType = (modelFilter) => {
+  const field = props.fields.find((f) => f.field === modelFilter.field)
+  return field?.type || ''
+}
 </script>

frontend/src/components/sidebar/Sidebar.vue

@@ -38,6 +38,16 @@ import {
   DropdownMenuItem,
   DropdownMenuTrigger
 } from '@/components/ui/dropdown-menu'
+import {
+  AlertDialog,
+  AlertDialogAction,
+  AlertDialogCancel,
+  AlertDialogContent,
+  AlertDialogDescription,
+  AlertDialogFooter,
+  AlertDialogHeader,
+  AlertDialogTitle
+} from '@/components/ui/alert-dialog'
 import { filterNavItems } from '@/utils/nav-permissions'
 import { useStorage } from '@vueuse/core'
 import { computed, ref, watch } from 'vue'
@@ -73,8 +83,17 @@ const editView = (view) => {
   emit('editView', view)
 }
 
-const deleteView = (view) => {
-  emit('deleteView', view)
+const openDeleteConfirmation = (view) => {
+  viewToDelete.value = view
+  isDeleteOpen.value = true
+}
+
+const handleDeleteView = () => {
+  if (viewToDelete.value) {
+    emit('deleteView', viewToDelete.value)
+    isDeleteOpen.value = false
+    viewToDelete.value = null
+  }
 }
 
 // Navigation methods with conversation retention
@@ -157,6 +176,13 @@ watch(
 const sidebarOpen = useStorage('mainSidebarOpen', true)
 const teamInboxOpen = useStorage('teamInboxOpen', true)
 const viewInboxOpen = useStorage('viewInboxOpen', true)
+
+// Track which view is being hovered for ellipsis menu visibility
+const hoveredViewId = ref(null)
+
+// Track delete confirmation dialog state
+const isDeleteOpen = ref(false)
+const viewToDelete = ref(null)
 </script>
 
 <template>
@@ -472,24 +498,35 @@ const viewInboxOpen = useStorage('viewInboxOpen', true)
 
                   <CollapsibleContent>
                     <SidebarMenuSub v-for="view in userViews" :key="view.id">
-                      <SidebarMenuSubItem>
+                      <SidebarMenuSubItem
+                        @mouseenter="hoveredViewId = view.id"
+                        @mouseleave="hoveredViewId = null"
+                      >
                         <SidebarMenuButton
                           size="sm"
                           :isActive="route.params.viewID == view.id"
                           asChild
                         >
                           <a href="#" @click.prevent="navigateToViewInbox(view.id)">
-                            <span class="break-words w-32 truncate">{{ view.name }}</span>
-                            <SidebarMenuAction :showOnHover="true" class="mr-3">
+                            <span class="break-words w-32 truncate" :title="view.name">{{ view.name }}</span>
+                            <SidebarMenuAction
+                              @click.stop
+                              :class="[
+                                'mr-3',
+                                'md:opacity-0',
+                                'data-[state=open]:opacity-100',
+                                { 'md:opacity-100': hoveredViewId === view.id }
+                              ]"
+                            >
                               <DropdownMenu>
-                                <DropdownMenuTrigger asChild>
+                                <DropdownMenuTrigger asChild @click.prevent>
                                   <EllipsisVertical />
                                 </DropdownMenuTrigger>
                                 <DropdownMenuContent>
                                   <DropdownMenuItem @click="() => editView(view)">
                                     <span>{{ t('globals.messages.edit') }}</span>
                                   </DropdownMenuItem>
-                                  <DropdownMenuItem @click="() => deleteView(view)">
+                                  <DropdownMenuItem @click="() => openDeleteConfirmation(view)">
                                     <span>{{ t('globals.messages.delete') }}</span>
                                   </DropdownMenuItem>
                                 </DropdownMenuContent>
@@ -513,4 +550,22 @@ const viewInboxOpen = useStorage('viewInboxOpen', true)
       <slot></slot>
     </SidebarInset>
   </SidebarProvider>
+
+  <!-- View Delete Confirmation Dialog -->
+  <AlertDialog v-model:open="isDeleteOpen">
+    <AlertDialogContent>
+      <AlertDialogHeader>
+        <AlertDialogTitle>{{ t('globals.messages.areYouAbsolutelySure') }}</AlertDialogTitle>
+        <AlertDialogDescription>
+          {{ t('globals.messages.deletionConfirmation', { name: t('globals.terms.view') }) }}
+        </AlertDialogDescription>
+      </AlertDialogHeader>
+      <AlertDialogFooter>
+        <AlertDialogCancel>{{ t('globals.messages.cancel') }}</AlertDialogCancel>
+        <AlertDialogAction @click="handleDeleteView">
+          {{ t('globals.messages.delete') }}
+        </AlertDialogAction>
+      </AlertDialogFooter>
+    </AlertDialogContent>
+  </AlertDialog>
 </template>

frontend/src/components/ui/combobox/ComboBox.vue

@@ -8,7 +8,7 @@
         :class="['w-full justify-between', buttonClass]"
       >
         <slot name="selected" :selected="selectedItem">{{ selectedLabel }}</slot>
-        <CaretSortIcon class="ml-2 h-4 w-4 shrink-0 opacity-50" />
+        <CaretSortIcon class="h-4 w-4 shrink-0 opacity-50" />
       </Button>
     </PopoverTrigger>
     <PopoverContent class="p-0">

frontend/src/components/ui/select/SelectTag.vue

@@ -1,4 +1,5 @@
 <template>
+  <!-- idk why I named this select tag, should be named multi-select -->
   <TagsInput v-model="tags" class="px-0 gap-0" :displayValue="getLabel">
     <!-- Tags visible to the user -->
     <div class="flex gap-2 flex-wrap items-center px-3">
@@ -24,6 +25,7 @@
             @keydown.enter.prevent
             @blur="handleBlur"
             @click="open = true"
+            @input.stop
           />
         </ComboboxInput>
       </ComboboxAnchor>

frontend/src/composables/useConversationFilters.js

@@ -5,6 +5,7 @@ import { useUsersStore } from '@/stores/users'
 import { useTeamStore } from '@/stores/team'
 import { useSlaStore } from '@/stores/sla'
 import { useCustomAttributeStore } from '@/stores/customAttributes'
+import { useTagStore } from '@/stores/tag'
 import { FIELD_TYPE, FIELD_OPERATORS } from '@/constants/filterConfig'
 import { useI18n } from 'vue-i18n'
 
@@ -15,6 +16,7 @@ export function useConversationFilters () {
     const tStore = useTeamStore()
     const slaStore = useSlaStore()
     const customAttributeStore = useCustomAttributeStore()
+    const tagStore = useTagStore()
     const { t } = useI18n()
 
     const customAttributeDataTypeToFieldType = {
@@ -69,6 +71,12 @@ export function useConversationFilters () {
             type: FIELD_TYPE.SELECT,
             operators: FIELD_OPERATORS.SELECT,
             options: iStore.options
+        },
+        tags: {
+            label: t('globals.terms.tag', 2),
+            type: FIELD_TYPE.MULTI_SELECT,
+            operators: FIELD_OPERATORS.MULTI_SELECT,
+            options: tagStore.tagOptions
         }
     }))
 

frontend/src/constants/filterConfig.js

@@ -1,6 +1,7 @@
 export const FIELD_TYPE = {
     SELECT: 'select',
     TAG: 'tag',
+    MULTI_SELECT: 'multi-select',
     TEXT: 'text',
     NUMBER: 'number',
     RICHTEXT: 'richtext',
@@ -39,4 +40,5 @@ export const FIELD_OPERATORS = {
         OPERATOR.LESS_THAN
     ],
     NUMBER: [OPERATOR.EQUALS, OPERATOR.NOT_EQUALS, OPERATOR.GREATER_THAN, OPERATOR.LESS_THAN],
+    MULTI_SELECT: [OPERATOR.CONTAINS, OPERATOR.NOT_CONTAINS, OPERATOR.SET, OPERATOR.NOT_SET]
 }

frontend/src/constants/permissions.js

@@ -12,6 +12,7 @@ export const permissions = {
   CONVERSATIONS_UPDATE_TAGS: 'conversations:update_tags',
   MESSAGES_READ: 'messages:read',
   MESSAGES_WRITE: 'messages:write',
+  MESSAGES_WRITE_AS_CONTACT: 'messages:write_as_contact',
   VIEW_MANAGE: 'view:manage',
   GENERAL_SETTINGS_MANAGE: 'general_settings:manage',
   NOTIFICATION_SETTINGS_MANAGE: 'notification_settings:manage',

frontend/src/features/admin/agents/dataTableColumns.js

@@ -9,7 +9,7 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.firstName'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('first_name'))
+      return h('div', { class: 'text-center' }, row.getValue('first_name'))
     }
   },
   {
@@ -18,7 +18,7 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.lastName'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('last_name'))
+      return h('div', { class: 'text-center' }, row.getValue('last_name'))
     }
   },
   {
@@ -27,7 +27,7 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.enabled'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('enabled') ? t('globals.messages.yes') : t('globals.messages.no'))
+      return h('div', { class: 'text-center' }, row.getValue('enabled') ? t('globals.messages.yes') : t('globals.messages.no'))
     }
   },
   {
@@ -36,7 +36,7 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.email'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('email'))
+      return h('div', { class: 'text-center' }, row.getValue('email'))
     }
   },
   {
@@ -47,7 +47,7 @@ export const createColumns = (t) => [
     cell: function ({ row }) {
       return h(
         'div',
-        { class: 'text-center font-medium' },
+        { class: 'text-center' },
         format(row.getValue('created_at'), 'PPpp')
       )
     }
@@ -60,7 +60,7 @@ export const createColumns = (t) => [
     cell: function ({ row }) {
       return h(
         'div',
-        { class: 'text-center font-medium' },
+        { class: 'text-center' },
         format(row.getValue('updated_at'), 'PPpp')
       )
     }

frontend/src/features/admin/business-hours/dataTableColumns.js

@@ -9,7 +9,7 @@ export const createColumns = (t) => [
             return h('div', { class: 'text-center' }, t('globals.terms.name'))
         },
         cell: function ({ row }) {
-            return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+            return h('div', { class: 'text-center' }, row.getValue('name'))
         }
     },
     {
@@ -18,7 +18,7 @@ export const createColumns = (t) => [
             return h('div', { class: 'text-center' }, t('globals.terms.createdAt'))
         },
         cell: function ({ row }) {
-            return h('div', { class: 'text-center font-medium' }, format(row.getValue('created_at'), 'PPpp'))
+            return h('div', { class: 'text-center' }, format(row.getValue('created_at'), 'PPpp'))
         }
     },
     {
@@ -27,7 +27,7 @@ export const createColumns = (t) => [
             return h('div', { class: 'text-center' }, t('globals.terms.updatedAt'))
         },
         cell: function ({ row }) {
-            return h('div', { class: 'text-center font-medium' }, format(row.getValue('updated_at'), 'PPpp'))
+            return h('div', { class: 'text-center' }, format(row.getValue('updated_at'), 'PPpp'))
         }
     },
     {

frontend/src/features/admin/custom-attributes/dataTableColumns.js

@@ -9,7 +9,7 @@ export const createColumns = (t) => [
             return h('div', { class: 'text-center' }, t('globals.terms.name'))
         },
         cell: function ({ row }) {
-            return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+            return h('div', { class: 'text-center' }, row.getValue('name'))
         }
     },
     {
@@ -18,7 +18,7 @@ export const createColumns = (t) => [
             return h('div', { class: 'text-center' }, t('globals.terms.key'))
         },
         cell: function ({ row }) {
-            return h('div', { class: 'text-center font-medium' }, row.getValue('key'))
+            return h('div', { class: 'text-center' }, row.getValue('key'))
         }
     },
     {
@@ -27,7 +27,7 @@ export const createColumns = (t) => [
             return h('div', { class: 'text-center' }, t('globals.terms.type'))
         },
         cell: function ({ row }) {
-            return h('div', { class: 'text-center font-medium' }, row.getValue('data_type'))
+            return h('div', { class: 'text-center' }, row.getValue('data_type'))
         }
     },
     {
@@ -36,7 +36,7 @@ export const createColumns = (t) => [
             return h('div', { class: 'text-center' }, t('globals.terms.appliesTo'))
         },
         cell: function ({ row }) {
-            return h('div', { class: 'text-center font-medium' }, row.getValue('applies_to'))
+            return h('div', { class: 'text-center' }, row.getValue('applies_to'))
         }
     },
     {
@@ -47,7 +47,7 @@ export const createColumns = (t) => [
         cell: function ({ row }) {
             return h(
                 'div',
-                { class: 'text-center font-medium' },
+                { class: 'text-center' },
                 format(row.getValue('created_at'), 'PPpp')
             )
         }
@@ -60,7 +60,7 @@ export const createColumns = (t) => [
         cell: function ({ row }) {
             return h(
                 'div',
-                { class: 'text-center font-medium' },
+                { class: 'text-center' },
                 format(row.getValue('updated_at'), 'PPpp')
             )
         }

frontend/src/features/admin/macros/dataTableColumns.js

@@ -9,7 +9,7 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.name'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+      return h('div', { class: 'text-center' }, row.getValue('name'))
     }
   },
   {

frontend/src/features/admin/oidc/dataTableColumns.js

@@ -9,7 +9,7 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.name'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+      return h('div', { class: 'text-center' }, row.getValue('name'))
     }
   },
   {
@@ -18,7 +18,7 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.provider'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('provider'))
+      return h('div', { class: 'text-center' }, row.getValue('provider'))
     }
   },
   {

frontend/src/features/admin/roles/RoleForm.vue

@@ -140,6 +140,7 @@ const permissions = ref([
       { name: perms.CONVERSATIONS_UPDATE_TAGS, label: t('admin.role.conversations.updateTags') },
       { name: perms.MESSAGES_READ, label: t('admin.role.messages.read') },
       { name: perms.MESSAGES_WRITE, label: t('admin.role.messages.write') },
+      { name: perms.MESSAGES_WRITE_AS_CONTACT, label: t('admin.role.messages.writeAsContact') },
       { name: perms.VIEW_MANAGE, label: t('admin.role.view.manage') }
     ]
   },

frontend/src/features/admin/roles/dataTableColumns.js

@@ -8,7 +8,7 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.name'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+      return h('div', { class: 'text-center' }, row.getValue('name'))
     }
   },
   {
@@ -17,7 +17,7 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.description'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('description'))
+      return h('div', { class: 'text-center' }, row.getValue('description'))
     }
   },
   {

frontend/src/features/admin/sla/dataTableColumns.js

@@ -9,7 +9,7 @@ export const createColumns = (t) => [
             return h('div', { class: 'text-center' }, t('globals.terms.name'))
         },
         cell: function ({ row }) {
-            return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+            return h('div', { class: 'text-center' }, row.getValue('name'))
         }
     },
     {
@@ -18,7 +18,7 @@ export const createColumns = (t) => [
             return h('div', { class: 'text-center' }, t('globals.terms.createdAt'))
         },
         cell: function ({ row }) {
-            return h('div', { class: 'text-center font-medium' }, format(row.getValue('created_at'), 'PPpp'))
+            return h('div', { class: 'text-center' }, format(row.getValue('created_at'), 'PPpp'))
         }
     },
     {
@@ -27,7 +27,7 @@ export const createColumns = (t) => [
             return h('div', { class: 'text-center' }, t('globals.terms.updatedAt'))
         },
         cell: function ({ row }) {
-            return h('div', { class: 'text-center font-medium' }, format(row.getValue('updated_at'), 'PPpp'))
+            return h('div', { class: 'text-center' }, format(row.getValue('updated_at'), 'PPpp'))
         }
     },
     {

frontend/src/features/admin/status/dataTableColumns.js

@@ -9,7 +9,7 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.name'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+      return h('div', { class: 'text-center' }, row.getValue('name'))
     }
   },
   {

frontend/src/features/admin/tags/dataTableColumns.js

@@ -9,7 +9,7 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.name'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+      return h('div', { class: 'text-center' }, row.getValue('name'))
     }
   },
   {

frontend/src/features/admin/teams/TeamsDataTableColumns.js

@@ -9,7 +9,7 @@ export const columns = [
       return h('div', { class: 'text-center' }, 'Name')
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+      return h('div', { class: 'text-center' }, row.getValue('name'))
     }
   },
   {
@@ -20,7 +20,7 @@ export const columns = [
     cell: function ({ row }) {
       return h(
         'div',
-        { class: 'text-center font-medium' },
+        { class: 'text-center' },
         format(row.getValue('created_at'), 'PPpp')
       )
     }
@@ -33,7 +33,7 @@ export const columns = [
     cell: function ({ row }) {
       return h(
         'div',
-        { class: 'text-center font-medium' },
+        { class: 'text-center' },
         format(row.getValue('updated_at'), 'PPpp')
       )
     }

frontend/src/features/admin/templates/dataTableColumns.js

@@ -9,7 +9,7 @@ export const createOutgoingEmailTableColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.name'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+      return h('div', { class: 'text-center' }, row.getValue('name'))
     }
   },
   {
@@ -60,7 +60,7 @@ export const createEmailNotificationTableColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.name'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+      return h('div', { class: 'text-center' }, row.getValue('name'))
     }
   },
 

frontend/src/features/admin/webhooks/dataTableColumns.js

@@ -10,7 +10,7 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, t('globals.terms.name'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+      return h('div', { class: 'text-center' }, row.getValue('name'))
     }
   },
   {

frontend/src/features/contact/ContactForm.vue

@@ -41,8 +41,8 @@
 
       <div class="flex flex-col flex-1">
         <div class="flex items-end">
-          <FormField v-slot="{ componentField }" name="phone_number_calling_code">
-            <FormItem class="w-20">
+          <FormField v-slot="{ componentField }" name="phone_number_country_code">
+            <FormItem class="w-max">
               <FormLabel class="flex items-center whitespace-nowrap">
                 {{ t('globals.terms.phoneNumber') }}
               </FormLabel>
@@ -58,13 +58,18 @@
                       <div class="w-7 h-7 flex items-center justify-center">
                         <span v-if="item.emoji">{{ item.emoji }}</span>
                       </div>
-                      <span class="text-sm">{{ item.label }} ({{ item.value }})</span>
+                      <span class="text-sm">{{ item.label }} ({{ item.calling_code }})</span>
                     </div>
                   </template>
 
                   <template #selected="{ selected }">
-                    <div class="flex items-center mb-1">
-                      <span v-if="selected" class="text-xl leading-none">{{ selected.emoji }}</span>
+                    <div class="flex items-center gap-1">
+                      <span v-if="selected" class="text-lg">{{ selected.emoji }}</span>
+                      <span
+                        v-if="selected && selected.calling_code"
+                        class="text-xs text-muted-foreground"
+                        >({{ selected.calling_code }})</span
+                      >
                     </div>
                   </template>
                 </ComboBox>
@@ -116,7 +121,8 @@ const userStore = useUserStore()
 
 const allCountries = countries.map((country) => ({
   label: country.name,
-  value: country.calling_code,
-  emoji: country.emoji
+  value: country.iso_2,
+  emoji: country.emoji,
+  calling_code: country.calling_code
 }))
 </script>

frontend/src/features/contact/ContactNotes.vue

@@ -33,13 +33,7 @@
             />
           </div>
           <div class="flex justify-end space-x-3 pt-2">
-            <Button
-              variant="outline"
-              @click="cancelAddNote"
-              class="transition-all hover:bg-gray-100"
-            >
-              Cancel
-            </Button>
+            <Button variant="outline" @click="cancelAddNote"> Cancel </Button>
             <Button type="submit" :disabled="!newNote.trim()">
               {{ $t('globals.messages.save') + ' ' + $t('globals.terms.note').toLowerCase() }}
             </Button>
@@ -53,13 +47,13 @@
       <Card
         v-for="note in notes"
         :key="note.id"
-        class="overflow-hidden border-gray-2 hover:border-gray-300 transition-all duration-200 box hover:shadow"
+        class="overflow-hidden border-gray-2 dark:hover:border-gray-700 hover:border-gray-300 transition-all duration-200 box hover:shadow"
       >
         <!-- Header -->
-        <CardHeader class="bg-gray-50/50 dark:bg-secondary border-b p-2">
+        <CardHeader class="bg-background border-b p-2">
           <div class="flex items-center justify-between">
             <div class="flex items-center space-x-3">
-              <Avatar class="border border-gray-200 shadow-sm">
+              <Avatar class="border shadow-sm">
                 <AvatarImage :src="note.avatar_url" />
                 <AvatarFallback>
                   {{ getInitials(note.first_name, note.last_name) }}

frontend/src/features/contact/formSchema.js

@@ -29,7 +29,7 @@ export const createFormSchema = (t) => z.object({
             })
         })
         .nullable(),
-    phone_number_calling_code: z.string().optional().nullable(),
+    phone_number_country_code: z.string().optional().nullable(),
     avatar_url: z.string().optional().nullable(),
     email: z
         .string({

frontend/src/features/conversation/ReplyBox.vue

@@ -122,6 +122,7 @@ import { Input } from '@/components/ui/input'
 import { useEmitter } from '@/composables/useEmitter'
 import { useFileUpload } from '@/composables/useFileUpload'
 import ReplyBoxContent from '@/features/conversation/ReplyBoxContent.vue'
+import { UserTypeAgent } from '@/constants/user'
 import {
   Form,
   FormField,
@@ -252,6 +253,7 @@ const processSend = async () => {
     if (hasTextContent.value > 0 || mediaFiles.value.length > 0) {
       const message = htmlContent.value
       await api.sendMessage(conversationStore.current.uuid, {
+        sender_type: UserTypeAgent,
         private: messageType.value === 'private_note',
         message: message,
         attachments: mediaFiles.value.map((file) => file.id),

frontend/src/features/conversation/sidebar/ConversationSideBar.vue

@@ -13,7 +13,9 @@
           <SelectComboBox
             v-model="conversationStore.current.assigned_user_id"
             :items="[{ value: 'none', label: 'None' }, ...usersStore.options]"
-            :placeholder="t('globals.messages.select', { name: t('globals.terms.agent').toLowerCase() })"
+            :placeholder="
+              t('globals.messages.select', { name: t('globals.terms.agent').toLowerCase() })
+            "
             @select="selectAgent"
             type="user"
           />
@@ -22,7 +24,9 @@
           <SelectComboBox
             v-model="conversationStore.current.assigned_team_id"
             :items="[{ value: 'none', label: 'None' }, ...teamsStore.options]"
-            :placeholder="t('globals.messages.select', { name: t('globals.terms.team').toLowerCase() })"
+            :placeholder="
+              t('globals.messages.select', { name: t('globals.terms.team').toLowerCase() })
+            "
             @select="selectTeam"
             type="team"
           />
@@ -31,7 +35,9 @@
           <SelectComboBox
             v-model="conversationStore.current.priority_id"
             :items="priorityOptions"
-            :placeholder="t('globals.messages.select', { name: t('globals.terms.priority').toLowerCase() })"
+            :placeholder="
+              t('globals.messages.select', { name: t('globals.terms.priority').toLowerCase() })
+            "
             @select="selectPriority"
             type="priority"
           />
@@ -41,7 +47,9 @@
             v-if="conversationStore.current"
             v-model="conversationStore.current.tags"
             :items="tags.map((tag) => ({ label: tag, value: tag }))"
-            :placeholder="t('globals.messages.select', { name: t('globals.terms.tag', 2).toLowerCase() })"
+            :placeholder="
+              t('globals.messages.select', { name: t('globals.terms.tag', 2).toLowerCase() })
+            "
           />
         </AccordionContent>
       </AccordionItem>
@@ -93,6 +101,7 @@ import { ref, onMounted, watch, computed } from 'vue'
 import { useConversationStore } from '@/stores/conversation'
 import { useUsersStore } from '@/stores/users'
 import { useTeamStore } from '@/stores/team'
+import { useTagStore } from '@/stores/tag'
 import {
   Accordion,
   AccordionContent,
@@ -118,6 +127,7 @@ const emitter = useEmitter()
 const conversationStore = useConversationStore()
 const usersStore = useUsersStore()
 const teamsStore = useTeamStore()
+const tagStore = useTagStore()
 const tags = ref([])
 // Save the accordion state in local storage
 const accordionState = useStorage('conversation-sidebar-accordion', [])
@@ -171,15 +181,8 @@ watch(
 const priorityOptions = computed(() => conversationStore.priorityOptions)
 
 const fetchTags = async () => {
-  try {
-    const resp = await api.getTags()
-    tags.value = resp.data.data.map((item) => item.name)
-  } catch (error) {
-    emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
-      variant: 'destructive',
-      description: handleHTTPError(error).message
-    })
-  }
+  await tagStore.fetchTags()
+  tags.value = tagStore.tags.map((item) => item.name)
 }
 
 const handleAssignedUserChange = (id) => {

frontend/src/features/conversation/sidebar/ConversationSideBarContact.vue

@@ -58,6 +58,7 @@ import { ViewVerticalIcon } from '@radix-icons/vue'
 import { Button } from '@/components/ui/button'
 import { Avatar, AvatarFallback, AvatarImage } from '@/components/ui/avatar'
 import { Mail, Phone, ExternalLink } from 'lucide-vue-next'
+import countries from '@/constants/countries.js'
 import { useEmitter } from '@/composables/useEmitter'
 import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
 import { useConversationStore } from '@/stores/conversation'
@@ -72,8 +73,13 @@ const { t } = useI18n()
 const userStore = useUserStore()
 
 const phoneNumber = computed(() => {
-  const callingCode = conversation.value?.contact?.phone_number_calling_code || ''
+  const countryCodeValue = conversation.value?.contact?.phone_number_country_code || ''
   const number = conversation.value?.contact?.phone_number || t('conversation.sidebar.notAvailable')
-  return callingCode ? `${callingCode} ${number}` : number
+  if (!countryCodeValue) return number
+
+  // Lookup calling code
+  const country = countries.find((c) => c.iso_2 === countryCodeValue)
+  const callingCode = country ? country.calling_code : countryCodeValue
+  return `${callingCode} ${number}`
 })
 </script>

frontend/src/features/conversation/sidebar/PreviousConversations.vue

@@ -8,7 +8,7 @@
   >
     {{ $t('conversation.sidebar.noPreviousConvo') }}
   </div>
-  <div v-else class="space-y-3">
+  <div v-else class="space-y-1">
     <router-link
       v-for="conversation in conversationStore.current.previous_conversations"
       :key="conversation.uuid"
@@ -30,9 +30,31 @@
             {{ conversation.last_message }}
           </span>
         </div>
-        <span class="text-xs text-muted-foreground" v-if="conversation.last_message_at">
-          {{ format(new Date(conversation.last_message_at), 'h') + ' h' }}
-        </span>
+        <Tooltip>
+          <TooltipTrigger asChild>
+            <div class="flex gap-1 items-center text-xs text-muted-foreground">
+              <span v-if="conversation.created_at">
+                {{ getRelativeTime(new Date(conversation.created_at)) }}
+              </span>
+              <span>•</span>
+              <span v-if="conversation.last_message_at">
+                {{ getRelativeTime(new Date(conversation.last_message_at)) }}
+              </span>
+            </div>
+          </TooltipTrigger>
+          <TooltipContent>
+            <div class="space-y-1 text-xs">
+              <p>
+                {{ $t('globals.terms.createdAt') }}:
+                {{ formatFullTimestamp(new Date(conversation.created_at)) }}
+              </p>
+              <p v-if="conversation.last_message_at">
+                {{ $t('globals.terms.lastMessageAt') }}:
+                {{ formatFullTimestamp(new Date(conversation.last_message_at)) }}
+              </p>
+            </div>
+          </TooltipContent>
+        </Tooltip>
       </div>
     </router-link>
   </div>
@@ -40,7 +62,8 @@
 
 <script setup>
 import { useConversationStore } from '@/stores/conversation'
-import { format } from 'date-fns'
+import { Tooltip, TooltipContent, TooltipTrigger } from '@/components/ui/tooltip'
+import { formatFullTimestamp, getRelativeTime } from '@/utils/datetime'
 
 const conversationStore = useConversationStore()
 </script>

frontend/src/features/view/ViewForm.vue

@@ -83,6 +83,7 @@ import { handleHTTPError } from '@/utils/http'
 import { OPERATOR } from '@/constants/filterConfig.js'
 import { useI18n } from 'vue-i18n'
 import { z } from 'zod'
+import { FIELD_TYPE } from '@/constants/filterConfig'
 import api from '@/api'
 
 const emitter = useEmitter()
@@ -106,68 +107,88 @@ const formSchema = toTypedSchema(
   z.object({
     id: z.number().optional(),
     name: z
-      .string()
+      .string({
+        required_error: t('globals.messages.required')
+      })
       .min(2, { message: t('view.form.name.length') })
       .max(30, { message: t('view.form.name.length') }),
     filters: z
       .array(
         z.object({
-          model: z.string({
-            required_error: t('globals.messages.required', {
-              name: t('globals.terms.filter').toLowerCase()
-            })
-          }),
-          field: z.string({
-            required_error: t('globals.messages.required', {
-              name: t('globals.terms.field').toLowerCase()
-            })
-          }),
-          operator: z.string({
-            required_error: t('globals.messages.required', {
-              name: t('globals.terms.operator').toLowerCase()
-            })
-          }),
-          value: z.union([z.string(), z.number(), z.boolean()]).optional()
+          model: z.string().optional(),
+          field: z.string().optional(),
+          operator: z.string().optional(),
+          value: z
+            .union([
+              z.string(),
+              z.number(),
+              z.boolean(),
+              z.array(z.union([z.string(), z.number()]))
+            ])
+            .optional()
         })
       )
       .default([])
-      .refine((filters) => filters.length > 0, { message: t('view.form.filter.selectAtLeastOne') })
-      .refine(
-        (filters) =>
-          filters.every(
-            (f) =>
-              f.model &&
-              f.field &&
-              f.operator &&
-              ([OPERATOR.SET, OPERATOR.NOT_SET].includes(f.operator) || f.value)
-          ),
-        {
-          message: t('view.form.filter.partiallyFilled')
-        }
-      )
   })
 )
 
 const form = useForm({
-  validationSchema: formSchema,
-  validateOnMount: false,
-  validateOnInput: false,
-  validateOnBlur: false
+  validationSchema: formSchema
 })
 
-const onSubmit = async () => {
-  const validationResult = await form.validate()
-  if (!validationResult.valid) return
-
+const onSubmit = form.handleSubmit(async (values) => {
   if (isSubmitting.value) return
+
+  // Make sure at least one filter is selected
+  if (!values.filters || values.filters.length === 0) {
+    form.setFieldError('filters', t('view.form.filter.selectAtLeastOne'))
+    return
+  }
+
+  // Check for partial filters
+  const hasPartialFilters = values.filters.some(
+    (f) =>
+      !f.field ||
+      !f.operator ||
+      (![OPERATOR.SET, OPERATOR.NOT_SET].includes(f.operator) && !f.value)
+  )
+  if (hasPartialFilters) {
+    form.setFieldError('filters', t('view.form.filter.partiallyFilled'))
+    return
+  }
+
   isSubmitting.value = true
 
   try {
-    const values = form.values
+    // Serialize array values to JSON strings for backend
+    if (values.filters) {
+      values.filters = values.filters.map((filter) => {
+        if (Array.isArray(filter.value)) {
+          // Convert string IDs to numbers for backend (tags use string IDs in frontend)
+          const numericValues = filter.value.map((v) => {
+            const num = Number(v)
+            return isNaN(num) ? v : num
+          })
+          return { ...filter, value: JSON.stringify(numericValues) }
+        }
+        return filter
+      })
+    }
+
     if (values.id) {
       await api.updateView(values.id, values)
+      emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+        description: t('globals.messages.updatedSuccessfully', {
+          name: t('globals.terms.view')
+        })
+      })
     } else {
       await api.createView(values)
+      emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+        description: t('globals.messages.createdSuccessfully', {
+          name: t('globals.terms.view')
+        })
+      })
     }
     emitter.emit(EMITTER_EVENTS.REFRESH_LIST, { model: 'view' })
     openDialog.value = false
@@ -180,14 +201,36 @@ const onSubmit = async () => {
   } finally {
     isSubmitting.value = false
   }
-}
+})
 
 // Set form values when view prop changes
 watch(
   () => view.value,
   (newVal) => {
     if (newVal && Object.keys(newVal).length) {
-      form.setValues(newVal)
+      // Deserialize multi-select filter values from JSON strings to arrays
+      const processedVal = { ...newVal }
+      if (processedVal.filters) {
+        processedVal.filters = processedVal.filters.map((filter) => {
+          // Multi-select fields need to be deserialized from JSON strings
+          const field = filterFields.value.find((f) => f.field === filter.field)
+          const isMultiSelectField = field?.type === FIELD_TYPE.MULTI_SELECT
+
+          if (isMultiSelectField && typeof filter.value === 'string') {
+            try {
+              const parsed = JSON.parse(filter.value)
+              // Convert numbers back to strings (frontend uses string IDs)
+              const stringValues = Array.isArray(parsed) ? parsed.map((v) => String(v)) : parsed
+              return { ...filter, value: stringValues }
+            } catch (e) {
+              // If parsing fails, return as-is
+              return filter
+            }
+          }
+          return filter
+        })
+      }
+      form.setValues(processedVal)
     }
   },
   { immediate: true }

frontend/src/utils/datetime.js

@@ -1,16 +1,17 @@
-import { format, differenceInMinutes, differenceInHours, differenceInDays } from 'date-fns'
+import { format, differenceInMinutes, differenceInHours, differenceInDays, differenceInYears } from 'date-fns'
 
 export function getRelativeTime (timestamp, now = new Date()) {
   try {
     const mins = differenceInMinutes(now, timestamp)
     const hours = differenceInHours(now, timestamp)
     const days = differenceInDays(now, timestamp)
+    const years = differenceInYears(now, timestamp)
 
-    if (mins === 0) return 'Just now'
-    if (mins < 60) return `${mins} mins ago`
-    if (hours < 24) return `${hours} hrs ago`
-    if (days < 7) return `${days} days ago`
-    return format(timestamp, 'MMMM d, yyyy h:mm a')
+    if (mins === 0) return 'now'
+    if (mins < 60) return `${mins}m`
+    if (hours < 24) return `${hours}h`
+    if (days < 365) return `${days}d`
+    return `${years}y`
   } catch (error) {
     console.error('Error parsing time', error, 'timestamp', timestamp)
     return ''

frontend/src/views/admin/inbox/InboxList.vue

@@ -69,7 +69,7 @@ const columns = [
       return h('div', { class: 'text-center' }, t('globals.terms.name'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('name'))
+      return h('div', { class: 'text-center' }, row.getValue('name'))
     }
   },
   {
@@ -78,7 +78,7 @@ const columns = [
       return h('div', { class: 'text-center' }, t('globals.terms.channel'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('channel'))
+      return h('div', { class: 'text-center' }, row.getValue('channel'))
     }
   },
   {

frontend/src/views/admin/oidc/OIDC.vue

@@ -7,7 +7,7 @@
     <template #help>
       <p>Configure single sign-on with one or more OpenID Connect providers.</p>
       <a
-        href="https://libredesk.io/docs/sso/"
+        href="https://docs.libredesk.io/configuration/sso"
         target="_blank"
         rel="noopener noreferrer"
         class="link-style"

frontend/src/views/admin/templates/Templates.vue

@@ -49,7 +49,7 @@
         <p>Design templates for customer communications and responses.</p>
         <p>Modify content for internal and external emails.</p>
         <a
-          href="https://libredesk.io/docs/templating/"
+          href="https://docs.libredesk.io/configuration/email-templates"
           target="_blank"
           rel="noopener noreferrer"
           class="link-style"

frontend/src/views/admin/webhooks/Webhooks.vue

@@ -8,7 +8,7 @@
       <p>Configure webhooks to receive real-time notifications when events occur in your Libredesk workspace.</p>
       <p>Webhooks allow you to integrate Libredesk with external services by sending HTTP POST requests when specific events happen.</p>
       <a
-        href="https://libredesk.io/docs/webhooks/"
+        href="https://docs.libredesk.io/configuration/webhooks"
         target="_blank"
         rel="noopener noreferrer"
         class="link-style"

frontend/src/views/contact/ContactDetailView.vue

@@ -5,7 +5,11 @@
         <CustomBreadcrumb :links="breadcrumbLinks" />
       </div>
 
-      <div v-if="contact" class="flex justify-center space-y-4 w-full">
+      <div
+        v-if="contact"
+        class="flex justify-center space-y-4 w-full"
+        :class="{ 'loading-fade': formLoading }"
+      >
         <div class="flex flex-col w-full mt-12">
           <div class="flex flex-col space-y-2">
             <AvatarUpload
@@ -189,7 +193,7 @@ async function onUpload(file) {
     formData.append('last_name', form.values.last_name)
     formData.append('email', form.values.email)
     formData.append('phone_number', form.values.phone_number)
-    formData.append('phone_number_calling_code', form.values.phone_number_calling_code)
+    formData.append('phone_number_country_code', form.values.phone_number_country_code)
     formData.append('enabled', form.values.enabled)
     const { data } = await api.updateContact(contact.value.id, formData)
     contact.value.avatar_url = data.avatar_url

go.mod

@@ -70,6 +70,7 @@ require (
 	github.com/rivo/uniseg v0.4.4 // indirect
 	github.com/savsgio/gotils v0.0.0-20240303185622-093b76447511 // indirect
 	github.com/ssor/bom v0.0.0-20170718123548-6386211fdfcf // indirect
+	github.com/stretchr/objx v0.5.2 // indirect
 	github.com/valyala/bytebufferpool v1.0.0 // indirect
 	golang.org/x/image v0.18.0 // indirect
 	golang.org/x/net v0.40.0 // indirect

go.sum

@@ -157,6 +157,8 @@ github.com/spf13/pflag v1.0.5/go.mod h1:McXfInJRrz4CZXVZOBLb0bTZqETkiAhM9Iw0y3An
 github.com/ssor/bom v0.0.0-20170718123548-6386211fdfcf h1:pvbZ0lM0XWPBqUKqFU8cmavspvIl9nulOYwdy6IFRRo=
 github.com/ssor/bom v0.0.0-20170718123548-6386211fdfcf/go.mod h1:RJID2RhlZKId02nZ62WenDCkgHFerpIOmW0iT7GKmXM=
 github.com/stretchr/objx v0.1.0/go.mod h1:HFkY916IF+rwdDfMAkV7OtwuqBVzrE8GR6GFx+wExME=
+github.com/stretchr/objx v0.5.2 h1:xuMeJ0Sdp5ZMRXx/aWO6RZxdr3beISkG5/G/aIRr3pY=
+github.com/stretchr/objx v0.5.2/go.mod h1:FRsXN1f5AsAjCGJKqEizvkpNtU+EGNCLh3NxZ/8L+MA=
 github.com/stretchr/testify v1.6.0/go.mod h1:6Fq8oRcR53rry900zMqJjRRixrwX3KX962/h/Wwjteg=
 github.com/stretchr/testify v1.10.0 h1:Xv5erBjTwe/5IxqUQTdXv5kgmIvbHo3QQyRwhJsOfJA=
 github.com/stretchr/testify v1.10.0/go.mod h1:r2ic/lqez/lEtzL7wO/rwa5dbSLXVDPFyf8C91i36aY=

i18n/en.json

@@ -177,6 +177,7 @@
   "globals.terms.usage": "Usage",
   "globals.terms.createdAt": "Created At",
   "globals.terms.updatedAt": "Updated At",
+  "globals.terms.lastMessageAt": "Last message at",
   "globals.terms.pickDate": "Pick a date",
   "globals.terms.time": "Time",
   "globals.terms.listValues": "List values",
@@ -412,7 +413,7 @@
   "admin.general.maxAllowedFileUploadSize.description": "Max allowed file upload size in MB.",
   "admin.general.maxAllowedFileUploadSize.valid": "Max allowed file upload size should be between 1 and 500 MB",
   "admin.general.allowedFileUploadExtensions": "Allowed File Upload Extensions",
-  "admin.general.allowedFileUploadExtensions.description": "Allowed file upload extensions. Use `*` to allow all file types.",
+  "admin.general.allowedFileUploadExtensions.description": "Use `*` to permit all file types. For example: `jpg, png, pdf`",
   "admin.businessHours.unauthorized": "You do not have permission to view business hours.",
   "admin.businessHours.setBusinessHours": "Set business hours",
   "admin.businessHours.alwaysOpen24x7": "Always open (24/7)",
@@ -500,6 +501,7 @@
   "admin.role.conversations.updateTags": "Add or remove conversation tags",
   "admin.role.messages.read": "View conversation messages",
   "admin.role.messages.write": "Send messages in conversations",
+  "admin.role.messages.writeAsContact": "Send messages as contact",
   "admin.role.view.manage": "Create and manage conversation views",
   "admin.role.generalSettings.manage": "Manage General Settings",
   "admin.role.notificationSettings.manage": "Manage Notification Settings",
@@ -531,7 +533,7 @@
   "admin.automation.conversationUpdate": "Conversation Update",
   "admin.automation.conversationUpdate.description": "Rules that run when a conversation is updated.",
   "admin.automation.timeTriggers": "Time Triggers",
-  "admin.automation.timeTriggers.description": "Rules that once an hour",
+  "admin.automation.timeTriggers.description": "Rules that run once an hour",
   "admin.automation.match": "Match",
   "admin.automation.any": "ANY",
   "admin.automation.all": "ALL",

internal/authz/models/models.go

@@ -15,6 +15,7 @@ const (
 	PermConversationWrite               = "conversations:write"
 	PermMessagesRead                    = "messages:read"
 	PermMessagesWrite                   = "messages:write"
+	PermMessagesWriteAsContact          = "messages:write_as_contact"
 
 	// View
 	PermViewManage = "view:manage"
@@ -102,6 +103,7 @@ var validPermissions = map[string]struct{}{
 	PermConversationWrite:               {},
 	PermMessagesRead:                    {},
 	PermMessagesWrite:                   {},
+	PermMessagesWriteAsContact:          {},
 	PermViewManage:                      {},
 	PermStatusManage:                    {},
 	PermTagsManage:                      {},

internal/automation/evaluator.go

@@ -232,12 +232,21 @@ func (e *Engine) evaluateRule(rule models.RuleDetail, conversation cmodels.Conve
 		for _, ruleValue := range ruleValues {
 			// Normalize rule value by collapsing multiple spaces
 			normalizedRuleValue := strings.Join(strings.Fields(ruleValue), " ")
-			if strings.Contains(
-				strings.ToLower(normalizedInputText),
-				strings.ToLower(normalizedRuleValue),
-			) {
-				conditionMet = true
-				break
+			
+			// Respect CaseSensitiveMatch flag
+			if rule.CaseSensitiveMatch {
+				if strings.Contains(normalizedInputText, normalizedRuleValue) {
+					conditionMet = true
+					break
+				}
+			} else {
+				if strings.Contains(
+					strings.ToLower(normalizedInputText),
+					strings.ToLower(normalizedRuleValue),
+				) {
+					conditionMet = true
+					break
+				}
 			}
 		}
 	case models.RuleOperatorNotContains:
@@ -249,12 +258,21 @@ func (e *Engine) evaluateRule(rule models.RuleDetail, conversation cmodels.Conve
 		for _, ruleValue := range ruleValues {
 			// Normalize rule value by collapsing multiple spaces
 			normalizedRuleValue := strings.Join(strings.Fields(ruleValue), " ")
-			if strings.Contains(
-				strings.ToLower(normalizedInputText),
-				strings.ToLower(normalizedRuleValue),
-			) {
-				conditionMet = false
-				break
+			
+			// Respect CaseSensitiveMatch flag
+			if rule.CaseSensitiveMatch {
+				if strings.Contains(normalizedInputText, normalizedRuleValue) {
+					conditionMet = false
+					break
+				}
+			} else {
+				if strings.Contains(
+					strings.ToLower(normalizedInputText),
+					strings.ToLower(normalizedRuleValue),
+				) {
+					conditionMet = false
+					break
+				}
 			}
 		}
 	case models.RuleOperatorSet:

internal/conversation/conversation.go

@@ -541,6 +541,10 @@ func (c *Manager) UpdateConversationTeamAssignee(uuid string, teamID int, actor
 
 	// Team changed?
 	if previousAssignedTeamID != teamID {
+		// Remove assigned user if team has changed.
+		c.RemoveConversationAssignee(uuid, models.AssigneeTypeUser, actor)
+
+		// Apply SLA policy if this new team has a SLA policy.
 		team, err := c.teamStore.Get(teamID)
 		if err != nil {
 			return nil
@@ -960,7 +964,7 @@ func (m *Manager) ApplyAction(action amodels.RuleAction, conv models.Conversatio
 	return nil
 }
 
-// RemoveConversationAssignee removes the assignee from the conversation.
+// RemoveConversationAssignee removes assigned user from a conversation.
 func (m *Manager) RemoveConversationAssignee(uuid, typ string, actor umodels.User) error {
 	if _, err := m.q.RemoveConversationAssignee.Exec(uuid, typ); err != nil {
 		m.lo.Error("error removing conversation assignee", "error", err)
@@ -975,6 +979,14 @@ func (m *Manager) RemoveConversationAssignee(uuid, typ string, actor umodels.Use
 		})
 	}
 
+	// Broadcast ws update.
+	switch typ {
+	case models.AssigneeTypeUser:
+		m.BroadcastConversationUpdate(uuid, "assigned_user_id", nil)
+	case models.AssigneeTypeTeam:
+		m.BroadcastConversationUpdate(uuid, "assigned_team_id", nil)
+	}
+
 	return nil
 }
 
@@ -1081,6 +1093,35 @@ func (c *Manager) makeConversationsListQuery(userID int, teamIDs []int, listType
 		return "", nil, fmt.Errorf("no conversation list types specified")
 	}
 
+	// Parse filters to extract tag filters
+	var (
+		filters          []dbutil.Filter
+		tagFilters       []dbutil.Filter
+		remainingFilters []dbutil.Filter
+	)
+	if filtersJSON != "" && filtersJSON != "[]" {
+		if err := json.Unmarshal([]byte(filtersJSON), &filters); err != nil {
+			return "", nil, fmt.Errorf("invalid filters JSON: %w", err)
+		}
+
+		// Separate tag filters from other filters
+		for _, f := range filters {
+			if f.Field == "tags" && (f.Operator == "contains" || f.Operator == "not contains" || f.Operator == "set" || f.Operator == "not set") {
+				tagFilters = append(tagFilters, f)
+			} else {
+				remainingFilters = append(remainingFilters, f)
+			}
+		}
+
+		// Update filtersJSON with remaining filters for the generic builder
+		if len(remainingFilters) > 0 {
+			b, _ := json.Marshal(remainingFilters)
+			filtersJSON = string(b)
+		} else {
+			filtersJSON = "[]"
+		}
+	}
+
 	// Prepare the conditions based on the list types.
 	conditions := []string{}
 	for _, lt := range listTypes {
@@ -1106,13 +1147,60 @@ func (c *Manager) makeConversationsListQuery(userID int, teamIDs []int, listType
 		}
 	}
 
+	// Build the base query with list type conditions
+	var whereClause string
 	if len(conditions) > 0 {
-		baseQuery = fmt.Sprintf(baseQuery, "AND ("+strings.Join(conditions, " OR ")+")")
-	} else {
-		// Replace the `%s` in the base query with an empty string.
-		baseQuery = fmt.Sprintf(baseQuery, "")
+		whereClause = "AND (" + strings.Join(conditions, " OR ") + ")"
 	}
 
+	// Add tag filter conditions
+	// TODO: Evaluate - https://github.com/Masterminds/squirrel when required.
+	for _, tf := range tagFilters {
+		switch tf.Operator {
+		case "contains", "not contains":
+			var tagIDs []int
+			if err := json.Unmarshal([]byte(tf.Value), &tagIDs); err != nil {
+				return "", nil, fmt.Errorf("invalid tag IDs in filter: %w", err)
+			}
+			if len(tagIDs) > 0 {
+				paramIdx := len(qArgs) + 1
+				switch tf.Operator {
+				case "contains":
+					// Has any of the tags
+					tagCondition := fmt.Sprintf(` AND conversations.id IN (
+						SELECT DISTINCT conversation_id 
+						FROM conversation_tags 
+						WHERE tag_id = ANY($%d::int[])
+					)`, paramIdx)
+					whereClause += tagCondition
+				case "not contains":
+					// Doesn't have any of the tags
+					tagCondition := fmt.Sprintf(` AND conversations.id NOT IN (
+						SELECT DISTINCT conversation_id 
+						FROM conversation_tags 
+						WHERE tag_id = ANY($%d::int[])
+					)`, paramIdx)
+					whereClause += tagCondition
+				}
+				qArgs = append(qArgs, pq.Array(tagIDs))
+			}
+		case "set":
+			// Has any tags at all
+			whereClause += ` AND EXISTS (
+				SELECT 1 FROM conversation_tags 
+				WHERE conversation_id = conversations.id
+			)`
+		case "not set":
+			// Has no tags at all
+			whereClause += ` AND NOT EXISTS (
+				SELECT 1 FROM conversation_tags 
+				WHERE conversation_id = conversations.id
+			)`
+		}
+	}
+
+	baseQuery = fmt.Sprintf(baseQuery, whereClause)
+
 	return dbutil.BuildPaginatedQuery(baseQuery, qArgs, dbutil.PaginationOptions{
 		Order:    order,
 		OrderBy:  orderBy,

internal/conversation/message.go

@@ -462,6 +462,11 @@ func (m *Manager) InsertMessage(message *models.Message) error {
 		message.Meta = json.RawMessage(`{}`)
 	}
 
+	// Handle empty content type enum, default to text.
+	if message.ContentType == "" {
+		message.ContentType = models.ContentTypeText
+	}
+
 	// Convert HTML content to text for search.
 	message.TextContent = stringutil.HTML2Text(message.Content)
 

internal/conversation/models/models.go

@@ -145,7 +145,7 @@ type ConversationContact struct {
 	AvailabilityStatus     string          `db:"availability_status" json:"availability_status"`
 	AvatarURL              null.String     `db:"avatar_url" json:"avatar_url"`
 	PhoneNumber            null.String     `db:"phone_number" json:"phone_number"`
-	PhoneNumberCallingCode null.String     `db:"phone_number_calling_code" json:"phone_number_calling_code"`
+	PhoneNumberCountryCode null.String     `db:"phone_number_country_code" json:"phone_number_country_code"`
 	CustomAttributes       json.RawMessage `db:"custom_attributes" json:"custom_attributes"`
 	Enabled                bool            `db:"enabled" json:"enabled"`
 	LastActiveAt           null.Time       `db:"last_active_at" json:"last_active_at"`
@@ -173,7 +173,7 @@ type PreviousConversationContact struct {
 }
 
 type ConversationParticipant struct {
-	ID        string      `db:"id" json:"id"`
+	ID        int         `db:"id" json:"id"`
 	FirstName string      `db:"first_name" json:"first_name"`
 	LastName  string      `db:"last_name" json:"last_name"`
 	AvatarURL null.String `db:"avatar_url" json:"avatar_url"`

internal/conversation/queries.sql

@@ -140,7 +140,7 @@ SELECT
    ct.availability_status as "contact.availability_status",
    ct.avatar_url as "contact.avatar_url",
    ct.phone_number as "contact.phone_number",
-   ct.phone_number_calling_code as "contact.phone_number_calling_code",
+   ct.phone_number_country_code as "contact.phone_number_country_code",
    ct.custom_attributes as "contact.custom_attributes",
    ct.enabled as "contact.enabled",
    ct.last_active_at as "contact.last_active_at",
@@ -353,6 +353,7 @@ WHERE uuid = $1;
 UPDATE conversations
 SET 
     assigned_user_id = CASE WHEN $2 = 'user' THEN NULL ELSE assigned_user_id END,
+    assignee_last_seen_at = CASE WHEN $2 = 'user' THEN NULL ELSE assignee_last_seen_at END,
     assigned_team_id = CASE WHEN $2 = 'team' THEN NULL ELSE assigned_team_id END,
     updated_at = NOW()
 WHERE uuid = $1;

internal/migrations/v0.7.4.go

@@ -0,0 +1,53 @@
+package migrations
+
+import (
+	"github.com/jmoiron/sqlx"
+	"github.com/knadh/koanf/v2"
+	"github.com/knadh/stuffbin"
+)
+
+// V0_7_4 updates the database schema to v0.7.4.
+func V0_7_4(db *sqlx.DB, fs stuffbin.FileSystem, ko *koanf.Koanf) error {
+	// Rename phone_number_calling_code to phone_number_country_code
+	// This column will now store country codes (US, CA, GB) instead of calling codes (+1, +44)
+	_, err := db.Exec(`
+		DO $$
+		BEGIN
+			IF NOT EXISTS (
+				SELECT 1 FROM information_schema.columns
+				WHERE table_name = 'users' AND column_name = 'phone_number_country_code'
+			) AND EXISTS (
+				SELECT 1 FROM information_schema.columns
+				WHERE table_name = 'users' AND column_name = 'phone_number_calling_code'
+			) THEN
+				ALTER TABLE users
+				RENAME COLUMN phone_number_calling_code TO phone_number_country_code;
+			END IF;
+		END $$;
+	`)
+	if err != nil {
+		return err
+	}
+
+	// Rename the constraint to match the new column name
+	_, err = db.Exec(`
+		DO $$
+		BEGIN
+			IF NOT EXISTS (
+				SELECT 1 FROM information_schema.constraint_column_usage
+				WHERE constraint_name = 'constraint_users_on_phone_number_country_code'
+			) AND EXISTS (
+				SELECT 1 FROM information_schema.constraint_column_usage
+				WHERE constraint_name = 'constraint_users_on_phone_number_calling_code'
+			) THEN
+				ALTER TABLE users
+				RENAME CONSTRAINT constraint_users_on_phone_number_calling_code TO constraint_users_on_phone_number_country_code;
+			END IF;
+		END $$;
+	`)
+	if err != nil {
+		return err
+	}
+
+	return nil
+}

internal/user/contact.go

@@ -29,7 +29,7 @@ func (u *Manager) CreateContact(user *models.User) error {
 
 // UpdateContact updates a contact in the database.
 func (u *Manager) UpdateContact(id int, user models.User) error {
-	if _, err := u.q.UpdateContact.Exec(id, user.FirstName, user.LastName, user.Email, user.AvatarURL, user.PhoneNumber, user.PhoneNumberCallingCode); err != nil {
+	if _, err := u.q.UpdateContact.Exec(id, user.FirstName, user.LastName, user.Email, user.AvatarURL, user.PhoneNumber, user.PhoneNumberCountryCode); err != nil {
 		u.lo.Error("error updating user", "error", err)
 		return envelope.NewError(envelope.GeneralError, u.i18n.Ts("globals.messages.errorUpdating", "name", "{globals.terms.contact}"), nil)
 	}

internal/user/models/models.go

@@ -41,7 +41,7 @@ type UserCompact struct {
 	CreatedAt time.Time   `db:"created_at" json:"created_at"`
 	UpdatedAt time.Time   `db:"updated_at" json:"updated_at"`
 
-	Total int `db:"total" json:"total"`
+	Total int `db:"total" json:"-"`
 }
 
 type User struct {
@@ -53,7 +53,7 @@ type User struct {
 	Email                  null.String          `db:"email" json:"email"`
 	Type                   string               `db:"type" json:"type"`
 	AvailabilityStatus     string               `db:"availability_status" json:"availability_status"`
-	PhoneNumberCallingCode null.String          `db:"phone_number_calling_code" json:"phone_number_calling_code"`
+	PhoneNumberCountryCode null.String          `db:"phone_number_country_code" json:"phone_number_country_code"`
 	PhoneNumber            null.String          `db:"phone_number" json:"phone_number"`
 	AvatarURL              null.String          `db:"avatar_url" json:"avatar_url"`
 	Enabled                bool                 `db:"enabled" json:"enabled"`

internal/user/queries.sql

@@ -39,7 +39,7 @@ SELECT
     u.availability_status,
     u.last_active_at,
     u.last_login_at,
-    u.phone_number_calling_code,
+    u.phone_number_country_code,
     u.phone_number,
     u.api_key,
     u.api_key_last_used_at,
@@ -174,7 +174,7 @@ SET first_name = COALESCE($2, first_name),
     email = COALESCE($4, email),
     avatar_url = $5,
     phone_number = $6,
-    phone_number_calling_code = $7,
+    phone_number_country_code = $7,
     updated_at = now()
 WHERE id = $1 and type = 'contact';
 
@@ -233,7 +233,7 @@ SELECT
     u.availability_status,
     u.last_active_at,
     u.last_login_at,
-    u.phone_number_calling_code,
+    u.phone_number_country_code,
     u.phone_number,
     u.api_key,
     u.api_key_last_used_at,

schema.sql

@@ -129,7 +129,7 @@ CREATE TABLE users (
     email TEXT NULL,
     first_name TEXT NOT NULL,
     last_name TEXT NULL,
-	phone_number_calling_code TEXT NULL,
+	phone_number_country_code TEXT NULL,
     phone_number TEXT NULL,
     country TEXT NULL,
     "password" VARCHAR(150) NULL,
@@ -146,7 +146,7 @@ CREATE TABLE users (
 	api_key_last_used_at TIMESTAMPTZ NULL,
     CONSTRAINT constraint_users_on_country CHECK (LENGTH(country) <= 140),
     CONSTRAINT constraint_users_on_phone_number CHECK (LENGTH(phone_number) <= 20),
-	CONSTRAINT constraint_users_on_phone_number_calling_code CHECK (LENGTH(phone_number_calling_code) <= 10),
+	CONSTRAINT constraint_users_on_phone_number_country_code CHECK (LENGTH(phone_number_country_code) <= 10),
     CONSTRAINT constraint_users_on_email_length CHECK (LENGTH(email) <= 320),
     CONSTRAINT constraint_users_on_first_name CHECK (LENGTH(first_name) <= 140),
     CONSTRAINT constraint_users_on_last_name CHECK (LENGTH(last_name) <= 140)
@@ -619,7 +619,7 @@ VALUES
     ('app.lang', '"en"'::jsonb),
     ('app.root_url', '"http://localhost:9000"'::jsonb),
     ('app.logo_url', '"http://localhost:9000/logo.png"'::jsonb),
-    ('app.site_name', '"Libredesk"'::jsonb),
+    ('app.site_name', '"LIBREDESK"'::jsonb),
     ('app.favicon_url', '"http://localhost:9000/favicon.ico"'::jsonb),
     ('app.max_file_upload_size', '20'::jsonb),
     ('app.allowed_file_upload_extensions', '["*"]'::jsonb),