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help: Improve explanation of Zulip's topics for users from other apps.

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This commit is contained in:
Alya Abbott
2025-02-28 17:27:53 -08:00
committed by Tim Abbott
parent 97b210d533
commit 2995b71107
2 changed files with 61 additions and 1 deletions
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8
help/include/when-to-start-a-new-topic.md
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@@ -8,7 +8,13 @@ Topic names should be brief but specific, for example:
* **Not so good topic names:** "question", "hi", "help", "this topic is about
a question I have about topics"
Don't stress about making it perfect! The first 2-3 words that
come to mind are probably fine, and you can always [change it
later](/help/rename-a-topic).
With time, there will be lots of topics in your organization, which is just how
it's supposed to be. Zulip's UI is designed to make it easy to see what's new
(in your [inbox](/help/inbox), [recent
conversations](/help/recent-conversations), and the [left
sidebar](/help/left-sidebar)), while still helping you
[find](/help/search-for-messages) prior discussions.

54
help/introduction-to-topics.md
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@@ -12,6 +12,60 @@ Zulip lets you start a new conversation in any channel, no matter where you are.
{!how-to-start-a-new-topic.md!}
## What about threads?
Topics in Zulip fill the role of threads in other chat apps. This
section will help you understand how concepts you might be familiar
with from other applications show up in Zulip.
### Where are the threads?
In other team chat applications, you might be used to seeing threads
in a small panel on the side of the app. In busy organizations, that
cramped panel is where you may read most of the substantive
discussions.
In Zulip, you won't see a threads sidebar, because threads appear in the main
message view instead. Threads help keep conversations organized, so Zulip puts
them front and center.
### How do I find threads?
In other apps, threads generally start from a message in the main channel feed.
That message becomes the key to finding a thread (which can often be tricky to
do).
In Zulip, there's nothing special about the first message in a thread. Instead,
each thread is labeled with a topic. This makes threads in Zulip easy to find.
You can:
- See recent threads in each channel you're subscribed to in the [left
sidebar](/help/left-sidebar).
- See a list of threads where you have unread messages in your
[inbox](/help/inbox).
- Get an overview of all threads with recent messages in [recent
conversations](/help/recent-conversations).
### How do I reply?
Many chat apps have prominent “reply” or “reply in thread” buttons. These
buttons are necessary, because it's often hard to figure out what conversation
messages belong to if you don't use them.
When you [start composing](/help/replying-to-messages) a message in Zulip, it
will automatically be addressed to the conversation thread you're reading
(unless you are [starting a new
thread](/help/introduction-to-topics#how-to-start-a-new-topic)). Because
everything is organized into threads, it'll almost always be clear what you're
responding to. This means there is no need to repeat what has already been said
when you reply.
You can still [quote](/help/quote-or-forward-a-message#quote-a-message) part of
an older message for reference, or
[forward](/help/quote-or-forward-a-message#forward-a-message) a message to
another thread.
## Further reading
* [Getting started with Zulip](/help/getting-started-with-zulip)