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help: Point to better resources for how to give feedback.

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Alya Abbott
2025-03-14 11:29:12 -07:00
committed by Tim Abbott
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help/contact-support.md
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@@ -45,27 +45,31 @@ Usually within one business day.
## Product feedback
* You can **suggest new features**, **report an issue**, or **share any other
feedback**, in the [Zulip development community](#zulip-community). It's the
best place to interactively discuss your problem or proposal.
* Response time: Usually within 1-3 business days.
* If you have a **concrete bug report**, you can create an issue in the
appropriate [Zulip GitHub repository](https://github.com/zulip). Use the
[server/web app](https://github.com/zulip/zulip/issues/new) repository if you
aren't sure where to start.
* Response time: Usually within one week.
* To **share feedback privately**, contact
[feedback@zulip.com](mailto:feedback@zulip.com). This works well if you'd like
to include details about your organization that shouldn't be posted in public.
* Response time: Usually within 1-3 business days.
Your feedback helps us make Zulip better for everyone! Please reach out if you
have questions, suggestions, or just want to brainstorm how to make Zulip work
for your organization.
* There are [several
ways](https://zulip.readthedocs.io/en/latest/contributing/reporting-bugs.html)
to **report possible bugs**.
* Response time: Usually within 1-3 business days in the [Zulip development
community](#zulip-community) or by email, or within one week [on
GitHub](https://github.com/zulip).
* You can [**request
features**](https://zulip.readthedocs.io/en/latest/contributing/suggesting-features.html)
or [**share
feedback**](https://zulip.readthedocs.io/en/latest/contributing/suggesting-features.html#evaluation-and-onboarding-feedback).
Many improvements to the Zulip app start with a user's suggestion.
* Response time: Usually within 1-3 business days in the [Zulip development
community](#zulip-community) or by email, or within one week [on
GitHub](https://github.com/zulip).
* To **report issues or share feedback privately**, contact
[feedback@zulip.com](mailto:feedback@zulip.com). This works well if you'd like
to include details about your organization that shouldn't be posted in public.
* Response time: Usually within 1-3 business days.
[development-community]: https://zulip.com/development-community/
[community-norms]: https://zulip.com/development-community/#community-norms
[development-community-channels]: https://zulip.com/development-community/#channels-for-zulip-users-and-administrators

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help/support-zulip-project.md
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@@ -76,7 +76,7 @@ Collective](https://opencollective.com/zulip).
Many improvements to the Zulip app start with a user's suggestion.
* [**Give
feedback**](https://zulip.readthedocs.io/en/latest/contributing/suggesting-features.html)
feedback**](https://zulip.readthedocs.io/en/latest/contributing/suggesting-features.html#evaluation-and-onboarding-feedback)
if you are evaluating or using Zulip.
* [**Translate**](https://zulip.readthedocs.io/en/latest/translating/translating.html)