Files
zulip/help/deactivate-or-reactivate-a-user.md
Shubham Padia 7ce87c66ac help: Make loose lists tight for help center files.
In our current implementation, loose lists and tight lists look the same
visually. Loose lists are lists with blank lines between list items, and
the contents of a list item should be enclosed in a paragraph tag in
that case. For unordered lists, paragraph tags have a bottom margin in
starlight and thus looses lists look much more spaced out than tight
lists.

That is not the behaviour we had in mind while writing the
documentation, the reason we had all these loose lists is to make the
documentation easy to write and read. So we attempt to remove all the
blank lines and fix the problem at source. Since paragraph tags are used
for other purposes in a list in starlight, it won't be a wise decision
to let the source be as is and just change things in css, other expected
behaviours might break in that case. See this topic for more details:
https://chat.zulip.org/#narrow/channel/19-documentation/topic/new.20help.20center.3A.20regressions/near/2226084

All the changes were made by a one-off script which has not been
commited to the repo. The script wasn't perfect and could not decide
between blank lines that make a list loose vs blank lines necessary for
a sub-list or a code block inside a list item. A manual review of all
the changes was done before making this commit to ensure that no
unintended changes were made to the help center files.
2025-07-22 14:36:25 -07:00

3.6 KiB

Deactivate or reactivate a user

Deactivating a user

{!admin-only.md!}

When you deactivate a user:

  • The user will be immediately logged out of all Zulip sessions, including desktop, web and mobile apps.
  • The user's credentials for logging in will no longer work, including password login and any other login options enabled in your organization.
  • The user's bots will be deactivated.
  • Email invitations and invite links created by the user will be disabled.
  • Other users will be able to see that the user has been deactivated (e.g., on their user card). In sidebars and elsewhere, a user's availability will be replaced with a deactivated icon ().
  • Even if your organization allows users to join without an invitation, this user will not be able to rejoin with the same email account.

!!! warn ""

You must go through the deactivation process below to fully remove a user's
access to your Zulip organization. Changing a user's password or removing
their single sign-on account will not log them out of their open Zulip
sessions, or disable their API keys.

Deactivate a user

{start_tabs}

{tab|via-user-profile}

{!manage-this-user.md!}

  1. Click Deactivate user at the bottom of the Manage user menu.

  2. (optional) Select Notify this user by email? if desired, and enter a custom comment to include in the notification email.

  3. Approve by clicking Deactivate.

{!manage-user-tab-tip.md!}

{tab|via-organization-settings}

{settings_tab|users}

  1. In the Actions column, click the deactivate user () icon for the user you want to deactivate.

  2. (optional) Select Notify this user by email? if desired, and enter a custom comment to include in the notification email.

  3. Approve by clicking Deactivate.

{end_tabs}

!!! tip ""

Organization administrators cannot deactivate organization owners.

Reactivating a user

{!admin-only.md!}

A reactivated user will have the same role, channel subscriptions, user group memberships, and other settings and permissions as they did prior to deactivation. They will also have the same API key and bot API keys, but their bots will be deactivated until the user manually reactivates them again.

Reactivate a user

{start_tabs}

{tab|via-organization-settings}

{settings_tab|deactivated}

  1. Select the Deactivated tab.

  2. In the Actions column, click the reactivate user () icon for the user you want to reactivate.

{tab|via-user-profile}

  1. Click on a user's profile picture or name on a message they sent to open their user card.

  2. Click View profile.

  3. Select the Manage user tab.

  4. Click Reactivate user at the bottom of the Manage user menu.

  5. Approve by clicking Confirm.

{!manage-user-tab-tip.md!}

{end_tabs}

!!! tip ""

You may want to [review and adjust](/help/manage-user-channel-subscriptions)
the reactivated user's channel subscriptions.