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In our current implementation, loose lists and tight lists look the same visually. Loose lists are lists with blank lines between list items, and the contents of a list item should be enclosed in a paragraph tag in that case. For unordered lists, paragraph tags have a bottom margin in starlight and thus looses lists look much more spaced out than tight lists. That is not the behaviour we had in mind while writing the documentation, the reason we had all these loose lists is to make the documentation easy to write and read. So we attempt to remove all the blank lines and fix the problem at source. Since paragraph tags are used for other purposes in a list in starlight, it won't be a wise decision to let the source be as is and just change things in css, other expected behaviours might break in that case. See this topic for more details: https://chat.zulip.org/#narrow/channel/19-documentation/topic/new.20help.20center.3A.20regressions/near/2226084 All the changes were made by a one-off script which has not been commited to the repo. The script wasn't perfect and could not decide between blank lines that make a list loose vs blank lines necessary for a sub-list or a code block inside a list item. A manual review of all the changes was done before making this commit to ensure that no unintended changes were made to the help center files.
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Zulip Cloud billing
This page answers some frequently asked questions about Zulip Cloud plans and pricing. If you have any other questions, please don't hesitate to reach out at sales@zulip.com.
Upgrade to a Zulip Cloud Standard or Plus plan
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- On the page listing Zulip Cloud plans, click the button at the bottom of the plan you would like to purchase.
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- On the page listing Zulip Cloud plans, click the button at the bottom of the plan you would like to purchase.
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Manage billing
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Configure who can manage plans and billing
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Cancel paid plan
If you cancel your plan, your organization will be downgraded to Zulip Cloud Free at the end of the current billing period.
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At the bottom of the page, click Cancel plan.
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Click Downgrade to confirm.
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Free and discounted Zulip Cloud Standard
Zulip sponsors free plans for over 1000 worthy organizations. The following types of organizations are generally eligible for a free Zulip Cloud Standard plan.
- Open-source projects, including projects with a small paid team.
- Research in an academic setting, such as research groups, cross-institutional collaborations, etc.
- Academic conferences and other non-profit events.
- Non-profits with no paid staff.
- Most communities that need features beyond the Free plan in order to use Zulip.
The following types of organizations are generally eligible for significant discounts on Zulip Cloud Standard.
- Education organizations are eligible for education pricing.
- Discounts are available for organizations based in the developing world.
- Non-profits and other organizations where many users are not paid staff are generally eligible for a discount.
If there are any circumstances that make regular pricing unaffordable for your organization, contact sales@zulip.com to discuss your situation.
Education pricing
Educators using Zulip with students are eligible for discounted education pricing. Other educational uses (e.g., by teaching staff or university IT) may qualify for a non-profit discount instead.
!!! tip "" Organizations operated by individual educators (for example, a professor teaching one or more classes) usually find that the Zulip Cloud Free plan suits their needs.
Non-profit educational pricing applies to online purchases with no additional legal agreements, for use at registered non-profit institutions (e.g., colleges and universities).
To arrange discounted pricing for your organization, please apply for sponosorship. Contact sales@zulip.com with any questions.
Apply for sponsorship
Submit a sponsorship request to apply for a free or discounted Zulip Cloud Standard plan. If you do not have a Zulip organization yet, contact sales@zulip.com to inquire about sponsorship eligibility.
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Click on the gear () icon in the upper right corner of the web or desktop app.
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Click the Request sponsorship link at the top of the gear menu.
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Fill out the requested information, and click Submit.
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If you don't see the **Request sponsorship** link in the gear menu,
update your [organization type](/help/organization-type) to one of
the eligible types of organizations [listed
above](#free-and-discounted-zulip-cloud-standard) that best fits
your organization.
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Click on the gear () icon in the upper right corner of the web or desktop app.
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Click the Request education pricing link at the top of the gear menu.
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Fill out the requested information, and click Submit.
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If you don't see the **Request education pricing** link in the gear menu,
update your [organization type](/help/organization-type) to either
**Education (non-profit)** or **Education (for-profit)**.
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Differences between Zulip Cloud plans
How does having 10,000 messages of search history on Zulip Cloud Free work?
Only the most recent 10,000 messages can be viewed and searched on the Zulip Cloud Free plan. Older messages are still stored and will become available again if the organization is upgraded to Zulip Cloud Standard.
Will you switch to limiting Zulip Cloud Free history to messages sent in the last 90 days (like Slack has)?
No. As discussed in this blog post, a time-based limit to message history is simply a bad model for a collaboration tool.
Payment methods
What are my payment options?
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International SWIFT transfers
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How does automatic license management work?
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How does manual license management work?
With manual license management, you choose and pay for a fixed number of licenses, which limits the number of users in your organization.
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If the limit is reached, unlike automatic license management, new users cannot join and existing users cannot be reactivated until licenses are manually added (or freed up by deactivating existing users).
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When you add a license for the current billing period, you will be charged only for the remaining part of the billing period.
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If you have an annual billing period, each month, you will see a single charge for all licenses added the previous month. If you have a monthly billing period, the charge for licenses added during the previous month will be combined with your monthly renewal charge.
Manually update number of licenses
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Temporary users and guests
How will I be charged for temporary users (e.g., limited-time clients)?
Users can be deactivated any time. Deactivating a user frees up their license for reuse.
How are guest accounts billed? Is there special pricing?
For an organization with N other users, 5*N guest users are included at no extra charge. After that, you will need to purchase an extra license for every 5 additional guest users.