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65 lines
2.5 KiB
Markdown
65 lines
2.5 KiB
Markdown
# Zulip Cloud billing
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This page answers some frequently asked questions about [Zulip Cloud plans and
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pricing](https://zulip.com/plans). If you have any other questions, please don't hesitate to
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reach out at sales@zulip.com.
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## Differences between Zulip Cloud plans
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### How does having 10,000 messages of search history on Zulip Cloud Free work?
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Only the most recent 10,000 messages can be viewed and searched on the Zulip
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Cloud Free plan. Older messages are still stored and will become available
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again if the organization is upgraded to Zulip Cloud Standard.
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### Will you switch to limiting Zulip Cloud Free history to messages sent in the last 90 days (like Slack has)?
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**No.** As discussed in [this blog
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post](https://blog.zulip.com/2022/08/26/why-slacks-free-plan-change-is-causing-an-exodus/),
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a time-based limit to message history is simply a bad model for a collaboration
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tool.
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## Payment methods
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### Can I pay by credit card and/or invoice?
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You can always use a credit card to pay. If you would like to pay by invoice,
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you will need to sign up for an annual plan.
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### What is the difference between automatic and manual billing?
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With automatic billing, you automatically purchase a Zulip license for each user
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in your organization at the start of each billing period (month or year).
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[Deactivating a user][deactivate-user] frees up their license for reuse.
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Additional licenses are purchased automatically as needed.
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With manual billing, you choose and pay for a preset user limit. If
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he limit is reached, no more users can join until licenses are manually
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added.
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In general, selecting automatic billing is highly recommended unless you
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have a specific reason to do otherwise.
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## Temporary users and guests
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### How will I be charged for temporary users (e.g. limited-time clients)?
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Users [can be deactivated][deactivate-user] any time. Deactivating a user frees
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up their license for reuse.
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### How are guest accounts billed? Is there special pricing?
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For an organization with N other users, 5*N [guest
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users](/help/roles-and-permissions) are included at no extra charge. After that,
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you will be charged at 1/5 of your regular per-user pricing for each additional
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guest.
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## Related articles
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* [Trying out Zulip](/help/trying-out-zulip)
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* [Zulip Cloud or self-hosting?](/help/zulip-cloud-or-self-hosting)
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* [Migrating from other chat tools](/help/migrating-from-other-chat-tools)
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* [Contact support](/help/contact-support)
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[deactivate-user]: /help/deactivate-or-reactivate-a-user#deactivate-a-user
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