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The notifications panel (for testing, troubleshooting, and updating settings for mobile notifications) has not yet been implemented for the initial launch of the Flutter mobile app, so we remove the legacy React Native app instructions. These features are generally tracked in: https://github.com/zulip/zulip-flutter/issues/323 https://github.com/zulip/zulip-flutter/issues/1194 https://github.com/zulip/zulip-flutter/issues/661 Part of #34748.
125 lines
4.0 KiB
Markdown
125 lines
4.0 KiB
Markdown
# Mobile notifications
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You can customize whether [channel messages](/help/channel-notifications),
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[direct messages](/help/dm-mention-alert-notifications) and
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[mentions][notifications-wildcard-mentions] trigger notifications in Zulip's
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[Android](https://zulip.com/apps/ios) and [iOS](https://zulip.com/apps/ios)
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apps.
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{start_tabs}
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{tab|desktop-web}
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{settings_tab|notifications}
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1. Toggle the checkboxes for **Channels** and **DMs, mentions, and alerts**
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in the **Mobile** column of the **Notification triggers** table.
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{end_tabs}
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[notifications-wildcard-mentions]: /help/dm-mention-alert-notifications#wildcard-mentions
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## Mobile notifications while online
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You can customize whether or not Zulip will send mobile push
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notifications while you are actively using one of the Zulip apps.
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{start_tabs}
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{tab|desktop-web}
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{settings_tab|notifications}
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1. Under **Mobile message notifications**, toggle
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**Send mobile notifications even if I'm online**, as desired.
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{end_tabs}
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## Testing mobile notifications
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Start by configuring your notifications settings to make it easy to trigger a
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notification.
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{start_tabs}
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{tab|desktop-web}
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{settings_tab|notifications}
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1. In the **Mobile** column of the **Notification triggers** table, make sure
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the **DMs, mentions, and alerts** checkbox is checked.
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1. Under **Mobile message notifications**, make sure the **Send mobile
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notifications even if I'm online** checkbox is checked.
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{end_tabs}
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Next, test Zulip push notifications on your mobile device.
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{start_tabs}
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{tab|mobile}
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1. [Download](https://zulip.com/apps/) and install the Zulip mobile app if you
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have not done so already.
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1. If your Zulip organization is self-hosted (not at `*.zulipchat.com`),
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[check](/help/mobile-notifications#enabling-push-notifications-for-self-hosted-servers)
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whether push notifications have been set up. If they were set up recently,
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you will need to [log out](/help/logging-out) of your account.
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1. [Log in](/help/logging-in) to the account you want to test.
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1. Ask *another* user (not yourself) to [send you a direct
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message](/help/starting-a-new-direct-message). You should see a Zulip message
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notification in the **notifications area** on your device.
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{end_tabs}
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## Troubleshooting mobile notifications
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### Checking your device settings
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Some Android vendors have added extra device-level settings that can impact the
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delivery of mobile notifications to apps like Zulip. If you're having issues
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with Zulip notifications on your Android phone, we recommend Signal's excellent
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[troubleshooting guide](https://support.signal.org/hc/en-us/articles/360007318711-Troubleshooting-Notifications#android_notifications_troubleshooting),
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which explains the notification settings for many popular Android vendors.
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Android users using microG: we have heard reports of notifications working
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if microG's "Cloud Messaging" setting is enabled.
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### Enabling push notifications for self-hosted servers
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!!! warn ""
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These instructions do not apply to Zulip Cloud organizations (`*.zulipchat.com`).
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To enable push notifications for your organization:
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{start_tabs}
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1. Your server administrator needs to register your Zulip server with the
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[Zulip Mobile Push Notification
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Service](https://zulip.readthedocs.io/en/stable/production/mobile-push-notifications.html).
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1. For organizations with more than 10 users, an
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[owner](/help/user-roles) or billing administrator needs to sign
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up for a [plan](https://zulip.com/plans/#self-hosted) for your organization.
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{end_tabs}
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### Why am I seeing “New message” in place of message text?
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Administrators of self-hosted Zulip servers can
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[configure](https://zulip.readthedocs.io/en/stable/production/mobile-push-notifications.html#security-and-privacy)
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push notifications not to include any message content.
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## Related articles
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* [Channel notifications](/help/channel-notifications)
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* [DMs, mentions, and alerts](/help/dm-mention-alert-notifications)
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* [Email notifications](/help/email-notifications)
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* [Desktop notifications](/help/desktop-notifications)
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* [Do not disturb](/help/do-not-disturb)
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