Files
zulip/help/contact-support.md
Shubham Padia 7ce87c66ac help: Make loose lists tight for help center files.
In our current implementation, loose lists and tight lists look the same
visually. Loose lists are lists with blank lines between list items, and
the contents of a list item should be enclosed in a paragraph tag in
that case. For unordered lists, paragraph tags have a bottom margin in
starlight and thus looses lists look much more spaced out than tight
lists.

That is not the behaviour we had in mind while writing the
documentation, the reason we had all these loose lists is to make the
documentation easy to write and read. So we attempt to remove all the
blank lines and fix the problem at source. Since paragraph tags are used
for other purposes in a list in starlight, it won't be a wise decision
to let the source be as is and just change things in css, other expected
behaviours might break in that case. See this topic for more details:
https://chat.zulip.org/#narrow/channel/19-documentation/topic/new.20help.20center.3A.20regressions/near/2226084

All the changes were made by a one-off script which has not been
commited to the repo. The script wasn't perfect and could not decide
between blank lines that make a list loose vs blank lines necessary for
a sub-list or a code block inside a list item. A manual review of all
the changes was done before making this commit to ensure that no
unintended changes were made to the help center files.
2025-07-22 14:36:25 -07:00

3.5 KiB

Contact support

We're here to help! This page will guide you to the best way to reach us.

Zulip community

The primary communication forum for the Zulip community is the Zulip server hosted at chat.zulip.org. Users and administrators of Zulip organizations stop by to ask questions, offer feedback, and participate in product design discussions.

Everyone is welcome to sign up and participate — we love hearing from our users! Please see the Zulip development community guide for detailed instructions on how to join the community, community norms and where to ask your questions or give feedback.

Support requests

  • For support requests regarding your Zulip Cloud organization, you can request interactive chat support in the Zulip development community, or email Zulip support.

    • Response time: Usually within 1-3 business days, or within one business day for paid customers.
  • For support requests regarding your self-hosted server:

    • Business and Enterprise plan customers can request interactive chat support in the Zulip development community, or email Zulip support. Phone support is available for Enterprise customers upon request.
      • Response time: Usually within one business day.
    • Free and Community plan customers can ask for help in the Zulip development community. You will usually get a friendly reply within 1-3 business days.

Sales, billing, and partnerships

For sales, billing, partnerships, and other commercial questions, contact sales@zulip.com. Response time: Usually within one business day.

Product feedback

Your feedback helps us make Zulip better for everyone! Please reach out if you have questions, suggestions, or just want to brainstorm how to make Zulip work for your organization.