chore(imap-logs): add more context to error logs

- Update go version to 1.24.3

.github/workflows/crowdin.yml

@@ -0,0 +1,45 @@
+name: Crowdin
+
+on:
+  push:
+    paths:
+      # Only trigger a Crowdin update when the source localization file is
+      # updated.
+      - 'i18n/en.json'
+    # Only watches for changes happening on "main" branch.
+    branches: [ main ]
+
+jobs:
+  crowdin:
+    runs-on: ubuntu-latest
+    steps:
+      - name: Checkout
+        uses: actions/checkout@v4
+
+      - name: Crowdin push
+        uses: crowdin/github-action@v2
+        with:
+          # Send source (english) strings to Crowdin.
+          upload_sources: true
+          # See: https://crowdin.github.io/crowdin-cli/commands
+          # /crowdin-upload#options
+          upload_sources_args: '--preserve-hierarchy --delete-obsolete'
+          # Don't upload or download translations.
+          upload_translations: false
+          download_translations: false
+          # Source language file.
+          source: 'i18n/en.json'
+          # Translations files.
+          translation: 'i18n/%two_letters_code%.json'
+        env:
+          # Crowdin.com > Project > Tools > API > Project ID.
+          CROWDIN_PROJECT_ID: ${{ secrets.CROWDIN_PROJECT_ID }}
+          # When creating a personal token in Crowdin, you'll be asked to select
+          # the necessary scopes. The basic Crowdin Personal Token scopes are
+          # the following:
+          #  - Projects (List, Get, Create, Edit) -> Read
+          #  - Translation Status -> Read Only
+          #  - Source files & strings -> Read and Write
+          #  - Translations -> Read and Write
+          CROWDIN_PERSONAL_TOKEN: ${{ secrets.CROWDIN_PERSONAL_TOKEN }}
+

.github/workflows/cypress.yml

@@ -0,0 +1,66 @@
+name: CI
+
+on:
+  push:
+    branches: [main]
+  pull_request:
+    branches: [main]
+
+jobs:
+  build-and-test:
+    runs-on: ubuntu-latest
+    services:
+      db:
+        image: postgres:17-alpine
+        ports:
+          - 5432:5432
+        env:
+          POSTGRES_USER: libredesk
+          POSTGRES_PASSWORD: libredesk
+          POSTGRES_DB: libredesk
+        options: >-
+          --health-cmd="pg_isready -U libredesk"
+          --health-interval=10s
+          --health-timeout=5s
+          --health-retries=5
+      redis:
+        image: redis
+        ports:
+          - 6379:6379
+
+    steps:
+      - uses: actions/checkout@v3
+
+      - name: Set up Go
+        uses: actions/setup-go@v3
+        with:
+          go-version: "1.24.3"
+
+      - name: Set up Node.js
+        uses: actions/setup-node@v3
+        with:
+          node-version: "20"
+
+      - name: Install pnpm
+        run: npm install -g pnpm
+
+      - name: Install cypress deps
+        run: sudo apt-get update && sudo apt-get install -y libgtk2.0-0 libgtk-3-0 libgbm-dev libnotify-dev libnss3 libxss1 libasound2t64 libxtst6 xauth xvfb
+
+      - name: Build binary and frontend
+        run: make build
+
+      - name: Configure app
+        run: |
+          cp config.sample.toml config.toml
+
+      - name: Install db schema and run tests
+        env:
+          LIBREDESK_SYSTEM_USER_PASSWORD: "StrongPass!123"
+        run: |
+          ./libredesk --install --idempotent-install --yes --config ./config.toml
+          ./libredesk --upgrade --yes --config ./config.toml
+          ./libredesk --config ./config.toml &
+          sleep 10
+          cd frontend
+          pnpm run test:e2e:ci

.github/workflows/go.yml

@@ -0,0 +1,22 @@
+name: Go
+
+on: [push]
+
+jobs:
+  test:
+    runs-on: ubuntu-latest
+
+    steps:
+      - name: Checkout code
+        uses: actions/checkout@v4
+
+      - name: Set up Go
+        uses: actions/setup-go@v5
+        with:
+          go-version: "1.24.3"
+
+      - name: Install dependencies
+        run: go get -v ./...
+
+      - name: Run tests
+        run: make test

.github/workflows/release.yml

@@ -40,7 +40,7 @@ jobs:
       - name: Set up Go
         uses: actions/setup-go@v5
         with:
-          go-version: "1.21"
+          go-version: "1.24.3"
           cache: true
 
       - name: Set up Node.js

Dockerfile

@@ -2,7 +2,7 @@
 FROM alpine:latest
 
 # Install necessary packages
-RUN apk --no-cache add ca-certificates
+RUN apk --no-cache add ca-certificates tzdata
 
 # Set the working directory to /libredesk
 WORKDIR /libredesk

Makefile

@@ -71,4 +71,10 @@ stuff: $(STUFFBIN)
 .PHONY: demo-build
 demo-build:
 	@echo "→ Building in demo mode..."
-	@export VITE_DEMO_BUILD="true" && $(MAKE) build
+	@export VITE_DEMO_BUILD="true" && $(MAKE) build
+
+# Run tests.
+.PHONY: test
+test:
+	@echo "→ Running tests..."
+	go test -count=1 ./...

README.md

@@ -7,7 +7,8 @@ Open source, self-hosted customer support desk. Single binary app.
 
 Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**Live demo**](https://demo.libredesk.io/).
 
-![Screenshot_20250220_231723](https://github.com/user-attachments/assets/55e0ec68-b624-4442-8387-6157742da253)
+![image](https://github.com/user-attachments/assets/8e434a02-8b33-41c8-8433-3c98d1d5b834)
+
 
 
 > **CAUTION:** This project is currently in **alpha**. Features and APIs may change and are not yet fully tested.
@@ -34,6 +35,8 @@ Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**Live
   Connect your favorite BI tools like Metabase and create custom dashboards and reports with your support data—without lock-ins.
 - **AI-Assisted Response Rewrite**  
   Instantly rewrite responses with AI to make them more friendly, professional, or polished.
+- **Activity logs**  
+  Track all actions performed by agents and admins—updates and key events across the system—for auditing and accountability.
 - **Command Bar**  
   Opens with a simple shortcut (CTRL+k) and lets you quickly perform actions on conversations.
 
@@ -54,6 +57,8 @@ curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml
 # Copy the config.sample.toml to config.toml and edit it as needed.
 cp config.sample.toml config.toml
 
+# Edit config.toml and find commented lines containing "docker compose". Replace the values in the lines below those comments with service names instead of IP addresses.
+
 # Run the services in the background.
 docker compose up -d
 
@@ -74,9 +79,13 @@ __________________
 - Run `./libredesk --set-system-user-password` to set the password for the System user.
 - Run `./libredesk` and visit `http://localhost:9000` and login with username `System` and the password you set using the --set-system-user-password command.
 
-See [installation docs](https://libredesk.app/docs/installation)
+See [installation docs](https://libredesk.io/docs/installation)
 __________________
 
 
 ## Developers
 If you are interested in contributing, refer to the [developer setup](https://libredesk.io/docs/developer-setup/). The backend is written in Go and the frontend is Vue js 3 with Shadcn for UI components.
+
+
+## Translators
+You can help translate Libredesk into your language on [Crowdin](https://crowdin.com/project/libredesk).  

cmd/actvity_log.go

@@ -0,0 +1,36 @@
+package main
+
+import (
+	"strconv"
+
+	"github.com/abhinavxd/libredesk/internal/envelope"
+	"github.com/zerodha/fastglue"
+)
+
+// handleGetActivityLogs returns activity logs from the database.
+func handleGetActivityLogs(r *fastglue.Request) error {
+	var (
+		app         = r.Context.(*App)
+		order       = string(r.RequestCtx.QueryArgs().Peek("order"))
+		orderBy     = string(r.RequestCtx.QueryArgs().Peek("order_by"))
+		filters     = string(r.RequestCtx.QueryArgs().Peek("filters"))
+		page, _     = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page")))
+		pageSize, _ = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page_size")))
+		total       = 0
+	)
+	logs, err := app.activityLog.GetAll(order, orderBy, filters, page, pageSize)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if len(logs) > 0 {
+		total = logs[0].Total
+	}
+	return r.SendEnvelope(envelope.PageResults{
+		Results:    logs,
+		Total:      total,
+		PerPage:    pageSize,
+		TotalPages: (total + pageSize - 1) / pageSize,
+		Page:       page,
+	})
+
+}

cmd/ai.go

@@ -1,6 +1,14 @@
 package main
 
-import "github.com/zerodha/fastglue"
+import (
+	"github.com/abhinavxd/libredesk/internal/envelope"
+	"github.com/zerodha/fastglue"
+)
+
+type providerUpdateReq struct {
+	Provider string `json:"provider"`
+	APIKey   string `json:"api_key"`
+}
 
 // handleAICompletion handles AI completion requests
 func handleAICompletion(r *fastglue.Request) error {
@@ -27,3 +35,18 @@ func handleGetAIPrompts(r *fastglue.Request) error {
 	}
 	return r.SendEnvelope(resp)
 }
+
+// handleUpdateAIProvider updates the AI provider
+func handleUpdateAIProvider(r *fastglue.Request) error {
+	var (
+		app = r.Context.(*App)
+		req providerUpdateReq
+	)
+	if err := r.Decode(&req, "json"); err != nil {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil))
+	}
+	if err := app.ai.UpdateProvider(req.Provider, req.APIKey); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope("Provider updated successfully")
+}

cmd/auth.go

@@ -6,6 +6,7 @@ import (
 	amodels "github.com/abhinavxd/libredesk/internal/auth/models"
 	"github.com/abhinavxd/libredesk/internal/envelope"
 	"github.com/abhinavxd/libredesk/internal/stringutil"
+	realip "github.com/ferluci/fast-realip"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
 )
@@ -22,20 +23,21 @@ func handleOIDCLogin(r *fastglue.Request) error {
 	)
 	if err != nil {
 		app.lo.Error("error parsing provider id", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error parsing provider id.", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.GeneralError)
 	}
 
 	// Set a state and save it in the session, to prevent CSRF attacks.
 	state, err := stringutil.RandomAlphanumeric(32)
 	if err != nil {
 		app.lo.Error("error generating state", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error generating state.", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorGenerating", "name", "state"), nil, envelope.GeneralError)
 	}
+
 	if err = app.auth.SetSessionValues(r, map[string]interface{}{
 		oidcStateSessKey: state,
 	}); err != nil {
 		app.lo.Error("error saving state in session", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error saving state in session.", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorSaving", "name", "{globals.terms.session}"), nil, envelope.GeneralError)
 	}
 
 	authURL, err := app.auth.LoginURL(providerID, state)
@@ -52,30 +54,32 @@ func handleOIDCCallback(r *fastglue.Request) error {
 		code            = string(r.RequestCtx.QueryArgs().Peek("code"))
 		state           = string(r.RequestCtx.QueryArgs().Peek("state"))
 		providerID, err = strconv.Atoi(string(r.RequestCtx.UserValue("id").(string)))
+		ip              = realip.FromRequest(r.RequestCtx)
 	)
 	if err != nil {
 		app.lo.Error("error parsing provider id", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error parsing provider id.", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.GeneralError)
 	}
 
 	// Compare the state from the session with the state from the query.
 	sessionState, err := app.auth.GetSessionValue(r, oidcStateSessKey)
 	if err != nil {
 		app.lo.Error("error getting state from session", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error getting state from session.", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorFetching", "name", "{globals.terms.session}"), nil, envelope.GeneralError)
 	}
 	if state != sessionState {
-		return r.SendErrorEnvelope(fasthttp.StatusForbidden, "Invalid state.", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusForbidden, app.i18n.Ts("globals.messages.mismatch", "name", "{globals.terms.state}"), nil, envelope.GeneralError)
 	}
 
 	_, claims, err := app.auth.ExchangeOIDCToken(r.RequestCtx, providerID, code)
 	if err != nil {
 		app.lo.Error("error exchanging oidc token", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error exchanging OIDC token.", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError,
+			app.i18n.T("globals.messages.errorExchangingToken"), nil, envelope.GeneralError)
 	}
 
 	// Lookup the user by email and set the session.
-	user, err := app.user.GetByEmail(claims.Email)
+	user, err := app.user.GetAgent(0, claims.Email)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -86,7 +90,18 @@ func handleOIDCCallback(r *fastglue.Request) error {
 		FirstName: user.FirstName,
 		LastName:  user.LastName,
 	}, r); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error saving session.", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError,
+			app.i18n.Ts("globals.messages.errorSaving", "name", "{globals.terms.session}"), nil, envelope.GeneralError)
+	}
+
+	// Update last login time.
+	if err := app.user.UpdateLastLoginAt(user.ID); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	// Insert activity log.
+	if err := app.activityLog.Login(user.ID, user.Email.String, ip); err != nil {
+		app.lo.Error("error creating login activity log", "error", err)
 	}
 
 	return r.Redirect("/", fasthttp.StatusFound, nil, "")

cmd/automation.go

@@ -44,7 +44,7 @@ func handleToggleAutomationRule(r *fastglue.Request) error {
 	if err := app.automation.ToggleRule(id); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Rule toggled successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleUpdateAutomationRule updates an automation rule
@@ -55,18 +55,17 @@ func handleUpdateAutomationRule(r *fastglue.Request) error {
 		id, err = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	)
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid rule `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
 
 	if err := r.Decode(&rule, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
 
-	if err = app.automation.UpdateRule(id, rule);err != nil {
+	if err = app.automation.UpdateRule(id, rule); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Rule updated successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleCreateAutomationRule creates a new automation rule
@@ -76,12 +75,12 @@ func handleCreateAutomationRule(r *fastglue.Request) error {
 		rule = amodels.RuleRecord{}
 	)
 	if err := r.Decode(&rule, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
 	if err := app.automation.CreateRule(rule); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Rule created successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleDeleteAutomationRule deletes an automation rule
@@ -92,15 +91,12 @@ func handleDeleteAutomationRule(r *fastglue.Request) error {
 		id, err = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	)
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid rule `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
-
-	err = app.automation.DeleteRule(id)
-	if err != nil {
+	if err = app.automation.DeleteRule(id); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Rule deleted successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleUpdateAutomationRuleWeights updates the weights of the automation rules
@@ -110,13 +106,13 @@ func handleUpdateAutomationRuleWeights(r *fastglue.Request) error {
 		weights = make(map[int]int)
 	)
 	if err := r.Decode(&weights, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
 	err := app.automation.UpdateRuleWeights(weights)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Weights updated successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleUpdateAutomationRuleExecutionMode updates the execution mode of the automation rules for a given type
@@ -126,11 +122,11 @@ func handleUpdateAutomationRuleExecutionMode(r *fastglue.Request) error {
 		mode = string(r.RequestCtx.PostArgs().Peek("mode"))
 	)
 	if mode != amodels.ExecutionModeAll && mode != amodels.ExecutionModeFirstMatch {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid execution mode", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.T("automation.invalidRuleExecutionMode"), nil, envelope.InputError)
 	}
 	// Only new conversation rules can be updated as they are the only ones that have execution mode.
 	if err := app.automation.UpdateRuleExecutionMode(amodels.RuleTypeNewConversation, mode); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Execution mode updated successfully")
+	return r.SendEnvelope(true)
 }

cmd/business_hours.go

@@ -29,14 +29,14 @@ func handleGetBusinessHour(r *fastglue.Request) error {
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid business hour `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
 	businessHour, err := app.businessHours.Get(id)
 	if err != nil {
 		if err == businessHours.ErrBusinessHoursNotFound {
 			return r.SendErrorEnvelope(fasthttp.StatusNotFound, err.Error(), nil, envelope.NotFoundError)
 		}
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error fetching business hour", nil, "")
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorFetching", "name", "{globals.terms.businessHour}"), nil, "")
 	}
 	return r.SendEnvelope(businessHour)
 }
@@ -48,11 +48,11 @@ func handleCreateBusinessHours(r *fastglue.Request) error {
 		businessHours = models.BusinessHours{}
 	)
 	if err := r.Decode(&businessHours, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
 
 	if businessHours.Name == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty business hour `Name`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`name`"), nil, envelope.InputError)
 	}
 
 	if err := app.businessHours.Create(businessHours.Name, businessHours.Description, businessHours.IsAlwaysOpen, businessHours.Hours, businessHours.Holidays); err != nil {
@@ -69,14 +69,11 @@ func handleDeleteBusinessHour(r *fastglue.Request) error {
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid business hour `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
-
-	err = app.businessHours.Delete(id)
-	if err != nil {
+	if err = app.businessHours.Delete(id); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-
 	return r.SendEnvelope(true)
 }
 
@@ -88,20 +85,16 @@ func handleUpdateBusinessHours(r *fastglue.Request) error {
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid business hour `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
-
 	if err := r.Decode(&businessHours, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
 	}
-
 	if businessHours.Name == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty business hour `Name`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`name`"), nil, envelope.InputError)
 	}
-
 	if err := app.businessHours.Update(id, businessHours.Name, businessHours.Description, businessHours.IsAlwaysOpen, businessHours.Hours, businessHours.Holidays); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-
 	return r.SendEnvelope(true)
 }

cmd/contacts.go

@@ -0,0 +1,250 @@
+package main
+
+import (
+	"path/filepath"
+	"strconv"
+	"strings"
+
+	amodels "github.com/abhinavxd/libredesk/internal/auth/models"
+	"github.com/abhinavxd/libredesk/internal/envelope"
+	"github.com/abhinavxd/libredesk/internal/stringutil"
+	"github.com/abhinavxd/libredesk/internal/user/models"
+	"github.com/valyala/fasthttp"
+	"github.com/volatiletech/null/v9"
+	"github.com/zerodha/fastglue"
+)
+
+// handleGetContacts returns a list of contacts from the database.
+func handleGetContacts(r *fastglue.Request) error {
+	var (
+		app         = r.Context.(*App)
+		order       = string(r.RequestCtx.QueryArgs().Peek("order"))
+		orderBy     = string(r.RequestCtx.QueryArgs().Peek("order_by"))
+		filters     = string(r.RequestCtx.QueryArgs().Peek("filters"))
+		page, _     = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page")))
+		pageSize, _ = strconv.Atoi(string(r.RequestCtx.QueryArgs().Peek("page_size")))
+		total       = 0
+	)
+	contacts, err := app.user.GetContacts(page, pageSize, order, orderBy, filters)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if len(contacts) > 0 {
+		total = contacts[0].Total
+	}
+	return r.SendEnvelope(envelope.PageResults{
+		Results:    contacts,
+		Total:      total,
+		PerPage:    pageSize,
+		TotalPages: (total + pageSize - 1) / pageSize,
+		Page:       page,
+	})
+}
+
+// handleGetTags returns a contact from the database.
+func handleGetContact(r *fastglue.Request) error {
+	var (
+		app   = r.Context.(*App)
+		id, _ = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	)
+	if id <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
+	}
+	c, err := app.user.GetContact(id, "")
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(c)
+}
+
+// handleUpdateContact updates a contact in the database.
+func handleUpdateContact(r *fastglue.Request) error {
+	var (
+		app   = r.Context.(*App)
+		id, _ = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	)
+	if id <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
+	}
+
+	contact, err := app.user.GetContact(id, "")
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	form, err := r.RequestCtx.MultipartForm()
+	if err != nil {
+		app.lo.Error("error parsing form data", "error", err)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.GeneralError)
+	}
+
+	// Parse form data
+	firstName := ""
+	if v, ok := form.Value["first_name"]; ok && len(v) > 0 {
+		firstName = string(v[0])
+	}
+	lastName := ""
+	if v, ok := form.Value["last_name"]; ok && len(v) > 0 {
+		lastName = string(v[0])
+	}
+	email := ""
+	if v, ok := form.Value["email"]; ok && len(v) > 0 {
+		email = strings.TrimSpace(string(v[0]))
+	}
+	phoneNumber := ""
+	if v, ok := form.Value["phone_number"]; ok && len(v) > 0 {
+		phoneNumber = string(v[0])
+	}
+	phoneNumberCallingCode := ""
+	if v, ok := form.Value["phone_number_calling_code"]; ok && len(v) > 0 {
+		phoneNumberCallingCode = string(v[0])
+	}
+	avatarURL := ""
+	if v, ok := form.Value["avatar_url"]; ok && len(v) > 0 {
+		avatarURL = string(v[0])
+	}
+
+	// Set nulls to empty strings.
+	if avatarURL == "null" {
+		avatarURL = ""
+	}
+	if phoneNumberCallingCode == "null" {
+		phoneNumberCallingCode = ""
+	}
+	if phoneNumber == "null" {
+		phoneNumber = ""
+	}
+
+	// Validate mandatory fields.
+	if email == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "email"), nil, envelope.InputError)
+	}
+	if !stringutil.ValidEmail(email) {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "email"), nil, envelope.InputError)
+	}
+	if firstName == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "first_name"), nil, envelope.InputError)
+	}
+
+	// Another contact with same new email?
+	existingContact, _ := app.user.GetContact(0, email)
+	if existingContact.ID > 0 && existingContact.ID != id {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.T("contact.alreadyExistsWithEmail"), nil, envelope.InputError)
+	}
+
+	contactToUpdate := models.User{
+		FirstName:              firstName,
+		LastName:               lastName,
+		Email:                  null.StringFrom(email),
+		AvatarURL:              null.NewString(avatarURL, avatarURL != ""),
+		PhoneNumber:            null.NewString(phoneNumber, phoneNumber != ""),
+		PhoneNumberCallingCode: null.NewString(phoneNumberCallingCode, phoneNumberCallingCode != ""),
+	}
+
+	if err := app.user.UpdateContact(id, contactToUpdate); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	// Delete avatar?
+	if avatarURL == "" && contact.AvatarURL.Valid {
+		fileName := filepath.Base(contact.AvatarURL.String)
+		app.media.Delete(fileName)
+		contact.AvatarURL.Valid = false
+		contact.AvatarURL.String = ""
+	}
+
+	// Upload avatar?
+	files, ok := form.File["files"]
+	if ok && len(files) > 0 {
+		if err := uploadUserAvatar(r, &contact, files); err != nil {
+			return sendErrorEnvelope(r, err)
+		}
+	}
+	return r.SendEnvelope(true)
+}
+
+// handleGetContactNotes returns all notes for a contact.
+func handleGetContactNotes(r *fastglue.Request) error {
+	var (
+		app          = r.Context.(*App)
+		contactID, _ = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	)
+	if contactID <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
+	}
+	notes, err := app.user.GetNotes(contactID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(notes)
+}
+
+// handleCreateContactNote creates a note for a contact.
+func handleCreateContactNote(r *fastglue.Request) error {
+	var (
+		app          = r.Context.(*App)
+		contactID, _ = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+		auser        = r.RequestCtx.UserValue("user").(amodels.User)
+		note         = string(r.RequestCtx.PostArgs().Peek("note"))
+	)
+	if len(note) == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "note"), nil, envelope.InputError)
+	}
+	if err := app.user.CreateNote(contactID, auser.ID, note); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(true)
+}
+
+// handleDeleteContactNote deletes a note for a contact.
+func handleDeleteContactNote(r *fastglue.Request) error {
+	var (
+		app          = r.Context.(*App)
+		contactID, _ = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+		noteID, _    = strconv.Atoi(r.RequestCtx.UserValue("note_id").(string))
+		auser        = r.RequestCtx.UserValue("user").(amodels.User)
+	)
+	if contactID <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
+	}
+	if noteID <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`note_id`"), nil, envelope.InputError)
+	}
+
+	agent, err := app.user.GetAgent(auser.ID, "")
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	// Allow deletion of only own notes and not those created by others, but also allow `Admin` to delete any note.
+	if !agent.HasAdminRole() {
+		note, err := app.user.GetNote(noteID)
+		if err != nil {
+			return sendErrorEnvelope(r, err)
+		}
+		if note.UserID != auser.ID {
+			return r.SendErrorEnvelope(fasthttp.StatusForbidden, app.i18n.Ts("globals.messages.canOnlyDeleteOwn", "name", "{globals.terms.note}"), nil, envelope.InputError)
+		}
+	}
+
+	if err := app.user.DeleteNote(noteID, contactID); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(true)
+}
+
+// handleBlockContact blocks a contact.
+func handleBlockContact(r *fastglue.Request) error {
+	var (
+		app          = r.Context.(*App)
+		contactID, _ = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+		enabled      = r.RequestCtx.PostArgs().GetBool("enabled")
+	)
+	if contactID <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
+	}
+	if err := app.user.ToggleEnabled(contactID, models.UserTypeContact, enabled); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(true)
+}

cmd/conversation.go

@@ -3,6 +3,7 @@ package main
 import (
 	"encoding/json"
 	"strconv"
+	"strings"
 	"time"
 
 	amodels "github.com/abhinavxd/libredesk/internal/auth/models"
@@ -10,6 +11,7 @@ import (
 	"github.com/abhinavxd/libredesk/internal/automation/models"
 	cmodels "github.com/abhinavxd/libredesk/internal/conversation/models"
 	"github.com/abhinavxd/libredesk/internal/envelope"
+	"github.com/abhinavxd/libredesk/internal/stringutil"
 	umodels "github.com/abhinavxd/libredesk/internal/user/models"
 	"github.com/valyala/fasthttp"
 	"github.com/volatiletech/null/v9"
@@ -37,14 +39,6 @@ func handleGetAllConversations(r *fastglue.Request) error {
 		total = conversations[0].Total
 	}
 
-	// Set deadlines for SLA if conversation has a policy
-	for i := range conversations {
-		if conversations[i].SLAPolicyID.Int != 0 {
-			setSLADeadlines(app, &conversations[i])
-		}
-		conversations[i].ID = 0
-	}
-
 	return r.SendEnvelope(envelope.PageResults{
 		Results:    conversations,
 		Total:      total,
@@ -68,20 +62,12 @@ func handleGetAssignedConversations(r *fastglue.Request) error {
 	)
 	conversations, err := app.conversation.GetAssignedConversationsList(user.ID, order, orderBy, filters, page, pageSize)
 	if err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
+		return sendErrorEnvelope(r, err)
 	}
 	if len(conversations) > 0 {
 		total = conversations[0].Total
 	}
 
-	// Set deadlines for SLA if conversation has a policy
-	for i := range conversations {
-		if conversations[i].SLAPolicyID.Int != 0 {
-			setSLADeadlines(app, &conversations[i])
-		}
-		conversations[i].ID = 0
-	}
-
 	return r.SendEnvelope(envelope.PageResults{
 		Results:    conversations,
 		Total:      total,
@@ -105,20 +91,12 @@ func handleGetUnassignedConversations(r *fastglue.Request) error {
 
 	conversations, err := app.conversation.GetUnassignedConversationsList(order, orderBy, filters, page, pageSize)
 	if err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
+		return sendErrorEnvelope(r, err)
 	}
 	if len(conversations) > 0 {
 		total = conversations[0].Total
 	}
 
-	// Set deadlines for SLA if conversation has a policy
-	for i := range conversations {
-		if conversations[i].SLAPolicyID.Int != 0 {
-			setSLADeadlines(app, &conversations[i])
-		}
-		conversations[i].ID = 0
-	}
-
 	return r.SendEnvelope(envelope.PageResults{
 		Results:    conversations,
 		Total:      total,
@@ -141,7 +119,7 @@ func handleGetViewConversations(r *fastglue.Request) error {
 		total       = 0
 	)
 	if viewID < 1 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `view_id`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`view_id`"), nil, envelope.InputError)
 	}
 
 	// Check if user has access to the view.
@@ -150,15 +128,15 @@ func handleGetViewConversations(r *fastglue.Request) error {
 		return sendErrorEnvelope(r, err)
 	}
 	if view.UserID != auser.ID {
-		return r.SendErrorEnvelope(fasthttp.StatusForbidden, "You don't have access to this view.", nil, envelope.PermissionError)
+		return r.SendErrorEnvelope(fasthttp.StatusForbidden, app.i18n.T("conversation.viewPermissionDenied"), nil, envelope.PermissionError)
 	}
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
-	// Prepare lists user has access to based on user permissions, internally this affects the SQL query.
+	// Prepare lists user has access to based on user permissions, internally this prepares the SQL query.
 	lists := []string{}
 	for _, perm := range user.Permissions {
 		if perm == authzModels.PermConversationsReadAll {
@@ -179,7 +157,7 @@ func handleGetViewConversations(r *fastglue.Request) error {
 
 	// No lists found, user doesn't have access to any conversations.
 	if len(lists) == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusForbidden, "Permission denied", nil, envelope.PermissionError)
+		return r.SendErrorEnvelope(fasthttp.StatusForbidden, app.i18n.Ts("globals.messages.denied", "name", "{globals.terms.permission}"), nil, envelope.PermissionError)
 	}
 
 	conversations, err := app.conversation.GetViewConversationsList(user.ID, user.Teams.IDs(), lists, order, orderBy, string(view.Filters), page, pageSize)
@@ -190,14 +168,6 @@ func handleGetViewConversations(r *fastglue.Request) error {
 		total = conversations[0].Total
 	}
 
-	// Set deadlines for SLA if conversation has a policy
-	for i := range conversations {
-		if conversations[i].SLAPolicyID.Int != 0 {
-			setSLADeadlines(app, &conversations[i])
-		}
-		conversations[i].ID = 0
-	}
-
 	return r.SendEnvelope(envelope.PageResults{
 		Results:    conversations,
 		Total:      total,
@@ -222,7 +192,7 @@ func handleGetTeamUnassignedConversations(r *fastglue.Request) error {
 	)
 	teamID, _ := strconv.Atoi(teamIDStr)
 	if teamID < 1 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `team_id`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`team_id`"), nil, envelope.InputError)
 	}
 
 	// Check if user belongs to the team.
@@ -232,7 +202,7 @@ func handleGetTeamUnassignedConversations(r *fastglue.Request) error {
 	}
 
 	if !exists {
-		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "You're not a member of this team, Please refresh the page and try again.", nil))
+		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, app.i18n.T("conversation.notMemberOfTeam"), nil))
 	}
 
 	conversations, err := app.conversation.GetTeamUnassignedConversationsList(teamID, order, orderBy, filters, page, pageSize)
@@ -243,14 +213,6 @@ func handleGetTeamUnassignedConversations(r *fastglue.Request) error {
 		total = conversations[0].Total
 	}
 
-	// Set deadlines for SLA if conversation has a policy
-	for i := range conversations {
-		if conversations[i].SLAPolicyID.Int != 0 {
-			setSLADeadlines(app, &conversations[i])
-		}
-		conversations[i].ID = 0
-	}
-
 	return r.SendEnvelope(envelope.PageResults{
 		Results:    conversations,
 		Total:      total,
@@ -268,7 +230,7 @@ func handleGetConversation(r *fastglue.Request) error {
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -278,13 +240,8 @@ func handleGetConversation(r *fastglue.Request) error {
 		return sendErrorEnvelope(r, err)
 	}
 
-	if conv.SLAPolicyID.Int != 0 {
-		setSLADeadlines(app, conv)
-	}
-
 	prev, _ := app.conversation.GetContactConversations(conv.ContactID)
 	conv.PreviousConversations = filterCurrentConv(prev, conv.UUID)
-	conv.ID = 0
 	return r.SendEnvelope(conv)
 }
 
@@ -295,7 +252,7 @@ func handleUpdateConversationAssigneeLastSeen(r *fastglue.Request) error {
 		uuid  = r.RequestCtx.UserValue("uuid").(string)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -306,7 +263,7 @@ func handleUpdateConversationAssigneeLastSeen(r *fastglue.Request) error {
 	if err = app.conversation.UpdateConversationAssigneeLastSeen(uuid); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Last seen updated successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleGetConversationParticipants retrieves participants of a conversation.
@@ -316,7 +273,7 @@ func handleGetConversationParticipants(r *fastglue.Request) error {
 		uuid  = r.RequestCtx.UserValue("uuid").(string)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -340,10 +297,10 @@ func handleUpdateUserAssignee(r *fastglue.Request) error {
 		assigneeID = r.RequestCtx.PostArgs().GetUintOrZero("assignee_id")
 	)
 	if assigneeID == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `assignee_id`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`assignee_id`"), nil, envelope.InputError)
 	}
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -360,7 +317,7 @@ func handleUpdateUserAssignee(r *fastglue.Request) error {
 	// Evaluate automation rules.
 	app.automation.EvaluateConversationUpdateRules(uuid, models.EventConversationUserAssigned)
 
-	return r.SendEnvelope("User assigned successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleUpdateTeamAssignee updates the team assigned to a conversation.
@@ -372,10 +329,10 @@ func handleUpdateTeamAssignee(r *fastglue.Request) error {
 	)
 	assigneeID, err := r.RequestCtx.PostArgs().GetUint("assignee_id")
 	if err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid assignee `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`assignee_id`"), nil, envelope.InputError)
 	}
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -385,7 +342,7 @@ func handleUpdateTeamAssignee(r *fastglue.Request) error {
 		return sendErrorEnvelope(r, err)
 	}
 
-	conversation, err := enforceConversationAccess(app, uuid, user)
+	_, err = enforceConversationAccess(app, uuid, user)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -396,19 +353,7 @@ func handleUpdateTeamAssignee(r *fastglue.Request) error {
 	// Evaluate automation rules on team assignment.
 	app.automation.EvaluateConversationUpdateRules(uuid, models.EventConversationTeamAssigned)
 
-	// Apply SLA policy if team has changed and the new team has an SLA policy.
-	if conversation.AssignedTeamID.Int != assigneeID && assigneeID != 0 {
-		team, err := app.team.Get(assigneeID)
-		if err != nil {
-			return sendErrorEnvelope(r, err)
-		}
-		if team.SLAPolicyID.Int != 0 {
-			if err := app.conversation.ApplySLA(*conversation, team.SLAPolicyID.Int, user); err != nil {
-				return sendErrorEnvelope(r, err)
-			}
-		}
-	}
-	return r.SendEnvelope("Team assigned successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleUpdateConversationPriority updates the priority of a conversation.
@@ -420,30 +365,25 @@ func handleUpdateConversationPriority(r *fastglue.Request) error {
 		priority = string(r.RequestCtx.PostArgs().Peek("priority"))
 	)
 	if priority == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `priority`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`priority`"), nil, envelope.InputError)
 	}
-	conversation, err := app.conversation.GetConversation(0, uuid)
+
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	user, err := app.user.Get(auser.ID)
+	_, err = enforceConversationAccess(app, uuid, user)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	allowed, err := app.authz.EnforceConversationAccess(user, conversation)
-	if err != nil {
-		return sendErrorEnvelope(r, err)
-	}
-	if !allowed {
-		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "Permission denied", nil))
-	}
 	if err := app.conversation.UpdateConversationPriority(uuid, 0 /**priority_id**/, priority, user); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
 	// Evaluate automation rules.
 	app.automation.EvaluateConversationUpdateRules(uuid, models.EventConversationPriorityChange)
-	return r.SendEnvelope("Priority updated successfully")
+
+	return r.SendEnvelope(true)
 }
 
 // handleUpdateConversationStatus updates the status of a conversation.
@@ -458,20 +398,20 @@ func handleUpdateConversationStatus(r *fastglue.Request) error {
 
 	// Validate inputs
 	if status == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `status`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`status`"), nil, envelope.InputError)
 	}
 	if snoozedUntil == "" && status == cmodels.StatusSnoozed {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `snoozed_until`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`snoozed_until`"), nil, envelope.InputError)
 	}
 	if status == cmodels.StatusSnoozed {
 		_, err := time.ParseDuration(snoozedUntil)
 		if err != nil {
-			return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `snoozed_until`", nil, envelope.InputError)
+			return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`snoozed_until`"), nil, envelope.InputError)
 		}
 	}
 
 	// Enforce conversation access.
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -482,7 +422,7 @@ func handleUpdateConversationStatus(r *fastglue.Request) error {
 
 	// Make sure a user is assigned before resolving conversation.
 	if status == cmodels.StatusResolved && conversation.AssignedUserID.Int == 0 {
-		return sendErrorEnvelope(r, envelope.NewError(envelope.InputError, "Cannot resolve the conversation without an assigned user, Please assign a user before attempting to resolve.", nil))
+		return sendErrorEnvelope(r, envelope.NewError(envelope.InputError, app.i18n.T("conversation.resolveWithoutAssignee"), nil))
 	}
 
 	// Update conversation status.
@@ -506,7 +446,7 @@ func handleUpdateConversationStatus(r *fastglue.Request) error {
 			}
 		}
 	}
-	return r.SendEnvelope("Status updated successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleUpdateConversationtags updates conversation tags.
@@ -521,28 +461,80 @@ func handleUpdateConversationtags(r *fastglue.Request) error {
 
 	if err := json.Unmarshal(tagJSON, &tagNames); err != nil {
 		app.lo.Error("error unmarshalling tags JSON", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error unmarshalling tags JSON", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
-	conversation, err := app.conversation.GetConversation(0, uuid)
+
+	user, err := app.user.GetAgent(auser.ID, "")
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	_, err = enforceConversationAccess(app, uuid, user)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
-	user, err := app.user.Get(auser.ID)
+	if err := app.conversation.SetConversationTags(uuid, models.ActionSetTags, tagNames, user); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(true)
+}
+
+// handleUpdateConversationCustomAttributes updates custom attributes of a conversation.
+func handleUpdateConversationCustomAttributes(r *fastglue.Request) error {
+	var (
+		app        = r.Context.(*App)
+		attributes = map[string]any{}
+		auser      = r.RequestCtx.UserValue("user").(amodels.User)
+		uuid       = r.RequestCtx.UserValue("uuid").(string)
+	)
+	if err := r.Decode(&attributes, ""); err != nil {
+		app.lo.Error("error unmarshalling custom attributes JSON", "error", err)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
+	}
+
+	// Enforce conversation access.
+	user, err := app.user.GetAgent(auser.ID, "")
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	_, err = enforceConversationAccess(app, uuid, user)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
-	if allowed, err := app.authz.EnforceConversationAccess(user, conversation); err != nil {
+	// Update custom attributes.
+	if err := app.conversation.UpdateConversationCustomAttributes(uuid, attributes); err != nil {
 		return sendErrorEnvelope(r, err)
-	} else if !allowed {
-		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "Permission denied", nil))
+	}
+	return r.SendEnvelope(true)
+}
+
+// handleUpdateContactCustomAttributes updates custom attributes of a contact.
+func handleUpdateContactCustomAttributes(r *fastglue.Request) error {
+	var (
+		app        = r.Context.(*App)
+		attributes = map[string]any{}
+		auser      = r.RequestCtx.UserValue("user").(amodels.User)
+		uuid       = r.RequestCtx.UserValue("uuid").(string)
+	)
+	if err := r.Decode(&attributes, ""); err != nil {
+		app.lo.Error("error unmarshalling custom attributes JSON", "error", err)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
 
-	if err := app.conversation.UpsertConversationTags(uuid, tagNames, user); err != nil {
+	// Enforce conversation access.
+	user, err := app.user.GetAgent(auser.ID, "")
+	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Tags added successfully")
+	conversation, err := enforceConversationAccess(app, uuid, user)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if err := app.user.UpdateCustomAttributes(conversation.ContactID, attributes); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(true)
 }
 
 // handleDashboardCounts retrieves general dashboard counts for all users.
@@ -577,7 +569,7 @@ func enforceConversationAccess(app *App, uuid string, user umodels.User) (*cmode
 	}
 	allowed, err := app.authz.EnforceConversationAccess(user, conversation)
 	if err != nil {
-		return nil, envelope.NewError(envelope.GeneralError, "Error checking permissions", nil)
+		return nil, err
 	}
 	if !allowed {
 		return nil, envelope.NewError(envelope.PermissionError, "Permission denied", nil)
@@ -585,21 +577,6 @@ func enforceConversationAccess(app *App, uuid string, user umodels.User) (*cmode
 	return &conversation, nil
 }
 
-// setSLADeadlines gets the latest SLA deadlines for a conversation and sets them.
-func setSLADeadlines(app *App, conversation *cmodels.Conversation) error {
-	if conversation.ID < 1 {
-		return nil
-	}
-	first, resolution, err := app.sla.GetLatestDeadlines(conversation.ID)
-	if err != nil {
-		app.lo.Error("error getting SLA deadlines", "id", conversation.ID, "error", err)
-		return err
-	}
-	conversation.FirstResponseDueAt = null.NewTime(first, first != time.Time{})
-	conversation.ResolutionDueAt = null.NewTime(resolution, resolution != time.Time{})
-	return nil
-}
-
 // handleRemoveUserAssignee removes the user assigned to a conversation.
 func handleRemoveUserAssignee(r *fastglue.Request) error {
 	var (
@@ -607,7 +584,7 @@ func handleRemoveUserAssignee(r *fastglue.Request) error {
 		uuid  = r.RequestCtx.UserValue("uuid").(string)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -628,7 +605,7 @@ func handleRemoveTeamAssignee(r *fastglue.Request) error {
 		uuid  = r.RequestCtx.UserValue("uuid").(string)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -651,3 +628,102 @@ func filterCurrentConv(convs []cmodels.Conversation, uuid string) []cmodels.Conv
 	}
 	return []cmodels.Conversation{}
 }
+
+// handleCreateConversation creates a new conversation and sends a message to it.
+func handleCreateConversation(r *fastglue.Request) error {
+	var (
+		app             = r.Context.(*App)
+		auser           = r.RequestCtx.UserValue("user").(amodels.User)
+		inboxID         = r.RequestCtx.PostArgs().GetUintOrZero("inbox_id")
+		assignedAgentID = r.RequestCtx.PostArgs().GetUintOrZero("agent_id")
+		assignedTeamID  = r.RequestCtx.PostArgs().GetUintOrZero("team_id")
+		email           = strings.TrimSpace(string(r.RequestCtx.PostArgs().Peek("contact_email")))
+		firstName       = strings.TrimSpace(string(r.RequestCtx.PostArgs().Peek("first_name")))
+		lastName        = strings.TrimSpace(string(r.RequestCtx.PostArgs().Peek("last_name")))
+		subject         = strings.TrimSpace(string(r.RequestCtx.PostArgs().Peek("subject")))
+		content         = strings.TrimSpace(string(r.RequestCtx.PostArgs().Peek("content")))
+		to              = []string{email}
+	)
+
+	// Validate required fields
+	if inboxID <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.fieldRequired", "name", "`inbox_id`"), nil, envelope.InputError)
+	}
+	if subject == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.fieldRequired", "name", "`subject`"), nil, envelope.InputError)
+	}
+	if content == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.fieldRequired", "name", "`content`"), nil, envelope.InputError)
+	}
+	if email == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.fieldRequired", "name", "`contact_email`"), nil, envelope.InputError)
+	}
+	if firstName == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.fieldRequired", "name", "`first_name`"), nil, envelope.InputError)
+	}
+	if !stringutil.ValidEmail(email) {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`contact_email`"), nil, envelope.InputError)
+	}
+
+	user, err := app.user.GetAgent(auser.ID, "")
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	// Check if inbox exists and is enabled.
+	inbox, err := app.inbox.GetDBRecord(inboxID)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if !inbox.Enabled {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.disabled", "name", "inbox"), nil, envelope.InputError)
+	}
+
+	// Find or create contact.
+	contact := umodels.User{
+		Email:           null.StringFrom(email),
+		SourceChannelID: null.StringFrom(email),
+		FirstName:       firstName,
+		LastName:        lastName,
+		InboxID:         inboxID,
+	}
+	if err := app.user.CreateContact(&contact); err != nil {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorCreating", "name", "{globals.terms.contact}"), nil))
+	}
+
+	// Create conversation
+	conversationID, conversationUUID, err := app.conversation.CreateConversation(
+		contact.ID,
+		contact.ContactChannelID,
+		inboxID,
+		"",         /** last_message **/
+		time.Now(), /** last_message_at **/
+		subject,
+		true, /** append reference number to subject **/
+	)
+	if err != nil {
+		app.lo.Error("error creating conversation", "error", err)
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorCreating", "name", "{globals.terms.conversation}"), nil))
+	}
+
+	// Send reply to the created conversation.
+	if err := app.conversation.SendReply(nil /**media**/, inboxID, auser.ID /**sender_id**/, conversationUUID, content, to, nil /**cc**/, nil /**bcc**/, map[string]any{} /**meta**/); err != nil {
+		// Delete the conversation if reply fails.
+		if err := app.conversation.DeleteConversation(conversationUUID); err != nil {
+			app.lo.Error("error deleting conversation", "error", err)
+		}
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorSending", "name", "{globals.terms.message}"), nil))
+	}
+
+	// Assign the conversation to the agent or team.
+	if assignedAgentID > 0 {
+		app.conversation.UpdateConversationUserAssignee(conversationUUID, assignedAgentID, user)
+	}
+	if assignedTeamID > 0 {
+		app.conversation.UpdateConversationTeamAssignee(conversationUUID, assignedTeamID, user)
+	}
+
+	// Send the created conversation back to the client.
+	conversation, _ := app.conversation.GetConversation(conversationID, "")
+	return r.SendEnvelope(conversation)
+}

cmd/custom_attributes.go

@@ -0,0 +1,137 @@
+package main
+
+import (
+	"slices"
+	"strconv"
+
+	cmodels "github.com/abhinavxd/libredesk/internal/custom_attribute/models"
+	"github.com/abhinavxd/libredesk/internal/envelope"
+	"github.com/valyala/fasthttp"
+	"github.com/zerodha/fastglue"
+)
+
+var (
+	// disallowedKeys contains keys that are not allowed for custom attributes as they're the default fields.
+	disallowedKeys = []string{
+		"contact_email",
+		"content",
+		"subject",
+		"status",
+		"priority",
+		"assigned_team",
+		"assigned_user",
+		"hours_since_created",
+		"hours_since_first_reply",
+		"hours_since_last_reply",
+		"hours_since_resolved",
+		"inbox",
+	}
+)
+
+// handleGetCustomAttribute retrieves a custom attribute by its ID.
+func handleGetCustomAttribute(r *fastglue.Request) error {
+	var (
+		app = r.Context.(*App)
+	)
+	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	if err != nil || id <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
+	}
+
+	attribute, err := app.customAttribute.Get(id)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(attribute)
+}
+
+// handleGetCustomAttributes retrieves all custom attributes from the database.
+func handleGetCustomAttributes(r *fastglue.Request) error {
+	var (
+		app       = r.Context.(*App)
+		appliesTo = string(r.RequestCtx.QueryArgs().Peek("applies_to"))
+	)
+	attributes, err := app.customAttribute.GetAll(appliesTo)
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(attributes)
+}
+
+// handleCreateCustomAttribute creates a new custom attribute in the database.
+func handleCreateCustomAttribute(r *fastglue.Request) error {
+	var (
+		app       = r.Context.(*App)
+		attribute = cmodels.CustomAttribute{}
+	)
+	if err := r.Decode(&attribute, "json"); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
+	}
+	if err := validateCustomAttribute(app, attribute); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if err := app.customAttribute.Create(attribute); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(true)
+}
+
+// handleUpdateCustomAttribute updates an existing custom attribute in the database.
+func handleUpdateCustomAttribute(r *fastglue.Request) error {
+	var (
+		app       = r.Context.(*App)
+		attribute = cmodels.CustomAttribute{}
+	)
+	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	if err != nil || id <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
+	}
+	if err := r.Decode(&attribute, "json"); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
+	}
+	if err := validateCustomAttribute(app, attribute); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	if err = app.customAttribute.Update(id, attribute); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(true)
+}
+
+// handleDeleteCustomAttribute deletes a custom attribute from the database.
+func handleDeleteCustomAttribute(r *fastglue.Request) error {
+	var (
+		app = r.Context.(*App)
+	)
+	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	if err != nil || id <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
+	}
+	if err = app.customAttribute.Delete(id); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(true)
+}
+
+// validateCustomAttribute validates a custom attribute.
+func validateCustomAttribute(app *App, attribute cmodels.CustomAttribute) error {
+	if attribute.Name == "" {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "`name`"), nil)
+	}
+	if attribute.AppliesTo == "" {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "`applies_to`"), nil)
+	}
+	if attribute.DataType == "" {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "`type`"), nil)
+	}
+	if attribute.Description == "" {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "`description`"), nil)
+	}
+	if attribute.Key == "" {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "`key`"), nil)
+	}
+	if slices.Contains(disallowedKeys, attribute.Key) {
+		return envelope.NewError(envelope.InputError, app.i18n.T("admin.customAttributes.keyNotAllowed"), nil)
+	}
+	return nil
+}

cmd/handlers.go

@@ -12,18 +12,17 @@ import (
 	"github.com/zerodha/fastglue"
 )
 
-var (
-	slaReqFields = map[string][2]int{"name": {1, 255}, "description": {1, 255}, "first_response_time": {1, 255}, "resolution_time": {1, 255}}
-)
-
 // initHandlers initializes the HTTP routes and handlers for the application.
 func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	// Authentication.
 	g.POST("/api/v1/login", handleLogin)
-	g.GET("/logout", handleLogout)
+	g.GET("/logout", auth(handleLogout))
 	g.GET("/api/v1/oidc/{id}/login", handleOIDCLogin)
 	g.GET("/api/v1/oidc/{id}/finish", handleOIDCCallback)
 
+	// i18n.
+	g.GET("/api/v1/lang/{lang}", handleGetI18nLang)
+
 	// Media.
 	g.GET("/uploads/{uuid}", auth(handleServeMedia))
 	g.POST("/api/v1/media", auth(handleMediaUpload))
@@ -63,10 +62,14 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	g.GET("/api/v1/conversations/{uuid}/messages", perm(handleGetMessages, "messages:read"))
 	g.POST("/api/v1/conversations/{cuuid}/messages", perm(handleSendMessage, "messages:write"))
 	g.PUT("/api/v1/conversations/{cuuid}/messages/{uuid}/retry", perm(handleRetryMessage, "messages:write"))
+	g.POST("/api/v1/conversations", perm(handleCreateConversation, "conversations:write"))
+	g.PUT("/api/v1/conversations/{uuid}/custom-attributes", auth(handleUpdateConversationCustomAttributes))
+	g.PUT("/api/v1/conversations/{uuid}/contacts/custom-attributes", auth(handleUpdateContactCustomAttributes))
 
 	// Search.
 	g.GET("/api/v1/conversations/search", perm(handleSearchConversations, "conversations:read"))
 	g.GET("/api/v1/messages/search", perm(handleSearchMessages, "messages:read"))
+	g.GET("/api/v1/contacts/search", perm(handleSearchContacts, "contacts:read"))
 
 	// Views.
 	g.GET("/api/v1/views/me", perm(handleGetUserViews, "view:manage"))
@@ -81,7 +84,7 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	g.DELETE("/api/v1/statuses/{id}", perm(handleDeleteStatus, "status:manage"))
 	g.GET("/api/v1/priorities", auth(handleGetPriorities))
 
-	// Tag.
+	// Tags.
 	g.GET("/api/v1/tags", auth(handleGetTags))
 	g.POST("/api/v1/tags", perm(handleCreateTag, "tags:manage"))
 	g.PUT("/api/v1/tags/{id}", perm(handleUpdateTag, "tags:manage"))
@@ -95,22 +98,34 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	g.DELETE("/api/v1/macros/{id}", perm(handleDeleteMacro, "macros:manage"))
 	g.POST("/api/v1/conversations/{uuid}/macros/{id}/apply", auth(handleApplyMacro))
 
-	// User.
-	g.GET("/api/v1/users/me", auth(handleGetCurrentUser))
-	g.PUT("/api/v1/users/me", auth(handleUpdateCurrentUser))
-	g.GET("/api/v1/users/me/teams", auth(handleGetCurrentUserTeams))
-	g.PUT("/api/v1/users/me/availability", auth(handleUpdateUserAvailability))
-	g.DELETE("/api/v1/users/me/avatar", auth(handleDeleteAvatar))
-	g.GET("/api/v1/users/compact", auth(handleGetUsersCompact))
-	g.GET("/api/v1/users", perm(handleGetUsers, "users:manage"))
-	g.GET("/api/v1/users/{id}", perm(handleGetUser, "users:manage"))
-	g.POST("/api/v1/users", perm(handleCreateUser, "users:manage"))
-	g.PUT("/api/v1/users/{id}", perm(handleUpdateUser, "users:manage"))
-	g.DELETE("/api/v1/users/{id}", perm(handleDeleteUser, "users:manage"))
-	g.POST("/api/v1/users/reset-password", tryAuth(handleResetPassword))
-	g.POST("/api/v1/users/set-password", tryAuth(handleSetPassword))
+	// Agents.
+	g.GET("/api/v1/agents/me", auth(handleGetCurrentAgent))
+	g.PUT("/api/v1/agents/me", auth(handleUpdateCurrentAgent))
+	g.GET("/api/v1/agents/me/teams", auth(handleGetCurrentAgentTeams))
+	g.PUT("/api/v1/agents/me/availability", auth(handleUpdateAgentAvailability))
+	g.DELETE("/api/v1/agents/me/avatar", auth(handleDeleteCurrentAgentAvatar))
 
-	// Team.
+	g.GET("/api/v1/agents/compact", auth(handleGetAgentsCompact))
+	g.GET("/api/v1/agents", perm(handleGetAgents, "users:manage"))
+	g.GET("/api/v1/agents/{id}", perm(handleGetAgent, "users:manage"))
+	g.POST("/api/v1/agents", perm(handleCreateAgent, "users:manage"))
+	g.PUT("/api/v1/agents/{id}", perm(handleUpdateAgent, "users:manage"))
+	g.DELETE("/api/v1/agents/{id}", perm(handleDeleteAgent, "users:manage"))
+	g.POST("/api/v1/agents/reset-password", tryAuth(handleResetPassword))
+	g.POST("/api/v1/agents/set-password", tryAuth(handleSetPassword))
+
+	// Contacts.
+	g.GET("/api/v1/contacts", perm(handleGetContacts, "contacts:read_all"))
+	g.GET("/api/v1/contacts/{id}", perm(handleGetContact, "contacts:read"))
+	g.PUT("/api/v1/contacts/{id}", perm(handleUpdateContact, "contacts:write"))
+	g.PUT("/api/v1/contacts/{id}/block", perm(handleBlockContact, "contacts:block"))
+
+	// Contact notes.
+	g.GET("/api/v1/contacts/{id}/notes", perm(handleGetContactNotes, "contact_notes:read"))
+	g.POST("/api/v1/contacts/{id}/notes", perm(handleCreateContactNote, "contact_notes:write"))
+	g.DELETE("/api/v1/contacts/{id}/notes/{note_id}", perm(handleDeleteContactNote, "contact_notes:delete"))
+
+	// Teams.
 	g.GET("/api/v1/teams/compact", auth(handleGetTeamsCompact))
 	g.GET("/api/v1/teams", perm(handleGetTeams, "teams:manage"))
 	g.GET("/api/v1/teams/{id}", perm(handleGetTeam, "teams:manage"))
@@ -118,20 +133,17 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	g.PUT("/api/v1/teams/{id}", perm(handleUpdateTeam, "teams:manage"))
 	g.DELETE("/api/v1/teams/{id}", perm(handleDeleteTeam, "teams:manage"))
 
-	// i18n.
-	g.GET("/api/v1/lang/{lang}", handleGetI18nLang)
+	// Automations.
+	g.GET("/api/v1/automations/rules", perm(handleGetAutomationRules, "automations:manage"))
+	g.GET("/api/v1/automations/rules/{id}", perm(handleGetAutomationRule, "automations:manage"))
+	g.POST("/api/v1/automations/rules", perm(handleCreateAutomationRule, "automations:manage"))
+	g.PUT("/api/v1/automations/rules/{id}/toggle", perm(handleToggleAutomationRule, "automations:manage"))
+	g.PUT("/api/v1/automations/rules/{id}", perm(handleUpdateAutomationRule, "automations:manage"))
+	g.PUT("/api/v1/automations/rules/weights", perm(handleUpdateAutomationRuleWeights, "automations:manage"))
+	g.PUT("/api/v1/automations/rules/execution-mode", perm(handleUpdateAutomationRuleExecutionMode, "automations:manage"))
+	g.DELETE("/api/v1/automations/rules/{id}", perm(handleDeleteAutomationRule, "automations:manage"))
 
-	// Automation.
-	g.GET("/api/v1/automation/rules", perm(handleGetAutomationRules, "automations:manage"))
-	g.GET("/api/v1/automation/rules/{id}", perm(handleGetAutomationRule, "automations:manage"))
-	g.POST("/api/v1/automation/rules", perm(handleCreateAutomationRule, "automations:manage"))
-	g.PUT("/api/v1/automation/rules/{id}/toggle", perm(handleToggleAutomationRule, "automations:manage"))
-	g.PUT("/api/v1/automation/rules/{id}", perm(handleUpdateAutomationRule, "automations:manage"))
-	g.PUT("/api/v1/automation/rules/weights", perm(handleUpdateAutomationRuleWeights, "automations:manage"))
-	g.PUT("/api/v1/automation/rules/execution-mode", perm(handleUpdateAutomationRuleExecutionMode, "automations:manage"))
-	g.DELETE("/api/v1/automation/rules/{id}", perm(handleDeleteAutomationRule, "automations:manage"))
-
-	// Inbox.
+	// Inboxes.
 	g.GET("/api/v1/inboxes", auth(handleGetInboxes))
 	g.GET("/api/v1/inboxes/{id}", perm(handleGetInbox, "inboxes:manage"))
 	g.POST("/api/v1/inboxes", perm(handleCreateInbox, "inboxes:manage"))
@@ -139,18 +151,18 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	g.PUT("/api/v1/inboxes/{id}", perm(handleUpdateInbox, "inboxes:manage"))
 	g.DELETE("/api/v1/inboxes/{id}", perm(handleDeleteInbox, "inboxes:manage"))
 
-	// Role.
+	// Roles.
 	g.GET("/api/v1/roles", perm(handleGetRoles, "roles:manage"))
 	g.GET("/api/v1/roles/{id}", perm(handleGetRole, "roles:manage"))
 	g.POST("/api/v1/roles", perm(handleCreateRole, "roles:manage"))
 	g.PUT("/api/v1/roles/{id}", perm(handleUpdateRole, "roles:manage"))
 	g.DELETE("/api/v1/roles/{id}", perm(handleDeleteRole, "roles:manage"))
 
-	// Dashboard.
+	// Reports.
 	g.GET("/api/v1/reports/overview/counts", perm(handleDashboardCounts, "reports:manage"))
 	g.GET("/api/v1/reports/overview/charts", perm(handleDashboardCharts, "reports:manage"))
 
-	// Template.
+	// Templates.
 	g.GET("/api/v1/templates", perm(handleGetTemplates, "templates:manage"))
 	g.GET("/api/v1/templates/{id}", perm(handleGetTemplate, "templates:manage"))
 	g.POST("/api/v1/templates", perm(handleCreateTemplate, "templates:manage"))
@@ -158,22 +170,33 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	g.DELETE("/api/v1/templates/{id}", perm(handleDeleteTemplate, "templates:manage"))
 
 	// Business hours.
-	g.GET("/api/v1/business-hours", perm(handleGetBusinessHours, "business_hours:manage"))
+	g.GET("/api/v1/business-hours", auth(handleGetBusinessHours))
 	g.GET("/api/v1/business-hours/{id}", perm(handleGetBusinessHour, "business_hours:manage"))
 	g.POST("/api/v1/business-hours", perm(handleCreateBusinessHours, "business_hours:manage"))
 	g.PUT("/api/v1/business-hours/{id}", perm(handleUpdateBusinessHours, "business_hours:manage"))
 	g.DELETE("/api/v1/business-hours/{id}", perm(handleDeleteBusinessHour, "business_hours:manage"))
 
-	// SLA.
+	// SLAs.
 	g.GET("/api/v1/sla", perm(handleGetSLAs, "sla:manage"))
 	g.GET("/api/v1/sla/{id}", perm(handleGetSLA, "sla:manage"))
-	g.POST("/api/v1/sla", perm(fastglue.ReqLenRangeParams(handleCreateSLA, slaReqFields), "sla:manage"))
-	g.PUT("/api/v1/sla/{id}", perm(fastglue.ReqLenRangeParams(handleUpdateSLA, slaReqFields), "sla:manage"))
+	g.POST("/api/v1/sla", perm(handleCreateSLA, "sla:manage"))
+	g.PUT("/api/v1/sla/{id}", perm(handleUpdateSLA, "sla:manage"))
 	g.DELETE("/api/v1/sla/{id}", perm(handleDeleteSLA, "sla:manage"))
 
-	// AI completion.
+	// AI completions.
 	g.GET("/api/v1/ai/prompts", auth(handleGetAIPrompts))
 	g.POST("/api/v1/ai/completion", auth(handleAICompletion))
+	g.PUT("/api/v1/ai/provider", perm(handleUpdateAIProvider, "ai:manage"))
+
+	// Custom attributes.
+	g.GET("/api/v1/custom-attributes", auth(handleGetCustomAttributes))
+	g.POST("/api/v1/custom-attributes", perm(handleCreateCustomAttribute, "custom_attributes:manage"))
+	g.GET("/api/v1/custom-attributes/{id}", perm(handleGetCustomAttribute, "custom_attributes:manage"))
+	g.PUT("/api/v1/custom-attributes/{id}", perm(handleUpdateCustomAttribute, "custom_attributes:manage"))
+	g.DELETE("/api/v1/custom-attributes/{id}", perm(handleDeleteCustomAttribute, "custom_attributes:manage"))
+
+	// Actvity logs.
+	g.GET("/api/v1/activity-logs", perm(handleGetActivityLogs, "activity_logs:manage"))
 
 	// WebSocket.
 	g.GET("/ws", auth(func(r *fastglue.Request) error {
@@ -186,6 +209,7 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	g.GET("/teams/{all:*}", authPage(serveIndexPage))
 	g.GET("/views/{all:*}", authPage(serveIndexPage))
 	g.GET("/admin/{all:*}", authPage(serveIndexPage))
+	g.GET("/contacts/{all:*}", authPage(serveIndexPage))
 	g.GET("/reports/{all:*}", authPage(serveIndexPage))
 	g.GET("/account/{all:*}", authPage(serveIndexPage))
 	g.GET("/reset-password", notAuthPage(serveIndexPage))
@@ -215,7 +239,7 @@ func serveIndexPage(r *fastglue.Request) error {
 	// Serve the index.html file from the embedded filesystem.
 	file, err := app.fs.Get(path.Join(frontendDir, "index.html"))
 	if err != nil {
-		return r.SendErrorEnvelope(http.StatusNotFound, "Page not found", nil, envelope.NotFoundError)
+		return r.SendErrorEnvelope(http.StatusNotFound, app.i18n.Ts("globals.messages.notFound", "name", "{globals.terms.file}"), nil, envelope.NotFoundError)
 	}
 	r.RequestCtx.Response.Header.Set("Content-Type", "text/html")
 	r.RequestCtx.SetBody(file.ReadBytes())
@@ -223,7 +247,7 @@ func serveIndexPage(r *fastglue.Request) error {
 	// Set CSRF cookie if not already set.
 	if err := app.auth.SetCSRFCookie(r); err != nil {
 		app.lo.Error("error setting csrf cookie", "error", err)
-		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.T("user.errorAcquiringSession"), nil))
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorSaving", "name", "{globals.terms.session}"), nil))
 	}
 	return nil
 }
@@ -237,7 +261,7 @@ func serveStaticFiles(r *fastglue.Request) error {
 
 	file, err := app.fs.Get(filePath)
 	if err != nil {
-		return r.SendErrorEnvelope(http.StatusNotFound, "File not found", nil, envelope.NotFoundError)
+		return r.SendErrorEnvelope(http.StatusNotFound, app.i18n.Ts("globals.messages.notFound", "name", "{globals.terms.file}"), nil, envelope.NotFoundError)
 	}
 
 	// Set the appropriate Content-Type based on the file extension.
@@ -262,7 +286,7 @@ func serveFrontendStaticFiles(r *fastglue.Request) error {
 	finalPath := filepath.Join(frontendDir, filePath)
 	file, err := app.fs.Get(finalPath)
 	if err != nil {
-		return r.SendErrorEnvelope(http.StatusNotFound, "File not found", nil, envelope.NotFoundError)
+		return r.SendErrorEnvelope(http.StatusNotFound, app.i18n.Ts("globals.messages.notFound", "name", "{globals.terms.file}"), nil, envelope.NotFoundError)
 	}
 
 	// Set the appropriate Content-Type based on the file extension.

cmd/i18n.go

@@ -27,6 +27,7 @@ func handleGetI18nLang(r *fastglue.Request) error {
 	return r.SendBytes(http.StatusOK, "application/json", i.JSON())
 }
 
+// loadI18nLang loads the i18n language pack for the given language code.
 func loadI18nLang(lang string, fs stuffbin.FileSystem) (*i18n.I18n, error) {
 	// Helper function to read and initialize i18n language.
 	readLang := func(lang string) ([]byte, error) {

cmd/inboxes.go

@@ -1,6 +1,7 @@
 package main
 
 import (
+	"net/mail"
 	"strconv"
 
 	"github.com/abhinavxd/libredesk/internal/envelope"
@@ -9,6 +10,7 @@ import (
 	"github.com/zerodha/fastglue"
 )
 
+// handleGetInboxes returns all inboxes
 func handleGetInboxes(r *fastglue.Request) error {
 	var app = r.Context.(*App)
 	inboxes, err := app.inbox.GetAll()
@@ -18,6 +20,7 @@ func handleGetInboxes(r *fastglue.Request) error {
 	return r.SendEnvelope(inboxes)
 }
 
+// handleGetInbox returns an inbox by ID
 func handleGetInbox(r *fastglue.Request) error {
 	var (
 		app   = r.Context.(*App)
@@ -25,30 +28,35 @@ func handleGetInbox(r *fastglue.Request) error {
 	)
 	inbox, err := app.inbox.GetDBRecord(id)
 	if err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error fetching inbox", nil, envelope.GeneralError)
+		return sendErrorEnvelope(r, err)
 	}
 	if err := inbox.ClearPasswords(); err != nil {
-		app.lo.Error("error clearing out passwords", "error", err)
-		return envelope.NewError(envelope.GeneralError, "Error fetching inbox", nil)
+		app.lo.Error("error clearing inbox passwords from response", "error", err)
+		return envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorFetching", "name", "{globals.terms.inbox}"), nil)
 	}
 	return r.SendEnvelope(inbox)
 }
 
+// handleCreateInbox creates a new inbox
 func handleCreateInbox(r *fastglue.Request) error {
 	var (
-		app = r.Context.(*App)
-		inb = imodels.Inbox{}
+		app   = r.Context.(*App)
+		inbox = imodels.Inbox{}
 	)
-	if err := r.Decode(&inb, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+	if err := r.Decode(&inbox, "json"); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
 	}
-	err := app.inbox.Create(inb)
-	if err != nil {
+
+	if err := app.inbox.Create(inbox); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	if err := validateInbox(app, inbox); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
 	if err := reloadInboxes(app); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error reloading inboxes", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.couldNotReload", "name", "{globals.terms.inbox}"), nil, envelope.GeneralError)
 	}
 
 	return r.SendEnvelope(true)
@@ -63,24 +71,30 @@ func handleUpdateInbox(r *fastglue.Request) error {
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid inbox `id`.", nil, envelope.InputError)
+			app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
 
 	if err := r.Decode(&inbox, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
 	}
+
+	if err := validateInbox(app, inbox); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
 	err = app.inbox.Update(id, inbox)
 	if err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Could not update inbox.", nil, envelope.GeneralError)
+		return sendErrorEnvelope(r, err)
 	}
 
 	if err := reloadInboxes(app); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error reloading inboxes, Please restart the app if the issue persists", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.couldNotReload", "name", "{globals.terms.inbox}"), nil, envelope.GeneralError)
 	}
 
 	return r.SendEnvelope(inbox)
 }
 
+// handleToggleInbox toggles an inbox
 func handleToggleInbox(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -88,7 +102,7 @@ func handleToggleInbox(r *fastglue.Request) error {
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid inbox `id`.", nil, envelope.InputError)
+			app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
 
 	if err = app.inbox.Toggle(id); err != nil {
@@ -96,12 +110,13 @@ func handleToggleInbox(r *fastglue.Request) error {
 	}
 
 	if err := reloadInboxes(app); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error reloading inboxes", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.couldNotReload", "name", "{globals.terms.inbox}"), nil, envelope.GeneralError)
 	}
 
 	return r.SendEnvelope(true)
 }
 
+// handleDeleteInbox deletes an inbox
 func handleDeleteInbox(r *fastglue.Request) error {
 	var (
 		app   = r.Context.(*App)
@@ -109,12 +124,28 @@ func handleDeleteInbox(r *fastglue.Request) error {
 	)
 	err := app.inbox.SoftDelete(id)
 	if err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Could not update inbox.", nil, envelope.GeneralError)
+		return sendErrorEnvelope(r, err)
 	}
-
 	if err := reloadInboxes(app); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error reloading inboxes", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.couldNotReload", "name", "{globals.terms.inbox}"), nil, envelope.GeneralError)
 	}
-
 	return r.SendEnvelope(true)
 }
+
+// validateInbox validates the inbox
+func validateInbox(app *App, inbox imodels.Inbox) error {
+	// Validate from address.
+	if _, err := mail.ParseAddress(inbox.From); err != nil {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.invalidFromAddress"), nil)
+	}
+	if len(inbox.Config) == 0 {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "config"), nil)
+	}
+	if inbox.Name == "" {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "name"), nil)
+	}
+	if inbox.Channel == "" {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "channel"), nil)
+	}
+	return nil
+}

cmd/init.go

@@ -12,6 +12,7 @@ import (
 
 	"html/template"
 
+	activitylog "github.com/abhinavxd/libredesk/internal/activity_log"
 	"github.com/abhinavxd/libredesk/internal/ai"
 	auth_ "github.com/abhinavxd/libredesk/internal/auth"
 	"github.com/abhinavxd/libredesk/internal/authz"
@@ -23,6 +24,7 @@ import (
 	"github.com/abhinavxd/libredesk/internal/conversation/priority"
 	"github.com/abhinavxd/libredesk/internal/conversation/status"
 	"github.com/abhinavxd/libredesk/internal/csat"
+	customAttribute "github.com/abhinavxd/libredesk/internal/custom_attribute"
 	"github.com/abhinavxd/libredesk/internal/inbox"
 	"github.com/abhinavxd/libredesk/internal/inbox/channel/email"
 	imodels "github.com/abhinavxd/libredesk/internal/inbox/models"
@@ -231,11 +233,12 @@ func initConversations(
 }
 
 // initTag inits tag manager.
-func initTag(db *sqlx.DB) *tag.Manager {
+func initTag(db *sqlx.DB, i18n *i18n.I18n) *tag.Manager {
 	var lo = initLogger("tag_manager")
 	mgr, err := tag.New(tag.Opts{
-		DB: db,
-		Lo: lo,
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
 	})
 	if err != nil {
 		log.Fatalf("error initializing tags: %v", err)
@@ -257,11 +260,12 @@ func initView(db *sqlx.DB) *view.Manager {
 }
 
 // initMacro inits macro manager.
-func initMacro(db *sqlx.DB) *macro.Manager {
+func initMacro(db *sqlx.DB, i18n *i18n.I18n) *macro.Manager {
 	var lo = initLogger("macro")
 	m, err := macro.New(macro.Opts{
-		DB: db,
-		Lo: lo,
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
 	})
 	if err != nil {
 		log.Fatalf("error initializing macro manager: %v", err)
@@ -270,11 +274,12 @@ func initMacro(db *sqlx.DB) *macro.Manager {
 }
 
 // initBusinessHours inits business hours manager.
-func initBusinessHours(db *sqlx.DB) *businesshours.Manager {
+func initBusinessHours(db *sqlx.DB, i18n *i18n.I18n) *businesshours.Manager {
 	var lo = initLogger("business-hours")
 	m, err := businesshours.New(businesshours.Opts{
-		DB: db,
-		Lo: lo,
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
 	})
 	if err != nil {
 		log.Fatalf("error initializing business hours manager: %v", err)
@@ -283,12 +288,13 @@ func initBusinessHours(db *sqlx.DB) *businesshours.Manager {
 }
 
 // initSLA inits SLA manager.
-func initSLA(db *sqlx.DB, teamManager *team.Manager, settings *setting.Manager, businessHours *businesshours.Manager) *sla.Manager {
+func initSLA(db *sqlx.DB, teamManager *team.Manager, settings *setting.Manager, businessHours *businesshours.Manager, notifier *notifier.Service, template *tmpl.Manager, userManager *user.Manager, i18n *i18n.I18n) *sla.Manager {
 	var lo = initLogger("sla")
 	m, err := sla.New(sla.Opts{
-		DB: db,
-		Lo: lo,
-	}, teamManager, settings, businessHours)
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
+	}, teamManager, settings, businessHours, notifier, template, userManager)
 	if err != nil {
 		log.Fatalf("error initializing SLA manager: %v", err)
 	}
@@ -296,11 +302,12 @@ func initSLA(db *sqlx.DB, teamManager *team.Manager, settings *setting.Manager,
 }
 
 // initCSAT inits CSAT manager.
-func initCSAT(db *sqlx.DB) *csat.Manager {
+func initCSAT(db *sqlx.DB, i18n *i18n.I18n) *csat.Manager {
 	var lo = initLogger("csat")
 	m, err := csat.New(csat.Opts{
-		DB: db,
-		Lo: lo,
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
 	})
 	if err != nil {
 		log.Fatalf("error initializing CSAT manager: %v", err)
@@ -314,7 +321,7 @@ func initWS(user *user.Manager) *ws.Hub {
 }
 
 // initTemplates inits template manager.
-func initTemplate(db *sqlx.DB, fs stuffbin.FileSystem, consts *constants) *tmpl.Manager {
+func initTemplate(db *sqlx.DB, fs stuffbin.FileSystem, consts *constants, i18n *i18n.I18n) *tmpl.Manager {
 	var (
 		lo      = initLogger("template")
 		funcMap = getTmplFuncs(consts)
@@ -327,7 +334,7 @@ func initTemplate(db *sqlx.DB, fs stuffbin.FileSystem, consts *constants) *tmpl.
 	if err != nil {
 		log.Fatalf("error parsing web templates: %v", err)
 	}
-	m, err := tmpl.New(lo, db, webTpls, tpls, funcMap)
+	m, err := tmpl.New(lo, db, webTpls, tpls, funcMap, i18n)
 	if err != nil {
 		log.Fatalf("error initializing template manager: %v", err)
 	}
@@ -398,11 +405,12 @@ func reloadTemplates(app *App) error {
 }
 
 // initTeam inits team manager.
-func initTeam(db *sqlx.DB) *team.Manager {
+func initTeam(db *sqlx.DB, i18n *i18n.I18n) *team.Manager {
 	var lo = initLogger("team-manager")
 	mgr, err := team.New(team.Opts{
-		DB: db,
-		Lo: lo,
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
 	})
 	if err != nil {
 		log.Fatalf("error initializing team manager: %v", err)
@@ -411,7 +419,7 @@ func initTeam(db *sqlx.DB) *team.Manager {
 }
 
 // initMedia inits media manager.
-func initMedia(db *sqlx.DB) *media.Manager {
+func initMedia(db *sqlx.DB, i18n *i18n.I18n) *media.Manager {
 	var (
 		store      media.Store
 		err        error
@@ -452,6 +460,7 @@ func initMedia(db *sqlx.DB) *media.Manager {
 		Store: store,
 		Lo:    lo,
 		DB:    db,
+		I18n:  i18n,
 	})
 	if err != nil {
 		log.Fatalf("error initializing media: %v", err)
@@ -460,9 +469,9 @@ func initMedia(db *sqlx.DB) *media.Manager {
 }
 
 // initInbox initializes the inbox manager without registering inboxes.
-func initInbox(db *sqlx.DB) *inbox.Manager {
+func initInbox(db *sqlx.DB, i18n *i18n.I18n) *inbox.Manager {
 	var lo = initLogger("inbox-manager")
-	mgr, err := inbox.New(lo, db)
+	mgr, err := inbox.New(lo, db, i18n)
 	if err != nil {
 		log.Fatalf("error initializing inbox manager: %v", err)
 	}
@@ -470,11 +479,12 @@ func initInbox(db *sqlx.DB) *inbox.Manager {
 }
 
 // initAutomationEngine initializes the automation engine.
-func initAutomationEngine(db *sqlx.DB) *automation.Engine {
+func initAutomationEngine(db *sqlx.DB, i18n *i18n.I18n) *automation.Engine {
 	var lo = initLogger("automation_engine")
 	engine, err := automation.New(automation.Opts{
-		DB: db,
-		Lo: lo,
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
 	})
 	if err != nil {
 		log.Fatalf("error initializing automation engine: %v", err)
@@ -496,13 +506,13 @@ func initAutoAssigner(teamManager *team.Manager, userManager *user.Manager, conv
 }
 
 // initNotifier initializes the notifier service with available providers.
-func initNotifier(userStore notifier.UserStore) *notifier.Service {
+func initNotifier() *notifier.Service {
 	smtpCfg := email.SMTPConfig{}
 	if err := ko.UnmarshalWithConf("notification.email", &smtpCfg, koanf.UnmarshalConf{Tag: "json"}); err != nil {
 		log.Fatalf("error unmarshalling email notification provider config: %v", err)
 	}
 
-	emailNotifier, err := emailnotifier.New([]email.SMTPConfig{smtpCfg}, userStore, emailnotifier.Opts{
+	emailNotifier, err := emailnotifier.New([]email.SMTPConfig{smtpCfg}, emailnotifier.Opts{
 		Lo:        initLogger("email-notifier"),
 		FromEmail: ko.String("notification.email.email_address"),
 	})
@@ -518,7 +528,7 @@ func initNotifier(userStore notifier.UserStore) *notifier.Service {
 }
 
 // initEmailInbox initializes the email inbox.
-func initEmailInbox(inboxRecord imodels.Inbox, store inbox.MessageStore) (inbox.Inbox, error) {
+func initEmailInbox(inboxRecord imodels.Inbox, msgStore inbox.MessageStore, usrStore inbox.UserStore) (inbox.Inbox, error) {
 	var config email.Config
 
 	// Load JSON data into Koanf.
@@ -544,7 +554,7 @@ func initEmailInbox(inboxRecord imodels.Inbox, store inbox.MessageStore) (inbox.
 		log.Printf("WARNING: No `from` email address set for `%s` inbox: Name: `%s`", inboxRecord.Channel, inboxRecord.Name)
 	}
 
-	inbox, err := email.New(store, email.Opts{
+	inbox, err := email.New(msgStore, usrStore, email.Opts{
 		ID:     inboxRecord.ID,
 		Config: config,
 		Lo:     initLogger("email_inbox"),
@@ -560,10 +570,10 @@ func initEmailInbox(inboxRecord imodels.Inbox, store inbox.MessageStore) (inbox.
 }
 
 // initializeInboxes handles inbox initialization.
-func initializeInboxes(inboxR imodels.Inbox, store inbox.MessageStore) (inbox.Inbox, error) {
+func initializeInboxes(inboxR imodels.Inbox, msgStore inbox.MessageStore, usrStore inbox.UserStore) (inbox.Inbox, error) {
 	switch inboxR.Channel {
 	case "email":
-		return initEmailInbox(inboxR, store)
+		return initEmailInbox(inboxR, msgStore, usrStore)
 	default:
 		return nil, fmt.Errorf("unknown inbox channel: %s", inboxR.Channel)
 	}
@@ -576,8 +586,9 @@ func reloadInboxes(app *App) error {
 }
 
 // startInboxes registers the active inboxes and starts receiver for each.
-func startInboxes(ctx context.Context, mgr *inbox.Manager, store inbox.MessageStore) {
-	mgr.SetMessageStore(store)
+func startInboxes(ctx context.Context, mgr *inbox.Manager, msgStore inbox.MessageStore, usrStore inbox.UserStore) {
+	mgr.SetMessageStore(msgStore)
+	mgr.SetUserStore(usrStore)
 
 	if err := mgr.InitInboxes(initializeInboxes); err != nil {
 		log.Fatalf("error initializing inboxes: %v", err)
@@ -589,8 +600,8 @@ func startInboxes(ctx context.Context, mgr *inbox.Manager, store inbox.MessageSt
 }
 
 // initAuthz initializes authorization enforcer.
-func initAuthz() *authz.Enforcer {
-	enforcer, err := authz.NewEnforcer(initLogger("authz"))
+func initAuthz(i18n *i18n.I18n) *authz.Enforcer {
+	enforcer, err := authz.NewEnforcer(initLogger("authz"), i18n)
 	if err != nil {
 		log.Fatalf("error initializing authz: %v", err)
 	}
@@ -598,7 +609,7 @@ func initAuthz() *authz.Enforcer {
 }
 
 // initAuth initializes the authentication manager.
-func initAuth(o *oidc.Manager, rd *redis.Client) *auth_.Auth {
+func initAuth(o *oidc.Manager, rd *redis.Client, i18n *i18n.I18n) *auth_.Auth {
 	lo := initLogger("auth")
 
 	providers, err := buildProviders(o)
@@ -606,7 +617,8 @@ func initAuth(o *oidc.Manager, rd *redis.Client) *auth_.Auth {
 		log.Fatalf("error initializing auth: %v", err)
 	}
 
-	auth, err := auth_.New(auth_.Config{Providers: providers}, rd, lo)
+	secure := !ko.Bool("app.server.disable_secure_cookies")
+	auth, err := auth_.New(auth_.Config{Providers: providers, SecureCookies: secure}, i18n, rd, lo)
 	if err != nil {
 		log.Fatalf("error initializing auth: %v", err)
 	}
@@ -653,11 +665,12 @@ func buildProviders(o *oidc.Manager) ([]auth_.Provider, error) {
 }
 
 // initOIDC initializes open id connect config manager.
-func initOIDC(db *sqlx.DB, settings *setting.Manager) *oidc.Manager {
+func initOIDC(db *sqlx.DB, settings *setting.Manager, i18n *i18n.I18n) *oidc.Manager {
 	lo := initLogger("oidc")
 	o, err := oidc.New(oidc.Opts{
-		DB: db,
-		Lo: lo,
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
 	}, settings)
 	if err != nil {
 		log.Fatalf("error initializing oidc: %v", err)
@@ -667,9 +680,11 @@ func initOIDC(db *sqlx.DB, settings *setting.Manager) *oidc.Manager {
 
 // initI18n inits i18n.
 func initI18n(fs stuffbin.FileSystem) *i18n.I18n {
-	file, err := fs.Get("i18n/" + cmp.Or(ko.String("app.lang"), defLang) + ".json")
+	fileName := cmp.Or(ko.String("app.lang"), defLang)
+	log.Printf("loading i18n language file: %s", fileName)
+	file, err := fs.Get("i18n/" + fileName + ".json")
 	if err != nil {
-		log.Fatalf("error reading i18n language file")
+		log.Fatalf("error reading i18n language file `%s` : %v", fileName, err)
 	}
 	i18n, err := i18n.New(file.ReadBytes())
 	if err != nil {
@@ -713,11 +728,12 @@ func initDB() *sqlx.DB {
 }
 
 // initRedis inits role manager.
-func initRole(db *sqlx.DB) *role.Manager {
+func initRole(db *sqlx.DB, i18n *i18n.I18n) *role.Manager {
 	var lo = initLogger("role_manager")
 	r, err := role.New(role.Opts{
-		DB: db,
-		Lo: lo,
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
 	})
 	if err != nil {
 		log.Fatalf("error initializing role manager: %v", err)
@@ -726,10 +742,11 @@ func initRole(db *sqlx.DB) *role.Manager {
 }
 
 // initStatus inits conversation status manager.
-func initStatus(db *sqlx.DB) *status.Manager {
+func initStatus(db *sqlx.DB, i18n *i18n.I18n) *status.Manager {
 	manager, err := status.New(status.Opts{
-		DB: db,
-		Lo: initLogger("status-manager"),
+		DB:   db,
+		Lo:   initLogger("status-manager"),
+		I18n: i18n,
 	})
 	if err != nil {
 		log.Fatalf("error initializing status manager: %v", err)
@@ -738,10 +755,11 @@ func initStatus(db *sqlx.DB) *status.Manager {
 }
 
 // initPriority inits conversation priority manager.
-func initPriority(db *sqlx.DB) *priority.Manager {
+func initPriority(db *sqlx.DB, i18n *i18n.I18n) *priority.Manager {
 	manager, err := priority.New(priority.Opts{
-		DB: db,
-		Lo: initLogger("priority-manager"),
+		DB:   db,
+		Lo:   initLogger("priority-manager"),
+		I18n: i18n,
 	})
 	if err != nil {
 		log.Fatalf("error initializing priority manager: %v", err)
@@ -750,11 +768,12 @@ func initPriority(db *sqlx.DB) *priority.Manager {
 }
 
 // initAI inits AI manager.
-func initAI(db *sqlx.DB) *ai.Manager {
+func initAI(db *sqlx.DB, i18n *i18n.I18n) *ai.Manager {
 	lo := initLogger("ai")
 	m, err := ai.New(ai.Opts{
-		DB: db,
-		Lo: lo,
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
 	})
 	if err != nil {
 		log.Fatalf("error initializing AI manager: %v", err)
@@ -763,11 +782,12 @@ func initAI(db *sqlx.DB) *ai.Manager {
 }
 
 // initSearch inits search manager.
-func initSearch(db *sqlx.DB) *search.Manager {
+func initSearch(db *sqlx.DB, i18n *i18n.I18n) *search.Manager {
 	lo := initLogger("search")
 	m, err := search.New(search.Opts{
-		DB: db,
-		Lo: lo,
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
 	})
 	if err != nil {
 		log.Fatalf("error initializing search manager: %v", err)
@@ -775,6 +795,34 @@ func initSearch(db *sqlx.DB) *search.Manager {
 	return m
 }
 
+// initCustomAttribute inits custom attribute manager.
+func initCustomAttribute(db *sqlx.DB, i18n *i18n.I18n) *customAttribute.Manager {
+	lo := initLogger("custom-attribute")
+	m, err := customAttribute.New(customAttribute.Opts{
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
+	})
+	if err != nil {
+		log.Fatalf("error initializing custom attribute manager: %v", err)
+	}
+	return m
+}
+
+// initActivityLog inits activity log manager.
+func initActivityLog(db *sqlx.DB, i18n *i18n.I18n) *activitylog.Manager {
+	lo := initLogger("activity-log")
+	m, err := activitylog.New(activitylog.Opts{
+		DB:   db,
+		Lo:   lo,
+		I18n: i18n,
+	})
+	if err != nil {
+		log.Fatalf("error initializing activity log manager: %v", err)
+	}
+	return m
+}
+
 // initLogger initializes a logf logger.
 func initLogger(src string) *logf.Logger {
 	lvl, env := ko.MustString("app.log_level"), ko.MustString("app.env")

cmd/install.go

@@ -24,9 +24,9 @@ func install(ctx context.Context, db *sqlx.DB, fs stuffbin.FileSystem, idempoten
 	}
 
 	// Make sure the system user password is strong enough.
-	password := strings.TrimSpace(os.Getenv("LIBREDESK_SYSTEM_USER_PASSWORD"))
-	if password != "" && !user.IsStrongSystemUserPassword(password) && !schemaInstalled {
-		log.Fatalf("system user password is not strong, %s", user.SystemUserPasswordHint)
+	password := os.Getenv("LIBREDESK_SYSTEM_USER_PASSWORD")
+	if password != "" && !user.IsStrongPassword(password) && !schemaInstalled {
+		log.Fatalf("system user password is not strong, %s", user.PasswordHint)
 	}
 
 	if !idempotentInstall {
@@ -49,11 +49,10 @@ func install(ctx context.Context, db *sqlx.DB, fs stuffbin.FileSystem, idempoten
 			os.Exit(0)
 		}
 	} else {
+		log.Println("installing database schema...")
 		time.Sleep(5 * time.Second)
 	}
 
-	log.Println("installing database schema...")
-
 	// Install schema.
 	if err := installSchema(db, fs); err != nil {
 		log.Fatalf("error installing schema: %v", err)

cmd/login.go

@@ -4,22 +4,31 @@ import (
 	amodels "github.com/abhinavxd/libredesk/internal/auth/models"
 	"github.com/abhinavxd/libredesk/internal/envelope"
 	umodels "github.com/abhinavxd/libredesk/internal/user/models"
+	realip "github.com/ferluci/fast-realip"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
 )
 
-// handleLogin logs a user in.
+// handleLogin logs in the user and returns the user.
 func handleLogin(r *fastglue.Request) error {
 	var (
 		app      = r.Context.(*App)
 		email    = string(r.RequestCtx.PostArgs().Peek("email"))
 		password = r.RequestCtx.PostArgs().Peek("password")
+		ip       = realip.FromRequest(r.RequestCtx)
 	)
+
+	// Verify email and password.
 	user, err := app.user.VerifyPassword(email, password)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
+	// Check if user is enabled.
+	if !user.Enabled {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.T("user.accountDisabled"), nil))
+	}
+
 	// Set user availability status to online.
 	if err := app.user.UpdateAvailability(user.ID, umodels.Online); err != nil {
 		return sendErrorEnvelope(r, err)
@@ -33,25 +42,43 @@ func handleLogin(r *fastglue.Request) error {
 		LastName:  user.LastName,
 	}, r); err != nil {
 		app.lo.Error("error saving session", "error", err)
-		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.T("user.errorAcquiringSession"), nil))
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorSaving", "name", "{globals.terms.session}"), nil))
 	}
 	// Set CSRF cookie if not already set.
 	if err := app.auth.SetCSRFCookie(r); err != nil {
 		app.lo.Error("error setting csrf cookie", "error", err)
-		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.T("user.errorAcquiringSession"), nil))
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorSaving", "name", "{globals.terms.session}"), nil))
 	}
+
+	// Update last login time.
+	if err := app.user.UpdateLastLoginAt(user.ID); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	// Insert activity log.
+	if err := app.activityLog.Login(user.ID, user.Email.String, ip); err != nil {
+		app.lo.Error("error creating login activity log", "error", err)
+	}
+
 	return r.SendEnvelope(user)
 }
 
 // handleLogout logs out the user and redirects to the dashboard.
 func handleLogout(r *fastglue.Request) error {
 	var (
-		app = r.Context.(*App)
+		app   = r.Context.(*App)
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
+		ip    = realip.FromRequest(r.RequestCtx)
 	)
-	if err := app.auth.DestroySession(r); err != nil {
-		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.T("user.errorAcquiringSession"), nil))
+
+	// Insert activity log.
+	if err := app.activityLog.Logout(auser.ID, auser.Email, ip); err != nil {
+		app.lo.Error("error creating logout activity log", "error", err)
 	}
 
+	if err := app.auth.DestroySession(r); err != nil {
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorDestroying", "name", "{globals.terms.session}"), nil))
+	}
 	// Add no-cache headers.
 	r.RequestCtx.Response.Header.Add("Cache-Control",
 		"no-store, no-cache, must-revalidate, post-check=0, pre-check=0")

cmd/macro.go

@@ -2,7 +2,6 @@ package main
 
 import (
 	"encoding/json"
-	"fmt"
 	"slices"
 	"strconv"
 
@@ -24,14 +23,14 @@ func handleGetMacros(r *fastglue.Request) error {
 	for i, m := range macros {
 		var actions []autoModels.RuleAction
 		if err := json.Unmarshal(m.Actions, &actions); err != nil {
-			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error unmarshalling macro actions", nil, envelope.GeneralError)
+			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.macroAction}"), nil, envelope.GeneralError)
 		}
 		// Set display values for actions as the value field can contain DB IDs
 		if err := setDisplayValues(app, actions); err != nil {
 			app.lo.Warn("error setting display values", "error", err)
 		}
 		if macros[i].Actions, err = json.Marshal(actions); err != nil {
-			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "marshal failed", nil, envelope.GeneralError)
+			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.macroAction}"), nil, envelope.GeneralError)
 		}
 	}
 	return r.SendEnvelope(macros)
@@ -44,8 +43,7 @@ func handleGetMacro(r *fastglue.Request) error {
 		id, err = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	)
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid macro `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
 
 	macro, err := app.macro.Get(id)
@@ -55,14 +53,14 @@ func handleGetMacro(r *fastglue.Request) error {
 
 	var actions []autoModels.RuleAction
 	if err := json.Unmarshal(macro.Actions, &actions); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error unmarshalling macro actions", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.macroAction}"), nil, envelope.GeneralError)
 	}
 	// Set display values for actions as the value field can contain DB IDs
 	if err := setDisplayValues(app, actions); err != nil {
 		app.lo.Warn("error setting display values", "error", err)
 	}
 	if macro.Actions, err = json.Marshal(actions); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "marshal failed", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.macroAction}"), nil, envelope.GeneralError)
 	}
 
 	return r.SendEnvelope(macro)
@@ -76,10 +74,10 @@ func handleCreateMacro(r *fastglue.Request) error {
 	)
 
 	if err := r.Decode(&macro, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
 	}
 
-	if err := validateMacro(macro); err != nil {
+	if err := validateMacro(app, macro); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
@@ -108,7 +106,7 @@ func handleUpdateMacro(r *fastglue.Request) error {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
 	}
 
-	if err := validateMacro(macro); err != nil {
+	if err := validateMacro(app, macro); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
@@ -122,18 +120,14 @@ func handleUpdateMacro(r *fastglue.Request) error {
 // handleDeleteMacro deletes macro.
 func handleDeleteMacro(r *fastglue.Request) error {
 	var app = r.Context.(*App)
-
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid macro `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
-
 	if err := app.macro.Delete(id); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-
-	return r.SendEnvelope("Macro deleted successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleApplyMacro applies macro actions to a conversation.
@@ -145,7 +139,7 @@ func handleApplyMacro(r *fastglue.Request) error {
 		id, _            = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 		incomingActions  = []autoModels.RuleAction{}
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -156,7 +150,7 @@ func handleApplyMacro(r *fastglue.Request) error {
 		return sendErrorEnvelope(r, err)
 	}
 	if allowed, err := app.authz.EnforceConversationAccess(user, conversation); err != nil || !allowed {
-		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, "Permission denied", nil))
+		return sendErrorEnvelope(r, envelope.NewError(envelope.PermissionError, app.i18n.Ts("globals.messages.denied", "name", "{globals.terms.permission}"), nil))
 	}
 
 	macro, err := app.macro.Get(id)
@@ -167,7 +161,7 @@ func handleApplyMacro(r *fastglue.Request) error {
 	// Decode incoming actions.
 	if err := r.Decode(&incomingActions, "json"); err != nil {
 		app.lo.Error("error unmashalling incoming actions", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Failed to decode incoming actions", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.macroAction}"), err.Error(), envelope.InputError)
 	}
 
 	// Make sure no duplicate action types are present.
@@ -175,7 +169,7 @@ func handleApplyMacro(r *fastglue.Request) error {
 	for _, act := range incomingActions {
 		if actionTypes[act.Type] {
 			app.lo.Warn("duplicate action types found in macro apply apply request", "action", act.Type, "user_id", user.ID)
-			return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Duplicate actions are not allowed", nil, envelope.InputError)
+			return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.T("macro.duplicateActionsNotAllowed"), nil, envelope.InputError)
 		}
 		actionTypes[act.Type] = true
 	}
@@ -184,11 +178,11 @@ func handleApplyMacro(r *fastglue.Request) error {
 	for _, act := range incomingActions {
 		if !isMacroActionAllowed(act.Type) {
 			app.lo.Warn("action not allowed in macro", "action", act.Type, "user_id", user.ID)
-			return r.SendErrorEnvelope(fasthttp.StatusForbidden, "Action not allowed in macro", nil, envelope.PermissionError)
+			return r.SendErrorEnvelope(fasthttp.StatusForbidden, app.i18n.Ts("macro.actionNotAllowed", "name", act.Type), nil, envelope.PermissionError)
 		}
 		if !hasActionPermission(act.Type, user.Permissions) {
 			app.lo.Warn("no permission to execute macro action", "action", act.Type, "user_id", user.ID)
-			return r.SendErrorEnvelope(fasthttp.StatusForbidden, "No permission to execute this macro", nil, envelope.PermissionError)
+			return r.SendErrorEnvelope(fasthttp.StatusForbidden, app.i18n.T("macro.permissionDenied"), nil, envelope.PermissionError)
 		}
 	}
 
@@ -201,7 +195,7 @@ func handleApplyMacro(r *fastglue.Request) error {
 	}
 
 	if successCount == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Failed to apply macro", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.T("macro.couldNotApply"), nil, envelope.GeneralError)
 	}
 
 	// Increment usage count.
@@ -209,12 +203,12 @@ func handleApplyMacro(r *fastglue.Request) error {
 
 	if successCount < len(incomingActions) {
 		return r.SendJSON(fasthttp.StatusMultiStatus, map[string]interface{}{
-			"message": fmt.Sprintf("Macro executed with errors. %d actions succeeded out of %d", successCount, len(incomingActions)),
+			"message": app.i18n.T("macro.partiallyApplied"),
 		})
 	}
 
 	return r.SendJSON(fasthttp.StatusOK, map[string]interface{}{
-		"message": "Macro applied successfully",
+		"message": app.i18n.T("macro.applied"),
 	})
 }
 
@@ -239,7 +233,7 @@ func setDisplayValues(app *App, actions []autoModels.RuleAction) error {
 			return t.Name, nil
 		},
 		autoModels.ActionAssignUser: func(id int) (string, error) {
-			u, err := app.user.Get(id)
+			u, err := app.user.GetAgent(id, "")
 			if err != nil {
 				app.lo.Warn("user not found for macro action", "user_id", id)
 				return "", err
@@ -276,18 +270,18 @@ func setDisplayValues(app *App, actions []autoModels.RuleAction) error {
 }
 
 // validateMacro validates an incoming macro.
-func validateMacro(macro models.Macro) error {
+func validateMacro(app *App, macro models.Macro) error {
 	if macro.Name == "" {
-		return envelope.NewError(envelope.InputError, "Empty macro `name`", nil)
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "`name`"), nil)
 	}
 
 	var act []autoModels.RuleAction
 	if err := json.Unmarshal(macro.Actions, &act); err != nil {
-		return envelope.NewError(envelope.InputError, "Could not parse macro actions", nil)
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.macroAction}"), nil)
 	}
 	for _, a := range act {
 		if len(a.Value) == 0 {
-			return envelope.NewError(envelope.InputError, fmt.Sprintf("Empty value for action: %s", a.Type), nil)
+			return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.emptyActionValue", "name", a.Type), nil)
 		}
 	}
 	return nil
@@ -298,7 +292,7 @@ func isMacroActionAllowed(action string) bool {
 	switch action {
 	case autoModels.ActionSendPrivateNote, autoModels.ActionReply:
 		return false
-	case autoModels.ActionAssignTeam, autoModels.ActionAssignUser, autoModels.ActionSetStatus, autoModels.ActionSetPriority, autoModels.ActionSetTags:
+	case autoModels.ActionAssignTeam, autoModels.ActionAssignUser, autoModels.ActionSetStatus, autoModels.ActionSetPriority, autoModels.ActionAddTags, autoModels.ActionSetTags, autoModels.ActionRemoveTags:
 		return true
 	default:
 		return false

cmd/main.go

@@ -11,12 +11,16 @@ import (
 	"syscall"
 	"time"
 
+	_ "time/tzdata"
+
+	activitylog "github.com/abhinavxd/libredesk/internal/activity_log"
 	"github.com/abhinavxd/libredesk/internal/ai"
 	auth_ "github.com/abhinavxd/libredesk/internal/auth"
 	"github.com/abhinavxd/libredesk/internal/authz"
 	businesshours "github.com/abhinavxd/libredesk/internal/business_hours"
 	"github.com/abhinavxd/libredesk/internal/colorlog"
 	"github.com/abhinavxd/libredesk/internal/csat"
+	customAttribute "github.com/abhinavxd/libredesk/internal/custom_attribute"
 	"github.com/abhinavxd/libredesk/internal/macro"
 	notifier "github.com/abhinavxd/libredesk/internal/notification"
 	"github.com/abhinavxd/libredesk/internal/search"
@@ -57,33 +61,35 @@ var (
 
 // App is the global app context which is passed and injected in the http handlers.
 type App struct {
-	fs            stuffbin.FileSystem
-	consts        atomic.Value
-	auth          *auth_.Auth
-	authz         *authz.Enforcer
-	i18n          *i18n.I18n
-	lo            *logf.Logger
-	oidc          *oidc.Manager
-	media         *media.Manager
-	setting       *setting.Manager
-	role          *role.Manager
-	user          *user.Manager
-	team          *team.Manager
-	status        *status.Manager
-	priority      *priority.Manager
-	tag           *tag.Manager
-	inbox         *inbox.Manager
-	tmpl          *template.Manager
-	macro         *macro.Manager
-	conversation  *conversation.Manager
-	automation    *automation.Engine
-	businessHours *businesshours.Manager
-	sla           *sla.Manager
-	csat          *csat.Manager
-	view          *view.Manager
-	ai            *ai.Manager
-	search        *search.Manager
-	notifier      *notifier.Service
+	fs              stuffbin.FileSystem
+	consts          atomic.Value
+	auth            *auth_.Auth
+	authz           *authz.Enforcer
+	i18n            *i18n.I18n
+	lo              *logf.Logger
+	oidc            *oidc.Manager
+	media           *media.Manager
+	setting         *setting.Manager
+	role            *role.Manager
+	user            *user.Manager
+	team            *team.Manager
+	status          *status.Manager
+	priority        *priority.Manager
+	tag             *tag.Manager
+	inbox           *inbox.Manager
+	tmpl            *template.Manager
+	macro           *macro.Manager
+	conversation    *conversation.Manager
+	automation      *automation.Engine
+	businessHours   *businesshours.Manager
+	sla             *sla.Manager
+	csat            *csat.Manager
+	view            *view.Manager
+	ai              *ai.Manager
+	search          *search.Manager
+	activityLog     *activitylog.Manager
+	notifier        *notifier.Service
+	customAttribute *customAttribute.Manager
 
 	// Global state that stores data on an available app update.
 	update *AppUpdate
@@ -106,7 +112,6 @@ func main() {
 
 	// Build string injected at build time.
 	colorlog.Green("Build: %s", buildString)
-	colorlog.Green("Version: %s", versionString)
 
 	// Load the config files into Koanf.
 	initConfig(ko)
@@ -164,64 +169,67 @@ func main() {
 		rdb                         = initRedis()
 		constants                   = initConstants()
 		i18n                        = initI18n(fs)
-		csat                        = initCSAT(db)
-		oidc                        = initOIDC(db, settings)
-		status                      = initStatus(db)
-		priority                    = initPriority(db)
-		auth                        = initAuth(oidc, rdb)
-		template                    = initTemplate(db, fs, constants)
-		media                       = initMedia(db)
-		inbox                       = initInbox(db)
-		team                        = initTeam(db)
-		businessHours               = initBusinessHours(db)
+		csat                        = initCSAT(db, i18n)
+		oidc                        = initOIDC(db, settings, i18n)
+		status                      = initStatus(db, i18n)
+		priority                    = initPriority(db, i18n)
+		auth                        = initAuth(oidc, rdb, i18n)
+		template                    = initTemplate(db, fs, constants, i18n)
+		media                       = initMedia(db, i18n)
+		inbox                       = initInbox(db, i18n)
+		team                        = initTeam(db, i18n)
+		businessHours               = initBusinessHours(db, i18n)
 		user                        = initUser(i18n, db)
 		wsHub                       = initWS(user)
-		notifier                    = initNotifier(user)
-		automation                  = initAutomationEngine(db)
-		sla                         = initSLA(db, team, settings, businessHours)
+		notifier                    = initNotifier()
+		automation                  = initAutomationEngine(db, i18n)
+		sla                         = initSLA(db, team, settings, businessHours, notifier, template, user, i18n)
 		conversation                = initConversations(i18n, sla, status, priority, wsHub, notifier, db, inbox, user, team, media, settings, csat, automation, template)
 		autoassigner                = initAutoAssigner(team, user, conversation)
 	)
 	automation.SetConversationStore(conversation)
 
-	startInboxes(ctx, inbox, conversation)
+	startInboxes(ctx, inbox, conversation, user)
 	go automation.Run(ctx, automationWorkers)
 	go autoassigner.Run(ctx, autoAssignInterval)
 	go conversation.Run(ctx, messageIncomingQWorkers, messageOutgoingQWorkers, messageOutgoingScanInterval)
 	go conversation.RunUnsnoozer(ctx, unsnoozeInterval)
 	go notifier.Run(ctx)
 	go sla.Run(ctx, slaEvaluationInterval)
+	go sla.SendNotifications(ctx)
 	go media.DeleteUnlinkedMedia(ctx)
 	go user.MonitorAgentAvailability(ctx)
 
 	var app = &App{
-		lo:            lo,
-		fs:            fs,
-		sla:           sla,
-		oidc:          oidc,
-		i18n:          i18n,
-		auth:          auth,
-		media:         media,
-		setting:       settings,
-		inbox:         inbox,
-		user:          user,
-		team:          team,
-		status:        status,
-		priority:      priority,
-		tmpl:          template,
-		notifier:      notifier,
-		consts:        atomic.Value{},
-		conversation:  conversation,
-		automation:    automation,
-		businessHours: businessHours,
-		authz:         initAuthz(),
-		view:          initView(db),
-		csat:          initCSAT(db),
-		search:        initSearch(db),
-		role:          initRole(db),
-		tag:           initTag(db),
-		macro:         initMacro(db),
-		ai:            initAI(db),
+		lo:              lo,
+		fs:              fs,
+		sla:             sla,
+		oidc:            oidc,
+		i18n:            i18n,
+		auth:            auth,
+		media:           media,
+		setting:         settings,
+		inbox:           inbox,
+		user:            user,
+		team:            team,
+		status:          status,
+		priority:        priority,
+		tmpl:            template,
+		notifier:        notifier,
+		consts:          atomic.Value{},
+		conversation:    conversation,
+		automation:      automation,
+		businessHours:   businessHours,
+		activityLog:     initActivityLog(db, i18n),
+		customAttribute: initCustomAttribute(db, i18n),
+		authz:           initAuthz(i18n),
+		view:            initView(db),
+		csat:            initCSAT(db, i18n),
+		search:          initSearch(db, i18n),
+		role:            initRole(db, i18n),
+		tag:             initTag(db, i18n),
+		macro:           initMacro(db, i18n),
+		ai:              initAI(db, i18n),
 	}
 	app.consts.Store(constants)
 
@@ -235,7 +243,7 @@ func main() {
 		WriteTimeout:         ko.MustDuration("app.server.write_timeout"),
 		MaxRequestBodySize:   ko.MustInt("app.server.max_body_size"),
 		MaxKeepaliveDuration: ko.MustDuration("app.server.keepalive_timeout"),
-		ReadBufferSize:       ko.MustInt("app.server.max_body_size"),
+		ReadBufferSize:       ko.Int("app.server.read_buffer_size"),
 	}
 
 	go func() {
@@ -250,7 +258,7 @@ func main() {
 
 	// Start the app update checker.
 	if ko.Bool("app.check_updates") {
-		go checkUpdates(versionString, time.Hour*24, app)
+		go checkUpdates(versionString, time.Hour*1, app)
 	}
 
 	// Wait for shutdown signal.

cmd/media.go

@@ -24,6 +24,7 @@ const (
 	thumbPrefix = "thumb_"
 )
 
+// handleMediaUpload handles media uploads.
 func handleMediaUpload(r *fastglue.Request) error {
 	var (
 		app     = r.Context.(*App)
@@ -33,19 +34,19 @@ func handleMediaUpload(r *fastglue.Request) error {
 	form, err := r.RequestCtx.MultipartForm()
 	if err != nil {
 		app.lo.Error("error parsing form data.", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error parsing data", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.GeneralError)
 	}
 
 	files, ok := form.File["files"]
 	if !ok || len(files) == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "File not found", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.notFound", "name", "{globals.terms.file}"), nil, envelope.InputError)
 	}
 
 	fileHeader := files[0]
 	file, err := fileHeader.Open()
 	if err != nil {
 		app.lo.Error("error reading uploaded file", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error reading file", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorReading", "name", "{globals.terms.file}"), nil, envelope.GeneralError)
 	}
 	defer file.Close()
 
@@ -74,15 +75,15 @@ func handleMediaUpload(r *fastglue.Request) error {
 	if bytesToMegabytes(srcFileSize) > float64(consts.MaxFileUploadSizeMB) {
 		app.lo.Error("error: uploaded file size is larger than max allowed", "size", bytesToMegabytes(srcFileSize), "max_allowed", consts.MaxFileUploadSizeMB)
 		return r.SendErrorEnvelope(
-			http.StatusRequestEntityTooLarge,
-			fmt.Sprintf("File size is too large. Please upload file lesser than %d MB", consts.MaxFileUploadSizeMB),
+			fasthttp.StatusRequestEntityTooLarge,
+			app.i18n.Ts("media.fileSizeTooLarge", "size", fmt.Sprintf("%dMB", consts.MaxFileUploadSizeMB)),
 			nil,
 			envelope.GeneralError,
 		)
 	}
 
 	if !slices.Contains(consts.AllowedUploadFileExtensions, "*") && !slices.Contains(consts.AllowedUploadFileExtensions, srcExt) {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "File type not allowed", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.T("media.fileTypeNotAllowed"), nil, envelope.InputError)
 	}
 
 	// Delete files on any error.
@@ -102,11 +103,10 @@ func handleMediaUpload(r *fastglue.Request) error {
 		thumbFile, err := image.CreateThumb(image.DefThumbSize, file)
 		if err != nil {
 			app.lo.Error("error creating thumb image", "error", err)
-			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error creating image thumbnail", nil, envelope.GeneralError)
+			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorCreating", "name", "{globals.terms.thumbnail}"), nil, envelope.GeneralError)
 		}
 		thumbName, err = app.media.Upload(thumbName, srcContentType, thumbFile)
 		if err != nil {
-			app.lo.Error("error uploading thumbnail", "error", err)
 			return sendErrorEnvelope(r, err)
 		}
 
@@ -116,7 +116,7 @@ func handleMediaUpload(r *fastglue.Request) error {
 		if err != nil {
 			cleanUp = true
 			app.lo.Error("error getting image dimensions", "error", err)
-			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error uploading file", nil, envelope.GeneralError)
+			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorUploading", "name", "{globals.terms.media}"), nil, envelope.GeneralError)
 		}
 		meta, _ = json.Marshal(map[string]interface{}{
 			"width":  width,
@@ -129,7 +129,7 @@ func handleMediaUpload(r *fastglue.Request) error {
 	if err != nil {
 		cleanUp = true
 		app.lo.Error("error uploading file", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error uploading file", nil, envelope.GeneralError)
+		return sendErrorEnvelope(r, err)
 	}
 
 	// Insert in DB.
@@ -137,7 +137,7 @@ func handleMediaUpload(r *fastglue.Request) error {
 	if err != nil {
 		cleanUp = true
 		app.lo.Error("error inserting metadata into database", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error inserting media", nil, envelope.GeneralError)
+		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(media)
 }
@@ -150,13 +150,13 @@ func handleServeMedia(r *fastglue.Request) error {
 		uuid  = r.RequestCtx.UserValue("uuid").(string)
 	)
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
 	// Fetch media from DB.
-	media, err := app.media.GetByUUID(strings.TrimPrefix(uuid, thumbPrefix))
+	media, err := app.media.Get(0, strings.TrimPrefix(uuid, thumbPrefix))
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -164,7 +164,6 @@ func handleServeMedia(r *fastglue.Request) error {
 	// Check if the user has permission to access the linked model.
 	allowed, err := app.authz.EnforceMediaAccess(user, media.Model.String)
 	if err != nil {
-		app.lo.Error("error checking media permission", "error", err, "model", media.Model.String, "model_id", media.ModelID)
 		return sendErrorEnvelope(r, err)
 	}
 
@@ -181,7 +180,7 @@ func handleServeMedia(r *fastglue.Request) error {
 	}
 
 	if !allowed {
-		return r.SendErrorEnvelope(http.StatusUnauthorized, "Permission denied", nil, envelope.PermissionError)
+		return r.SendErrorEnvelope(http.StatusUnauthorized, app.i18n.Ts("globals.messages.denied", "name", "{globals.terms.permission}"), nil, envelope.UnauthorizedError)
 	}
 	consts := app.consts.Load().(*constants)
 	switch consts.UploadProvider {
@@ -193,6 +192,7 @@ func handleServeMedia(r *fastglue.Request) error {
 	return nil
 }
 
+// bytesToMegabytes converts bytes to megabytes.
 func bytesToMegabytes(bytes int64) float64 {
 	return float64(bytes) / 1024 / 1024
 }

cmd/messages.go

@@ -15,6 +15,7 @@ type messageReq struct {
 	Attachments []int    `json:"attachments"`
 	Message     string   `json:"message"`
 	Private     bool     `json:"private"`
+	To          []string `json:"to"`
 	CC          []string `json:"cc"`
 	BCC         []string `json:"bcc"`
 }
@@ -30,7 +31,7 @@ func handleGetMessages(r *fastglue.Request) error {
 		total       = 0
 	)
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -48,11 +49,14 @@ func handleGetMessages(r *fastglue.Request) error {
 
 	for i := range messages {
 		total = messages[i].Total
+		// Populate attachment URLs
 		for j := range messages[i].Attachments {
 			messages[i].Attachments[j].URL = app.media.GetURL(messages[i].Attachments[j].UUID)
 		}
+		// Redact CSAT survey link
 		messages[i].CensorCSATContent()
 	}
+
 	return r.SendEnvelope(envelope.PageResults{
 		Total:      total,
 		Results:    messages,
@@ -70,7 +74,7 @@ func handleGetMessage(r *fastglue.Request) error {
 		cuuid = r.RequestCtx.UserValue("cuuid").(string)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -105,7 +109,7 @@ func handleRetryMessage(r *fastglue.Request) error {
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -116,8 +120,7 @@ func handleRetryMessage(r *fastglue.Request) error {
 		return sendErrorEnvelope(r, err)
 	}
 
-	err = app.conversation.MarkMessageAsPending(uuid)
-	if err != nil {
+	if err = app.conversation.MarkMessageAsPending(uuid); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(true)
@@ -133,27 +136,28 @@ func handleSendMessage(r *fastglue.Request) error {
 		req   = messageReq{}
 	)
 
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
-	// Check permission
-	_, err = enforceConversationAccess(app, cuuid, user)
+	// Check access to conversation.
+	conv, err := enforceConversationAccess(app, cuuid, user)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
 	if err := r.Decode(&req, "json"); err != nil {
 		app.lo.Error("error unmarshalling message request", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "error decoding request", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
 
+	// Prepare attachments.
 	for _, id := range req.Attachments {
-		m, err := app.media.Get(id)
+		m, err := app.media.Get(id, "")
 		if err != nil {
 			app.lo.Error("error fetching media", "error", err)
-			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error fetching media", nil, envelope.GeneralError)
+			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorFetching", "name", "{globals.terms.media}"), nil, envelope.GeneralError)
 		}
 		media = append(media, m)
 	}
@@ -163,17 +167,12 @@ func handleSendMessage(r *fastglue.Request) error {
 			return sendErrorEnvelope(r, err)
 		}
 	} else {
-		if err := app.conversation.SendReply(media, user.ID, cuuid, req.Message, req.CC, req.BCC, map[string]interface{}{}); err != nil {
+		if err := app.conversation.SendReply(media, conv.InboxID, user.ID, cuuid, req.Message, req.To, req.CC, req.BCC, map[string]any{} /**meta**/); err != nil {
 			return sendErrorEnvelope(r, err)
 		}
 		// Evaluate automation rules.
 		app.automation.EvaluateConversationUpdateRules(cuuid, models.EventConversationMessageOutgoing)
 	}
 
-	// Reopen if snoozed/closed/resolved regardless of automation rules - this is the default behavior
-	if err := app.conversation.ReOpenConversation(cuuid, user); err != nil {
-		return sendErrorEnvelope(r, err)
-	}
-
-	return r.SendEnvelope("Message sent successfully")
+	return r.SendEnvelope(true)
 }

cmd/middlewares.go

@@ -8,10 +8,11 @@ import (
 	"github.com/abhinavxd/libredesk/internal/envelope"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
+	"github.com/zerodha/simplesessions/v3"
 )
 
-// tryAuth is a middleware that attempts to authenticate the user and add them to the context
-// but doesn't enforce authentication. Handlers can check if user exists in context optionally.
+// tryAuth attempts to authenticate the user and add them to the context but doesn't enforce authentication.
+// Handlers can check if user exists in context optionally.
 func tryAuth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 	return func(r *fastglue.Request) error {
 		app := r.Context.(*App)
@@ -23,7 +24,7 @@ func tryAuth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 		}
 
 		// Try to get user.
-		user, err := app.user.Get(userSession.ID)
+		user, err := app.user.GetAgent(userSession.ID, "")
 		if err != nil {
 			return handler(r)
 		}
@@ -40,7 +41,7 @@ func tryAuth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 	}
 }
 
-// auth makes sure the user is logged in.
+// auth validates the session and adds the user to the request context.
 func auth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 	return func(r *fastglue.Request) error {
 		var app = r.Context.(*App)
@@ -49,11 +50,11 @@ func auth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 		userSession, err := app.auth.ValidateSession(r)
 		if err != nil || userSession.ID <= 0 {
 			app.lo.Error("error validating session", "error", err)
-			return r.SendErrorEnvelope(http.StatusUnauthorized, "Invalid or expired session", nil, envelope.PermissionError)
+			return r.SendErrorEnvelope(http.StatusUnauthorized, app.i18n.T("auth.invalidOrExpiredSession"), nil, envelope.GeneralError)
 		}
 
 		// Set user in the request context.
-		user, err := app.user.Get(userSession.ID)
+		user, err := app.user.GetAgent(userSession.ID, "")
 		if err != nil {
 			return sendErrorEnvelope(r, err)
 		}
@@ -68,7 +69,8 @@ func auth(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 	}
 }
 
-// perm does session validation, CSRF, and permission enforcement.
+// perm matches the CSRF token and checks if the user has the required permission to access the endpoint.
+// and sets the user in the request context.
 func perm(handler fastglue.FastRequestHandler, perm string) fastglue.FastRequestHandler {
 	return func(r *fastglue.Request) error {
 		var (
@@ -77,36 +79,45 @@ func perm(handler fastglue.FastRequestHandler, perm string) fastglue.FastRequest
 			hdrToken    = string(r.RequestCtx.Request.Header.Peek("X-CSRFTOKEN"))
 		)
 
+		// Match CSRF token from cookie and header.
 		if cookieToken == "" || hdrToken == "" || cookieToken != hdrToken {
 			app.lo.Error("csrf token mismatch", "cookie_token", cookieToken, "header_token", hdrToken)
-			return r.SendErrorEnvelope(http.StatusForbidden, "Invalid CSRF token", nil, envelope.PermissionError)
+			return r.SendErrorEnvelope(http.StatusForbidden, app.i18n.T("auth.csrfTokenMismatch"), nil, envelope.PermissionError)
 		}
 
 		// Validate session and fetch user.
 		sessUser, err := app.auth.ValidateSession(r)
 		if err != nil || sessUser.ID <= 0 {
 			app.lo.Error("error validating session", "error", err)
-			return r.SendErrorEnvelope(http.StatusUnauthorized, "Invalid or expired session", nil, envelope.PermissionError)
+			return r.SendErrorEnvelope(http.StatusUnauthorized, app.i18n.T("auth.invalidOrExpiredSession"), nil, envelope.GeneralError)
 		}
 
 		// Get user from DB.
-		user, err := app.user.Get(sessUser.ID)
+		user, err := app.user.GetAgent(sessUser.ID, "")
 		if err != nil {
 			return sendErrorEnvelope(r, err)
 		}
 
+		// Destroy session if user is disabled.
+		if !user.Enabled {
+			if err := app.auth.DestroySession(r); err != nil {
+				app.lo.Error("error destroying session", "error", err)
+			}
+			return r.SendErrorEnvelope(http.StatusUnauthorized, app.i18n.T("user.accountDisabled"), nil, envelope.PermissionError)
+		}
+
 		// Split the permission string into object and action and enforce it.
 		parts := strings.Split(perm, ":")
 		if len(parts) != 2 {
-			return r.SendErrorEnvelope(http.StatusInternalServerError, "Invalid permission format", nil, envelope.GeneralError)
+			return r.SendErrorEnvelope(http.StatusInternalServerError, app.i18n.Ts("globals.messages.invalid", "name", "{globals.terms.permission}"), nil, envelope.GeneralError)
 		}
 		object, action := parts[0], parts[1]
 		ok, err := app.authz.Enforce(user, object, action)
 		if err != nil {
-			return r.SendErrorEnvelope(http.StatusInternalServerError, "Error checking permissions", nil, envelope.GeneralError)
+			return r.SendErrorEnvelope(http.StatusInternalServerError, app.i18n.Ts("globals.messages.errorChecking", "name", "{globals.terms.permission}"), nil, envelope.GeneralError)
 		}
 		if !ok {
-			return r.SendErrorEnvelope(http.StatusForbidden, "Permission denied", nil, envelope.PermissionError)
+			return r.SendErrorEnvelope(http.StatusForbidden, app.i18n.Ts("globals.messages.denied", "name", "{globals.terms.permission}"), nil, envelope.PermissionError)
 		}
 
 		// Set user in the request context.
@@ -129,9 +140,17 @@ func authPage(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 		// Validate session.
 		user, err := app.auth.ValidateSession(r)
 		if err != nil {
-			app.lo.Error("error validating session", "error", err)
-			return r.SendErrorEnvelope(http.StatusUnauthorized, "Invalid or expired session", nil, envelope.PermissionError)
+			// Session is not valid, destroy it and redirect to login.
+			if err != simplesessions.ErrInvalidSession {
+				app.lo.Error("error validating session", "error", err)
+				return r.SendErrorEnvelope(http.StatusUnauthorized, app.i18n.Ts("globals.messages.errorValidating", "name", "{globals.terms.session}"), nil, envelope.GeneralError)
+			}
+			if err := app.auth.DestroySession(r); err != nil {
+				app.lo.Error("error destroying session", "error", err)
+			}
 		}
+
+		// User is authenticated.
 		if user.ID > 0 {
 			return handler(r)
 		}
@@ -140,7 +159,7 @@ func authPage(handler fastglue.FastRequestHandler) fastglue.FastRequestHandler {
 		if len(nextURI) == 0 {
 			nextURI = r.RequestCtx.RequestURI()
 		}
-		return r.RedirectURI("/", fasthttp.StatusFound, map[string]interface{}{
+		return r.RedirectURI("/", fasthttp.StatusFound, map[string]any{
 			"next": string(nextURI),
 		}, "")
 	}
@@ -155,7 +174,7 @@ func notAuthPage(handler fastglue.FastRequestHandler) fastglue.FastRequestHandle
 		user, err := app.auth.ValidateSession(r)
 		if err != nil {
 			app.lo.Error("error validating session", "error", err)
-			return r.SendErrorEnvelope(http.StatusUnauthorized, "Invalid or expired session", nil, envelope.PermissionError)
+			return r.SendErrorEnvelope(http.StatusUnauthorized, app.i18n.T("auth.invalidOrExpiredSessionClearCookie"), nil, envelope.GeneralError)
 		}
 
 		if user.ID != 0 {

cmd/oidc.go

@@ -2,9 +2,11 @@ package main
 
 import (
 	"strconv"
+	"strings"
 
 	"github.com/abhinavxd/libredesk/internal/envelope"
 	"github.com/abhinavxd/libredesk/internal/oidc/models"
+	"github.com/abhinavxd/libredesk/internal/stringutil"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
 )
@@ -26,6 +28,10 @@ func handleGetAllOIDC(r *fastglue.Request) error {
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
+	// Replace secrets with dummy values.
+	for i := range out {
+		out[i].ClientSecret = strings.Repeat(stringutil.PasswordDummy, 10)
+	}
 	return r.SendEnvelope(out)
 }
 
@@ -35,7 +41,7 @@ func handleGetOIDC(r *fastglue.Request) error {
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id <= 0 {
 		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid OIDC `id`", nil, envelope.InputError)
+			app.i18n.Ts("globals.messages.invalid", "name", "OIDC `id`"), nil, envelope.InputError)
 	}
 	o, err := app.oidc.Get(id, false)
 	if err != nil {
@@ -53,7 +59,7 @@ func handleTestOIDC(r *fastglue.Request) error {
 	if err := app.auth.TestProvider(providerURL); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("OIDC provider discovered successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleCreateOIDC creates a new OIDC record.
@@ -63,7 +69,7 @@ func handleCreateOIDC(r *fastglue.Request) error {
 		req = models.OIDC{}
 	)
 	if err := r.Decode(&req, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Bad request", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.GeneralError)
 	}
 
 	if err := app.oidc.Create(req); err != nil {
@@ -72,7 +78,7 @@ func handleCreateOIDC(r *fastglue.Request) error {
 
 	// Reload the auth manager to update the OIDC providers.
 	if err := reloadAuth(app); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.couldNotReload", "name", "OIDC"), nil, envelope.GeneralError)
 	}
 	return r.SendEnvelope("OIDC created successfully")
 }
@@ -85,12 +91,11 @@ func handleUpdateOIDC(r *fastglue.Request) error {
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid oidc `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "OIDC `id`"), nil, envelope.InputError)
 	}
 
 	if err := r.Decode(&req, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Bad request", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.GeneralError)
 	}
 
 	if err = app.oidc.Update(id, req); err != nil {
@@ -99,9 +104,9 @@ func handleUpdateOIDC(r *fastglue.Request) error {
 
 	// Reload the auth manager to update the OIDC providers.
 	if err := reloadAuth(app); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.couldNotReload", "name", "OIDC"), nil, envelope.GeneralError)
 	}
-	return r.SendEnvelope("OIDC updated successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleDeleteOIDC deletes an OIDC record.
@@ -109,11 +114,10 @@ func handleDeleteOIDC(r *fastglue.Request) error {
 	var app = r.Context.(*App)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid oidc `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "OIDC `id`"), nil, envelope.InputError)
 	}
 	if err = app.oidc.Delete(id); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("OIDC deleted successfully")
+	return r.SendEnvelope(true)
 }

cmd/roles.go

@@ -14,11 +14,11 @@ func handleGetRoles(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
 	)
-	agents, err := app.role.GetAll()
+	roles, err := app.role.GetAll()
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope(agents)
+	return r.SendEnvelope(roles)
 }
 
 // handleGetRole returns a single role
@@ -43,7 +43,7 @@ func handleDeleteRole(r *fastglue.Request) error {
 	if err := app.role.Delete(id); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Role deleted successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleCreateRole creates a new role
@@ -53,12 +53,12 @@ func handleCreateRole(r *fastglue.Request) error {
 		req = models.Role{}
 	)
 	if err := r.Decode(&req, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
 	if err := app.role.Create(req); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Role created successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleUpdateRole updates a role
@@ -69,10 +69,10 @@ func handleUpdateRole(r *fastglue.Request) error {
 		req   = models.Role{}
 	)
 	if err := r.Decode(&req, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
-	if err := app.role.Update(id, req);err != nil {
+	if err := app.role.Update(id, req); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Role updated successfully")
+	return r.SendEnvelope(true)
 }

cmd/search.go

@@ -1,6 +1,8 @@
 package main
 
 import (
+	"fmt"
+
 	"github.com/abhinavxd/libredesk/internal/envelope"
 	"github.com/zerodha/fastglue"
 )
@@ -11,36 +13,45 @@ const (
 
 // handleSearchConversations searches conversations based on the query.
 func handleSearchConversations(r *fastglue.Request) error {
-	var (
-		app = r.Context.(*App)
-		q   = string(r.RequestCtx.QueryArgs().Peek("query"))
-	)
-
-	if len(q) < minSearchQueryLength {
-		return sendErrorEnvelope(r, envelope.NewError(envelope.InputError, "Query length should be at least 3 characters", nil))
+	app := r.Context.(*App)
+	wrapper := func(query string) (interface{}, error) {
+		return app.search.Conversations(query)
 	}
-
-	conversations, err := app.search.Conversations(q)
-	if err != nil {
-		return sendErrorEnvelope(r, err)
-	}
-	return r.SendEnvelope(conversations)
+	return handleSearch(r, wrapper)
 }
 
 // handleSearchMessages searches messages based on the query.
 func handleSearchMessages(r *fastglue.Request) error {
+	app := r.Context.(*App)
+	wrapper := func(query string) (interface{}, error) {
+		return app.search.Messages(query)
+	}
+	return handleSearch(r, wrapper)
+}
+
+// handleSearchContacts searches contacts based on the query.
+func handleSearchContacts(r *fastglue.Request) error {
+	app := r.Context.(*App)
+	wrapper := func(query string) (interface{}, error) {
+		return app.search.Contacts(query)
+	}
+	return handleSearch(r, wrapper)
+}
+
+// handleSearch searches for the given query using the provided search function.
+func handleSearch(r *fastglue.Request, searchFunc func(string) (interface{}, error)) error {
 	var (
 		app = r.Context.(*App)
 		q   = string(r.RequestCtx.QueryArgs().Peek("query"))
 	)
 
 	if len(q) < minSearchQueryLength {
-		return sendErrorEnvelope(r, envelope.NewError(envelope.InputError, "Query length should be at least 3 characters", nil))
+		return sendErrorEnvelope(r, envelope.NewError(envelope.InputError, app.i18n.Ts("search.minQueryLength", "length", fmt.Sprintf("%d", minSearchQueryLength)), nil))
 	}
 
-	messages, err := app.search.Messages(q)
+	results, err := searchFunc(q)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope(messages)
+	return r.SendEnvelope(results)
 }

cmd/settings.go

@@ -2,6 +2,7 @@ package main
 
 import (
 	"encoding/json"
+	"net/mail"
 	"strings"
 
 	"github.com/abhinavxd/libredesk/internal/envelope"
@@ -11,7 +12,7 @@ import (
 	"github.com/zerodha/fastglue"
 )
 
-// handleGetGeneralSettings fetches general settings.
+// handleGetGeneralSettings fetches general settings, this endpoint is not behind auth as it has no sensitive data and is required for the app to function.
 func handleGetGeneralSettings(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -20,14 +21,16 @@ func handleGetGeneralSettings(r *fastglue.Request) error {
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	// Unmarshal to add the app.update to the settings.
+	// Unmarshal to set the app.update to the settings, so the frontend can show that an update is available.
 	var settings map[string]interface{}
 	if err := json.Unmarshal(out, &settings); err != nil {
 		app.lo.Error("error unmarshalling settings", "err", err)
-		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, "Error fetching settings", nil))
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorFetching", "name", app.i18n.T("globals.terms.setting")), nil))
 	}
-	// Add the app.update to the settings, adding `app` prefix to the key to match the settings structure in db.
+	// Set the app.update to the settings, adding `app` prefix to the key to match the settings structure in db.
 	settings["app.update"] = app.update
+	// Set app version.
+	settings["app.version"] = versionString
 	return r.SendEnvelope(settings)
 }
 
@@ -39,20 +42,23 @@ func handleUpdateGeneralSettings(r *fastglue.Request) error {
 	)
 
 	if err := r.Decode(&req, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Bad request", nil, "")
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.T("globals.messages.badRequest"), nil, envelope.InputError)
 	}
 
+	// Remove any trailing slash `/` from the root url.
+	req.RootURL = strings.TrimRight(req.RootURL, "/")
+
 	if err := app.setting.Update(req); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 	// Reload the settings and templates.
 	if err := reloadSettings(app); err != nil {
-		return envelope.NewError(envelope.GeneralError, "Could not reload settings, Please restart the app.", nil)
+		return envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.couldNotReload", "name", app.i18n.T("globals.terms.setting")), nil)
 	}
 	if err := reloadTemplates(app); err != nil {
-		return envelope.NewError(envelope.GeneralError, "Could not reload settings, Please restart the app.", nil)
+		return envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.couldNotReload", "name", app.i18n.T("globals.terms.setting")), nil)
 	}
-	return r.SendEnvelope("Settings updated successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleGetEmailNotificationSettings fetches email notification settings.
@@ -69,7 +75,7 @@ func handleGetEmailNotificationSettings(r *fastglue.Request) error {
 
 	// Unmarshal and filter out password.
 	if err := json.Unmarshal(out, &notif); err != nil {
-		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, "Error fetching settings", nil))
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorFetching", "name", app.i18n.T("globals.terms.setting")), nil))
 	}
 	if notif.Password != "" {
 		notif.Password = strings.Repeat(stringutil.PasswordDummy, 10)
@@ -86,7 +92,7 @@ func handleUpdateEmailNotificationSettings(r *fastglue.Request) error {
 	)
 
 	if err := r.Decode(&req, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Bad request", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.T("globals.messages.badRequest"), nil, envelope.InputError)
 	}
 
 	out, err := app.setting.GetByPrefix("notification.email")
@@ -95,7 +101,12 @@ func handleUpdateEmailNotificationSettings(r *fastglue.Request) error {
 	}
 
 	if err := json.Unmarshal(out, &cur); err != nil {
-		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, "Error updating settings", nil))
+		return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorUpdating", "name", app.i18n.T("globals.terms.setting")), nil))
+	}
+
+	// Make sure it's a valid from email address.
+	if _, err := mail.ParseAddress(req.EmailAddress); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.T("globals.messages.invalidFromAddress"), nil, envelope.InputError)
 	}
 
 	if req.Password == "" {
@@ -105,5 +116,7 @@ func handleUpdateEmailNotificationSettings(r *fastglue.Request) error {
 	if err := app.setting.Update(req); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Settings updated successfully, Please restart the app for changes to take effect.")
+
+	// No reload implemented, so user has to restart the app.
+	return r.SendEnvelope(true)
 }

cmd/sla.go

@@ -5,10 +5,12 @@ import (
 	"time"
 
 	"github.com/abhinavxd/libredesk/internal/envelope"
+	smodels "github.com/abhinavxd/libredesk/internal/sla/models"
 	"github.com/valyala/fasthttp"
 	"github.com/zerodha/fastglue"
 )
 
+// handleGetSLAs returns all SLAs.
 func handleGetSLAs(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
@@ -20,50 +22,80 @@ func handleGetSLAs(r *fastglue.Request) error {
 	return r.SendEnvelope(slas)
 }
 
+// handleGetSLA returns the SLA with the given ID.
 func handleGetSLA(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid SLA `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "SLA `id`"), nil, envelope.InputError)
 	}
 
 	sla, err := app.sla.Get(id)
 	if err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
+		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(sla)
 }
 
+// handleCreateSLA creates a new SLA.
 func handleCreateSLA(r *fastglue.Request) error {
 	var (
-		app           = r.Context.(*App)
-		name          = string(r.RequestCtx.PostArgs().Peek("name"))
-		desc          = string(r.RequestCtx.PostArgs().Peek("description"))
-		firstRespTime = string(r.RequestCtx.PostArgs().Peek("first_response_time"))
-		resTime       = string(r.RequestCtx.PostArgs().Peek("resolution_time"))
+		app = r.Context.(*App)
+		sla smodels.SLAPolicy
 	)
-	// Validate time duration strings
-	if _, err := time.ParseDuration(firstRespTime); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `first_response_time` duration.", nil, envelope.InputError)
+
+	if err := r.Decode(&sla, "json"); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
 	}
-	if _, err := time.ParseDuration(resTime); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `resolution_time` duration.", nil, envelope.InputError)
-	}
-	if err := app.sla.Create(name, desc, firstRespTime, resTime); err != nil {
+
+	if err := validateSLA(app, &sla); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
+
+	if err := app.sla.Create(sla.Name, sla.Description, sla.FirstResponseTime, sla.ResolutionTime, sla.Notifications); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
 	return r.SendEnvelope("SLA created successfully.")
 }
 
+// handleUpdateSLA updates the SLA with the given ID.
+func handleUpdateSLA(r *fastglue.Request) error {
+	var (
+		app = r.Context.(*App)
+		sla smodels.SLAPolicy
+	)
+
+	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+	if err != nil || id == 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "SLA `id`"), nil, envelope.InputError)
+	}
+
+	if err := r.Decode(&sla, "json"); err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
+	}
+
+	if err := validateSLA(app, &sla); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	if err := app.sla.Update(id, sla.Name, sla.Description, sla.FirstResponseTime, sla.ResolutionTime, sla.Notifications); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+
+	return r.SendEnvelope("SLA updated successfully.")
+}
+
+// handleDeleteSLA deletes the SLA with the given ID.
 func handleDeleteSLA(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid SLA `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "SLA `id`"), nil, envelope.InputError)
 	}
 
 	if err = app.sla.Delete(id); err != nil {
@@ -73,31 +105,55 @@ func handleDeleteSLA(r *fastglue.Request) error {
 	return r.SendEnvelope(true)
 }
 
-func handleUpdateSLA(r *fastglue.Request) error {
-	var (
-		app           = r.Context.(*App)
-		name          = string(r.RequestCtx.PostArgs().Peek("name"))
-		desc          = string(r.RequestCtx.PostArgs().Peek("description"))
-		firstRespTime = string(r.RequestCtx.PostArgs().Peek("first_response_time"))
-		resTime       = string(r.RequestCtx.PostArgs().Peek("resolution_time"))
-	)
+// validateSLA validates the SLA policy and returns an envelope.Error if any validation fails.
+func validateSLA(app *App, sla *smodels.SLAPolicy) error {
+	if sla.Name == "" {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "SLA `name`"), nil)
+	}
+	if sla.FirstResponseTime == "" {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "SLA `first_response_time`"), nil)
+	}
+	if sla.ResolutionTime == "" {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "SLA `resolution_time`"), nil)
+	}
+
+	// Validate notifications if any
+	for _, n := range sla.Notifications {
+		if n.Type == "" {
+			return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "SLA notification `type`"), nil)
+		}
+		if n.TimeDelayType == "" {
+			return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "SLA notification `time_delay_type`"), nil)
+		}
+		if n.TimeDelayType != "immediately" {
+			if n.TimeDelay == "" {
+				return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "SLA notification `time_delay`"), nil)
+			}
+		}
+		if len(n.Recipients) == 0 {
+			return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.empty", "name", "SLA notification `recipients`"), nil)
+		}
+	}
 
 	// Validate time duration strings
-	if _, err := time.ParseDuration(firstRespTime); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `first_response_time` duration.", nil, envelope.InputError)
+	frt, err := time.ParseDuration(sla.FirstResponseTime)
+	if err != nil {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.invalid", "name", "`first_response_time`"), nil)
 	}
-	if _, err := time.ParseDuration(resTime); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `resolution_time` duration.", nil, envelope.InputError)
+	if frt.Minutes() < 1 {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.invalid", "name", "`first_response_time`"), nil)
 	}
 
-	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
-	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid SLA `id`.", nil, envelope.InputError)
+	rt, err := time.ParseDuration(sla.ResolutionTime)
+	if err != nil {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.invalid", "name", "`resolution_time`"), nil)
+	}
+	if rt.Minutes() < 1 {
+		return envelope.NewError(envelope.InputError, app.i18n.Ts("globals.messages.invalid", "name", "`resolution_time`"), nil)
+	}
+	if frt > rt {
+		return envelope.NewError(envelope.InputError, app.i18n.T("sla.firstResponseTimeAfterResolution"), nil)
 	}
 
-	if err := app.sla.Update(id, name, desc, firstRespTime, resTime); err != nil {
-		return sendErrorEnvelope(r, err)
-	}
-
-	return r.SendEnvelope(true)
+	return nil
 }

cmd/statuses.go

@@ -26,11 +26,11 @@ func handleCreateStatus(r *fastglue.Request) error {
 		status = cmodels.Status{}
 	)
 	if err := r.Decode(&status, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
 	}
 
 	if status.Name == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty status `Name`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`name`"), nil, envelope.InputError)
 	}
 
 	err := app.status.Create(status.Name)
@@ -46,20 +46,13 @@ func handleDeleteStatus(r *fastglue.Request) error {
 		app = r.Context.(*App)
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
-	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid status `id`.", nil, envelope.InputError)
+	if err != nil || id <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
-
-	if id <= 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty status `ID`", nil, envelope.InputError)
-	}
-
 	err = app.status.Delete(id)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-
 	return r.SendEnvelope(true)
 }
 
@@ -70,16 +63,15 @@ func handleUpdateStatus(r *fastglue.Request) error {
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid status `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
 
 	if err := r.Decode(&status, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
 	}
 
 	if status.Name == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty status `Name`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`name`"), nil, envelope.InputError)
 	}
 
 	err = app.status.Update(id, status.Name)

cmd/tags.go

@@ -9,81 +9,76 @@ import (
 	"github.com/zerodha/fastglue"
 )
 
+// handleGetTags returns all tags from the database.
 func handleGetTags(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
 	)
 	t, err := app.tag.GetAll()
 	if err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
+		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(t)
 }
 
+// handleCreateTag creates a new tag in the database.
 func handleCreateTag(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
 		tag = tmodels.Tag{}
 	)
 	if err := r.Decode(&tag, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
 	}
 
 	if tag.Name == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty tag `Name`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`name`"), nil, envelope.InputError)
 	}
 
-	err := app.tag.Create(tag.Name)
-	if err != nil {
+	if err := app.tag.Create(tag.Name); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
 	return r.SendEnvelope(true)
 }
 
+// handleDeleteTag deletes a tag from the database.
 func handleDeleteTag(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
-	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid tag `id`.", nil, envelope.InputError)
+	if err != nil || id <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
 
-	if id <= 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty tag `ID`", nil, envelope.InputError)
-	}
-
-	err = app.tag.Delete(id)
-	if err != nil {
+	if err = app.tag.Delete(id); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
 	return r.SendEnvelope(true)
 }
 
+// handleUpdateTag updates an existing tag in the database.
 func handleUpdateTag(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
 		tag = tmodels.Tag{}
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
-	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid tag `id`.", nil, envelope.InputError)
+	if err != nil || id <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
 
 	if err := r.Decode(&tag, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
 	}
 
 	if tag.Name == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty tag `Name`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`name`"), nil, envelope.InputError)
 	}
 
-	err = app.tag.Update(id, tag.Name)
-	if err != nil {
+	if err = app.tag.Update(id, tag.Name); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 

cmd/teams.go

@@ -40,7 +40,7 @@ func handleGetTeam(r *fastglue.Request) error {
 		id, _ = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	)
 	if id < 1 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid team `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
 	team, err := app.team.Get(id)
 	if err != nil {
@@ -64,7 +64,7 @@ func handleCreateTeam(r *fastglue.Request) error {
 	if err := app.team.Create(name, timezone, conversationAssignmentType, null.NewInt(businessHrsID, businessHrsID != 0), null.NewInt(slaPolicyID, slaPolicyID != 0), emoji, maxAutoAssignedConversations); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Team created successfully.")
+	return r.SendEnvelope(true)
 }
 
 // handleUpdateTeam updates an existing team.
@@ -86,7 +86,7 @@ func handleUpdateTeam(r *fastglue.Request) error {
 	if err := app.team.Update(id, name, timezone, conversationAssignmentType, null.NewInt(businessHrsID, businessHrsID != 0), null.NewInt(slaPolicyID, slaPolicyID != 0), emoji, maxAutoAssignedConversations); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Team updated successfully.")
+	return r.SendEnvelope(true)
 }
 
 // handleDeleteTeam deletes a team
@@ -96,12 +96,11 @@ func handleDeleteTeam(r *fastglue.Request) error {
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid team `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
 	err = app.team.Delete(id)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Team deleted successfully.")
+	return r.SendEnvelope(true)
 }

cmd/templates.go

@@ -16,7 +16,7 @@ func handleGetTemplates(r *fastglue.Request) error {
 		typ = string(r.RequestCtx.QueryArgs().Peek("type"))
 	)
 	if typ == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Invalid `type`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`type`"), nil, envelope.InputError)
 	}
 	t, err := app.tmpl.GetAll(typ)
 	if err != nil {
@@ -32,8 +32,7 @@ func handleGetTemplate(r *fastglue.Request) error {
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid template `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
 	t, err := app.tmpl.Get(id)
 	if err != nil {
@@ -49,7 +48,10 @@ func handleCreateTemplate(r *fastglue.Request) error {
 		req = models.Template{}
 	)
 	if err := r.Decode(&req, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Bad request", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
+	}
+	if req.Name == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`name`"), nil, envelope.InputError)
 	}
 	if err := app.tmpl.Create(req); err != nil {
 		return sendErrorEnvelope(r, err)
@@ -69,7 +71,10 @@ func handleUpdateTemplate(r *fastglue.Request) error {
 			"Invalid template `id`.", nil, envelope.InputError)
 	}
 	if err := r.Decode(&req, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Bad request", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
+	}
+	if req.Name == "" {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`name`"), nil, envelope.InputError)
 	}
 	if err = app.tmpl.Update(id, req); err != nil {
 		return sendErrorEnvelope(r, err)
@@ -89,7 +94,7 @@ func handleDeleteTemplate(r *fastglue.Request) error {
 			"Invalid template `id`.", nil, envelope.InputError)
 	}
 	if err := r.Decode(&req, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Bad request", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
 	if err = app.tmpl.Delete(id); err != nil {
 		return sendErrorEnvelope(r, err)

cmd/updates.go

@@ -83,9 +83,9 @@ func checkUpdates(curVersion string, interval time.Duration, app *App) {
 		app.Unlock()
 	}
 
-	// Give a 15 minute buffer after app start in case the admin wants to disable
+	// Give a 5 minute buffer after app start in case the admin wants to disable
 	// update checks entirely and not make a request to upstream.
-	time.Sleep(time.Minute * 15)
+	time.Sleep(time.Minute * 5)
 	fnCheck()
 
 	// Thereafter, check every $interval.

cmd/upgrade.go

@@ -31,6 +31,9 @@ type migFunc struct {
 // The functions are named as: v0.7.0 => migrations.V0_7_0() and are idempotent.
 var migList = []migFunc{
 	{"v0.3.0", migrations.V0_3_0},
+	{"v0.4.0", migrations.V0_4_0},
+	{"v0.5.0", migrations.V0_5_0},
+	{"v0.6.0", migrations.V0_6_0},
 }
 
 // upgrade upgrades the database to the current version by running SQL migration files

cmd/users.go

@@ -2,7 +2,7 @@ package main
 
 import (
 	"fmt"
-	"net/http"
+	"mime/multipart"
 	"path/filepath"
 	"slices"
 	"strconv"
@@ -16,98 +16,101 @@ import (
 	"github.com/abhinavxd/libredesk/internal/stringutil"
 	tmpl "github.com/abhinavxd/libredesk/internal/template"
 	"github.com/abhinavxd/libredesk/internal/user/models"
+	realip "github.com/ferluci/fast-realip"
 	"github.com/valyala/fasthttp"
 	"github.com/volatiletech/null/v9"
 	"github.com/zerodha/fastglue"
 )
 
 const (
-	maxAvatarSizeMB = 20
+	maxAvatarSizeMB = 2
 )
 
-// handleGetUsers returns all users.
-func handleGetUsers(r *fastglue.Request) error {
+// handleGetAgents returns all agents.
+func handleGetAgents(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
 	)
-	agents, err := app.user.GetAll()
+	agents, err := app.user.GetAgents()
 	if err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
+		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(agents)
 }
 
-// handleGetUsersCompact returns all users in a compact format.
-func handleGetUsersCompact(r *fastglue.Request) error {
+// handleGetAgentsCompact returns all agents in a compact format.
+func handleGetAgentsCompact(r *fastglue.Request) error {
 	var app = r.Context.(*App)
-	agents, err := app.user.GetAllCompact()
+	agents, err := app.user.GetAgentsCompact()
 	if err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, err.Error(), nil, "")
+		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(agents)
 }
 
-// handleGetUser returns a user.
-func handleGetUser(r *fastglue.Request) error {
+// handleGetAgent returns an agent.
+func handleGetAgent(r *fastglue.Request) error {
 	var (
 		app = r.Context.(*App)
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
-	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid user `id`.", nil, envelope.InputError)
+	if err != nil || id <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
-	user, err := app.user.Get(id)
+	agent, err := app.user.GetAgent(id, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope(user)
+	return r.SendEnvelope(agent)
 }
 
-// handleUpdateUserAvailability updates the current user availability.
-func handleUpdateUserAvailability(r *fastglue.Request) error {
+// handleUpdateAgentAvailability updates the current agent availability.
+func handleUpdateAgentAvailability(r *fastglue.Request) error {
 	var (
 		app    = r.Context.(*App)
 		auser  = r.RequestCtx.UserValue("user").(amodels.User)
 		status = string(r.RequestCtx.PostArgs().Peek("status"))
+		ip     = realip.FromRequest(r.RequestCtx)
 	)
+
+	// Update availability status.
 	if err := app.user.UpdateAvailability(auser.ID, status); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("User availability updated successfully.")
+
+	// Create activity log.
+	if err := app.activityLog.UserAvailability(auser.ID, auser.Email, status, ip, "", 0); err != nil {
+		app.lo.Error("error creating activity log", "error", err)
+	}
+
+	return r.SendEnvelope(true)
 }
 
-// handleGetCurrentUserTeams returns the teams of a user.
-func handleGetCurrentUserTeams(r *fastglue.Request) error {
+// handleGetCurrentAgentTeams returns the teams of an agent.
+func handleGetCurrentAgentTeams(r *fastglue.Request) error {
 	var (
 		app   = r.Context.(*App)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	agent, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
-	teams, err := app.team.GetUserTeams(user.ID)
+	teams, err := app.team.GetUserTeams(agent.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(teams)
 }
 
-// handleUpdateCurrentUser updates the current user.
-func handleUpdateCurrentUser(r *fastglue.Request) error {
+// handleUpdateCurrentAgent updates the current agent.
+func handleUpdateCurrentAgent(r *fastglue.Request) error {
 	var (
 		app   = r.Context.(*App)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
-	if err != nil {
-		return sendErrorEnvelope(r, err)
-	}
-
-	// Get current user.
-	currentUser, err := app.user.Get(user.ID)
+	agent, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -115,94 +118,40 @@ func handleUpdateCurrentUser(r *fastglue.Request) error {
 	form, err := r.RequestCtx.MultipartForm()
 	if err != nil {
 		app.lo.Error("error parsing form data", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error parsing data", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.GeneralError)
 	}
 
 	files, ok := form.File["files"]
 
 	// Upload avatar?
 	if ok && len(files) > 0 {
-		fileHeader := files[0]
-		file, err := fileHeader.Open()
-		if err != nil {
-			app.lo.Error("error reading uploaded", "error", err)
-			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error reading file", nil, envelope.GeneralError)
-		}
-		defer file.Close()
-
-		// Sanitize filename.
-		srcFileName := stringutil.SanitizeFilename(fileHeader.Filename)
-		srcContentType := fileHeader.Header.Get("Content-Type")
-		srcFileSize := fileHeader.Size
-		srcExt := strings.TrimPrefix(strings.ToLower(filepath.Ext(srcFileName)), ".")
-
-		if !slices.Contains(image.Exts, srcExt) {
-			return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "File type is not an image", nil, envelope.InputError)
-		}
-
-		// Check file size
-		if bytesToMegabytes(srcFileSize) > maxAvatarSizeMB {
-			app.lo.Error("error uploaded file size is larger than max allowed", "size", bytesToMegabytes(srcFileSize), "max_allowed", maxAvatarSizeMB)
-			return r.SendErrorEnvelope(
-				http.StatusRequestEntityTooLarge,
-				fmt.Sprintf("File size is too large. Please upload file lesser than %d MB", maxAvatarSizeMB),
-				nil,
-				envelope.GeneralError,
-			)
-		}
-
-		// Reset ptr.
-		file.Seek(0, 0)
-		linkedModel := null.StringFrom(mmodels.ModelUser)
-		linkedID := null.IntFrom(user.ID)
-		disposition := null.NewString("", false)
-		contentID := ""
-		meta := []byte("{}")
-		media, err := app.media.UploadAndInsert(srcFileName, srcContentType, contentID, linkedModel, linkedID, file, int(srcFileSize), disposition, meta)
-		if err != nil {
-			app.lo.Error("error uploading file", "error", err)
-			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error uploading file", nil, envelope.GeneralError)
-		}
-
-		// Delete current avatar.
-		if currentUser.AvatarURL.Valid {
-			fileName := filepath.Base(currentUser.AvatarURL.String)
-			app.media.Delete(fileName)
-		}
-
-		// Save file path.
-		path, err := stringutil.GetPathFromURL(media.URL)
-		if err != nil {
-			app.lo.Debug("error getting path from URL", "url", media.URL, "error", err)
-			return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error uploading file", nil, envelope.GeneralError)
-		}
-		if err := app.user.UpdateAvatar(user.ID, path); err != nil {
+		if err := uploadUserAvatar(r, &agent, files); err != nil {
 			return sendErrorEnvelope(r, err)
 		}
 	}
-	return r.SendEnvelope("User updated successfully.")
+	return r.SendEnvelope(true)
 }
 
-// handleCreateUser creates a new user.
-func handleCreateUser(r *fastglue.Request) error {
+// handleCreateAgent creates a new agent.
+func handleCreateAgent(r *fastglue.Request) error {
 	var (
 		app  = r.Context.(*App)
 		user = models.User{}
 	)
 	if err := r.Decode(&user, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
 
 	if user.Email.String == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty `email`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`email`"), nil, envelope.InputError)
 	}
 
 	if user.Roles == nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Please select at least one role", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`role`"), nil, envelope.InputError)
 	}
 
 	if user.FirstName == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty `first_name`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`first_name`"), nil, envelope.InputError)
 	}
 
 	// Right now, only agents can be created.
@@ -211,8 +160,10 @@ func handleCreateUser(r *fastglue.Request) error {
 	}
 
 	// Upsert user teams.
-	if err := app.team.UpsertUserTeams(user.ID, user.Teams.Names()); err != nil {
-		return sendErrorEnvelope(r, err)
+	if len(user.Teams) > 0 {
+		if err := app.team.UpsertUserTeams(user.ID, user.Teams.Names()); err != nil {
+			return sendErrorEnvelope(r, err)
+		}
 	}
 
 	if user.SendWelcomeEmail {
@@ -223,82 +174,101 @@ func handleCreateUser(r *fastglue.Request) error {
 		}
 
 		// Render template and send email.
-		content, err := app.tmpl.RenderTemplate(tmpl.TmplWelcome, map[string]interface{}{
+		content, err := app.tmpl.RenderInMemoryTemplate(tmpl.TmplWelcome, map[string]any{
 			"ResetToken": resetToken,
-			"Email":      user.Email,
+			"Email":      user.Email.String,
 		})
 		if err != nil {
 			app.lo.Error("error rendering template", "error", err)
-			return r.SendEnvelope("User created successfully, but error rendering welcome email.")
+			return r.SendEnvelope(true)
 		}
 
 		if err := app.notifier.Send(notifier.Message{
-			UserIDs:  []int{user.ID},
-			Subject:  "Welcome",
-			Content:  content,
-			Provider: notifier.ProviderEmail,
+			RecipientEmails: []string{user.Email.String},
+			Subject:         "Welcome to Libredesk",
+			Content:         content,
+			Provider:        notifier.ProviderEmail,
 		}); err != nil {
 			app.lo.Error("error sending notification message", "error", err)
-			return sendErrorEnvelope(r, envelope.NewError(envelope.GeneralError, "User created successfully, but could not send welcome email.", nil))
+			return r.SendEnvelope(true)
 		}
 	}
-	return r.SendEnvelope("User created successfully.")
+	return r.SendEnvelope(true)
 }
 
-// handleUpdateUser updates a user.
-func handleUpdateUser(r *fastglue.Request) error {
+// handleUpdateAgent updates an agent.
+func handleUpdateAgent(r *fastglue.Request) error {
 	var (
-		app  = r.Context.(*App)
-		user = models.User{}
+		app   = r.Context.(*App)
+		user  = models.User{}
+		auser = r.RequestCtx.UserValue("user").(amodels.User)
+		ip    = realip.FromRequest(r.RequestCtx)
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid user `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`id`"), nil, envelope.InputError)
 	}
 
 	if err := r.Decode(&user, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), nil, envelope.InputError)
 	}
 
 	if user.Email.String == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty `email`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`email`"), nil, envelope.InputError)
 	}
 
 	if user.Roles == nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Please select at least one role", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`role`"), nil, envelope.InputError)
 	}
 
 	if user.FirstName == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty `first_name`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`first_name`"), nil, envelope.InputError)
 	}
 
-	// Update user.
-	if err = app.user.Update(id, user); err != nil {
+	agent, err := app.user.GetAgent(id, "")
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	oldAvailabilityStatus := agent.AvailabilityStatus
+
+	// Update agent.
+	if err = app.user.UpdateAgent(id, user); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
-	// Upsert user teams.
+	// Create activity log if user availability status changed.
+	if oldAvailabilityStatus != user.AvailabilityStatus {
+		if err := app.activityLog.UserAvailability(auser.ID, auser.Email, user.AvailabilityStatus, ip, user.Email.String, id); err != nil {
+			app.lo.Error("error creating activity log", "error", err)
+		}
+	}
+
+	// Upsert agent teams.
 	if err := app.team.UpsertUserTeams(id, user.Teams.Names()); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
-	return r.SendEnvelope("User updated successfully.")
+	return r.SendEnvelope(true)
 }
 
-// handleDeleteUser soft deletes a user.
-func handleDeleteUser(r *fastglue.Request) error {
+// handleDeleteAgent soft deletes an agent.
+func handleDeleteAgent(r *fastglue.Request) error {
 	var (
 		app     = r.Context.(*App)
 		id, err = strconv.Atoi(r.RequestCtx.UserValue("id").(string))
+		auser   = r.RequestCtx.UserValue("user").(amodels.User)
 	)
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid user `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "{globals.terms.user} `id`"), nil, envelope.InputError)
+	}
+
+	// Disallow if self-deleting.
+	if id == auser.ID {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.T("user.userCannotDeleteSelf"), nil, envelope.InputError)
 	}
 
 	// Soft delete user.
-	if err = app.user.SoftDelete(id); err != nil {
+	if err = app.user.SoftDeleteAgent(id); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
@@ -307,54 +277,54 @@ func handleDeleteUser(r *fastglue.Request) error {
 		return sendErrorEnvelope(r, err)
 	}
 
-	return r.SendEnvelope("User deleted successfully.")
+	return r.SendEnvelope(true)
 }
 
-// handleGetCurrentUser returns the current logged in user.
-func handleGetCurrentUser(r *fastglue.Request) error {
+// handleGetCurrentAgent returns the current logged in agent.
+func handleGetCurrentAgent(r *fastglue.Request) error {
 	var (
 		app   = r.Context.(*App)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	u, err := app.user.Get(auser.ID)
+	u, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 	return r.SendEnvelope(u)
 }
 
-// handleDeleteAvatar deletes a user avatar.
-func handleDeleteAvatar(r *fastglue.Request) error {
+// handleDeleteCurrentAgentAvatar deletes the current agent's avatar.
+func handleDeleteCurrentAgentAvatar(r *fastglue.Request) error {
 	var (
 		app   = r.Context.(*App)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
 
 	// Get user
-	user, err := app.user.Get(auser.ID)
+	agent, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
 	// Valid str?
-	if user.AvatarURL.String == "" {
+	if agent.AvatarURL.String == "" {
 		return r.SendEnvelope(true)
 	}
 
-	fileName := filepath.Base(user.AvatarURL.String)
+	fileName := filepath.Base(agent.AvatarURL.String)
 
 	// Delete file from the store.
 	if err := app.media.Delete(fileName); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	err = app.user.UpdateAvatar(user.ID, "")
-	if err != nil {
+
+	if err = app.user.UpdateAvatar(agent.ID, ""); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("Avatar deleted successfully.")
+	return r.SendEnvelope(true)
 }
 
-// handleResetPassword generates a reset password token and sends an email to the user.
+// handleResetPassword generates a reset password token and sends an email to the agent.
 func handleResetPassword(r *fastglue.Request) error {
 	var (
 		app       = r.Context.(*App)
@@ -363,67 +333,131 @@ func handleResetPassword(r *fastglue.Request) error {
 		email     = string(p.Peek("email"))
 	)
 	if ok && auser.ID > 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "User is already logged in", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.T("user.userAlreadyLoggedIn"), nil, envelope.InputError)
 	}
 
 	if email == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty `email`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`email`"), nil, envelope.InputError)
 	}
 
-	user, err := app.user.GetByEmail(email)
+	agent, err := app.user.GetAgent(0, email)
 	if err != nil {
-		return sendErrorEnvelope(r, err)
+		// Send 200 even if user not found, to prevent email enumeration.
+		return r.SendEnvelope("Reset password email sent successfully.")
 	}
 
-	token, err := app.user.SetResetPasswordToken(user.ID)
+	token, err := app.user.SetResetPasswordToken(agent.ID)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
 	// Send email.
-	content, err := app.tmpl.RenderTemplate(tmpl.TmplResetPassword,
-		map[string]string{
-			"ResetToken": token,
-		})
+	content, err := app.tmpl.RenderInMemoryTemplate(tmpl.TmplResetPassword, map[string]string{
+		"ResetToken": token,
+	})
 	if err != nil {
 		app.lo.Error("error rendering template", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error rendering template", nil, envelope.GeneralError)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.T("globals.messages.errorSendingPasswordResetEmail"), nil, envelope.GeneralError)
 	}
 
 	if err := app.notifier.Send(notifier.Message{
-		UserIDs:  []int{user.ID},
-		Subject:  "Reset Password",
-		Content:  content,
-		Provider: notifier.ProviderEmail,
+		RecipientEmails: []string{agent.Email.String},
+		Subject:         "Reset Password",
+		Content:         content,
+		Provider:        notifier.ProviderEmail,
 	}); err != nil {
-		app.lo.Error("error sending notification message", "error", err)
-		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, "Error sending notification message", nil, envelope.GeneralError)
+		app.lo.Error("error sending password reset email", "error", err)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.T("globals.messages.errorSendingPasswordResetEmail"), nil, envelope.GeneralError)
 	}
 
-	return r.SendEnvelope("Reset password email sent successfully.")
+	return r.SendEnvelope(true)
 }
 
 // handleSetPassword resets the password with the provided token.
 func handleSetPassword(r *fastglue.Request) error {
 	var (
-		app      = r.Context.(*App)
-		user, ok = r.RequestCtx.UserValue("user").(amodels.User)
-		p        = r.RequestCtx.PostArgs()
-		password = string(p.Peek("password"))
-		token    = string(p.Peek("token"))
+		app       = r.Context.(*App)
+		agent, ok = r.RequestCtx.UserValue("user").(amodels.User)
+		p         = r.RequestCtx.PostArgs()
+		password  = string(p.Peek("password"))
+		token     = string(p.Peek("token"))
 	)
 
-	if ok && user.ID > 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "User is already logged in", nil, envelope.InputError)
+	if ok && agent.ID > 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.T("user.userAlreadyLoggedIn"), nil, envelope.InputError)
 	}
 
 	if password == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty `password`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "{globals.terms.password}"), nil, envelope.InputError)
 	}
 
 	if err := app.user.ResetPassword(token, password); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 
-	return r.SendEnvelope("Password reset successfully.")
+	return r.SendEnvelope(true)
+}
+
+// uploadUserAvatar uploads the user avatar.
+func uploadUserAvatar(r *fastglue.Request, user *models.User, files []*multipart.FileHeader) error {
+	var app = r.Context.(*App)
+
+	fileHeader := files[0]
+	file, err := fileHeader.Open()
+	if err != nil {
+		app.lo.Error("error opening uploaded file", "error", err)
+		return envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorReading", "name", "{globals.terms.file}"), nil)
+	}
+	defer file.Close()
+
+	// Sanitize filename.
+	srcFileName := stringutil.SanitizeFilename(fileHeader.Filename)
+	srcContentType := fileHeader.Header.Get("Content-Type")
+	srcFileSize := fileHeader.Size
+	srcExt := strings.TrimPrefix(strings.ToLower(filepath.Ext(srcFileName)), ".")
+
+	if !slices.Contains(image.Exts, srcExt) {
+		return envelope.NewError(envelope.InputError, app.i18n.T("globals.messages.fileTypeisNotAnImage"), nil)
+	}
+
+	// Check file size
+	if bytesToMegabytes(srcFileSize) > maxAvatarSizeMB {
+		app.lo.Error("error uploaded file size is larger than max allowed", "size", bytesToMegabytes(srcFileSize), "max_allowed", maxAvatarSizeMB)
+		return envelope.NewError(
+			envelope.InputError,
+			app.i18n.Ts("media.fileSizeTooLarge", "size", fmt.Sprintf("%dMB", maxAvatarSizeMB)),
+			nil,
+		)
+	}
+
+	// Reset ptr.
+	file.Seek(0, 0)
+	linkedModel := null.StringFrom(mmodels.ModelUser)
+	linkedID := null.IntFrom(user.ID)
+	disposition := null.NewString("", false)
+	contentID := ""
+	meta := []byte("{}")
+	media, err := app.media.UploadAndInsert(srcFileName, srcContentType, contentID, linkedModel, linkedID, file, int(srcFileSize), disposition, meta)
+	if err != nil {
+		app.lo.Error("error uploading file", "error", err)
+		return envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorUploading", "name", "{globals.terms.file}"), nil)
+	}
+
+	// Delete current avatar.
+	if user.AvatarURL.Valid {
+		fileName := filepath.Base(user.AvatarURL.String)
+		app.media.Delete(fileName)
+	}
+
+	// Save file path.
+	path, err := stringutil.GetPathFromURL(media.URL)
+	if err != nil {
+		app.lo.Debug("error getting path from URL", "url", media.URL, "error", err)
+		return envelope.NewError(envelope.GeneralError, app.i18n.Ts("globals.messages.errorUploading", "name", "{globals.terms.file}"), nil)
+	}
+	fmt.Println("path", path)
+	if err := app.user.UpdateAvatar(user.ID, path); err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return nil
 }

cmd/views.go

@@ -16,7 +16,7 @@ func handleGetUserViews(r *fastglue.Request) error {
 		app   = r.Context.(*App)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
@@ -35,61 +35,49 @@ func handleCreateUserView(r *fastglue.Request) error {
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
 	if err := r.Decode(&view, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
 	}
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
 	if view.Name == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty view `Name`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`Name`"), nil, envelope.InputError)
 	}
-
 	if string(view.Filters) == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty view `Filter`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`Filters`"), nil, envelope.InputError)
 	}
-
 	if err := app.view.Create(view.Name, view.Filters, user.ID); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-	return r.SendEnvelope("View created successfully")
+	return r.SendEnvelope(true)
 }
 
-// handleGetUserView deletes a view for a user.
+// handleDeleteUserView deletes a view for a user.
 func handleDeleteUserView(r *fastglue.Request) error {
 	var (
 		app   = r.Context.(*App)
 		auser = r.RequestCtx.UserValue("user").(amodels.User)
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
-	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid view `id`.", nil, envelope.InputError)
+	if err != nil || id <= 0 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
-
-	if id <= 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty view `ID`", nil, envelope.InputError)
-	}
-
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-
 	view, err := app.view.Get(id)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-
 	if view.UserID != user.ID {
-		return r.SendErrorEnvelope(fasthttp.StatusForbidden, "Forbidden", nil, envelope.PermissionError)
+		return r.SendErrorEnvelope(fasthttp.StatusForbidden, app.i18n.Ts("globals.messages.denied", "name", "{globals.terms.permission}"), nil, envelope.PermissionError)
 	}
-
 	if err = app.view.Delete(id); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-
-	return r.SendEnvelope("View deleted successfully")
+	return r.SendEnvelope(true)
 }
 
 // handleUpdateUserView updates a view for a user.
@@ -101,39 +89,30 @@ func handleUpdateUserView(r *fastglue.Request) error {
 	)
 	id, err := strconv.Atoi(r.RequestCtx.UserValue("id").(string))
 	if err != nil || id == 0 {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest,
-			"Invalid view `id`.", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "`id`"), nil, envelope.InputError)
 	}
-
 	if err := r.Decode(&view, "json"); err != nil {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "decode failed", err.Error(), envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.errorParsing", "name", "{globals.terms.request}"), err.Error(), envelope.InputError)
 	}
-
-	user, err := app.user.Get(auser.ID)
+	user, err := app.user.GetAgent(auser.ID, "")
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-
 	if view.Name == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty view `Name`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`name`"), nil, envelope.InputError)
 	}
-
 	if string(view.Filters) == "" {
-		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, "Empty view `Filter`", nil, envelope.InputError)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.empty", "name", "`filters`"), nil, envelope.InputError)
 	}
-
 	v, err := app.view.Get(id)
 	if err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-
 	if v.UserID != user.ID {
-		return r.SendErrorEnvelope(fasthttp.StatusForbidden, "Forbidden", nil, envelope.PermissionError)
+		return r.SendErrorEnvelope(fasthttp.StatusForbidden, app.i18n.Ts("globals.messages.denied", "name", "{globals.terms.permission}"), nil, envelope.PermissionError)
 	}
-
 	if err = app.view.Update(id, view.Name, view.Filters); err != nil {
 		return sendErrorEnvelope(r, err)
 	}
-
 	return r.SendEnvelope(true)
 }

config.sample.toml

@@ -8,9 +8,13 @@ check_updates = true
 [app.server]
 address = "0.0.0.0:9000"
 socket = ""
+# Do NOT disable secure cookies in production environment if you don't know
+# exactly what you're doing!
+disable_secure_cookies = false
 read_timeout = "5s"
 write_timeout = "5s"
 max_body_size = 500000000
+read_buffer_size = 4096
 keepalive_timeout = "10s"
 
 # File upload provider to use, either `fs` or `s3`.
@@ -36,8 +40,9 @@ expiry = "6h"
 # If using docker compose, use the service name as the host. e.g. db
 host = "127.0.0.1"
 port = 5432
-user = "postgres"
-password = "postgres"
+# Update the following values with your database credentials.
+user = "libredesk"
+password = "libredesk"
 database = "libredesk"
 ssl_mode = "disable"
 max_open = 30
@@ -72,4 +77,4 @@ autoassign_interval = "5m"
 unsnooze_interval = "5m"
 
 [sla]
-evaluation_interval = "5m"
+evaluation_interval = "5m"

docker-compose.yml

@@ -28,14 +28,15 @@ services:
     networks:
       - libredesk
     ports:
-      - "5432:5432"
+      # Only bind on the local interface. To connect to Postgres externally, change this to 0.0.0.0
+      - "127.0.0.1:5432:5432"
     environment:
       # Set these environment variables to configure the database, defaults to libredesk.
       POSTGRES_USER: ${POSTGRES_USER:-libredesk}
       POSTGRES_PASSWORD: ${POSTGRES_PASSWORD:-libredesk} 
       POSTGRES_DB: ${POSTGRES_DB:-libredesk}
     healthcheck:
-      test: ["CMD-SHELL", "pg_isready -U libredesk"]
+      test: ["CMD-SHELL", "pg_isready -U ${POSTGRES_USER:-libredesk} -d ${POSTGRES_DB:-libredesk}"]
       interval: 10s
       timeout: 5s
       retries: 6
@@ -48,7 +49,8 @@ services:
     container_name: libredesk_redis
     restart: unless-stopped
     ports:
-      - "6379:6379"
+      # Only bind on the local interface.
+      - "127.0.0.1:6379:6379"
     networks:
       - libredesk
     volumes:
@@ -59,4 +61,4 @@ networks:
 
 volumes:
   postgres-data:
-  redis-data:
+  redis-data:

docs/docs/developer-setup.md

@@ -21,7 +21,7 @@ git clone https://github.com/abhinavxd/libredesk.git
 
 ### Running the Dev Environment
 
-1. Run `make run` to start the libredesk backend dev server on `:9000`.
+1. Run `make run-backend` to start the libredesk backend dev server on `:9000`.
 2. Run `make run-frontend` to start the Vue frontend in dev mode using pnpm on `:8000`. Requests are proxied to the backend running on `:9000` check `vite.config.js` for the proxy config.
 
 ---

docs/docs/index.md

@@ -5,7 +5,7 @@ Libredesk is an open source, self-hosted customer support desk. Single binary ap
 
 <div style="border: 1px solid #ccc; padding: 1px; border-radius:5px; box-shadow: 2px 2px 5px rgba(0, 0, 0, 0.1); background-color: #fff;">
     <a href="https://libredesk.io">
-        <img src="https://hebbkx1anhila5yf.public.blob.vercel-storage.com/Screenshot_20250220_231723-VxuEQgEiFfI9xhzJDOvgMK0yJ0TwR3.png" alt="libredesk screenshot" style="display: block; margin: 0 auto;">
+        <img src="https://hebbkx1anhila5yf.public.blob.vercel-storage.com/image-HvmxvOkalQSLp4qVezdTXaCd3dB4Rm.png" alt="libredesk screenshot" style="display: block; margin: 0 auto;">
     </a>
 </div>
 

docs/docs/installation.md

@@ -27,6 +27,8 @@ curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml
 # Copy the config.sample.toml to config.toml and edit it as needed.
 cp config.sample.toml config.toml
 
+# Edit config.toml and find commented lines containing "docker compose". Replace the values in the lines below those comments with service names instead of IP addresses.
+
 # Run the services in the background.
 docker compose up -d
 
@@ -36,8 +38,6 @@ docker exec -it libredesk_app ./libredesk --set-system-user-password
 
 Go to `http://localhost:9000` and login with the email `System` and the password you set using the `--set-system-user-password` command.
 
----
-
 
 ## Compiling from source
 
@@ -46,3 +46,22 @@ To compile the latest unreleased version (`main` branch):
 1. Make sure `go`, `nodejs`, and `pnpm` are installed on your system.
 2. `git clone git@github.com:abhinavxd/libredesk.git`
 3. `cd libredesk && make`. This will generate the `libredesk` binary.
+
+
+## Nginx
+
+Libredesk uses websockets for real-time updates. If you are using Nginx, you need to add the following (or similar) configuration to your Nginx configuration file.
+
+```nginx
+client_max_body_size 100M;
+location / {
+    proxy_pass http://localhost:9000;
+    proxy_http_version 1.1;
+    proxy_set_header Upgrade $http_upgrade;
+    proxy_set_header Connection 'upgrade';
+    proxy_set_header Host $host;
+    proxy_set_header X-Real-IP $remote_addr;
+    proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
+    proxy_cache_bypass $http_upgrade;
+}
+```

docs/docs/sso.md

@@ -0,0 +1,57 @@
+# Setting up SSO
+
+Libredesk supports external OpenID Connect providers (e.g., Google, Keycloak) for signing in users.
+
+!!! note
+    User accounts must be created in Libredesk manually; signup is not supported.
+
+## Generic Configuration Steps
+
+Since each provider’s configuration might differ, consult your provider’s documentation for any additional or divergent settings.
+
+1. Provider setup:  
+   In your provider’s admin console, create a new OpenID Connect application/client. Retrieve:
+      - Client ID
+      - Client Secret
+
+2. Libredesk configuration: 
+   In Libredesk, navigate to Security > SSO and click New SSO and enter the following details:
+      - Provider URL (e.g., the URL of your OpenID provider)
+      - Client ID
+      - Client Secret
+      - A descriptive name for the connection
+
+3. Redirect URL:  
+   After saving, copy the generated Callback URL from Libredesk and add it as a valid redirect URI in your provider’s client settings.
+   
+## Provider Examples
+
+#### Keycloak
+
+1. Log in to your Keycloak Admin Console.
+
+2. In Keycloak, navigate to Clients and click Create:
+
+      - Client ID (e.g., `libredesk-app`)
+      - Client Protocol: `openid-connect`
+      - Root URL and Web Origins: your app domain (e.g., `https://ticket.example.com`)
+      - Under Authentication flow, uncheck everything except the standard flow
+      - Click save
+
+3. Go to the credentials tab:
+      - Ensure client authenticator is set to `Client Id and Secret`
+      - Note down the generated client secret
+
+4. In Libredesk, go to Admin > Security > SSO and click New SSO:
+      - Provider URL (e.g., `https://keycloak.example.com/realms/yourrealm`)
+      - Name (e.g., `Keycloak`)
+      - Client ID
+      - Client secret
+      - Click save
+
+5. After saving, click on the three dots and choose Edit to open the new SSO entry.
+
+6. Copy the generated Callback URL from Libredesk.
+
+7. Back in Keycloak, edit the client and add the Callback URL to Valid Redirect URIs:
+      - e.g., `https://ticket.example.com/api/v1/oidc/1/finish`

docs/docs/templating.md

@@ -0,0 +1,43 @@
+# Templating
+
+Templating in outgoing emails allows you to personalize content by embedding dynamic expressions like `{{ .Recipient.FullName }}`. These expressions reference fields from the conversation, contact, and recipient objects.
+
+## Outgoing Email Template Expressions
+
+If you want to customize the look of outgoing emails, you can do so in the Admin > Templates -> Outgoing Email Templates section. This template will be used for all outgoing emails including replies to conversations, notifications, and other system-generated emails.
+
+### Conversation Variables
+
+| Variable                        | Value                                                  |
+|---------------------------------|--------------------------------------------------------|
+| {{ .Conversation.ReferenceNumber }} | The unique reference number of the conversation     |
+| {{ .Conversation.Subject }}         | The subject of the conversation                     |
+| {{ .Conversation.UUID }}           | The unique identifier of the conversation            |
+
+### Contact Variables
+| Variable                     | Value                              |
+|------------------------------|------------------------------------|
+| {{ .Contact.FirstName }}     | First name of the contact/customer |
+| {{ .Contact.LastName }}      | Last name of the contact/customer  |
+| {{ .Contact.FullName }}      | Full name of the contact/customer  |
+| {{ .Contact.Email }}         | Email address of the contact/customer |
+
+### Recipient Variables
+| Variable                       | Value                             |
+|--------------------------------|-----------------------------------|
+| {{ .Recipient.FirstName }}     | First name of the recipient       |
+| {{ .Recipient.LastName }}      | Last name of the recipient        |
+| {{ .Recipient.FullName }}      | Full name of the recipient        |
+| {{ .Recipient.Email }}         | Email address of the recipient    |
+
+
+### Example outgoing email template
+
+```html
+Dear {{ .Recipient.FirstName }}
+{{ template "content" . }}
+Best regards,
+```
+Here, the `{{ template "content" . }}` serves as a placeholder for the body of the outgoing email. It will be replaced with the actual email content at the time of sending.
+
+Similarly, the `{{ .Recipient.FirstName }}` expression will dynamically insert the recipient's first name when the email is sent.

docs/docs/translations.md

@@ -0,0 +1,3 @@
+# Translations / Internationalization
+
+You can help translate libreDesk into different languages by contributing here: [LibreDesk Translation Project](https://crowdin.com/project/libredesk)

docs/docs/upgrade.md

@@ -1,6 +1,6 @@
 # Upgrade
 
-!!! Warning
+!!! warning "Warning"
     Always take a backup of the Postgres database before upgrading Libredesk.
 
 ## Binary
@@ -15,4 +15,4 @@
 docker compose down app
 docker compose pull
 docker compose up app -d
-```
+```

docs/mkdocs.yml

@@ -31,4 +31,8 @@ nav:
   - Getting Started:
       - Installation: installation.md
       - Upgrade: upgrade.md
-  - Developer Setup: developer-setup.md
+      - Templating: templating.md
+      - SSO: sso.md
+  - Contributors:
+      - Developer setup: developer-setup.md
+      - Translations: translations.md

frontend/components.json

@@ -8,7 +8,6 @@
     "baseColor": "gray",
     "cssVariables": true
   },
-  "framework": "vite",
   "aliases": {
     "components": "@/components",
     "utils": "@/lib/utils"

frontend/cypress.config.js

@@ -3,7 +3,7 @@ import { defineConfig } from 'cypress'
 export default defineConfig({
   e2e: {
     specPattern: 'cypress/e2e/**/*.{cy,spec}.{js,jsx,ts,tsx}',
-    baseUrl: 'http://localhost:4173'
+    baseUrl: 'http://localhost:9000'
   },
   component: {
     specPattern: 'src/**/__tests__/*.{cy,spec}.{js,ts,jsx,tsx}',

frontend/cypress/e2e/example.cy.js

@@ -1,8 +0,0 @@
-// https://on.cypress.io/api
-
-describe('My First Test', () => {
-  it('visits the app root url', () => {
-    cy.visit('/')
-    cy.contains('h1', 'You did it!')
-  })
-})

frontend/cypress/e2e/testLogin.cy.js

@@ -0,0 +1,140 @@
+// cypress/e2e/login.cy.js
+
+describe('Login Component', () => {
+    beforeEach(() => {
+        // Visit the login page
+        cy.visit('/')
+
+        // Mock the API response for OIDC providers
+        cy.intercept('GET', '**/api/v1/oidc/enabled', {
+            statusCode: 200,
+            body: {
+                data: [
+                    {
+                        id: 1,
+                        name: 'Google',
+                        logo_url: 'https://example.com/google-logo.png',
+                        disabled: false
+                    }
+                ]
+            }
+        }).as('getOIDCProviders')
+    })
+
+    it('should display login form', () => {
+        cy.contains('h3', 'Libredesk').should('be.visible')
+        cy.contains('p', 'Sign in to your account').should('be.visible')
+        cy.get('#email').should('be.visible')
+        cy.get('#password').should('be.visible')
+        cy.contains('a', 'Forgot password?').should('be.visible')
+        cy.contains('button', 'Sign in').should('be.visible')
+    })
+
+    it('should display OIDC providers when loaded', () => {
+        cy.wait('@getOIDCProviders')
+        cy.contains('button', 'Google').should('be.visible')
+        cy.contains('div', 'Or continue with').should('be.visible')
+    })
+
+    it('should show error for invalid login attempt', () => {
+        // Mock failed login API call
+        cy.intercept('POST', '**/api/v1/login', {
+            statusCode: 401,
+            body: {
+                message: 'Invalid credentials'
+            }
+        }).as('loginFailure')
+
+        // Enter System username and wrong password
+        cy.get('#email').type('System')
+        cy.get('#password').type('WrongPassword')
+
+        // Submit form
+        cy.contains('button', 'Sign in').click()
+
+        // Wait for API call
+        cy.wait('@loginFailure')
+
+        // Verify error message appears
+        cy.contains('Invalid credentials').should('be.visible')
+    })
+
+    it('should login successfully with correct credentials', () => {
+        // Mock successful login API call
+        cy.intercept('POST', '**/api/v1/login', {
+            statusCode: 200,
+            body: {
+                data: {
+                    id: 1,
+                    email: 'System',
+                    name: 'System User'
+                }
+            }
+        }).as('loginSuccess')
+
+        // Enter System username and correct password
+        cy.get('#email').type('System')
+        cy.get('#password').type('StrongPass!123')
+
+        // Submit form
+        cy.contains('button', 'Sign in').click()
+
+        // Wait for API call
+        cy.wait('@loginSuccess')
+
+        // Verify redirection to inboxes page
+        cy.url().should('include', '/inboxes/assigned')
+    })
+
+    it('should validate email format', () => {
+        // Enter invalid email and a password
+        cy.get('#email').type('invalid-email')
+        cy.get('#password').type('password')
+
+        // Submit form
+        cy.contains('button', 'Sign in').click()
+
+        // Check for validation error (matching the error message with a trailing period)
+        cy.contains('Invalid email address').should('be.visible')
+    })
+
+    it('should validate empty password', () => {
+        // Enter email but no password
+        cy.get('#email').type('valid@example.com')
+
+        // Submit form
+        cy.contains('button', 'Sign in').click()
+
+        // Check for validation error (matching the error message with a trailing period)
+        cy.contains('Password cannot be empty').should('be.visible')
+    })
+
+    it('should show loading state during login', () => {
+        // Mock slow API response
+        cy.intercept('POST', '**/api/v1/login', {
+            statusCode: 200,
+            body: {
+                data: {
+                    id: 1,
+                    email: 'System',
+                    name: 'System User'
+                }
+            },
+            delay: 1000
+        }).as('slowLogin')
+
+        // Enter credentials
+        cy.get('#email').type('System')
+        cy.get('#password').type('StrongPass!123')
+
+        // Submit form
+        cy.contains('button', 'Sign in').click()
+
+        // Check if loading state is shown
+        cy.contains('Logging in...').should('be.visible')
+        cy.get('svg.animate-spin').should('be.visible')
+
+        // Wait for API call to finish
+        cy.wait('@slowLogin')
+    })
+})

frontend/package.json

@@ -1,6 +1,6 @@
 {
   "name": "libredesk",
-  "version": "0.3.0",
+  "version": "0.6.0-alpha",
   "private": true,
   "type": "module",
   "scripts": {
@@ -8,6 +8,7 @@
     "build": "vite build",
     "preview": "vite preview",
     "test:e2e": "start-server-and-test preview http://localhost:4173 'cypress run --e2e'",
+    "test:e2e:ci": "cypress run --e2e --headless",
     "test:e2e:dev": "start-server-and-test 'vite dev --port 4173' http://localhost:4173 'cypress open --e2e'",
     "test:unit": "cypress run --component",
     "test:unit:dev": "cypress open --component",
@@ -18,19 +19,23 @@
     "@formkit/auto-animate": "^0.8.2",
     "@internationalized/date": "^3.5.5",
     "@radix-icons/vue": "^1.0.0",
+    "@tailwindcss/typography": "^0.5.16",
     "@tanstack/vue-table": "^8.19.2",
     "@tiptap/extension-image": "^2.5.9",
-    "@tiptap/extension-link": "^2.9.1",
+    "@tiptap/extension-link": "^2.11.2",
     "@tiptap/extension-placeholder": "^2.4.0",
+    "@tiptap/extension-table": "^2.11.5",
+    "@tiptap/extension-table-cell": "^2.11.5",
+    "@tiptap/extension-table-header": "^2.11.5",
+    "@tiptap/extension-table-row": "^2.11.5",
     "@tiptap/pm": "^2.4.0",
     "@tiptap/starter-kit": "^2.4.0",
     "@tiptap/vue-3": "^2.4.0",
     "@unovis/ts": "^1.4.4",
     "@unovis/vue": "^1.4.4",
     "@vee-validate/zod": "^4.13.2",
-    "@vueup/vue-quill": "^1.2.0",
     "@vueuse/core": "^12.4.0",
-    "axios": "^1.7.9",
+    "axios": "^1.8.2",
     "class-variance-authority": "^0.7.0",
     "clsx": "^2.1.1",
     "codeflask": "^1.4.1",
@@ -39,10 +44,12 @@
     "mitt": "^3.0.1",
     "pinia": "^2.1.7",
     "qs": "^6.12.1",
-    "radix-vue": "latest",
+    "radix-vue": "^1.9.17",
+    "reka-ui": "^2.2.0",
     "tailwind-merge": "^2.3.0",
     "vee-validate": "^4.13.2",
     "vue": "^3.4.37",
+    "vue-dompurify-html": "^5.2.0",
     "vue-i18n": "9",
     "vue-letter": "^0.2.0",
     "vue-picture-cropper": "^0.7.0",
@@ -65,9 +72,9 @@
     "prettier": "^3.0.3",
     "sass": "^1.70.0",
     "start-server-and-test": "^2.0.3",
-    "tailwindcss": "latest",
+    "tailwindcss": "^3.4.17",
     "tailwindcss-animate": "^1.0.7",
-    "vite": "^5.4.9"
+    "vite": "^5.4.18"
   },
   "packageManager": "pnpm@9.15.3+sha512.1f79bc245a66eb0b07c5d4d83131240774642caaa86ef7d0434ab47c0d16f66b04e21e0c086eb61e62c77efc4d7f7ec071afad3796af64892fae66509173893a"
 }

frontend/src/App.vue

@@ -14,10 +14,14 @@
                     </router-link>
                   </SidebarMenuButton>
                 </SidebarMenuItem>
-                <SidebarMenuItem v-if="userStore.hasAdminTabPermissions">
-                  <SidebarMenuButton asChild :isActive="route.path.startsWith('/admin')">
-                    <router-link :to="{ name: 'admin' }">
-                      <Shield />
+                <SidebarMenuItem>
+                  <SidebarMenuButton
+                    asChild
+                    :isActive="route.path.startsWith('/contacts')"
+                    v-if="userStore.can('contacts:read_all')"
+                  >
+                    <router-link :to="{ name: 'contacts' }">
+                      <BookUser />
                     </router-link>
                   </SidebarMenuButton>
                 </SidebarMenuItem>
@@ -28,6 +32,15 @@
                     </router-link>
                   </SidebarMenuButton>
                 </SidebarMenuItem>
+                <SidebarMenuItem v-if="userStore.hasAdminTabPermissions">
+                  <SidebarMenuButton asChild :isActive="route.path.startsWith('/admin')">
+                    <router-link
+                      :to="{ name: userStore.can('general_settings:manage') ? 'general' : 'admin' }"
+                    >
+                      <Shield />
+                    </router-link>
+                  </SidebarMenuButton>
+                </SidebarMenuItem>
               </SidebarMenu>
             </SidebarGroupContent>
           </SidebarGroup>
@@ -46,6 +59,7 @@
         @create-view="openCreateViewForm = true"
         @edit-view="editView"
         @delete-view="deleteView"
+        @create-conversation="() => (openCreateConversationDialog = true)"
       >
         <div class="flex flex-col h-screen">
           <!-- Show app update only in admin routes -->
@@ -64,6 +78,9 @@
 
   <!-- Command box -->
   <Command />
+
+  <!-- Create conversation dialog -->
+  <CreateConversation v-model="openCreateConversationDialog" />
 </template>
 
 <script setup>
@@ -81,6 +98,7 @@ import { useTeamStore } from '@/stores/team'
 import { useSlaStore } from '@/stores/sla'
 import { useMacroStore } from '@/stores/macro'
 import { useTagStore } from '@/stores/tag'
+import { useCustomAttributeStore } from '@/stores/customAttributes'
 import { useIdleDetection } from '@/composables/useIdleDetection'
 import PageHeader from './components/layout/PageHeader.vue'
 import ViewForm from '@/features/view/ViewForm.vue'
@@ -89,7 +107,9 @@ import api from '@/api'
 import { toast as sooner } from 'vue-sonner'
 import Sidebar from '@/components/sidebar/Sidebar.vue'
 import Command from '@/features/command/CommandBox.vue'
-import { Inbox, Shield, FileLineChart } from 'lucide-vue-next'
+import CreateConversation from '@/features/conversation/CreateConversation.vue'
+import { Inbox, Shield, FileLineChart, BookUser } from 'lucide-vue-next'
+import { useI18n } from 'vue-i18n'
 import { useRoute } from 'vue-router'
 import {
   Sidebar as ShadcnSidebar,
@@ -114,9 +134,12 @@ const inboxStore = useInboxStore()
 const slaStore = useSlaStore()
 const macroStore = useMacroStore()
 const tagStore = useTagStore()
+const customAttributeStore = useCustomAttributeStore()
 const userViews = ref([])
 const view = ref({})
 const openCreateViewForm = ref(false)
+const openCreateConversationDialog = ref(false)
+const { t } = useI18n()
 
 initWS()
 useIdleDetection()
@@ -127,7 +150,7 @@ onMounted(() => {
   initStores()
 })
 
-// initialize data stores
+// Initialize data stores
 const initStores = async () => {
   if (!userStore.userID) {
     await userStore.getCurrentUser()
@@ -141,7 +164,8 @@ const initStores = async () => {
     inboxStore.fetchInboxes(),
     slaStore.fetchSlas(),
     macroStore.loadMacros(),
-    tagStore.fetchTags()
+    tagStore.fetchTags(),
+    customAttributeStore.fetchCustomAttributes()
   ])
 }
 
@@ -155,8 +179,9 @@ const deleteView = async (view) => {
     await api.deleteView(view.id)
     emitter.emit(EMITTER_EVENTS.REFRESH_LIST, { model: 'view' })
     emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
-      title: 'Success',
-      description: 'View deleted successfully'
+      description: t('globals.messages.deletedSuccessfully', {
+        name: t('globals.terms.view')
+      })
     })
   } catch (err) {
     emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
@@ -173,7 +198,6 @@ const getUserViews = async () => {
     userViews.value = response.data.data
   } catch (err) {
     emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
-      title: 'Error',
       variant: 'destructive',
       description: handleHTTPError(err).message
     })

frontend/src/OuterApp.vue

@@ -1,7 +1,27 @@
 <template>
-    <RouterView />
+  <RouterView />
 </template>
 
 <script setup>
+import { onMounted } from 'vue'
 import { RouterView } from 'vue-router'
-</script>
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+import { useEmitter } from '@/composables/useEmitter'
+import { toast as sooner } from 'vue-sonner'
+
+const emitter = useEmitter()
+
+onMounted(() => {
+  initToaster()
+})
+
+const initToaster = () => {
+  emitter.on(EMITTER_EVENTS.SHOW_TOAST, (message) => {
+    if (message.variant === 'destructive') {
+      sooner.error(message.description)
+    } else {
+      sooner.success(message.description)
+    }
+  })
+}
+</script>

frontend/src/api/index.js

@@ -33,11 +33,26 @@ http.interceptors.request.use((request) => {
   return request
 })
 
+const getCustomAttributes = (appliesTo) => http.get('/api/v1/custom-attributes', {
+  params: { applies_to: appliesTo }
+})
+const createCustomAttribute = (data) =>
+  http.post('/api/v1/custom-attributes', data, {
+    headers: {
+      'Content-Type': 'application/json'
+    }
+  })
+const getCustomAttribute = (id) => http.get(`/api/v1/custom-attributes/${id}`)
+const updateCustomAttribute = (id, data) =>
+  http.put(`/api/v1/custom-attributes/${id}`, data, {
+    headers: {
+      'Content-Type': 'application/json'
+    }
+  })
+const deleteCustomAttribute = (id) => http.delete(`/api/v1/custom-attributes/${id}`)
 const searchConversations = (params) => http.get('/api/v1/conversations/search', { params })
 const searchMessages = (params) => http.get('/api/v1/messages/search', { params })
-const resetPassword = (data) => http.post('/api/v1/users/reset-password', data)
-const setPassword = (data) => http.post('/api/v1/users/set-password', data)
-const deleteUser = (id) => http.delete(`/api/v1/users/${id}`)
+const searchContacts = (params) => http.get('/api/v1/contacts/search', { params })
 const getEmailNotificationSettings = () => http.get('/api/v1/settings/notifications/email')
 const updateEmailNotificationSettings = (data) => http.put('/api/v1/settings/notifications/email', data)
 const getPriorities = () => http.get('/api/v1/priorities')
@@ -81,8 +96,16 @@ const deleteBusinessHours = (id) => http.delete(`/api/v1/business-hours/${id}`)
 
 const getAllSLAs = () => http.get('/api/v1/sla')
 const getSLA = (id) => http.get(`/api/v1/sla/${id}`)
-const createSLA = (data) => http.post('/api/v1/sla', data)
-const updateSLA = (id, data) => http.put(`/api/v1/sla/${id}`, data)
+const createSLA = (data) => http.post('/api/v1/sla', data, {
+  headers: {
+    'Content-Type': 'application/json'
+  }
+})
+const updateSLA = (id, data) => http.put(`/api/v1/sla/${id}`, data, {
+  headers: {
+    'Content-Type': 'application/json'
+  }
+})
 const deleteSLA = (id) => http.delete(`/api/v1/sla/${id}`)
 const createOIDC = (data) =>
   http.post('/api/v1/oidc', data, {
@@ -110,31 +133,31 @@ const updateSettings = (key, data) =>
 const getSettings = (key) => http.get(`/api/v1/settings/${key}`)
 const login = (data) => http.post(`/api/v1/login`, data)
 const getAutomationRules = (type) =>
-  http.get(`/api/v1/automation/rules`, {
+  http.get(`/api/v1/automations/rules`, {
     params: { type: type }
   })
-const toggleAutomationRule = (id) => http.put(`/api/v1/automation/rules/${id}/toggle`)
-const getAutomationRule = (id) => http.get(`/api/v1/automation/rules/${id}`)
+const toggleAutomationRule = (id) => http.put(`/api/v1/automations/rules/${id}/toggle`)
+const getAutomationRule = (id) => http.get(`/api/v1/automations/rules/${id}`)
 const updateAutomationRule = (id, data) =>
-  http.put(`/api/v1/automation/rules/${id}`, data, {
+  http.put(`/api/v1/automations/rules/${id}`, data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
 const createAutomationRule = (data) =>
-  http.post(`/api/v1/automation/rules`, data, {
+  http.post(`/api/v1/automations/rules`, data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
-const deleteAutomationRule = (id) => http.delete(`/api/v1/automation/rules/${id}`)
+const deleteAutomationRule = (id) => http.delete(`/api/v1/automations/rules/${id}`)
 const updateAutomationRuleWeights = (data) =>
-  http.put(`/api/v1/automation/rules/weights`, data, {
+  http.put(`/api/v1/automations/rules/weights`, data, {
     headers: {
       'Content-Type': 'application/json'
     }
   })
-const updateAutomationRulesExecutionMode = (data) => http.put(`/api/v1/automation/rules/execution-mode`, data)
+const updateAutomationRulesExecutionMode = (data) => http.put(`/api/v1/automations/rules/execution-mode`, data)
 const getRoles = () => http.get('/api/v1/roles')
 const getRole = (id) => http.get(`/api/v1/roles/${id}`)
 const createRole = (data) =>
@@ -150,30 +173,65 @@ const updateRole = (id, data) =>
     }
   })
 const deleteRole = (id) => http.delete(`/api/v1/roles/${id}`)
-const getUser = (id) => http.get(`/api/v1/users/${id}`)
+const getContacts = (params) => http.get('/api/v1/contacts', { params })
+const getContact = (id) => http.get(`/api/v1/contacts/${id}`)
+const updateContact = (id, data) => http.put(`/api/v1/contacts/${id}`, data, {
+  headers: {
+    'Content-Type': 'multipart/form-data'
+  }
+})
+const blockContact = (id, data) => http.put(`/api/v1/contacts/${id}/block`, data)
 const getTeam = (id) => http.get(`/api/v1/teams/${id}`)
 const getTeams = () => http.get('/api/v1/teams')
 const updateTeam = (id, data) => http.put(`/api/v1/teams/${id}`, data)
 const createTeam = (data) => http.post('/api/v1/teams', data)
 const getTeamsCompact = () => http.get('/api/v1/teams/compact')
 const deleteTeam = (id) => http.delete(`/api/v1/teams/${id}`)
-
-const getUsers = () => http.get('/api/v1/users')
-const getUsersCompact = () => http.get('/api/v1/users/compact')
+const updateUser = (id, data) =>
+  http.put(`/api/v1/agents/${id}`, data, {
+    headers: {
+      'Content-Type': 'application/json'
+    }
+  })
+const getUsers = () => http.get('/api/v1/agents')
+const getUsersCompact = () => http.get('/api/v1/agents/compact')
 const updateCurrentUser = (data) =>
-  http.put('/api/v1/users/me', data, {
+  http.put('/api/v1/agents/me', data, {
     headers: {
       'Content-Type': 'multipart/form-data'
     }
   })
-const deleteUserAvatar = () => http.delete('/api/v1/users/me/avatar')
-const getCurrentUser = () => http.get('/api/v1/users/me')
-const getCurrentUserTeams = () => http.get('/api/v1/users/me/teams')
-const updateCurrentUserAvailability = (data) => http.put('/api/v1/users/me/availability', data)
+const getUser = (id) => http.get(`/api/v1/agents/${id}`)
+const deleteUserAvatar = () => http.delete('/api/v1/agents/me/avatar')
+const getCurrentUser = () => http.get('/api/v1/agents/me')
+const getCurrentUserTeams = () => http.get('/api/v1/agents/me/teams')
+const updateCurrentUserAvailability = (data) => http.put('/api/v1/agents/me/availability', data)
+const resetPassword = (data) => http.post('/api/v1/agents/reset-password', data)
+const setPassword = (data) => http.post('/api/v1/agents/set-password', data)
+const deleteUser = (id) => http.delete(`/api/v1/agents/${id}`)
+const createUser = (data) =>
+  http.post('/api/v1/agents', data, {
+    headers: {
+      'Content-Type': 'application/json'
+    }
+  })
 const getTags = () => http.get('/api/v1/tags')
 const upsertTags = (uuid, data) => http.post(`/api/v1/conversations/${uuid}/tags`, data)
 const updateAssignee = (uuid, assignee_type, data) => http.put(`/api/v1/conversations/${uuid}/assignee/${assignee_type}`, data)
 const removeAssignee = (uuid, assignee_type) => http.put(`/api/v1/conversations/${uuid}/assignee/${assignee_type}/remove`)
+const updateContactCustomAttribute = (uuid, data) => http.put(`/api/v1/conversations/${uuid}/contacts/custom-attributes`, data,
+  {
+    headers: {
+      'Content-Type': 'application/json'
+    }
+  })
+const updateConversationCustomAttribute = (uuid, data) => http.put(`/api/v1/conversations/${uuid}/custom-attributes`, data,
+  {
+    headers: {
+      'Content-Type': 'application/json'
+    }
+  })
+const createConversation = (data) => http.post('/api/v1/conversations', data)
 const updateConversationStatus = (uuid, data) => http.put(`/api/v1/conversations/${uuid}/status`, data)
 const updateConversationPriority = (uuid, data) => http.put(`/api/v1/conversations/${uuid}/priority`, data)
 const updateAssigneeLastSeen = (uuid) => http.put(`/api/v1/conversations/${uuid}/last-seen`)
@@ -221,18 +279,6 @@ const uploadMedia = (data) =>
 const getOverviewCounts = () => http.get('/api/v1/reports/overview/counts')
 const getOverviewCharts = () => http.get('/api/v1/reports/overview/charts')
 const getLanguage = (lang) => http.get(`/api/v1/lang/${lang}`)
-const createUser = (data) =>
-  http.post('/api/v1/users', data, {
-    headers: {
-      'Content-Type': 'application/json'
-    }
-  })
-const updateUser = (id, data) =>
-  http.put(`/api/v1/users/${id}`, data, {
-    headers: {
-      'Content-Type': 'application/json'
-    }
-  })
 const createInbox = (data) =>
   http.post('/api/v1/inboxes', data, {
     headers: {
@@ -265,6 +311,11 @@ const updateView = (id, data) =>
 const deleteView = (id) => http.delete(`/api/v1/views/me/${id}`)
 const getAiPrompts = () => http.get('/api/v1/ai/prompts')
 const aiCompletion = (data) => http.post('/api/v1/ai/completion', data)
+const updateAIProvider = (data) => http.put('/api/v1/ai/provider', data)
+const getContactNotes = (id) => http.get(`/api/v1/contacts/${id}/notes`)
+const createContactNote = (id, data) => http.post(`/api/v1/contacts/${id}/notes`, data)
+const deleteContactNote = (id, noteId) => http.delete(`/api/v1/contacts/${id}/notes/${noteId}`)
+const getActivityLogs = (params) => http.get('/api/v1/activity-logs', { params })
 
 export default {
   login,
@@ -321,6 +372,8 @@ export default {
   updateConversationStatus,
   updateConversationPriority,
   upsertTags,
+  updateConversationCustomAttribute,
+  updateContactCustomAttribute,
   uploadMedia,
   updateAssigneeLastSeen,
   updateUser,
@@ -328,9 +381,11 @@ export default {
   updateAutomationRule,
   updateAutomationRuleWeights,
   updateAutomationRulesExecutionMode,
+  updateAIProvider,
   createAutomationRule,
   toggleAutomationRule,
   deleteAutomationRule,
+  createConversation,
   sendMessage,
   retryMessage,
   createUser,
@@ -375,5 +430,19 @@ export default {
   aiCompletion,
   searchConversations,
   searchMessages,
+  searchContacts,
   removeAssignee,
+  getContacts,
+  getContact,
+  updateContact,
+  blockContact,
+  getCustomAttributes,
+  createCustomAttribute,
+  updateCustomAttribute,
+  deleteCustomAttribute,
+  getCustomAttribute,
+  getContactNotes,
+  createContactNote,
+  deleteContactNote,
+  getActivityLogs
 }

frontend/src/assets/styles/main.scss

@@ -18,6 +18,49 @@
       overflow-x: auto;
     }
   }
+
+  .native-html {
+    p {
+      margin-bottom: 0.5rem;
+    }
+
+    ul {
+      list-style-type: disc;
+      margin-left: 1.5rem;
+      margin-top: 0.5rem;
+      margin-bottom: 0.5rem;
+    }
+
+    ol {
+      list-style-type: decimal;
+      margin-left: 1.5rem;
+      margin-top: 0.5rem;
+      margin-bottom: 0.5rem;
+    }
+
+    li {
+      padding-left: 0.25rem;
+    }
+
+    h1,
+    h2,
+    h3,
+    h4,
+    h5,
+    h6 {
+      font-size: 1.25rem;
+      font-weight: 700;
+    }
+
+    a {
+      color: #0066cc;
+      cursor: pointer;
+
+      &:hover {
+        color: #003d7a;
+      }
+    }
+  }
 }
 
 // Theme.
@@ -50,7 +93,7 @@
     --border: 240 5.9% 90%;
     --input: 240 5.9% 90%;
     --ring: 240 5.9% 10%;
-    --radius: 0.75rem;
+    --radius: 0.5rem;
   }
 
   .dark {
@@ -140,15 +183,7 @@
 }
 
 .message-bubble {
-  @apply flex
-  flex-col
-  px-4
-  pt-2
-  pb-3
-  min-w-[30%] max-w-[70%]
-  border
-  overflow-x-auto
-  rounded-xl;
+  @apply flex flex-col px-4 pt-2 pb-3 w-fit min-w-[30%] max-w-full border overflow-x-auto rounded-xl;
   box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
   table {
     width: 100% !important;
@@ -316,3 +351,10 @@ a[data-active='false']:hover {
 [data-radix-popper-content-wrapper] {
   z-index: 9999 !important;
 }
+
+// Components
+@layer components {
+  .link-style {
+    @apply text-blue-500 hover:underline;
+  }
+}

frontend/src/components/datatable/DataTable.vue

@@ -5,15 +5,22 @@
         <TableHeader>
           <TableRow v-for="headerGroup in table.getHeaderGroups()" :key="headerGroup.id">
             <TableHead v-for="header in headerGroup.headers" :key="header.id" class="font-semibold">
-              <FlexRender v-if="!header.isPlaceholder" :render="header.column.columnDef.header"
-                :props="header.getContext()" />
+              <FlexRender
+                v-if="!header.isPlaceholder"
+                :render="header.column.columnDef.header"
+                :props="header.getContext()"
+              />
             </TableHead>
           </TableRow>
         </TableHeader>
         <TableBody>
           <template v-if="table.getRowModel().rows?.length">
-            <TableRow v-for="row in table.getRowModel().rows" :key="row.id"
-              :data-state="row.getIsSelected() ? 'selected' : undefined" class="hover:bg-muted/50">
+            <TableRow
+              v-for="row in table.getRowModel().rows"
+              :key="row.id"
+              :data-state="row.getIsSelected() ? 'selected' : undefined"
+              class="hover:bg-muted/50"
+            >
               <TableCell v-for="cell in row.getVisibleCells()" :key="cell.id">
                 <FlexRender :render="cell.column.columnDef.cell" :props="cell.getContext()" />
               </TableCell>
@@ -32,9 +39,10 @@
   </div>
 </template>
 
-
 <script setup>
 import { FlexRender, getCoreRowModel, useVueTable } from '@tanstack/vue-table'
+import { useI18n } from 'vue-i18n'
+import { computed } from 'vue'
 
 import {
   Table,
@@ -45,20 +53,30 @@ import {
   TableRow
 } from '@/components/ui/table'
 
+const { t } = useI18n()
 const props = defineProps({
   columns: Array,
   data: Array,
   emptyText: {
     type: String,
-    default: 'No results.'
+    default: ''
   }
 })
 
+// Set the default value for emptyText if it's empty
+const emptyText = computed(
+  () =>
+    props.emptyText ||
+    t('globals.messages.noResults', {
+      name: t('globals.terms.result', 2).toLowerCase()
+    })
+)
+
 const table = useVueTable({
-  get data () {
+  get data() {
     return props.data
   },
-  get columns () {
+  get columns() {
     return props.columns
   },
   getCoreRowModel: getCoreRowModel()

frontend/src/components/filter/FilterBuilder.vue

@@ -0,0 +1,237 @@
+<template>
+  <div class="space-y-4">
+    <div class="w-[27rem]" v-if="modelValue.length === 0"></div>
+
+    <div
+      v-for="(modelFilter, index) in modelValue"
+      :key="index"
+      class="group flex items-center gap-3"
+    >
+      <div class="flex gap-2 w-full">
+        <!-- Field -->
+        <div class="flex-1">
+          <Select v-model="modelFilter.field">
+            <SelectTrigger class="bg-transparent hover:bg-slate-100 w-full">
+              <SelectValue :placeholder="t('form.field.selectField')" />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectGroup>
+                <SelectItem v-for="field in fields" :key="field.field" :value="field.field">
+                  {{ field.label }}
+                </SelectItem>
+              </SelectGroup>
+            </SelectContent>
+          </Select>
+        </div>
+
+        <!-- Operator -->
+        <div class="flex-1">
+          <Select v-model="modelFilter.operator" v-if="modelFilter.field">
+            <SelectTrigger class="bg-transparent hover:bg-slate-100 w-full">
+              <SelectValue :placeholder="t('form.field.selectOperator')" />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectGroup>
+                <SelectItem v-for="op in getFieldOperators(modelFilter)" :key="op" :value="op">
+                  {{ op }}
+                </SelectItem>
+              </SelectGroup>
+            </SelectContent>
+          </Select>
+        </div>
+
+        <!-- Value -->
+        <div class="flex-1">
+          <div v-if="modelFilter.field && modelFilter.operator">
+            <template v-if="modelFilter.operator !== 'set' && modelFilter.operator !== 'not set'">
+              <ComboBox
+                v-if="getFieldOptions(modelFilter).length > 0"
+                v-model="modelFilter.value"
+                :items="getFieldOptions(modelFilter)"
+                :placeholder="t('form.field.select')"
+              >
+                <template #item="{ item }">
+                  <div v-if="modelFilter.field === 'assigned_user_id'">
+                    <div class="flex items-center gap-1">
+                      <Avatar class="w-6 h-6">
+                        <AvatarImage :src="item.avatar_url || ''" :alt="item.label.slice(0, 2)" />
+                        <AvatarFallback>{{ item.label.slice(0, 2).toUpperCase() }} </AvatarFallback>
+                      </Avatar>
+                      <span>{{ item.label }}</span>
+                    </div>
+                  </div>
+                  <div v-else-if="modelFilter.field === 'assigned_team_id'">
+                    <div class="flex items-center gap-2 ml-2">
+                      <span>{{ item.emoji }}</span>
+                      <span>{{ item.label }}</span>
+                    </div>
+                  </div>
+                  <div v-else>
+                    {{ item.label }}
+                  </div>
+                </template>
+
+                <template #selected="{ selected }">
+                  <div v-if="!selected">{{ $t('form.field.selectValue') }}</div>
+                  <div v-if="modelFilter.field === 'assigned_user_id'">
+                    <div class="flex items-center gap-2">
+                      <div v-if="selected" class="flex items-center gap-1">
+                        <Avatar class="w-6 h-6">
+                          <AvatarImage
+                            :src="selected.avatar_url || ''"
+                            :alt="selected.label.slice(0, 2)"
+                          />
+                          <AvatarFallback>{{
+                            selected.label.slice(0, 2).toUpperCase()
+                          }}</AvatarFallback>
+                        </Avatar>
+                        <span>{{ selected.label }}</span>
+                      </div>
+                    </div>
+                  </div>
+                  <div v-else-if="modelFilter.field === 'assigned_team_id'">
+                    <div class="flex items-center gap-2">
+                      <span v-if="selected">
+                        {{ selected.emoji }}
+                        <span>{{ selected.label }}</span>
+                      </span>
+                    </div>
+                  </div>
+                  <div v-else-if="selected">
+                    {{ selected.label }}
+                  </div>
+                </template>
+              </ComboBox>
+              <Input
+                v-else
+                v-model="modelFilter.value"
+                class="bg-transparent hover:bg-slate-100"
+                :placeholder="t('form.field.value')"
+                type="text"
+              />
+            </template>
+          </div>
+        </div>
+      </div>
+
+      <button @click="removeFilter(index)" class="p-1 hover:bg-slate-100 rounded">
+        <X class="w-4 h-4 text-slate-500" />
+      </button>
+    </div>
+
+    <div class="flex items-center justify-between pt-3">
+      <Button variant="ghost" size="sm" @click="addFilter" class="text-slate-600">
+        <Plus class="w-3 h-3 mr-1" />
+        {{
+          $t('globals.messages.add', {
+            name: $t('globals.terms.filter')
+          })
+        }}
+      </Button>
+      <div class="flex gap-2" v-if="showButtons">
+        <Button variant="ghost" @click="clearFilters">{{ $t('globals.buttons.reset') }}</Button>
+        <Button @click="applyFilters">{{ $t('globals.buttons.apply') }}</Button>
+      </div>
+    </div>
+  </div>
+</template>
+
+<script setup>
+import { computed, onMounted, watch } from 'vue'
+import {
+  Select,
+  SelectContent,
+  SelectGroup,
+  SelectItem,
+  SelectTrigger,
+  SelectValue
+} from '@/components/ui/select'
+import { Plus, X } from 'lucide-vue-next'
+import { Button } from '@/components/ui/button'
+import { Input } from '@/components/ui/input'
+import { Avatar, AvatarImage, AvatarFallback } from '@/components/ui/avatar'
+import { useI18n } from 'vue-i18n'
+import ComboBox from '@/components/ui/combobox/ComboBox.vue'
+
+const props = defineProps({
+  fields: {
+    type: Array,
+    required: true
+  },
+  showButtons: {
+    type: Boolean,
+    default: true
+  }
+})
+const { t } = useI18n()
+const emit = defineEmits(['apply', 'clear'])
+const modelValue = defineModel('modelValue', { required: false, default: () => [] })
+
+const createFilter = () => ({ field: '', operator: '', value: '' })
+
+onMounted(() => {
+  if (modelValue.value.length === 0) {
+    modelValue.value = [createFilter()]
+  }
+})
+
+const getModel = (field) => {
+  const fieldConfig = props.fields.find((f) => f.field === field)
+  return fieldConfig?.model || ''
+}
+
+// Set model for each filter
+watch(
+  () => modelValue.value,
+  (filters) => {
+    filters.forEach((filter) => {
+      if (filter.field && !filter.model) {
+        filter.model = getModel(filter.field)
+      }
+    })
+  },
+  { deep: true }
+)
+
+// Reset operator and value when field changes for a filter at a given index
+watch(
+  () => modelValue.value.map((f) => f.field),
+  (newFields, oldFields) => {
+    newFields.forEach((field, index) => {
+      if (field !== oldFields[index]) {
+        modelValue.value[index].operator = ''
+        modelValue.value[index].value = ''
+      }
+    })
+  }
+)
+
+const addFilter = () => {
+  modelValue.value = [...modelValue.value, createFilter()]
+}
+const removeFilter = (index) => {
+  modelValue.value = modelValue.value.filter((_, i) => i !== index)
+}
+const applyFilters = () => {
+  modelValue.value = validFilters.value
+  emit('apply', modelValue.value)
+}
+const clearFilters = () => {
+  modelValue.value = []
+  emit('clear')
+}
+
+const validFilters = computed(() => {
+  return modelValue.value.filter((filter) => filter.field && filter.operator && filter.value)
+})
+
+const getFieldOptions = (fieldValue) => {
+  const field = props.fields.find((f) => f.field === fieldValue.field)
+  return field?.options || []
+}
+
+const getFieldOperators = (modelFilter) => {
+  const field = props.fields.find((f) => f.field === modelFilter.field)
+  return field?.operators || []
+}
+</script>

frontend/src/components/sidebar/Sidebar.vue

@@ -1,5 +1,10 @@
 <script setup>
-import { adminNavItems, reportsNavItems, accountNavItems } from '@/constants/navigation'
+import {
+  adminNavItems,
+  reportsNavItems,
+  accountNavItems,
+  contactNavItems
+} from '@/constants/navigation'
 import { RouterLink, useRoute } from 'vue-router'
 import { Collapsible, CollapsibleContent, CollapsibleTrigger } from '@/components/ui/collapsible'
 import {
@@ -18,14 +23,15 @@ import {
   SidebarProvider,
   SidebarRail
 } from '@/components/ui/sidebar'
+import { useAppSettingsStore } from '@/stores/appSettings'
 import {
   ChevronRight,
   EllipsisVertical,
-  Plus,
-  CircleUserRound,
+  User,
   UserSearch,
   UsersRound,
-  Search
+  Search,
+  Plus
 } from 'lucide-vue-next'
 import {
   DropdownMenu,
@@ -36,6 +42,7 @@ import {
 import { filterNavItems } from '@/utils/nav-permissions'
 import { useStorage } from '@vueuse/core'
 import { computed } from 'vue'
+import { useI18n } from 'vue-i18n'
 import { useUserStore } from '@/stores/user'
 
 defineProps({
@@ -43,8 +50,10 @@ defineProps({
   userViews: { type: Array, default: () => [] }
 })
 const userStore = useUserStore()
+const settingsStore = useAppSettingsStore()
 const route = useRoute()
-const emit = defineEmits(['createView', 'editView', 'deleteView'])
+const { t } = useI18n()
+const emit = defineEmits(['createView', 'editView', 'deleteView', 'createConversation'])
 
 const openCreateViewDialog = () => {
   emit('createView')
@@ -60,6 +69,7 @@ const deleteView = (view) => {
 
 const filteredAdminNavItems = computed(() => filterNavItems(adminNavItems, userStore.can))
 const filteredReportsNavItems = computed(() => filterNavItems(reportsNavItems, userStore.can))
+const filteredContactsNavItems = computed(() => filterNavItems(contactNavItems, userStore.can))
 
 const isActiveParent = (parentHref) => {
   return route.path.startsWith(parentHref)
@@ -70,6 +80,8 @@ const isInboxRoute = (path) => {
 }
 
 const sidebarOpen = useStorage('mainSidebarOpen', true)
+const teamInboxOpen = useStorage('teamInboxOpen', true)
+const viewInboxOpen = useStorage('viewInboxOpen', true)
 </script>
 
 <template>
@@ -78,6 +90,42 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
     :default-open="sidebarOpen"
     v-on:update:open="sidebarOpen = $event"
   >
+    <!-- Contacts sidebar -->
+    <template
+      v-if="route.matched.some((record) => record.name && record.name.startsWith('contact'))"
+    >
+      <Sidebar collapsible="offcanvas" class="border-r ml-12">
+        <SidebarHeader>
+          <SidebarMenu>
+            <SidebarMenuItem>
+              <SidebarMenuButton :isActive="isActiveParent('/contacts')" asChild>
+                <div>
+                  <span class="font-semibold text-xl">
+                    {{ t('globals.terms.contact', 2) }}
+                  </span>
+                </div>
+              </SidebarMenuButton>
+            </SidebarMenuItem>
+          </SidebarMenu>
+        </SidebarHeader>
+        <SidebarSeparator />
+        <SidebarContent>
+          <SidebarGroup>
+            <SidebarMenu>
+              <SidebarMenuItem v-for="item in filteredContactsNavItems" :key="item.titleKey">
+                <SidebarMenuButton :isActive="isActiveParent(item.href)" asChild>
+                  <router-link :to="item.href">
+                    <span>{{ t(item.titleKey) }}</span>
+                  </router-link>
+                </SidebarMenuButton>
+              </SidebarMenuItem>
+            </SidebarMenu>
+          </SidebarGroup>
+        </SidebarContent>
+        <SidebarRail />
+      </Sidebar>
+    </template>
+
     <!-- Reports sidebar -->
     <template
       v-if="
@@ -91,7 +139,9 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
             <SidebarMenuItem>
               <SidebarMenuButton :isActive="isActiveParent('/reports/overview')" asChild>
                 <div>
-                  <span class="font-semibold text-xl">Reports</span>
+                  <span class="font-semibold text-xl">
+                    {{ t('navigation.reports') }}
+                  </span>
                 </div>
               </SidebarMenuButton>
             </SidebarMenuItem>
@@ -101,10 +151,10 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
         <SidebarContent>
           <SidebarGroup>
             <SidebarMenu>
-              <SidebarMenuItem v-for="item in filteredReportsNavItems" :key="item.title">
+              <SidebarMenuItem v-for="item in filteredReportsNavItems" :key="item.titleKey">
                 <SidebarMenuButton :isActive="isActiveParent(item.href)" asChild>
                   <router-link :to="item.href">
-                    <span>{{ item.title }}</span>
+                    <span>{{ t(item.titleKey) }}</span>
                   </router-link>
                 </SidebarMenuButton>
               </SidebarMenuItem>
@@ -122,8 +172,14 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
           <SidebarMenu>
             <SidebarMenuItem>
               <SidebarMenuButton :isActive="isActiveParent('/admin')" asChild>
-                <div>
-                  <span class="font-semibold text-xl">Admin</span>
+                <div class="flex items-center justify-between w-full">
+                  <span class="font-semibold text-xl">
+                    {{ t('navigation.admin') }}
+                  </span>
+                </div>
+                <!-- App version -->
+                <div class="text-xs text-muted-foreground ml-2">
+                  ({{ settingsStore.settings['app.version'] }})
                 </div>
               </SidebarMenuButton>
             </SidebarMenuItem>
@@ -133,14 +189,14 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
         <SidebarContent>
           <SidebarGroup>
             <SidebarMenu>
-              <SidebarMenuItem v-for="item in filteredAdminNavItems" :key="item.title">
+              <SidebarMenuItem v-for="item in filteredAdminNavItems" :key="item.titleKey">
                 <SidebarMenuButton
                   v-if="!item.children"
                   :isActive="isActiveParent(item.href)"
                   asChild
                 >
                   <router-link :to="item.href">
-                    <span>{{ item.title }}</span>
+                    <span>{{ t(item.titleKey) }}</span>
                   </router-link>
                 </SidebarMenuButton>
 
@@ -151,7 +207,7 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
                 >
                   <CollapsibleTrigger as-child>
                     <SidebarMenuButton :isActive="isActiveParent(item.href)">
-                      <span>{{ item.title }}</span>
+                      <span>{{ t(item.titleKey) }}</span>
                       <ChevronRight
                         class="ml-auto transition-transform duration-200 group-data-[state=open]/collapsible:rotate-90"
                       />
@@ -159,10 +215,10 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
                   </CollapsibleTrigger>
                   <CollapsibleContent>
                     <SidebarMenuSub>
-                      <SidebarMenuSubItem v-for="child in item.children" :key="child.title">
+                      <SidebarMenuSubItem v-for="child in item.children" :key="child.titleKey">
                         <SidebarMenuButton size="sm" :isActive="isActiveParent(child.href)" asChild>
                           <router-link :to="child.href">
-                            <span>{{ child.title }}</span>
+                            <span>{{ t(child.titleKey) }}</span>
                           </router-link>
                         </SidebarMenuButton>
                       </SidebarMenuSubItem>
@@ -185,7 +241,9 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
             <SidebarMenuItem>
               <SidebarMenuButton :isActive="isActiveParent('/account/profile')" asChild>
                 <div>
-                  <span class="font-semibold text-xl">Account</span>
+                  <span class="font-semibold text-xl">
+                    {{ t('navigation.account') }}
+                  </span>
                 </div>
               </SidebarMenuButton>
             </SidebarMenuItem>
@@ -195,10 +253,10 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
         <SidebarContent>
           <SidebarGroup>
             <SidebarMenu>
-              <SidebarMenuItem v-for="item in accountNavItems" :key="item.title">
+              <SidebarMenuItem v-for="item in accountNavItems" :key="item.titleKey">
                 <SidebarMenuButton :isActive="isActiveParent(item.href)" asChild>
                   <router-link :to="item.href">
-                    <span>{{ item.title }}</span>
+                    <span>{{ t(item.titleKey) }}</span>
                   </router-link>
                 </SidebarMenuButton>
                 <SidebarMenuAction>
@@ -220,17 +278,19 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
             <SidebarMenuItem>
               <SidebarMenuButton asChild>
                 <div class="flex items-center justify-between w-full">
-                  <div class="font-semibold text-xl">Inbox</div>
+                  <div class="font-semibold text-xl">
+                    <span>{{ t('navigation.inbox') }}</span>
+                  </div>
                   <div class="ml-auto">
-                    <router-link :to="{ name: 'search' }">
-                      <div class="flex items-center bg-accent p-2 rounded-full">
-                        <Search
-                          class="transition-transform duration-200 hover:scale-110 cursor-pointer"
-                          size="15"
-                          stroke-width="2.5"
-                        />
-                      </div>
-                    </router-link>
+                    <div class="flex items-center space-x-2">
+                      <router-link :to="{ name: 'search' }">
+                        <button
+                          class="flex items-center bg-accent p-2 rounded-full hover:scale-110 transition-transform duration-100"
+                        >
+                          <Search size="15" stroke-width="2.5" />
+                        </button>
+                      </router-link>
+                    </div>
                   </div>
                 </div>
               </SidebarMenuButton>
@@ -241,11 +301,25 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
         <SidebarContent>
           <SidebarGroup>
             <SidebarMenu>
+              <SidebarMenuItem>
+                <SidebarMenuButton asChild>
+                  <a href="#" @click="emit('createConversation')">
+                    <Plus />
+                    <span
+                      >{{
+                        t('globals.messages.new', {
+                          name: t('globals.terms.conversation').toLowerCase()
+                        })
+                      }}
+                    </span>
+                  </a>
+                </SidebarMenuButton>
+              </SidebarMenuItem>
               <SidebarMenuItem>
                 <SidebarMenuButton asChild :isActive="isActiveParent('/inboxes/assigned')">
                   <router-link :to="{ name: 'inbox', params: { type: 'assigned' } }">
-                    <CircleUserRound />
-                    <span>My inbox</span>
+                    <User />
+                    <span>{{ t('navigation.myInbox') }}</span>
                   </router-link>
                 </SidebarMenuButton>
               </SidebarMenuItem>
@@ -254,7 +328,9 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
                 <SidebarMenuButton asChild :isActive="isActiveParent('/inboxes/unassigned')">
                   <router-link :to="{ name: 'inbox', params: { type: 'unassigned' } }">
                     <UserSearch />
-                    <span>Unassigned</span>
+                    <span>
+                      {{ t('navigation.unassigned') }}
+                    </span>
                   </router-link>
                 </SidebarMenuButton>
               </SidebarMenuItem>
@@ -263,19 +339,28 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
                 <SidebarMenuButton asChild :isActive="isActiveParent('/inboxes/all')">
                   <router-link :to="{ name: 'inbox', params: { type: 'all' } }">
                     <UsersRound />
-                    <span>All</span>
+                    <span>
+                      {{ t('navigation.all') }}
+                    </span>
                   </router-link>
                 </SidebarMenuButton>
               </SidebarMenuItem>
 
               <!-- Team Inboxes -->
-              <Collapsible defaultOpen class="group/collapsible" v-if="userTeams.length">
+              <Collapsible
+                defaultOpen
+                class="group/collapsible"
+                v-if="userTeams.length"
+                v-model:open="teamInboxOpen"
+              >
                 <SidebarMenuItem>
                   <CollapsibleTrigger as-child>
                     <SidebarMenuButton asChild>
                       <router-link to="#">
                         <!-- <Users /> -->
-                        <span>Team inboxes</span>
+                        <span>
+                          {{ t('navigation.teamInboxes') }}
+                        </span>
                         <ChevronRight
                           class="ml-auto transition-transform duration-200 group-data-[state=open]/collapsible:rotate-90"
                         />
@@ -301,31 +386,30 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
               </Collapsible>
 
               <!-- Views -->
-              <Collapsible class="group/collapsible" defaultOpen>
+              <Collapsible class="group/collapsible" defaultOpen v-model:open="viewInboxOpen">
                 <SidebarMenuItem>
                   <CollapsibleTrigger as-child>
                     <SidebarMenuButton asChild>
-                      <router-link to="#">
+                      <router-link to="#" class="group/item">
                         <!-- <SlidersHorizontal /> -->
-                        <span>Views</span>
+                        <span>
+                          {{ t('navigation.views') }}
+                        </span>
                         <div>
                           <Plus
                             size="18"
                             @click.stop="openCreateViewDialog"
-                            class="rounded-lg cursor-pointer opacity-0 transition-all duration-200 group-hover:opacity-100 hover:bg-gray-200 hover:shadow-sm text-gray-600 hover:text-gray-800 transform hover:scale-105 active:scale-100 p-1"
+                            class="rounded-lg cursor-pointer opacity-0 transition-all duration-200 group-hover/item:opacity-100 hover:bg-gray-200 hover:shadow-sm text-gray-600 hover:text-gray-800 transform hover:scale-105 active:scale-100 p-1"
                           />
                         </div>
+                        <ChevronRight
+                          class="ml-auto transition-transform duration-200 group-data-[state=open]/collapsible:rotate-90"
+                          v-if="userViews.length"
+                        />
                       </router-link>
                     </SidebarMenuButton>
                   </CollapsibleTrigger>
 
-                  <SidebarMenuAction>
-                    <ChevronRight
-                      class="transition-transform duration-200 group-data-[state=open]/collapsible:rotate-90"
-                      v-if="userViews.length"
-                    />
-                  </SidebarMenuAction>
-
                   <CollapsibleContent>
                     <SidebarMenuSub v-for="view in userViews" :key="view.id">
                       <SidebarMenuSubItem>
@@ -335,25 +419,24 @@ const sidebarOpen = useStorage('mainSidebarOpen', true)
                           asChild
                         >
                           <router-link :to="{ name: 'view-inbox', params: { viewID: view.id } }">
-                            <span class="break-all w-24">{{ view.name }}</span>
+                            <span class="break-words w-32 truncate">{{ view.name }}</span>
+                            <SidebarMenuAction :showOnHover="true" class="mr-3">
+                              <DropdownMenu>
+                                <DropdownMenuTrigger asChild>
+                                  <EllipsisVertical />
+                                </DropdownMenuTrigger>
+                                <DropdownMenuContent>
+                                  <DropdownMenuItem @click="() => editView(view)">
+                                    <span>{{ t('globals.buttons.edit') }}</span>
+                                  </DropdownMenuItem>
+                                  <DropdownMenuItem @click="() => deleteView(view)">
+                                    <span>{{ t('globals.buttons.delete') }}</span>
+                                  </DropdownMenuItem>
+                                </DropdownMenuContent>
+                              </DropdownMenu>
+                            </SidebarMenuAction>
                           </router-link>
                         </SidebarMenuButton>
-
-                        <SidebarMenuAction>
-                          <DropdownMenu>
-                            <DropdownMenuTrigger asChild>
-                              <EllipsisVertical />
-                            </DropdownMenuTrigger>
-                            <DropdownMenuContent>
-                              <DropdownMenuItem @click="() => editView(view)">
-                                <span>Edit</span>
-                              </DropdownMenuItem>
-                              <DropdownMenuItem @click="() => deleteView(view)">
-                                <span>Delete</span>
-                              </DropdownMenuItem>
-                            </DropdownMenuContent>
-                          </DropdownMenu>
-                        </SidebarMenuAction>
                       </SidebarMenuSubItem>
                     </SidebarMenuSub>
                   </CollapsibleContent>

frontend/src/components/sidebar/SidebarNavUser.vue

@@ -6,7 +6,7 @@
         class="data-[state=open]:bg-sidebar-accent data-[state=open]:text-sidebar-accent-foreground p-0"
       >
         <Avatar class="h-8 w-8 rounded-lg relative overflow-visible">
-          <AvatarImage :src="userStore.avatar" alt="Abhinav" />
+          <AvatarImage :src="userStore.avatar" alt="" class="rounded-lg" />
           <AvatarFallback class="rounded-lg">
             {{ userStore.getInitials }}
           </AvatarFallback>
@@ -14,7 +14,10 @@
             class="absolute bottom-0 right-0 h-2.5 w-2.5 rounded-full border border-background"
             :class="{
               'bg-green-500': userStore.user.availability_status === 'online',
-              'bg-amber-500': userStore.user.availability_status === 'away' || userStore.user.availability_status === 'away_manual',
+              'bg-amber-500':
+                userStore.user.availability_status === 'away' ||
+                userStore.user.availability_status === 'away_manual' ||
+                userStore.user.availability_status === 'away_and_reassigning',
               'bg-gray-400': userStore.user.availability_status === 'offline'
             }"
           ></div>
@@ -34,7 +37,7 @@
       <DropdownMenuLabel class="p-0 font-normal space-y-1">
         <div class="flex items-center gap-2 px-1 py-1.5 text-left text-sm">
           <Avatar class="h-8 w-8 rounded-lg">
-            <AvatarImage :src="userStore.avatar" alt="Abhinav" />
+            <AvatarImage :src="userStore.avatar" alt="U" />
             <AvatarFallback class="rounded-lg">
               {{ userStore.getInitials }}
             </AvatarFallback>
@@ -44,33 +47,55 @@
             <span class="truncate text-xs">{{ userStore.email }}</span>
           </div>
         </div>
-        <div class="flex items-center gap-2 px-1 py-1.5 text-left text-sm justify-between">
-          <span class="text-muted-foreground">Away</span>
-          <Switch
-            :checked="userStore.user.availability_status === 'away' || userStore.user.availability_status === 'away_manual'"
-            @update:checked="(val) => userStore.updateUserAvailability(val ? 'away' : 'online')"
-          />
+        <div class="space-y-2">
+          <!-- Away switch is checked with 'away_manual' or 'away_and_reassigning' -->
+          <div class="flex items-center gap-2 px-1 text-left text-sm justify-between">
+            <span class="text-muted-foreground">{{ t('navigation.away') }}</span>
+            <Switch
+              :checked="
+                ['away_manual', 'away_and_reassigning'].includes(userStore.user.availability_status)
+              "
+              @update:checked="
+                (val) => {
+                  const newStatus = val ? 'away_manual' : 'online'
+                  userStore.updateUserAvailability(newStatus)
+                }
+              "
+            />
+          </div>
+          <!-- Reassign Replies Switch is checked with 'away_and_reassigning' -->
+          <div class="flex items-center gap-2 px-1 text-left text-sm justify-between">
+            <span class="text-muted-foreground">{{ t('navigation.reassignReplies') }}</span>
+            <Switch
+              :checked="userStore.user.availability_status === 'away_and_reassigning'"
+              @update:checked="
+                (val) => {
+                  const newStatus = val ? 'away_and_reassigning' : 'away_manual'
+                  userStore.updateUserAvailability(newStatus)
+                }
+              "
+            />
+          </div>
         </div>
       </DropdownMenuLabel>
       <DropdownMenuSeparator />
       <DropdownMenuGroup>
-        <DropdownMenuItem>
-          <router-link to="/account" class="flex items-center">
-            <CircleUserRound size="18" class="mr-2" />
-            Account
-          </router-link>
+        <DropdownMenuItem @click.prevent="router.push({ name: 'account' })">
+          <CircleUserRound size="18" class="mr-2" />
+          {{ t('navigation.account') }}
         </DropdownMenuItem>
       </DropdownMenuGroup>
       <DropdownMenuSeparator />
       <DropdownMenuItem @click="logout">
         <LogOut size="18" class="mr-2" />
-        Log out
+        {{ t('navigation.logout') }}
       </DropdownMenuItem>
     </DropdownMenuContent>
   </DropdownMenu>
 </template>
 
 <script setup>
+import { useI18n } from 'vue-i18n'
 import {
   DropdownMenu,
   DropdownMenuContent,
@@ -85,7 +110,11 @@ import { Avatar, AvatarFallback, AvatarImage } from '@/components/ui/avatar'
 import { Switch } from '@/components/ui/switch'
 import { ChevronsUpDown, CircleUserRound, LogOut } from 'lucide-vue-next'
 import { useUserStore } from '@/stores/user'
+import { useRouter } from 'vue-router'
+
 const userStore = useUserStore()
+const router = useRouter()
+const { t } = useI18n()
 
 const logout = () => {
   window.location.href = '/logout'

frontend/src/components/table/SimpleTable.vue

@@ -1,53 +1,84 @@
 <template>
-    <table class="min-w-full divide-y divide-gray-200">
-        <thead class="bg-gray-50">
-            <tr>
-                <th v-for="(header, index) in headers" :key="index" scope="col" class="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">
-                    {{ header }}
-                </th>
-                <th scope="col" class="relative px-6 py-3"></th>
-            </tr>
-        </thead>
-        <tbody class="bg-white divide-y divide-gray-200">
-            <tr v-for="(item, index) in data" :key="index">
-                <td v-for="key in keys" :key="key" class="px-6 py-4 whitespace-nowrap text-sm font-medium text-gray-900">
-                    {{ item[key] }}
-                </td>
-                <td class="px-6 py-4 whitespace-nowrap text-sm text-gray-500">
-                    <Button size="xs" variant="ghost" @click.prevent="deleteItem(item)">
-                        <Trash2 class="h-4 w-4" />
-                    </Button>
-                </td>
-            </tr>
-        </tbody>
-    </table>
+  <table class="min-w-full table-fixed divide-y divide-gray-200">
+    <thead class="bg-gray-50">
+      <tr>
+        <th
+          v-for="(header, index) in headers"
+          :key="index"
+          scope="col"
+          class="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider"
+        >
+          {{ header }}
+        </th>
+        <th scope="col" class="relative px-6 py-3"></th>
+      </tr>
+    </thead>
+    <tbody class="bg-white divide-y divide-gray-200">
+      <template v-if="data.length === 0">
+        <tr>
+          <td :colspan="headers.length + 1" class="px-6 py-12 text-center">
+            <div class="flex flex-col items-center space-y-4">
+              <span class="text-md text-gray-500">
+                {{
+                  $t('globals.messages.noResults', {
+                    name: $t('globals.terms.result', 2).toLowerCase()
+                  })
+                }}
+              </span>
+            </div>
+          </td>
+        </tr>
+      </template>
+      <template v-else>
+        <tr v-for="(item, index) in data" :key="index">
+          <td
+            v-for="key in keys"
+            :key="key"
+            class="px-6 py-4 text-sm font-medium text-gray-900 whitespace-normal break-words"
+          >
+            {{ item[key] }}
+          </td>
+          <td class="px-6 py-4 text-sm text-gray-500" v-if="showDelete">
+            <Button size="xs" variant="ghost" @click.prevent="deleteItem(item)">
+              <Trash2 class="h-4 w-4" />
+            </Button>
+          </td>
+        </tr>
+      </template>
+    </tbody>
+  </table>
 </template>
 
 <script setup>
-import { Trash2 } from 'lucide-vue-next';
-import { defineProps, defineEmits } from 'vue';
+import { Trash2 } from 'lucide-vue-next'
+import { defineProps, defineEmits } from 'vue'
+import { Button } from '@/components/ui/button'
 
 defineProps({
-    headers: {
-        type: Array,
-        required: true,
-        default: () => []
-    },
-    keys: {
-        type: Array,
-        required: true,
-        default: () => []
-    },
-    data: {
-        type: Array,
-        required: true,
-        default: () => []
-    }
-});
+  headers: {
+    type: Array,
+    required: true,
+    default: () => []
+  },
+  keys: {
+    type: Array,
+    required: true,
+    default: () => []
+  },
+  data: {
+    type: Array,
+    required: true,
+    default: () => []
+  },
+  showDelete: {
+    type: Boolean,
+    default: true
+  }
+})
 
-const emit = defineEmits(['deleteItem']);
+const emit = defineEmits(['deleteItem'])
 
 function deleteItem(item) {
-    emit('deleteItem', item);
+  emit('deleteItem', item)
 }
-</script>
+</script>

frontend/src/components/ui/avatar/AvatarImage.vue

@@ -2,7 +2,7 @@
 import { AvatarImage } from 'radix-vue'
 
 const props = defineProps({
-  src: { type: String, required: true },
+  src: { type: String, required: false, default: '' },
   asChild: { type: Boolean, required: false },
   as: { type: null, required: false }
 })

frontend/src/components/ui/avatar/AvatarUpload.vue

@@ -0,0 +1,59 @@
+<template>
+  <div class="relative group w-28 h-28 cursor-pointer" @click="triggerFileInput">
+    <Avatar class="size-28">
+      <AvatarImage :src="src || ''" />
+      <AvatarFallback>{{ initials }}</AvatarFallback>
+    </Avatar>
+
+    <!-- Hover Overlay -->
+    <div
+      class="absolute inset-0 bg-black bg-opacity-50 flex items-center justify-center opacity-0 group-hover:opacity-100 transition-opacity cursor-pointer rounded-full"
+    >
+      <span class="text-white font-semibold">{{ label }}</span>
+    </div>
+
+    <!-- Delete Icon -->
+    <X
+      class="absolute top-1 right-1 bg-white rounded-full p-1 shadow-md z-10 opacity-0 group-hover:opacity-100 transition-opacity"
+      size="20"
+      @click.stop="emit('remove')"
+      v-if="src"
+    />
+
+    <!-- File Input -->
+    <input
+      ref="fileInput"
+      type="file"
+      class="hidden"
+      accept="image/png,image/jpeg,image/jpg"
+      @change="handleChange"
+    />
+  </div>
+</template>
+
+<script setup>
+import { ref } from 'vue'
+import { Avatar, AvatarImage, AvatarFallback } from '@/components/ui/avatar'
+import { X } from 'lucide-vue-next'
+
+defineProps({
+  src: String,
+  initials: String,
+  label: {
+    type: String,
+    default: 'Upload'
+  }
+})
+
+const emit = defineEmits(['upload', 'remove'])
+const fileInput = ref(null)
+
+function triggerFileInput() {
+  fileInput.value?.click()
+}
+
+function handleChange(e) {
+  const file = e.target.files[0]
+  if (file) emit('upload', file)
+}
+</script>

frontend/src/components/ui/avatar/index.js

@@ -3,6 +3,7 @@ import { cva } from 'class-variance-authority'
 export { default as Avatar } from './Avatar.vue'
 export { default as AvatarImage } from './AvatarImage.vue'
 export { default as AvatarFallback } from './AvatarFallback.vue'
+export { default as AvatarUpload } from './AvatarUpload.vue'
 
 export const avatarVariant = cva(
   'inline-flex items-center justify-center font-normal text-foreground select-none shrink-0 bg-secondary overflow-hidden',

frontend/src/components/ui/combobox/ComboBox.vue

@@ -5,7 +5,7 @@
         variant="outline"
         role="combobox"
         :aria-expanded="open"
-        class="w-full justify-between"
+        :class="['w-full justify-between', buttonClass]"
       >
         <slot name="selected" :selected="selectedItem">{{ selectedLabel }}</slot>
         <CaretSortIcon class="ml-2 h-4 w-4 shrink-0 opacity-50" />
@@ -58,7 +58,11 @@ const props = defineProps({
     required: true
   },
   placeholder: String,
-  defaultLabel: String
+  defaultLabel: String,
+  buttonClass: {
+    type: String,
+    default: ''
+  }
 })
 
 const emit = defineEmits(['select'])

frontend/src/components/ui/pagination/PaginationEllipsis.vue

@@ -0,0 +1,29 @@
+<script setup>
+import { cn } from '@/lib/utils';
+import { DotsHorizontalIcon } from '@radix-icons/vue';
+import { PaginationEllipsis } from 'reka-ui';
+import { computed } from 'vue';
+
+const props = defineProps({
+  asChild: { type: Boolean, required: false },
+  as: { type: null, required: false },
+  class: { type: null, required: false },
+});
+
+const delegatedProps = computed(() => {
+  const { class: _, ...delegated } = props;
+
+  return delegated;
+});
+</script>
+
+<template>
+  <PaginationEllipsis
+    v-bind="delegatedProps"
+    :class="cn('w-9 h-9 flex items-center justify-center', props.class)"
+  >
+    <slot>
+      <DotsHorizontalIcon />
+    </slot>
+  </PaginationEllipsis>
+</template>

frontend/src/components/ui/pagination/PaginationFirst.vue

@@ -0,0 +1,29 @@
+<script setup>
+import { cn } from '@/lib/utils';
+import { Button } from '@/components/ui/button';
+import { ChevronsLeft } from 'lucide-vue-next';
+import { PaginationFirst } from 'reka-ui';
+import { computed } from 'vue';
+
+const props = defineProps({
+  asChild: { type: Boolean, required: false, default: true },
+  as: { type: null, required: false },
+  class: { type: null, required: false },
+});
+
+const delegatedProps = computed(() => {
+  const { class: _, ...delegated } = props;
+
+  return delegated;
+});
+</script>
+
+<template>
+  <PaginationFirst v-bind="delegatedProps">
+    <Button :class="cn('w-9 h-9 p-0', props.class)" variant="outline">
+      <slot>
+        <ChevronsLeft />
+      </slot>
+    </Button>
+  </PaginationFirst>
+</template>

frontend/src/components/ui/pagination/PaginationLast.vue

@@ -0,0 +1,29 @@
+<script setup>
+import { cn } from '@/lib/utils';
+import { Button } from '@/components/ui/button';
+import { ChevronsRight } from 'lucide-vue-next';
+import { PaginationLast } from 'reka-ui';
+import { computed } from 'vue';
+
+const props = defineProps({
+  asChild: { type: Boolean, required: false, default: true },
+  as: { type: null, required: false },
+  class: { type: null, required: false },
+});
+
+const delegatedProps = computed(() => {
+  const { class: _, ...delegated } = props;
+
+  return delegated;
+});
+</script>
+
+<template>
+  <PaginationLast v-bind="delegatedProps">
+    <Button :class="cn('w-9 h-9 p-0', props.class)" variant="outline">
+      <slot>
+        <ChevronsRight />
+      </slot>
+    </Button>
+  </PaginationLast>
+</template>

frontend/src/components/ui/pagination/PaginationNext.vue

@@ -0,0 +1,29 @@
+<script setup>
+import { cn } from '@/lib/utils';
+import { Button } from '@/components/ui/button';
+import { ChevronRightIcon } from '@radix-icons/vue';
+import { PaginationNext } from 'reka-ui';
+import { computed } from 'vue';
+
+const props = defineProps({
+  asChild: { type: Boolean, required: false, default: true },
+  as: { type: null, required: false },
+  class: { type: null, required: false },
+});
+
+const delegatedProps = computed(() => {
+  const { class: _, ...delegated } = props;
+
+  return delegated;
+});
+</script>
+
+<template>
+  <PaginationNext v-bind="delegatedProps">
+    <Button :class="cn('w-9 h-9 p-0', props.class)" variant="outline">
+      <slot>
+        <ChevronRightIcon />
+      </slot>
+    </Button>
+  </PaginationNext>
+</template>

frontend/src/components/ui/pagination/PaginationPrev.vue

@@ -0,0 +1,29 @@
+<script setup>
+import { cn } from '@/lib/utils';
+import { Button } from '@/components/ui/button';
+import { ChevronLeftIcon } from '@radix-icons/vue';
+import { PaginationPrev } from 'reka-ui';
+import { computed } from 'vue';
+
+const props = defineProps({
+  asChild: { type: Boolean, required: false, default: true },
+  as: { type: null, required: false },
+  class: { type: null, required: false },
+});
+
+const delegatedProps = computed(() => {
+  const { class: _, ...delegated } = props;
+
+  return delegated;
+});
+</script>
+
+<template>
+  <PaginationPrev v-bind="delegatedProps">
+    <Button :class="cn('w-9 h-9 p-0', props.class)" variant="outline">
+      <slot>
+        <ChevronLeftIcon />
+      </slot>
+    </Button>
+  </PaginationPrev>
+</template>

frontend/src/components/ui/pagination/index.js

@@ -0,0 +1,10 @@
+export { default as PaginationEllipsis } from './PaginationEllipsis.vue';
+export { default as PaginationFirst } from './PaginationFirst.vue';
+export { default as PaginationLast } from './PaginationLast.vue';
+export { default as PaginationNext } from './PaginationNext.vue';
+export { default as PaginationPrev } from './PaginationPrev.vue';
+export {
+  PaginationRoot as Pagination,
+  PaginationList,
+  PaginationListItem,
+} from 'reka-ui';

frontend/src/components/ui/radio-group/RadioGroup.vue

@@ -4,8 +4,8 @@ import { RadioGroupRoot, useForwardPropsEmits } from 'radix-vue'
 import { cn } from '@/lib/utils'
 
 const props = defineProps({
-  modelValue: { type: String, required: false },
-  defaultValue: { type: String, required: false },
+  modelValue: { type: [String, Boolean], required: false },
+  defaultValue: { type: [String, Boolean], required: false },
   disabled: { type: Boolean, required: false },
   name: { type: String, required: false },
   required: { type: Boolean, required: false },

frontend/src/components/ui/radio-group/RadioGroupItem.vue

@@ -6,7 +6,7 @@ import { cn } from '@/lib/utils'
 
 const props = defineProps({
   id: { type: String, required: false },
-  value: { type: String, required: false },
+  value: { type: [String, Boolean], required: false },
   disabled: { type: Boolean, required: false },
   required: { type: Boolean, required: false },
   name: { type: String, required: false },

frontend/src/components/ui/select/Select.vue

@@ -4,8 +4,8 @@ import { SelectRoot, useForwardPropsEmits } from 'radix-vue'
 const props = defineProps({
   open: { type: Boolean, required: false },
   defaultOpen: { type: Boolean, required: false },
-  defaultValue: { type: String, required: false },
-  modelValue: { type: String, required: false },
+  defaultValue: { type: [String, Number], required: false },
+  modelValue: { type: [String, Number], required: false },
   dir: { type: String, required: false },
   name: { type: String, required: false },
   autocomplete: { type: String, required: false },

frontend/src/components/ui/select/SelectTag.vue

@@ -1,26 +1,46 @@
 <template>
-  <TagsInput v-model="tags" class="px-0 gap-0">
+  <TagsInput v-model="tags" class="px-0 gap-0" :displayValue="getLabel">
+    <!-- Tags visible to the user -->
     <div class="flex gap-2 flex-wrap items-center px-3">
-      <TagsInputItem v-for="tag in tags" :key="tag" :value="tag">
-        <TagsInputItemText>{{ tag }}</TagsInputItemText>
+      <TagsInputItem v-for="tagValue in tags" :key="tagValue" :value="tagValue">
+        <TagsInputItemText/>
         <TagsInputItemDelete />
       </TagsInputItem>
     </div>
-    <ComboboxRoot :model-value="tags" v-model:open="open" v-model:search-term="searchTerm" class="w-full">
+
+    <!-- Combobox for selecting new tags -->
+    <ComboboxRoot
+      :model-value="tags"
+      v-model:open="open"
+      v-model:search-term="searchTerm"
+      :filterFunction="filterFunc"
+      class="w-full"
+    >
       <ComboboxAnchor as-child>
         <ComboboxInput :placeholder="placeholder" as-child>
-          <TagsInputInput class="w-full px-3" :class="tags.length > 0 ? 'mt-2' : ''" @keydown.enter.prevent
-            @blur="handleBlur" />
+          <TagsInputInput
+            class="w-full px-3"
+            :class="tags.length > 0 ? 'mt-2' : ''"
+            @keydown.enter.prevent
+            @blur="handleBlur"
+          />
         </ComboboxInput>
       </ComboboxAnchor>
       <ComboboxPortal>
         <ComboboxContent>
-          <CommandList position="popper"
-            class="w-[--radix-popper-anchor-width] rounded-md mt-2 border bg-popover text-popover-foreground shadow-md outline-none data-[state=open]:animate-in data-[state=closed]:animate-out data-[state=closed]:fade-out-0 data-[state=open]:fade-in-0 data-[state=closed]:zoom-out-95 data-[state=open]:zoom-in-95 data-[side=bottom]:slide-in-from-top-2 data-[side=left]:slide-in-from-right-2 data-[side=right]:slide-in-from-left-2 data-[side=top]:slide-in-from-bottom-2">
-            <CommandEmpty />
+          <CommandList
+            position="popper"
+            class="w-[--radix-popper-anchor-width] rounded-md mt-2 border bg-popover text-popover-foreground shadow-md outline-none data-[state=open]:animate-in data-[state=closed]:animate-out data-[state=closed]:fade-out-0 data-[state=open]:fade-in-0 data-[state=closed]:zoom-out-95 data-[state=open]:zoom-in-95 data-[side=bottom]:slide-in-from-top-2 data-[side=left]:slide-in-from-right-2 data-[side=right]:slide-in-from-left-2 data-[side=top]:slide-in-from-bottom-2"
+          >
+            <CommandEmpty> No results found </CommandEmpty>
             <CommandGroup>
-              <CommandItem v-for="item in filteredOptions" :key="item" :value="item" @select="handleSelect">
-                {{ item }}
+              <CommandItem
+                v-for="item in filteredOptions"
+                :key="item.value"
+                :value="item.value"
+                @select="handleSelect"
+              >
+                {{ item.label }}
               </CommandItem>
             </CommandGroup>
           </CommandList>
@@ -32,8 +52,20 @@
 
 <script setup>
 import { CommandEmpty, CommandGroup, CommandItem, CommandList } from '@/components/ui/command'
-import { TagsInput, TagsInputInput, TagsInputItem, TagsInputItemDelete, TagsInputItemText } from '@/components/ui/tags-input'
-import { ComboboxAnchor, ComboboxContent, ComboboxInput, ComboboxPortal, ComboboxRoot } from 'radix-vue'
+import {
+  TagsInput,
+  TagsInputInput,
+  TagsInputItem,
+  TagsInputItemDelete,
+  TagsInputItemText
+} from '@/components/ui/tags-input'
+import {
+  ComboboxAnchor,
+  ComboboxContent,
+  ComboboxInput,
+  ComboboxPortal,
+  ComboboxRoot
+} from 'radix-vue'
 import { computed, ref } from 'vue'
 import { useField } from 'vee-validate'
 
@@ -54,7 +86,8 @@ const props = defineProps({
   },
   items: {
     type: Array,
-    required: true
+    required: true,
+    validator: (value) => value.every((item) => 'label' in item && 'value' in item)
   }
 })
 
@@ -65,20 +98,35 @@ const { handleBlur } = useField(() => props.name, undefined, {
 const open = ref(false)
 const searchTerm = ref('')
 
-const filteredOptions = computed(() =>
-  props.items.filter(item => !tags.value.includes(item))
-)
+// Get all options that are not already selected and match the search term
+const filteredOptions = computed(() => {
+  return props.items.filter(
+    (item) =>
+      !tags.value.includes(item.value) &&
+      item.label.toLowerCase().includes(searchTerm.value.toLowerCase())
+  )
+})
+
+const getLabel = (value) => {
+  const item = props.items.find((item) => item.value === value)
+  return item?.label || value
+}
 
 const handleSelect = (event) => {
-  if (event.detail.value) {
+  const selectedValue = event.detail.value
+  if (selectedValue) {
+    tags.value = [...tags.value, selectedValue]
     searchTerm.value = ''
-    const newTags = [...tags.value]
-    newTags.push(event.detail.value)
-    tags.value = newTags
   }
 
   if (filteredOptions.value.length === 0) {
     open.value = false
   }
 }
-</script>
+
+// Custom filter function to filter items based on the search term
+const filterFunc = (remainingItemValues, term) => {
+  const remainingItems = props.items.filter((item) => remainingItemValues.includes(item.value))
+  return remainingItems.filter((item) => item.label.toLowerCase().includes(term.toLowerCase())).map(item => item.value)
+}
+</script>

frontend/src/components/ui/select/SelectValue.vue

@@ -2,7 +2,7 @@
 import { SelectValue } from 'radix-vue'
 
 const props = defineProps({
-  placeholder: { type: String, required: false },
+  placeholder: { type: [String, Number], required: false },
   asChild: { type: Boolean, required: false },
   as: { type: null, required: false }
 })

frontend/src/components/update/AppUpdate.vue

@@ -3,7 +3,7 @@
     v-if="appSettingsStore.settings['app.update']?.update?.is_new"
     class="p-2 mb-2 border-b bg-secondary text-secondary-foreground"
   >
-    A new update is available:
+    {{ $t('update.newUpdateAvailable') }}:
     {{ appSettingsStore.settings['app.update'].update.release_version }} ({{
       appSettingsStore.settings['app.update'].update.release_date
     }})
@@ -14,7 +14,7 @@
       noreferrer
       class="underline ml-2"
     >
-      View details
+      {{ $t('globals.messages.viewDetails') }}
     </a>
   </div>
 </template>

frontend/src/composables/useActivityLogFilters.js

@@ -0,0 +1,39 @@
+import { computed } from 'vue'
+import { useUsersStore } from '@/stores/users'
+import { FIELD_TYPE, FIELD_OPERATORS } from '@/constants/filterConfig'
+
+export function useActivityLogFilters () {
+    const uStore = useUsersStore()
+    const activityLogListFilters = computed(() => ({
+        actor_id: {
+            label: 'Actor',
+            type: FIELD_TYPE.SELECT,
+            operators: FIELD_OPERATORS.SELECT,
+            options: uStore.options
+        },
+        activity_type: {
+            label: 'Activity type',
+            type: FIELD_TYPE.SELECT,
+            operators: FIELD_OPERATORS.SELECT,
+            options: [{
+                label: 'Agent login',
+                value: 'agent_login'
+            }, {
+                label: 'Agent logout',
+                value: 'agent_logout'
+            }, {
+                label: 'Agent away',
+                value: 'agent_away'
+            }, {
+                label: 'Agent away reassigned',
+                value: 'agent_away_reassigned'
+            }, {
+                label: 'Agent online',
+                value: 'agent_online'
+            }]
+        },
+    }))
+    return {
+        activityLogListFilters
+    }
+}

frontend/src/composables/useConversationFilters.js

@@ -4,6 +4,7 @@ import { useInboxStore } from '@/stores/inbox'
 import { useUsersStore } from '@/stores/users'
 import { useTeamStore } from '@/stores/team'
 import { useSlaStore } from '@/stores/sla'
+import { useCustomAttributeStore } from '@/stores/customAttributes'
 import { FIELD_TYPE, FIELD_OPERATORS } from '@/constants/filterConfig'
 
 export function useConversationFilters () {
@@ -12,6 +13,25 @@ export function useConversationFilters () {
     const uStore = useUsersStore()
     const tStore = useTeamStore()
     const slaStore = useSlaStore()
+    const customAttributeStore = useCustomAttributeStore()
+
+    const customAttributeDataTypeToFieldType = {
+        'text': FIELD_TYPE.TEXT,
+        'number': FIELD_TYPE.NUMBER,
+        'checkbox': FIELD_TYPE.BOOLEAN,
+        'date': FIELD_TYPE.DATE,
+        'link': FIELD_TYPE.TEXT,
+        'list': FIELD_TYPE.SELECT,
+    }
+
+    const customAttributeDataTypeToFieldOperators = {
+        'text': FIELD_OPERATORS.TEXT,
+        'number': FIELD_OPERATORS.NUMBER,
+        'checkbox': FIELD_OPERATORS.BOOLEAN,
+        'date': FIELD_OPERATORS.DATE,
+        'link': FIELD_OPERATORS.TEXT,
+        'list': FIELD_OPERATORS.SELECT,
+    }
 
     const conversationsListFilters = computed(() => ({
         status_id: {
@@ -46,6 +66,23 @@ export function useConversationFilters () {
         }
     }))
 
+    const contactCustomAttributes = computed(() => {
+        return customAttributeStore.contactAttributeOptions
+            .filter(attribute => attribute.applies_to === 'contact')
+            .reduce((acc, attribute) => {
+                acc[attribute.key] = {
+                    label: attribute.label,
+                    type: customAttributeDataTypeToFieldType[attribute.data_type] || FIELD_TYPE.TEXT,
+                    operators: customAttributeDataTypeToFieldOperators[attribute.data_type] || FIELD_OPERATORS.TEXT,
+                    options: attribute.values.map(value => ({
+                        label: value,
+                        value: value
+                    })) || [],
+                }
+                return acc
+            }, {})
+    })
+
     const newConversationFilters = computed(() => ({
         contact_email: {
             label: 'Email',
@@ -86,16 +123,6 @@ export function useConversationFilters () {
             operators: FIELD_OPERATORS.SELECT,
             options: uStore.options
         },
-        hours_since_created: {
-            label: 'Hours since created',
-            type: FIELD_TYPE.NUMBER,
-            operators: FIELD_OPERATORS.NUMBER
-        },
-        hours_since_resolved: {
-            label: 'Hours since resolved',
-            type: FIELD_TYPE.NUMBER,
-            operators: FIELD_OPERATORS.NUMBER
-        },
         inbox: {
             label: 'Inbox',
             type: FIELD_TYPE.SELECT,
@@ -134,6 +161,16 @@ export function useConversationFilters () {
             type: FIELD_TYPE.NUMBER,
             operators: FIELD_OPERATORS.NUMBER
         },
+        hours_since_first_reply: {
+            label: 'Hours since first reply',
+            type: FIELD_TYPE.NUMBER,
+            operators: FIELD_OPERATORS.NUMBER
+        },
+        hours_since_last_reply: {
+            label: 'Hours since last reply',
+            type: FIELD_TYPE.NUMBER,
+            operators: FIELD_OPERATORS.NUMBER
+        },
         hours_since_resolved: {
             label: 'Hours since resolved',
             type: FIELD_TYPE.NUMBER,
@@ -184,9 +221,17 @@ export function useConversationFilters () {
             type: FIELD_TYPE.SELECT,
             options: slaStore.options
         },
+        add_tags: {
+            label: 'Add tags',
+            type: FIELD_TYPE.TAG
+        },
         set_tags: {
             label: 'Set tags',
             type: FIELD_TYPE.TAG
+        },
+        remove_tags: {
+            label: 'Remove tags',
+            type: FIELD_TYPE.TAG
         }
     }))
 
@@ -211,9 +256,17 @@ export function useConversationFilters () {
             type: FIELD_TYPE.SELECT,
             options: cStore.priorityOptions
         },
+        add_tags: {
+            label: 'Add tags',
+            type: FIELD_TYPE.TAG
+        },
         set_tags: {
             label: 'Set tags',
             type: FIELD_TYPE.TAG
+        },
+        remove_tags: {
+            label: 'Remove tags',
+            type: FIELD_TYPE.TAG
         }
     }))
 
@@ -223,6 +276,7 @@ export function useConversationFilters () {
         conversationFilters,
         newConversationFilters,
         conversationActions,
-        macroActions
+        macroActions,
+        contactCustomAttributes,
     }
 }

frontend/src/composables/useIdleDetection.js

@@ -1,43 +1,56 @@
-import { ref, onMounted, onBeforeUnmount } from 'vue'
+import { ref, onMounted, onBeforeUnmount, watch } from 'vue'
 import { useUserStore } from '@/stores/user'
 import { debounce } from '@/utils/debounce'
+import { useStorage } from '@vueuse/core'
 
 export function useIdleDetection () {
     const userStore = useUserStore()
-    // 4 minutes
     const AWAY_THRESHOLD = 4 * 60 * 1000
-    // 1 minute
-    const CHECK_INTERVAL = 60 * 1000
-    const lastActivity = ref(Date.now())
+    const CHECK_INTERVAL = 30 * 1000
+
+    const lastActivity = useStorage('last_active', Date.now())
     const timer = ref(null)
 
-    function resetTimer () {
+    // Debounce the goOnline to prevent it from being called too frequently
+    const goOnline = debounce(() => {
         if (userStore.user.availability_status === 'away' || userStore.user.availability_status === 'offline') {
             userStore.updateUserAvailability('online', false)
         }
+    }, 200)
+
+    function resetTimer () {
         lastActivity.value = Date.now()
     }
 
-    const debouncedResetTimer = debounce(resetTimer, 200)
-
     function checkIdle () {
-        if (Date.now() - lastActivity.value > AWAY_THRESHOLD &&
-            userStore.user.availability_status === 'online') {
+        if (
+            Date.now() - lastActivity.value > AWAY_THRESHOLD &&
+            userStore.user.availability_status === 'online'
+        ) {
             userStore.updateUserAvailability('away', false)
         }
     }
 
     onMounted(() => {
-        window.addEventListener('mousemove', debouncedResetTimer)
-        window.addEventListener('keypress', debouncedResetTimer)
-        window.addEventListener('click', debouncedResetTimer)
+        ['mousemove', 'keypress', 'click'].forEach(evt =>
+            window.addEventListener(evt, resetTimer)
+        )
         timer.value = setInterval(checkIdle, CHECK_INTERVAL)
     })
 
     onBeforeUnmount(() => {
-        window.removeEventListener('mousemove', debouncedResetTimer)
-        window.removeEventListener('keypress', debouncedResetTimer)
-        window.removeEventListener('click', debouncedResetTimer)
+        ['mousemove', 'keypress', 'click'].forEach(evt =>
+            window.removeEventListener(evt, resetTimer)
+        )
         clearInterval(timer.value)
     })
-}
+
+    watch(lastActivity, (newVal, oldVal) => {
+        if (
+            newVal > oldVal &&
+            document.visibilityState === 'visible'
+        ) {
+            goOnline()
+        }
+    })
+}

frontend/src/composables/useSla.js

@@ -18,5 +18,5 @@ export function useSla (dueAt, actualAt) {
             clearInterval(intervalId)
         })
     })
-    return { sla, updateSla }
+    return sla
 }

frontend/src/constants/countries.js

@@ -0,0 +1,242 @@
+const countries = [
+    { calling_code: '+93', name: 'Afghanistan', emoji: '🇦🇫', iso_2: 'AF' },
+    { calling_code: '+355', name: 'Albania', emoji: '🇦🇱', iso_2: 'AL' },
+    { calling_code: '+213', name: 'Algeria', emoji: '🇩🇿', iso_2: 'DZ' },
+    { calling_code: '+1-684', name: 'American Samoa', emoji: '🇦🇸', iso_2: 'AS' },
+    { calling_code: '+376', name: 'Andorra', emoji: '🇦🇩', iso_2: 'AD' },
+    { calling_code: '+244', name: 'Angola', emoji: '🇦🇴', iso_2: 'AO' },
+    { calling_code: '+1-264', name: 'Anguilla', emoji: '🇦🇮', iso_2: 'AI' },
+    { calling_code: '+1-268', name: 'Antigua and Barbuda', emoji: '🇦🇬', iso_2: 'AG' },
+    { calling_code: '+54', name: 'Argentina', emoji: '🇦🇷', iso_2: 'AR' },
+    { calling_code: '+374', name: 'Armenia', emoji: '🇦🇲', iso_2: 'AM' },
+    { calling_code: '+297', name: 'Aruba', emoji: '🇦🇼', iso_2: 'AW' },
+    { calling_code: '+61', name: 'Australia', emoji: '🇦🇺', iso_2: 'AU' },
+    { calling_code: '+43', name: 'Austria', emoji: '🇦🇹', iso_2: 'AT' },
+    { calling_code: '+994', name: 'Azerbaijan', emoji: '🇦🇿', iso_2: 'AZ' },
+    { calling_code: '+1-242', name: 'Bahamas', emoji: '🇧🇸', iso_2: 'BS' },
+    { calling_code: '+973', name: 'Bahrain', emoji: '🇧🇭', iso_2: 'BH' },
+    { calling_code: '+880', name: 'Bangladesh', emoji: '🇧🇩', iso_2: 'BD' },
+    { calling_code: '+1-246', name: 'Barbados', emoji: '🇧🇧', iso_2: 'BB' },
+    { calling_code: '+375', name: 'Belarus', emoji: '🇧🇾', iso_2: 'BY' },
+    { calling_code: '+32', name: 'Belgium', emoji: '🇧🇪', iso_2: 'BE' },
+    { calling_code: '+501', name: 'Belize', emoji: '🇧🇿', iso_2: 'BZ' },
+    { calling_code: '+229', name: 'Benin', emoji: '🇧🇯', iso_2: 'BJ' },
+    { calling_code: '+1-441', name: 'Bermuda', emoji: '🇧🇲', iso_2: 'BM' },
+    { calling_code: '+975', name: 'Bhutan', emoji: '🇧🇹', iso_2: 'BT' },
+    { calling_code: '+591', name: 'Bolivia', emoji: '🇧🇴', iso_2: 'BO' },
+    { calling_code: '+387', name: 'Bosnia and Herzegovina', emoji: '🇧🇦', iso_2: 'BA' },
+    { calling_code: '+267', name: 'Botswana', emoji: '🇧🇼', iso_2: 'BW' },
+    { calling_code: '+55', name: 'Brazil', emoji: '🇧🇷', iso_2: 'BR' },
+    { calling_code: '+246', name: 'British Indian Ocean Territory', emoji: '🇮🇴', iso_2: 'IO' },
+    { calling_code: '+673', name: 'Brunei', emoji: '🇧🇳', iso_2: 'BN' },
+    { calling_code: '+359', name: 'Bulgaria', emoji: '🇧🇬', iso_2: 'BG' },
+    { calling_code: '+226', name: 'Burkina Faso', emoji: '🇧🇫', iso_2: 'BF' },
+    { calling_code: '+257', name: 'Burundi', emoji: '🇧🇮', iso_2: 'BI' },
+    { calling_code: '+855', name: 'Cambodia', emoji: '🇰🇭', iso_2: 'KH' },
+    { calling_code: '+237', name: 'Cameroon', emoji: '🇨🇲', iso_2: 'CM' },
+    { calling_code: '+1', name: 'Canada', emoji: '🇨🇦', iso_2: 'CA' },
+    { calling_code: '+238', name: 'Cape Verde', emoji: '🇨🇻', iso_2: 'CV' },
+    { calling_code: '+1-345', name: 'Cayman Islands', emoji: '🇰🇾', iso_2: 'KY' },
+    { calling_code: '+236', name: 'Central African Republic', emoji: '🇨🇫', iso_2: 'CF' },
+    { calling_code: '+235', name: 'Chad', emoji: '🇹🇩', iso_2: 'TD' },
+    { calling_code: '+56', name: 'Chile', emoji: '🇨🇱', iso_2: 'CL' },
+    { calling_code: '+86', name: 'China', emoji: '🇨🇳', iso_2: 'CN' },
+    { calling_code: '+61', name: 'Christmas Island', emoji: '🇨🇽', iso_2: 'CX' },
+    { calling_code: '+61', name: 'Cocos (Keeling) Islands', emoji: '🇨🇨', iso_2: 'CC' },
+    { calling_code: '+57', name: 'Colombia', emoji: '🇨🇴', iso_2: 'CO' },
+    { calling_code: '+269', name: 'Comoros', emoji: '🇰🇲', iso_2: 'KM' },
+    { calling_code: '+242', name: 'Congo', emoji: '🇨🇬', iso_2: 'CG' },
+    { calling_code: '+243', name: 'Congo, Democratic Republic of the', emoji: '🇨🇩', iso_2: 'CD' },
+    { calling_code: '+682', name: 'Cook Islands', emoji: '🇨🇰', iso_2: 'CK' },
+    { calling_code: '+506', name: 'Costa Rica', emoji: '🇨🇷', iso_2: 'CR' },
+    { calling_code: '+225', name: "Côte d'Ivoire", emoji: '🇨🇮', iso_2: 'CI' },
+    { calling_code: '+385', name: 'Croatia', emoji: '🇭🇷', iso_2: 'HR' },
+    { calling_code: '+53', name: 'Cuba', emoji: '🇨🇺', iso_2: 'CU' },
+    { calling_code: '+599', name: 'Curaçao', emoji: '🇨🇼', iso_2: 'CW' },
+    { calling_code: '+357', name: 'Cyprus', emoji: '🇨🇾', iso_2: 'CY' },
+    { calling_code: '+420', name: 'Czech Republic', emoji: '🇨🇿', iso_2: 'CZ' },
+    { calling_code: '+45', name: 'Denmark', emoji: '🇩🇰', iso_2: 'DK' },
+    { calling_code: '+253', name: 'Djibouti', emoji: '🇩🇯', iso_2: 'DJ' },
+    { calling_code: '+1-767', name: 'Dominica', emoji: '🇩🇲', iso_2: 'DM' },
+    { calling_code: '+1-809', name: 'Dominican Republic', emoji: '🇩🇴', iso_2: 'DO' },
+    { calling_code: '+593', name: 'Ecuador', emoji: '🇪🇨', iso_2: 'EC' },
+    { calling_code: '+20', name: 'Egypt', emoji: '🇪🇬', iso_2: 'EG' },
+    { calling_code: '+503', name: 'El Salvador', emoji: '🇸🇻', iso_2: 'SV' },
+    { calling_code: '+240', name: 'Equatorial Guinea', emoji: '🇬🇶', iso_2: 'GQ' },
+    { calling_code: '+291', name: 'Eritrea', emoji: '🇪🇷', iso_2: 'ER' },
+    { calling_code: '+372', name: 'Estonia', emoji: '🇪🇪', iso_2: 'EE' },
+    { calling_code: '+268', name: 'Eswatini', emoji: '🇸🇿', iso_2: 'SZ' },
+    { calling_code: '+251', name: 'Ethiopia', emoji: '🇪🇹', iso_2: 'ET' },
+    { calling_code: '+500', name: 'Falkland Islands', emoji: '🇫🇰', iso_2: 'FK' },
+    { calling_code: '+298', name: 'Faroe Islands', emoji: '🇫🇴', iso_2: 'FO' },
+    { calling_code: '+679', name: 'Fiji', emoji: '🇫🇯', iso_2: 'FJ' },
+    { calling_code: '+358', name: 'Finland', emoji: '🇫🇮', iso_2: 'FI' },
+    { calling_code: '+33', name: 'France', emoji: '🇫🇷', iso_2: 'FR' },
+    { calling_code: '+594', name: 'French Guiana', emoji: '🇬🇫', iso_2: 'GF' },
+    { calling_code: '+689', name: 'French Polynesia', emoji: '🇵🇫', iso_2: 'PF' },
+    { calling_code: '+241', name: 'Gabon', emoji: '🇬🇦', iso_2: 'GA' },
+    { calling_code: '+220', name: 'Gambia', emoji: '🇬🇲', iso_2: 'GM' },
+    { calling_code: '+995', name: 'Georgia', emoji: '🇬🇪', iso_2: 'GE' },
+    { calling_code: '+49', name: 'Germany', emoji: '🇩🇪', iso_2: 'DE' },
+    { calling_code: '+233', name: 'Ghana', emoji: '🇬🇭', iso_2: 'GH' },
+    { calling_code: '+350', name: 'Gibraltar', emoji: '🇬🇮', iso_2: 'GI' },
+    { calling_code: '+30', name: 'Greece', emoji: '🇬🇷', iso_2: 'GR' },
+    { calling_code: '+299', name: 'Greenland', emoji: '🇬🇱', iso_2: 'GL' },
+    { calling_code: '+1-473', name: 'Grenada', emoji: '🇬🇩', iso_2: 'GD' },
+    { calling_code: '+590', name: 'Guadeloupe', emoji: '🇬🇵', iso_2: 'GP' },
+    { calling_code: '+1-671', name: 'Guam', emoji: '🇬🇺', iso_2: 'GU' },
+    { calling_code: '+502', name: 'Guatemala', emoji: '🇬🇹', iso_2: 'GT' },
+    { calling_code: '+44-1481', name: 'Guernsey', emoji: '🇬🇬', iso_2: 'GG' },
+    { calling_code: '+224', name: 'Guinea', emoji: '🇬🇳', iso_2: 'GN' },
+    { calling_code: '+245', name: 'Guinea-Bissau', emoji: '🇬🇼', iso_2: 'GW' },
+    { calling_code: '+592', name: 'Guyana', emoji: '🇬🇾', iso_2: 'GY' },
+    { calling_code: '+509', name: 'Haiti', emoji: '🇭🇹', iso_2: 'HT' },
+    { calling_code: '+379', name: 'Vatican City', emoji: '🇻🇦', iso_2: 'VA' },
+    { calling_code: '+504', name: 'Honduras', emoji: '🇭🇳', iso_2: 'HN' },
+    { calling_code: '+852', name: 'Hong Kong', emoji: '🇭🇰', iso_2: 'HK' },
+    { calling_code: '+36', name: 'Hungary', emoji: '🇭🇺', iso_2: 'HU' },
+    { calling_code: '+354', name: 'Iceland', emoji: '🇮🇸', iso_2: 'IS' },
+    { calling_code: '+91', name: 'India', emoji: '🇮🇳', iso_2: 'IN' },
+    { calling_code: '+62', name: 'Indonesia', emoji: '🇮🇩', iso_2: 'ID' },
+    { calling_code: '+98', name: 'Iran', emoji: '🇮🇷', iso_2: 'IR' },
+    { calling_code: '+964', name: 'Iraq', emoji: '🇮🇶', iso_2: 'IQ' },
+    { calling_code: '+353', name: 'Ireland', emoji: '🇮🇪', iso_2: 'IE' },
+    { calling_code: '+44-1624', name: 'Isle of Man', emoji: '🇮🇲', iso_2: 'IM' },
+    { calling_code: '+972', name: 'Israel', emoji: '🇮🇱', iso_2: 'IL' },
+    { calling_code: '+39', name: 'Italy', emoji: '🇮🇹', iso_2: 'IT' },
+    { calling_code: '+1-876', name: 'Jamaica', emoji: '🇯🇲', iso_2: 'JM' },
+    { calling_code: '+81', name: 'Japan', emoji: '🇯🇵', iso_2: 'JP' },
+    { calling_code: '+44-1534', name: 'Jersey', emoji: '🇯🇪', iso_2: 'JE' },
+    { calling_code: '+962', name: 'Jordan', emoji: '🇯🇴', iso_2: 'JO' },
+    { calling_code: '+7', name: 'Kazakhstan', emoji: '🇰🇿', iso_2: 'KZ' },
+    { calling_code: '+254', name: 'Kenya', emoji: '🇰🇪', iso_2: 'KE' },
+    { calling_code: '+686', name: 'Kiribati', emoji: '🇰🇮', iso_2: 'KI' },
+    { calling_code: '+383', name: 'Kosovo', emoji: '🇽🇰', iso_2: 'XK' },
+    { calling_code: '+965', name: 'Kuwait', emoji: '🇰🇼', iso_2: 'KW' },
+    { calling_code: '+996', name: 'Kyrgyzstan', emoji: '🇰🇬', iso_2: 'KG' },
+    { calling_code: '+856', name: 'Laos', emoji: '🇱🇦', iso_2: 'LA' },
+    { calling_code: '+371', name: 'Latvia', emoji: '🇱🇻', iso_2: 'LV' },
+    { calling_code: '+961', name: 'Lebanon', emoji: '🇱🇧', iso_2: 'LB' },
+    { calling_code: '+266', name: 'Lesotho', emoji: '🇱🇸', iso_2: 'LS' },
+    { calling_code: '+231', name: 'Liberia', emoji: '🇱🇷', iso_2: 'LR' },
+    { calling_code: '+218', name: 'Libya', emoji: '🇱🇾', iso_2: 'LY' },
+    { calling_code: '+423', name: 'Liechtenstein', emoji: '🇱🇮', iso_2: 'LI' },
+    { calling_code: '+370', name: 'Lithuania', emoji: '🇱🇹', iso_2: 'LT' },
+    { calling_code: '+352', name: 'Luxembourg', emoji: '🇱🇺', iso_2: 'LU' },
+    { calling_code: '+853', name: 'Macao', emoji: '🇲🇴', iso_2: 'MO' },
+    { calling_code: '+389', name: 'North Macedonia', emoji: '🇲🇰', iso_2: 'MK' },
+    { calling_code: '+261', name: 'Madagascar', emoji: '🇲🇬', iso_2: 'MG' },
+    { calling_code: '+265', name: 'Malawi', emoji: '🇲🇼', iso_2: 'MW' },
+    { calling_code: '+60', name: 'Malaysia', emoji: '🇲🇾', iso_2: 'MY' },
+    { calling_code: '+960', name: 'Maldives', emoji: '🇲🇻', iso_2: 'MV' },
+    { calling_code: '+223', name: 'Mali', emoji: '🇲🇱', iso_2: 'ML' },
+    { calling_code: '+356', name: 'Malta', emoji: '🇲🇹', iso_2: 'MT' },
+    { calling_code: '+692', name: 'Marshall Islands', emoji: '🇲🇭', iso_2: 'MH' },
+    { calling_code: '+596', name: 'Martinique', emoji: '🇲🇶', iso_2: 'MQ' },
+    { calling_code: '+222', name: 'Mauritania', emoji: '🇲🇷', iso_2: 'MR' },
+    { calling_code: '+230', name: 'Mauritius', emoji: '🇲🇺', iso_2: 'MU' },
+    { calling_code: '+262', name: 'Mayotte', emoji: '🇾🇹', iso_2: 'YT' },
+    { calling_code: '+52', name: 'Mexico', emoji: '🇲🇽', iso_2: 'MX' },
+    { calling_code: '+691', name: 'Micronesia', emoji: '🇫🇲', iso_2: 'FM' },
+    { calling_code: '+373', name: 'Moldova', emoji: '🇲🇩', iso_2: 'MD' },
+    { calling_code: '+377', name: 'Monaco', emoji: '🇲🇨', iso_2: 'MC' },
+    { calling_code: '+976', name: 'Mongolia', emoji: '🇲🇳', iso_2: 'MN' },
+    { calling_code: '+382', name: 'Montenegro', emoji: '🇲🇪', iso_2: 'ME' },
+    { calling_code: '+1-664', name: 'Montserrat', emoji: '🇲🇸', iso_2: 'MS' },
+    { calling_code: '+212', name: 'Morocco', emoji: '🇲🇦', iso_2: 'MA' },
+    { calling_code: '+258', name: 'Mozambique', emoji: '🇲🇿', iso_2: 'MZ' },
+    { calling_code: '+95', name: 'Myanmar', emoji: '🇲🇲', iso_2: 'MM' },
+    { calling_code: '+264', name: 'Namibia', emoji: '🇳🇦', iso_2: 'NA' },
+    { calling_code: '+674', name: 'Nauru', emoji: '🇳🇷', iso_2: 'NR' },
+    { calling_code: '+977', name: 'Nepal', emoji: '🇳🇵', iso_2: 'NP' },
+    { calling_code: '+31', name: 'Netherlands', emoji: '🇳🇱', iso_2: 'NL' },
+    { calling_code: '+687', name: 'New Caledonia', emoji: '🇳🇨', iso_2: 'NC' },
+    { calling_code: '+64', name: 'New Zealand', emoji: '🇳🇿', iso_2: 'NZ' },
+    { calling_code: '+505', name: 'Nicaragua', emoji: '🇳🇮', iso_2: 'NI' },
+    { calling_code: '+227', name: 'Niger', emoji: '🇳🇪', iso_2: 'NE' },
+    { calling_code: '+234', name: 'Nigeria', emoji: '🇳🇬', iso_2: 'NG' },
+    { calling_code: '+683', name: 'Niue', emoji: '🇳🇺', iso_2: 'NU' },
+    { calling_code: '+672', name: 'Norfolk Island', emoji: '🇳🇫', iso_2: 'NF' },
+    { calling_code: '+850', name: 'North Korea', emoji: '🇰🇵', iso_2: 'KP' },
+    { calling_code: '+47', name: 'Norway', emoji: '🇳🇴', iso_2: 'NO' },
+    { calling_code: '+968', name: 'Oman', emoji: '🇴🇲', iso_2: 'OM' },
+    { calling_code: '+92', name: 'Pakistan', emoji: '🇵🇰', iso_2: 'PK' },
+    { calling_code: '+680', name: 'Palau', emoji: '🇵🇼', iso_2: 'PW' },
+    { calling_code: '+970', name: 'Palestine', emoji: '🇵🇸', iso_2: 'PS' },
+    { calling_code: '+507', name: 'Panama', emoji: '🇵🇦', iso_2: 'PA' },
+    { calling_code: '+675', name: 'Papua New Guinea', emoji: '🇵🇬', iso_2: 'PG' },
+    { calling_code: '+595', name: 'Paraguay', emoji: '🇵🇾', iso_2: 'PY' },
+    { calling_code: '+51', name: 'Peru', emoji: '🇵🇪', iso_2: 'PE' },
+    { calling_code: '+63', name: 'Philippines', emoji: '🇵🇭', iso_2: 'PH' },
+    { calling_code: '+64', name: 'Pitcairn Islands', emoji: '🇵🇳', iso_2: 'PN' },
+    { calling_code: '+48', name: 'Poland', emoji: '🇵🇱', iso_2: 'PL' },
+    { calling_code: '+351', name: 'Portugal', emoji: '🇵🇹', iso_2: 'PT' },
+    { calling_code: '+1-787', name: 'Puerto Rico', emoji: '🇵🇷', iso_2: 'PR' },
+    { calling_code: '+974', name: 'Qatar', emoji: '🇶🇦', iso_2: 'QA' },
+    { calling_code: '+40', name: 'Romania', emoji: '🇷🇴', iso_2: 'RO' },
+    { calling_code: '+7', name: 'Russia', emoji: '🇷🇺', iso_2: 'RU' },
+    { calling_code: '+250', name: 'Rwanda', emoji: '🇷🇼', iso_2: 'RW' },
+    { calling_code: '+590', name: 'Saint Barthélemy', emoji: '🇧🇱', iso_2: 'BL' },
+    { calling_code: '+290', name: 'Saint Helena, Ascension and Tristan da Cunha', emoji: '🇸🇭', iso_2: 'SH' },
+    { calling_code: '+1-869', name: 'Saint Kitts and Nevis', emoji: '🇰🇳', iso_2: 'KN' },
+    { calling_code: '+1-758', name: 'Saint Lucia', emoji: '🇱🇨', iso_2: 'LC' },
+    { calling_code: '+590', name: 'Saint Martin', emoji: '🇲🇫', iso_2: 'MF' },
+    { calling_code: '+508', name: 'Saint Pierre and Miquelon', emoji: '🇵🇲', iso_2: 'PM' },
+    { calling_code: '+1-784', name: 'Saint Vincent and the Grenadines', emoji: '🇻🇨', iso_2: 'VC' },
+    { calling_code: '+685', name: 'Samoa', emoji: '🇼🇸', iso_2: 'WS' },
+    { calling_code: '+378', name: 'San Marino', emoji: '🇸🇲', iso_2: 'SM' },
+    { calling_code: '+239', name: 'Sao Tome and Principe', emoji: '🇸🇹', iso_2: 'ST' },
+    { calling_code: '+966', name: 'Saudi Arabia', emoji: '🇸🇦', iso_2: 'SA' },
+    { calling_code: '+221', name: 'Senegal', emoji: '🇸🇳', iso_2: 'SN' },
+    { calling_code: '+381', name: 'Serbia', emoji: '🇷🇸', iso_2: 'RS' },
+    { calling_code: '+248', name: 'Seychelles', emoji: '🇸🇨', iso_2: 'SC' },
+    { calling_code: '+232', name: 'Sierra Leone', emoji: '🇸🇱', iso_2: 'SL' },
+    { calling_code: '+65', name: 'Singapore', emoji: '🇸🇬', iso_2: 'SG' },
+    { calling_code: '+1-721', name: 'Sint Maarten', emoji: '🇸🇽', iso_2: 'SX' },
+    { calling_code: '+421', name: 'Slovakia', emoji: '🇸🇰', iso_2: 'SK' },
+    { calling_code: '+386', name: 'Slovenia', emoji: '🇸🇮', iso_2: 'SI' },
+    { calling_code: '+677', name: 'Solomon Islands', emoji: '🇸🇧', iso_2: 'SB' },
+    { calling_code: '+252', name: 'Somalia', emoji: '🇸🇴', iso_2: 'SO' },
+    { calling_code: '+27', name: 'South Africa', emoji: '🇿🇦', iso_2: 'ZA' },
+    { calling_code: '+82', name: 'South Korea', emoji: '🇰🇷', iso_2: 'KR' },
+    { calling_code: '+211', name: 'South Sudan', emoji: '🇸🇸', iso_2: 'SS' },
+    { calling_code: '+34', name: 'Spain', emoji: '🇪🇸', iso_2: 'ES' },
+    { calling_code: '+94', name: 'Sri Lanka', emoji: '🇱🇰', iso_2: 'LK' },
+    { calling_code: '+249', name: 'Sudan', emoji: '🇸🇩', iso_2: 'SD' },
+    { calling_code: '+597', name: 'Suriname', emoji: '🇸🇷', iso_2: 'SR' },
+    { calling_code: '+47', name: 'Svalbard and Jan Mayen', emoji: '🇸🇯', iso_2: 'SJ' },
+    { calling_code: '+46', name: 'Sweden', emoji: '🇸🇪', iso_2: 'SE' },
+    { calling_code: '+41', name: 'Switzerland', emoji: '🇨🇭', iso_2: 'CH' },
+    { calling_code: '+963', name: 'Syria', emoji: '🇸🇾', iso_2: 'SY' },
+    { calling_code: '+886', name: 'Taiwan', emoji: '🇹🇼', iso_2: 'TW' },
+    { calling_code: '+992', name: 'Tajikistan', emoji: '🇹🇯', iso_2: 'TJ' },
+    { calling_code: '+255', name: 'Tanzania', emoji: '🇹🇿', iso_2: 'TZ' },
+    { calling_code: '+66', name: 'Thailand', emoji: '🇹🇭', iso_2: 'TH' },
+    { calling_code: '+670', name: 'Timor-Leste', emoji: '🇹🇱', iso_2: 'TL' },
+    { calling_code: '+228', name: 'Togo', emoji: '🇹🇬', iso_2: 'TG' },
+    { calling_code: '+690', name: 'Tokelau', emoji: '🇹🇰', iso_2: 'TK' },
+    { calling_code: '+676', name: 'Tonga', emoji: '🇹🇴', iso_2: 'TO' },
+    { calling_code: '+1-868', name: 'Trinidad and Tobago', emoji: '🇹🇹', iso_2: 'TT' },
+    { calling_code: '+216', name: 'Tunisia', emoji: '🇹🇳', iso_2: 'TN' },
+    { calling_code: '+90', name: 'Turkey', emoji: '🇹🇷', iso_2: 'TR' },
+    { calling_code: '+993', name: 'Turkmenistan', emoji: '🇹🇲', iso_2: 'TM' },
+    { calling_code: '+1-649', name: 'Turks and Caicos Islands', emoji: '🇹🇨', iso_2: 'TC' },
+    { calling_code: '+688', name: 'Tuvalu', emoji: '🇹🇻', iso_2: 'TV' },
+    { calling_code: '+256', name: 'Uganda', emoji: '🇺🇬', iso_2: 'UG' },
+    { calling_code: '+380', name: 'Ukraine', emoji: '🇺🇦', iso_2: 'UA' },
+    { calling_code: '+971', name: 'United Arab Emirates', emoji: '🇦🇪', iso_2: 'AE' },
+    { calling_code: '+44', name: 'United Kingdom', emoji: '🇬🇧', iso_2: 'GB' },
+    { calling_code: '+1', name: 'United States', emoji: '🇺🇸', iso_2: 'US' },
+    { calling_code: '+598', name: 'Uruguay', emoji: '🇺🇾', iso_2: 'UY' },
+    { calling_code: '+998', name: 'Uzbekistan', emoji: '🇺🇿', iso_2: 'UZ' },
+    { calling_code: '+678', name: 'Vanuatu', emoji: '🇻🇺', iso_2: 'VU' },
+    { calling_code: '+58', name: 'Venezuela', emoji: '🇻🇪', iso_2: 'VE' },
+    { calling_code: '+84', name: 'Vietnam', emoji: '🇻🇳', iso_2: 'VN' },
+    { calling_code: '+681', name: 'Wallis and Futuna', emoji: '🇼🇫', iso_2: 'WF' },
+    { calling_code: '+212', name: 'Western Sahara', emoji: '🇪🇭', iso_2: 'EH' },
+    { calling_code: '+967', name: 'Yemen', emoji: '🇾🇪', iso_2: 'YE' },
+    { calling_code: '+260', name: 'Zambia', emoji: '🇿🇲', iso_2: 'ZM' },
+    { calling_code: '+263', name: 'Zimbabwe', emoji: '🇿🇼', iso_2: 'ZW' }
+]
+
+export default countries;

frontend/src/constants/emitterEvents.js

@@ -1,4 +1,5 @@
 export const EMITTER_EVENTS = {
+    EDIT_MODEL: 'edit-model',
     REFRESH_LIST: 'refresh-list',
     SHOW_TOAST: 'show-toast',
     SHOW_SOONER: 'show-sooner',

frontend/src/constants/filterConfig.js

@@ -3,7 +3,9 @@ export const FIELD_TYPE = {
     TAG: 'tag',
     TEXT: 'text',
     NUMBER: 'number',
-    RICHTEXT: 'richtext'
+    RICHTEXT: 'richtext',
+    BOOLEAN: 'boolean',
+    DATE: 'date',
 }
 
 export const OPERATOR = {
@@ -19,6 +21,7 @@ export const OPERATOR = {
 
 export const FIELD_OPERATORS = {
     SELECT: [OPERATOR.EQUALS, OPERATOR.NOT_EQUALS, OPERATOR.SET, OPERATOR.NOT_SET],
+    BOOLEAN: [OPERATOR.EQUALS, OPERATOR.NOT_EQUALS],
     TEXT: [
         OPERATOR.EQUALS,
         OPERATOR.NOT_EQUALS,
@@ -27,5 +30,13 @@ export const FIELD_OPERATORS = {
         OPERATOR.CONTAINS,
         OPERATOR.NOT_CONTAINS
     ],
-    NUMBER: [OPERATOR.GREATER_THAN, OPERATOR.LESS_THAN]
+    DATE: [
+        OPERATOR.EQUALS,
+        OPERATOR.NOT_EQUALS,
+        OPERATOR.SET,
+        OPERATOR.NOT_SET,
+        OPERATOR.GREATER_THAN,
+        OPERATOR.LESS_THAN
+    ],
+    NUMBER: [OPERATOR.EQUALS, OPERATOR.NOT_EQUALS, OPERATOR.GREATER_THAN, OPERATOR.LESS_THAN],
 }

frontend/src/constants/navigation.js

@@ -1,6 +1,6 @@
 export const reportsNavItems = [
     {
-        title: 'Overview',
+        titleKey: 'navigation.overview',
         href: '/reports/overview',
         permission: 'reports:manage'
     }
@@ -8,121 +8,143 @@ export const reportsNavItems = [
 
 export const adminNavItems = [
     {
-        title: 'Workspace',
+        titleKey: 'navigation.workspace',
         children: [
             {
-                title: 'General',
+                titleKey: 'navigation.generalSettings',
                 href: '/admin/general',
                 permission: 'general_settings:manage'
             },
             {
-                title: 'Business Hours',
+                titleKey: 'navigation.businessHours',
                 href: '/admin/business-hours',
                 permission: 'business_hours:manage'
             },
             {
-                title: 'SLA',
+                titleKey: 'navigation.slaPolicies',
                 href: '/admin/sla',
                 permission: 'sla:manage'
             }
         ]
     },
     {
-        title: 'Conversations',
+        titleKey: 'navigation.conversations',
         children: [
             {
-                title: 'Tags',
+                titleKey: 'navigation.tags',
                 href: '/admin/conversations/tags',
                 permission: 'tags:manage'
             },
             {
-                title: 'Macros',
+                titleKey: 'navigation.macros',
                 href: '/admin/conversations/macros',
                 permission: 'macros:manage'
             },
             {
-                title: 'Statuses',
+                titleKey: 'navigation.statuses',
                 href: '/admin/conversations/statuses',
                 permission: 'status:manage'
             }
         ]
     },
     {
-        title: 'Inboxes',
+        titleKey: 'navigation.inboxes',
         children: [
             {
-                title: 'Inboxes',
+                titleKey: 'navigation.inboxes',
                 href: '/admin/inboxes',
                 permission: 'inboxes:manage'
             }
         ]
     },
     {
-        title: 'Teammates',
+        titleKey: 'navigation.teammates',
         children: [
             {
-                title: 'Users',
-                href: '/admin/teams/users',
+                titleKey: 'navigation.agents',
+                href: '/admin/teams/agents',
                 permission: 'users:manage'
             },
             {
-                title: 'Teams',
+                titleKey: 'navigation.teams',
                 href: '/admin/teams/teams',
                 permission: 'teams:manage'
             },
             {
-                title: 'Roles',
+                titleKey: 'navigation.roles',
                 href: '/admin/teams/roles',
                 permission: 'roles:manage'
+            },
+            {
+                titleKey: 'navigation.activityLog',
+                href: '/admin/teams/activity-log',
+                permission: 'activity_logs:manage'
             }
         ]
     },
     {
-        title: 'Automations',
+        titleKey: 'navigation.automations',
         children: [
             {
-                title: 'Automations',
+                titleKey: 'navigation.automations',
                 href: '/admin/automations',
                 permission: 'automations:manage'
             }
         ]
     },
     {
-        title: 'Notifications',
+        titleKey: 'navigation.customAttributes',
         children: [
             {
-                title: 'Email',
+                titleKey: 'navigation.customAttributes',
+                href: '/admin/custom-attributes',
+                permission: 'custom_attributes:manage'
+            }
+        ]
+    },
+    {
+        titleKey: 'navigation.notifications',
+        children: [
+            {
+                titleKey: 'navigation.email',
                 href: '/admin/notification',
                 permission: 'notification_settings:manage'
             }
         ]
     },
     {
-        title: 'Templates',
+        titleKey: 'navigation.templates',
         children: [
             {
-                title: 'Templates',
+                titleKey: 'navigation.templates',
                 href: '/admin/templates',
                 permission: 'templates:manage'
             }
         ]
     },
     {
-        title: 'Security',
+        titleKey: 'navigation.security',
         children: [
             {
-                title: 'SSO',
+                titleKey: 'navigation.sso',
                 href: '/admin/sso',
                 permission: 'oidc:manage'
             }
         ]
-    }
+    },
 ]
 
 export const accountNavItems = [
     {
-        title: 'Profile',
+        titleKey: 'navigation.profile',
         href: '/account/profile',
         description: 'Update your profile'
     }
 ]
+
+export const contactNavItems = [
+    {
+        titleKey: 'navigation.allContacts',
+        href: '/contacts',
+    }
+]

frontend/src/constants/permissions.js

@@ -0,0 +1,41 @@
+export const permissions = {
+    CONVERSATIONS_READ: 'conversations:read',
+    CONVERSATIONS_WRITE: 'conversations:write',
+    CONVERSATIONS_READ_ASSIGNED: 'conversations:read_assigned',
+    CONVERSATIONS_READ_ALL: 'conversations:read_all',
+    CONVERSATIONS_READ_UNASSIGNED: 'conversations:read_unassigned',
+    CONVERSATIONS_READ_TEAM_INBOX: 'conversations:read_team_inbox',
+    CONVERSATIONS_UPDATE_USER_ASSIGNEE: 'conversations:update_user_assignee',
+    CONVERSATIONS_UPDATE_TEAM_ASSIGNEE: 'conversations:update_team_assignee',
+    CONVERSATIONS_UPDATE_PRIORITY: 'conversations:update_priority',
+    CONVERSATIONS_UPDATE_STATUS: 'conversations:update_status',
+    CONVERSATIONS_UPDATE_TAGS: 'conversations:update_tags',
+    MESSAGES_READ: 'messages:read',
+    MESSAGES_WRITE: 'messages:write',
+    VIEW_MANAGE: 'view:manage',
+    GENERAL_SETTINGS_MANAGE: 'general_settings:manage',
+    NOTIFICATION_SETTINGS_MANAGE: 'notification_settings:manage',
+    STATUS_MANAGE: 'status:manage',
+    OIDC_MANAGE: 'oidc:manage',
+    TAGS_MANAGE: 'tags:manage',
+    MACROS_MANAGE: 'macros:manage',
+    USERS_MANAGE: 'users:manage',
+    TEAMS_MANAGE: 'teams:manage',
+    AUTOMATIONS_MANAGE: 'automations:manage',
+    INBOXES_MANAGE: 'inboxes:manage',
+    ROLES_MANAGE: 'roles:manage',
+    TEMPLATES_MANAGE: 'templates:manage',
+    REPORTS_MANAGE: 'reports:manage',
+    BUSINESS_HOURS_MANAGE: 'business_hours:manage',
+    SLA_MANAGE: 'sla:manage',
+    AI_MANAGE: 'ai:manage',
+    CUSTOM_ATTRIBUTES_MANAGE: 'custom_attributes:manage',
+    CONTACTS_READ_ALL: 'contacts:read_all',
+    CONTACTS_READ: 'contacts:read',
+    CONTACTS_WRITE: 'contacts:write',
+    CONTACTS_BLOCK: 'contacts:block',
+    CONTACT_NOTES_READ: 'contact_notes:read',
+    CONTACT_NOTES_WRITE: 'contact_notes:write',
+    CONTACT_NOTES_DELETE: 'contact_notes:delete',
+    ACTIVITY_LOGS_MANAGE: 'activity_logs:manage',
+};

frontend/src/constants/timezones.js

@@ -0,0 +1,36 @@
+export const timeZones = {
+    "UTC (UTC+00:00)": "UTC",
+    "New York, America (UTC-05:00)": "America/New_York",
+    "Chicago, America (UTC-06:00)": "America/Chicago",
+    "Denver, America (UTC-07:00)": "America/Denver",
+    "Los Angeles, America (UTC-08:00)": "America/Los_Angeles",
+    "Toronto, America (UTC-05:00)": "America/Toronto",
+    "Mexico City, America (UTC-06:00)": "America/Mexico_City",
+    "Bogotá, America (UTC-05:00)": "America/Bogota",
+    "São Paulo, America (UTC-03:00)": "America/Sao_Paulo",
+    "Buenos Aires, America (UTC-03:00)": "America/Buenos_Aires",
+    "Santiago, America (UTC-04:00)": "America/Santiago",
+    "London, Europe (UTC+00:00)": "Europe/London",
+    "Berlin, Europe (UTC+01:00)": "Europe/Berlin",
+    "Paris, Europe (UTC+01:00)": "Europe/Paris",
+    "Rome, Europe (UTC+01:00)": "Europe/Rome",
+    "Madrid, Europe (UTC+01:00)": "Europe/Madrid",
+    "Moscow, Europe (UTC+03:00)": "Europe/Moscow",
+    "Istanbul, Europe (UTC+03:00)": "Europe/Istanbul",
+    "Dubai, Asia (UTC+04:00)": "Asia/Dubai",
+    "Kolkata, Asia (UTC+05:30)": "Asia/Kolkata",
+    "Bangkok, Asia (UTC+07:00)": "Asia/Bangkok",
+    "Singapore, Asia (UTC+08:00)": "Asia/Singapore",
+    "Shanghai, Asia (UTC+08:00)": "Asia/Shanghai",
+    "Seoul, Asia (UTC+09:00)": "Asia/Seoul",
+    "Tokyo, Asia (UTC+09:00)": "Asia/Tokyo",
+    "Sydney, Australia (UTC+10:00)": "Australia/Sydney",
+    "Melbourne, Australia (UTC+10:00)": "Australia/Melbourne",
+    "Perth, Australia (UTC+08:00)": "Australia/Perth",
+    "Auckland, Pacific (UTC+12:00)": "Pacific/Auckland",
+    "Honolulu, Pacific (UTC-10:00)": "Pacific/Honolulu",
+    "Cairo, Africa (UTC+02:00)": "Africa/Cairo",
+    "Lagos, Africa (UTC+01:00)": "Africa/Lagos",
+    "Nairobi, Africa (UTC+03:00)": "Africa/Nairobi",
+    "Johannesburg, Africa (UTC+02:00)": "Africa/Johannesburg"
+}

frontend/src/features/admin/activity-log/ActivityLog.vue

@@ -0,0 +1,264 @@
+<template>
+  <div class="min-h-screen flex flex-col">
+    <div class="flex flex-wrap gap-4 pb-4">
+      <div class="flex items-center gap-2 mb-4">
+        <!-- Filter Popover -->
+        <Popover :open="filtersOpen" @update:open="filtersOpen = $event">
+          <PopoverTrigger @click="filtersOpen = !filtersOpen">
+            <Button variant="outline" size="sm" class="flex items-center gap-2 h-8">
+              <ListFilter size="14" />
+              <span>Filter</span>
+              <span
+                v-if="filters.length > 0"
+                class="flex items-center justify-center bg-primary text-primary-foreground rounded-full size-4 text-xs"
+              >
+                {{ filters.length }}
+              </span>
+            </Button>
+          </PopoverTrigger>
+          <PopoverContent class="w-full p-4 flex flex-col gap-4">
+            <div class="w-[32rem]">
+              <FilterBuilder
+                :fields="filterFields"
+                :showButtons="true"
+                v-model="filters"
+                @apply="fetchActivityLogs"
+                @clear="fetchActivityLogs"
+              />
+            </div>
+          </PopoverContent>
+        </Popover>
+
+        <!-- Order By Popover -->
+        <Popover>
+          <PopoverTrigger>
+            <Button variant="outline" size="sm" class="flex items-center h-8">
+              <ArrowDownWideNarrow size="18" class="text-muted-foreground cursor-pointer" />
+            </Button>
+          </PopoverTrigger>
+          <PopoverContent class="w-[200px] p-4 flex flex-col gap-4">
+            <!-- order by field -->
+            <Select v-model="orderByField" @update:model-value="fetchActivityLogs">
+              <SelectTrigger class="h-8 w-full">
+                <SelectValue :placeholder="orderByField" />
+              </SelectTrigger>
+              <SelectContent>
+                <SelectItem :value="'activity_logs.created_at'">
+                  {{ t('form.field.createdAt') }}
+                </SelectItem>
+              </SelectContent>
+            </Select>
+
+            <!-- order by direction -->
+            <Select v-model="orderByDirection" @update:model-value="fetchActivityLogs">
+              <SelectTrigger class="h-8 w-full">
+                <SelectValue :placeholder="orderByDirection" />
+              </SelectTrigger>
+              <SelectContent>
+                <SelectItem :value="'asc'">Ascending</SelectItem>
+                <SelectItem :value="'desc'">Descending</SelectItem>
+              </SelectContent>
+            </Select>
+          </PopoverContent>
+        </Popover>
+      </div>
+
+      <div v-if="loading" class="w-full">
+        <div class="flex border-b border-border p-4 font-medium bg-gray-50">
+          <div class="flex-1 text-muted-foreground">{{ t('form.field.name') }}</div>
+          <div class="w-[200px] text-muted-foreground">{{ t('form.field.date') }}</div>
+          <div class="w-[150px] text-muted-foreground">{{ t('globals.terms.ipAddress') }}</div>
+        </div>
+        <div v-for="i in perPage" :key="i" class="flex border-b border-border py-3 px-4">
+          <div class="flex-1">
+            <Skeleton class="h-4 w-[90%]" />
+          </div>
+          <div class="w-[200px]">
+            <Skeleton class="h-4 w-[120px]" />
+          </div>
+          <div class="w-[150px]">
+            <Skeleton class="h-4 w-[100px]" />
+          </div>
+        </div>
+      </div>
+
+      <template v-else>
+        <div class="w-full overflow-x-auto">
+          <SimpleTable
+            :headers="[t('form.field.name'), t('form.field.timestamp'), t('globals.terms.ipAddress')]"
+            :keys="['activity_description', 'created_at', 'ip']"
+            :data="activityLogs"
+            :showDelete="false"
+          />
+        </div>
+      </template>
+    </div>
+
+    <!-- TODO: deduplicate this code, copied from contacts list -->
+    <div class="sticky bottom-0 bg-background p-4 mt-auto">
+      <div class="flex flex-col sm:flex-row items-center justify-between gap-4">
+        <div class="flex items-center gap-2">
+          <span class="text-sm text-muted-foreground">
+            {{ t('globals.terms.page') }} {{ page }} of {{ totalPages }}
+          </span>
+          <Select v-model="perPage" @update:model-value="handlePerPageChange">
+            <SelectTrigger class="h-8 w-[70px]">
+              <SelectValue :placeholder="perPage" />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectItem :value="15">15</SelectItem>
+              <SelectItem :value="30">30</SelectItem>
+              <SelectItem :value="50">50</SelectItem>
+              <SelectItem :value="100">100</SelectItem>
+            </SelectContent>
+          </Select>
+        </div>
+
+        <Pagination>
+          <PaginationList class="flex items-center gap-1">
+            <PaginationListItem>
+              <PaginationFirst
+                :class="{ 'cursor-not-allowed opacity-50': page === 1 }"
+                @click.prevent="page > 1 ? goToPage(1) : null"
+              />
+            </PaginationListItem>
+            <PaginationListItem>
+              <PaginationPrev
+                :class="{ 'cursor-not-allowed opacity-50': page === 1 }"
+                @click.prevent="page > 1 ? goToPage(page - 1) : null"
+              />
+            </PaginationListItem>
+            <template v-for="pageNumber in visiblePages" :key="pageNumber">
+              <PaginationListItem v-if="pageNumber === '...'">
+                <PaginationEllipsis />
+              </PaginationListItem>
+              <PaginationListItem v-else>
+                <Button
+                  :is-active="pageNumber === page"
+                  @click.prevent="goToPage(pageNumber)"
+                  :variant="pageNumber === page ? 'default' : 'outline'"
+                >
+                  {{ pageNumber }}
+                </Button>
+              </PaginationListItem>
+            </template>
+            <PaginationListItem>
+              <PaginationNext
+                :class="{ 'cursor-not-allowed opacity-50': page === totalPages }"
+                @click.prevent="page < totalPages ? goToPage(page + 1) : null"
+              />
+            </PaginationListItem>
+            <PaginationListItem>
+              <PaginationLast
+                :class="{ 'cursor-not-allowed opacity-50': page === totalPages }"
+                @click.prevent="page < totalPages ? goToPage(totalPages) : null"
+              />
+            </PaginationListItem>
+          </PaginationList>
+        </Pagination>
+      </div>
+    </div>
+  </div>
+</template>
+
+<script setup>
+import { ref, computed, onMounted, watch } from 'vue'
+import { Skeleton } from '@/components/ui/skeleton'
+import SimpleTable from '@/components/table/SimpleTable.vue'
+import {
+  Pagination,
+  PaginationEllipsis,
+  PaginationFirst,
+  PaginationLast,
+  PaginationList,
+  PaginationListItem,
+  PaginationNext,
+  PaginationPrev
+} from '@/components/ui/pagination'
+import {
+  Select,
+  SelectContent,
+  SelectItem,
+  SelectTrigger,
+  SelectValue
+} from '@/components/ui/select'
+import FilterBuilder from '@/components/filter/FilterBuilder.vue'
+import { Button } from '@/components/ui/button'
+import { ListFilter, ArrowDownWideNarrow } from 'lucide-vue-next'
+import { Popover, PopoverContent, PopoverTrigger } from '@/components/ui/popover'
+import { useActivityLogFilters } from '@/composables/useActivityLogFilters'
+import { useI18n } from 'vue-i18n'
+import { format } from 'date-fns'
+import { getVisiblePages } from '@/utils/pagination'
+import api from '@/api'
+
+const activityLogs = ref([])
+const { t } = useI18n()
+const loading = ref(true)
+const page = ref(1)
+const perPage = ref(15)
+const orderByField = ref('activity_logs.created_at')
+const orderByDirection = ref('desc')
+const totalCount = ref(0)
+const totalPages = ref(0)
+const filters = ref([])
+const filtersOpen = ref(false)
+const { activityLogListFilters } = useActivityLogFilters()
+
+const filterFields = computed(() =>
+  Object.entries(activityLogListFilters.value).map(([field, value]) => ({
+    model: 'activity_logs',
+    label: value.label,
+    field,
+    type: value.type,
+    operators: value.operators,
+    options: value.options ?? []
+  }))
+)
+
+const visiblePages = computed(() => getVisiblePages(page.value, totalPages.value))
+
+async function fetchActivityLogs() {
+  filtersOpen.value = false
+  loading.value = true
+  try {
+    const resp = await api.getActivityLogs({
+      page: page.value,
+      page_size: perPage.value,
+      filters: JSON.stringify(filters.value),
+      order: orderByDirection.value,
+      order_by: orderByField.value
+    })
+    activityLogs.value = resp.data.data.results
+    totalCount.value = resp.data.data.count
+    totalPages.value = resp.data.data.total_pages
+
+    // Format the created_at field
+    activityLogs.value = activityLogs.value.map((log) => ({
+      ...log,
+      created_at: format(new Date(log.created_at), 'PPpp')
+    }))
+  } catch (err) {
+    console.error('Error fetching activity logs:', err)
+    activityLogs.value = []
+    totalCount.value = 0
+  } finally {
+    loading.value = false
+  }
+}
+
+function goToPage(p) {
+  if (p >= 1 && p <= totalPages.value && p !== page.value) {
+    page.value = p
+  }
+}
+
+function handlePerPageChange() {
+  page.value = 1
+  fetchActivityLogs()
+}
+
+watch([page, perPage, orderByField, orderByDirection], fetchActivityLogs)
+
+onMounted(fetchActivityLogs)
+</script>

frontend/src/features/admin/agents/AgentForm.vue

@@ -0,0 +1,306 @@
+<template>
+  <form @submit.prevent="onSubmit" class="space-y-8">
+    <!-- Summary Section -->
+    <div class="bg-muted/30 box py-6 px-3" v-if="!isNewForm">
+      <div class="flex items-start gap-6">
+        <Avatar class="w-20 h-20">
+          <AvatarImage :src="props.initialValues.avatar_url || ''" :alt="Avatar" />
+          <AvatarFallback>
+            {{ getInitials(props.initialValues.first_name, props.initialValues.last_name) }}
+          </AvatarFallback>
+        </Avatar>
+
+        <div class="space-y-4 flex-2">
+          <div class="flex items-center gap-3">
+            <h3 class="text-lg font-semibold text-gray-900">
+              {{ props.initialValues.first_name }} {{ props.initialValues.last_name }}
+            </h3>
+            <Badge :class="['px-2 rounded-full text-xs font-medium', availabilityStatus.color]">
+              {{ availabilityStatus.text }}
+            </Badge>
+          </div>
+
+          <div class="flex flex-wrap items-center gap-6">
+            <div class="flex items-center gap-2">
+              <Clock class="w-5 h-5 text-gray-400" />
+              <div>
+                <p class="text-sm text-gray-500">{{ $t('form.field.lastActive') }}</p>
+                <p class="text-sm font-medium text-gray-700">
+                  {{
+                    props.initialValues.last_active_at
+                      ? format(new Date(props.initialValues.last_active_at), 'PPpp')
+                      : 'N/A'
+                  }}
+                </p>
+              </div>
+            </div>
+            <div class="flex items-center gap-2">
+              <LogIn class="w-5 h-5 text-gray-400" />
+              <div>
+                <p class="text-sm text-gray-500">{{ $t('form.field.lastLogin') }}</p>
+                <p class="text-sm font-medium text-gray-700">
+                  {{
+                    props.initialValues.last_login_at
+                      ? format(new Date(props.initialValues.last_login_at), 'PPpp')
+                      : 'N/A'
+                  }}
+                </p>
+              </div>
+            </div>
+          </div>
+        </div>
+      </div>
+    </div>
+
+    <!-- Form Fields -->
+    <FormField v-slot="{ field }" name="first_name">
+      <FormItem v-auto-animate>
+        <FormLabel>{{ $t('form.field.firstName') }}</FormLabel>
+        <FormControl>
+          <Input type="text" placeholder="" v-bind="field" />
+        </FormControl>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
+    <FormField v-slot="{ field }" name="last_name">
+      <FormItem>
+        <FormLabel>{{ $t('form.field.lastName') }}</FormLabel>
+        <FormControl>
+          <Input type="text" placeholder="" v-bind="field" />
+        </FormControl>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
+    <FormField v-slot="{ field }" name="email">
+      <FormItem v-auto-animate>
+        <FormLabel>{{ $t('form.field.email') }}</FormLabel>
+        <FormControl>
+          <Input type="email" placeholder="" v-bind="field" />
+        </FormControl>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
+    <FormField v-slot="{ componentField, handleChange }" name="teams">
+      <FormItem v-auto-animate>
+        <FormLabel>{{ $t('form.field.teams') }}</FormLabel>
+        <FormControl>
+          <SelectTag
+            :items="teamOptions"
+            :placeholder="t('form.field.selectTeams')"
+            v-model="componentField.modelValue"
+            @update:modelValue="handleChange"
+          />
+        </FormControl>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
+    <FormField v-slot="{ componentField, handleChange }" name="roles">
+      <FormItem v-auto-animate>
+        <FormLabel>{{ $t('form.field.roles') }}</FormLabel>
+        <FormControl>
+          <SelectTag
+            :items="roleOptions"
+            :placeholder="t('form.field.selectRoles')"
+            v-model="componentField.modelValue"
+            @update:modelValue="handleChange"
+          />
+        </FormControl>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
+    <FormField v-slot="{ componentField }" name="availability_status" v-if="!isNewForm">
+      <FormItem>
+        <FormLabel>{{ t('form.field.availabilityStatus') }}</FormLabel>
+        <FormControl>
+          <Select v-bind="componentField" v-model="componentField.modelValue">
+            <SelectTrigger>
+              <SelectValue
+                :placeholder="
+                  t('form.field.select', {
+                    name: t('form.field.availabilityStatus')
+                  })
+                "
+              />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectGroup>
+                <SelectItem value="active_group">{{ t('globals.terms.active') }}</SelectItem>
+                <SelectItem value="away_manual">{{ t('globals.terms.away') }}</SelectItem>
+                <SelectItem value="away_and_reassigning">
+                  {{ t('form.field.awayReassigning') }}
+                </SelectItem>
+              </SelectGroup>
+            </SelectContent>
+          </Select>
+        </FormControl>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
+    <FormField v-slot="{ field }" name="new_password" v-if="!isNewForm">
+      <FormItem v-auto-animate>
+        <FormLabel>{{ t('form.field.setPassword') }}</FormLabel>
+        <FormControl>
+          <Input type="password" placeholder="" v-bind="field" />
+        </FormControl>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
+    <FormField name="send_welcome_email" v-slot="{ value, handleChange }" v-if="isNewForm">
+      <FormItem>
+        <FormControl>
+          <div class="flex items-center space-x-2">
+            <Checkbox :checked="value" @update:checked="handleChange" />
+            <Label>{{ $t('form.field.sendWelcomeEmail') }}</Label>
+          </div>
+        </FormControl>
+        <FormMessage />
+      </FormItem>
+    </FormField>
+
+    <FormField v-slot="{ value, handleChange }" type="checkbox" name="enabled" v-if="!isNewForm">
+      <FormItem class="flex flex-row items-start gap-x-3 space-y-0">
+        <FormControl>
+          <Checkbox :checked="value" @update:checked="handleChange" />
+        </FormControl>
+        <div class="space-y-1 leading-none">
+          <FormLabel> {{ $t('form.field.enabled') }} </FormLabel>
+          <FormMessage />
+        </div>
+      </FormItem>
+    </FormField>
+
+    <Button type="submit" :isLoading="isLoading"> {{ submitLabel }} </Button>
+  </form>
+</template>
+
+<script setup>
+import { watch, onMounted, ref, computed } from 'vue'
+import { Button } from '@/components/ui/button'
+import { useForm } from 'vee-validate'
+import { toTypedSchema } from '@vee-validate/zod'
+import { createFormSchema } from './formSchema.js'
+import { Checkbox } from '@/components/ui/checkbox'
+import { Label } from '@/components/ui/label'
+import { vAutoAnimate } from '@formkit/auto-animate/vue'
+import { Badge } from '@/components/ui/badge'
+import { Clock, LogIn } from 'lucide-vue-next'
+import { FormControl, FormField, FormItem, FormLabel, FormMessage } from '@/components/ui/form'
+import { Avatar, AvatarFallback, AvatarImage } from '@/components/ui/avatar'
+import {
+  Select,
+  SelectContent,
+  SelectGroup,
+  SelectItem,
+  SelectTrigger,
+  SelectValue
+} from '@/components/ui/select'
+import { SelectTag } from '@/components/ui/select'
+import { Input } from '@/components/ui/input'
+import { useI18n } from 'vue-i18n'
+import { format } from 'date-fns'
+import api from '@/api'
+
+const props = defineProps({
+  initialValues: {
+    type: Object,
+    required: false
+  },
+  submitForm: {
+    type: Function,
+    required: true
+  },
+  submitLabel: {
+    type: String,
+    required: false,
+    default: 'Submit'
+  },
+  isNewForm: {
+    type: Boolean,
+    required: false,
+    default: false
+  },
+  isLoading: {
+    Type: Boolean,
+    required: false
+  }
+})
+const { t } = useI18n()
+const teams = ref([])
+const roles = ref([])
+
+onMounted(async () => {
+  try {
+    const [teamsResp, rolesResp] = await Promise.allSettled([api.getTeams(), api.getRoles()])
+    teams.value = teamsResp.value.data.data
+    roles.value = rolesResp.value.data.data
+  } catch (err) {
+    console.log(err)
+  }
+})
+
+const availabilityStatus = computed(() => {
+  const status = form.values.availability_status
+  if (status === 'active_group') return { text: t('globals.terms.active'), color: 'bg-green-500' }
+  if (status === 'away_manual') return { text: t('globals.terms.away'), color: 'bg-yellow-500' }
+  if (status === 'away_and_reassigning')
+    return { text: t('form.field.awayReassigning'), color: 'bg-orange-500' }
+  return { text: t('globals.terms.offline'), color: 'bg-gray-400' }
+})
+
+const teamOptions = computed(() =>
+  teams.value.map((team) => ({ label: team.name, value: team.name }))
+)
+const roleOptions = computed(() =>
+  roles.value.map((role) => ({ label: role.name, value: role.name }))
+)
+
+const form = useForm({
+  validationSchema: toTypedSchema(createFormSchema(t))
+})
+
+const onSubmit = form.handleSubmit((values) => {
+  if (values.availability_status === 'active_group') {
+    values.availability_status = 'online'
+  }
+  values.teams = values.teams.map((team) => ({ name: team }))
+  props.submitForm(values)
+})
+
+const getInitials = (firstName, lastName) => {
+  if (!firstName && !lastName) return ''
+  if (!firstName) return lastName.charAt(0).toUpperCase()
+  if (!lastName) return firstName.charAt(0).toUpperCase()
+  return `${firstName.charAt(0).toUpperCase()}${lastName.charAt(0).toUpperCase()}`
+}
+
+watch(
+  () => props.initialValues,
+  (newValues) => {
+    // Hack.
+    if (Object.keys(newValues).length > 0) {
+      setTimeout(() => {
+        if (
+          newValues.availability_status === 'away' ||
+          newValues.availability_status === 'offline' ||
+          newValues.availability_status === 'online'
+        ) {
+          newValues.availability_status = 'active_group'
+        }
+        form.setValues(newValues)
+        form.setFieldValue(
+          'teams',
+          newValues.teams.map((team) => team.name)
+        )
+      }, 0)
+    }
+  },
+  { deep: true, immediate: true }
+)
+</script>

frontend/src/features/admin/agents/dataTableColumns.js

@@ -1,12 +1,12 @@
 import { h } from 'vue'
-import UserDataTableDropDown from '@/features/admin/users/dataTableDropdown.vue'
+import UserDataTableDropDown from '@/features/admin/agents/dataTableDropdown.vue'
 import { format } from 'date-fns'
 
-export const columns = [
+export const createColumns = (t) => [
   {
     accessorKey: 'first_name',
     header: function () {
-      return h('div', { class: 'text-center' }, 'First name')
+      return h('div', { class: 'text-center' }, t('form.field.firstName'))
     },
     cell: function ({ row }) {
       return h('div', { class: 'text-center font-medium' }, row.getValue('first_name'))
@@ -15,7 +15,7 @@ export const columns = [
   {
     accessorKey: 'last_name',
     header: function () {
-      return h('div', { class: 'text-center' }, 'Last name')
+      return h('div', { class: 'text-center' }, t('form.field.lastName'))
     },
     cell: function ({ row }) {
       return h('div', { class: 'text-center font-medium' }, row.getValue('last_name'))
@@ -24,16 +24,16 @@ export const columns = [
   {
     accessorKey: 'enabled',
     header: function () {
-      return h('div', { class: 'text-center' }, 'Enabled')
+      return h('div', { class: 'text-center' }, t('form.field.enabled'))
     },
     cell: function ({ row }) {
-      return h('div', { class: 'text-center font-medium' }, row.getValue('enabled') ? 'Yes' : 'No')
+      return h('div', { class: 'text-center font-medium' }, row.getValue('enabled') ? t('globals.messages.yes') : t('globals.messages.no'))
     }
   },
   {
     accessorKey: 'email',
     header: function () {
-      return h('div', { class: 'text-center' }, 'Email')
+      return h('div', { class: 'text-center' }, t('form.field.email'))
     },
     cell: function ({ row }) {
       return h('div', { class: 'text-center font-medium' }, row.getValue('email'))
@@ -42,7 +42,7 @@ export const columns = [
   {
     accessorKey: 'created_at',
     header: function () {
-      return h('div', { class: 'text-center' }, 'Created at')
+      return h('div', { class: 'text-center' }, t('form.field.createdAt'))
     },
     cell: function ({ row }) {
       return h(
@@ -55,7 +55,7 @@ export const columns = [
   {
     accessorKey: 'updated_at',
     header: function () {
-      return h('div', { class: 'text-center' }, 'Updated at')
+      return h('div', { class: 'text-center' }, t('form.field.updatedAt'))
     },
     cell: function ({ row }) {
       return h(

frontend/src/features/admin/agents/dataTableDropdown.vue

@@ -2,27 +2,31 @@
   <DropdownMenu>
     <DropdownMenuTrigger as-child>
       <Button variant="ghost" class="w-8 h-8 p-0">
-        <span class="sr-only">Open menu</span>
+        <span class="sr-only"></span>
         <MoreHorizontal class="w-4 h-4" />
       </Button>
     </DropdownMenuTrigger>
     <DropdownMenuContent>
-      <DropdownMenuItem @click="editUser(props.user.id)">Edit</DropdownMenuItem>
-      <DropdownMenuItem @click="() => (alertOpen = true)">Delete</DropdownMenuItem>
+      <DropdownMenuItem @click="editUser(props.user.id)">{{
+        $t('globals.buttons.edit')
+      }}</DropdownMenuItem>
+      <DropdownMenuItem @click="() => (alertOpen = true)">{{
+        $t('globals.buttons.delete')
+      }}</DropdownMenuItem>
     </DropdownMenuContent>
   </DropdownMenu>
 
   <AlertDialog :open="alertOpen" @update:open="alertOpen = $event">
     <AlertDialogContent>
       <AlertDialogHeader>
-        <AlertDialogTitle>Delete User</AlertDialogTitle>
-        <AlertDialogDescription>
-          This action cannot be undone. This will permanently delete the user.
-        </AlertDialogDescription>
+        <AlertDialogTitle>{{ $t('globals.messages.areYouAbsolutelySure') }}</AlertDialogTitle>
+        <AlertDialogDescription>{{ $t('admin.user.deleteConfirmation') }}</AlertDialogDescription>
       </AlertDialogHeader>
       <AlertDialogFooter>
-        <AlertDialogCancel>Cancel</AlertDialogCancel>
-        <AlertDialogAction @click="handleDelete">Delete</AlertDialogAction>
+        <AlertDialogCancel>{{ $t('globals.buttons.cancel') }}</AlertDialogCancel>
+        <AlertDialogAction @click="handleDelete">{{
+          $t('globals.buttons.delete')
+        }}</AlertDialogAction>
       </AlertDialogFooter>
     </AlertDialogContent>
   </AlertDialog>
@@ -69,7 +73,7 @@ const props = defineProps({
 })
 
 function editUser(id) {
-  router.push({ path: `/admin/teams/users/${id}/edit` })
+  router.push({ path: `/admin/teams/agents/${id}/edit` })
 }
 
 async function handleDelete() {
@@ -79,7 +83,6 @@ async function handleDelete() {
     emitRefreshUserList()
   } catch (error) {
     emit.emit(EMITTER_EVENTS.SHOW_TOAST, {
-      title: 'Error',
       variant: 'destructive',
       description: handleHTTPError(error).message
     })
@@ -88,7 +91,7 @@ async function handleDelete() {
 
 const emitRefreshUserList = () => {
   emit.emit(EMITTER_EVENTS.REFRESH_LIST, {
-    model: 'user'
+    model: 'agent'
   })
 }
 </script>

frontend/src/features/admin/agents/formSchema.js

@@ -0,0 +1,50 @@
+import * as z from 'zod'
+
+export const createFormSchema = (t) => z.object({
+  first_name: z
+    .string({
+      required_error: t('globals.messages.required'),
+    })
+    .min(2, {
+      message: t('form.error.minmax', {
+        min: 2,
+        max: 50,
+      })
+    })
+    .max(50, {
+      message: t('form.error.minmax', {
+        min: 2,
+        max: 50,
+      })
+    }),
+
+  last_name: z.string().optional(),
+
+  email: z
+    .string({
+      required_error: t('globals.messages.required'),
+    })
+    .email({
+      message: t('globals.messages.invalidEmailAddress'),
+    }),
+
+  send_welcome_email: z.boolean().optional(),
+
+  teams: z.array(z.string()).default([]),
+
+  roles: z.array(z.string()).min(1, t('globals.messages.pleaseSelectAtLeastOne', {
+    name: t('globals.terms.role')
+  })),
+
+  new_password: z
+    .string()
+    .regex(/^(?=.*[A-Z])(?=.*[a-z])(?=.*\d)(?=.*[\W_]).{10,72}$/, {
+      message: t('globals.messages.strongPassword', {
+        min: 10,
+        max: 72,
+      })
+    })
+    .optional(),
+  enabled: z.boolean().optional().default(true),
+  availability_status: z.string().optional().default('offline'),
+})

frontend/src/features/admin/automation/ActionBox.vue

@@ -10,14 +10,13 @@
           <div class="flex items-center justify-between">
             <div class="flex gap-5">
               <div class="w-48">
-
                 <!-- Type -->
                 <Select
                   v-model="action.type"
                   @update:modelValue="(value) => handleFieldChange(value, index)"
                 >
                   <SelectTrigger class="m-auto">
-                    <SelectValue placeholder="Select action" />
+                    <SelectValue :placeholder="t('form.field.selectAction')" />
                   </SelectTrigger>
                   <SelectContent>
                     <SelectGroup>
@@ -40,8 +39,8 @@
               >
                 <SelectTag
                   v-model="action.value"
-                  :items="tagsStore.tagNames"
-                  placeholder="Select tag"
+                  :items="tagsStore.tagNames.map((tag) => ({ label: tag, value: tag }))"
+                  :placeholder="t('form.field.selectTag')"
                 />
               </div>
 
@@ -52,13 +51,13 @@
                 <ComboBox
                   v-model="action.value[0]"
                   :items="conversationActions[action.type]?.options"
-                  placeholder="Select"
+                  :placeholder="t('form.field.select')"
                   @select="handleValueChange($event, index)"
                 >
                   <template #item="{ item }">
                     <div class="flex items-center gap-2 ml-2">
                       <Avatar v-if="action.type === 'assign_user'" class="w-7 h-7">
-                        <AvatarImage :src="item.avatar_url ?? ''" :alt="item.label.slice(0, 2)" />
+                        <AvatarImage :src="item.avatar_url || ''" :alt="item.label.slice(0, 2)" />
                         <AvatarFallback>
                           {{ item.label.slice(0, 2).toUpperCase() }}
                         </AvatarFallback>
@@ -76,7 +75,7 @@
                         {{ selected.emoji }}
                         <span>{{ selected.label }}</span>
                       </div>
-                      <span v-else>Select team</span>
+                      <span v-else>{{ $t('form.field.selectTeam') }}</span>
                     </div>
 
                     <div v-else-if="action.type === 'assign_user'" class="flex items-center gap-2">
@@ -92,10 +91,10 @@
                         </Avatar>
                         <span>{{ selected.label }}</span>
                       </div>
-                      <span v-else>Select user</span>
+                      <span v-else>{{ $t('form.field.selectUser') }}</span>
                     </div>
                     <span v-else>
-                      <span v-if="!selected"> Select</span>
+                      <span v-if="!selected"> {{ $t('form.field.select') }}</span>
                       <span v-else>{{ selected.label }} </span>
                     </span>
                   </template>
@@ -109,22 +108,24 @@
           </div>
 
           <div
+            class="box p-2 h-96 min-h-96"
             v-if="action.type && conversationActions[action.type]?.type === 'richtext'"
-            class="pl-0 shadow"
           >
-            <QuillEditor
-              theme="snow"
-              v-model:content="action.value[0]"
-              contentType="html"
-              @update:content="(value) => handleValueChange(value, index)"
-              class="h-32 mb-12"
+            <Editor
+              v-model:htmlContent="action.value[0]"
+              @update:htmlContent="(value) => handleEditorChange(value, index)"
+              :placeholder="t('editor.placeholder')"
             />
           </div>
         </div>
       </div>
     </div>
     <div>
-      <Button variant="outline" @click.prevent="addAction">Add action</Button>
+      <Button variant="outline" @click.prevent="addAction">{{
+        $t('globals.messages.add', {
+          name: $t('globals.terms.action')
+        })
+      }}</Button>
     </div>
   </div>
 </template>
@@ -142,12 +143,13 @@ import {
   SelectTrigger,
   SelectValue
 } from '@/components/ui/select'
-import { QuillEditor } from '@vueup/vue-quill'
-import '@vueup/vue-quill/dist/vue-quill.snow.css'
 import ComboBox from '@/components/ui/combobox/ComboBox.vue'
 import { Avatar, AvatarFallback, AvatarImage } from '@/components/ui/avatar'
 import { SelectTag } from '@/components/ui/select'
 import { useConversationFilters } from '@/composables/useConversationFilters'
+import { getTextFromHTML } from '@/utils/strings.js'
+import { useI18n } from 'vue-i18n'
+import Editor from '@/features/conversation/ConversationTextEditor.vue'
 
 const props = defineProps({
   actions: {
@@ -157,6 +159,7 @@ const props = defineProps({
 })
 
 const { actions } = toRefs(props)
+const { t } = useI18n()
 const emit = defineEmits(['update-actions', 'add-action', 'remove-action'])
 const tagsStore = useTagStore()
 const { conversationActions } = useConversationFilters()
@@ -175,6 +178,16 @@ const handleValueChange = (value, index) => {
   emitUpdate(index)
 }
 
+const handleEditorChange = (value, index) => {
+  // If text is empty, set HTML to empty string
+  const textContent = getTextFromHTML(value)
+  if (textContent.length === 0) {
+    value = ''
+  }
+  actions.value[index].value = [value]
+  emitUpdate(index)
+}
+
 const removeAction = (index) => {
   emit('remove-action', index)
 }

frontend/src/features/admin/automation/AutomationTabs.vue

@@ -1,29 +1,47 @@
 <template>
   <Tabs default-value="new_conversation" v-model="selectedTab">
     <TabsList class="grid w-full grid-cols-3 mb-5">
-      <TabsTrigger value="new_conversation">New conversation</TabsTrigger>
-      <TabsTrigger value="conversation_update">Conversation update</TabsTrigger>
-      <TabsTrigger value="time_trigger">Time triggers</TabsTrigger>
+      <TabsTrigger value="new_conversation">
+        {{
+          $t('globals.messages.new', {
+            name: $t('globals.terms.conversation')
+          })
+        }}
+      </TabsTrigger>
+      <TabsTrigger value="conversation_update">
+        {{ $t('admin.automation.conversationUpdate') }}
+      </TabsTrigger>
+      <TabsTrigger value="time_trigger">
+        {{ $t('admin.automation.timeTriggers') }}
+      </TabsTrigger>
     </TabsList>
     <TabsContent value="new_conversation">
-      <RuleTab type="new_conversation" helptext="Rules that run when a new conversation is created, drag and drop to reorder rules." />
+      <RuleTab
+        type="new_conversation"
+        :helptext="t('admin.automation.newConversation.description')"
+      />
     </TabsContent>
     <TabsContent value="conversation_update">
-      <RuleTab type="conversation_update" helptext="Rules that run when a conversation is updated." />
+      <RuleTab
+        type="conversation_update"
+        :helptext="t('admin.automation.conversationUpdate.description')"
+      />
     </TabsContent>
     <TabsContent value="time_trigger">
-      <RuleTab type="time_trigger" helptext="Rules that run once an hour." />
+      <RuleTab type="time_trigger" :helptext="t('admin.automation.timeTriggers.description')" />
     </TabsContent>
   </Tabs>
 </template>
 
 <script setup>
 import { Tabs, TabsContent, TabsList, TabsTrigger } from '@/components/ui/tabs'
+import { useI18n } from 'vue-i18n'
 import RuleTab from './RuleTab.vue'
 
+const { t } = useI18n()
 const selectedTab = defineModel('automationsTab', {
   default: 'new_conversation',
   type: String,
   required: true
 })
-</script>
+</script>

frontend/src/features/admin/automation/RuleBox.vue

@@ -8,11 +8,17 @@
       >
         <div class="flex items-center space-x-2">
           <RadioGroupItem value="OR" />
-          <Label>Match <b>ANY</b> of below.</Label>
+          <Label
+            >{{ $t('admin.automation.match') }} <b>{{ $t('admin.automation.any') }}</b>
+            {{ $t('admin.automation.below') }}.</Label
+          >
         </div>
         <div class="flex items-center space-x-2">
           <RadioGroupItem value="AND" />
-          <Label>Match <b>ALL</b> of below.</Label>
+          <Label
+            >{{ $t('admin.automation.match') }} <b>{{ $t('admin.automation.all') }}</b>
+            {{ $t('admin.automation.below') }}.</Label
+          >
         </div>
       </RadioGroup>
     </div>
@@ -31,14 +37,24 @@
               @update:modelValue="(value) => handleFieldChange(value, index)"
             >
               <SelectTrigger class="w-56">
-                <SelectValue placeholder="Select field" />
+                <SelectValue :placeholder="t('form.field.selectField')" />
               </SelectTrigger>
               <SelectContent>
                 <SelectGroup>
-                  <SelectLabel>Conversation</SelectLabel>
+                  <!-- Conversation fields -->
+                  <SelectLabel>{{ $t('globals.terms.conversation') }}</SelectLabel>
                   <SelectItem v-for="(field, key) in currentFilters" :key="key" :value="key">
                     {{ field.label }}
                   </SelectItem>
+                  <!-- Contact custom attributes -->
+                  <SelectLabel>{{ $t('globals.terms.contact') }}</SelectLabel>
+                  <SelectItem
+                    v-for="(field, key) in contactCustomAttributes"
+                    :key="key"
+                    :value="key"
+                  >
+                    {{ field.label }}
+                  </SelectItem>
                 </SelectGroup>
               </SelectContent>
             </Select>
@@ -49,12 +65,12 @@
               @update:modelValue="(value) => handleOperatorChange(value, index)"
             >
               <SelectTrigger class="w-56">
-                <SelectValue placeholder="Select operator" />
+                <SelectValue :placeholder="t('form.field.selectOperator')" />
               </SelectTrigger>
               <SelectContent>
                 <SelectGroup>
                   <SelectItem
-                    v-for="(op, key) in getFieldOperators(rule.field)"
+                    v-for="(op, key) in getFieldOperators(rule.field, rule.field_type)"
                     :key="key"
                     :value="op"
                   >
@@ -69,7 +85,7 @@
               <!-- Plain text input -->
               <Input
                 type="text"
-                placeholder="Set value"
+                :placeholder="t('form.field.setValue')"
                 v-if="inputType(index) === 'text'"
                 v-model="rule.value"
                 @update:modelValue="(value) => handleValueChange(value, index)"
@@ -78,7 +94,7 @@
               <!-- Number input -->
               <Input
                 type="number"
-                placeholder="Set value"
+                :placeholder="t('form.field.setValue')"
                 v-if="inputType(index) === 'number'"
                 v-model="rule.value"
                 @update:modelValue="(value) => handleValueChange(value, index)"
@@ -88,13 +104,13 @@
               <div v-if="inputType(index) === 'select'">
                 <ComboBox
                   v-model="rule.value"
-                  :items="getFieldOptions(rule.field)"
+                  :items="getFieldOptions(rule.field, rule.field_type)"
                   @select="handleValueChange($event, index)"
                 >
                   <template #item="{ item }">
                     <div class="flex items-center gap-2 ml-2">
                       <Avatar v-if="rule.field === 'assigned_user'" class="w-7 h-7">
-                        <AvatarImage :src="item.avatar_url ?? ''" :alt="item.label.slice(0, 2)" />
+                        <AvatarImage :src="item.avatar_url || ''" :alt="item.label.slice(0, 2)" />
                         <AvatarFallback>
                           {{ item.label.slice(0, 2).toUpperCase() }}
                         </AvatarFallback>
@@ -112,7 +128,7 @@
                         {{ selected.emoji }}
                         <span>{{ selected.label }}</span>
                       </div>
-                      <span v-else>Select team</span>
+                      <span v-else>{{ $t('form.field.selectTeam') }}</span>
                     </div>
 
                     <div
@@ -122,7 +138,7 @@
                       <div v-if="selected" class="flex items-center gap-2">
                         <Avatar class="w-7 h-7">
                           <AvatarImage
-                            :src="selected.avatar_url ?? ''"
+                            :src="selected.avatar_url || ''"
                             :alt="selected.label.slice(0, 2)"
                           />
                           <AvatarFallback>
@@ -131,10 +147,10 @@
                         </Avatar>
                         <span>{{ selected.label }}</span>
                       </div>
-                      <span v-else>Select user</span>
+                      <span v-else>{{ $t('form.field.selectUser') }}</span>
                     </div>
                     <span v-else>
-                      <span v-if="!selected"> Select</span>
+                      <span v-if="!selected"> {{ $t('form.field.select') }}</span>
                       <span v-else>{{ selected.label }} </span>
                     </span>
                   </template>
@@ -155,12 +171,43 @@
                     <TagsInputItemText />
                     <TagsInputItemDelete />
                   </TagsInputItem>
-                  <TagsInputInput placeholder="Select values" />
+                  <TagsInputInput :placeholder="t('form.field.selectValue')" />
                 </TagsInput>
-                <p class="text-xs text-gray-500 mt-1">Press enter to select a value</p>
+                <p class="text-xs text-gray-500 mt-1">
+                  {{ $t('globals.messages.pressEnterToSelectAValue') }}
+                </p>
               </div>
+
+              <!-- Date input -->
+              <Input
+                type="date"
+                :placeholder="t('form.field.setValue')"
+                v-if="inputType(index) === 'date'"
+                v-model="rule.value"
+                @update:modelValue="(value) => handleValueChange(value, index)"
+              />
+
+              <!-- Boolean / Checkbox input -->
+              <Select
+                v-model="rule.value"
+                @update:modelValue="(value) => handleValueChange(value, index)"
+                v-if="inputType(index) === 'boolean'"
+              >
+                <SelectTrigger>
+                  <SelectValue :placeholder="t('form.field.selectValue')" />
+                </SelectTrigger>
+                <SelectContent>
+                  <SelectGroup>
+                    <SelectItem value="true">True</SelectItem>
+                    <SelectItem value="false">False</SelectItem>
+                  </SelectGroup>
+                </SelectContent>
+              </Select>
             </div>
 
+            <!-- Placeholder for spacing -->
+            <div v-else class="flex-1"></div>
+
             <!-- Remove condition -->
             <div class="cursor-pointer mt-2" @click.prevent="removeCondition(index)">
               <X size="16" />
@@ -173,12 +220,18 @@
               :defaultChecked="rule.case_sensitive_match"
               @update:checked="(value) => handleCaseSensitiveCheck(value, index)"
             />
-            <label> Case sensitive match </label>
+            <label> {{ $t('globals.messages.caseSensitiveMatch') }} </label>
           </div>
         </div>
       </div>
       <div>
-        <Button variant="outline" size="sm" @click.prevent="addCondition">Add condition</Button>
+        <Button variant="outline" size="sm" @click.prevent="addCondition">
+          {{
+            $t('globals.messages.add', {
+              name: $t('globals.terms.condition')
+            })
+          }}
+        </Button>
       </div>
     </div>
   </div>
@@ -210,6 +263,7 @@ import { Label } from '@/components/ui/label'
 import { Input } from '@/components/ui/input'
 import ComboBox from '@/components/ui/combobox/ComboBox.vue'
 import { Avatar, AvatarFallback, AvatarImage } from '@/components/ui/avatar'
+import { useI18n } from 'vue-i18n'
 import { useConversationFilters } from '@/composables/useConversationFilters'
 
 const props = defineProps({
@@ -227,9 +281,15 @@ const props = defineProps({
   }
 })
 
-const { conversationFilters, newConversationFilters } = useConversationFilters()
+const fieldTypeConstants = {
+  conversation: 'conversation',
+  contact_custom_attribute: 'contact_custom_attribute'
+}
+const { conversationFilters, newConversationFilters, contactCustomAttributes } =
+  useConversationFilters()
 const { ruleGroup } = toRefs(props)
 const emit = defineEmits(['update-group', 'add-condition', 'remove-condition'])
+const { t } = useI18n()
 
 // Computed property to get the correct filters based on type
 const currentFilters = computed(() => {
@@ -256,9 +316,16 @@ const handleGroupOperator = (value) => {
 }
 
 const handleFieldChange = (value, ruleIndex) => {
+  // Set the field type based on the selected field value.
+  let fieldType = fieldTypeConstants.conversation
+  if (contactCustomAttributes.value[value]) {
+    fieldType = fieldTypeConstants.contact_custom_attribute
+  }
+
   ruleGroup.value.rules[ruleIndex].operator = ''
   ruleGroup.value.rules[ruleIndex].value = ''
   ruleGroup.value.rules[ruleIndex].field = value
+  ruleGroup.value.rules[ruleIndex].field_type = fieldType
   emitUpdate()
 }
 
@@ -310,19 +377,52 @@ const emitUpdate = () => {
   emit('update-group', ruleGroup, props.groupIndex)
 }
 
-const getFieldOperators = (field) => {
-  return currentFilters.value[field]?.operators || []
+const getFieldOperators = (field, fieldType) => {
+  // Set default field type if not set for backwards compatibility as this field was added later.
+  if (!fieldType) {
+    fieldType = fieldTypeConstants.conversation
+  }
+  if (fieldType === fieldTypeConstants.contact_custom_attribute) {
+    return contactCustomAttributes.value[field]?.operators || []
+  }
+  if (fieldType === fieldTypeConstants.conversation) {
+    return currentFilters.value[field]?.operators || []
+  }
+  return []
 }
 
-const getFieldOptions = (field) => {
-  return currentFilters.value[field]?.options || []
+const getFieldOptions = (field, fieldType) => {
+  // Set default field type if not set for backwards compatibility as this field was added later.
+  if (!fieldType) {
+    fieldType = fieldTypeConstants.conversation
+  }
+  if (fieldType === fieldTypeConstants.contact_custom_attribute) {
+    return contactCustomAttributes.value[field]?.options || []
+  }
+  if (fieldType === fieldTypeConstants.conversation) {
+    return currentFilters.value[field]?.options || []
+  }
+  return []
 }
 
 const inputType = (index) => {
   const field = ruleGroup.value.rules[index]?.field
   const operator = ruleGroup.value.rules[index]?.operator
+  let fieldType = ruleGroup.value.rules[index]?.field_type
   if (['contains', 'not contains'].includes(operator)) return 'tag'
-  if (field) return currentFilters.value[field].type
+
+  // Set default field type if not set for backwards compatibility as this field was added later.
+  if (!fieldType) {
+    fieldType = fieldTypeConstants.conversation
+  }
+  if (field && fieldType) {
+    if (fieldType === fieldTypeConstants.contact_custom_attribute) {
+      return contactCustomAttributes.value[field]?.type || ''
+    }
+    if (fieldType === fieldTypeConstants.conversation) {
+      return currentFilters.value[field]?.type || ''
+    }
+  }
   return ''
 }
 

frontend/src/features/admin/automation/RuleList.vue

@@ -7,8 +7,8 @@
             {{ rule.name }}
           </div>
           <div class="mb-1">
-            <Badge v-if="rule.enabled" class="text-[9px]">Enabled</Badge>
-            <Badge v-else variant="secondary">Disabled</Badge>
+            <Badge v-if="rule.enabled" class="text-[9px]">{{ $t('form.field.enabled') }}</Badge>
+            <Badge v-else variant="secondary">{{ $t('form.field.disabled') }}</Badge>
           </div>
         </span>
       </div>
@@ -21,16 +21,16 @@
           </DropdownMenuTrigger>
           <DropdownMenuContent>
             <DropdownMenuItem @click="navigateToEditRule(rule.id)">
-              <span>Edit</span>
+              <span>{{ $t('globals.buttons.edit') }}</span>
             </DropdownMenuItem>
             <DropdownMenuItem @click="() => (alertOpen = true)">
-              <span>Delete</span>
+              <span>{{ $t('globals.buttons.delete') }}</span>
             </DropdownMenuItem>
             <DropdownMenuItem @click="$emit('toggle-rule', rule.id)" v-if="rule.enabled">
-              <span>Disable</span>
+              <span>{{ $t('globals.buttons.disable') }}</span>
             </DropdownMenuItem>
             <DropdownMenuItem @click="$emit('toggle-rule', rule.id)" v-else>
-              <span>Enable</span>
+              <span>{{ $t('globals.buttons.enable') }}</span>
             </DropdownMenuItem>
           </DropdownMenuContent>
         </DropdownMenu>
@@ -42,14 +42,16 @@
   <AlertDialog :open="alertOpen" @update:open="alertOpen = $event">
     <AlertDialogContent>
       <AlertDialogHeader>
-        <AlertDialogTitle>Delete Rule</AlertDialogTitle>
+        <AlertDialogTitle>{{ $t('globals.messages.areYouAbsolutelySure') }}</AlertDialogTitle>
         <AlertDialogDescription>
-          This action cannot be undone. This will permanently delete the automation rule.
+          {{ $t('admin.automation.deleteConfirmation') }}
         </AlertDialogDescription>
       </AlertDialogHeader>
       <AlertDialogFooter>
-        <AlertDialogCancel>Cancel</AlertDialogCancel>
-        <AlertDialogAction @click="handleDelete">Delete</AlertDialogAction>
+        <AlertDialogCancel>{{ $t('globals.buttons.cancel') }}</AlertDialogCancel>
+        <AlertDialogAction @click="handleDelete">{{
+          $t('globals.buttons.delete')
+        }}</AlertDialogAction>
       </AlertDialogFooter>
     </AlertDialogContent>
   </AlertDialog>

frontend/src/features/admin/automation/RuleTab.vue

@@ -15,8 +15,10 @@
           }}</SelectValue>
         </SelectTrigger>
         <SelectContent>
-          <SelectItem value="first_match">Execute the first matching rule</SelectItem>
-          <SelectItem value="all">Execute all matching rules</SelectItem>
+          <SelectItem value="first_match">{{
+            $t('admin.automation.executeFirstMatchingRule')
+          }}</SelectItem>
+          <SelectItem value="all">{{ $t('admin.automation.executeAllMatchingRules') }}</SelectItem>
         </SelectContent>
       </Select>
     </div>
@@ -31,7 +33,7 @@
           </template>
         </draggable>
       </div>
-      <div v-else>
+      <div v-else class="space-y-5">
         <RuleList
           v-for="rule in rules"
           :key="rule.id"